The Ministry of Digital Ministry of Digital Development fined Rostelecom ₽136,8 million for poor-quality e-government services

Main article: Electronic government of Russia

Chronicle

2025: Fine of ₽136,8 million for substandard e-government services

Ministry of Digital Development of Russia imposed a fine of ₽136,8 million on the telecommunications company Rostelecom"" for incidents that negatively affected the quality and availability of computing resources for the electronic government system, including service violations, and Ministry of Health Social Fund MINISTRY OF EMERGENCY SITUATIONS other federal departments. This became known in August 2025.

According to CNews, the sanctions were applied under a contract worth ₽15,3 billion for the provision of computing power for government agencies, while the fine is less than 1% of the total amount of the contract between the department and the telecommunications operator. The fine was issued by the Ministry of Digital Development in July 2025.

𝓲

Фото: Freepik

Penalties are based on documents published on the public procurement portal, according to which, during the acceptance of work, inconsistencies in the results with the requirements of the contract were revealed. Rostelecom was unable to provide the proper cumulative level of resource availability for government agencies in accordance with contractual obligations.

Under the terms of the contract, Rostelecom was obliged to provide a total level of resource availability of at least 99.5% for all connected government agencies. The Ministry of Digital Development recorded multiple incidents that led to a violation of the combined level of quality and inaccessibility of services for various federal departments.

Incidents with the e-government system affected the work of the Social Fund, where the availability rate was 99.35% instead of the required 99.5%. The violations also concerned the provision of communication channels for the Ministry of Health with an availability rate of 99.05%.

Malfunctions in the work of computing resources were recorded for the Ministry of Digital Science and the Ministry of Emergency Ministry of Digital Development. The most serious violations occurred in the systems of the Russian environmental operator, where the availability ratio was only 97.45% with a contractual requirement of 99.5%.^[1]

2024

Allocation of 1.25 billion rubles to Rostelecom for work on e-government infrastructure

On December 23, 2024, the Ministry of Digital Development of the Russian Federation signed a state contract with PJSC Rostelecom for the operation of e-government infrastructure (IEP). About 1.25 billion rubles are allocated for relevant needs.

Rostelecom has been the only contractor for the operation of IEP since 2009. In accordance with the agreement, Rostelecom must ensure the functioning of IEP services. The contract, among other things, provides for the work (services) of the User Support Center to ensure the functioning of IED information systems, to ensure information security, as well as to operate IED information systems. All work must be completed by December 20, 2026.

𝓲

Фото: Freepik

On the basis of IEP, interaction of information systems was implemented when providing state and municipal services, performing state and municipal functions in electronic form, as well as in other cases provided for by federal laws, acts of the President and the Government of the Russian Federation. In particular, the federal infrastructure of e-government allows citizens to receive public services in electronic form and save time on visiting departments and collecting certificates. The key components of IED are:

• Unified portal of state and municipal services (EPGU);
• System of interdepartmental electronic interaction (SMEV);
• Unified Identification and Authentication System (ESIA);
• Unified regulatory reference information system;
• Information system of the head certification center (IS HTC);
• Federal Register of State and Municipal Services;
• Automated information system "Federal Telephone Center for Collecting Citizens' Opinions on the Quality of Public Services";
• Federal state information system of pre-trial appeal;
• Federal Situation Center for Electronic Government;
• Feedback platform^[2]

Ministry of Digital Development left "Rostelecom" a general contractor for the development of e-government infrastructure of the Russian Federation

On December 10, 2024, the Government of the Russian Federation determined the sole executor of the Ministry of Ministry of Digital Development of works necessary for the development of e-government infrastructure (IEP) for the provision of public services. The general contractor of the project in 2025 will remain "Rostelecom."

IEP ensures interaction of information systems when providing state and municipal services, performing state and municipal functions in electronic form, as well as in other cases provided for by federal laws, acts of the President and the Government of the Russian Federation, etc.

