Naumen Service Management Intelligent Automation (SMIA)

Naumen Service Management Intelligent Automation (SMIA) is a set of solutions for control automation of IT and customer services on the basis of technologies of Big Data and machine learning.

Components

Naumen Service Management Intelligent Automation includes the solutions Predictive Maintenance, services in the field of Data Science and Data Management and also the automation system of customer services of the next generation which allows is automated to solve problems and to make recommendations to specialists of customer services and end users, reducing the cost of support of systems and eliminating inefficiency of business processes of technical support at manual data processing.

• The intellectual service platform – classification, prioritization and routing of addresses on the basis of text analytics. Semantic search and the automated answers
• Analysis of business processes and people (performance analytics). Dashboards and BI
• Mobile and dialogue interface, self-service portal.

2018: Creation of Competence center on intellectual automation

The Naumen company, the Russian developer AI- and ITSM solutions, announced on June 27, 2018 creation of Competence center on intellectual automation. Its task — to develop service approach using the self-training systems based on the solutions Naumen Service Management Intelligent Automation (SMIA).

Will serve as basis for the center long-term practice of implementation of ITSM projects based on the solution Naumen Service Desk and experiment on creation of the highly intellectual systems. Synthesis of technologies and examination allowed the company to develop group of products for intellectual automation under the general name Service Management Intelligent Automation, told in Naumen.

In the next years the difficult stage of transformation of business connected with inclusion in digital economy is necessary to many companies. Overcoming this threshold will be significantly easier for those who already begin to prepare the IT for digitalization, implementing modern IT platforms for support of business and rebuilding business processes taking into account perspective requirements, – Dmitry Rubin, the director of the department of IT automation systems and processes of service of Naumen noted. — The companies will use machine learning, artificial intelligence, Big Data and other technologies of an era of the Fourth industrial revolution. The demand of these solutions from customers became a push for creation of Competence center on intellectual automation.

Naumen Service Management Intelligent Automation can be implemented on universal platforms for creation of solutions on business process automation, intellectual monitoring and the analysis of an ecosystem of the enterprise — Naumen Service&Data Platforms. Enter the universal platform for business process automation of Naumen Service Management Platform (NSMP) this line and the platform for creation of the systems of intellectual monitoring and the analysis of an ecosystem of the Naumen Data Aggregation Platform (NDAP) enterprise.

According to the statement of Naumen, on the account of the company — there are a lot of projects implemented based on the solutions Naumen SMIA.

The division becomes 50% more effective

• - 40% Cost optimization on service processes and personnel of the divisions providing communications with users on the first lines
• +50% To processing speed and solutions of standard appeals to customer services of the organization during the preserving of former quality of their processing and increase in control of process and KPI
• 90% of Addresses are registered users independently, and are classified – a system on the basis of the text and a context of the address
• 30% of Addresses are allowed without participation of service specialists – in completely automatic mode