Set Retail

2024

20 additional functionalities

CSI has moved to monthly awareness of new Set products. The review for August 2024 included more than 20 functions for retailers. The company announced this on August 26, 2024.

From November 5, 2024, for all participants in the turnover, there will be an obligation to transfer information about the retail sale of all types of soft drinks. We have implemented the improvements necessary to support legislative change. A feature has been created at the ShK level of the product, since not all goods of the category are subject to labeling from November 5, 2024 (the next stage will come on March 1, 2025). Work with Set Mark and Set Kit is also taken into account.

Several new products appeared at the box office: visual identification of goods when sold at Touch-cash desks, the ability to manage the list of goods from ERP at self-service cash desks, customization of interface images.

In addition, they conducted integration CSI K Digital Signage with SmartPLayer. CSRs will be able to show customers advertizing content in standby mode and inside the check. Another change to Set is the communication channel in Set Loyalty. Now from the platform you can configure mailings to users " mobile application Wallet."

Other important updates include: filter by check status when unloading through Set ESB and import of promotions, display of discount percentage at Touch-cash desk, payment by QR Alifpay at cash desks in Uzbekistan.

Set Ecosystem Product Overview

CSI introduced a quarterly review of Set ecosystem products on July 4, 2024. The digest for the spring-summer of 2024 includes more than 20 of the latest functionality for retailers.

Set Retail has more convenient tools for working with. marking Cash desk can be set to the mode of parallel processing of requests in marked products control services -,, IMS Set Mark Honest Sign for permitting mode.

Also, the developers of Set Retail have expanded the opportunities for the sale of draft beer by updating Set Mark: now you can quickly sell draft beer, store brands locally, and even more carefully monitor the disposal of beer from the cake and the shelf life of draft drinks. In addition, Set Retail has already implemented the sale of labeled medical devices, which will become relevant in September 2024.

Self-service cash desks on Set Retail have also been updated. Now they have three types of audio signals, and in the updated releases you can centrally configure the sale of packages on all CSRs of the retail network.

Other important updates include installing any product on a button in the Touch box office menu, processing in Set Loyalty to connect online store windows and third-party cash solutions, an editor to combat fraud, additional triggers in the loyalty system, alerts about license problems and much more.

Integration with Yandex Pay

The cash solution company CSI and the payment service Yandex Pei have implemented integration, which allows you to quickly connect the service of full payment and payment in installments to cash desks under the control of the Set Retail system. CSI announced this on June 6, 2024.

According to the service, the growth of the average check when paying for goods in Split is from 20% - compared to the indicators before connecting this payment method. In addition, integration helps the retailer attract additional customers: Yandex Pay supports new partners and tells its audience about the marketplaces that connected payment to Split. Thus, Yandex Pay and Split are becoming even more affordable for offline stores. Convenient for buyers - beneficial for sellers: together with new payment methods, stores open up opportunities to increase sales, increase the average check and attract new customers.

Services are relevant for any retail categories: DIY, fashion, children's products, household appliances and electronics, supermarkets and the rest.

The first partners on Set Retail were Lenta, Chitai Gorod and Ralf Ringer - chain stores have already begun to accept payment in parts to Split and offer convenient payment with Yandex Pay.

To pay for the purchase in this way, the buyer needs to scan QR in the Yandex Pay application or show it at the checkout of the store. After that, you can choose one of two payment methods: in parts using Split or in whole through Pay. In the second case, users will receive not only cashback from their main bank, but also Plus points - when paying with any card.

When paying in parts to Split, the buyer does not need to fill out long questionnaires or provide documents, there are also no hidden conditions: it is enough to confirm the phone and link the card for payment. The first payment will be written off at the time of purchase, and the rest - on a convenient schedule. Payment can be extended for two months without overpayments or for 4-6 months with a small commission.

The seller receives the entire amount immediately.

{{quote 'Integration of Yandex Pay and Split into the Set Retail system will help stores increase sales and business turnover. Payment in parts and additional cashback not only attract new customers and increase the average check, but also grow loyalty - we see that buyers often return to the same stores to get additional benefits and spit goods, - said Maxim Slaytin, head of business development at Yandex Fintech. }}

I am sure that our cooperation with colleagues from Yandex on progressive payment methods will soon be appreciated by buyers of retail chains on Set Retail throughout the country, - said Alexey Ankudinov, Product Director of Set at CSI.

2023

Integration with the BNPL service "Shares"

At the end of 2023, CSI and BNPL-service "Shares," carried out joint integration for cash desks on Set Retail 10. With the help of it, the retailer can quickly connect the service of payment for purchases in parts at the checkout in an offline store. CSI announced this on April 2, 2024.

This technology allows retail chains to increase the average check, attract new customers and increase sales - including positions with high prices. In addition, the service increases customer loyalty: they seek to return for second, third and subsequent purchases.

Integration is relevant for retail of any category: FMCG, beauty, DIY, fashion, etc. The service is compatible with any payment systems, promotes partners through the site and mobile application.

The offline version of Shares offers the buyer all the same advantages as the online format. Purchases are divided into four payments, payment is made in increments of every two weeks.

For a buyer who wants to pay for goods at the checkout through the service, there is no commission, he does not need to fill out documents with the entry of passport data and wait for approval. It is enough to scan the QR code, pass authorization by entering a full name, mail and phone number, as well as link a bank card for payment.

The first payment in the amount of 25% of the amount will be written off immediately, the remaining three parts - according to the schedule. At the same time, the retailer itself does not expect a full calculation, but receives the entire amount the next working day. The refund is made in the same way as when paying in other ways - the client receives as many parts as he has already paid.

