Moskvich Plant automated corporate IT service using SimpleOne ITSM system

2023: Implementation of the SimpleOne ITSM system

The Moskvich Moscow Automobile Plant has automated IT services for the company's internal and external customers using the SimpleOne ITSM system. As of September 2023, the system is used by almost 2 thousand employees of the Moskvich plant and representatives of official dealers. This was announced on September 21, 2023 by SimpleOne.

Previously, the IT company used the foreign ITSM vendor's system ServiceNow together with foreign colleagues from "" to manage services. Renault After the French the company left, the Russian market system was unavailable to Moskvich.

Thus, the company faced the need to implement another ITSM system as soon as possible in order to resume receiving service calls from employees and dealers of the company. Based on the analysis the Russian of development solutions, preference was given to the SimpleOne ITSM system, which met the key customer requirements:

• availability of a ready-made "boxed" solution to quickly put the system into operation;
• flexible customization of the system;
• the ability to repeat the logic and interface of the legacy system.

SimpleOne solutions can be quickly deployed in our cloud, and the very next day you start accepting requests within the framework of pre-configured "box" processes. At the same time, the platform toolkit allows you to automate business processes as their maturity increases and additional requirements arise. SimpleOne is originally developed as a system for life, capable of withstanding millions of loads and becoming the foundation for the company's digital transformation, told Sergey Chukanov, CEO of SimpleOne.

The process from receiving the instance to putting the system into operation took 2 weeks. Further, the client independently customized and supplemented the system with updated functionality in parallel with how users already worked in it. The ITSM system of the Moskvich plant includes:

• Portal for internal users, which consists of a knowledge base, a service catalog, sections for standard calls, calls to the legal department, incidents and information systems;
• Portal for dealers with sections for creating cases and incidents, knowledge base, service catalog, where dealers can create an account for themselves, request access, assign roles to certain systems, etc.;
• Agent interface tools for change management, case handling, incidents, and service requests.

We like that we can do pretty much whatever we want in the system. We were looking for a solution that could not only preserve as much as possible, but also improve our user experience, and we found it. For the entire period of operation of SimpleOne, we have not received a single negative feedback from users. The system is made as comfortable and understandable as possible, noted Artem Lemeshev, head of the information systems operation service of the Moskvich plant.

Thanks to the optimal combination of development tools no-, low- and pro-code, the Moskvich plant plans to continue to independently develop the SimpleOne system.