IT Infrastructure Monitoring and Management Systems Market - TAdviser Overview

The situation on the Russian market of IT infrastructure monitoring and management systems first changed the vector in 2015, when the demand for monitoring software from Western manufacturers decreased significantly due to an increase in the cost of software licenses in rubles.

Starting in 2022, the largest vendors have left, a number of open source solutions have limited official support for their products. The search and implementation of developments that could replace software products that have left the market in terms of functionality has begun.

By 2024, it became obvious that import substitution is going in two directions: adaptation of the remaining systems of Western manufacturers (improvements based on Open Source, customization using low-code platforms) and own development. As a result, the number of tools for managing the network and server infrastructure has grown: in the market, along with proprietary solutions from the largest equipment manufacturers and multi-vendor monitoring systems, as well as stably present, and in some segments, dominant solutions based on open source code appear solutions from Russian hardware manufacturers and their own development of integrators as commercial products. As a result, the offer has grown, and there are more options for the customer.

At the same time, there are technological limitations on the customer's side due to the fact that most users of the monitoring and management system have already developed and it is impossible to abandon them at once. Monitoring systems cannot function separately from IT infrastructure and corporate information systems. This reduces customer selectivity and investment in new developments.

All these factors, combined with new technological trends, are changing the structure and dynamics of the market in 2024-2025.

Until 2014, about 90% of commercial IT monitoring projects were implemented on the basis of software from Western vendors, and another 10% - on the basis of free software (Zabbix, Nagios, Zenoss). Since 2015, demand for Western solutions has begun to decline. Only those products whose functionality was not covered by Open Source solutions remained popular, especially the APM (Application Performance Management) and AiOPs (umbrella monitoring) classes. According to Anton Zolochevsky, head of pre-sale for the development of infrastructure solutions at Tibbo systems, solutions based on ELK, Zabbix, Prometheus became especially popular in those years.

According to Dmitry Koshkin, product manager of ARTIMATE, in 2022 large corporate customers were confused by the departure of most Western vendors. After waiting for a long pause, they began to actively study the presented Russian systems, since the developers of Open Source began to refuse official support for their products over time.

According to Nikita Kardashian, head of the practice of comprehensive digitalization of Naumen processes, the Russian market as a whole has experienced a relatively painless transition period. A significant part of the existing systems, as before, work on the basis of Open Source and Legacy solutions of foreign vendors, especially for equipment manufacturers. Russian solutions are gradually gaining a base of installations, but its growth is hindered by both the long life of solutions of this class and some reduction in budgets for the development of systems that are not directly tied to business tasks.

According to Vasily Khalturin, head of development at ST. Monitor of SMART technologies SOFT, the main change after 2022 is due to the fact that the market began to solve completely new problems. In addition to the classic monitoring of the existing system, the task of import substitution of the systems themselves has appeared - both proprietary solutions from equipment manufacturers (IBM, HPE, Lenovo, etc.), and leaders of the foreign market for multi-vendor infrastructure monitoring with a history of product development dating back decades. As a result, the number of offers, in addition to Open Source systems, was supplemented by a large number of domestic monitoring systems developed from scratch. In addition, many Russian hardware manufacturers have their own monitoring systems.

According to the head of the Roman Romanov company's software development center, SATEL on average, 65% of companies are already actively introducing Russian monitoring systems, while only 11% of them have completely replaced the infrastructure with domestic solutions. The companies are most actively engaged in import substitution in critical industries, as well as in the field ENERGY INDUSTRY and electric power industry, the financial sector,. In the retail telecommunications industry, the transition to Russian solutions is hampered by the need to process huge data streams, and here the trend for technologies Big Data and multi-cloud services with load balancing came in handy.

Large companies and near-state structures covered by the regulator's requirement for import substitution of CII are increasingly choosing their own development of monitoring systems or switching to popular and often used Open Source solutions.

Шаблон:Quote 'author=Vyacheslav Kadomsky, Director of Strategic Development of ROSA

About 60 − 70% of large customers cannot afford their own development. According to Alexander Antanashchuk, project manager at Sphere Umbrella Monitoring Platform Sphere (Holding T1), in this case, companies choose ready-made solutions from the leaders of the domestic market and, if necessary, optimize it for themselves by customization or all the same Open Source.

