How IT helps Russian regions isolate people and survive pandemic

• Coronavirus COVID-19
• Effects of COVID-19 coronavirus on world economies
• COVID-19 coronavirus tests
• Drugs for coronavirus COVID-19
• COVID-19 coronavirus in Russia
• Coronavirus COVID-19 in Moscow and MO
• Vaccine and drugs for COVID-19 coronavirus
• Digital transformation in the world after COVID-19

2020

Google, with the support of the Ministry of Economy, launched an online business support platform

On November 23, 2020, Google announced that, with the support of the Ministry of Economic Development, it launched the online platform Together with Google. Its goal is to promote the professional and career growth of users, the development of small and medium-sized businesses in Russia, as well as the restoration and growth of the Russian economy through the introduction of technologies - digital transformation. More details here.

While the pandemic continues to pose challenges to the economy, we want to help people and small and medium-sized businesses in Russia cope with these challenges with digital skills and technologies. We are launching Together with Google, a platform that combines Google products and authoring educational programs that we have created with local partners to accelerate the introduction of digital technologies in Russia. We expect that thanks to the platform, as well as cooperation with local government and non-profit organizations, by the end of 2022 about 1 million citizens and companies in Russia will be able to learn, develop and master digital technologies. We are also pleased to announce the first grant of the Google.org charitable unit in Russia: 200 thousand dollars will be invested by the Innosocium Foundation and the Agency for Strategic Initiatives in a mentoring program for entrepreneurs. noted Meir Brand, Google's vice president of emerging markets for EMEA

Moscow authorities modernize traffic cameras to record quarantine violations

The Center for Traffic Management (DPC) of the Moscow Government posted a tender on the public procurement website for the choice of a company that will "modernize mobile photo and video recording complexes for traffic violations." More details here.

In night bars and clubs in Moscow will be allowed by SMS and QR code

On October 15, 2020, the mayor Moscow Sergey Sobyanin announced that they would let in the night bars and clubs of the capital by SMS or QR code. For violation of these requirements, institutions will be fined up to 500 thousand. rubles More. here

Ancor unveils platform to help employees laid off amid pandemic in job search

ANCOR has launched a platform to help laid-off employees find jobs. This became known on October 9, 2020. More details here.

In May, about three thousand passes issued by Muscovites with coronavirus and SARS are canceled daily

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Ministry of Internal Affairs and Group-IB detained administrators of a fraudulent online service that traded fake passes

Employees of the Moscow Criminal Investigation Department, with the assistance of experts from Group-IB, an international company specializing in preventing cyber attacks, detained administrators of a fraudulent service that sold fake digital passes for the period of quarantine for residents of Moscow and regions of Russia. Group-IB announced this on April 27, 2020. In total, experts found 126 fraudulent Internet resources - sites, channels and groups in social networks where fake certificates and passes are illegally sold. More than half of the services are already blocked. More details here.

A federal digital pass platform will be introduced in 21 regions of Russia

The Ministry of Communications received applications from 21 regions of Russia for the introduction of a federal decision to issue digital passes following a meeting with the heads of regional digital transformation bodies, held in video conference mode on April 21, 2020. This was reported in the ministry on April 22, 2020.

As part of the first stage of implementation, seven regions of the Central Federal District will connect to the federal platform for issuing digital passes: Kostroma, Tula, Tambov, Yaroslavl, Vladimir, Belgorod and Oryol regions. Also, from April 27, 2020, it is planned to begin the implementation of a federal solution in 14 regions of the Volga region, Siberia, the Far East, the North Caucasus, the Ministry of Communications informs. In which 14 regions the ministry does not explain. The regions determine the timing of implementation themselves.

In addition to those who applied, "almost all" regions took part in the meeting. How much exactly - the department does not specify.

As part of the first stage of implementation, seven regions of the Central Federal District will connect to the federal platform for issuing digital passes: Kostroma, Tula, Tambov, Yaroslavl, Vladimir, Belgorod and Oryol regions, the Ministry of Communications reports. (photo - b1.m24.ru)

The federal platform provides for employers operating under imposed restrictions to submit lists of employees through the personal account of a legal entity on a single portal of public services to receive permanent digital passes, the Ministry of Communications explains. After checking and approving the application received from the employer from the region, permanent digital passes are formed in the form of QR codes, which are sent to the personal offices of employees on the public services portal and to e-mail addresses.

Citizens who have an account on a single portal of public services can use the mobile application "State Service. Stopkoronovirus" to receive one-time passes. In the application, you can select the reason for exit, specify the final destination, select it on the map, link the vehicle, and then get a digital pass that is valid for a certain time. A dedicated mobile application is used to check passes. It is important that a digital pass is valid only when presenting an identity document.

The platform offered to the regions was previously "rolled" in the Moscow region.

