Raiffeisen Online

Main article: Mobile applications

2021

Android Mobile Bank Smart ID Engine Availability

Scanning QR codes in Raiffeisen Online has become even easier thanks to Smart Engines technology. This was announced by the bank on December 9, 2021.

Now it will be easy to scan the QR code and other barcodes when performing payment transactions in a mobile bank, even if the code is damaged or different from the standard. The technology is developed by Smart Engines.

Using the scanner, bank customers can make money transfers, pay for utilities, various receipts, bills, fines and make purchases using the QR code. To do this, the user needs to put the camera of the mobile device on the QR code or select an image with the QR code from the gallery. The code is read automatically and all the details required for payment or money transfer are entered in the payment form.

This solution allows scanning one-dimensional and two-dimensional barcodes of formats QR, AZTEC, PDF417, DataMatrix, CODABAR, CODE_39, CODE_93, CODE_128, EAN_8, EAN_13, ITF, UPC_A, PC_E. Barcodes can be read on documents, screens and other surfaces in the video stream, as well as on photos taken by users or screenshots. The scanner performs all calculations on the user's device in real time.

Payment by QR allows you to make purchases quickly and contactlessly. This mechanics is convenient for customers, but for its correct operation, the accuracy of code recognition plays a key role. Thanks to the integration of the Smart Engines scanner, our customers will be able to choose the QR payment method in Raiffeisen Online in any situation - even if the code is poorly lit, or the user's device is equipped with an insufficiently powerful camera, "said Pavel Rubakhin, mobile application product director Raiffeisen Online.

Payment by QR code is one of the key elements of remote customer service in mobile banking applications. And we are glad that Raiffeisen Bank chose our software product to ensure high quality barcode recognition in its mobile bank, "said Vladimir Arlazarov, CEO of Smart Engines.

The introduced QR code recognition technology is available to users of Raiffeisen Online mobile bank on the Android platform.

Availability of individual credit rating calculation

The function of calculating the individual credit rating has become available to Raiffeisen-Online users on the Android platform. This was announced by Raiffeisen Bank on March 9, 2021. The assessment is valid for service at Raiffeisen Bank and is based on its own methodology. Scoring is expressed in points in the range from 0 to 900.

We are constantly working to improve our conditions and services so that customers quickly and easily receive money to solve any problems. A credit rating will help in advance assess the likelihood of approving a loan and control the level of its debt burden, "said Alexei Kramarsky, head of the credit risk department of the retail segment of Raiffeisen Bank.

Raiffeisen-Online provides instant access to all financial services and products of Raiffeisen Bank. Now, with its help, you can instantly find out a credit rating at any convenient time, as well as get recommendations on how to increase it, "commented Pavel Rubakhin, head of the electronic business development department at Raiffeisen Bank.

The rating value is affected by many parameters, including the size and type of past or current credit products and the timeliness of payments. Over time, the scoring score may change.

The feature is available to Raiffeisen-Online users on iOS and Android platforms.

2020

Opportunity to apply for a mortgage

Raiffeisen Bank customers can now apply for a mortgage in the Raiffeisen-Online mobile application. To do this, you need to click on the "Issue a mortgage" button. The bank announced this on December 30, 2020.

We are happy to provide more opportunities for a simple and convenient solution to the apartment issue. Filling out an online application will take just a few minutes. And a preliminary decision will be available within a minute, "says Anton Krasilnikov, head of the mortgage lending development department at Raiffeisen Bank.

Raiffeisen-Online provides instant access to all financial services and products of the bank. Now it's as easy to apply for a mortgage through the application as it is to issue a regular consumer loan, "said Pavel Rubakhin, head of the electronic business development department at Raiffeisen Bank.

As of December 2020, 75% of applications for mortgages are Raiffeisen Bank accepted online, including through a personal account on the site. In February, it was integrated with the State Services portal so that the process of appeal became more convenient. Now 85% of the information of the mortgage questionnaire is filled out automatically. The pre-offer will be available within a minute. The client will only have to attach the documents necessary for the decision to issue a loan. Authorization in the personal account meets all the requirements of Russian legislation on the protection of personal data.

Ability to open an account and trade securities

Raiffeisen Bank October 26, 2020 announced the expansion of the list of brokerage services for retail investors. You can open an account and trade securities on Moscow Stock Exchange now in mobile application Raiffeisen-Online. The whole process is completely digital and does not require a visit to the department even for new customers. bank

You can open a brokerage account by clicking the "New Product" button in Raiffeisen-Online. Then select the "Open brokerage account" tab and determine the appropriate tariff - "Active" or "Investment." You can compare them using a special button that shows the difference between the two modes.