This rating is the first attempt to cover a relatively new, dynamic market. In the future, without a doubt, the number of participants will grow. At this stage, SATEL is in the lead, reporting revenues of more than ₽600 million. Together with the Astra Group, they are well ahead of other players. At the same time, Red Soft launched its product in the reporting period, which influenced the position in the ranking.

Most experts found it difficult to assess: a number of parameters are difficult to assess (for example, the volume of implementations), some of them are subject to changes (for example, the declared project budgets may differ from the actual ones both up and down).

Based on the data of various analytical agencies on the market volume over 1.5 billion rubles. and dynamic growth, Nikita Kardashian assumes that by 2030 the market volume will exceed 3 billion rubles. (excluding changes in the value of money), and growth will not stop there: both the volume of total IT infrastructure and the volume of tasks solved by monitoring and management tools are growing. In the coming years, this trend will not change, the expert believes.

Nikolai Ganyushkin, founder and managing partner of Monq Digital Lab, cited an estimate of the volume of the Russian monitoring market in 2023 - about 13 billion rubles.

Шаблон:Quote 'author=Nikolay Ganyushkin, founder and managing partner of Monq Digital Lab

According to Pavel Eroshkin, head of the Octopus USETECH product, by the end of 2023, the market for IT infrastructure monitoring and management systems in Russia is estimated at several tens of billions of rubles. The growing interest in digitalization and localization of solutions stimulates the further rise of the industry. The forecast for 2024-2025 implies an increase in the market volume by 10-15% annually, which is associated with an increase in demand for automation systems, as well as optimizations due to economic and technological challenges.

A modern IT infrastructure monitoring and management system should provide work with heterogeneous and geographically distributed networks, ensure coverage of the IT landscape of any scale by supporting a full stack of IT monitoring protocols, monitor implementation SLA (Service level agreement), and use an intuitive graphical interface that allows you to see a comprehensive picture of IT resources.

The management system should localize problems at any point of the system, have flexible tools for responding to incidents, support monitoring templates for working with the most common operating systems, software products and equipment. Optionally, include report designers and other visualization and virtualization tools.

The Kontur of external solutions with which the monitoring system should be integrated is determined by each customer independently. These can be AIOps platforms (Artificial Intelligence for IT Operations), CRM, previously implemented monitoring and management systems that cannot be completely abandoned at the current stage, etc. This is determined by the business processes that prioritize the user.

Dmitry Koshkin believes that analytical capabilities are very important for finding root causes (RootCauseAnalysis), forecasting (predictive analytics), system analysis of problems and bottlenecks using algorithmic and ML methods.

Шаблон:Quote 'author=Denis Dyakiv, Executive Director of NTC Wellink

Шаблон:Quote 'author=Vasily Khalturin, Head of Development at ST.Monitor, SMART technologies SOFT

According to Vasily Khalturin, ideally, monitoring systems should be integrated into the background of the information system: integrate with application accounting systems (Service Desk) and CMDB (Configuration Management Database; configuration management database) to build comprehensive monitoring.

Maxim Narubin, Head of Monitoring Systems T1 Integration, believes that modern solutions for monitoring and managing IT infrastructure should have integration interfaces, as well as work with ITSM and technical accounting systems.

Шаблон:Quote 'author=Maxim Narubin, Head of Monitoring Systems T1 Integration

Nikita Kardashian emphasized that modern solutions should work with various types of hardware and software, including outdated and specific systems. They must be flexible and scalable to adapt to changing business requirements and grow with infrastructure. The availability of tools and scenarios for automatic response is also important. In addition, deep integration into the IT landscape of security event management (SIEM), configurations (CMS), backup and recovery, asset management (EAM), process management (ITSM) systems is inevitable - together they provide 360-view infrastructures.

Alexey Hakobyan, head of the monitoring department of Jet Infosystems, noted that the user interface in modern solutions should be developed with a focus on understandable and comfortable visualization of processes and dynamics of metrics so that the user sees a full-fledged picture of the state of his IT infrastructure with a clear highlighting of the necessary indicators.

According to Alexander Antanashchuk, modern solutions for providing umbrella monitoring need a wide range of functionality that provides comprehensive control and effective management. First of all, this is the collection and analysis of data from various sources, the ability to integrate with common monitoring tools on Open Source, which allow you to cover a significant part of the infrastructure and application monitoring market. Integration with Zabbix is especially important in the context of the domestic market, where it occupies a dominant position. Prometheus is needed to monitor modern microservice architectures and applications.