According to the results of piloting the decision of the Ministry of Communications and Mass Media in the Moscow Region, since April 13, 2020, more than 900 thousand permanent digital passes have been issued, about 400 thousand one-time passes are issued daily. Technologies of interaction with the system of digital passes of the city of Moscow have been worked out. Police officers of Moscow and the Moscow region have the ability to read QR codes of residents of both regions. Data on vehicle numbers and transport card numbers used in digital passes of residents of the Moscow region are processed on the platform of the Unified Portal of Public Services and promptly transmitted to the Moscow government, the Ministry of Communications says.

What is the difference between the system of digital passes of the city of Moscow and the decision distributed in the regions, and why it was decided to create a separate tool for them in the ministry is not explained. The developer of the federal platform for issuing digital passes is Rostelecom as the only performer in the electronic government, TAdviser was specified in the Ministry of Communications.

Assignment to heads of regions together with ministers the chairman allowed to handle an introduction issue in in their territory of an order of registration and use of digital admissions taking into account experience of Moscow" for the period of a pandemic Mishustin pravitelstvamikhait on April 15 following the results of a meeting of presidium of coordination council at the government on fight against spread of coronavirus infection ^[1]

The Minister of Digital Development, Communications and Mass Communications, Maksut Shadaev, the head of the Ministry of Transport, Yevgeny Dietrich, the Minister of Internal Affairs, Vladimir Kolokoltsev, and the chief sanitary doctor Anna Popova. Deputy Chairman of the Government Dmitry Chernyshenko should oversee the execution of the order. As the source of "Open Media" in the government apparatus explains, the Ministry of Communications should establish the operation of the access system throughout the country, the Ministry of Transport should connect the entire transport network to the system, and the Ministry of Internal Affairs should develop uniform rules for checking passes. Officials were supposed to report on the first results of the work on April 20-21, 2020.

On April 22, 2020, it became known that Moscow Mayor Sergei Sobyanin also proposed extending the digital pass system to all regions of Russia during a meeting of the Presidium of the Coordinating Council under the Government of the Russian Federation to combat the spread of new coronavirus infection with the participation of regional heads ^[2]

TalentTech will help to employ those who lost their jobs due to the coronavirus pandemic

The TalentTech company presented on April 9, 2020 the free crisis response solution created in IT collaboration by services of TalentTech holding - Potok.io, Sever.ai and "Dreams". More details here.

First experience of regions: successes and difficulties

Comment. - data on the number of detected infected with a new coronavirus infection in the regions are given as of April 16.

Services and assistance for citizens

In order to help citizens during the high-alert regime, additional electronic services were deployed in the regions and expanded, they agreed on concessions in the provision of communication services with operators, organized information support, and someone else material from the salaries of civil servants.

In the Tula region (174 infected were identified), for example, the distribution of SMS was organized, informing about the need to be at home and observe a self-isolation regime. The Minister for Informatization, Communications and Open Management of the Tula Region, Yaroslav Rakov, also told TAdviser that in parallel with the Ministry of Digital Development of the Russian Federation, information about free affordable services for a comfortable stay at home was brought to the citizens of the region. In addition, a hotline was launched for them on issues related to the spread of a new coronavirus infection, which daily processes about 1.5-2 thousand calls per day.

In the Tula region, telecom operators responded to a request to send messages for citizens who are in self-isolation "(photo - 1tulatv.ru)"

For the convenience of residents of Tatarstan (128 infected), the team of the Ministry of Digital Development of State Administration, IT and Communications of the Republic implemented a service - the Yardam.ru portal, where information on digital services and services for the comfortable life of Tatarstan residents in self-isolation mode was collected. All of them are grouped into different types of needs and life situations: delivery of ready-made food, food and medicines, psychological assistance, federal and republican hotlines, educational resources, services for remote work, business and online interaction with the state.

On average, about 40 new digital tools appear on the site every day. At the launch of the project, over 140 services and services were presented on the portal - now there are more than 380 of them, the ministry told TAdviser.

The Ministry of IT and Communications of the Chelyabinsk Region (60 infected were identified in the region) told TAdviser that the regional government had held talks with Internet providers, mobile and cable television operators. For the duration of quarantine, customers will not be disconnected from the Internet and cellular communications even if there is a debt. This does not mean the abolition of the obligation of residents to pay for communication services, Internet access or cable television, the department emphasizes. This can be done remotely. This is an important measure of support, which is extremely important in the current situation.

Another important step is the transfer by the employees of our ministry of money in the amount of one-day earnings to a specially created fund for those in need of assistance to South Urals. It's a voluntary decision by people. I am grateful to everyone who supported this action, "says Igor Fetisov, acting Minister of Information Technology and Communications of the Chelyabinsk Region.

In the Leningrad Region (327 infected) due to the fact that the MFC limited the reception of citizens, even more residents appreciated the convenience of obtaining public services in electronic form - on the gosuslugi.ru portal, the regional portal gu.lenobl.ru or on the websites of departments, TAdviser said in the regional Digital Development Committee. However, many socially significant services on the portal require the use of an electronic signature.

