Contour. Hotel

Web service Contour. The hotel allows you to report on guests in the Ministry of Internal Affairs, keep records of the number of rooms and manage booking channels within one window.

2024

Pop-up task reminders and checklists for employees resepshn​

In Kontur. The hotel has pop-up reminders about tasks and checklists for resepshn​ employees. The developer announced this on August 28, 2024.

In the Tasks section of the Changes of Administrators tab, you can now set up a shift schedule and create templates for required tasks that you want to reconcile when transferring a shift.

Thanks to such checklists, reception employees will perform all regulated tasks, and the manager and financial service will have the opportunity to control this process.

In addition to mandatory cases from checklists, each administrator can already enter all additional information in the form of tasks for the next shift and other employees - this will allow you to keep any situations under control.

Within the framework of the same task, pop-up windows with information about tasks are implemented. They remind both of the cases on the administrator's checklist and of other separately set tasks an hour before the task completion date.

This functionality is planned to develop and over time such reminders will cover other events.

Шаблон:Quote 'author = said Anna Satdarova, project manager Kontur.Hotel.

Ability to move reservations on chess

In Kontur. Hotel can now move reservations to the shakhmatke​. The developer announced this on August 23, 2024.

Now users of the Contour. Hotel can quickly change the room number by moving the reservation directly on the chess.

To do this, you need to hook the cursor and transfer the reservation to the desired room in one click. If the category of the number or date changes, then the cost can be recalculated in the form of a reservation - the service will inform you about it. You may need user rights to move bookings.

Шаблон:Quote 'author = said Anna Satdarova, Project Manager Kontur.Hotel

Book hourly accommodation on the hotel website

In Kontur Hotel "for customers there is an opportunity to book hourly objects on the hotel website. Representatives of the SKB Kontur company reported this on August 12, 2024.

In particular, guests will now be able to independently book a conference room, gazebos, baths and other outdoor facilities.

City hotels often have meeting rooms or other event areas. Many hotels offer spa services. Country hotels provide guests with gazebos, barbecues, baths, bicycles, saps or catamarans. This infrastructure is often booked not only by guests. Now you can book such objects directly on the site: our widget will show available dates and times, tariffs and allow you to book without calling the hotel while the potential guest is on the hotel website, - said Anna Satdarova, project manager at Kontur. Hotel.

To use the added functionality, you need to go to the settings of the "Site" section of the Kontur. Hotel. " Here you can select the objects for sale, set up rates for them and set restrictions: the maximum and minimum booking duration or close sales in the required hours.

A module for hourly booking of hotel facilities can be added as a widget on the site.

You may need access rights and the hotel site administrator role to configure.

Ability to set tasks for personnel

In Kontur. The hotel can now set tasks for personnel. SKB Kontur announced this on June 13, 2024.

In the "Tasks" section, it became possible to create tasks with a solution period and without, as well as track their completion.

Tasks are sorted by urgency. The decision period is highlighted if it is approaching or has already expired, thereby employees will not miss urgent orders.

When creating a task manager, the scenario of transferring a shift between administrators was also taken into account. They can now submit notes and tasks for the next work shift. You can link room numbers, hourly objects, or reservations to tasks. It is convenient that tasks can be created directly from bookings - they will be duplicated in the general list, which means that they will not be forgotten and not solved. This will positively affect the satisfaction and loyalty of guests.

To work with tasks, employees will need access rights. There are two levels of rights: the ability to edit only your own tasks or access to change any tasks.

{{quote 'author = Anna Satdarova said Project Manager Kontur.Hotel | Contour. The hotel already implemented task management, but only for cleaning rooms. Users of the service asked to expand its ability to set tasks, since the hotel has many processes that include participation in the tasks of employees of different functional areas. We have created a universal system that meets all the needs of working with tasks for different groups of employees,}}

2023

Integration with Yandex Travel platform

Contour. The hotel has integrated with the Yandex Travel platform. SKB Kontur announced this on July 13, 2023.

