BPM Market Statistics

2023: The global BPM systems market grew 2.8% over the year to reach $215.2 billion

In 2023, costs in the global business process management systems (BPM) market, including services, reached $215.2 billion. This is 2.8% more compared to 2022, when expenses in this area were estimated at $209.4 billion. Industry trends are addressed in the Gartner survey, which TAdviser reviewed in early November 2024.

Organizations around the world pay significant attention to BPM solutions due to their potential to increase productivity and significantly reduce costs. Such systems make business operations more efficient and adaptable to constant market changes, which is important in the context of the emerging macroeconomic situation and geopolitical tensions. BPM platforms help companies achieve specific goals.

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One of the key drivers of the market in question is the development of cloud technologies. BPM cloud environments are designed to develop, test, execute, track, and optimize business processes and manage them. Customers can quickly start working with projects and deploy process application-based solutions without the need to build and maintain a core IT infrastructure.

The growth of demand for BPM solutions is also facilitated by the introduction of artificial intelligence and machine learning. Integrating AI technologies into existing BPM software allows companies to eliminate human errors from processes while providing better service to consumers. AI algorithms also help solve the problem of analyzing huge amounts of information. The BPM industry is driven by organizations' mature approaches to digitalization to improve productivity, flexibility and customer satisfaction.

AI is gaining popularity in the corporate sector, leading to innovative business models and improved processes. BPM tools help companies mobilize resources, automate repetitive manual operations and provide self-service where it was previously impossible, analysts say.

However, there are also restraining factors. One is the high upfront costs that BPM implementation can incur. In addition, since many industry verticals are unable to understand the exact concept of process control, they remain in the dark about the benefits offered by BPM systems.

From a geographical point of view, according to Gartner, in 2023 North America became the largest consumer of BPM solutions with a share of 59.9% in total costs. The region dominates due to the high penetration of advanced technologies into business operations. This is followed by Europe with a result of 20.9%. Thus, together these two regions provided more than 80% of global sales, or almost $174 billion. At the same time, the Asia-Pacific region is showing the highest growth rates. The list of leading industry players includes:

• Appian;
• IBM;
• Kissflow;
• Laserfiche;
• Pegasystems;
• BP Logix;
• Fujitsu;
• Opentext;
• Infosys;
• SourceCode Technology Holdings.

In terms of applications of BPM systems, the market is divided into BFSI (banking, financial services and insurance), IT and telecommunications, healthcare, manufacturing and others. The first of the listed segments provides the largest revenue: since the industry is experiencing an economic and financial crisis, organizations rely on technological tools to help them optimize resources and processes.^[1]

2022

As of December 2022, the TAdviser base has more than 5,200 BPM projects. According to this data, the leading vendors of BPM systems are ELMA, Directum and. Comindware

The images below show information on the number of BPM projects implemented based on the solutions of a particular vendor over the entire observation period (since 2005) and over the past 4 years. It is worth noting that Creatio is missing in the new statistical sections, which left the Russian market in March 2022.

2021: Key vendors of the Russian BPM systems market

Experts assess the competitive situation in the Russian market for BPM systems as stable. The functionality of the leading solutions has leveled off and does not differ significantly from each other, Russian BPM developers are gradually pulling themselves up to the leading Western counterparts. At the same time, the focus of customers is shifting to domestic suppliers of VM systems, the demand for Russian solutions is increasing.

The competitive situation remained the same. There are several players in the market who compete with each other year after year. Fundamentally, the market share of BPMS suppliers has not changed, "says Andrey Chepakin, Commercial Director of ELMA.

All this is confirmed by the statistics of projects, information about which is contained in the TAdviser database. According to these data, two vendors are among the leaders of the domestic BPM market - ELMA and Terrasoft. They confirm their positions from year to year, implementing a large number of projects in various fields. You can find out what other vendors of BPM systems stand out on the Russian market from the diagram below.

Anna Kuznetsova, head of BPM practice at Naumen, believes that now every market player is strengthening more and more in its niche: someone specializes in small and fast projects, someone mainly takes on large-scale tasks, some vendors implement solutions on their own, others - through partners.

In turn, RKIT notes that there are not many players in the BPM system market who can comprehensively automate key enterprise processes. At the same time, there are many companies that can automate only a part of business processes.

As for specific BPM solutions, according to TAdviser statistics, ELMA BPM and Creatio systems are most often introduced in Russia. The leaders also include Directum RX and Comindware Business Application Platform.