To connect, the retailer first needs to submit an application to the Shares service and become a partner. Then, at the cash desks on Set Retail (version 10.3.23 and higher), integration can be enabled through your personal account in a few clicks. The retailer can do this on its own according to the instructions, and for all technical issues, you can contact CSI.

Payment for parts of online purchases is no longer new - BNPL has become a familiar payment method. But offline, the patterns of buyer behavior are still different. We strive to make shopping easier and financially comfortable offline. So that buyers do not abandon quality goods in favor of cheap analogues. And stores did not lose customers. Therefore, cooperation with CSI is another step towards popularizing payment in parts offline, and it begins with a quick and easy connection to the Dolami service, said Dmitry Seregin, head of Dolami.

{{quote "We are pleased to provide the opportunity to use the payment means at Set Retail cash desks without slowing down the speed of service," said Alexey Ankudinov, CSI Set Product Director. }}

PayMaster Service Integration

In the 26th version of Set Retail 10, a boxed service appeared - PayMaster. It allows customers to connect payment through the Fast Payment System (FPS) without opening a new billing account. The platform works with accounts in any banks of the Russian Federation through its processing and with a minimum commission. CSI announced this in November 2023.

The main quality of PayMaster in Set Retail 10 is that the client does not need to open an additional current account or change the bank specifically to connect the SBP. For example, if a retail network works with regional banks that do not yet offer "express payments," then it is enough to activate PayMaster, and within a few days the system will work in the same way as with a classic connection through the provider.

The service transfers information between the cash desk on Set Retail 10 and the existing customer account. The platform processes payments on the NWS through its own processing. At the same time, the commission for the retailer is 0.7%, which is lower than standard acquiring. Nothing changes for the buyer: payment at the checkout is standard, using a QR code or NFC tag. In the near future, PayMaster will also offer payment for biometrics.

PayMaster is included in the basic Set Retail 10 kit starting with version 26. Customers do not need to pay for integration - to use the service, you need to update the system to version 26 and activate PayMaster at already operating cash desks. This can be done either by the customer's IT department or by the CSI service team on request. The CSI portal contains self-activation manuals at keyboard and touch counters.

As of November 2023, the PayMaster pilot project in Set Retail 10 was launched in Moscow, in a large retailer of the "shop at home" format. Soon, a chain of confectionery stores and a federal network of low-price stores will also connect to the service.

Integration of the SBP from PayMaster allows all Set Retail 10 users to use scenarios for accepting payments using the NFC/QR sign of the SBP, as well as use the classic output of the QR code of the SBP to an external display or cash register. The basic service tariffs are 0.7/0.4/0.2%, - said Kamal Ikonnikov, head of the development department of SBP PayMaster.

Our integration with PayMaster solves the issue with one of the main restraining factors when connecting to the SBP - the launch of payments and NFC tags of the SBP without opening an additional settlement account. Thanks to integration, an accelerated connection procedure under a standard agreement is possible, and the current current account of a partner in any bank of the Russian Federation is used to transfer payments, "said Alexey Ankudinov, CSI Set Product Director.

Availability of payment service connection by Yandex.Split parts

On August 10, 2023, CSI presented a quarterly review of the capabilities of retail chains that use Set family products. One of the digest blocks is dedicated to updates to the Set Retail trading automation system.

All retailers on Set Retail have become available to connect the payment service in parts of Yandex Split. When paying to Split, the buyer does not need to fill out long questionnaires or prepare documents, there are no hidden conditions - it is enough to confirm the phone number and link a bank card for payment. The first payment (¼) will be written off immediately, the rest according to the schedule. Split will allow the retail network to increase customer loyalty, sales and average check. Split supports new partners and tells Yandex users about the places where payment is accepted in parts.

Such payments are part of the global trend of BNPL (Buy Now Pay Later).

The service is available for connection from Set Retail 10.3.23.

Retail chains with Set Retail can connect sending checks with marketing information to customers by email. This opportunity was ensured by integration with Upmetric, an AI-based marketing performance control system for retail. The check is collected in the Upmetric designer individually for the business goals of each client and can contain marketing blocks that can solve a whole range of marketing tasks of the retail network: from the development of a loyalty program to sales growth.

Russia bank Pinpads are universal - it doesn't matter which bank issued a card or serves pinpad payments, you can pay in any store.

In Uzbekistan, the picture is different, not all pinpads accept all types of bank cards. However, the task of self-service cash desks is to be as convenient as possible and offer the same set of services as a classic cash desk with a cashier. Set Retail has been finalized so that to pay the buyer, it is enough to choose the bank that serves his card when 2 pinpads are connected to the CSR.

Retailers of Uzbekistan on Set Retail will now be able to accept payment at the checkout using a QR code formed in the Uzum Bank (Apelsin) application on the buyer's phone.

For the retailer, accepting payment through the Uzum Pay virtual wallet is a saving on fees compared to acquiring, the ability to offer the buyer a quick way to pay, to increase the loyalty of Uzum Bank users.

Set Retail has implemented the next changes for the work of retailers in full accordance with the legislation of Uzbekistan:

• sale of goods under a commission agreement,
• substitution of package code printing,
• transfer discounts to FiscalDriveAPI,
• Realization of payment type "Credit."

Functionality has become available to retailers on Set Retail, which works with the CBS software fiscalizer, to disable the printing of a paper check. In Russia, many retailers have adopted this functionality, now our foreign colleagues can also use it.

