EDMS and ECM DAY: professionals discussed solutions and shared experience
21.10.14, 18:24, Msk
Текст: Natalya Lavrentyeva
On October 7, 2014 TAdviser which became in recent years the leading expert center concerning automation of the state and business in Russia held the EDMS and ECM DAY industry conference during which the most objective and broad picture of the Russian market of workflow automation was submitted to participants.
EDMS and ECM Day on October 7, 2015
EDMS/ECM systems directory,
developer companies and integrators it is available on TAdviser
Content |
During the conference of TAdviser of EDMS and ECM DAY new analytical data on the market, solutions and vision of market trends from the leading players and also examples of practical experience of implementations of an EDMS/ECM systems were provided from customers.
In total the action of TAdviser was attended by about 100 profile specialists from the commercial and state organizations. Among them – representatives of Russian Railway,Rosatom,Alfa-Bank,Gazprombank,VimpelCom,Sukhoi Civil Aircraft, Moscow Property Department,Rostourism and other organizations.
Conferee Sergey Bekyan, head of department of implementation of electronic document management systems of Department of IT of ROSATOM State Corporation.
Conferee Denis Chulikov, Sogaz
Conferee Habarova Elvira, Moscow Property Department
Analytics of TAdviser
During EDMS and ECM DAY TAdviser provided to participants the new analytical data on the EDMS/ECM systems market based on information obtained directly from players of the market and customers and also data of own large-scale base of projects on this direction. In particular, by estimates of analysts of TAdviser, in 2013 the volume of the Russian EDMS/ECM systems market reached 30.72 billion rubles, having increased by 20% in relation to 2012. At the same time about ¾ this amount it is the share of implementation services.
The largest foreign vendors traditionally do not open regional financial performance, however the leading Russian players rendering EDMS/ECM implementation services provided to TAdviser data on the revenue from this direction. The three of the leading integrators, according to the provided data, made 1C - turnover of her partners made 1.24 billion rubles,Business Logic with turnover in 760 million rubles and Croc, with turnover from an EDMS/ECM projects about 546 million rubles. It is possible to study data of TAdviser on an EDMS/ECM market according to the link in more detail.
Experience of customers, opinions of experts
Tatyana Knyazeva, the manager of projects of IT in Allianz, during the performance told about features of implementation of EDMS in insurance company. Among the main difficulties at implementation it designated the developed stereotypes and approaches to the organization of office-work and document flow since 1999 in the companies, mass uncontrollable use of corporate e-mail for the solution of any questions, lack of accurate processes for the same procedures and also lack of support and interest in implementation of EDMS from the management.
Knyazeva Tatyana Valentinovna, Manager of projects of IT, Allianz
Also Tatyana Knyazeva told about long process of implementation of electronic document management in her company at which solutions of different vendors were at different times used.
Alexander Bourne, the director of the department of information systems Sukhoi Civil Aircraft, shared with participants at the event features of implementation of EDMS in the large company and "the ideal plan" of implementation of EDMS provided the. According to him, the project needs to be begun with advertizing of a system among employees, having organized the presentation of the project and having provided information on a system for employees and also to conduct its embedded advertizing. Further steps include organizational and technical training, installation of "the initial version", the analysis and design, development and additional tuning then – commissioning of the customized version and its technical support.
Alexander Bourne, Head of the department of implementation of the IC, Sukhoi Civil Aircraft (SCA)
On a question from the hall whether it makes sense, according to Alexander Bourne, to implement the EDS in industrial electronic document management systems he answered that he recommends to begin to use the simple electronic signature at system implementation.
"In such a way you will be able to begin to transfer all employees to a system. Until you it make, they will demand from you circulation of paper documents on all divisions", - he told.
The Head of Department of IT of Tractor Plants concernEvgeny Gavrilov told about an implementation project of uniform EDMS in the company. As of October in a system more than 800 employees actively work and about 2000 work with a system in the readings mode. The solution to work with a system with iPad for heads of concern is also implemented. Among the reached effects of implementation of EDMS Gavrilov gave reduction of terms of processing, a possibility of tracking of hierarchy and communication between documents (in performance of the order, in response to, etc.), the guaranteed delivery of the document to the addressee (documents are not lost), a possibility of full-text search according to documents.