Now users who already place their hotels on Yandex Travel will be able to synchronize bookings, fares and free rooms through the booking channel manager in Kontur. Hotel. All relevant information will be displayed in the unified online chess of the Contour Hotel and automatically broadcast to all partner platforms.

For example, if someone books a room on a certain date on Yandex Travel, then the data about this will immediately go to the Contour chess. Hotel. And if the owner of the hotel changes the rates for accommodation in the Contour Hotel, then the prices will be instantly updated on Yandex Travel.

A hotel that already uses Yandex Travel and Contour. The hotel can connect the site in the "Channel Manager" tab in the "Sales" section.

Шаблон:Quote 'author = said Anna Satdarova, project manager Kontur.Hotel.

Шаблон:Quote 'author = noted Ivan Fefelov, product manager Extranet service Yandex Travel.

The ability to register guests with the Ministry of Internal Affairs

Now hotels will be able to register guests MINISTRY OF INTERNAL AFFAIRS through Kontur using. Public services This was announced on April 12, 2023. SKB Kontur

According to the Federal Law of 109-FZ and the Law of the Russian Federation No. 5242-1, all hoteliers must send data on their guests to the Ministry of Internal Affairs. But hotels in regions that do not have electronic document management were previously difficult to comply with the requirements of the law.

To transfer data, you need to configure the State Public services API once. Thanks to this, the information systems of organizations directly interact with the Public services.

To transfer guest data through the hotel.kontur.ru website using an API key, the hotelier will need to create an organization's personal account on Public services. Technical support specialists will help you set it up for free if necessary. Kontur Hotel.

Integration with the booking platform "Суточно.ру"

Kontur. The hotel has integrated with the booking platform Суточно.ру. This was announced on April 4, 2023 by SKB Kontur.

Суточно.ру - a platform for booking apartments, houses and apartments for rent. Now reservations from it are automatically sent to the chess of the Contour service. Hotel.

Суточно.ру provides a large selection of objects for daily rental housing. The demand for this type of rental has grown over the past three years, when there are more independent travelers in Russia. And in 2022, the site gained popularity among hotels.

Information about rates and available rooms is transmitted from Contour. Hotel directly to Суточно.ру.

Шаблон:Quote 'author = said Anna Satdarova, head of Contour. Hotel.

You can connect the site in the "Channels" section on the "Booking Channel Settings" tab.

Суточно.ру - 36 platform from which users of the Contour. Hotel can receive reservations for chess.

2022

Integration of Smart Engines technology for automatic passport recognition

Service Kontur. The hotel, which helps hotels and hostels manage the number of rooms, automates the process of processing guest documents using Smart Engines passport recognition technology. This will allow hotels to significantly speed up the process of registering guests and, at the same time, save on the purchase of expensive equipment for scanning documents. Smart Engines announced this on December 14, 2022.

Accommodation is standard. When checking in, future guests must provide a certification document, and the reception employee must enter the data into the Contour Hotel. The system automatically generates a questionnaire, which is sent to the Migration Department of the Ministry of Internal Affairs. For non-compliance with this requirement, hoteliers face a fine for violating registration rules.

According to analysts Kontur the Hotel, as of December 2022, citizens of the Russian Federation are registered 10 times more than foreigners when settling. Of these citizens of the Russian Federation, 91% travel with passports of the Russian Federation. On average, it takes no more than five minutes for the hotel administrator to fill out passport data. But due to the large flow of guests, this process can be delayed and, as a result, cause discontent or even indignation among customers.

To speed up data entry, make it easier for your own staff and make the waiting process for check-in more comfortable for guests, manual entry of passport data in hotels and hostels that use the Kontur service. The hotel is replaced by passport recognition technology developed by the Russian company Smart Engines. The Smart Engines system works autonomously inside the Kontur infrastructure. The hotel does not transfer data to third-party systems and third parties for manual processing.