Therefore, the committee is developing a procedure for reimbursing individual categories of citizens for the purchase of an electronic signature key. This can be done in a simplified manner through social protection bodies, "said the chairman of the Committee for Digital Development Lenoblastivia Kuznetsova to TAdviser.

Department of Informatization and Communications of Sverdlovsk Region In (111 cases of infection identified in the region), it is noted that information on useful digital services and services for citizens in isolation due to the spread of coronavirus is collected on a single Internet resource. Its development and launch was carried out Ministry of Digital Development, Communications and Mass Media Russia together ANO "Digital Economy" with the support of the largest Russian Internet companies and services. This resource from March 23, 2020 is available at the addresses все.онлайн and vseonline.online. In addition to him, residents of the Sverdlovsk region can use regional Internet resources in accordance with their hobbies, including theater, music, art, etc.

In turn, Yekaterinburg TV channels will train viewers who sit on "coronavirus holidays": specialists from different industries will conduct online lessons for citizens.

In addition, a large list of online educational resources has been compiled, which the department recommends to use for the period of distance learning and remote interaction with educational organizations of the Sverdlovsk region:

• Russian electronic school is a full school course of lessons from the best teachers in Russia;
• "Учи.ру" - students are offered interactive courses in basic subjects and preparation for verification work, and teachers and parents - thematic webinars on distance learning;
• "Yandex. Textbook "- the resource contains more than 45 thousand tasks of different difficulty levels for schoolchildren in grades 1-5;
• "JAClass" - the service is quite easy to use: the teacher sets the student verification work, the child enters the site and performs the teacher's task;
• Mobile e-education - allows you to organize distance learning using a set of solutions;
• Foxford is an online school for students in grades 1-11, teachers and parents. At online courses and individual classes with a tutor, schoolchildren prepare for the exam, OGE, Olympiads, study school subjects;
• " Sirius. Online "- organized to support schoolchildren and teachers in the transition to distance learning;
• "Marketplace of Educational Services" - access to a catalog of interactive educational materials, educational literature, e-books, training videos and courses;
• InternetUrok is a constantly filled up collection of lessons of the main subjects of the school program;
• Publishing House "Enlightenment" - free access to electronic versions of educational and methodological complexes included in the Federal List;
• "Akademkniga/Textbook" - on-line library of educational literature (free individual access to the on-line library for each student);
• Publishing house "Russian Word" - provides access to electronic forms of textbooks from the Federal List, to working notebooks, methodological manuals, interactive simulators;
• Biblioshkola is an innovative educational resource that opens up new opportunities for the electronic educational environment, as well as providing access to educational and methodological and cognitive literature;
• Educational platform "Lecta" - access to electronic versions of textbooks publishing houses "Drofa" and "Ventana-Graf" is organized. There are methodological materials, innovative services for teaching, interactive simulators to consolidate knowledge;
• Distance learning system of the Institute for the Development of Education of the Sverdlovsk Region - access to a catalog of resources for basic general education subjects is organized. A webinar room is separately organized.

In the Republic of North Ossetia-Alania (65 cases of infection were recorded), in partnership with Yandex with the assistance of ANO Digital Economy, on March 14, a special information channel was registered with Yandex on the situation with coronavirus# /chats/1% 2F0% 2F1aa90032-5127-4772-587-b186firureuth. information " According to Alan Salbiev, head of the RSO-Alania IT and Communications Department, this channel is a popular Internet resource, people through it receive information in a timely manner.

Timely information makes it possible to fight fakes, which are now many, and, of course, helps to achieve comprehensive, timely objective information to the population on the situation with coronavirus infection, "says the head of the department.

According to Alan Salbiyev, predicting an increase in the load on digital educational services, on March 20, 2020, the department developed methodological recommendations for the Ministry of Education and Science of the republic on the most effective organization of the educational process in remote form. On an ongoing basis, they are provided with further methodological and technical support for this work.

What mainly did citizens encounter? When organizing distance learning, the most popular platforms and services were not ready for such loads, the number of failures in the work of the most popular services increased, "said Alan Salbiev in a conversation with TAdviser. - We work closely with representatives of these digital platforms - they respond very quickly and flexibly to all our appeals, applications and try to quickly eliminate the problems. In general, work in this direction is also going on in continuous mode.

Thanks to the interaction with Kaspersky Laboratory, it was possible to obtain about 70 thousand licenses on a free basis to protect home computers and other devices of participants in the educational process in a remote form, says Alan Salbiev.

Also, for a period of increased epidemiological danger, with our assistance, 20 thousand licenses for Kaspersky Lab products were donated to the Ministry of Education and Science of the neighboring Republic of South Ossetia. In addition, we handed over to our South Ossetian colleagues methodological recommendations for the organization of distance learning, "said TAdviser Alan Salbiev.

