Trends of the Russian market of IT services

Main article: Trends of IT market of Russia

2020

In 2020 the main trends of the Russian market of IT services cardinally changed. The universal lokdauna caused by a coronavirus pandemic did not leave to the companies of the choice - transition to remote work for many organizations became the only exit from current situation. All this created also key trends of year for the sphere of IT services - the organization of remote jobs and their security, increase in demand for cloud services. Nevertheless trends of the last years also did not get to anywhere - in the current conditions they are still relevant.

Organization of remote work

One of key trends of 2020 in the field of IT services is the organization of remote access. Painless transition to an udalenka without labor productivity decline - the main and universal task of this year.

Everything began as a compulsory measure, but by this moment it became clear that such format of work precisely will remain with us and after lifting of restrictions. We, for example, noticed that meetings in a format of video conference take place more ordered, than internal meetings in meeting rooms. As a result – territorial borders between offices were erased. People on the project in the specific city can be looked for through the whole country. From the point of view of some employers, it has also the negative effects – specialists in regional offices began to be bought up for cooperation on an udalenka with the salaries comparable with the market of the largest cities, - Dmitry Potapov, the senior partner of League of Digital Economy explains.

Together with the organization of an udalenka also problems of control of jobs appeared.

Many employees were forced to change for the home computers to which corporate politicians at whom members of families of employees can sit (including, immoderately curious children) do not extend – and it means that all suddenly began to use some version of the concept of BYOD turned inside out. Respectively, everything that was offered earlier for own devices of users (safe "sandboxes", control systems of actions of personnel and so forth) became very relevant, - Nikolay Domukhovsky, the deputy CEO of UTsSB for scientific and technical work tells.

According to Georgy Megrelishvili, the chief executive of Sbklaud company, large business was in the VDI solutions allowing to organize digital jobs and to provide to employees access to necessary applications and data from any point actively interested. In 2020 the company implemented several pilot projects on implementation of own solution RUSTEK.VDI in the large companies from such industries as power and research activity.

Increase in demand for cloud services

One of the main trends of 2020, along with "udalenka", is increase in demand for cloud solutions. Now any their kinds — public, private, hybrid — become very demanded.

Cloud services show the last several years the stable growth which rates do not fall lower than 20 - 30% a year, Igor Nikulin, the deputy CEO for business development, the director of the department of sales and management of projects, Croc IT company tells. Due to the pandemic the demand of cloud services increased even stronger and it is not surprising – clouds allowed higher education institutions to transfer all educational process to online, to business – urgently to connect production capacities, to use reliable cybersecurity services and even to attract cloud call centers to manage to process online orders.

Dmitry Kochanov, the director of the department of IT outsourcing of Corus Consulting, adds that if in 2019 demand for infrastructure projects of on-premises exceeded cloud services several times, then because of a pandemic of a proportion changed. According to him, the cloud became more popular, and the project portfolio of the company in 2020 confirms this dynamics.

Speed of distribution of cloud computing really impresses, - Sergey Sherstobitov, the CEO of Angara group says. - Clouds become base for providing various services. Practically all services which before the company built on-premise, today quicker and more simply to receive from a cloud, without changing anything in the infrastructure. And it is a noticeable trend: the companies do not invest actively in the infrastructure and use service which allows to interact quickly and dynamically with the market.

The head of the analytical department of SearchInform Alexey Parfentyev notices that suppliers of cloud services were the winner (for example, platforms for VKS, online meetings, cloud storage or document flow). At the same time in connection with mass character and urgency of transfer infrastructure in a remote format many customers were forced to take measures, without approving them with the law.

I know many cases when the companies were forced to act this way, trying to save operability of business process. For example, selecting service for carrying out online negotiations, someone was forced to give preference to foreign service and to close eyes to the fact that use of this platform can potentially violate requirements of FZ-152, - Alexey Parfentyev explains.

The increased relevance of means of cybersecurity

The trend on information security is the investigation and the inverted concept of BYOD, and "forced" migration in public clouds, and the most considerable destruction of a concept of the protected perimeter which was endured ever by the organization.

After a number of scandals with connection of strangers to the closed conferences of the different enterprises and even public authorities, understanding that in new reality it is worth thinking seriously of questions cybersecurity, came to the vast majority "udalenshchik necessarily", - Nikolay Domukhovsky says.

In total for half a year information circuit of the organizations became absolutely indistinct as the considerable number of employees passed to work from home devices, Sergey Sherstobitov, the CEO of Angara group explains. It entailed absolutely other level of risks and security requirements of digital resources. Therefore the cybersecurity endures a serious wave of interest.

We see nearly multiple increase in amount of requests for services in the field of cybersecurity, especially on outsourcing. This trend clearly is traced on our experience: today demand became specific and motivated, the number of the projects implemented by us, including on a result of competitive procedures, grew at least twice, - Sergey Sherstobitov says.

