AlfaInsurance Mobile

Main article: Mobile applications

The AlfaInsurance Mobile mobile application is available for free in the App Store and Google Play for mobile devices running iOS and Android. The developer of the application is Redmadrobot.

2024

PWA app release for iOS and Android

AlfaStrakhovanie on August 14, 2024 announced the launch of a PWA mobile application for iPhone and Android users. It has retained the usual design, and the update takes place in automatic mode.

The functionality of the mobile application in the updated PWA version has been saved. The possibility of using AlfaStrakhovanie online services has also been implemented.

Authorization takes place by email on the website or in the mobile application, as well as through "Public services." The user can receive the necessary notifications, record with doctors and track records, issue insurance claims in a couple of clicks.

AI implementation

AlfaStrakhovanie introduced artificial intelligence into the mobile application and made chat consultations faster and more convenient due to the self-learning smart bot. He himself determines the topic and complexity of the question based on the messages received from the client, highlights keywords, asks clarifying questions and provides a full-fledged answer. The company announced this on July 2, 2024.

The bot is being improved in real time. Responses to client requests are personalized, and the solution is selected depending on the content of the question, which makes them accurate and relevant. At the same time, the ability to switch to a specialist at any time is saved.

Also, the bot can simultaneously conduct an unlimited number of dialogs around the clock.

The "smart bot" provides a quick and accurate response to customer requests, while live communication allows people who have reached out to chat to express their emotions and get more flexible help. The balance between these approaches allows us to respond to all the wishes of customers and make their support as comfortable as possible, "said Tatyana Dishel, head of the online customer support department at AlfaStrakhovanie.

Availability in RuStore

The AlfaInsurance Mobile mobile application has become available for download in the RuStore. The company announced this on February 8, 2024.

AlfaInsurance Mobile is the guardian of knowledge about all insurance policies of customers and a faithful assistant in an emergency. You do not need to carry additional documents with him and remember when the insurance policy expires. The personal assistant will take care of this.

The most necessary functions are always at hand: a personal account with all insurance, a one-click extension, the ability to make changes and add to Wallet. Also, in the application, you can quickly issue an application for an insurance event, track the status of the settlement and receive a referral for repairs.

In the application, you can sign up for a clinic, get a telemedicine consultation or call a doctor at home. And all the received conclusions of doctors, tests and medical recommendations can be saved in the section "Medical record."

To quickly resolve issues, there is an online chat, as well as an emergency connection with an insurance company from anywhere in the world.

Personal data of users of the mobile application is reliably protected.

2023: Electronic Health Record Launch

AlfaStrakhovanie has updated the AlfaStrakhovanie Mobile mobile application - now you can store medical documents in it. The service is available to all users of the application. The company announced this on November 3, 2023.

A "medical record" is a place where any user can upload their files or photos with medical information. For example, doctors' conclusions, test and research results. In the section, you can quickly search for the desired document by name. The saved file can be downloaded or sent at any time, for example, to e-mail.

In the digital age, it is especially important that all the necessary documents are always at hand, in one place and better on electronic media. Our application is just such a single window for solving any client issues, even related to health. Therefore, we provided access to the electronic medical record service to all users of the application and did not limit it only to customers by. VHI At the same time, the data of our users is under reliable protection. The application provides a high level of protection against hacks and. And leaks information only the insured himself has access to, - said Alisa Bezlyudova, director of the marketing department of Medicine, AlfaStrakhovanie.

In addition to the updated functionality of the medical record, telemedicine consultations, calling a doctor or ambulance at home, an SOS button for quick communication with the company in emergency situations are also available in the application. In addition, in the application you can receive letters of guarantee, pay for medical services. You can get advice on the program in an online chat.

You can also make an appointment with a doctor by selecting a convenient clinic on the city map, choosing from the list of available medical centers by name in the search bar or by search on the city map. For residents of Moscow, a search is available for metro stations. In addition, you can filter medical institutions by the types of services provided, for example, choosing only clinics, dentistry or leaving clinics providing emergency assistance.