Now the registration of guests will take much less time, since the reception and accommodation service will only need to scan or photograph the passport. The system automatically recognizes all the necessary data and transfers it to the card and guest questionnaire. The versatility of the technical solution does not require any special skills from hotel administrators to work with the data recognition and extraction application.

"Smart Engines, which we have integrated into our service, will not only facilitate the work of hotel administrators, since manual data filling takes time, but also reduces the likelihood of manual input errors. And this is unacceptable, since guest data is transmitted by hotels to the departments of the Ministry of Internal Affairs, so they must be reliable. Hotels will not have to buy special expensive devices for scanning and recognizing documents. With the help of Smart Engines technologies, you can use existing scanners, MFPs or webcams, "says Anna Satdarova, project manager at Kontur.Otel.

"We are announcing a partnership with Kontur. Hotel ahead of the high tourist season, which falls on the New Year and Christmas holidays. At this time, the hospitality system traditionally experiences increased loads caused by the influx of tourists. Our system for recognizing certification documents will simplify the registration process when checking into hotels and save time for both administrators and guests, "comments Vladimir Arlazarov, General Director of Smart Engines, Candidate of Technical Sciences.

Ability to report to the Ministry of Internal Affairs

Hotels in the Tomsk region can now report to the Ministry of Internal Affairs through Kontur. Hotel. This was announced on March 28, 2022 by SKB Kontur.

All accommodation facilities are required to submit data on guests to the UVM of the Ministry of Internal Affairs: on the settlement of Russians 一 during the day, on foreign guests - during the working day. Kontur.The hotel allows you to send notifications over the Internet.

If a hotel, hostel, sanatorium or tourist center submits data on a guest with a delay, then it can receive a fine of up to 750,000 rubles for one guest. To comply with the requirement of the law on time, hoteliers have to send employees to the branches of the migration service or spend money on the delivery of documents.

Electronic reporting through Contour. The hotel saves resources 一 notifications can be filled out online, the submission takes place without queues and trips.

Шаблон:Quote 'author = said Anton Belyaev Manager of the department of interaction with federal departments in Kontur.

Integration with Orbita electronic lock system

The hotel management service Contour. The hotel has the ability to activate and control Orbita smart locks. This will help hoteliers reduce guest service time at check-in and check-out. SKB Kontur announced this on February 16, 2022.

Such a combination of functions 一 the manifestation of a global trend in "one window": the administrator uses one program for all manipulations. To give the guest the keys, you just need to attach them to the reader 一 in the Kontur. The hotel will immediately receive information about how many keys from which room the guest received. This accelerates service, which is especially important ahead of the 2022 spring-summer season.

If the Orbita lock system is installed in the hotel, you can configure integration with the Contour. The hotel can be found in the "Settings" section on the "Electronic locks" tab.

The convenience and reliability of Orbita electronic locks is confirmed by 3,000 hotels in the world and more than 500 in Russia. Therefore, the partnership of Orbita and Contour. Hotel is another opportunity to make staying at the hotel more convenient for both guests and hoteliers.

Шаблон:Quote 'author = said Anna Satdarova, Project Manager Kontur.Hotel

2021

Ability to save QR codes and PCR tests of guests

QR codes and PCR tests of guests hotels can save in their management system The list of regions in which hotels are allowed to check in guests only with a vaccination certificate or with a negative PCR test is expanding. In the "Contour. Hotel" scans of such documents can be attached to the guest's profile. This was announced on November 16, 2021 by SKB Kontur.

Hotel management service Kontur Hotel "allows you to upload scans of documents confirming vaccination against coronavirus or the absence of a disease to the guest's profile:

• vaccination certificate with QR code,
• certificate of the past disease,
• PCR test result,
• consent to vaccination,
• other references.

All documents are stored in the system, and if checked, the hotel can quickly find data on specific guests and print them out.