In addition, the umbrella monitoring system must interact with virtualization (VMware and/or OpenStack) and containerization (OpenShift and/or Kubernetes) platforms to provide full control over all components in the context of the extensive application of microservice architecture.

Another important aspect is integration with CMDB and ITSM (IT Service Management) systems. This enables you to link monitoring data to configuration and service information, automate incident and alarm processes, and provide effective problem resolution.

While integration with storage systems (DSS) is not strictly required, it also enhances system capabilities and provides more effective control over infrastructure.

The monitoring market in the Russian Federation is now developing very quickly and qualitatively, and software developers are trying to achieve compliance of their products with foreign counterparts in terms of functionality and stability. Many products appear to provide umbrella monitoring, collection and analysis of logs and other solutions.

According to Vasily Khalturin, an expert at SMART technologies SOFT, Russian systems still lack maturity, but this is quite fixable.

Шаблон:Quote 'author=Vasily Khalturin, Head of Development at ST.Monitor, SMART technologies SOFT

Nikita Kardashian, an expert at Naumen, believes that Russian suppliers are quite capable of replacing foreign vendors in terms of monitoring, inventory and accounting of infrastructures in terms of technical and business parameters. Difficulties can occur with narrow niche tasks, such as working with rare and closed equipment or using proprietary protocols. Deep integration with infrastructure objects can also be a problem if they work in a closed ecosystem with limited access, for example, Apple devices.

Шаблон:Quote 'author=Nikita Kardashian, Head of Integrated Process Digitalization Practice at Naumen

Шаблон:Quote 'author=Alexey Hakobyan, Head of Monitoring Department "Jet Infosystems"

According to Alexei Hakobyan, problems with domestic solutions are observed in terms of visualization and integration with other systems. The expert noted that Western players have historically developed long-term partnerships with manufacturers of network and server equipment. Russian solutions are being improved, but so far little time has passed to reach the Western level and provide the entire range of necessary integrations, including with new and promising models of equipment and software.

Also, not all domestic solutions have a sufficient number of ready-made monitoring rules that could cover the entire customer's infrastructure and issue a set of metrics to determine the performance of specific equipment and software, including domestic developments. All key integrators are engaged in the creation of these rules and integration connectors.

According to Dmitry Koshkin, an ARTIMATE expert, the development of foreign platforms, which are still leaders in the direction of IT monitoring, is successfully moving towards working with Big Data, automating and optimizing IT operations using AI and ML, reducing the level of information noise reduction, reducing the number or significance of false or non-informative warnings issued by predictive analytics systems or AI).

Шаблон:Quote 'author=Dmitry Koshkin, product manager of ARTIMATE

Another technological trend was noted by Alexander Antanashchuk - the transition from reactive monitoring to proactive, based on forecasting (predictive analytics) and analysis of dynamic metrics.

The segment development is defined here by the objective characteristics of the operating environment: the presence of a complex and dynamically changing IT landscape, which is characterized by the continuous development of new internal and external IT services, services, and exponential growth in the volume of processed data.

At the same time, Pavel Eroshkin, an expert at USETECH, believes that Russian solutions are able to meet most of the requirements of large corporate customers, offering modern TECont, automation and forecasting, which allows them to fully replace foreign products. However, there are a number of challenges associated with the further development of scaling technologies and advanced support for complex multi-cloud environments. These aspects are in active development and promise to improve the maturity of domestic solutions in the coming years.

The main criterion is the compliance of the monitoring system with the customer's requirements. Depending on the tasks available, the criteria may vary. At the same time, technological platforms form some standard set of requirements for monitoring systems both in the field of functionality and a set of modules. Therefore, the possibility of customization plays an important role in choosing a system. It is important that the solution is not tightly tied to proprietary programming languages ​ ​ and has the ability to use common standard tools.

To lower the entry threshold and simplify its further operation, you can focus on solutions with support for low-code development. In such a scenario, it becomes possible to use ready-made functional blocks and build visual monitoring logic instead of creating software on your own.