Labeling of dietary supplements and antiseptics starts on October 1, 2023, but Set Retail customers can traditionally prepare in advance. Support has been implemented for working with brands of additional categories of goods - at the checkout and in Set Mark to fully protect against violations related to their turnover.

Honest Sign"" has taken measures to eliminate abuse in the sale of the newly adopted balance sheet footwear under the guise of balances. To comply with our customers, Resolution Governments of the Russian Federation No. 1862 in Set Retail, it became possible to prohibit the sale of leftover shoes according to a simplified scheme. Security functionality has been implemented since Set Retail 10.3.24.

Set Retail 10.3.23 supported the latest certificates of the Ministry of Digital Development, which allow you to correctly pay for Sberbank QR. We offered patches to customers with earlier versions. Measures were taken in connection with the transition of Sberbank to domestic certificates providing bank processing.

Integration with Digift service

IT company Digift provides brands and retailers with external infrastructure to quickly launch electronic gift certificates. In 2023, Digift processing was integrated with the Set Retail cash system - now its users, using a ready-made module and without any additional software refinement, will be able to connect the reception of electronic certificates at the cash desks of offline stores. CSI announced this on July 13, 2023. Read more here.

Exclusion of Belarusian dairy products from the list of shelf life checks

IT company CSI on May 26, 2023 introduced technological tools for retail chains that will help improve processes at all types of cash registers, attract new buyers and reduce costs.

Networks using CSI's Set Retail trading automation solution can fully participate in an experiment to verify the shelf life of labeled dairy products. Prior to that, those who sell milk from Belarus could not join it due to the lack of the necessary information about products from the EAEU countries in the Honest Sign system. Now Belarusian dairy products are temporarily excluded from the check list. Checking the shelf life of the "milk" is also available at self-service checkouts from CSI - if the buyer scans an expired product, the system will block the sale and call an assistant. This process will allow retailers to avoid inspections of supervisory authorities and millions of fines.

The new Set Retail module blocks the sale of marked "milk" at all types of cash registers

Convenient tools have appeared at the Set Touch touch box office. One of them is the ability to view the image of the product in the editing window. This helps the cashier quickly identify the item, minimize re-delivery and serve the customer faster.

loyalty to retailers New system tools will help you create an effective program. Set Loyalty For example, a marketer can configure the automatic sending of a message to a client when a certain level is reached in a loyalty program or at any other event: birthday, addition to a segment, etc.

For effective personal promotions, Set Loyalty has criteria for segmentation of buyers: by the presence of children, animals, cars and others. Also, you can now segment by arbitrary questionnaire fields specified by the marketer.

In addition to fresh tools in the loyalty program, buyers will be pleased with new methods of payment at the checkout: in installments through Home Credit, SberPay QR and QR SBP from Sberbank.

Retailers from CIS on Set Retail will also appreciate the system changes. Thus, the Kazakhstan trade networks can work in full compliance with the requirements of the law regarding the presence on the cashier's screen and the check of information not only in Russian, but also in the national language. In Belarus, self-service cash desks CSI K and HiStone now work in Belarusian. And for retailersUzbekistan the implementation of recent legislative requirements.

Add Format Price Tag Printing Module to Set Retail 10

Retail chains have the opportunity to avoid a large number of manual operations and errors in the preparation of price tags. CSI on April 12, 2023 introduced the format price tag printing module in the Set Retail 10 cash system. The tool allows you to group all price tags of the retail network taking into account different conditions and print them with one button. Retailers using the solution note tangible savings in employee working time - up to 60 minutes a day.

The format printing module in Set Retail 10 allows you to set up and assign to the product not one, but many different price tag templates and use them under different conditions. A certain size and color of the price tag is centrally linked to specific promotions, types of goods and stores.

In one format, several price tag templates of different sizes are grouped with different data, combined according to print logic. For example, regular price tags - printed when the usual price changes, discount "3 at price 2" - when creating the corresponding promotion, price tags for an arbitrary list - for any list of goods ("New items," "Low price," "Sales leaders," etc.).

When printing, the system itself selects the desired format: size and type of price tag, calculated prices, displayed information and paper color. The system takes into account a set of factors: the event with which the print is associated (for example, a change in the price of an article, the start or end of a promotion), the size of the price holders and the properties of the article, on which the information on the price tag depends.

The module helps to significantly save time on preparing different lists of goods for printing, depending on different conditions - up to pressing one button in the interface - and avoid related errors. Template development, setting up printing for new promotions and loyalty mechanics is much faster and more convenient.

Set Retail 10 with a tool for checking shelf life at the cash desk

Retail chains have additional opportunities to reduce the cost of acquiring and checking tape, prevent fines, increase security at self-service checkouts, speed up service and please their customers. Technology tools from CSI, which announced this on March 30, 2023, will help retailers solve everyday business problems easier and more efficiently.

A new tool for checking shelf life at the checkout will help prevent sales of expired milk and, as a result, protect against fines of up to 1 million rubles. The opportunity is available to retailers using the Set Retail trading automation solution.

The system now supports payment using a QR code (through Sberbank, Gazprombank, etc.), which allows you to save on acquiring and speed up customer service. Another way to pay is with a loyalty card: to do this, the buyer needs to link a bank account to it in the store's mobile application. The automatic accrual of bonuses to the buyer when triggers are triggered, and the ability to pay with Digift electronic gift cards will also help increase brand adherence - this is already the system for managing the Set Loyalty loyalty program.

