Market Delivery (formerly Delivery Club) (Kleverens: Warehouse 15)

2022: Delivery Club and "Warehouse 15," or how to automate the accounting of the issuance of equipment and inventory in courier points

About the Company

The largest ready-made food delivery service in Russia - Delivery Club - is more than 200 cities of presence and more than 40,000 delivery restaurants. You can order food from well-known fast food establishments - McDonalds, KFC or Burger King, from pastry shops and small cafes near the house - and get it within half an hour.

Accounting system

Delivery Club not only delegates part of the activity to logistics partners who own equipment delivery points for delivery workers, but also has its own courier network. The customer's operators recorded the accounting of bags, caps, T-shirts and jackets for personnel working on delivery in Excel tables. Inventories were not informative enough, if at all, and the acceptance of materials from suppliers did not make it possible to track the defect at the entrance. Because of which the company suffered colossal losses.

The accounting system previously "1C: Inventory and Property Management" acquired by the Delivery Club management, although it would allow the implementation of the functions of property accounting and reporting on the platform, "" 1C:Enterprise 8.3 but was not implemented. This means that data RFID barcoding there was no possibility of mobile warehouse operations using collection terminals with support. Plus, the mobile component could only be installed on the shipping documentation with, the operating system Windows cost of which reaches 300 thousand. rubles

Tasks

To implement the project on the basis of '1C: IUI', the head of the Delivery Club courier service for two years turned to different companies in search of the implementer. But all integrators, as one, offered to switch to another configuration - '1C: Trade Management', which could not close all the needs of the courier service. And the purchase of a new accounting system would not solve the automation problem, since functional gaps could increase several times. And due to the fact that the task of combining the accounting of the central warehouse and the points of issue of logistics partners has been standing for a long time, the decision to find a universal program for data collection terminals and adapt "1C: IUI" was the most rational.

The head of the 1C Delivery Club department decided to independently implement the technology. RFID On the issue of acquiring tags, he turned to the company. And 'First BIT' in the process of discussing the deal, it turned out that the task goes beyond simply labeling the surface of furniture or equipment, but it can be implemented on the basis of the existing accounting systems and shipping documentation on. OS Android

Tatyana Shekhvatova, a specialist in the RFID technologies department of the First BIT company, proposed 2 options for introducing accounting for Delivery Club:

• based on mobile client '1C: Inventory and property management'.
• based on 'Kleverens of' software.

The second option definitely won:

• First, the software is installed on both Windows shipping documentation and Android mobile computers supported by all developers;
• Second, the 'Kleverens of' configuration is open source. This means that at any time you can reconfigure processes or create new ones for the management base;
• Thirdly, the solution architecture makes it possible to provide logistics partners with only the necessary data - without direct access to the customer's server, and without violating the Delivery Club security policy;
• Fourth, the cost of an IT solution is several times more profitable.

"At the initial stage, we had several main tasks: equip courier bags with RFID tags, speed up the acceptance of materials from suppliers, reduce the time to issue equipment at the points, enable identification of the bag belonging to a specific employee. I suggested that the head of the Delivery Club IT department implement Kleverens as a mobile client, because the ready-made solution on the 1C platform required significant improvements. And Honeywell Scanpal EDA51K was chosen from the equipment, "Tatyana Shekhvatova, a specialist in the RFID technologies department at First BIT, shared her working moments.

Decision

Will it be possible to speed up the acceptance of materials? And track the marriage from suppliers and keep records of bags at partner branches? And how much will change and will it be more convenient to work with shipping documentation? Answers to these questions could help you understand whether it is worth starting a project to switch to automated accounting. After all, all equipment and bags are distributed by quantity and sent to distribution points only after acceptance at 3 central Delivery Club warehouses - in St. Petersburg, Moscow and Omsk.

"The customer wanted to completely rebuild the algorithm of all equipment delivery points. To do this, Deliveri and I have compiled a list of necessary improvements in the accounting system and in Warehouse 15. The list of changes included: development of reference books and equipment history, Transaction Registration - Order, Receipt, Issue, Return, Write-Off, Transfer Between Warehouses. We also needed to implement the use of mobile computers without access to, database 1C configure the formation of reporting forms and comparison sheets and organize real-time control of inventory balances in warehouses, "said Andrey Ryzhikov, technical project manager for RFID technologies at First BIT.

First difficulties

To test RFID technology, Delivery Club ordered one experienced batch of bags from each of its three equipment suppliers. But in the future it turned out that data collection terminals periodically do not "see" RFID tags. The reason was the metallized coating - the same as in refrigerator bags - inside courier bags, which came in folded form. For one delivery, the warehouse received about 10 thousand units stacked on top of each other.