Шаблон:Quote 'author=Vasily Khalturin, Head of Development at ST.Monitor, SMART technologies SOFT

As Vyacheslav Kadomsky, Director for Strategic Development of ROSA, said, in the event of a complete one-time transfer of the entire information infrastructure, it is necessary to build on the functionality of the system and its support. But many customers have already completed or partially completed the transfer of the workplace fleet to import-independent solutions. Someone transfers jobs under government contracts in several stages, and at different stages they can be supplied with various operating systems for AWS, depending on who wins the competition. In this case, support for existing and planned operating systems by products will be very important criteria. Also, if job migration is still to be done, an important criterion is the availability of tools in the system for automatic or automated migration from import systems to import-independent ones.

Pavel Eroshkin noted the importance of the cost of ownership factor, including the cost of support and updates. Also, in his opinion, systems should have flexibility and the ability to customize for unique business requirements. In addition, you should pay attention to the presence of complete automation of routine processes.

Alexander Antanashchuk noted that customers choose a product based on TORs, which can have over a hundred requirements, but only about 10-15 are key. Consolidation of information and the ability to scale vertically and horizontally is critical for companies with a distributed infrastructure that includes multiple branches and offices. Others may focus on supporting isolated network segments.

The size and complexity of the infrastructure also plays an important role. The specialist believes that the average business does not need umbrella monitoring systems, since "local systems" (often Zabbix and Prometheus) allow you to control the operability and availability of services on small volumes and a centralized isolated customer network.

In addition, it is also important to consider whether the system is intended for an infrastructure or business unit. Depending on this, the "umbrella" can be configured to monitor exclusively the infrastructure or cover all business services. Their number and typing influence choice: organizations with an extensive portfolio of services, such as banks, need more powerful and flexible systems that can track the status of hundreds of different services.

Шаблон:Quote 'author=Nikita Kardashian, Head of Integrated Process Digitalization Practice at Naumen

Among the main tasks for the successful introduction of monitoring systems, Roman Romanov, an expert at SATEL, noted the functions of data analysis at each stage of event processing. These functions allow you to minimize the response time to really important events and significantly reduce the response time to emergency situations. Also, the solution must be clustered so that in the event of a failure of one of the systems, the other components continue to function.

Denis Dyakiv, Executive Director of NTC Wellink, considers the main and mandatory item of the program for choosing a system of reference visits to the existing sites of other customers of the product.

Regarding the implementation of monitoring systems, most experts agree that implementation by the customer's own team is a rare scenario. Not everyone in the state has project teams that have the competencies necessary for integration.

The comprehensive deployment of the system should be carried out by professional integrators who will install, configure, consult on the development of action templates at the highest level, Roman Romanov is sure.

Шаблон:Quote 'author=Roman Romanov, Head of Software Development Center at SATEL

By entrusting the implementation to an integrator who will audit the existing infrastructure and already implemented monitoring systems, you can obtain the most appropriate solution for the functional requirements. However, everywhere there are nuances.

Alexey Hakobyan noted that a well-built implementation process involves the allocation of a project manager from the customer, who will ensure and control the interaction of the two teams and the solution of any organizational issues.

Denis Dyakiv believes that the IT infrastructure monitoring and management system should be implemented by a joint team, which should include specialists from the customer and system experts. The implementation of the system only by the integrator will allow you to perform tasks within the project, but will not allow the customer to gain positive experience at the stage of system operation.

These opinions are in tune with Nikita Kardashian's remark:

Increasingly, customers implement independently or together with the vendor and then build their own competence center for the subsequent development, scaling and adaptation of the solution. The software product shall provide such capabilities.

According to the expert, turnkey projects are in demand among organizations that do not have a large IT staff and do not plan to professionally engage in IT services and support. Boxed solutions are applicable here, along with integrator implementation and support.

Шаблон:Quote 'author=Vasily Khalturin, Head of Development at ST.Monitor, SMART technologies SOFT

The labor intensity of the implementation varies depending on the specific product, said Dmitry Untila, head of the Remote Control product at Laboratory Numerator.

Шаблон:Quote 'author=Dmitry Untila, Product Manager "Remote," "Laboratory Numerator"

Nikolai Ganyushkin identified two main approaches to implementation: "from bottom to top" and "from top to bottom." The first begins with monitoring technical resources and gradually expands to business services. This approach is often used in small companies or where top-level criticality is not yet understood. However, in large infrastructures, it is less efficient, as it requires a lot of time and resources.

