The neuronet will help citizens during the work with the Our St. Petersburg portal

Information technologies in St. Petersburg

• Information technologies in St. Petersburg
• Infrastructure of Bezopasny gorod agrarian and industrial Complex of St. Petersburg

2020: Updating of a public public part of the portal

On May 18, 2020 it became known that upgraded version of the Our St. Petersburg portal created by the Committee on IT and Communication of St. Petersburg is brought into commercial operation. Within the project executed together with the St. Petersburg information and analytical center a public public part of the portal was updated and also the principle of submission of messages is completely changed – now for determination of their subject the neuronet is used.

As it was reported, simplification and acceleration of process of preparation of messages about problems became the key purpose of updating of the portal. In upgraded version of the portal the principle of submission of messages from citizens is changed: it is enough to user to come into the interface and just to describe a key part of the problem – a neuronet in the background will independently define compliance to the qualifier or will pick up up to three options of possible subjects of the message. After that the user will need only to select the most suitable alternative. In general about 200 subjects are presented in the qualifier of the portal.

For all lifetime of the portal, the qualifier of categories of messages extended constantly and adjusted, first of all, on requests of citizens. The qualifier forms on the basis of three-level creation (object / category / reason), including information about controllers and coordinators, responsible for consideration, at once. This opportunity allows to reduce terms and to minimize possible changes of routes at working off of the message. On the other hand, inhabitants always had to look for the reason which should be specified at submission of the message for the detected problem, and often there were questions for almost similar reasons for different objects. We always looked for options of simplification and optimization of submission of the message. In particular, so-called tags or a key word for search of categories were implemented earlier, looked towards machine learning. The saved-up base of messages and experience of a resource allowed to take before Committee the initiative of implementation on the portal of the updated technologies in the form of elements of artificial intelligence. For May, 2020 it is possible to claim that the results received from the implemented changes will allow to draw conclusions and offers for further development of the portal. In particular, in the next plans – change of submission of messages in mobile applications and improvement of their usability. noted Elena Bessonova, the project manager in SPb SUE SPb IAC

Having in detail analyzed behavior of users, we detected the interesting fact: people often specified incorrect subject of the message. When such message got on moderation, it either was rejected, or was adjusted by the moderator manually. Thus, defects led both users, and employees who are engaged in ensuring work of the website to negative reaction and excess efforts. We carried out the large volume of analytical work, including obucheniyeneyronny networks and their testing. As a result we could reduce time of submission of messages and lower number of errors: now more than in 90% of cases a system correctly classifies a problem by description. It allowed to lower also significantly load of the employees working with it. told Alexander Feinstein, the product manager of Netrika company

In addition, the design and structure of the portal, sections of its homepage were updated. Also it was upgraded undressed House in which information first of all on apartment houses of St. Petersburg gathers, and the data visualization method taking into account indicators of attendance of sections and pages of the website is changed. As a result access for users to information became simpler and convenient.

2018: Uniform portal of citizens' appeals

In St. Petersburg the Uniform portal of citizens' appeals (letters.gov.spb.ru) is put into operation. In the electronic receiving Administration of Saint Petersburg the citizens can leave appeals to authorities concerning infrastructure development, construction of social objects, solutions of transport, housing and other problems, reported on June 25, 2018 in the Netrika company which developed the portal by request of the Committee on IT and Communication of St. Petersburg.

During trial operation from the middle of March, 2018 on the portal more than 36 thousand addresses connected with the solution of social and infrastructure problems arrived.

Uniform portal of citizens' appeals. Homepage.

Residents can leave addresses as without registration, and having registered on the portal. For the registered users the personal account in which Petersburgers have an opportunity to keep track of the status and the history of the addresses and also to configure notifications is provided.

The electronic receiving Administration of Saint Petersburg can send addresses not only physical, but also legal entities. The uniform form of acceptance of appeals to all executive bodies of the government in St. Petersburg was for this purpose created. From the portal the users can also pass to the line "There Is No Corruption!" and to the Our St. Petersburg portal. The uniform portal of citizens' appeals is adapted for work from mobile devices, the version is also available to users to physically disabled people.

Establishing digital interaction between citizens and the state — one of key tasks in creation of infrastructure of "smart" St. Petersburg. The portal gives an opportunity to organize complete involvement of residents of the Northern Capital in development of the urban environment. To draw attention of Petersburgers and to increase audience of an electronic reception, the widget of the Uniform portal of citizens' appeals which executive authorities can set on the official sites is also developed — the project manager Anastasia Gaydukova told.

As of June 25 all executive bodies of the government of St. Petersburg are connected to the portal. It is planned that in the nearest future users will be able to become authorized in the Uniform portal of citizens' appeals, using an account in the Unified identification and authentication system (Unified identification and authentication system).

On August 6, 2018 it became known that the Our St. Petersburg portal accepted the million message.

In four years of work of the portal more than 920 thousand problems of citizens in the field of housing and public utilities are solved. "Our St. Petersburg" accepts messages by 190 types of problems. Through it more than 2500 messages a day move, more than one thousand organizations are engaged in work on messages of citizens. More than 93 thousand users are registered on the portal. The Our St. Petersburg portal is created with the assistance of Netrika company.

Illegal placement of information and advertizing structures (about 70 thousand messages), questions of maintenance of apartment houses and central heating (about 50 thousand messages) became the most demanded categories of messages on the portal.

Authorities receive messages about problems, on a centralized basis process data, appoint executives in charge, carry out necessary works proceeding from these requests, monitor their course and prepare the reporting on the basis of up-to-date data. Management companies can also receive using the portal messages about problems on the objects and solve them most quickly.

On average, time of creation of one message by the user is 10 minutes. Using mobile application the citizens can announce a problem from the smartphone on the way home or for work. All messages undergo testing by moderators: each of them processes more than 200 messages a day.

"The our St. Petersburg portal allows citizens to interact with the public authorities managing and the servicing companies directly. The city authorities receive the effective tool for operational problem solving of inhabitants in the field of housing and public utilities, thereby raising the trust level and satisfactions of citizens. Alexander Feinstein, project manager of Netrika company

2013: Our St. Petersburg portal

Goals and Objectives

The portal provides operational and effective interaction between residents of St. Petersburg and representatives of authorities and subordinated public institutions and also employees of managing directors and the servicing companies for problem solving in the field of housing and public utilities, improvement, health care, education, social protection, etc.

• Effective interaction of inhabitants of the region and staff of bodies of the power, public institutions, management companies
• Transparency of activity of executive authorities (OGV) of the region
• Operational problem solving of inhabitants of the region
• Involvement of inhabitants in management of the region
• Informing inhabitants of the region on activity of OGV
• Updating of data on problems of service of the population
• Increase in level of satisfaction of inhabitants of the region with work of OGV
• Implementation of the principles of the Open government and Electronic democracy

Results

Uniform city reception of messages about city problems. Open dialog of inhabitants with city administration, the state and servicing organizations. Control of complaint handling, terms of their consideration and quality of execution of works. The single database about the objects of municipal economy servicing and management companies.

"Personal accounts" of inhabitants with a possibility of viewing the submitted messages and answers to them. "Personal accounts" of contractors, the control and coordinating bodies. Formation of statistical and analytical reporting by different criteria.

Mobile applications for iOS and Android.