In the conditions of mass remote work security of confidential data increases, the number of cyber attacks grows. With respect thereto the companies actively ask questions of secure remote access and reduction of failures/failures in work, Sergey Solovyov, the director of the company of ICL Services notes.

In a pandemic the relevance of means which allow to minimize the risks connected with cracking of the unprotected personal devices and gaining access to corporate data increased.

For the organization of the protected remote access and check of devices of users products of the classes NGFW/VPN and MFA are used. Besides, now many companies implement control facilities of activity of users and protection against leaks of confidential information – UAM and DLP. Demand for them, on average, grew by 15-20%, - Igor Nikulin from Croc tells.

Remote work changed IT perimeter of customers. However, as Alexey Parfentyev explains, state standard specifications, standards, orders on cybersecurity created a few years ago do not consider it.

Now the question became relevant more than ever. Changes begin, but carry rather point, but not system character, - he adds.

Universal digitalization

Anywhere also the main trend of the last years – digitalization of economy at all levels and in all industries did not get to. At the same time the directions which in new reality have higher priority were designated.

All this that is connected with transfer of interaction of the state with citizens, the companies with clients from the real world in a digital form. Those technologies which allows to replace personal visits, internal interaction with process in remote channels are most demanded now, - Georgy Kravchenko, the CEO of BSS company explains.

Victoria Bukhar, the commercial director of LANIT-Integration company (Lanit enters into group), notes that the companies are occupied not only development of the existing information systems now, but also are interested in implementation new, shedding light on "gray" zones of business.

It is difficult to foretell what can be next crises, but presence of "the digital double" key processes will become perfect precisely a question of survival for business in the future, - she explains.

Need for intelligent solutions

Active development will be gained by services for automation of routine processes and decision making system based on artificial intelligence, Oleg Kot, the First Deputy CEO of SMART technologies is sure. He notes that the person is the weakest link of any management system and the pandemic once again showed it.

Already today in many banks the preliminary analysis of credit requests carries out artificial intelligence. And when preserving present rates of development, he will solve even more difficult complex tasks requiring multiple factor analysis of large volumes of data, - Vyacheslav Logushev, the area director of the IT service and outsourcing of the company adds X-Com.

Along with more and more broad application of opportunities of artificial intelligence, predictive analytics, machine learning, Internet of Things with creation of the whole ecosystem of digital services around them, demand and for the specialists able to solve effectively such problems will grow.

Machine learning together with Big Data became intellectual base of many products and projects. We see confirmation of it also in our data domain (cybersecurity) where great interest to the analytical systems and requests for automation of the transactions SOC is observed, - the CEO of Angara group Sergey Sherstobitov explains.

Formation of IT platforms

The trend of formation of digital examination in customers proceeded. At the same time the large companies actively develop own IT services and platforms.

The most ambitious want to press traditional IT suppliers, offering the IT products and examination to other companies from the sector. Paraphrasing the known proverb about the soldier and the general, one may say, that that client who does not dream to become the digital platform is bad, - Dmitry Potapov, the senior partner of League of Digital Economy says.

Microservice approach

The companies and the organizations within programs of digitalization of the activity even more often solve not classical problems of process automation which in the majority turned earlier into projects on maintaining registers, workflow automation and implementation of ERP, and try to receive fast result due to local automation.

Such microservice approach requires a certain level of a digital maturity and support of composite business solutions when the common information space consisting of a large number of the elements or separate applications connected among themselves within end-to-end business processes is created. In other words, such platform should support the closed information environment in which business processes function is connected, - Dmitry Bibichev, the director of the department of system integration of FORS Group (FORS Group) company explains.

Keen interest in open source

Big customers leave from software solutions of foreign vendors for benefit of open source, Oleg Kot from SMART technologies notices.

We, in particular, having noticed an avalanche trend of requests for such services, even created in Vladimir the branch specializing on migration, support and development on a wide stack of open source of solutions, - he tells.

The senior partner of "League of Digital Economy" Dmitry Potapov also notes growth of interest of clients in Open Source. At the same time he adds that judging by salary expectations of candidates, experts in design thinking and Java developers are demanded more now, than such dear specialists as SAP consultants and Oracle.

Insourcing development

The large companies try the increasing part of the tasks to implement with attraction of own IT resources. Thus, the trend created earlier on insourcing development proceeds.

As well as in previous years, often it is dictated not by cost efficiency, but the need for preserving and development of internal applied examination of the companies, - Dmitry Bibichev, the director of the department of system integration of Fors-Centre razrabotki (FORS Group) company explains.

2019

Demand for innovations

In the Russian market of IT services demand for the innovative technologies multiply grows. Thanks to them the companies increase business performance and rebuild customer interaction and the employees.

The high demand on such technology concepts and solutions as Internet of Things, artificial intelligence, machine learning, robotization, Big data, Business intelligence is observed, - Yulia Ilyyushenkova, the director of business development of a1qa notes.