To combat cashier fraud in Set Retail 10, you can now set a ban on replacing the loyalty card in the check. Setting up will help the store protect itself from fraud with bonus points and prevent conflict with customers. Control at the CSI K self-service cash desks has also become closer: the system will call an employee to the island when the buyer tried to add excise alcohol, but did not scan the stamp and pressed cancellation.

In addition, the setting for refusing to print a report on the deposit or withdrawal of funds will help reduce costs - by refusing to print 10-centimeter checks 5 times a day, you can save half a meter of check tape.

Updates to the Set ecosystem will help in to retailers : countries CIS additional opportunities have appeared for retail chains in, and Uzbekistan. Kazakhstan Azerbaijan

2022

Integration with Upmetric

Retailers using the Set Retail trading automation solution will be able to send customers personal electronic checks containing elements of marketing communications. CSI, the developer of the solution, has integrated it with Upmetric, an AI-based marketing performance control system for retail. This feature will be available to Set Retail users in 2023. The developer announced this on December 22, 2022.

Already at the beginning of 2023, retail chains on Set Retail will be able to activate this option in their personal account. When applying a store card at the checkout, the system recognizes the customer's contact details and sends him an electronic check to email or phone - in the form of a push message with a link. If the buyer is new, he will be able to dictate his phone or email right at the time of purchase.

The check is collected in the Upmetric designer individually for the business goals of each client and can contain marketing blocks with various calls to action. For example, to connect to a loyalty program, use a promotional code, supplement personal data, install a store mobile application, etc. These capabilities help to solve a whole range of marketing tasks: from the development of a loyalty program to sales growth.

Upmetric analyzed its implementations and concluded that more than 90% of buyers agree to receive electronic checks in exchange for paper. Someone is driven by concern for the environment, someone does not want to lose personal offers that come with a check - on average, 22% buyers open checks and study them for up to 1.5 minutes, and 18% of them follow the links. Up to 13% of buyers who open a check are eventually registered in the loyalty program. Up to 21% use the promotional code when buying again, and install the retailer's mobile application using the link from the check up to 7% of recipients.

The integration of Set Retail with Upmetric opens up another channel for our customers to communicate effectively with customers: right in the check, they will be able to receive personal offers and promotional codes. We will be pleased to develop cooperation with the company and further expand the functionality of Set Retail with the capabilities of Upmetric, which are not limited to electronic checks. The system combines online and offline data and allows the retailer to form personal offers using various marketing tools, said Alexey Ankudinov, CSI Set Product Director.

CSI and I have shared customers who have been able to send e-checks to customers. There are companies that switch to Set Retail as market leaders - they will be able to get our service without additional integrations for a typical solution, which is convenient for everyone. Now we are launching several joint pilot projects, and in the future we hope to expand the partnership in Russia and other countries, noted Upmetric CEO Daniel Drazner.

The ability to pay at the checkout by attaching the phone to an NFC tag

The Set Retail cash system has functionality that expands the ability retailers to accept payments through QR - SBP now the buyer will be able to pay for the purchase by applying it to the - phone NFC mark placed on the cash desk in the usual movement. This was announced CSI by the company on October 27, 2022. The refinement of payment by cash link was made with the support Raiffeisen Bank of several retailers of the CSI customers who plan to be the first to connect this option at their cash desks. shops

The retailer needs to update Set Retail to version at least 10.3.15 and conclude an agreement with Raiffeisen Bank, which will provide payment marks with support for contactless payment via NFC from any phone.

The purchase scenario is simple: the cashier chooses a payment method for the SBP from Raiffeisen Bank in Set, the buyer applies the phone to the NFC label, sees the amount and confirms the payment in the application of any bank that supports the SBP. If the buyer does not have an NFC module in his phone, he can count. QR code camera Raiffeisen Bank and CSI have improved the QR payment solution - in this version of the service, the QR code at each checkout is static. The retailer does not need to spend every time paper printing a new code on the slip or equipping cash registers with second screens to display an image for the buyer. Contactless payment works faster than a QR scannings code and returns the "magic" of payment even to. iPhone

When paying with Apple Pay Google Pay a phone with and became impossible, I myself for a long time could not time get used to what you need to carry again with you or bank plastic cards cash. Kompnia is glad to offer its customers to return to the cash desks a convenient and technological payment method, which has become an integral part of life for many. In addition, accepting payments through the SBP for the retailer is cheaper: commission 0.4%. For accepting cards trade , points, according to, to data ACORT pay banks 1-3% of the amount of transactions, for certain categories the rate is less than 1%. Offering customers additional discounts when paying through the SBP - you can increase their loyalty and average check, noted Alexey Ankudinov, CSI Set Product Director.

The ability to pay through the "Wallet" application

In the cash system Set Retail, payment for purchases through the "Wallet" application has become available: using the BNPL service "Shares" and SBP. This was announced on September 22, 2022 by CSI.

This allows retailers to offer their customers a payment scenario for purchases without the cost of development and integration. It is enough for the buyer to present a loyalty card in the Wallet application and confirm the payment for the purchase in it. Such a scenario allows you to make the calculation at the checkout convenient and fast.

Koshelek Pay supports two payment methods: using the BNPL service "Shares" and the Fast Payment System (FPS).

1. The "Shares" service provides the buyer with the opportunity to pay for the purchase in four equal parts: 25% at once, the remaining 75% will be written off in equal shares every 2 weeks, without commission and overpayment. And the retailer will receive 100% of the purchase price the next day. Starting payment with Shares will increase the average check to retail in and attract new customers.