In order not to forget about taking a doctor, you can save an entry in the phone calendar with one click and put a reminder. It is also possible to view online the history of their visits to doctors and planned appointments with specialists.

2020: More than one million downloads by Android users

Users of Android-based devices have installed the AlfaInsurance Mobile application more than one million times, according to statistics from the Google Play store as of the end of October 2020. This is ten times higher than the nearest competitor in the mobile application segment of insurance companies. AlfaStrakhovanie announced this on October 27, 2020.

The application received more than 26 thousand ratings in the service, the average score was 4.8 out of 5.

AlfaStrakhovanie was the first to release the AlfaStrakhovanie mobile service application on the insurance market, with the help of which you can not only purchase a policy, but also declare a loss, monitor the status of requests in real time and use services such as telemedicine, health screenings, "Fight against aerophobia." In addition, the application is equipped with a special emergency communication function: by pressing the "SOS" button in an emergency, the client, wherever he is, receives advice from the right specialist. And with the help of chat - the answer to your question at any time of the day.

For many years, the company worked on the digitalization of insurance services, and in 2020 the strategy showed its effectiveness. During the pandemic, AlfaStrakhovanie transferred to online all services for which this was permissible. Our application is a product that allows not only to store all insurance documents in a smartphone, but also to track the expiration of their validity, extend protection, declare losses and monitor the process of their settlement. With its help, you can make an appointment with a doctor, call him at home, contact the company's employees or find out about the operating hours of the nearest offices, "says Anton Kosachev, director of the AlfaStrakhovanie e-commerce department.

2019

More than 30 thousand insurance events have been settled under the OSAGO and CASCO policies

In 2019, through the AlfaStrakhovanie Mobile mobile application, more than 30 thousand insurance events were settled under the OSAGO and CASCO policies. This is twice as much as in 2018, which confirms the relevance of the service for customers. AlfaStrakhovanie announced this on January 22, 2020.

AlfaStrakhovanie became the first company in Russia to launch an online settlement of insurance claims for OSAGO through an application without a visit to the office. This option has been available to customers since December 2017. In 2019, the company thus settled more than 14.2 thousand cases, which is almost three times higher than the results of 2018 (5.2 thousand cases).

Also, the mobile application allows you to resolve insurance events for CASCO without a visit to the office and track the loss status in real time. It is enough to choose your CASCO policy from the list, fill out the insurance event application form and send a photo of the damage. The application is immediately submitted to the specialists of the insurance company for consideration. After that, the client will receive a push notification with a loss number, and company representatives will promptly agree on a maintenance station for car repair. The STOA address and recording time will also be sent to the application user by push notification. In 2019, 16.7 thousand CASCO cases were settled online, which is 54.6% more than a year earlier (10.8 thousand cases).

Шаблон:Quote 'author = says Alexander Kharagezov, Director of the Insurance Payments Department "AlfaStrakhovanie"

2019

Launch of daily travel protection service "Travel on/off"

On December 12, 2019, AlfaStrakhovanie announced the launch of the Travel on/off daily travel protection service as part of a line of products that make it easy to manage protection using a mobile application and save on insurance.

The product makes it possible to save up to 20% when buying a travel insurance policy and at the same time receive high-quality and prompt medical care on the trip.

"Travel on/off" combines all the benefits of a regular one-off travel policy, year-long protection with no restrictions on the number of departures and the ability to include a policy when it is needed. In particular, the package of the program includes outpatient and inpatient treatment in case of threat to life and health, emergency dentistry, evacuation to their homeland, assistance in tragic circumstances, compensation for expenses in case of loss or theft of documents, as well as for receiving legal advice or payment of urgent messages. The policy is valid all over the world, including Russia, and support for Russian-speaking operators is available around the clock any day of the week.

You can activate protection in the AlfaInsurance Mobile application by selecting the start and end dates of the trip. At the same time, the number of trips during the year is not limited.

