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2021/11/21 15:35:38

Informatization MFC My documents

The introduction of information technologies in the MFC is carried out in accordance with the recommendations of the Ministry of Economic Development of Russia. The Russian IT market has several major players specializing in the informatization of the MFC and offering appropriate solutions.

Content

MFC concept

The main article is the Multifunctional Center for the Provision of State and Municipal Services (MFC My Documents). Concept

Recommendations for functioning of MFC IT systems

In January 2014, the Ministry of Economic Development of the Russian Federation approved the recommendations of[1] to the functioning of information systems and security in multifunctional centers for the provision of state and municipal services (MFC S). The agency also announced recommendations for communication channels, which the MFC uses for electronic interaction with authorities.

Minek recommends equipping the workplaces of MFC employees with computers with a processor clock frequency of at least 1 GHz, RAM of at least 512 MB, a monitor with a resolution of at least 1280x1024 and a color depth of at least 16 bits. At the same time, the department also allows the use of MFC terminal employees at workplaces.

To work with UEC, the ministry recommends equipping the workplaces of MFC employees with microprocessor card readers compatible with UEC technologies and personal identifier input devices (pin). This is due to the fact that Minek recommends identifying and authenticating the applicant using the UEC identification application and signing documents with a qualified electronic signature using UEC.

For MFCs in which no more than 9 employees work with an automated information system (AIS MFC), the agency recommends organizing communication channels with a capacity of at least 256 kbps for each workplace. If in the MFC more than 10 employees work with the AIS MFC, then they need a channel with a speed of at least 2 Mbps for all.

To ensure the reliability of the MFC, the ministry recommends that each center deploy a backup communication channel between the AIS MFC and the interagency electronic interaction system (SMEV) with a capacity of at least 30% of the capacity of the main communication channel. And the ministry recommends creating a reserve channel between the AIS MFC and the workplaces of MFC employees only if more than 100 thousand people live in the territory served by the MFC.

Recommendations for informatization of the MFC, January 2014

To ensure information security, in addition to traditional measures, Minek recommends identifying MFC employees responsible for meeting the requirements for protecting information contained in the AIS. The Ministry also recommends that access rights to the system be delimited and that its events be recorded.

In order to store data in the AIS, the document recommends organizing its operation in such a way that power failures or power outages do not lead to a failure of the system hardware. In addition, the agency recommends backing up data and software with a frequency of at least 1 time per day. The maximum system recovery time from backups indicated by Minek is not more than 4 hours.

The document also recommends ensuring the interaction of the AIS MFC with the federal registry of state and municipal services, the information and analytical system for monitoring the quality of public services, the AIS of the telephone service center, the unified identification and authentication system (ESIA), the state information system on state and municipal payments (GIS GMP) and other IP of state authorities and local self-government with the help of SMEV infrastructure . At the same time, incoming electronic messages from SMEV are recommended to be verified in terms of authenticity and integrity, as well as the validity of certificates of electronic signature verification keys.

Audit of MFC compliance with IT recommendations

MFC audit results, January 2014

In January 2014 Ministry of Economic Development Russia , it was carried out MFC network inventory in terms of the characteristics of communication channels, security equipment, information technology infrastructure, information systems[2]

The best indicators were recorded at the MFC of the Lipetsk region (96% in accordance with the recommendations), the Kabardino-Balkarian Republic (94%) and the Republic of Bashkortostan (94%).

The worst indicators are in the Chukotka Autonomous Okrug (15%), the Jewish Autonomous Region (15%), the Kursk Region (17%), and the Udmurt Republic (17%).

Requirements for MFC integration with external IEs

Requirements for integration of AIS MFC with external information systems are given on the following resources:

By the end of 2014, 100% of MFCs should be connected to ISS MCGU Шаблон:Main 'IAS MCGU

Solutions for informatization of the MFC

2021

Start printing on paper of certificate with QR-code about vaccinations against COVID-19

November 17, 2021 Ministry of Digital Affairs of Russia reported that together Ministry of Economic Development of Russia with launched MFTS into print on paper a certificate QR code on preventive vaccinations against COVID-19 and the disease suffered.

The work was carried out in accordance with the instructions of the Chairman of the Government of Russia Mikhail Mishustin.

The tasks of the Ministry of Digital Affairs included the development of a technical solution that will ensure the access of MFC employees to the information systems of the Ministry of Health of Russia, containing information on vaccination against COVID-19, the disease suffered. Such access is organized through a specialized automated workplace of an MFC employee for the formation of COVID-19 certificates at State Services.

The printed certificate contains the QR code, validity period and name of the owner and does not contain medical data. Over the first day, more than 50 thousand people ordered the printing of certificates at the MFC throughout the country.

Both citizens of the country and those people who have a residence permit in Russia or another document allowing them to live in the country can apply for the service. The solution is designed to facilitate access to certificates with QR codes.

In order to obtain a certificate from the applicant, the following list of documents will be required:

  • Identity document (previously presented for coronavirus vaccination (COVID-19) and/or medical care);
  • SNILS (if any);
  • documents confirming the right to act on behalf of the applicant;
  • passport (if the applicant requires a copy of the certificate in English)
  • OMS policy (if any).