New customers can also open a brokerage account without a visit to the bank's branch.

Private investment has become very popular in Russia. This is a way to place free funds with a yield higher than for traditional banking products. However, investing requires additional knowledge and a responsible attitude to financial instruments, "said Kirill Matveev, head of the premium customer service department at Raiffeisen Bank - We offer customers two tariffs for a brokerage account, depending on how much time they are ready to spend working with assets. In Raiffeisen-Online, you can trade securities, see movements in a brokerage account, replenish it or withdraw money without a commission.

Integration with Set Retail 10 with Express Checkout support

In August 2020, the release of the Set Retail 10 trade automation solution with support for the Fast Payment System (SBP) at the cash desk was released. The revision was implemented by CSI, the developer of Set Retail, together with Raiffeisen Bank.

To accept payment through the SBP, the cashier simply selects the type of payment, the amount is entered automatically. The cash desk displays the QR code on the buyer's screen or the cashier can print it on the cheque tape like a list. The buyer scans the QR code from his phone and confirms the payment in the bank application. As of August, Set Retail integration was implemented with the SBP participating bank - Raiffeisen Bank. At the same time, payment can be made in the applications of all partner banks of the SBP, the CSI reported on August 26, 2020. More details here.

Possibility to issue OSAGO

Raiffeisen Bank customers can choose and issue OSAGO in the Raiffeisen-Online mobile application. The bank announced this on July 10, 2020.

This service allows you to easily evaluate many insurance options and choose the best.

To use the service, you need to go to the "New Product" tab in Raiffeisen-Olnain and select the "Issue Insurance" section. Completing the application and receiving insurance will take no more than five minutes. For the convenience of customers, part of the data on the car and the designer will be filled out automatically.

The customer can compare offers from various insurance companies and choose the most profitable option. The entire process is online, the policy will be sent to the email specified by the client. And you can pay for the policy with a card from any bank. This is an easy way to choose OSAGO according to the necessary parameters and get insurance in just a few minutes, "said Roman Karandin, head of the department for the development of savings, investment and insurance products at Raiffeisen Bank.

The service is available in the Raiffeisen-Online application on devices based on iOS and Android.

Voice Input Availability

Raiffeisen Bank June 17, 2020 announced the launch of the voice input function in the chat channel. An update within two weeks will be received by Raiffeisen-Online users for individuals. More details here.

The ability to see the full card details in the mobile application

Full card details became available to Raiffeisen Bank customers in the Raiffeisen-Online mobile application. Now it's easy to pay for purchases on the Internet, even if the card is not at hand or the client does not have time to pick up the activated card in the department. The bank announced this on June 15, 2020.

To see the full details of your credit card, select it in the Raiffeisen-Online application and go to the Info tab, and then to the Card and Account Details section. In this section, click the Show Full Number button. After that, the client will receive a push notification with a security code and a request not to transfer the card details to third parties.

The feature is available on devices operating system iOS with and. Android It will allow you to pay for purchases and make transfers, even if for some reason there is no card with you. Existing customers can use ordered cards, which they for some reason did not pick up in the department, after their activation. This is a convenient way to manage money daily, and for security reasons, the client will not be able to simultaneously see both the card number and the CVV code on the screen. You need to enter a security code every time you open your details, "said Maxim Stepochkin, head of the Raiffeisen Bank non-credit products department.

Launch a special section for premium customers

The Raiffeisen-Online mobile bank has a section for premium customers for quick access to basic privileges as part of a package of services without calls and visits to the bank. This was announced on May 25, 2020 by Raiffeisen Bank.

The list of privileges is located in the More tab - Premium Privileges. The section contains all the necessary information: about transfers without a commission, free withdrawal of cash abroad, rental of safe boxes, insurance and available Priority Pass. The customer can also order a Premium Line callback and discuss any issue with the personal manager.

Raiffeisen-Online allows you to manage finances quickly and where convenient. The availability of premium services in a mobile application saves customer time and gives you a choice of opportunities for both everyday and strategic financial tasks, emphasized Varvara Kournikova, head of the electronic business development department of Raiffeisen Bank.