You can calculate the cost and issue "Travel on/off" online on the website "AlfaStrakhovanie" and in the mobile application. All further actions with the policy: activating the trip, replenishing the balance - are available in the application. You need to activate the service the day before the trip. The minimum travel period is two days. The client chooses the best package for him in terms of the number of days. If necessary, you can always buy days in the application. After payment, the policy will come to email.

For travelers, short but more frequent trips, including on weekends, are becoming more relevant, as confirmed by various studies by companies specializing in tourism. This product "Travel on/off" is especially suitable for those who travel often, but do not know in advance when and where they will go, likes flexibility in managing insurance protection, and, of course, wants to save money. With our travel insurance policy, the lives and health of customers are reliably protected anywhere in the world. If an insured event occurs, you just need to press the "SOS" button in the application or call the number indicated in the policy, and we will take over the solution of medical, transport and organizational issues. says Alisa Bezlyudova, Director of the Marketing Department "Medicine" of the company "AlfaStrakhovanie"

Launch Chat for Customers on Voluntary Health Insurance Questions

On November 14, 2019, the company AlfaStrakhovanie announced that now every client who has applied for a voluntary policy medical insurance with AlfaStrakhovanie can receive advice on organizing planned medical care online through a chat mobile application in AlfaStrakhovanie Mobile.

Chat works around the clock throughout Russia. Specialists of the company's medical console who have a medical education answer questions from clients.

In the chat, you can ask questions about the insurance program, clarify the address or contacts of the nearest medical institution, agree on an additional examination or procedure by attaching all the necessary documents. It is also possible to make an appointment with a doctor. If necessary, the medical expert "AlfaStrakhovanie" will help in choosing a specialist, taking into account the symptoms available to the patient.

The service does not just save customers' time significantly. You can now solve medical issues at any time, even in a queue, transport or other public place, because you do not need to voice the subject of the appeal, it is enough to write to a specialist. In addition, unlike various instant messengers, this service is a secure communication channel, therefore it fully meets all requirements for information security and protection of personal data of customers, in particular, says Yulia Volkova, head of the AlfaStrakhovanie medical care organization center

AlfaInsurance Mobile is available for free in the AppStore and Google Play for mobile devices on iOS and Android platforms.

3.5 million Russians became owners of a personal account in a mobile application

On January 24, 2019, AlfaStrakhovanie reported that 3.5 million Russians became owners of a personal account in the AlfaStrakhovanie Mobile mobile application or on the alfastrah.ru website by early 2019.

The personal account and mobile application not only allow customers to purchase insurance products online, but also see the status of the loss settlement, as well as renew the policy that expires. At AlfaStrakhovanie Mobile, it is possible to remotely resolve insurance cases on casco, OSAGO and passenger insurance without visiting the company's office. When the flight is delayed, the payment occurs instantly. Holders of voluntary health insurance policies can make an appointment with a specialist or call a doctor at home. The application is equipped with a special emergency communication function: by pressing the "SOS" button in an emergency, the client, wherever he is, will have access to the right specialist.

author '= Anton Kosachev, Director of the e-commerce department of AlfaStrakhovanie Our company is constantly working to improve and expand services that allow customers to manage more and save time. These options change our lives, make it more convenient and cheaper. That is why the number of users of AlfaStrakhovanie online services continues to grow.

2018

7.85 million customers purchased AlfaStrakhovanie policies in the online channel

On February 11, 2019, AlfaStrakhovanie reported that in 2018, 7.85 million customers purchased AlfaStrakhovanie policies on the online channel (on the company's website, through a mobile application and through partners), which amounted to 65.1% of their total in 2017 (12.05 million).

According to the company, customers can purchase the entire range of products online: eOSAGO, economical casco products, accident policies, including the Children and Sports product, travel insurance, passenger insurance, voluntary health insurance products, including protection against cancer and tick bite, property insurance, liability to neighbors, special programs for tourists traveling abroad and in Russia. For legal entities, online is available, including liability insurance for tenants of commercial real estate and cargo insurance for the duration of transportation.