RSO-Alania received about 70 thousand licenses on a free basis to protect home computers and other devices of participants in the educational process in a remote form "(photo - Sputnik/Alexander Polyakov)"

In addition, the Office for IT and Communications of the RSO-Alania limited the mode of operation of the MFC subordinate to it, introduced a ban on receiving offline services that can be provided electronically. They formed a list of duty windows for branches, organized a preliminary record for receiving services that can be provided only in the MFC premises. Ensure uninterrupted operation of the multi-channel call center.

In the Khanty-Mansiysk Autonomous Okrug - Ugra (110 cases were recorded), to reduce the risk of the spread of a new coronavirus infection, the provision of public services was temporarily suspended, the receipt of which requires the personal presence of citizens. At the same time, all services are provided in electronic form, including through the public services portal. In this regard, residents of the district are informed about the receipt of services in electronic form. For example, on the official websites of the Department of IT and Digital Development of the Khanty-Mansi Autonomous Okrug (Depinformtechnology), the Department of Economics of Ugra and the MFC there is a list of services provided in the Autonomous Okrug in electronic form. Through the mobile application "State Services of Ugra" information push notifications are sent to citizens.

According to the director of the Depinformtechnology Ugra Pavel Tsiporin, additional services are also being developed to inform citizens about measures to prevent the delivery and spread of coronavirus infection. So, together with Depzdrav Ugra , a service was implemented in the Vika neural network, which allows you to receive answers to frequently asked questions.

Fixed-line operators providing Internet access to individuals will not disconnect services with a negative balance by the end of May, and will accrue penalties for debt that was formed by subscribers in March-April. And the telecom operators Tele2, MTS and Megafon launched a number of services with various conditions that allow subscribers to go minus and stay connected, Pavel Tsiporin added.

It is also planned to implement a service in Khanty-Mansi Autonomous Okrug to inform small and medium-sized enterprises about support measures provided by state authorities of the Autonomous Okrug and organizations.

Maria Rudzevich, director of the Department of Informatization of the Tyumen Region (112 cases of infection were detected in the region), says that to organize the educational process in a remote format, all participants, as before, interact in the automated information system "Electronic School of the Tyumen Region." In normal times, not all participants use the full functionality of the system. Now, with the introduction of distance learning, users have become much more active in studying and using its capabilities, she says.

In connection with the announcement of distance learning, the number of calls to the Electronic School system and, accordingly, to the mobile application Education 72 has increased. According to Maria Rudzevich, technical specialists constantly monitor the operation of the system and try to quickly fix the problems.

In addition , a chat was created to help teachers organize distance learning for schoolchildren. In addition to event announcements, the chat contains detailed instructions on using platforms for online training, links to useful resources and services.

Additional educational opportunities for the population are provided by the Center for Robotics and Automated Control Systems and the Boiling Point-Tyumen collective work space: classes and events have been transferred to a remote format. So, for teachers, students and students of educational institutions, employees of the Center for Robotics and ASU of Tyumen organized online engineering and IT events.

An active online platform is the space of collective work "Boiling Point-Tyumen." Educational webinars and workshops from the most popular speakers are held live for a wide audience, including for novice entrepreneurs, "said Maria Rudzevich.

In the Tyumen region , a Unified Register of Operating Enterprises has also been created, inclusion in which is carried out after processing the notification for compliance with the adopted NAPs. For this purpose, an electronic form of notification of the start of work and compliance with mandatory requirements for organizations is posted. In addition, by decision of the operational headquarters, a single hotline on coronovirus infection was organized, where you can get all the information about the current situation. Information support is provided to both citizens and legal entities.

Self-insulation monitoring

In a number of Russian regions, they adopted access systems to monitor the observance of self-isolation by citizens. The first region in Russia to implement a system for issuing digital passes was Tatarstan. The Ministry of Digital Development of Public Administration, IT and Communications of the Republic told TAdviser that the system was implemented in less than two days. Initially, digital passes could be issued only using SMS messages.

Why exactly text messages? We are well aware that not everyone has smartphones, not everyone has access to the Internet, that many have preserved old phone models. With a total number of Tatarstan residents of 3 million 700 thousand people in the region, more than 7 million SIM cards of mobile operators were registered, the department explained.

Recently , a personal account was launched on the service website. Now registration and applications for the purpose can be sent online, and the entire history of applications is also available there. By April 10, the number of issued digital passes exceeded the mark of more than 1 million. The ministry assures that all user data is reliably protected by cybersecurity technologies, which are used only in banking and state information systems.

The digital pass system is deployed in the private cloud ABCloud, created last year by Ak Bars Bank. The presence of a safe cloud infrastructure within the republic for working with personal data of residents of Tatarstan was a key factor in choosing the option of implementing a digital pass, "explained TAdviser in the Ministry of Digital Development of State Administration, IT and Communications of the Republic of Tatarstan.

Pass systems later appeared in some other regions, but not all, unlike Tatarstan, quickly and successfully managed to implement them. The mode of getting to work on special passes was also introduced, for example, in the Saratov region (70 cases of infection were confirmed). With his appearance, at first in Saratov, queues from people waiting for the issuance of documents began to gather near the buildings of the district administrations of the city^[3].

