Naumen Service Management Platform (NSMP)

Main articles:

• Business Process Management
• IT Service Management (ITSM)
• SaaS - History. Philosophy. Drivers of development

Naumen SMP is the universal web platform focused on creation of SaaS and On-Premises-solutions. The implemented technologies provide processing of data bulks with the guaranteed stability and performance. Main advantage of use of the platform is the speed of configuring and process automation.

2020

Release of the module of creation of dashboards

On October 16, 2020 the NAUMEN company announced release of the module of creation of dashboards for the Naumen Service Management Platform platform (Naumen SMP) which is intended for automation service and business processes. The module of the platform provides to users the instrument of data visualization and creation of the evident reporting in real time.

Naumen complemented the platform for automation service and business processes of Naumen SMP with visual analytics

According to the company, the module of the Naumen dashboards is the designer of dashbord allowing to visualize data, to create and configure interactive reports, to monitor key indicators, trends and interrelations. The solution is designed so that to provide simple and evident access to key performance indicators (KPI) and metrics which the companies can use for optimization of services, improvement of processes and compliance to business objectives. Besides, close integration with the main business process constructed based on the Naumen Service Management Platform platform allows to create diagrams, for example, according to requests or clients, and in one click to pass (drill-down) into the list of the objects participating in creation, to browse and interact with them.

For creation of dashbord all data which are stored in Naumen SMP, including, received from external systems by means of imports and integration can be used.

The analytics is inseparable from daily work and should be provided in the same context, as business process. Only this way all participants of process: both ordinary, and controlling, will be able to make the decisions based on the objective information. And, not periodically, at the end of the quarter when time to count in BI KPI, and daily and hourly comes. It allows both to optimize process in general, and to reduce influence of a human factor. Nikita Kardashin, the head of development of intelligent systems of NAUMEN noted

Inclusion in a show-window of technical solutions for the organization of process of remote work

On April 28, 2020 the company Naumen reported that Ministry of Industry and Trade RUSSIAN FEDERATION five software products of NAUMEN included in a show-window of technical solutions for the organization of process remote work. In more detail here.

2019

Naumen SMP is added in the spring of 2019 to the Unified register of software according to the order of the Ministry of Telecom and Mass Communications of the Russian Federation of February 22, 2019. Thus, today in the unified register of the Russian software – 11 products Naumen, the domestic developer of software solutions for business and public sector.

Regulations of the legislation of the Russian Federation on use of the Russian software and prohibition on purchases of foreign software in the presence in the register of domestic analogs work since January 1, 2016.

Naumen SMP is the cornerstone of Google Web Toolkit (GWT). The framework of GWT is necessary for creation and optimization of difficult high performance applications and web applications.

Based on the Naumen SMP platform the set of products among which there are also leading solutions in the classes is created: products Naumen Service Desk and Naumen ITAM for control automation IT infrastructure in large and medium-sized companies and a public sector; the cloud marketplace under a brand ITSM 365 directed to a SMB segment and offering SaaS- service for automation of all types of support (internal support, support of external clients, automation of service companies).

Naumen SMP is also the cornerstone of a set of the complete solutions Naumen Service Management Intelligent Automation (Naumen SMIA) which is intended for intellectual automation of service divisions using technologies of Big Data, machine learning.

Features

Key feature of use of Naumen Service Management Platform is the speed of configuring and process automation. The platform provides to the technologist administrative mechanisms for fast creation of process:

• designer of a data structure,
• designer of interfaces,
• designer of a role model, workflow,
• event handler
• and environment for accomplishment of the code.

In addition, Naumen SMP contains the functional parts and applications simplifying automation and the organization of process activity:

• self-service portal,
• mobile application,
• universal planning module,
• module of personalisation of the interface,
• module of visualization of communications,
• universal mechanism of import and export of data, etc.

At such approach of the logician of process, the user interface and the main functionality are configured by cliques of a mouse that reduces labor costs on development and accelerates obtaining result.

Due to use of web technologies work with functionality of Naumen SMP is carried out through internet-browser.

The platform provides intuitive interfaces for setup and display that allows users to be guided freely in information and function space of Naumen SMP.

Flexibility

Possibilities of the Naumen platform allow to manage as processes of ITSM, and to extend service approach to other divisions: AXO, HR, legal, engineering services, etc. Besides, Naumen SMP is able to solve the problems connected with automation of process activity: from management of development, projects and documents before purchase management and an inventory control.

Existence of ready tools creates a comfortable environment for integration with a corporate IT landscape. The platform contains basic connectors to different corporate applications: MS AD, 1C, SAP, MS SCCM.

Constantly developed functionality of REST API allows to be integrated "on the fly" with modern services of telephony, Google Maps, Telegram, etc.

The cross-platform of the solution guarantees work on operating systems families Linux Solaris, Windows and DBMS Oracle Microsoft SQL Server PostgreSQL.