Using Promobot Scanner - saving 45 minutes a day by MFC employees

In June 2021, it became known about the results of using a smart scanner Promobot Scanner in a multifunctional center "My Documents". Perm For six months of work, the device analyzed more than 3 thousand documents and saved employees MFTS about 30 hours of work. More. here

Start providing advice via video link

At the end of February 2021, employees of My Documents public services centers in Moscow began to provide advice to residents via the Internet - via video link.

At the time of the launch of the service, specialists from the Moscow MFCs advise everyone on the most popular social services. For example, they talk about the procedure for obtaining a social card, compulsory medical insurance policy, SNILS, as well as a certificate for maternal (family) capital.

In addition, during a video conference, Muscovites will be able to find out how to get a free sanatorium and resort ticket from the social protection bodies of the population, a regional social supplement to the pension, as well as social payments to families with children. In the future, the list of services provided by video link will be expanded, said Anastasia Rakova, deputy mayor of Moscow for social development.

MFC in Moscow began to advise residents via video link

In order to get advice from an employee of the My Documents public services center via video link, you need to make an appointment for virtual reception using the portal mos.ru. There you need to go to the "Services" section and select the "Record for admission to the center of public services and OIV" button. Then you should click on the service "Video consultation in public services centers on the issue of providing individual social support measures." On the screen of the computer or smartphone, a calendar appears, where free windows of consultants are marked. Specialists provide online consultations daily from 09:00 to 19:40, one session lasts no more than 20 minutes, according to the website of the mayor of Moscow.

It is noted that the consultants of the My Documents centers provide only background information. To submit documents for receiving a particular service, you must personally contact the nearest center or use electronic services on the mos.ru portal, they remind.[3]

2020: The first "robot colleagues" in Russia began to advise visitors to the MFC

December 21, 2020 on the fourth floor of the shopping and entertainment center "Shchelkovsky" in Moscow opened the flagship multifunctional center with an area of ​ ​ more than 2.5 thousand square meters. meters. Visitors to My Documents are greeted by anthropomorphic robots - Robo-C models. They are called the first "robot colleagues" in Russia: they work in one place and interact with each other. More details here.

Typical solution

In order to simplify the task of informatization of activities MFTS Ministry of Economic Development Russia , he developed a standard information system for supporting the activities of multifunctional centers on the basis of freely distributed (software hereinafter -). AIS MFC ACT

AIS MFC ACT is designed to automate the main administrative and management processes in the MFC, is distributed in the constituent entities of the Russian Federation free of charge and complies with the requirements of the Decree of the Government of the Russian Federation of December 22, 2012 No. 1376 "On approval of the rules for the organization of the activities of multifunctional centers for the provision of state and municipal services," as well as Methodological recommendations.

The latest version of the AIS MFC ACT, developed by order of the Ministry of Economic Development of Russia at the end of 2013, includes the portal of the authorized MFC, the electronic queue, integration with the infrastructure of electronic government, the State Information System on state and municipal payments, the infrastructure of the Universal Electronic Card, and the Information and Analytical System for monitoring the quality of public services.

Distribution and operational documentation of the latest version of AIS MFC ACT are publicly available on the standard solutions support portal of the Ministry of Economic Development of Russia[4]

Commercial Vendor Solutions

Services for the introduction of information technologies in the MFC are also provided by Lanit, Technoserv (mainly engaged in telecom infrastructure), KSK Technologiya, Evolent, Skat, etc.

The concept of monitoring the activities of the MFC from Lanit

LANIT presented in the fall of 2014 the concept of monitoring the activities of centers for the provision of state and municipal services (MFC), which should become a new management tool and increase the effectiveness of mechanisms for the provision of state and municipal services to the population. The concept is based on the transition from an extensive management model based on a quantitative increase in resources to a model of multifactorial analysis of the accumulated statistical data and solutions based on it.

Most existing MFCs are automated, have their own information systems. However, there are problems with the collection and processing of primary information, as well as with making optimal management decisions at certain points of operation of the centers. It is necessary to reach a new level - real-time collection of transactional information from all information systems of centers, aggregation of it according to certain indicators and analysis.

The first data block is the operational indicators of the organization, updated in real time. These include, for example, the current number of applicants in the queue; Number of operators receiving the duration of the applicant's service by each operator; The number of pending sets of documents in operation and prepared for issuance to applicants.

The second block of data is constantly accumulating statistics, which clearly demonstrate the dynamics and deviations in the main activities of the organization. These include, for example, the average service time of applicants, their number on various days of the week and hours, statistics on requests for services, broken down by the authorities providing them.

The obtained arrays of information will have high reliability, and the mechanisms of analysis exclude the human factor.

In a single monitoring system, interfaces can be created for regions that will allow you to view data on the regional MFC system and a specific center. Employees of federal state bodies, for example, Ministry of Economic Development Russia will use a single interface where you can analyze the entire history of data in the context of the region and country.

See also

Overview of IT in Russian regions 2015

Notes

  1. ↑ the Order of the Ministry of Economic Development of Russia dated January 22, 2014 No. 21 "On approval of methodological recommendations for ensuring the activities of multifunctional centers for the provision of state and municipal services in terms of the functioning of information systems..."
  2. ↑ The final table of the MFC network inventory, January 2014.
  3. ↑ How to get a social card and compulsory medical insurance policy: specialists of public services centers now advise by video link
  4. ↑ Distribution and operational documentation of the latest version of AIS MFC ACT.
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