Gavrilov Evgeny Valeryevich, Head of Department of IT of Tractor Plants concern
Vladimir Hudyaev, the head of department of innovations of Management of ICT and communication of administration of Krasnodar, in the performance told about upgrade and development of electronic document management in the city administration which is at the initial stage. Users of EDMS are about 60% of staff of administration of Krasnodar now, and in 20015 is going to increase their number by 20%. The functionality of the solution due to emergence in it of opportunities for work with citizens' appeals, automation of process of passing of agreements, work with meetings will be also expanded, stream scanning of documents and so forth Besides, it is going to implement mobile jobs for heads under iPad.
Hudyaev Vladimir, head of department of innovations, Management of information and communication technologies and communications, Administration of the municipal entity Krasnodar.
On a question from participants of whether EDMS for administration of Krasnodar is an innovation or it became already usual technology, Hudyaev noted that more likely still the first.
"I think that it is after all an innovation. I do not know precisely, as in Moscow, but for regional administrations it so, especially mobile jobs of heads giving an opportunity from mobile devices to give orders to employees", - he noted.
Pavel Karasyov, the Chief information officer of Chiesi Pharmaceuticals told about the organization of electronic document management for remote employees using the EDS in the company. In the report he told about merits and demerits of remote work and also submitted pictorial diagrams of transfer of 80 regional employees of the company to remote work and obtaining the EDS by them.
Pavel Karasyov, Chief information officer of Chiesi Pharmaceuticals
As the main benefit for the employer from job management thus he called, first of all, an essential economic benefit: economy is reached, for example, due to lack of need of the certification of jobs required during the work of the employee at office and also economy on transfer of documents to remote workers.
Vladimir Solovyov, the director of information technology of Financial University under the Government of the Russian Federation, told about features of document flow at the universities and also about EDMS of the university. He noted that modern model of activity of the universities application of corporate content management systems is possible, mainly, in customer relations and in management of the basic scientific processes.
Solovyov Vladimir, CIO, Financial University under the Government of the Russian Federation
In the Financial University under the Government of the Russian Federation implementation of EDMS began in 2009, and in 2014 upgrade was carried out it. Using a system the university solves such problems as document registration, the centralized mailing, tracking of routes of documents and control of execution of instructions.
Vadim Korovko, the head of department of business applications of ABB company, made the report on experience of the ECM organization in home company, including exchange of electronic documents with clients and suppliers. As one of problems it designated that the company had not too big base of the clients ready to exchange electronic documents.
Cow Vadim, Head of department of business applications of ABB
The independent expert in the field of office-work, the candidate an ist. sciences Elena Romanchenko in the performance noted that time "classical" passed EDMS though they are still necessary for structuring information, significant for the organizations. Among new technologies and models of work with information it gave mobility and remote work with documents, creation of unified information environment and integration into other office applications, optimization of a working space, personalisation of content (formation of collections of documents), etc.
Players of the market: trends and solutions
The chief ECM architect of Business Logic (IT Group)Oleg Beylezon provided data of survey of customers conducted by his company of solutions, rather most relevant for them, in 2012-2013 and 2013-2014 in the report. Poll showed that the vast majority of respondents the most relevant for the company sees replacement with the existing EDMS by a new solution or expansion of its functionality. And the number of respondents with similar answers grew in a year by 10%.
Beylezon Oleg, main ECM- the architect, Business Logic"IT(Group)
Among the reasons for which customers of the company come to the decision on replacement of EDMS Oleg Beylezon calls problems with performance and insufficiency of functionality, high cost of development and support of the existing system, not modern design, a binding to outdated software and hardware platforms. One of the reasons is also the closeness of the code of the platform because of what the customer can make by own efforts little, he noted.
"When a problem one, as a rule, it is possible to find some solution, but to replacement people come when problems collect much. One of such examples is our present project on migration of document flow in Federal Migration Service which is going to be completed by the end of the year. In many departments the priority is now given to open code systems", - Oleg Beylezon told.