At the same time, eOSAGO policies were acquired by 2.83 million customers (36%), VZR policies - 0.43 million (5.5%), accident insurance - 0.2 million customers (2.5%).

AlfaStrakhovanie customers have access to fast payment for Android and Apple Pay, a service for saving fellow travelers and their quick auto-filling, scanning documents, auto-filling and prolonging policies for vehicles that are already insured by the company.

Buying online policies helps customers save time and money, while receiving a high level of service and settlement of losses. Anton Kosachev, Director of the e-commerce department of AlfaStrakhovanie

Downloading 1.6 million documents for auto-filling eOSAGO data using Smart IDReader

On December 26, 2018, AlfaStrakhovanie reported that users of AlfaStrakhovanie Mobile and AlfaStrakhovanie online services uploaded 1.6 million documents to the system in 2018 to automatically fill out data when buying eOSAGO policies .

In order for the data to be filled out automatically when buying eOSAGO, you need to photograph the documents, and the Smart IDReader technology solution will enter the data in the corresponding fields on the company's website or in the AlfaInsurance Mobile mobile application.

author '= Anton Kosachev, Director of the e-commerce department of AlfaStrakhovanie Many documents uploaded by clients indicate the great popularity of this service, it helps to avoid errors and saves time significantly. Customer data is one of the most critical resources for our company. Therefore, we pay increased attention to the issues of their safety. Both technical solutions and organizational measures are aimed at this. In addition, the processing of client data falls under state regulation. We comply with the requirements of regulators and undergo regular audits of compliance with them.

Start Chat

On December 21, 2018, the company AlfaStrakhovanie announced the launch in for chat mobile application customers. According to the company, both registered and non-users can use the chat and contact the specialists of the online customer support department authorized in this way. Also, from the mobile application, you can call an employee and get answers to questions of interest about the application. In addition, employees of the department process clients e-mail from their personal account and from various forms of requests insurance from the company's website alfastrah.ru.

As of December 2018, our online customer support department is only 1.5 months old. Our task is to provide customers with a high-level service. The department works around the clock. Olga Verevkina, Head of AlfaStrakhovanie Customer Support

Settlement of 2.6 thousand losses under OSAGO

According to the company, since the AlfaStrakhovanie launch of mobile application AlfaStrakhovanie Mobile in December 2017, the company has settled 2.6 thousand losses through it. MTPL Of these, half fell on losses under the European protocol. But if in February the share of OSAGO losses declared through a mobile application and issued through a European protocol was 47%, in March - 54%, in April - 47%, in May - 43%, and in June - 57%, then in July it reached 63%, AlfaStrakhovanie reported on July 17, 2018. At the same time, over the past six months, offline, 41% of all OSAGO losses were registered with the company through the European Protocol.

AlfaStrakhovanie will settle the losses claimed through AlfaStrakhovanie Mobile by sending the car for repair. The direction is immediately sent to STOA, and the client receives an SMS notification of his readiness. The period for consideration of such losses is only one business day.

The simplified procedure for registering an accident allows participants to save their time and not interfere with other drivers on the road, - said Alexander Kharagezov, director of the insurance payments department of AlfaStrakhovanie. - The use of a mobile application makes it possible not to come to the office of the insurance company, minimizing not only temporary, but also cash costs.

Europrotocol is a simplified procedure for registering an accident that does not require the presence of a traffic police officer and allows minimizing the time spent at the scene of an accident after a collision. You can use it when only two cars participated in an accident, both owners have OSAGO, there are no victims, the damage was caused only to the cars of the participants in the accident, and the circumstances of the accident, the nature and list of visible damage to vehicles do not cause disagreement between the participants in the traffic accident.

Availability for AlfaStrakhovanie-Life customers

On April 26, 2018, AlfaStrakhovanie Group announced that AlfaStrakhovanie-Life customers had access to the AlfaStrakhovanie Mobile mobile application.