A special pass, allowing a person to move freely around the territory of the municipality, was to be issued by the management of the enterprise where he works. The document, which was initially issued in an ordinary paper format, had to be certified in the local administration or relevant regional department, which is why queues were formed. After such incidents, the region transferred the issuance of passes to electronic format.

Since March 15, the digital pass system has been operating in Moscow (the leader in the number of detected cases of infection in Russia is 16,146 cases). Initially, it was introduced for citizens traveling around the city by public and personal transport. You can get a pass online on the mos.ru website or by sending SMS to short number 7377. By April 15, 3.2 million passes were issued in the first day, the Moscow IT Department reported, of which about 900 thousand were canceled due to incorrect or inaccurate data that citizens indicated when issuing the pass.

On the first day of the access mode in Moscow, huge queues formed at the entrances to a number of metro stations due to checking passes "(photo - @ novoe vidnoe/Instagram)"

In addition, on the first day of the checkpoint regime, traffic jams formed at the entrances to Moscow, and huge queues formed at the entrances to a number of metro stations due to checking passes at the entrances to the metro. In this regard, the mayor Moscow Sergey Sobyanin asked the police to organize work in such a way as not to create clusters of people. In the future, he promised to automate pass control.

Plans to introduce a system of digital passes in one form or another were also reported in other regions, including in the Khanty-Mansi Autonomous Okrug-Ugra, Omsk Region, Perm Territory, etc.

Primorye (40 detected cases of infection) was the first region to use drones to monitor citizens' compliance with the self-isolation regime, in particular, the ban on mass crowds of people. Deputy Prime Minister of Primorsky Krai - Minister of Digital Development and Communications of the region Sergey Maksimchuk explained to TAdviser that this is not total monitoring: control measures using drones are carried out selectively in the cities of Vladivostok and Artem in those places where there may be clusters of people^[4].

In Vladivostok, violators of the self-isolation regime are detected using drones "(photo - Yuri Smityuk/TASS)"

And in the Murmansk region (306 cases identified), according to Novaya Gazeta, referring to the governor's decision, 1.5 million rubles will be allocated for the purchase of electronic bracelets for patients who are on self-isolation. According to the document, this is necessary for "remote monitoring of patients' compliance with the self-isolation regime at home." The decree also says that employees of the regional Ministry of Health will fix the tracking devices on patients^[5].

Support for regional IT companies

According to Victoria Kuznetsova, Chairman of the Digital Development Committee of the Leningrad Region, support for local projects to provide remote services is provided in the region.

For example, organizations, entrepreneurs and self-employed citizens registered in the Leningrad Region and providing remote services will be able to take part in the competition for grants. The grants are intended to reimburse part of the costs associated with the provision of remote services. The total amount of funding from the regional budget is 5 million rubles, "she says. - In particular, it will be relevant for those who implement programs of additional education in remote mode.

It is expected that this will reduce the cost of services for citizens, increase consumer demand, as well as promote employment, added Victoria Kuznetsova.

In the Leningrad region will support organizations implementing additional education programs remotely "(photo - putidorogi-nn.ru)"

The Committee for Digital Development of the Leningrad Region added that a plan of priority measures to ensure the sustainable development of the economy in connection with the spread of coronavirus has been developed and is being prepared for adoption in the region. The document provides for monitoring the implementation of presidential decrees, the financial situation of both large enterprises and small and medium-sized businesses. In the zone of special attention - measures to support areas of the economy that are at risk, as well as residents of the region who are in a difficult life situation.

The Department of Information and Communications of the Sverdlovsk Region notes that ICT organizations, where possible, have transferred their employees to a remote form of work, and therefore the production process does not stop, jobs remain. However, with the adverse development of the situation associated with the spread of coronavirus infection due to crisis phenomena in potential customers of ICT services and goods, organizations in this area may have a decrease in annual revenues.

In this situation, ensuring the sustainable and uninterrupted operation of all enterprises, the ICT industry takes on the greatest importance due to the fact that their products, services and services are used by organizations of all areas of the economy, social sphere and training, according to the department.

We believe that it is necessary to preserve not only large and self-sufficient companies, but also, if possible, as many startups, small and medium-sized enterprises as possible, which have already passed part of the market path and are already solving issues of digitalization of the economy, and have the opportunity to become market leaders in the future, "TAdviser said in the department.

In this regard, the department sent proposals to the government of the Sverdlovsk region to support organizations of the ICT industry, including:

• provision of tax-free lending;
• deferral on the payment of value added tax and a single social tax, income tax reduction;
• subsidizing part of the salary costs;
• Compensation for rental of premises and housing and communal services.

The Department of Information and Communications of the Sverdlovsk Region invited the regional government to support the organizations of the ICT industry "(photo - Andrey Alekseev © IA Krasnaya Vesna)"

The Department of Information Technology of Ugra told TAdviser that IT companies in their region have not yet introduced special support measures for the duration of the high-alert regime. A small number of IT companies are registered in the Autonomous Okrug. They did not receive requests for additional relief. But IT companies are covered by the main list of regional support measures for small and medium-sized businesses, said the head of the department Pavel Tsiporin.