The manager with corporate clients of ABBYYMaxim Ternovykh in the report told about opportunities of use of solutions of stream input of data in different information systems, including ECM. He noted that use of such solutions is relevant if the flow of documentation in the company makes from 5 thousand documents a month and above, the company has more than 50 partners and it is possible to select not less than 20 types of different documents.
On a question from the hall of the price of similar solutions, Thorny answered that solutions of ABBYY in the field can cost from several hundred thousands of rubles to several tens millions and above, but in the similar projects "it is necessary to make a start more likely not from their cost, and from effect of automation which will provide payback of the solution".
Alexey Budin, the CEO of ELMA, noted that replacements of one EDMS by another really take place to be. Basic reasons, according to him, two.
"The first - a system was installed long ago and that logic which once approached – any more does not approach. A system should be able to develop with the company, to adapt to new processes. If it does not occur, sooner or later it becomes small or irrelevant, he told. - The second – an error in the choice. Often take the narrow systems which solve classical clerical problems, and as a result it turns out that the office the company interests at the last minute, processes are necessary. Also the thought of replacement comes".
Budin also believes that the greatest demand is now observed on solutions which involve and will organize all company.
"Documents for the sake of documents already in the past. Now solutions which help to organize processes of the company, to build procedures of rendering external and internal services, to bind it effectiveness are important", - the CEO of ELMA told.
The president of DocsVisionVladimir Andreyev in the performance emphasized that he for the last few years significantly extended as a range of the tasks solved using EDMS and users: if before them secretaries and clerks, then now among users of EDMS – the working groups, owners of processes, partners, final contractors and even top management of the companies used generally.
Vladimir Andreyev, president of DocsVision
The new classes of tasks solved using EDMS include situational management, group interactions, the process management assuming creation of BPM within the integrated EDMS/ECM and also legally significant document flow – paperless interaction with partners.
The marketing specialist of mobile applications of EOS GroupArtem Andreyev, in turn, told about a role of mobile solutions when using EDMS. He noted that for today mobile applications became an integral part of work of a corporate segment and are purchased both for the management of the companies, and for normal employees.
EOS Group has mobile applications under platforms iOS and Windows 7 and 8 at the moment, and soon the company is going to release applications and for OS Android. Using these applications it is possible to conduct managements of business processes, to exercise creation and control of instructions, approval and document approval.
The CEO of Conteq companyAlexey Semidetnov in the performance told about provision of solutions based on MS SharePoint in the Russian market. He noted that in an initial type this solution for the Russian document flow does not approach as in it the majority of tasks of office-work and specifics of the Russian document flow are not solved, and the interface is expected not the normal user, and IT specialists. Solutions based on MS SharePoint are, as a rule, developed under individual requests of customers or purchased as "box" and are improved if it is about not the really big companies.
Alexey Semidetnov, CEO of Conteq
The "boxed" solution DocSpace based on MS SharePoint, according to Semidetnov, customers with quantity of jobs most often select more than 15 at which as infrastructure solutions solutions of Microsoft are also used. At the same time maintenance and development of new functionality in certain cases can be performed by the customer independently.
According to the results of Alexey Semidetnov's performance between participants the discussion was unrolled, it is how reasonable to implement similar solutions from a box. According to some of them, at rather low cost of "box" the essential additional financial investments often are required to bring a system to compliance to requirements of the company.
Dmitry Shmaylov, the head of development department of ECM solutions and maintenance of sales of Elar company, during the performance designated the most frequent problems in data management. In his company refer difficulties with information search to like those and documents, uncertainty of organizational processes, lack of a possibility of convenient collective work and tracking of information movement of the organizations, duplication of information. Also it provided the technology of corporate information search developed by the company which functionality appeared also in the SAPERION ECM platform. Dmitry Shmaylov told that the project of search technologies was implemented by the company in the Russian President Administration.
Dmitry Shmaylov, head of development department of ESM of solutions and maintenance of sales, ELAR corporation
Vasily Babintsev, the marketing director of Directum, provided a survey result of Chief information officers and heads-subject teachers of the large companies, carried out in August, 2014, rather most priority parameters for them when choosing an EDMS/ECM system. On the first place – 47% of respondents - respondents put functionality of a product and its focus on need of business users and business which its price and convenience of using follows.