2. SBP allows the buyer to save time and pay without plastic, bank card as well as without switching between camera smartphone and the application. bank At the same time, the retailer saves on. acquiring

To take advantage of these payment opportunities, retailers just need to update the Set Retail cash system to version 10.3.15 or higher with support for Koshelek Pay and conclude an agreement with the Wallet application. Then the Wallet team will set up the Koshelek Pay service for partner stores - and you can start accepting payments.

30 reworks and tools

On May 18, 2022, CSI unveiled a Set ecosystem update. In a review of more than 30 updates made in the spring of 2022 in cash solutions, CSI is now available to Set Retail users.

Some of the functional changes are related to external challenges faced by retailers in February-March. Among them is the ability of Set Retail to restrict the sale of goods "in one hand." Simple setup in just 10 minutes helps to protect against resellers, prevent "empty shelves," ensure the availability of goods with a minimum mark-up.

CSI also described all available ways to save check tape and 2 additional scenarios included in the April release of Set Retail. Sending checks to customers in electronic form (via sms or email) is available at all types of cash registers with Set Retail - including at the CSI K self-payment station.

CSI K received an update - a control and weighing platform. The updated module will reduce unintended theft and loss at self-service checkouts. The buyer will not be able to pick up their goods from the weight platform and leave before confirming a successful payment from the bank.

The work with the menu in the form of pick-up lists, which are used at the touch registers and CSI K payment stations, has significantly changed. All their adjustment tools are highlighted in a separate module. Adding an item to the pick list, changing its description and replicating settings throughout the network is a task of several minutes. Buyers will also appreciate the changes at CSI K, because the visual style of the pick sheets has been redrawn and the logic of their work has been redesigned.

Other important changes relate to working with labeled products (including from the [countries of the world]] CIS and at self-service cash desks), communication with the buyer at the checkout and in the trading floor, the convenience of the retailer's employees.

2021

25 reworks and tools

On August 10, 2021, CSI shared the development results of Set Retail 10 and Set family products. The digest has 25 improvements and tools with which retailers can save more, it is easier to implement technologies and serve customers faster.

Set Retail is integrated with the Fast Payment System from Tinkoff Bank - with the ability to connect a special Telemetron QR display to demonstrate the QR code.

It became possible to offer a discount using a bank loyalty code - depending on which bank product the buyer uses. The bank increases customer loyalty and acquires new ones, the buyer saves, and the retailer increases sales and receives special conditions for cooperation with the bank.

Opportunities to work with legal entities at the checkout have become available to a larger circle of retailers. Cash rounding was added with mixed payments, and by uploading deferred checks to ERP, a new analysis of activity at the checkout was added.

The Set Kit service is developing to work with buyers' orders at the checkout: as part of the order, you can now transfer the seller's ID, VAT rate, as well as stamps - the cashier will not have to look for marked goods in the package, the cashier uses them when restoring the order for payment.

Several improvements at once affect the Set Retail weight module. Visualization will make it easier to configure the scale driver even for untrained specialists. Networks with the same assortment of weight products will appreciate that now one weight template for the entire network is sufficient. BAR-PRINT scales are connected, and on DIGI packers you can periodically update the current time, synchronizing with the server - this is important for calculating the correct shelf life for perishable goods.

Additional options of CSI K self-service stations: cash weighing, changing the quantity of goods by the buyer, automatic cancellation of an unfinished check at idle. Changes to the Set interface for self-service checkouts of other formats will also make the purchase more convenient and faster - for example, they will help the buyer if there are difficulties reading stamps from labeled goods.

In addition, Set Retail is ready to work in Germany and Austria.

Inclusion of Set Retail 10 in the register of domestic software

In 2021, cash software solutions of the Set family of the company Crystal Service Integration are included in "" Unified Register of Russian Programs for Computers and Databases from. Ministry of Digital Development of Russia The official status was given to: Set Retail 10 - trade automation system and the modules included in it Set Prisma - a cash control system.

The ability to withdraw cash from cards right at the checkout

On April 30, 2021, CSI introduced the next update of the Set Retail 10 system, in which new tools and opportunities were available to solve retailers' problems and speed up customer service.

Among them:

• Customers will be able to withdraw cash from bank maps their own right at the checkout of the store. The service is available in Set Retail since version 10.2.97, to enable the functionality, retailers need to contact MasterCard Sberbank and to coordinate the connection. The service can stimulate growth; non-cash payments
• Purchases at self-service checkouts are becoming even more convenient. The next steps in the development of the CSI K cash desk are working at the food court, blocking when payment is incomplete, and quickly calling a consultant.
• SetGalya chatbot is a service for remote coordination of privileged transactions by cashiers. The electronic assistant has mastered several new ways to make cash desk work more efficient:
  • The cashier's request to annul the check was added to the capabilities of the electronic Gali.
  • Calling an additional employee at the cash desk. If a queue accumulates in the cash area, the cashier can imperceptibly send a notification directly from the cash desk to the chatbot, and the administrator, having received the notification, can bring an additional employee to the cash desk.
  • The Set Galya service can not only accept notifications from cash desks. Thanks to the service API, you can send arbitrary notifications to the chatbot: for example, a reminder that you need to hang up printed price tags.

• Set Retail is integrated with. loyalty system SailPlay
• Set products are fully ready to work in Kyrgyzstan.

Centralized management of scales in stores, automatic recognition of weighing goods at the checkout

CSI on February 19, 2021 announced the next update of the Set Retail 10 system.

Interface improvements and added tools will allow retailers to accelerate customer service and introduce new technologies in 2021, complying with all legal requirements.   

The first change continues the topic of legislation - the Set Retail system entered the Unified Register under the Ministry of Digital Development of Russia and met the official status of "domestic software" in 2021. This avoided rising license prices. 

