Reeve Ghosh reduced the cost of supporting the e-commerce platform with migration to SAP Commerce Cloud

2021: SAP Commerce Cloud Implementation

On July 5, 2021, Novardis announced that it had helped RIV GOSH switch to the cloud version of the SAP Commerce Cloud e-commerce solution. Before migrating to the cloud, the SAP information on-premise system in RIV GOSH was updated.

On the SAP Commerce Cloud platform, offline and online stores "RIV GOSH" are combined, an omnichannel loyalty program and the ability to pick up from any store in the network are implemented. Online payments, the ability to record for events and services in the beauty salons "RIV GHOSH" are connected, as well as integration with marketplaces.

After the migration to the cloud system, the pages of the online store were redesigned, and the application for customers was updated, where in the personal account the buyer can work with all his orders, subscriptions and lists of selected products. The improved functionality of the RIV GOSH system increased the level of service and service received by customers, which generally increased the loyalty of customers to the brand.

As a result of the transition to the SAP Commerce Cloud platform, we have a system with standardized upgrade processes, increasing its performance at times of peak loads. In addition, cloud subscription allowed us to reduce the cost of supporting our own infrastructure, not to think where to take staff to maintain it, allowing us to focus on developing additional functionality for the convenience of customers and further development of the company's business, "commented Alexander Khokhlov, IT Director of RIV GOSH.

For us, this platform is an opportunity for the functional development of the online store, which will seriously enrich the customer experience and create a competitive product. Thanks to the microservice architecture, we will be able to quickly respond to trends in the development of e-commerce products, "said Natalya Kezikova, director of the RIV GHOSH online store.

Many companies finally appreciated the convenience of clouds in, pandemic transferring all employees to. remote operation Cloud Services allow you to quickly launch projects, not incur costs for, IT Infrastructure investing in scaling your business. Even if you already use the on-premise solution, you can switch to the cloud infrastructure quickly and without serious improvements and long-term settings. The example "RIV GHOSH proved this well. I am sure that with the development of cloud systems, the company will be able to further increase business volumes and strengthen its position, "said the Alexander Metechko managing director of SAP CIS customer relations and fast-growing companies.

The SAP Commerce Cloud solution is a great way to bring e-commerce companies to another level. The software functions of the cloud solution from the SAP portfolio allowed RIV GOSH to realize a large-scale online store with attractive opportunities for customers, including loyalty programs. The project was completed in 6 months thanks to the coordinated work of the joint project team and is another stage of cooperation between RIV GOSH and NOVARDIS, "said Alexander Niznik NOVARDIS General Director.