Now all holders of AlfaStrakhovanie-Life policies can use the AlfaStrakhovanie Mobile application. In the application, the client can find out the main information on his insurance contract, and in conjunction with his personal account, track the profitability, pay the next fee, get paid at the end of the insurance contract without leaving home, as well as access to other services of AlfaStrakhovanie-Life.

We believe that the client should be able not only to monitor the work of his money in a convenient way for him, but also to be able to quickly manage it. AlfaInsurance Mobile is one of the most affordable entry points for our customers. It is important to note that we do not plan to stop there. Automation of after-sales services is one of our key tasks, "said Yuri Gruzinov, Deputy General Director of AlfaStrakhovanie-Life.

AlfaInsurance Mobile is available for free in the App Store and Google Play for mobile devices running iOS and Android. According to AlfaStrakhovanie, since its launch it has been installed more than 500 thousand times, the number of active users exceeds 70 thousand people.

2017

Settlement of 1.8 thousand losses on casco

AlfaStrakhovanie has settled more than 1.8 thousand casco losses claimed online using the AlfaStrakhovanie Mobile mobile application since its launch.

The AlfaStrakhovanie mobile application allows you to remotely resolve insurance cases on the helmet without visiting the company's office. It is enough for the client to choose his casco policy from the list, fill out the loss statement form and send a photo of the damage (not necessarily from the scene of the accident). The application is immediately submitted to the specialists of the insurance company for consideration. After that, the client will receive a push notification with a loss number, and representatives of the insurance company will call to approve a maintenance station for repairing the car. The STOA address and recording time will also be sent to the application user by push notification. The client can track the status by his request in real time.

AlfaStrakhovanie was the first Russian insurance company to offer its customers a loss settlement and IP telephony in a mobile application. The number of AlfaStrakhovanie Mobile users is growing monthly, and the number of requests settled online through the application is also increasing, "said Anton Kosachev, Deputy Director of the AlfaStrakhovanie e-Commerce Department. - Previously, customers were afraid to buy insurance policies online, preferring to come to the office. The online casco settlement service also took some time to gain customer confidence.

According to the company, since the launch of the AlfaInsurance Mobile mobile application, it has been installed more than 320 thousand times. The number of active users of the application in October 2017 amounted to 52.4 thousand people.

AlfaInsurance Mobile is available for free in the App Store and Google Play for mobile devices running iOS and Android. The developer of the application is RedMadRobot.

The number of users has exceeded 320 thousand

Since the launch of mobile application AlfaStrakhovanie Mobile, it has been installed more than 320 thousand times, the company said at the end of November 2017. " AlfaStrakhovanie The number of active users of the application in October 2017 amounted to 52.4 thousand people.

With the help of a mobile application, customers can renew policies, settle losses online through a smartphone without visiting the company's office and use IP telephony for free calls to insurance specialists from abroad. Loss on Casco for the period from January to October 2017, customers have already declared 1.4 thousand times and 34.6 thousand times called through the application. On average, 12 losses per day are claimed through the application, and this figure is growing.

The most popular options of AlfaInsurance Mobile remain the functions of emergency communication "SOS" (268.3 thousand clicks) and an appointment with a specialist in the clinic (39.3 thousand uses). If in January 2017, holders of voluntary health insurance policies made an appointment with a doctor 2.4 thousand times, then in October almost 6 thousand times - the number of uses of this option is growing every month.

In addition, through the application for the specified period, AlfaStrakhovanie customers 308 times declared a loss on passenger insurance policies and 24.3 thousand times took the opportunity to study the instructions for the policies.

AlfaInsurance Mobile is available for free in the App Store and Google Play for mobile devices running iOS and Android. The developer of the application is RedMadRobot.

2016: AlfaStrakhovanie Mobile app crosses 100,000 users

Over 11 months since the launch of the AlfaStrakhovanie Mobile mobile application, it has been downloaded by more than 106,808 AlfaStrakhovanie customers.