Babintsev Vasily, Directum
Also the representative of Directum told about testing of gamification in home company for involvement and user training to work in an ECM system. 456 employees from whom 87% told that gamification helped them to study independently a system took part in the project, 63% noted increase in personal efficiency.
On a question from the hall of whether the company is going to alienate this technology and to offer customers Vasily Babintsev also reported that in the test mode it is already available as a part of "box" to customers of the company, and a feedback and the reporting was already received from several customers.
The area manager of 1CNadezhda Merkuryeva among trends in the EDMS/ECM market selected such as growth of requirement to bring closer results of work of an EDMS/ECM systems to business needs and tasks of specific divisions, attraction to decision making about implementation of functionality not only IT or top management, but also heads of services on each functional area, more frequent employee involvement in creation of a system.
Merkuryeva Nadezhda, head, 1C
Also Nadezhda told about use of own workflow system "1C" in the company where more than 700 employees are involved in a system.
Part in a conference was taken by about 100 people from customers and suppliers
General partner
Partners
Conference subjects
Within the conference the following questions were raised on October 7, 2014:
- Alignment of forces in the Russian EDMS/ECM market: what suppliers cause trust?
- Features of implementation of an EDMS/ECM in a public sector, financial companies, a telecom, trade, mechanical engineering and other industries
- It is more than EDMS: what else functions can a system undertake?
- Electronic document management on mobile devices: problems of administration and security
- Delivery of the electronic reporting in state bodies: overview of opportunities
- Perspectives of EDI in Russia
- Implementation of the electronic signature: what now and what will be farther?
Speakers
Lavrentyeva Natalya | Gavrilov Evgeny Valeryevich | Knyazeva Tatyana |
Deputy chief editor of TAdviser | Head of the Moscow Department of Information Technology, "Tractor Plants Concern" | Manager of projects of IT, Allianz (integrates ROSNO insurance companies, Progress-Garant and SAK Alliance) |
Semidetnov Alexey | Solovyov Vladimir | Beylezon Oleg |
CEO of Conteq | CIO, Financial University under the Government of the Russian Federation | chief ECM architect, Business Logic"IT(Group) |
Merkuryeva Nadezhda | Bourne Alexander | Karasyov Pavel |
head, 1C | Head of the department of implementation of the IC, Sukhoi Civil Aircraft (SCA) | Chief information officer of Chiesi Pharmaceuticals |
Hudyaev Vladimir | Romanchenko Elena | Cow Vadim |
Head of department of innovations, Management of ICT and communication, Administration of the municipal entity Krasnodar | The independent expert in the field of office-work, an edging. ist. sciences. | Head of department of business applications of ABB |
Andreyev Artem | Babintsev Vasily | Shmaylov Dmitry |
the chief specialist on marketing of mobile applications of EOS Group | marketing director of DIRECTUM | head of development department of ESM of solutions and maintenance of sales, ELAR Corporation |
Andreyev Vladimir | Thorny Maxim |
president of DocsVision | manager with corporate clients of Abbyy |
Program and presentations of participants
Conferees
TAdviser of EDMS and ECM DAY is a platform for exchange of views between customers and suppliers. The conference will be interesting to representatives of system integrators, including heads of departments of implementation of systems, participants of project teams, marketing specialists and others.