For example, the last several years a subject of use of AI in business are actively discussed both in IT community, and in the entrepreneurial environment, and in media. Examples of successful implementation of solutions AI in different areas affected desire of business in large quantities to apply similar developments, increasing efficiency and an economic benefit.

It is impossible to tell that other products are not demanded, however the trend on use of the "smart" software platforms and solutions focused on all layers of business from large to small is obvious, - Dmitry Parshin, the director of development center of Artezio company says (enters into the Lanit group).

Andrey Geshel, the director of the Service Center of Jet Infosystems company, notes that if earlier machines replaced only monotonous work, then today thanks to artificial intelligence more complex problems are solved. So in many banks the preliminary analysis on issuance of credits is carried out by artificial intelligence, but not the operator.

The problem of use of Big Data is also still relevant. The unsystematic character of their collecting and inefficient use of the aggregated information require development of new approach to solution from IT specialists.

Digitalization

The state course towards digitalization remains one of the main trends still. The national program "Digital Economy" provides implementation of complex digital transformation of all spheres of life, including creation of the corresponding infrastructure, implementation of front lines the practician in the key industries and a state administration.

It, of course, is a good incentive for development of the industry in general and IT services, in particular. The IT companies should provide technology base for desirable breakthrough forward, create and offer the market essentially new services, especially in the field of Internet of Things, artificial intelligence, Big Data, network technologies, - Stepan Tomlyanovich, the CEO of FORS Group (FORS Group) company considers.

At the same time, according to Georgy Megrelishvili, the director of the department of development of service and outsourcing of Servionica (AiTeco Group) company, difficult and large-scale projects, even in the presence of own strong IT departments of the customer, require attraction of additional competences and resources.

Here - growth zone for the regional IT companies which can work in partnership with the large IT outsourcer - for example, provider of services of DPC or cloud services. On such model the partner network of Sbklaud company develops, - he notes.

According to Igor Pototsky, the CEO of "Lanit — Bee Pi Em" company (enters into the Lanit group) the vector on digitalization and acceleration of implementation of innovations continues to dominate in the Russian economy. However, according to him, this trend still only gains steam.

It is a global trend, the countries develop appropriate programs and strategy worldwide. Russia aims to take the worthy place in the rating of digitalization, - he says.

According to Alla Prokhorova, the CEO of kompanii «aplana Softver (Aplana Group), the impact of digitalization is most notable in two dynamically developing segments – customization/implementation of ready software and custom software development.

In the first segment leaders of the corporate software - 1C and SAP and their extensive partner ecosystem rather successfully work. And here the sector of custom development, because of deficit of the IT personnel, does not cope with a large number of requests of the market. Now the high demand on these services is observed almost everywhere – and in the environment of the large and average organizations, the SMB sector, the companies of "new economy", startups, - Alla Prokhorova tells.

Insourcing

In the largest Russian companies insourcing, internal development teams and uniform service centers in the field of IT develop.

For example, retailers develop own competences in the field of development and deployment of IT solutions. Large players of this market aim to become the IT companies not only implementing goods, but also creating the full-fledged services developed using the innovative technologies. Thanks to it IT solutions in retail gradually become more intellectual and completely adapted for specific wishes of the consumer, - Igor Pototsky, the CEO of "Lanit — Bee Pi Em" company tells (enters into the Lanit group).

Elena Zakharova, the area director of Digital2Go of BSS company, also notices aspiration of customers to internal development.

We observe structural changes in customer orders. The main trend it is possible to call aspiration and active steps of banks and companies in the field of development of own development, - she says.

Together with it, customers have an understanding of impossibility of information technology development without involvement of the partners having experience and unique examination in IT.

We fix increase in demand for our services. It is not accidental — to the customer important to receive not just hands, and unique examination, long-term experience and an effective command. These conditions are necessary for project implementation already now. Years to develop these competences based on an insors will be required, - the CEO "Lanit – Bee Pi Em" adds.

Liquidation of borders between IT and business

The border between IT and business in enterprise-IT was finally erased. The customer expects from the contractor not just operability of the equipment or software, and operability of all business function, whether it be issuance of credits in bank or purchases in online store.

We left long ago from a paradigm at which everything that is conditional above databases and the application software, does not enter an area of responsibility of IT. Today work of business function entirely is our responsibility as outsourcer, and it is guaranteed to strict SLA. It is absolutely other level of understanding of business and the relations with the customer, - Andrey Geshel, the director of the Service Center of Jet Infosystems company notes.

Acceleration of IT developments

One more trend is connected with significant increase of requirements to efficiency of IT projects, to sharp fall forward and qualities of IT development. Product output term to the client already often is not 12 months, but significantly shorter period. It is possible to achieve it only using the acquired solutions and modern technology platforms.

