Tomsk construction hypermarkets "Stroypark" launched self-service ticket offices 

2022

Launch of CSI K self-service cash desks in Tomsk region

SHOPPING CENTER companies Stroypark"" opened for buyers. self-service cash desks For Tomsk region this, this is the first project for organizing self-service areas shops in DIY and for goods the home. In the first month, the cash desks attracted 10% of buyers with, the bank cards percentage is growing. This was announced on February 21, 2023 by the company. Crystal Service Integration

Stroypark is not quite classic DIY stores: in addition to goods, dozens of professional services can be paid in the store, and customers can pay not only for individuals, but also for legal entities. There are 2 hypermarkets for 50 cash desks in Tomsk. The topic of self-service interested the retailer in connection with the desire to provide customers with up-to-date technologies, as well as optimize the load on the cash line due to the dynamic growth of the company in 2019-2022. 

The first island with 6 cash desks received buyers of the Stroypark shopping center on the street. Pushkin in December 2022, in February 2023 - the island for 4 cash desks opened in the shopping center on the street. Vershinin. The retailer installs CSI K cash desks under the Set Retail system, which also operates classic chain cash desks.

The target audience is buyers with 3-4 positions in the basket. Assistants work on all islands. The CSR supports work marked with goods, the loyalty Stroypark card is used. Payment is available from To the QR code , applications banks sending checks to. e-mail There is also specificity: at the self-service checkout, you cannot pay for services, measured and ordered goods, purchase a certificate with an amount. Security on the island is ensured by cameras and the work of an employee-controller. 

It was important for the company to offer customers a different buying experience. Positive feedback is visible, statistics are analyzed and an increase in the number of buyers at self-service cash desks is visible. Given the seasonality, by May 2023, the resources of cash lines will be optimally distributed and prepared for the peak influx of buyers. Self-service cash desks will save time buyers and make visiting Stroypark even more pleasant, noted Oleg Prokhorov, director of the sales department of Stroypark.

Upgrade Cash Processes with Set Retail

The company CSI announced on October 21, 2022 that construction hypermarkets "" in Stroypark September 2022, the project to modernize cash processes was completed.

Stroypark is 2 hypermarkets in Tomsk that offer not only household goods and repairs, but also dozens of related services, and also work with legal entities. In stores, a monolithic solution was installed that performs the functions of a sales and cash system. Due to the fact that it did not allow Stroypark to technologically develop at the box office, it was necessary to "block" it and transfer all processes to another system. To solve the problem, the retailer chose CSI and the cash solution Set Retail. The detailed analysis and modeling of existing processes at the Set cash desks took 4-5 months from the CSI and Stroypark design teams. In October 2022, all 50 store cash desks operate in this system.

The retailer turned off the printing of the second bank slip, tested sending checks to e-mail, and in an editable check form added the phrase "is a commodity check" - and reduced paper consumption on individual commodity checks, which is relevant for a construction store. At cash desks, the turnover of all categories of marked goods is supported. The return of goods to the company's warehouses has been simplified: now, instead of 4-5 steps, the buyer has only 2 of them.

One of the features of Stroypark is a lot of internal documents accompanying interaction with the buyer outside of the standard purchase. The cashier acted as a kind of operator who needed to understand them well: internships lasted 2-4 months. Now the cashier's task is, and to scan barcode then paying for a specific document will automatically start the desired process in the warehouse in the sales system. A couple of hours is enough to train a cashier to work in Set Retail.

Legal entities in Stroypark can make an advance payment on the balance and spend it gradually or conclude a deferred payment agreement - and such buyers also go through the cashier. The process was supported by the ability to switch the Set cash desk in Google Chrome, where Stroypark created a web page for interaction with the sales system. Shipping documents are printed by pressing a button in the browser, the buyer signs and leaves, and the cashier switches to cash tasks.

An important result of the project is that stores are ready to offer customers updated services - the first will be payment through the SBP and self-service cash desks for customers with small purchases.