As of May 2020, more than 85 thousand premium customers are actively using Raiffeisen-Online, and we are constantly improving the service to ensure an individual approach for them. The presented section in the online bank meets the needs of premium customers to solve financial problems online. Our main task is to ensure the comfort and safety of the client at all stages of receiving services, noted Kirill Matveev, head of the premium customer service department at Raiffeisen Bank.

Ability to perform a full range of operations with investment products of Raiffeisen Capital Management Company online

Raiffeisen Bank customers were able to perform a full range of operations with the investment products of the Raiffeisen Capital management company online, without visits to the bank's branch. A remote service for managing mutual investment funds (PIF) and trust management strategies (DM) is available thanks to Sign Everywhere technology. This was announced by the bank on May 18, 2020.

Against the background of a decrease in the profitability of deposits, the demand of individual customers for investment instruments is actively growing. In 2019, the amount of funds in investment accounts in Raiffeisen Bank increased by 30%. We aim to automate all processes so that customers can start investing at any time without visiting the bank. And it was simple and convenient for them, stressed Darina Khokhlushina, Deputy Director of the North-West Regional Center of Raiffeisen Bank for Retail Business.

To purchase shares of funds, a Raiffeisen Bank client can apply for advice on the bank's website or contact his manager. When the manager prepares and sends the documents for signing, the client will receive a push notification and will be able to digitally sign with one click in the "document exchange" section. The payment of PIF shares is made according to the QR code. The details for payment are pre-formed by the manager, the customer will receive a QR code for payment in the format of a PDF document. A similar service is available for opening an IIS (individual investment account) and other trust management strategies.

Raiffeisen Capital offers clients a wide range of mutual funds, trust management strategies and access to IIS, which allows them to meet the needs of investors in full and diversify the portfolio. The current situation showed a balanced approach of customers to investments, so the ability to gain remote access makes the investment process convenient and comfortable, added Olga Sumina, General Director of Raiffeisen Capital Management Company.

Sign Everywhere is a document management solution in the mobile and Internet bank Raiffeisen-Online between customers and the bank.

The share of consumer loans reached 87%

In May, the share of consumer loans issued at Raiffeisen-Online reached 87%, exceeding the figures for the same period in 2019 by more than twice. Under the conditions of self-isolation, Raiffeisen Bank ensured the full availability of credit solutions for customers who can receive funds in a matter of minutes. This was announced by the bank on May 18, 2020.

Customers are increasingly choosing digital channels to solve financial problems, whether it be opening accounts and deposits, managing a brokerage account or buying investment products. Since mid-March, Raiffeisen Bank has recommended the use of primarily digital channels in order to reduce risks to the health of customers and employees in a difficult epidemiological environment.

Digital lending at Raiffeisen Bank is a convenient way to get money from a bank instantly. Raiffeisen-Online allows you to solve everyday financial problems simply, conveniently and safely, and, thanks to the ability to remotely exchange documents with the bank, go all the way from choosing a product to its design in a few minutes, noted Vitaly Lavrinets, head of the development department of retail digital platforms at Raiffeisen Bank.

The loan processing service without visiting the branch or meeting with a representative of the bank has been available at Raiffeisen Bank since 2017. Earlier, Raiffeisen Bank reported that the share of consumer loans issued online was 55%.

Payment of QR-code purchases via PSU

On April 24, 2020, Raiffeisen Bank announced that Raiffeisen-Online users using the QR code can make purchases on the Internet, as well as pay in stores and restaurants that support QR-code payment through the SBP - as of April 2020, this is more than 10 thousand outlets. To make a purchase, just open Raiffeisen-Online and in the "Payments" tab select "Payment by QR code." After that, the camera opens, the application reads the code and moves you to the translation page to confirm the operation.

Paying by QR code is another way to make a purchase. Do not waste extra time entering the recipient's details or your card data, you can easily make a purchase on the Internet, make a contactless payment in the store or transfer money to the charity's account, noted Maxim Stepochkin, head of the department of non-credit products of Raiffeisen Bank

Transactions pass through the Express Checkout System without fees for Raiffeisen Bank customers. As a Raiffeisen Bank survey showed, more than 30% of Russians pay for purchases in a contactless way - using a smartphone or watch. Almost everyone uses bank cards. 76.5% of respondents called the cashless method of payment the most convenient. In March 2020, customers actively used the capabilities of the Raiffeisen Online online bank: the number of online transfers, currency conversion operations, remote product opening and online payment in stores increased.