As a result, it leads to inevitable leaving from the market of the companies with low efficiency. Among the companies which actually stopped existence there are also some large players with long-term history that, of course, strongly changes the market and its structure. Now it is possible to observe, in particular, increase in activity of the companies solving separate niche problems of automation by specialized solutions, - Konstantin Kolotov, the commercial director of Consist Business Group tells.

In development process of IT systems the flexibility, speed and quality are important. These advantages are reached including thanks to flexible methods of development, in particular Agile, the practician of DevOps and also to implementation of continuous testing (continuous testing) which is aimed at quality assurance in the conditions of the increased speeds.

In the field of testing the need for acceleration of an entry of products into the market with preserving of the high level of quality of software is defining. It involves implementation the practician of continuous testing and deep integration of QA into DevOps, - Yulia Ilyyushenkova, the director of business development of a1qa says.

Active import substitution

In IT market there were already companies which can compete with foreign vendors. Legislative initiatives in the field of import substitution also give a certain incentive to business development of the Russian developers therefore the market landscape gradually changes towards growth of the offer of competitive domestic solutions.

According to Konstantin Kolotov, the commercial director of Consist Business Group, the actual import substitution led to growth of number and cost of projects of replacement of traditional software products with modern Russian platforms. If earlier it were generally strategy and road maps, then active processes of substitution began now.

Georgy Megrelishvili, the director of the department of development of service and outsourcing of Servionica company, adds that the trend of import substitution became an incentive for development of already known developments and emergence new.

Own IT services of the customer can use competences of the outsourcers who already have experience with such solutions and jointly to support them, - he notes.

Request for integration of systems

The Parus corporation calls the main trend of the market of IT services requests for integration of systems.

Business processes of the Russian enterprises actively extend out of limits of ERP systems, developing in the direction of IoT and the industry 4.0. Not the first year we provide integration of Parus and different mobile devices, the equipment used in warehouse and production processes (the automated cabinets of the tool, device of marking, an access control system). Within the project it is possible to organize interaction of information systems and devices of this sort. However this trend logically flows from the sphere of IT services in a software development sphere, requiring universal integration technology, the bus for data exchange with smart devices, - Alexey Kazarezov, the deputy CEO of Parus corporation tells.

Multiovercast

One more trend about which experts speak is connected with transition from private clouds to multiovercast. So far in the general structure of the Russian market of cloud services the most significant share is the share of SaaS, and such situation will remain still some time. At the same time the segment of infrastructure cloud services (IaaS) most quicker grows. The second place on growth rates is taken by a segment of infrastructure services of applications or "the platform in the form of services" (PaaS). And, if IaaS already for a long time firmly were included into IT landscapes of the enterprises, then for PaaS still ahead.

To us sees that in this segment the main reserves of growth of the market of cloud services are put. And specialized platforms which will be used for development and testing of new products and also for fast deployment of the new systems will become the main drivers of such growth, - Stepan Tomlyanovich, the CEO of Swagger — Development Center company notes.

According to him, it is necessary still the long period of coexistence of different types of cloud solutions and traditional infrastructures on platforms of the customer. However in the near future hybrid configurations will meet even more often as more convenient and economic method of use of cloud computing.

Creation of own replicated solutions by integrators

At implementation of simple solutions or simple delivery rectification of routes – the vendor-distributor-contractor-client is observed. Distributors begin to execute a role unusual for them, coming for direct contact with the customer on delivery, and producers significantly strengthen the divisions of Professional Services and are also ready to contact customers directly, without attracting integrators. In the market even more often it is possible to observe the competition between the producer and their partner.

In the circumstances system integrators actively create own replicated products based on multivendor solutions and own development that allows them to avoid the competition to producers and it is essential to increase marginality, - tell in NVision Group.

Growth of the competition in the industries to the high level of development of IT

According to Georgy Megrelishvili, with the high level of development of IT it is already impossible to be ahead of competitors in the industries, having implemented more modern or productive IT solution. Therefore all is as much as possible reduced non-core, and additional resources are attracted for the tasks demanding from the outsourcer not only high professionalism, but also own reliable IT infrastructure.

This field for the competition of large, experienced IT outsourcers whose also Servionika is among, - he says.

2017

Among the main trends of the market – processes of digital transformation, growth of a segment of cloud services and demand for implementation services or development of the solutions substituting western. At the same time domestic experts, speaking about market trends, mention crisis of traditional "horizontal" system integration.

Digital transformation of the market of IT services

Main growth driver of the Russian market of IT services for the next five years will become digital transformation which already has a noticeable impact both on private, and on the state organizations, Valery Sokolyuk, the technical director of Asteros is sure.

Development of "the smart cities", implementation of the state information systems, tools of predictive analytics and mobile applications, personalisation of services — all this will advance also the market of IT services, - he says.