Transfer of civil servants to remote work

Back in mid-March, the Ministry of Labor recommended that the leadership of government and local self-government bodies, as well as budget organizations and state-owned companies, if possible, transfer employees to remote work, and for those who will continue to go to work, introduce a flexible schedule to avoid a large crowd of people. In the Russian regions, this recommendation followed.

So, for example, the Minister for Informatization, Communications and Open Management of the Tula Region Yaroslav Rakov told TAdviser that as of the beginning of April, about 70% of the employees of the region's executive authorities had already been transferred to remote operation. The transfer took place gradually for 2.5 weeks, it began to be carried out in advance.

Additional measures were taken to information security urgently purchase licenses for means of monitoring and combating invasions. The connection of workers to remote jobs is organized taking into account the recommendations FSTEC Russia and other requirements for IS, says Yaroslav Rakov.

Only heads of executive authorities of the Tula region and employees whose physical presence is necessary for the functioning of these authorities, according to the presidential decree, were not transferred to a remote mode of operation, "Yaroslav Rakov explained in a conversation with TAdviser. - At the same time, all meetings at the level of government leadership are now held via videoconferencing, and only very important events with a limited number of participants are held in a combined format.

According to the minister, AEROSPACE FORCES as of the beginning of April, a "colossal number" of subscribers were connected to the regional system: these are leaders and their deputies in the executive bodies of the Tula region, almost all subordinate institutions, as well as territorial divisions of federal executive bodies, including power structures.

The practice of holding meetings on the VKS will become more common than before, and after the abolition of restrictions adopted during the complicated epidemiological situation, the minister believes.

You quickly get used to the good, and, due to the fact that we provide stable and comfortable services, these innovations, I think, will tightly enter the everyday life of the authorities. In addition to convenience, they also reduce the time spent moving employees around the city to participate in meetings, "said Yaroslav Rakov in a conversation with TAdviser.

Anatoly Dyubanov, Minister of Digital Development and Communications of the Novosibirsk Region (64 cases of infection were recorded), also told TAdviser about the transfer of employees of the Ministry and the regional government to remote work with the complete preservation of the functionality that they perform at work places. According to his estimates, in the ministry itself about 50% of employees already work remotely, and on average in the government - 30-40%.

The transfer is carried out in stages as applications are received from the authorities, which are mostly worked out during the day.

In the Ministry of Digital Development and Communications of the Novosibirsk Region, about 50% of employees work remotely in mid-April, and on average in the government - 30-40% "(photo - Alexander Oshchepkov/NGS)"

The main difficulties of transferring to remote work Anatoly Dyubanov relates to ensuring the security of interaction with state resources. In the Novosibirsk region, encryption, crypto slides and other IB tools are used, which allow you to work, including with classified information, he said.

Some of the employees of the Depinformtechnology of Ugra were also transferred to remote work with the complete preservation of functionality, TAdviser was told in the department. Remote work is also organized for civil servants of other authorities in the region.

Currently, about 20% of civil servants of Ugra have been transferred to remote work. Employees continue to use the tools necessary for work: corporate mail, document management, cloud storage for files and participate in video conferencing sessions, "Pavel Tsiporin, head of the Ugra Depot Technologies, told TAdviser.

The possibility of remote work with services of the corporate network of Ugra authorities has been implemented. Civil servants can use corporate mail through an Internet browser, the electronic document management system (SED) "Case" for a secure VPN connection. Organized the redirection of phone calls to the softphone application on a mobile phone. It is also possible to hold meetings of all state authorities in videoconferencing mode, and a cloud storage for working with data from outside has been deployed.

In Khanty-Mansi Autonomous Okrug, in mid-April, about 20% of civil servants were transferred to remote work "(photo - RIA Novosti/Alexander Yuryev)"

According to Pavel Tsiporin, for employees who remained at workplaces in the Depinformtechnology of Ugra, in particular, the measurement of body temperature at workplaces was provided, the possibility of treating their hands with disinfectants was provided, control was established over the observance of this hygienic procedure, as well as the mandatory use of personal protective equipment. In addition, rooms are cleaned using disinfectants and air is disinfected in the rooms.

In the Sverdlovsk region, civil servants and employees of subordinate institutions are also transferred to a remote mode of operation if such an opportunity is available and taking into account the need to ensure the smooth functioning of the authorities, TAdviser was informed in the Department of Informatization and Communications of the region. They are provided with access to work services, e-mail, technical support.

The department also ensures the work of the regional government, heads of authorities, local governments through video conferencing. In this format, they hold meetings, working meetings from their working rooms.

These measures allow us to continue working on managing the region in difficult conditions for all of us, "the department noted.