Ability to purchase mutual funds

The clients of Raiffeisen Bank participating in investment can buy in addition in several clicks mutual funds (mutual investment funds) directly in the mobile application Raiffeisen Online now. The service is available to owners of devices based on Android or iOS, you can find it in the card "PIF" in the mobile application. Raiffeisen announced this on February 4, 2020.

The emergence of investment tools in Raiffeisen-Online is one of the important stages in the development of the mobile application. 80% of active customers use our mobile application, and we are glad that we can offer those who are involved in investing a convenient opportunity to buy packages where they are comfortable, commented on Varvara Kournikova, head of e-business development at Raiffeisen Bank

The option is available to customers who already have an open personal account in the mutual fund and have submitted an MLP (multi-purchase request).

2019

More than 70% of loan applications filed online

Opportunity for premium customers to open a brokerage account remotely

On November 15, 2019, Raiffeisen Bank announced that it had updated the online bank: now premium customers can open a brokerage account remotely by signing an agreement with Raiffeisen-Online. This service is still available in the web version, soon its implementation is planned in applications on iOs and Android.

In early 2020, opening a brokerage account without a physical presence in the office will be available to all retail customers of the bank. In addition, the online bank has the functions of replenishing a brokerage account or withdrawing funds from it.

Raiffeisen Bank plans to further expand the list of brokerage transactions available to our customers through Raiffeisen-Online. We see the growing interest of retail customers in the financial market, and the range of interesting investment products is expanding every year. Therefore, we meet the needs of our customers in a timely manner and systematically implement a strategy aimed at ensuring that they can receive a full range of services at Raiffeisen Bank in a convenient form, commented by Eduard Danilov, vice president of brokerage at Raiffeisen Bank

A convenient and functional online bank is our priority. In Raiffeisen-Online, you can already issue products in 1 click: accounts, deposits, cards, loans, and now investment products. We carefully monitor the level of satisfaction of our users, continue to expand the functionality and improve the convenience of online services, added Varvara Kournikova, head of the electronic business development department of Raiffeisen Bank.

Ability to order and receive product help online

September 16, 2019 Raiffeisen Bank announced the implementation of a service that allows you to order and receive information on products online. mobile application In and - Internetbank Raiffeisen-Online clients and September 2019, more than 20 types of help became available.

Help can be ordered for the following banking products: accounts, consumer loans, mortgages, car loans, credit cards, deposits. You can also order help for several products, for example, "account availability with balance sheet."

Per year, our individual customers order more than 120 thousand certificates in departments and about 24 thousand through a contact center. The most frequent are certificates for embassies and mortgages, for example, on the removal of the encumbrance, on interest paid and others. We decided not to limit ourselves to the most popular, but to implement more than 20 different scenarios so that customers do not think when to go or call the bank, and when not,

How to order and get

You can order help on the More screen by going to Help and Documents and directly from the product card (Info tab in the mobile application). The second method is suitable for open products, help on closed ones can be ordered only in the section "Help and documents."

You can monitor the status of the order execution in the Help and Documents section, and the waiting time depends on the type of help selected. The help will be ready with a push notification, when you click, the customer will be on the screen with information about the order. Ready-made help can be downloaded electronically.

Ability to apply for consumer credit

On April 4, 2019, Raiffeisen Bank announced that the Raiffeisen-Online mobile application had the opportunity to apply for consumer credit and refinancing loans from other banks. Thus, the process of obtaining a loan has become even faster, more convenient and easier. During April, the menu of online displays will be replenished with credit cards and a wider list of available insurance products.

In the updated online showcase of the mobile bank you can:

• See current lending proposals
• familiarize yourself with the full conditions and requirements;
• Complete the application form with the desired loan amount;
• choose a convenient way to deliver documents for signing: to the department or by courier;
• Manage the payment schedule with the option of full or partial prepayment.

A preliminary decision on a consumer loan or credit card is made within three minutes. The answer will come in SMS. Then a bank employee will call the client. The speed will depend on the application time.

In the near future in Raiffeisen-Online it will be possible to see the status of consideration of the application, attach, if necessary, supporting documents; it will be possible to order credit cards# immediately and "110 days."

More than 80% of our customers prefer a mobile bank, and this figure is growing very significantly year on year. For example, by the end of 2016, only 50% used Raiffeisen-Online. Our task is to make financial management simple and convenient, so we are constantly improving the application interface and expanding the range of products and services available in remote service channels, "said Varvara Kournikova, head of the electronic business development department at Raiffeisen Bank.