Hotels that report to the Ministry of Internal Affairs through the FMS module of the Kontur. Hotel service have the same opportunity - scans of documents with a QR code, consent to vaccination or the result of a PCR test can be attached to notifications for foreign and Russian citizens.

In some regions, hotels can check in guests without vaccination if they agree to pass it on site. In this case, the person must sign the consent form.

You can print the approved form from the Hotel Kontur and then also save the scan of the signed document in the guest profile. If necessary, the hotel will be able to confirm that the guest's consent to vaccination has been received.

Integration with the Internet service "Your Hotel"

Kontur. The hotel is expanding its partnership with hotel search sites. Your Hotel has become a 35 site that has integrated with the booking channel manager in the service Kontur.Otel. SKB Kontur announced this on April 6, 2021.

YourHotel is an internet service for finding hotels in Russia and around the world. Hotel customers do not need to make an advance payment for a reservation - they must pay for accommodation only when checking into a room. Hotels can place their special offers and discounts on the site.

Reservations from the service Your Hotel will automatically appear in chess among users of Contour Hotel. You can connect the site on the Channel Manager tab under Sales.

Prepayment by QR code

Hotels that use the Kontur management system. The hotel and own a settlement account in Tinkoff can offer their guests to make an advance payment for rooms using a QR code. SKB Kontur announced this on April 1, 2021.

The Express Checkout system connects for free. Tinkoff charges a commission of only 0.7% from hotels for online payment.

Шаблон:Quote 'author = said Evgeny Petrov, head of the service Kontur.Hotel.

Шаблон:Quote 'author = noted Sergey Khromov, Vice President, Director of Tinkoff Kassa.

2020: Integration with Agoda.com

Kontur. The hotel has integrated with the international online booking platform Agoda.com. This was announced on July 2, 2020 by SKB Kontur.

Now users of the Contour Hotel will be able to receive reservations with Agoda.com directly to the chess, and all changes in prices and quotas will be automatically transferred from the hotel management system to the site.

Agoda.com for July 2020, it provides access to more than 370,000 hotels around the world, and also allows you to purchase flights and transfers. The site is used by more than 2 million people from 65 countries.

Customers of the Contour service. A hotel that already works with Agoda.com can connect this site in the "Channels" section on the "Booking channel settings" tab.

Agoda.com became already the 33rd platform of booking with which the Kontur service is integrated. Hotel, along with Booking.com, ostrovok.ru, OneTwoTrip.com, Cbooking.ru, Забронируй.ру, TVIL.RU, expedia.com and others.

2018

Integration with booking.com and Ostrovok.ru

On July 25, 2018, SKB Kontur announced the integration of a web service for Kontur hotels. The hotel with a booking platform booking.com. Now all reservations with booking.com automatically arrive in Contour. Hotel. This allows hotels online to control sales on the booking.com without entering the site's personal account.

As noted, Booking.com is already the second site with which Kontur works. Hotel. Previously, the service began cooperation with the online booking system Ostrovok.ru.

Booking.com and Ostrovok.ru are integrated into the booking channel manager. This tool in Kontur. The hotel automates the receipt of reservations from booking platforms, as well as the exchange of information between PMS (hotel management system) and sites, eliminates the need to go to the personal account of each site and update information. Due to such work with booking channels, the hotel can increase its load.

Thanks to integration with Internet sites, Contour users can manage sales on the booking.com and ostrovok.ru directly from the service, as well as generate reports on the hotel's income separately by room categories and by booking source: income through direct channels and through booking platforms.

Also, the Kontur Hotel complex includes a service for transferring information to the UVM of the Ministry of Internal Affairs and a hotel management system. You can book rooms directly from the chess by clicking on any free date. And with the help of the wizard for setting up room categories, the hotel can quickly manage sales quotas at booking sites - this allows in the high season to increase the number of sales through direct channels with a minimum commission, according to SKB Kontur.