In turn, the MFC organized work to prevent the spread of coronovirus infection both among employees and among applicant citizens. All branches of the MFC in the Sverdlovsk region are equipped with protective and disinfectants, and the service of citizens is carried out exclusively by preliminary registration for services included in the list of vital services, the recording is organized through the call center and the MFC website.

In the Tyumen region, as of mid-April, more than 50% of state civil servants of the region, including employees of the Department of Informatization of the Tyumen Region, were transferred to a remote format for performing official duties using a secure communication channel and specialized software.

According to Maria Rudzevich, Director of the Department of Informatization of the Tyumen Region, in order to organize the effective collective work of the executive authorities of the region and subordinate and institutions, videoconferencing technologies were used to hold meetings at various levels. This allows you to maintain working interaction within and between departments at the same level of activity.

In the Chelyabinsk region, in connection with the transition to remote work in government bodies, the number of videoconferencing sessions between executive authorities and local governments of the Chelyabinsk region increased sharply. To ensure the opportunity to organize and hold meetings in the form of video conferencing in the pandemic, the Ministry of Information Technologies and Communications of the region provided access to the VKS TrueConf system for local governments, Igor Fetisov, acting Minister of IT and Communications of the Chelyabinsk Region, told TAdviser.

Strengthening ICT infrastructure and support

As more and more employees of government agencies switch to remote work, and schools - to online training and the number of users of Internet services is growing, the burden on networks and IT infrastructure is also increasing. In this regard, measures are being taken in the regions to expand networks and infrastructure in order to adapt them to the increased load. The Ministry of Digital Development, Public Administration, IT and Communications of the Republic of Tatarstan told TAdviser that they are actively working with telecom operators to provide residents of the republic with uninterrupted Internet access during peak loads. Work is also underway to increase the speed of the Internet in schools of the republic for comfortable online education.

In Tatarstan, proactive work is underway with telecom operators to provide residents of the republic with uninterrupted Internet access during peak loads "(photo - kzn.ru)"

The Committee for Digital Development of the Leningrad Region regularly monitors the performance of the IT infrastructure of the region, Victoria Kuznetsova, chairman of the committee, told TAdviser. It is noted that after the mass transition of Russians to self-isolation mode, the consumption of Internet traffic on average increased 3.5-4 times. On average, users download and transmit 2.5 times more data per day than in mid-March. This is due to the massive transition to remote work, increased demand for distance education, digital video services and the growth of online payments, says Victoria Kuznetsova.

The Minister for Information, Communications and Open Management of the Tula Region, Yaroslav Rakov, told TAdviser that due to the increase in the burden on ICT infrastructure due to the transfer of many organizations and services to a remote form, the Ministry of Information, Communications and Open Management of the Tula Region held talks with operators on the free expansion of communication channels to the server group of the government.

The capacity of the communication channel to the regional data center has been increased to 1 Gb/s. It deployed an infrastructure on the basis of which all external and internal services of the Tula region work: the government's IT systems, including for the provision of public services, an electronic diary for schools, etc.

The operator Rostelecom went to meet us and expanded the channels free of charge, because the company understands that this is a matter of national importance, "said Yaroslav Rakov. - Mobile operators also responded to the request to send messages to citizens who are in self-isolation. We are grateful to all the operators of the Big Four. SMS was received by all citizens who needed to be notified.

The Minister believes that there are enough expanded communication channels to cope with the increased burden on ICT infrastructure. There are only point small difficulties, he said. So, with the load on the system of school online diaries, more than 40 thousand visitors can simultaneously see a slowdown in the response of this system. The system was not originally designed for such a load, so now, together with its developer, the ministry monitors and reconfigures it daily.

The ministry also receives daily information from operators on the level of load on the network. The load has increased, but the safety margin of the created infrastructure in the Tula region is enough to "digest" the increased volume of traffic, said Yaroslav Rakov.

The Department of IT and Digital Development of Khanty-Mansi Autonomous Okrug-Ugra notes that in Ugra there is a stable operation of departmental information systems used in interagency interaction in electronic form in the provision of state and municipal services. And when switching to remote work of government officials as of the beginning of April, there has not yet been a significant increase or decline in the number of interdepartmental requests.

In the context of high demand for e-government systems, Depinformtechnology of Ugra implements a set of measures aimed at ensuring the operability and accessibility of electronic services for citizens. For example, server capacities have been increased, systems and services are constantly monitored.

In order to ensure the operability of the e-government system and the availability of electronic services for citizens, server capacities have been increased by 30%, "said Pavel Tsiporin, head of the department, to TAdviser.

Due to the transfer of some civil servants to remote work and the increase in the number of video communication sessions, the load on the Internet access channel from the corporate network increased. As a result, speed restrictions were removed from him, and the throughput increased 10 times.

The Department of Information Technology of Ugra also notes that the burden on systems in the field of medicine, social security and education has increased in connection with the transition to a remote training format, the refusal to receive applications for public services in person, decisions on measures of social support for citizens, and the increased number of citizens seeking medical care.

