SberService Sprint

The main articles are:

• HRM Classification
• Functionality of HRM systems
• Geoinformation system

2022: Inclusion in the Unified Register of Russian Software

SberService announced on August 30, 2022 that the SPRINT software platform of the Field Service Management (FSM) class was added to the register of Russian software of the Ministry of Digital Development, Communications and Mass Media.

The mobile platform has combined the digital place of work of a traveling engineer, a designer for customizing process charts and a situation center for the dispatch service, which is responsible for the overall management of all processes. "SPRINT" allows you to track the implementation of service calls from the moment of appointment to closure, as well as form electronic acts, use the warehouse and map both online and in the absence of the Internet. Service managers constantly train the platform in compliance with changes using their own intelligent designer of works and actions of the engineer.

Illustration: ixbt.com

Шаблон:Quote 'author = commented Ivan Svistunov, Head of Digital Products, SberService.

All employee data is collected in a single repository and can be transferred to the customer in the form of a report. In addition, the information is used to analyze the effectiveness of engineers in the corporate reporting system and is reflected in convenient cartographic representations for the dispatch center. Using geolocation data, the platform monitors employee movements, which allows you to more efficiently assign an engineer to the next request and calculate the amount of compensation for transportation costs.

2021: Platform Development

The SberService company (part of the Sber ecosystem), one of the representatives in the field of IT outsourcing for business, has developed a SPRINT software platform of the Field Service Management class to manage the work of employees with a traveling nature of work. Sberbank announced this on February 10, 2021.

A field engineer is one of the most important assets of any large service company. The developed platform allows you to distribute tasks and remotely track the progress of their implementation, optimizes time costs, logistics and, accordingly, transportation costs of the company. SPRINT includes a single digital engineer workstation, an intelligent designer for flexible configuration of process charts, as well as a situation center for the dispatch service.

The mobile platform has proven its effectiveness at the work of 6,000 SberService traveling engineers distributed throughout Russia. Immediately after launch, the time to change the contract conditions and connect a new client to the mobile platform was reduced from several weeks to several minutes. SPRINT allows you to track the execution of service calls from the moment of appointment to closure, as well as form electronic acts, use the warehouse and map both online and in the absence of the Internet. Service managers constantly train the platform in compliance with changes using their own intelligent designer of works and actions of the engineer.

In addition to working tools, the system implements the functionality of internal communications, with the help of which an employee can receive news and technical instructions, take surveys, get acquainted with internal regulatory documents. A motivational program is also integrated to assess how effectively the engineer works.

All employee data is collected in a single repository and can be transferred to the customer in the form of a report. In addition, the information is used to analyze the effectiveness of engineers in the corporate reporting system and is reflected in convenient cartographic representations for the dispatch center. Using geolocation data, the platform monitors employee movements, which allows you to more efficiently assign an engineer to the next request and calculate the amount of compensation for transportation costs.

The profit of the company directly depends on the effectiveness of the work of engineers: how quickly and efficiently they perform their work, how many applications for shift they perform. On the scale of SberService, where engineers daily carry out tens of thousands of trips throughout Russia, their own mobile platform is an urgent need. Engineers are almost not in the office, they are constantly on the road, so it is necessary to timely transfer tasks to them, build the right routes, which is especially difficult in conditions of weak or absent Internet in Russian regions, - commented Alexander Zinoviev, head of the center for the development of digital products of the company.