| Developers: | Naumen (Naumen Consulting) |
| Last Release Date: | 2020/10/16 |
| Technology: | BPM, ITSM - IT Service Management Systems, SaaS - Software as a Service |
Content |
The main articles are:
- Business Process Management
- IT Service Management (ITSM)
- SaaS - History. Philosophy. Development drivers
Naumen SMP is a universal web platform focused on creating SaaS and On-Premises solutions. The technologies implemented provide processing of large amounts of data with guaranteed stability and performance. The main advantage of using the platform is the speed of process configuration and automation.
2024: Jatoba DBMS compatibility
Gazinformservice and Naumen have confirmed the compatibility of Jatoba and Naumen Service Management Platform DBMS products. Testing has shown that solutions interact correctly. Gazinformservice announced this on November 27, 2024.
 | The proven compatibility of Jatoba and Naumen Service Management Platform expands the capabilities of users of our DBMS when choosing domestic corporate solutions. They can consider Naumen products, and at the start of implementation they do not have to test these solutions for compatibility. She's already tested. So the project will be able to start earlier, and its timing will be more understandable, - said Yuri Osipov, product manager of Jatoba DBMS of Gazinformservice. |  |
| | We maintain a register of Naumen SMP compatible products and are constantly replenishing it with new testing. Thus, users of the DBMS from this list can be sure that there will be no difficulties in integrating our solution with their database. Now they include companies that use Jatoba. This applies to all products based on the Naumen SMP platform - Naumen Service Desk, Naumen Project Ruler, Naumen SAM and many others, "said Nikita Kardashian, head of Naumen's integrated process digitalization practice. | |
In tandem, both systems become a working option for import substitution. They were developed and supported by Russian vendors, they meet the requirements of regulatory documents of the Russian Federation and take into account the experience of implementation in domestic companies.
2020
Release of the Dashboard Building Module
On October 16, 2020, NAUMEN announced the release of a signage building module for the Naumen Service Management Platform (Naumen SMP), which is designed to automate service and business processes. The platform module provides users with a tool for visualizing data and building visual reporting in real time.
According to the company, the Naumen signage module is a dashboard designer that allows you to visualize data, create and configure interactive reports, track key indicators, trends and relationships. The solution is designed to provide easy and clear access to key performance indicators (KPIs) and metrics that companies can use to optimize services, improve processes, and meet business objectives. In addition, close integration with the main business process based on the Naumen Service Management Platform allows you to create graphs, for example, on requests or customers, and jump (drill-down) to the list of objects involved in the construction, view and interact with them.
To build dashboards, all data stored in Naumen SMP can be used, including those obtained from external systems through imports and integrations.
| | Analytics are inseparable from day-to-day work and must be provided in the same context as the business process itself. Only so all participants in the process: both ordinary and controlling, will be able to make decisions based on objective information. Moreover, not periodically, at the end of the quarter, when the time comes to calculate the KPI in BI, but daily and hourly. This allows you to both optimize the process as a whole and reduce the influence of the human factor. noted Nikita Kardashian, Head of Intelligent Systems Development at NAUMEN | |
Inclusion in the display of technical solutions for organizing the remote work process
On April 28, 2020, the company Naumen announced that it Ministry of Industry and Trade RUSSIAN FEDERATION had included five NAUMEN software products in the technical solutions showcase for organizing the process. remote work More. here
2019
Naumen SMP was added in the spring of 2019 to the Unified Software Register in accordance with the order of the Ministry of Telecom and Mass Communications of the Russian Federation of February 22, 2019. Thus, today in the unified register of Russian software - 11 products of Naumen, a domestic developer of software solutions for business and the public sector.
The provisions of the legislation of the Russian Federation on the use of Russian software and a ban on the purchase of foreign software if there are domestic analogues in the register are valid from January 1, 2016.
Naumen SMP is based on the Google Web Toolkit (GWT). The GWT framework is needed to build and optimize complex high-performance applications and web applications.
On the basis of the Naumen SMP platform, many products have been created, including leading solutions in their classes: Naumen Service Desk and Naumen ITAM products for automating IT infrastructure management in large and medium-sized companies and the public sector; cloud marketplace under the ITSM 365 brand, aimed at the SMB segment and offering SaaS service for automating all types of support (internal support, external customer support, automation of service companies).
Naumen SMP is also at the heart of the Naumen Service Management Intelligent Automation (Naumen SMIA) suite, which is designed to intelligently automate service departments using big data technologies, machine learning.
Opportunities
A key feature of using the Naumen Service Management Platform is the speed of process configuration and automation. The platform provides the technologist with administrative mechanisms for quickly creating a process:
- data structure designer,
- Interface Designer,
- role model designer, workflow,
- event handler
- and a code execution environment.
In addition, Naumen SMP contains functional components and applications that simplify the automation and organization of process activities:
- self-service portal,
- mobile application,
- Universal planning module
- interface personalization module,
- link visualization module,
- universal mechanism for importing and exporting data, etc.
With this approach, the process logic, user interface, and core functionality are customized with mouse clicks, reducing development effort and speeding up results.
Due to the use of web technologies, work with the functionality of Naumen SMP is carried out through Internetbrowser-.
The platform provides intuitive interfaces for configuration and display, allowing users to freely navigate the Naumen SMP information and function space.
Flexibility
The capabilities of the Naumen platform allow you to manage both ITSM processes and extend the service approach to other departments: AXO, HR, legal, engineering services, etc. In addition, Naumen SMP is able to solve problems related to the automation of process activities: from development, project and document management to procurement management and warehouse accounting.
The availability of ready-made tools creates a comfortable environment for integration with the corporate IT landscape. The platform contains basic connectors to various corporate applications: MS AD, 1C, SAP, MS SCCM.
The constantly developed REST API functionality allows you to integrate on the fly with modern telephony services, Google Maps, Telegram, etc.
Cross-platform solution guarantees work on operating systems families Linux Solaris Windows ,,,,,. DBMS Oracle Microsoft SQL Server PostgreSQL
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