In 2015, AlfaStrakhovanie was the first Russian insurance company to offer customers loss settlement and IP telephony in the AlfaStrakhovanie Mobile mobile application. All information about the policies purchased by the client - Casco and OSAGO, property and VHI, insurance of traveling abroad and passengers - is stored in the personal account of the insured.

At the end of August 2016, the number of active users of AlfaInsurance Mobile exceeded 69 thousand people. Of these, more than 65% use the app regularly.

"For

customers, the mobile app is a tool that helps manage emergencies and generally makes it easier to work with all insurance products. A large percentage of users returning from month to month indicates that the application is really convenient and in demand, "says Alexander Prokopchuk, Director of the e-Commerce Department of AlfaStrakhovanie.

What is the success of the application? It not only allows you to remotely resolve insurance cases on casco and passenger insurance without visiting the company's office. For example, a client can declare a loss and track the status of his application in real time, renew the policy that expires. The application also has a special emergency communication function - by pressing the "SOS" button in an emergency, the client, no matter where in the world he is at the moment, will receive an operational connection with the right specialist. This function was used by more than 33% of the total number of company customers who installed the application.

With the help of AlfaInsurance Mobile, holders of voluntary health insurance policies can make an appointment with a doctor or call a doctor at home. Already more than 13 thousand clients with VHI policies of the company have become users of AlfaStrakhovanie Mobile, and more than 5 thousand people have used the appointment service with a doctor using the application.

Unfortunately, the opportunity to study the conditions and rules of insurance through a mobile application turned out to be much less in demand - only 2.97% of users used it.

"We continue to expand the functionality of the application and with its help have simplified the logistics for clients of the Alfa Health Center medical network. When visiting the clinic of the Alpha - Health Center network in the mobile application, the client will have notifications informing the way to the desired doctor, the prescribed procedures, they will also talk about the promotions and discounts available for him in this clinic, "added Alexander Prokopchuk.

The AlfaInsurance Mobile app is available for free on the AppStore and Google Play for mobile devices running iOS and Android. The developer of the application is Redmadrobot.

2015: AlfaInsurance Mobile - mobile application for customers of AlfaInsurance insurance company

On October 23, 2015, AlfaStrakhovanie announced the release of AlfaStrakhovanie Mobile software for its clients^[1].

AlfaInsurance Mobile makes it possible to pass the full cycle of settlement on the casco and passenger insurance policy without visiting the company's office. The user can send a statement with a description of the damage, pictures from the scene of the accident and photos of help directly through the mobile application. The application is submitted to the specialists of the insurance company for consideration. After that, the status of the settlement can be monitored in your personal account.

Screenshot of the application (2014)

The application has an "SOS" help button. You can use it anywhere in the world. When you click it, the client will be connected to the desired specialist who will help in solving the problem. The application will automatically determine the coordinates of the client.

The technology integrated into the application VoIP allows you to talk for free from abroad if you have a connection to. Wi-Fi An emergency call can be made from the main screen of the application, the button is also available in unauthorized mode. The appendix contains a list of actions that must be taken when an insured event occurs.

With AlfaInsurance Mobile, managing insurance policies for customers will become much more convenient and easier. All purchased policies: casco, OSAGO (Compulsory civil liability insurance)|OSAGO]], VHI, insurance of traveling abroad, passengers, property will be kept in the personal account of the insured. It is here that the client will be able to manage them: declare a loss, track the status of the loss on car insurance in real time and prolong the policy that expires.

"We always strive to simplify the client's interaction with the company, to make it as convenient, transparent and understandable as possible for him. Launching the application is an important event for our company. We are starting to develop a completely new format for the provision of the service, which will create high added value for policyholders, increase their involvement and loyalty to the company. AlfaInsurance Mobile is a product that embodies our approach to customer interaction - "Service of the future in the present." The company provides its customers with the quality of service that they will only expect from us in the future, - said Tatyana Puchkova, Deputy General Director of AlfaStrakhovanie. - We aimed to create a real assistant for our customers - an application that they will use constantly, feel our care. I hope that the audience will appreciate the result of the work of our large team. "

Notes