According to Stepan Tomlyanovich, the CEO of Fors-Centre razrabotki (FORS Group) company, digitalization of economy demands from customers of high-quality upgrade of the IT architecture, use of new channels and methods of communication with the consumer. And it opens new points of growth for IT service providers, integrators and developers, he considers.

Boris Bobrovnikov, the CEO Croc, adds that in the middle of 2017 digitalization was one of the discussed trends. And now in general all companies already understood that, without having jumped in a didzhitalization, it is possible from the market and to take off. According to him, these companies have certain "race research and development" – made by own efforts, to the IT companies, to startups, to students, at tenders, on hackathons. Also the backlog is already visible to projects of the next year.

In response to a market request Croc started "the digital generator". It is agile-team of experts (from on studying of data %28data scientist%29 data-scientists, engineers and architects to marketing specialists) which together with customers counts and starts new digital services. It so far design, Research and Development as I called, and many other things, but that clear already now – digital processes will be able to fly up only on the infrastructure debugged under them. Any business will not begin to use the hanging-up process. And there is a wide pool of solutions: from especially technology (creation of hybrid computing infrastructures) before complete digitalization, - the CEO tells Croc.

Alexander Semyonov, the president of Corus Consulting Group also tells about transformation of the market.

First, IT are built in the main production process of customer company – whether it be sales of goods, logistics services or direct production of some products. Besides, the future – for those IT suppliers who will be able to provide IT services on transactional model, creating services for customers. And services should be constructed on open standards, maintain ample opportunities on scalability and support work with unstructured data. The big future also at those IT companies which will learn to combine similar services and to offer them to clients, - he notes.

Konstantin Umansky, the director of Ventra IT Solutions, notes that the market of IT services is transformed, becomes more mobile and flexible.

System integrators which for years provided service to large corporations lose positions as cannot quickly adapt to requirements of the market. And they changed: now to customers the satisfaction of expectations of end consumers, than SLA (reaction speed, solution speed) is more important. NPS and CSI became priority indicators. And if the segment volume of "the supporting functions" decreases, then a segment of IT which is directed to growth of number of consumers and increase arrived, strongly grows. The consequence of it is wild demand for developers. Also there is an element of truth in a joke about what it is more difficult to find the good dzhavist today, than true love, - Konstantin Umansky says.

The advancing growth of cloud services

In terms of technologies the advancing growth of public and private cloud services which, let and from low base, grow at two-digit rates is visible.

And though volume indicators of the market of cloud services are still not too considerable to dominate over "old" IT services, in the long term 3-5 years we can expect volumes, quite comparable with them, - Dmitry Vedev, the marketing director of IT Group considers.

According to Alexey Ananyin, the president of the Borlas group, the market is transformed because of distribution of cloud model. The cloud direction grew all these years, and, certainly, will continue to do it next, and with greater speed, he considers. At the same time development of the IaaS model will allow to turn a considerable part of a hardware segment into services. Noticeable growth of SaaS consumption will also give an incentive to development of traditional IT services - implementation and integration of business applications, but already in a format of cloud services.

Upon transition to cloud model due to decrease in a price threshold consumption of IT from averages should grow, small and even the microenterprises. More active will become those industries where such enterprises prevail: trade and service industry, - the president of Borlas adds.

Stepan Tomlyanovich, the CEO of Fors-Centre razrabotki (FORS Group) company, tells about fast distribution of cloud model thanks to what in the next years the flow of stable income for the leading suppliers of IT services will appear.

We think that now there comes time of monetization of the investments made by the IT companies in a segment of clouds, - he adds.

Ilya Stechkin, the marketing director of Atlex, in turn reminds that there is a variety of reasons, the cloud solutions interfering universal implementation. According to its information, 72.1% of large, 74.4% of an average and 74.6% of small business are not ready to cede control over data and software to the third parties. In particular, owners of the companies are disturbed by safety of confidential data. Among stop factors also it selects: difficulties in justification of advantages of cloud services, need of advanced training of personnel, rejection of cloud solutions by IT specialists and a financial barrier. Nevertheless, the idea to turn large capital costs into the managed operating costs attracts interest both of an enterprise, and of representatives of small and medium business.

Boris Bobrovnikov, the CEO Croc, on the contrary, is sure that in 2017 the Russian market overcame the non-return point connected by the unconditional growth of trust to clouds.

It is obvious that first of all it is reaction to need to reduce capital costs which in the existing economic conditions not many are able to afford. If to judge Croc on a cloud, then customers translate there and core-systems. Besides, customers, especially the B2C-companies, passing to "digital" model of business, dictate strict requirements to a cloud. In particular, they are not ready to wait if the website is loaded longer than 3 seconds because their consumers are not ready to wait. They want convenient mobile application because their clients can leave to the competitor at whom it is more convenient. They demand also personalized and safe service that dictates the requirements to infrastructure, and as a result, to costs for it, - Boris Bobrovnikov says.