But the inner coating interfered with the signal transmission, even when the marks began to be sewn on the side of the bag. Therefore, the management of "Deliveri" refused to use this technology and returned the bag to the manufacturers. Using barcodes remained the best option. However, the readability of the ShK was influenced by the green colors of the Delivery Club brand, the shade of which was changed several times from darker to lighter. And due to the fact that the ShK itself was gray, the ability to read the barcode using the terminal was reduced.

"Deliveri" approached the automation issue thoroughly: the head of the IT department acquired 4 shipping documentation from different manufacturers on our recommendation - to check which equipment will scan the gray ShK against a green background best of all. [1]The leader was Honeywell Scanpal EDA51K, "Tatiana said.

Accounting in a new way

To track production defects, the specialists of the company "First BIT" proposed to generate unique ID-codes for each supplier: with distinctive prefixes - "11," "22" and "33" - in the ShK of bags. To do this, it was necessary to make some changes to the mechanism of work: first, Delivery Club employees generate a barcode with a prefix, then they send it to the manufacturer, who already applies it to the outside of the bag during production.

Now the following information is encoded in the ShK of the accounting facility: type of equipment, manufacturer, inventory number, warehouse, city, individual, condition, status, cause of breakdown, novelty, service life.

"You can check the readability of the ShK immediately during acceptance to the central warehouse by scanning the barcodes of the equipment and bags with the manufacturer's ID. This allows you to track the scrap at the entrance and, if necessary, issue a return to the supplier. The equipment is distributed immediately after acceptance to logistics partners who do not have access to '1C: IUI' or to servers. The customer provided all the points of issue with the shipping documentation, and employees work only with Warehouse 15 on mobile devices, "Tatiana shared the details.

When a batch of equipment arrives at the warehouse of a logistics partner, the responsible manager opens an acceptance document at the shipping documentation and simply scans all SCs in a row. Then it completes the document and the data is automatically loaded into 1C in the central warehouse Delivery Club. And there the operator is already checking the supply - what was brought and what is not.

Inventory of fixed assets and materials and logistics points are carried out according to the same principle: they upload the task to the shipping documentation, then the partner's employees scan the barcodes of inventory and upload the data to 1C.

"You cannot write off equipment without describing the reason. Some couriers work 8-10 hours a day, respectively, the life of their bag or jacket will be much shorter than that of someone who works 2 hours. In case of any disputes when handing over the goods, the manager can take a photo on the phone or using the data collection terminal and send it through 1C to the central warehouse, where a further decision will be made . Now Delivery Club has several reasons for writing off the goods: 'dismissal', 'damage', 'replacement', 'loss'. And the photo of the bag is a mandatory addition to the write-off document. Because a person can get a job, but not work a day for some reason. In this case, the bag is new, in excellent condition, and it can be returned to work - given to another courier, "said Andrey Ryzhikov, technical project manager from First BIT.

Features of equipment delivery to Delivery Club

When a courier is registered for work, his data is entered into the database, and each new employee receives his own unique identification QR code. Delivery Club specialists have developed its format based on consultations with Andrei Ryzhikov.

"The logistics center operator first scans the courier ID-number, after which he photographs the employee with the shipping documentation camera and binds the ShK of a specific bag to the courier ID, scanning both codes. The same algorithm is provided for issuing other equipment: caps, T-shirts, etc. As soon as the document is completed, the courier who received the equipment signs the receipt of the product directly on the touch screen of the mobile device. After that, the employee in the personal account of the mobile application for couriers receives a notification indicating the terms of replacement and the number of the issued bag. We have implemented this functionality so that it is possible to timely change employees' equipment for a new one, "Tatiana shared the nuances of her work.

In the Kleverens software, the barcode of the bag is tied to the ID of a specific courier, and you cannot hand over the bag of another employee instead of your own. Any actions performed by logistics partners of Delivery Club with equipment are carried out using shipping documentation, and the data automatically falls into "1C: IUI" in the central warehouse.

Results

Inventory accounting is regulated by accounting regulations. And each large company necessarily lays the budget for the purchase of inventory. But when operational accounting is carried out on paper or in an Excel table, errors and losses are inevitable - the influence of the human factor affects.

"Software 'Warehouse 15' and shipping documentation allowed Delivery Club to reduce equipment acceptance time by more than 6 times and speed up inventories, and issue of materials - by 3 times. At the same time, paper document flow was minimized . Now employees of courier points can reject unreadable bags at the entrance and return to the supplier on time, since the quality of the reason for writing off the equipment is checked at the entrance. We combined the data on balances in 350 warehouses into a single system. This significantly reduced inventory errors and made it possible to control the relevance of balances so that goods ending in stock could be re-ordered in a timely manner. The operators of the central warehouse Delivery Club can now see information on movements, write-offs and issues in real time, "summed up Tatyana Shekhvatova, a specialist in the RFID technologies department at First BIT.