The Set Scales Centrum module has appeared - it provides the operation of self-service scales in a centralized architecture without servers in stores. Eliminates routine processes and errors. 

An experiment has passed on the organization of "smart scales" capable of automatically recognizing a weight product - the process is provided by the integration of Set Retail 10 with a video recognition system. With such scales at the checkout, customers do not need to weigh the goods themselves, and the retailer will save on the purchase and maintenance of scales on the trading floor. 

The CSI K self-service ticket office, first introduced in past quarterly innovations, managed by Set SCO has become even more functional - now it can work in the cafe zone. After self-payment of the goods - for example, coffee or baking - the buyer receives it from the seller by check, the company said. It became possible at the top of the CSI K screen to display a color alert for a consultant, by analogy with "traffic lights" on classic CSRs. 

Set Retail is ready for new categories of labeled goods, and the Set Mark service allows you to work with tobacco brands in the "gray zone."

In addition, the Set Retail system is now integrated with the Mindbox loyalty system. The following features are supported for Mindbox clients:

• application of cards and promo codes,
• authorization of buyers by card or phone number,
• calculation of discounts in the system, accrual,
• Write-off and refund of bonuses.

2020

Readiness to work with labeled tobacco products in Kazakhstan

Trade Automation System Set Retail is fully ready to operate the Kazakhstan retailers in accordance with the requirements of October 1, 2020 - this is the first term fixed by law. The company CSI announced this on September 28, 2020.

To fix the disposal of a marked bundle or block from circulation in retail sales, the cashier scans the stamp (DataMatrix code), after which Set Retail generates and sends a check with the marking code data to the fiscal data operator. The corresponding improvements were made and tested by CSI with the support of technological partners in the region - the first tobacco brands were successfully transferred to the OFD of Kazakhstan.

Retailers in Kazakhstan who use Set Retail 10 and have tobacco products in circulation, it is enough to install an update. In April 2020, Kazakhstani retail chains on Set Retail 10 switched to work at a rate of 8% VAT in 3 days. For new customers, work with marked tobacco will be available with the installation of the system.

In the future, with the development of product labeling in Kazakhstan, retailers will benefit from the Set Mark service - it additionally monitors compliance with the rules for the circulation of labeled products, preventing errors and fines for violations.

Alexey Ankudinov, Sales Director Set Retail:

{{quote "We always on time support any legislative changes in the system in the countries where retailers work on Set Retail 10 - Germany, Uzbekistan, Azerbaijan, Belarus. We have extensive experience in working with online fiscalizers, and with hardware fiscalizers, and in Russia - with different categories of labeled products. Therefore, our customers in Kazakhstan - several large FMCG networks - are fully ready to work with tobacco products, and in the future with any groups of goods that will be subject to labeling. }}

Readiness to work with labeled dairy products in test mode

The Set Retail trading automation system is ready to support work with the category of labeled goods - dairy products. CSI announced this on September 10, 2020.

The functionality is being tested as part of pilot projects with leading retailers from among CSI customers, it is available to Set Retail users for free. According to the decree of the Russian government, the experiment on labeling dairy products will last until the end of 2020. You can apply for participation in the experiment and get answers to all questions on the turnover of dairy products on the website of the National System for Digital Labeling and Tracking of Goods Honest Sign.

From January 20 to October 1, 2021, labeling of some categories of dairy products will become mandatory. As in the case of other labeled goods, participants in the turnover of dairy products will provide data to a single system for monitoring goods at each stage. Information about the retail sale to the end customer is transferred using cash registers at the time of the fiscal check.

The FAIR SIGN marking system will be associated with the Mercury EMU system: the milk from the farm to the plant will be traced by Mercury, and the FAIR SIGN - from the plant to the buyer.

The main task of labeling goods is to ensure the safety of goods for consumers, transparency of logistics and turnover for manufacturers and retailers, to reduce the cost of controlling commodity markets by the state.

Set Retail 10 with support for the Fast Payment System (FPS) at the cash desk

In August 2020, the release of the Set Retail 10 trading automation solution was released with support for the Fast Payment System (FPS) at the checkout. The refinement was implemented by CSI, the developer of Set Retail, together with Raiffeisen Bank. Such payment acceptance is up to 5 times cheaper than acquiring, the commission from 0.4% is regulated by the Bank of Russia, reported on August 26, 2020 in CSI.

To accept payment through the SBP, the cashier simply chooses the type of payment, the amount is entered automatically. The Cass displays the QR code on the buyer's screen, or the cashier can print it on the cheque tape as a check. The buyer scans the QR code from his phone and confirms the payment in the bank application. After confirmation from the processing, the check is registered in case of full payment. The payment can be combined with any type of payment and in any combinations: cash, bonuses, bank card and others. Also, the QR code can be displayed on kiosks and self-service cash desks, this functionality is still in development.

Transactions take place instantly, various payment scenarios allow retail chains to use SBP not only at cash desks, but also in their own mobile applications and online stores. The money is immediately credited to the business account, and the commission is debited the next day.

"As part of the integration, we, together with CSI specialists, implemented the ability to limit the validity time of the dynamic QR code. The cash desk independently creates a QR code and checks the payment status during this time. This significantly reduces the cost of integrating the SBP, because it does not require changes in the technical infrastructure, " retailer explained Raiffeisenbank Georgy Konnov Head of Development e-commerce.

Acceptance of payments fully complies with the requirements of the law. Integration Set Retail is implemented with the participating bank of the SBP - Raiffeisen Bank. In this case, payment can be made in the applications of all partner banks of the SBP.