Import substitution

Other important trend of the Russian market is a turn of demand towards implementation services or development of the solutions substituting western. Also put here not only in direct bans on purchase of foreign software for state needs, but also in pure economy – annual support of the western solutions is very expensive.

Therefore even more often it is necessary to solve problems of replacement of solutions based on the western proprietary software on solutions on Open Source platforms or products of the Russian developers. Besides in the new, only starting projects the customer who does not want to risk when replacing of already working systems is in most cases ready to consider the Russian solution as priority. In general, the market of custom development and testing of corporate program systems is very dynamic today and in business of the IT group shows height about 20%, - Dmitry Vedev tells.

Alexander Semyonov, the president of Corus Consulting Group, considers that in the long term the subject of import substitution will not be such "hot" as now, however a present situation – successful time for development and an output to the market of the Russian IT solutions as demand for them continues to grow.

Anton Varfolomeyev, the deputy CEO Digital Design, notices the problem connected with replacement of foreign software with domestic. According to him, state bodies under pressure of changes in the legislation are forced to replace more actively the usual IT infrastructure (most often it is Microsoft – operating systems, servers, the domain, mail, the portal) with analogs from the register of domestic software. However, still very few players in the market are able to work with this software qualitatively and the more so can show experience of real successful projects, he notices.

At the same time demand is displaced towards complex projects – when one company can offer the project on replacement of all information systems on a complex from domestic analogs at once and undertakes all risks on integration of elements of this complex among themselves, - he adds.

Crisis of the traditional market of system integration

Traditional large market of "horizontal" system integration, i.e. integration of the basic, not connected with key industry tasks technologies and systems, endures crisis.

Corporate equipment procurements and software all are more performed directly at vendor (it is characteristic of the largest customers). IT infrastructure, software and, respectively, services in integration, a maintenance and support, even more often "move" to DPCs of providers of "cloud" services, - Dmitry Vedev notices.

According to Anton Varfolomeyev, the gradual decline of an era of "system integrators of a wide profile", and transition of players to the strategy of differentiation is observed since the end of the 2000th years.

Problems of design and support of a core infrastructure (virtualization, mail, the domain, etc.) became almost unclaimed in the market – small and medium-sized companies move to consumption of these services from a cloud (IaaS) from the relevant service providers, and the large companies prefer selection in the infrastructure of own personal IT service provider ("Sberbank-Technologies" at Sberbank, Sibintek at Rosneft, etc.). The system integrators working at public market are forced in these conditions to select specialization from some narrow data domains where they sell not only engineering competences, but also the examination of this data domain – for example, it can be workflow automation, development of corporate mobile applications, protection against cyberthreats, etc, - he tells.

Insourcing and outsourcing

In 2016-2017 in the Russian market of IT services insourcing which at accomplishment of tasks of service is based on use of internal resources, their building and high-quality improvement saves the positions. However only the large companies, often with conservative approach to business can still afford similar model.

At the same time, as Mihail Aronson notes, the senior vice president for sales and business development of Maykor, among the federal companies which are extremely interested in a question of cost optimization was outlined an opposite trend. All of them more often come to understanding that third-party service providers are capable to render service at essentially other qualitative level in a short time to rebuild a service portfolio according to business needs. The demand of IT outsourcing is also explained by it.

Information security

One more trend is an information security and services, related – beginning from audit and finishing with full projects on protection against cyberthreats.

Here the main driver is toughening of control of these processes from the state: The federal law of 7/19/2017 No. 187-FZ which describes the basic principles of protection of objects of the critical information infrastructure (CII); and of 7/26/2017 No. 194-FZ which imposes already criminal liability (up to 5 or 8 years of imprisonment!) for violation of the principles of information security support of KII. In particular, these laws concern protection of an APCS (industrial control systems) on key state objects – power plants, the railroads, defense objects, etc, - Anton Varfolomeyev, the deputy CEO explains Digital Design.

Demand for "post-ERP"

Dmitry Vedev, the marketing director of IT Group as one more technology trend calls transfer of focusing of demand of customers for "post-ERP" of the application and service in their development and deployment. In particular, it carries the systems of process automation (VRM), a management system for digital content (ESM) to them, "smart", including robotic, applications using artificial intelligence technologies and machine learning, the solution IoT, the system of predictive analytics and so forth.

Dynamics of the services connected with post-ERP applications in IT group is highest – 25-50% of annual growth in the different directions. The need for post-ERP solutions "tightens" for itself increase in demand for a number of consulting services – for example, consulting on setting/optimization of process management. Also in 2017 we started accomplishment of the first for us the consulting project connected with a complex of problems of digital transformation of business of one of customers, - he tells.

Other trends

Konstantin Umansky, the director of Ventra IT Solutions, one more trend sees structural changes in corporations. In particular, according to him, digital-functions are even more often selected from IT departments, positions of digital-directors appear. Their duty – using IT technologies to help business to create consumer loyalty, to increase sales, to develop business.