The participation in a conference was confirmed:
Gazprom Neft | The chief specialist on IT |
RN-business service | Deputy manager Napravleniya of automation systems of business |
Mobile TeleSystems | Head of group |
Hilti Distribution Ltd. | Finance process specialist |
Hilti Distribution LTD | Project manager |
Absolute Bank | Director of DIT |
East express bank | Architect |
Eurasian Development Bank | Head of department of information technologies |
PSP-FARMAN, Ltd company | Head of information technology |
Rostourism | Project manager |
ABV GROUP | Project manager |
Shopping Mall KARAVAN | Director of the department of IT |
Novatek | Leading specialist |
State-owned federal state Institution GIVTs Rosrezerv | Head of department of interaction with the public and OGV |
PEK | Project manager |
NPF Stalfond | Director of information technology |
OSM Technology | IT manager |
JSC RUK | Deputy CEO |
Special technologies | IT engineer |
Accounting and financial service | Deputy chief of information and analytical management |
Sukhoi Civil Aircraft (SCA) | Director of Directorate of Informatization |
Rusagro group | Head of department of IT |
HOFF | Director of information technology |
Alfa Bank | Director of knowledge management |
JSB Probusinessbank | The consultant - the analyst |
World of the tool | Director of organizational development |
Transcapitalbank | Chief specialist of department of projects |
ASCON System of design | Marketing manager |
Rosseti | Chief expert |
State Budgetary Institution Mosstroyinform | Assistant department head |
RGSU | Senior teacher of department "Personnel management, document science and archive science" |
Chiesi Pharmaceuticals | Chief information officer |
Dominant Group | CIO |
AT Consulting (AT Group) | Leading consultant |
NPF of power industry | Project manager |
Bonniyer Pablikeyshenz | Chief information officer |
Fedeko Group | CIO |
Alfa-Bank | Head of department |
Brayns, Ekspert Group | Director of IT |
Nadymstroygazdobycha | Leading specialist |
BIO company | Director of information technology |
Medsi group | Head of department of IT of infrastructure |
Ministry of Telecom and Mass Communications of the Russian Federation | Specialist in development of industry solutions |
CDB RM | The chief specialist on IT |
Voentorg | Chief of Information center |
Hilti Distribution LTD | Project manager |
Supreme Court of the Russian Federation | Deputy head of department |
Vesta Regiony | Director of information technology |
Federal State Unitary Enterprise VIMI | The associate director on development |
MBSI | IT director |
Pipe Metallurgic Company | Deputy head of department of service station of NSI |
Administration of the municipal entity Krasnodar | Head of department of information and communication technologies and communications |
InCity | Head of department of support |
AlphaInsurance | Deputy manager of Management |
VTB Specialized depositary | IT director |
You BLAME RAS | The leading specialist on IT systems |
Russian Railway | Head of department of modeling of business architecture and processes |
Center of development of economy | Senior analyst |
Center of development of economy | Director of technical strategy |
Accounts Chamber of the Russian federation | Chief of group |
Alfa-Bank | Electronic document management system project manager |
Siberian Service Company | Deputy chief of UIT |
Embassy of France in Russia | The development expert |
Nordgold | Chief information officer |
Nordgold | Chief information officer and information security |
Rezidor Hotel Group | The area manager of IT across the Russian Federation and Eastern Europe |
TerraLink | Area development director of ECM |
TerraLink | Development director of electronic document management and complete solutions |
VimpelCom | Lead engineer |
EcoProg | Chief of OZIS |
VTB 24 | Director of the department of informatization |
EXPO-NOVOSTI studio | Director of IT |
AEON corporation | Head of department of information technologies |
AEON corporation | Head of department of office-work |
MIREA | Head of IT |
SPSR-Express | Architect of business solutions |
SHBN Rusagro Group | Chief information officer |
Pharmstandard | Head of group of automation business of processes |
Pharmstandard | Head of department of development and deployment of information systems |
Rosatom | Head of department |
Ulton | Technical Director |
Spasskiye Vorota-M insurance group | The chief executive on IT |
Rosenergoatom concern (SAP ERP) | Department director |
Enterprise Ireland | Consultant |
Gazprombank | Consultant |
Korpusgroup group | Deputy chief of DUITR |
Gremm Group | Managing director |
Cecco | Chief information officer |
Kart-Motors | Head of department of IT |
MEDIA Pro | Project manager |
B&N Bank | Head of the Center |
SUE Vodokanal of St. Petersburg | Deputy head of department of IT and communication |
SUE Vodokanal of St. Petersburg | Systems analyst |
Content expert | CEO |