"Retailers have the opportunity to save on acquiring, customers - to pay with a phone using QR, even without using NFC. If the retailer has an additional discount on the type of payment - this will increase the loyalty of the buyer and the regularity of purchases. Colleagues from Raiffeisen Bank were among the first to provide such technology on the Russian market, "said Alexey Ankudinov, Sales Director of Set Retail.

Ability to scan excise stamps of goods, certification Set Retail 10 in Uzbekistan

On June 28, 2020, CSI unveiled an updated version of the Set Retail front office system. There are 4 options in Set Kit for working with online orders at the checkout, including orders of marked goods. Work on sensor cash registers is simplified, tobacco turnover control is strengthened.

By July 1, in connection with the requirements of Russian legislation, the system added the ability to scan excise stamps of goods transferred as part of orders - alcohol, shoes, tobacco products. To prevent errors and fines when selling tobacco, a check has been added in the Set Mark service - it excludes the sale of a pack if a block was sold, and the sale of a block if one of the packs has already been sold.

The interface of touch ticket offices in a cafe running Set Touch has been simplified - the location of tiles of goods with a group of dishes is available. It will allow you to "lead" the buyer according to a typical scenario - for example, "burger-potato-drinks" - and, through navigation, speed up customer service, according to CSI.

According to the developer, it will become more transparent to work with Internet orders. It happens that buyers, when paying for an order at the checkout, add something or refuse part of the goods - Set Kit retains not only the original composition of the order, but also actually paid. In some retail chains, it is strictly forbidden to change the composition of the formed order - in this case, the possibility of a ban on editing has been added. The buyer or cashier will not be able to do this and, for example, turn the fraud - sell an additional unit of goods in good condition under the guise of markdown.

Accounting for discounts of external systems as part of a Set Kit order - for example, discounts of an online store - will allow the retailer's reporting systems to make correct analytics. Previously, Set Retail received only the total amount without decryption.

CSI is developing the system in the international market. Changes are promptly made to Set Retail for the correct operation of retailers in other countries - for example, in Kazakhstan and Germany, where governments have temporarily reduced the VAT rate. The next step was taken to start projects in Uzbekistan - Set Retail 10 passed all stages of certification and testing in state bodies and on July 1, 2020 was included in the register of cash software of the Republic of Uzbekistan. The teams of CSI and regional partner Soft Business Group worked on this.

integration Set Retail with a non-financial system has been implemented - processing cash desks managed by Set Retail are ready to support the implementation of regional social programs. The use of NFP allows you to control the targeted spending of funds received from states social support - citizens realize their "social account" by purchasing social goods and food.

Set Retail 10: Ability to use GS1 Databar barcodes with product expiration date information

On April 20, 2020, CSI unveiled the capabilities of its flagship trading automation solution Set Retail 10.

Retailers using Set Retail have the opportunity to reduce costs by reducing write-offs. To do this, the solution developer suggests using GS1 Databar barcodes, which encode information about the shelf life of goods. When scanning a barcode of this type, Set Retail may prevent the sale of expired items. In addition, you can set the amount of discount for goods whose expiration date is just coming to an end - the solution will provide it automatically. The tool helps to increase profits and reduce write-offs.

Mechanisms based on promotion counters help to reduce costs: in Set Retail, you can limit the number of products on the promotion or the amount of discount in rubles.

Also, the solution now requires staff to print and place regular price tags on the trading floor - after the action price ends. At the same time, the system itself selects the necessary templates, the employee can only press the button. This option allows you to unload staff and achieve constant price compliance at the checkout and on the trading floor.

The barcode or article search algorithm helps to speed up customer service at the touch checkout. Now, when manually entering numbers, the first to be given are those items whose article or barcode fully matches the data you are looking for - so the cashier quickly finds the desired product and adds it to the check.

CSI has expanded the capabilities of its labeled goods solutions. Retailers who use the Set Mark service to blot alcohol have the opportunity to sell it in one scan and count buyers faster. The company introduced the Set Mark Centrum service, which allows you to centrally control the turnover of labeled products throughout the network - the opportunity is especially relevant for working with shoes.

Set Retail is now able to work with orders of legal entities issued through any sales channel, as well as accept a previously prepaid order at the checkout. All this is through the Set Kit service.

Another solution from the Set ecosystem - chatbotSet Galya - successfully works in several retail chains, including LENTA and Hippo. The solution allows senior staff to remotely perform privileged operations at the checkout. CSI presented the results of the first implementations: up to 70% of privileged operations are performed remotely, thanks to which their speed increased by an average of 2 times - up to 15 seconds.

Set Retail allows you to launch a business in other countries: it is ready to work in Germany, Azerbaijan and Uzbekistan in terms of legislation and linguistic adaptation of interfaces.

Finalization for work in Kazakhstan according to the updated rules

On April 16, 2020, CSI announced that its specialists had finalized their IT solutions (Set Retail, Set Touch and Set Retail SCO) in 3 days to work in Kazakhstan according to the updated rules. Thus, the Government of Kazakhstan has reduced the VAT rate on socially significant products to 8%. The innovation concerns the sale and import of socially significant food products - these are some types of meat, vegetables, cereals, bread, eggs, salt, sugar, milk and dairy products. This measure of support for citizens and the country's economy will be valid until October 1, 2020.

Local retailers use Set Retail 10 to automate shopping processes at classic checkouts, Set Touch to work with touch POS terminals and Set Retail SCO to work with self-service checkouts. Systems adapt easily and quickly to any requirements of laws and business.