Boris Bobrovnikov, the CEO Croc, speaks about focus on robotization of routine business processes of functional areas like Marketing-tech or HR-tech.

One of industrial leaders, the PhosAgro company, automated process of the order and issue of personnel documents for more than 10 thousand employees. For this purpose Croc made the Internet portal, a personal account of users, SMS-opoveshcheniya service and delivered information booths. This solution considerably reduced load of HR departments at head office and four manufacturing enterprises of group. And application of the open code and own developments Croc reduced its final cost, - he tells.

Yury Panchenko, the associate director of the Service center for Jet Infosystems production organization, refers updating of the outdated systems to trends.

Architecture of earlier installed applied systems become outdated, and the companies are faced the need of their cardinal updating under new requirements and rapid growth of informatization, - he says.

Andrey Kozlowski, the head of marketing of Mango Telecom, refers convergence to number of the main trends.

The services and tools working "at adjacent sections" integrate to supplement each other. Elements of some become a part of others. And next year we will see a lot more interesting integration, - he considers.

In the market of digital communications Andrey Kozlowski notices one more trend — unified communications.

It is the answer to the new, but already developed communication paradigm. People got used that the conversation can be begun in the messenger, then to call by phone and to continue "from the same place" already in social network. Businesses should learn to support such communication, - he concludes.

2016

"All as service"

The Russian market of IT services gradually passes to service model of development — XaaS ("all as service"). The economy in general surely moves in the direction of service-oriented model, and the IT it concerns first of all.

The director "A swagger – Development center" Stepan Tomlyanovich, notes that services become more, they become complicated technology, all more become virtual and, the main thing - available. The good example, according to him, is cloud services which allow the companies of any scale to get access to the first-class software products which they could not purchase earlier.

Svetlana Vronskaya from Corus Consulting Group, considers that cloud services become already regulation for all domestic companies.

A variety of the offer in the market – in all subspecies … aaS – says about the full market of clouds in Russia. The next step which is already implemented by some system integrators will be creation of own cloud platform within which the integrator not only will provide a broad spectrum of services in own or partner data center, but also to bear complete responsibility for functioning of cloud solutions at the customer, - Vronskaya says.

Optimization

Today most of customers change the approach to IT towards optimization of budgets with focus on several key projects. Quite often these projects are kept in the field of data management and analytics, increase in efficiency of use of infrastructure.

As Lev Nikolau otmecht, under the influence of crisis business is forced to improve skills of separation of the wheat from the chaff.

The market becomes IT, more exacting and attentive to questions of efficiency: to volumes of initial costs, terms of return of investments, high-quality influence on business processes and distinct financial result, - he says.

It should be noted that the different companies understand different tasks as optimization.

Yury Panchenko from Jet Infosystems company, notices that now the market shared on two parts. The first, according to him, is those companies which during the crisis period cut down expenses due to failure from a number of services.

For them the trend remains: a minimum of costs and only crucial services. What is characteristic, their business too even in crisis, - Panchenko notes.

On the other hand, those who in crisis optimized expenses due to increase in flexibility efficiency and quality of the consumed IT services, – in general overcame for today crisis.

Such customers understand what they want as well as at whom it can be received. They provide the exponential growth of the market of IT services, - the expert concludes.

Import substitution

One of the main trends of the last years is import substitution. The law obliging to give to state company preference to the Russian developments stirred up activity and the commercial organizations. Probably, having a presentiment of approach of import substitution to all branches of the economy and spheres of business, some companies aim to provide independence of the infrastructure of import influence in advance even if for the present conditions to it are not created.

According to Alexander Belov, the director of the department of system engineers of Compulink Group, in this case as an experiment customers can try to integrate domestic solutions with western within a single project. But for implementation of such contracts it is required to get previously advice of the western producers and to carry out tests on compatibility.

Alexander Dmitriyev from EVOLA company, calling import substitution a key trend, adds at the same time that it is not connected with real business need in any way, and is the imposed trend.

Respectively we assume growth of volume of services of the companies working with the Russian software makers, - Dmitriyev says.

The director of the company "A swagger – Development center" Stepan Tomlyanovich, notes that in connection with import substitution the trend on transfer by integrators of a part of the products to platforms with an open program code was outlined. Developers master new opportunities to help customers to transfer a part of the existing infrastructure to Open Source, or to develop on it new functional modules or systems.

"Digital transformation"

Today speak much about the concept of "digital transformation" which assumes the advancing development of full range of services using the latest technologies. Except cloud computing it is online analytics, Big Data, mobile technologies.

Simultaneous use of these technologies gives synergy effect, creating for the companies the new modes of work with clients that often essentially changes business organization, Stepan Tomlyanovich says, adding that such "traditional" IT services as technology audit and technical support do not lose the importance, and become base for promotion of new types of services and provide their overall effectiveness for the customer.