At the same time, experts talk about strengthening the closure of ECM and BPM solutions. Classes and boundaries of systems are increasingly blurred, notes Elena Istomina, director of the Directum consulting and implementation department.

2020

As of September 2020, the TAdviser database contains data on 3464 BPM implementation projects. Almost 90% of all these projects are in Russia. Traditionally, the largest part of implementations is registered in Moscow. St. Petersburg, Kazan, Yekaterinburg, Izhevsk and Nizhny Novgorod are also among the leaders in the implementation.

The statistics of completed projects show that the solutions of two vendors - ELMA and Terrasoft - are leading in quantitative terms in the domestic market of BPM systems. As of September 22, 2020, according to the TAdviser database, there are 974 projects for each of these developers. According to this indicator, ELMA and Terrasoft are on a par for the second year in a row, significantly ahead of other companies.

The top 10 leading vendors in terms of the number of completed projects using their BPM systems are shown in the diagram below. The TAdviser database has been accumulating information about projects since 2005.

As for specific BPM solutions, the most popular are the ELMA BPM and Creatio (formerly Bpm'online) platforms. These two products account for more than half of all implementations registered by TAdviser.

If we consider projects for the implementation of BPM systems from the point of view of industries, we can note that most often this type of solutions is implemented by trading and financial companies. Their shares are 11% and 10%, respectively. The distribution of other industries can be seen in the diagram below.

In addition to implementation statistics, TAdviser also prepares a rating of the largest suppliers of BPM systems on the Russian market (# rating here) and collects information about the main customers of domestic BPM vendors and integrators. Key customers are listed in the table below.

2019

As of September 2019, most often projects for the implementation of BPM systems are carried out in the field of finance, trade and the public sector. Leading industries also include construction, IT, consulting and healthcare. These seven industries account for almost half of all projects.

Industry distribution of BPM projects

* - according to the data of the TAdviser database for the observation period from 2005 to September 2019

The largest number of projects in the above areas is based on the solutions of two vendors - Terrasoft and Elma. As of September 2019, there are 768 projects of each company in the TAdviser database.

Terrasoft solutions are most in demand in the financial industry, in trade and in the field of information technology. Elma products are introduced more often than others by construction companies, as well as engineering and healthcare enterprises. In the public sector, KSK Technologies is the vendor leader in the number of projects.

The most popular BPM systems are Bpm'online and ELMA BPM Suite solutions. These products in the TAdviser database account for over 1.5 thousand projects.

These distributions practically do not EDMSECM take into account/-systems with BPM functionality (except for some projects). Docsvision In the next reviews, TAdviser plans to revise and improve the classification of solutions to more accurately display the market positions of vendors and their systems.

The rating of the largest participants in the Russian BPM market in terms of revenue from relevant projects is presented at link. Together with revenue, TAdviser collects data on large customers. The list of such is in the table below.

The largest clients of some domestic vendors and integrators of BPM systems in 2017-2019

2018

As of July 2018, the most popular areas for applying BPM solutions are the financial services industry, trade, construction, IT and consulting. These 5 industries account for about 40% of all BPM implementations.

Industry distribution of BPM projects

* - according to the data of the TAdviser database for the observation period from 2005 to July 2018

The largest number of projects in these industries were carried out on the basis of solutions from Terrasoft and Elma. The first is a leader in projects in the field of finance, trade, IT companies and consulting. The second is by the number of projects in the construction industry.

In general, according to the TAdviser project database, the top 5 vendors in terms of the number of implementations of their BPM solutions include Terrasoft, Elma, Docsvision, Intalev and Comindware.

* - the number of implementations of BPM-products of the vendor according to the data of the TAdviser database for the observation period from 2005 to July 2018

The most popular BPM systems are solutions Bpm`online and - ELMA BPM Suite 598 and 555 implementations, respectively. Next, with a noticeable margin, there are products, "," " Docsvision and Intalev: Corporate ManagementFirst form others.

Read also

• Overview of the BPM system in Russia
• BPM Market Statistics
• Directions of development of BPM systems
• Learn more about BPMS
• Business simulation
• Global BPM Market
• BPM (Implementation)
• Where will the evolution of BPM lead?
• Business Process Modeling Notation (BPMN)
• Project and Process Management Issues
• Services and Products in BPM Practice
• How to painlessly implement process management in the company
• Corporate/Business/Enterprise Performance Management
• "Russian market VRM 2015-2016." BPM Logic and TAdviser Research

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