𝓲

Фото: Freepik

In accordance with the published order, Rostelecom can involve subcontractors in the execution of state contracts as part of the development of IEP, subject to independent fulfillment of obligations in the amount of at least 5% of the total cost. The deadline for the relevant contracts is December 31, 2025. The e-government infrastructure includes the following segments:

• Unified portal of state and municipal services (EPGU);
• System of interdepartmental electronic interaction (SMEV);
• Unified Identification and Authentication System (ESIA);
• Unified regulatory reference information system;
• Information system of the head certification center (IS HTC);
• Portal Gosprodazh;
• Federal Register of State and Municipal Services;
• Automated information system "Federal Telephone Center for Collecting Citizens' Opinions on the Quality of Public Services";
• Federal state information system of pre-trial appeal;
• Federal Situation Center for Electronic Government;
• Feedback platform SETTLEMENT ();
• FSIS "Unified Information System for Managing Personnel of the State Civil Service of the Russian Federation" (UISUKS).^[3]

2023: Contracts for the development of state IT systems for 812 million rubles

In December 2023 Ministry of Digital Development, Communications and Mass Media of the Russian Federation , he signed Rostelecom contracts with "" for the development of state IT systems in the amount of almost 812 million. rubles The agency "" drew attention to these tenders.Interfax

The cost of one of the contracts is 561.97 million rubles. It deals with the creation and development of information systems included in the e-government infrastructure. The contract was signed on December 8, 2023, valid until December 31, 2024. The work, in particular, will affect the portal of State Public services and the system of interdepartmental electronic interaction (SMEV).

𝓲

Фото: Rostelecom

As part of the second contract (amount - 250 million rubles), Rostelecom will have to carry out work on the development of the federal GIS "Unified Information Platform of the National Data Management System" (NSMS). This contract was concluded on December 11, 2024.

Ministry of Digital Development Russian Federation in 2023 also signed a contract with Rostelecom for the development of the Public services portal and the Unified Identification and Authentication System (ESIA) for 600 million rubles. By order of the Government of the Russian Federation, "Rostelecom" was chosen as the only procurement contractor Ministry of Digital Development the Russian Federation in 2023-2024 as part of the national program "Digital Economy" related to the infrastructure of the Public services portal.

In addition, in 2023, Rostelecom was determined by the sole executor of services for the creation, operation and development of state information systems on the basis of the Gostech platform. This applies to the relevant state contracts concluded in 2023-2024.

At the same time, the company can engage subcontractors if it independently fulfills at least 10% of the total value of obligations under the relevant contracts. The customer is the Ministry of Digital Development or the institution subordinate to it - "State Technologies."^[4]

2023: Ministry of Digital Development signed a contract with Rostelecom for 11 billion rubles for the development of e-government infrastructure

On January 9, 2023, it became known that the Ministry of Digital Development had signed a contract with Rostelecom for more than 11 billion rubles for the development of e-government infrastructure. The telecommunications company will have to complete the work by September 30, 2024.

According to TASS, citing materials published on the public procurement website, work to ensure the functioning of information systems of the electronic government infrastructure includes, in particular, the provision of services to the user support center for ensuring the functioning of information systems, a service for the operation of information systems, as well as services for information security and content maintenance and support in social networks.

The Ministry of Digital Development signed a contract with Rostelecom for 11 billion rubles for the development of e-government infrastructure

The key components that are operated under this state contract are the unified Public services portal, mobile applications "Public services, Public services" Avto, "the unified identification and authentication system (ESIA), the interdepartmental electronic interaction system (SMEV).

By the infrastructure of electronic government, the Russian authorities mean a set of state information systems (GIS), software and hardware and communication networks that ensure the interaction of government agencies, citizens and legal entities in the provision of services and the implementation of functions in electronic form.

Earlier, the Government of the Russian Federation determined "Rostelecom" as the only executor of services necessary for the development of e-government infrastructure in 2023-2024. The Cabinet of Ministers has established the possibility of involving subcontractors in the execution of state contracts by the state operator. The condition for this is the fulfillment by Rostelecom itself of at least 5% of the total value of obligations under government contracts.^[5]

Notes