The head of Atrinity Lev Nikolau, adds, as business, and the state pay more and more attention to digital solutions which provide collecting and the analysis of large volumes of data, formation on their fundamentals of analytics for acceptance of management decisions.

First of all, it is such directions as big data, predictive analytics, data management, etc. Not smaller interest of the market is attracted by technologies of new generation, for example, such SDN as well as NFV, to which I would call transition a new evolutionary stage, first of all, in minds of managers and IT specialists. In fact implementation of the same program-controlled networks is a basic change in management of IT infrastructure, - Lev Nikolau notes.

Short and productive projects

Corus Consulting notes that despite implementation of a number of large IT projects most of customers selected strategy for implementation of IT solutions which show fast return (quick win) from the Russian organizations.

According to Svetlana Vronskaya, it in turn imposes new responsibility on IT suppliers who at justification of the project on implementation of this or that business application should show return from the project in the short term.

I think that in 2017 the tendency to short and productive projects will remain, - she notes.

Completion of projects in progress and demand for audit

In the domestic market of IT services the investment activity is extremely low though, as we know, process of implementation and development of IT is directly connected with investments.

Igor Litvinov from Lanit Integration believes that within an economic situation all want to increase return from already made investments owing to what there are orders for completion of not completely implemented projects.

So customers try to expand IT infrastructure based on earlier purchased equipment and software, without purchases of new. Current trends lead to noticeable increase in demand for audits: infrastructures, IT processes, business processes and their communication with IT applications and IT services, - Litvinov says.

Electronic interaction between business companies

Important trend which development we will see in the next several years, this electronic interaction between business companies.

Except usual services by much for work of individuals with public authorities and more and more extending services for legal entities, allowing to save considerably time for preparation of the reporting for the regulator, technology tools which will allow business companies will be actively implemented, using the infrastructure created by the state, to create own formats of work on the basis of electronic interaction, reducing costs on communication with partners using legally significant document flow, optimizing work with suppliers using the uniform BI tool and implementing other usual functions in electronic form", - Svetlana Vronskaya from group of companies "marks out Corus Consulting.

Other trends

Vladimir Turlachev from Softline, considers that top trends remained the same – "turnkey" services for business, plus clouds. Focus at study of these services – business needs and ease of management, he says.

Stepan Tomlyanovich from "A swagger – Development center", one more bright trend calls continuation of merging of traditional IT services with consulting on business process optimization.

Such approach can also increase effect of automation at a minimum of additional costs, - the expert is sure.

Alexander Niznik, the CEO of Novardis, considers that there will be so-called "merging" of all systems for different business functions with each other. Any business user, internal or external, will obtain information, without thinking of that from where this information comes.

{{the quote|It is possible to draw a parallel for comparison between IT structure of the company and the Internet: when we look for information in search systems, we do not attach significance to from what resources this information came. As well for internal users of IT systems in the companies which work both with the ERP system, and with the CRM system, with the system of a business intelligence. The business user will not need to think from what system he needs information. He will just create a request and will receive the answer. Need of creation of different logins for the ERP system, the CRM system, WMS will disappear — the owner of the company or its employee will just request necessary data, or will load them into a system, and information will automatically be saved where it is provided. There has to be the general database for all systems which connects them with each other, such as, for example, SAP HANA. She allows to create one information space in the company for all directions it activity (management of a warehouse, customer relations, Internet sales, enterprise management, etc.). Data will be taken from this uniform space, and will be absolutely indifferent for the internal consumer of this information from where they arrived — the main thing that information was quickly and timely to it it is provided for decision-making, - Alexander Niznik.} tells }

ICL Services calls such trends:

• Care from the settled model of development of IT in the companies; more and more companies begin to invest in consulting, training and the different systems of integration.
• The increasing interest towards data protection that, in turn, leads to implementation of security systems not only in industries, but also banking sector, production, utilities, etc.
• Considerable attention to investments into areas of upgrade of IT infrastructure and use of new IT technologies, such as data processing centers, uniform corporate IT systems, mobile platforms and contact centers.
• The new architecture of IT systems which includes work with cloud services more and more stimulates demand for such directions as system integration and consulting.
• In banking sector, retail to trade and telecommunications such business applications as CRM HRM, SCM and a number of ERP solutions have the increasing distribution.
• The increasing attention among large representatives of the bank, oil and gas and telecommunication industries to the solutions connected with BI and Big Data and also the need for support of solutions of strategic planning.

According to Alexander Belov, the director of the department of system engineers of Compulink Group, emergence of new trends can also provoke the Yarovaya Law. Despite negative attitude to an innovation until it was cancelled or made amendments, business counts costs which it will incur as a result of its implementation. First of all the law will respond the increased volumes of construction of DPC where all huge traffic will be stored.