Russian Post is introducing the corporate analytical system of the Russian vendor Nota

2024: Implementation of the Corporate Analytical System

Russian software vendor Nota (Holding) T1 has become a supplier IT of a solution for analyzing user behavior and customer service quality for JSC "." Russian Post The solution will be scaled to the country throughout and installed on more than 100,000 workspaces. This was Russian Post announced on February 1, 2024.

Created on the basis of the multi-component Sphere Platform, the system combines the functionality of several popular corporate tools: Sphere. Process Intelligence, Sphere. User Activity Analysis, Sphere. Time & Attendance and Area. Workstation monitoring.

The combination of various modules of the system is able to identify real scenarios for the passage of business processes, perform their detailed analysis, develop methods of operational optimization, as well as increase the efficiency of employees and utilization of equipment. The Process Mining solution will allow you to detect suboptimal routes on a system basis and, as a result, reduce the actual delivery time for parcels. The use of the Sphere Platform in the tasks of improving operational efficiency and production processes makes it possible to improve the quality of services for end consumers.

With the help of a solution from our trusted digital transformation partner, the Russian NOTA software vendor, we plan to first of all take care of the users of the Mail services, but at the same time do not forget about organizing comfortable and effective internal processes for our employees. We expect that the identification of points that lengthen and complicate the process of interaction with the client, as well as the optimization of logistics routes will help us improve the quality of the services provided, "said Dmitry Chudinov, Deputy General Director of Russian Post.

We have included the Process Mining and Process Discovery modules in the Sphere Platform, as we consider them one of the main elements of the IT landscape of a large corporation. It is in large distributed companies that, it would seem, a small - by a matter of percent - increase in efficiency leads to impressive results. This expansion of the set of IT tools allows the business to optimize operational processes and save resources, - said Kirill Bulgakov, Managing Director of the Russian vendor NOTA (Holding T1).