Based on this, the department's specialists carried out work on the redistribution of resources to ensure the 100% stable functioning of all regional information systems, "says Pavel Tsiporin.

In the Chelyabinsk region, as in a number of other regions, they expanded communication channels to adapt to the increased load on IT systems "(photo - Fotolia/Natalya Ivanova)"

In North Ossetia-Alania, observing the development of events, the Office of Information Technology and Communications of the Republic on March 12 convened an emergency meeting with the participation of representatives of all telecom operators operating in the region, Roskomnadzor, Rospotrebnadzor, subordinate to the MFC. At the meeting, it was decided to create a working group on interaction in a special period, the head of the department Alan Salbiev told TAdviser.

This period happened. By decree of the head of the republic, a high-alert regime was introduced in the subject, we were ready for it. Telecom operators once again tested their infrastructure, we, in turn, tested the e-government infrastructure in anticipation of increased loads, and our calculations were justified. Indeed, with each day of compliance with self-isolation, the quarantine regime, we see an increase in the load on the telecommunications infrastructure, electronic government, "says Alan Salbiev.

According to him, the daily increase in requests, in the number of services received is 5-7%, the load on channels, the increase in traffic is about 10-18% for telecom operators. All these points in the IT and Communications Department tried to calculate, Alan Salbiev notes. All interaction schemes were created in advance, and so far the management sees that there is no malfunction in the telecommunication segment and the electronic government segment of the RSO-Alania - despite the increased loads, the work is going on normally.

Telecom operators in RSO-Alania keep emergency repair crews on high alert. The Office of IT and Communications has agreed with them all lists of employees, vehicles, so that there are no obstacles to emergency access to facilities for telecom operators.

A special situation instantly revealed all the vulnerabilities, flaws, weaknesses in the infrastructure, "says Alan Salbiev. - A very clear pattern was manifested - those settlements in which the local population, the local government, because of radiophobia, resisted and prevented the development of the construction of communication infrastructure, at the moment they are loudest about themselves, about problems with access to the Internet, that they cannot work remotely, remotely order some goods, services, their children cannot study remotely.

According to Salbiyev, the department works out each application and makes the maximum amount of efforts in cooperation with telecom operators in order to eliminate the identified problems as soon as possible.

The Department of Informatization and Communications of the Sverdlovsk Region also notes that in connection with the transition of a significant part of the employed population of the region to a remote mode of work, and schoolchildren and students to distance learning, it is now noticeable that traffic and load on networks are growing. According to the results of recent weeks, telecom operators record an increase in total Internet traffic by 18-25%. Traffic from offices is reduced, which compensates for the growth of traffic from households.

The Department has established operational interaction with telecom operators to monitor the situation. All major telecom operators take all necessary measures to eliminate possible risks in the operation of telecommunication networks, such as the organization of work of round-the-clock monitoring centers; multiple redundancy of trunk, transport networks and aggregation nodes; round-the-clock work of personnel of emergency recovery teams, the department told TAdviser.

Telecommunications networks of telecom operators in the Sverdlovsk region operate in regular modes, the increased load did not negatively affect the stability of the networks due to the sufficient margin laid down during the design, the department added.

In addition, timely and unhindered access to residential and non-residential real estate facilities for the provision and restoration of communication services is organized. Also in the Sverdlovsk region, active work is being done with Internet providers to ensure the transfer of educational institutions to the remote mode of the educational process.

At the request of the Department, Rostelecom agreed to increase the speed of connecting a large number of schools to the Internet without increasing the payment for traffic, which should ensure the organization of the implementation of an educational program using remote technologies and e-learning, the Department of Informatization and Communications of the Sverdlovsk Region said. - Similar work is carried out with other telecom operators.

In the Tyumen region noted an increase in the number of calls to the ambulance service. So in March 2020, more than 69 thousand calls were received, while in February about 30 thousand, Maria Rudzevich, director of the region's Information Department, told TAdviser. In this regard, it became necessary to increase the number of call reception managers.

Maria Rudzevich noted that in connection with the current situation, the plans of regional projects within the framework of the national program "Digital Economy" will be adjusted, but slightly. For example, the opening of the School of Digital Transformation on the basis of the "Boiling Point" and the holding of the Championship on computer literacy among pensioners, due to their mass and the need to use full-time format, were postponed to a later date. The implementation of the remaining activities continues as planned.

In the Tyumen region, a significant increase in the number of calls to the ambulance service is noted "(photo - expert.ru)"

The difficulties faced in the Chelyabinsk region, as in other regions, include an increase in the load on communication networks. This is a common problem for the whole country, says the acting Minister of IT and Communications of the region Igor Fetisov. According to him, at the beginning of the month in the Chelyabinsk region there were difficulties in accessing the Network City system. Education, "associated with a sharp increase in the number of users.

Together with the regional Ministry of Education, we agreed with the Internet provider to expand communication channels, which made it possible to restore and stabilize the system, "says Igor Fetisov. - In general, today ICT infrastructure in Chelyabinsk region works steadily.

Notes