July Update

On July 13, 2018, SKB Kontur announced the update of the Kontur web service. Hotel. The Hotel Management System and the Service Reservation Channel Manager have been expanded to simplify the process of keeping records of rooms and guests.

So, after updating the Contour service. Hotel customers can:

• Create multiple numbers in a category at once
  • The customer creates a category, for example, "Standard Single," and adds numbers with a description to it. Previously, each number had to be added separately, but now you can specify their number and enter data in one lightbox. This filling algorithm makes it easier to work in the service.
  • First, you need to select the category and the number of numbers created. In the opened lightbox, the data for the selected number of numbers is filled in:

• Create multiple beds in one room, which will be especially convenient for hostels.
  • To do this, select the category that is sold in sleeping places, and specify the number of rooms that need to be created.
  • In the category from the example (illustration below) there are six beds in the common room, so an additional field has appeared where you can add the name and description for each of the beds:

• Book multiple beds in one room, subject to sale of the category by bed
  • In chess in the specified category, you can see the reservation for the added sleeping places.

In general, the presented capabilities are designed to optimize work with the service and will be useful for both large hotels and small hostels, according to SKB Kontur.

Management Report on Number Sales Income

On June 24, 2018, the management report on income from the sale of rooms appeared in the Contour service. With its help, hotels can receive information on the volume of sales for the selected period according to the specified categories of rooms and booking channels.

The management report is available from the "Reports" item of the main menu:

If the Reports section does not appear automatically, press ctrl + F5 to update the service.

The report shows the amount received by the hotel from the sale of rooms, without additional services.

You can generate a report:

• for all/several/one room category;
• for all/multiple/one booking source.

In the near future, the ability to show graphs will also be added to the report.

Start

On March 1, 2018, SKB Kontur announced the launch of a web service for Kontur. Hotel hotels, created on the basis of the Kontur.FMS service, with which you can prepare and send notifications about guests to the Ministry of Internal Affairs (formerly to the FMS).

The service is designed for small and medium-sized hotels, as well as sanatoriums, holiday homes, hostels and campsites. According to SKB Kontur, more than half of such institutions have never used hotel management systems and booking channel manager, but at the same time they work with an average of five to seven booking sites.

Kontur Hotel "is designed to facilitate the work of personnel, as it eliminates the need to enter the personal account of each site and control tariffs and armor. The program integrates with these sites and uploads armor information to the hotel management system.

The second key feature of the service is number management. Hotel employees can online track all room information, exclude booking overlays, including in case of early check-in or late check-out, monitor the readiness of rooms for check-in and payment status. Thus, the hotel administrator does not need to constantly enter booking data in the paper sheet, and all data on available rooms and current prices for them are automatically broadcast to the booking platforms on the Internet. In addition, when filling in the guest information in the hotel management system, a draft notification is automatically created for sending to the Ministry of Internal Affairs.

The third possibility of the service is reporting to the Ministry of Internal Affairs. Everyone who accepts guests is obliged to hand it over. You need to register the guest within 24 hours after his arrival, otherwise the organization faces a fine of up to 500 thousand rubles. In "Kontur. Hotel" a hotel employee can prepare and send information about a guest via the Internet to the Ministry of Internal Affairs in a few minutes, without risking being late.

According to the developers, "Kontur. Hotel" is not overloaded with functionality, so it has an affordable cost. At the same time, the hotel can connect three key service options at once: reporting to the Ministry of Internal Affairs, the hotel management system and the reservation channel manager - or select those that it needs.

According to our hotelier clients, they need a service "as simple and understandable as Kontur.FMS," which will not only resolve the issue of preparing and sending notifications to the Ministry of Internal Affairs, but also help in business development. Kontur Hotel "fully responds to these requests. It allows you to report to the Ministry of Internal Affairs on arriving guests, quickly manage the number of rooms and increase the occupancy rate of the hotel by automating work with booking platforms, - said Evgeny Petrov, project manager at Kontur. Hotel.