Among the retailers that were the first in Kazakhstan to start working at the updated rate are the A-Store and several other large FMCG chains.

Set Galya Virtual Cash Administrator in Set Retail 10

On February 20, 2020, the company CSI (Crystal Service Integration) offered Russian trade networks opportunities to speed up service at the checkout using, chat boat reduce the cost of checking tape, attract buyers thanks to promotion accounts. Tools are available to users of the Set Retail 10 trading automation solution.

In particular, the Set ecosystem has a chat bot, Set Galya, which allows employees to quickly request permission for privileged operations from an administrator. In turn, the administrator remotely delegates the staff to solve urgent problems: for example, canceling the last position, deleting the product, or changing the quantity downwards. If necessary, through Set Galya, you can call the administrator to the cashier to resolve urgent issues.

In general, according to the developers, the solution helps to significantly speed up service at the box office, saving buyers from the languishing expectation of an administrator authorized to cancel punched goods.

Speeding up the service is also helped by the fast selling alcohol function, which spares the cashier some of the manual operations. Loyalty mechanics based on promotion counters will help attract buyers. For example, every fifth loaf for a week as a gift or a 10% discount until the end of the month when buying 10 thousand rubles. 

At the same time, Set Retail offers tools to reduce costs. For example, the system is now able to combine a QR code and a linear barcode. This allows you to stop printing the barcode and reduce the length of the check. It is also possible not to print bank slips if they do not require the signature of buyers.

2019

Features to speed service, attract customers, and reduce costs in Set Retail 10

On November 26, 2019, CSI, the developer of the Set Retail 10 trading automation solution, spoke about the newly added capabilities of the system.

In particular, CSI has supplemented the Set family with the Set Mobile POS solution. It combines a cash register, a bank terminal and cash registers with specialized software in a compact and convenient case. It can be used as an additional cash register during peak periods, a reserve in case of failure of cash registers, as well as for mobile and outbound trade.

At the Set Touch touch box office, you can now centrally configure layouts and change them on schedule - so the cashier is less mistaken and works faster. The opportunity is relevant in departments with a frequent change of assortment, for example, in areas with ready-made food. In such departments, Glory cash reception modules will also come in handy - they accept bills or coins from the buyer, accurately count them and issue a change. The cashier's hands remain clean, and errors in calculations and losses at the cash desk are excluded.

The function of issuing advertising coupons by priority will help attract new buyers. With this loyalty mechanism, the marketer chooses in advance the maximum number of coupons for one check and determines the priorities of the shares. The system analyzes the amount of the check and the goods in it and, on the basis of this, issues not all suitable coupons, but several of the most priority ones. This feature helps you save your cheque tape and more focused work with customers.

Set Retail allows you to extend the validity of bonuses depending on how often a customer makes purchases in a chain of stores. The system makes it possible to set the term of bonus points: if the buyer visited the store again within a given time, their validity is extended and new ones are awarded. If not, the scores burn. This encourages customers to go to the stores of the same chain and make a choice in its favor if there is an alternative.

If the store has large customer displays, the solution will help make communication with them more friendly. So, on the buyer's screen, you can display messages about the accrued bonuses or the deferral of their accrual, about the gift for the purchase, birthday greetings, told CSI.

If the retailer uses CSI price checkers with Set Kiosk solution, now you can display information about promotions for the scanned product, conditions and terms of their validity on the screen.

Finally, Set Retail capabilities such as: simplified markdown of goods, online control of cashiers, Time and Attendance employees, restriction on deduction of bonuses, combination and check will help reduce QR code UNIFIED STATE AUTOMATED INFORMATION SYSTEM costs.

According to the developers, the Set Retail 10 solution is ready to work in Kazakhstan and takes into account all the details of local legislation. It can work at any cash desk: classic, sensory, self-service.

Features for cost reduction, profit growth, and effective workforce performance in Set Retail 10

On August 21, 2019, the company, CSI the developer of the Set Retail 10 trading automation solution, introduced Set Retail 10 tools that help achieve retail business goals that are relevant.

Over the summer, CSI added services and features to Set Retail to reduce costs, grow profits, operate staff efficiently and accelerate cash operations. Thus, the solution allows you to track changes in prices and automatically print new price tags without the participation of personnel. Just set the schedule and other options to track changes and print. The feature helps save time for store employees and reduce paper costs. At the same time, prices on the trading floor and at the checkout always coincide.

Set Retail is able to print advertising slips inside the check. This helps to reduce the length of the check by several centimeters. At the same time, the conversion of shares is higher: when the buyer has 1 sheet in his hands, he will rather pay attention to the advertising offer and use it.

The developer of the solution proposes to give cashiers more authority. Thus, the cashier's duty to indicate the reason for the return or change in the price of the goods will help speed up and simplify routine operations, free up staff time and make privileged operations more transparent to the retailer. And by allowing them to remove inexpensive positions from the check without the help of an administrator, you can significantly speed up customer service and reduce queues, according to CSI. Competing with queues will also allow Set Retail to add items to a check in a set by scanning one common barcode. This is useful when selling goods with gifts, bottled drinks or packaged products in packaging containers.

If the store has a cafe with coffee machines, customers will be able to get their coffee faster by scanning the QR code from the check themselves after payment. They will also be pleased with the opportunity not only to see, but also to hear the price of goods on the price checker on the trading floor. This feature is available on CSI devices with Set Kiosk from the Set 10 family.

Now Set Retail 10 allows you to work with legal entities in accordance with federal law No. 192-FZ. This will help the retailer attract additional customers and increase store profits.