The second starts with key business processes. Critical points of failure are determined taking into account their impact on the business, then dependencies are analyzed. For example, if the company's main revenue comes from an online store, monitoring starts with a web application, then covers corporate portal, CRM, telephony and then goes down to servers and cloud environments. This approach allows you to focus on the main thing and avoid overloading with unnecessary metrics.

Denis Dyakiv, an expert at NTC Wellink, noted the importance for solutions for monitoring and managing IT infrastructure in the Russian market of expanding the composition of monitoring objects and correlation analysis tools, as, for example, this is implemented in the Well-Intergated SLA (PAC of wiSla) software and hardware complex.

The emergence of new solutions on the market is influenced by the requirements of regulators in the field of software and, especially, hardware. For example, disk-encrypted servers are being developed - an advanced technology that can change the way data management systems are handled. If such developments are successfully implemented, they will provide new opportunities to improve safety and efficiency.

Another important technological trend, according to Dmitry Koshkin, is the development of IT infrastructure monitoring and management systems using artificial intelligence and machine learning (ML) methods to reduce information noise, automate and optimize IT operations (AIOps). In fact, AIOps technology expands the boundaries of the classic understanding of monitoring systems, providing the end user with the capabilities of intelligent analytics to speed up the detection, localization and elimination of incidents, for system analysis of problems.

Also, an important area of ​ ​ development remains an increase in the speed and volume of data processed. It was not formed yesterday, the fact of exponential growth in the volume of data has been known for a long time. This has led to the development of flexibly scalable cloud services and data warehouses. Developers strive to move from relational databases to NoSQL (document-oriented databases, time series databases, etc.), which allow you to quickly and flexibly work with large amounts of data.

Nikita Kardashian noted the trend towards procedural-generated infrastructures and working with them, that is, on the integration of classic IT management with the practices of DevOps, SecOps and MLOps. The typical infrastructure of digital service, digital business today is not a stable set of hierarchically related components, but a dynamic structure that changes several times per hour or even per minute and is directly integrated with the pipeline for the development of business components and services. Any modern monitoring or control system must be ready for this - have tools for automatic discovery, detection of connections and interaction, detection and reconstruction of service-resource models without human participation.

Dmitry Untila pointed out the fact that so far the class of monitoring systems is not subject to mandatory import substitution, but in the near future the situation may change. According to him, the success of many well-known solutions, the same Zabbix, consisted in a huge community of professionals who jointly moved the industry, as well as the availability of ready-made integrations with other monitoring systems. This is essential when building comprehensive umbrella monitoring systems.

Шаблон:Quote 'author=Dmitry Untila, Product Manager "Remote," "Laboratory Numerator"

According to Alexander Antanashchuk, one of the key problem areas of the industry is the collection and updating of information about configuration units, their connections in a dynamically changing infrastructure, as well as updating the requirements for fault tolerance of services. Reconfiguring, migrating virtual machines, automatically scaling, and other factors make it difficult to maintain an up-to-date view of the infrastructure, which affects monitoring efficiency.

Шаблон:Quote 'author=Alexander Antanaschuk, Project Manager, Sphere Umbrella Platform Monitoring (T1 Holding)

Alexey Hakobyan also pointed out the fact that the topic of umbrella monitoring is actively discussed in the IT industry. It provides control from application solutions to equipment, and there are already several Russian products on the market that provide end-to-end monitoring of information systems and business services.

As Nikolai Ganyushkin said, the industry has a difficult situation around the APM (Application Performance Management with distributed tracing) class: there are no truly domestic solutions in this area on the Russian market. There are renamed versions of Western technologies, including Open Source solutions (copies of New Relic and OpenTelemetry) and proprietary products that are copies of Dynatrace and IBM Instana. The problem is aggravated by the fact that these solutions were included in the register of domestic software, although in fact they are not. The development of Russian APMs is underway, but this requires significant investment.

Шаблон:Quote 'author=Nikolay Ganyushkin, founder and managing partner of Monq Digital Lab

Pavel Eroshkin noted the lack of data center capacities in the Russian market and the difficulties with their scaling. This pushes companies to find solutions that can effectively manage resources in a capacity-constrained environment. The trend towards cooperation between Russian developers of monitoring systems and hypervisors (a tool for parallel control of several operating systems on one computer) is increasing, integration and standardization are becoming key factors for further market growth.

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