MBA-Moscow bank | Head of department of IT |
Registration chamber | Assistant department head |
Moscow Property Department | Head of department |
Corporate management | Manager |
Dixie Group | Prodakt manager of EDMS |
DIOTAK | Associate director of information technologies |
DOCFLOW | Project manager |
DOCFLOW | Project manager |
National Research Nuclear University of NIYaU MEPhI | Director of institute of the innovation management |
RN-Inform | Architect |
Prefiks-Audit | Head of information analysis department (IT director) |
Rostec of Givmet | CIO |
UK of "RUSNANO" | The head on operation of information systems and IT infrastructures |
Russian Telephone Company | Project manager, IT Department |
Federal state unitary enterprise "GLAVNIVTS" Upravleniya delami Prezidenta RF | Head of department of external relations and marketing |
SMU PEMZ | Specialist of ASUP |
Indesit of RUS | Head of information technology |
Stroygazconsulting (SGK) | Chief information officer |
Mitsubishi Corporation (RUS) | IT manager |
UVZ-Logistik | Chief OITII |
Finance Media | Managing director of the Bankovskiye Tekhnologii Magazine |
UVZ-Logistik | Head of department of development and deployment of 1C: Enterprise |
Federal State Budgetary Institution Russian Government Analytical Centre | Deputy manager of directorate of IT |
Federal Service for Labour and Employment | Head of department |
United Rocket and Space Corporation | Head of service of implementation |
Ingosstrakh | Head of IT projects |
Civilian airliners Dry | Head of department |
SOGAZ | Project manager |
Transsnab | Head of department |
Civilian airliners Dry | Head of the department of the IC |
Information partners
Information on partners
Business Logic
Business Logic"IT(Group) − the innovative company working at a joint of managerial and information technologies, using the most modern developments and trends of IT market.
Business Logic develops one of the ECM solutions "Logic of ECM" conducting in the Russian market (BOSS-Referent earlier). Keeps large-scale projects on creation of electronic storages of unstructured information and management of it in government institutions, the largest Russian oil and telecommunication companies, in other branches of the economy.
The Logic of ECM ECM system is successfully used today both by business companies of different scale, and federal/regional authorities among which: Federal Tax Service of the Russian Federation (the largest workflow system in Russia — more than 120 thousand users), Federal Service for State Registration, Cartography and Cadastre of the Russian Federation, MTS company (the largest corporate EDMS in Russia — more than 25 thousand users), AFK "Sistema", Rosneft, Transneft, Tele2, Federal Migration Service, Aeroflot, Alfa-Bank and many others.
Strategic partners of the company − Abbyy, Alfresco, IBM, Red Hat.
In more detail on the website: http://ecm.blogic20.ru
ABBYY
The Russian company Abbyy – the leading world software developer and service provider in the field of recognition and input of documents, linguistics and transfer. More than 30 million users and tens of thousands of the organizations use solutions of ABBYY for automation of labor-intensive processes worldwide, saving time and turning information into useful knowledge. In business market of Russia of ABBYY – the recognized leader in the field of stream input of documents and dannykh1.
For the last 2 years in Russia based on solutions of ABBYY more than 60 large projects were implemented. Customers of ABBYY are the Russian and international companies from bank, insurance, power, oil and gas, telecommunication and other industries and also from public sector. Among them: Sberbank, Alfa-Bank, Raiffeisenbank, VTB, Allianz insurance company, SK Soglasie, Transneft, JSC IDGC of Siberia, KES Holding, SIBUR, MTS, Tele-2, Federal Tax Service of the Russian Federation, Federal State Budgetary Institution Federal Center of Testing (USE) and others.
- According to the rating of CNews "The leading solution providers for stream input of data in the market of Russia"
DocsVision
DocsVision LLC is a system developer of management of documents and business processes of Docsvision. Specialists of the company are a part of industry expert advices, and take part in formation of standards of electronic document management including at the state level. In addition to the Docsvision platform provides to users the whole gamma of the different mobile solutions supporting different options of use of a system in any place at any time.
Sales of the Docsvision system are performed only through a partner network of the company which totals about 100 partners in Russia and in other countries today. For convenience of customers the Docsvision platform is localized in several languages. Today partners of DocsVision implement more than 1000 implementations of Docsvision at the enterprises and in the organizations of medium and large business of different industry accessory.