ALP ITSM reduced Telfin telephony costs by 30%

2022: Connection to telephone exchange "Telfin. Office"

April 19, 2022 Russian telecom-provider Telfin"" reported that it ensured an operational transition to a single digital telecom infrastructure of the outsourcing company. ALP ITSM The connection Telephone exchange "Telfin. Office" and complex of telecom services allowed ALP ITSM to increase the response speed of managers by 15% (up to 30 seconds) and reduce costs by communication 30%.

ALP ITSM provides IT outsourcing, IT infrastructure audit and comprehensive digital consulting services for large and medium-sized businesses. The company's partner network serves more than 700 cities in Russia and the CIS as of April 2022 . ALP ITSM technical support receives more than 300 calls from customers and employees every day. The quality of telephony with the tracking of the chain of calls and scenarios is of great importance not only for technical specialists, but also for the company's sales department.

ALP ITSM supports IT Infrastructure both customers in Russia countries CIS and Western. Europe The implementation task IP telephony was complicated by the fact that some of the company's employees work, but remotely also need constant access to all telephony services. In its decision, Telfin combined into a single space - IP telephony and additional functionality for comfortable remote access of all participants in the ALP ITSM business.

The transition of ALP ITSM to cloud IP telephony was implemented in two months. In addition to basic telephony, the company offered a number of additional services, such as integration with amoCRM, call monitoring and quality assessment of telephone service, expanded storage and international numbers of Kazakhstan, Ukraine, Georgia, Belarus. This has enabled you to build a comprehensive IT customer service solution. At the next stage, Telfin specialists conducted a number of consultations and helped to set up complex multilevel call routing, individual scenarios, including smart forwarding - all this allowed ALP ITSM to improve the quality of service for customers, accelerate the response time to calls and, in general, build more targeted communications with customers.

Telfin specialists shared their expertise and took on most of the technical issues when connecting. The company not only provided the product, but also high-quality demonstration and training on use. As of April 2022, we consider Telfin as a reliable partner, whose solutions are not only used by ourselves, but also offered to our customers, because they are confident in their quality and convenience. Having experience working closely with Telfin specialists and having our own competencies, we are ready to provide customers with a really special IT service, "commented Roman Bezruchenok, head of sales at ALP ITSM.

We always try to choose the most convenient services for customers that optimally meet their needs. In the solution for ALP ITSM, we implemented a single digital telecom infrastructure, which allows the company to more efficiently solve business problems, thanks to the easy and quick configuration of individual communications with its customers. Often our customers become partners, "commented Ivan Pavlov, head of Telfin projects.