IT in the public sector (global market)

Markets of countries

• IT in India's public sector
• IT in the EU public sector
• IT in the Finnish public sector
• IT in the US public sector
• IT in the UK public sector

Programs for the Development of Electronic Public Administration

• E-Government of Russia
• E-Government of Ukraine
• E-Government of Kazakhstan
• E-Government of Tajikistan
• E-Government of Azerbaijan
• E-Government of Uzbekistan
• Electronic Government of Korea
• E-Government of Japan
• E-Government of Australia
• E-Government of Estonia
• UK e-government

2024

Named the most important digital technologies for the public sector

On September 4, 2024, analysts Gartner named the most important digital technologies that can have a transformative impact on the public sector. Many of these solutions are related to, artificial intelligence generative systems and data analytics tools. It is noted that the provision of services in digital format continues to be a priority state in transformation programs.

Digitalization of jobs

According to the authors of the report, by 2027, multidisciplinary working groups combining business personnel and IT specialists will demonstrate 50% higher efficiency in terms of achieving positive results than teams formed only from IT employees. Workplace digitalization strategies leverage best practices of engagement, such as user image, behavior maps, and employee "voice," to develop digital skills, attract and retain valuable professionals, and assist employees with business tasks. A holistic, coordinated approach to communication between IT and other business units can minimize rejection of digitalization, reduce disparity, expand digital skills, and increase staff satisfaction. Ultimately, digitalization will help civil servants in mastering new ways of working by minimizing technological contradictions and supporting meaningful implementation.

AI tools for writing program code

AI assistants integrated into development tools use pre-trained models, interacting with software developers through natural language, including using fragments of source code. Such systems are capable of performing a wide range of tasks, including generating code, analyzing it, debugging, correcting and refactoring, creating documentation, and converting code between different programming languages. AI assistants can be configured to the code base and documentation of a particular organization, which is very important for government agencies - from the local to the federal levels. Gartner predicts that about 75% of organizations' software engineers will use AI-based coding assistants by 2028, up from less than 10% in early 2023.

Generative AI (Genia)

The focus of the business shifts from the excitement around base models to use cases that deliver ROI. The majority of GeneII implementations as of 2024 are low-risk and internal application-oriented. In the future, the authors of the study believe, organizations will begin to use Genia for more critical tasks in industry verticals and in the scientific field. In the long term, dialogue interfaces with Genia support will contribute to the commercialization and democratization of AI. Genia models can complement employee workflows and serve as effective assistants for all employees of the organization. In particular, GeniI helps managers in compiling reports, summaries and forecasts, as well as creates new software code proposals for application development tasks.

Generative AI design

This technology uses AI to automatically create various design options based on parameters and restrictions specified by the user. Such AI uses special algorithms to evaluate numerous variations in order to achieve the best possible results. This complies with the specified criteria, which are often a key component of public services. This technology already exists in the form of feature-level support for interface developers.

Predictive Analytics for Government Organizations

We are talking about the use of machine learning, modeling and simulation tools. The technology takes into account internal and external data when forming state policy, optimizing government processes and improving decision-making in real time. For the responsible and ethical use of predictive analytics by the civil service, it is necessary to exclude the influence of bias inherent in all datasets. Quick, accurate and secure solutions are key to achieving the desired outcomes across all branches of government. Prognostic approaches allow you to take into account the consequences of upcoming decisions in advance and optimize planned actions as needed. This ensures optimal results while minimizing risks. However, transparency is required to maintain public confidence.

Work Style Analytics

Gartner believes that by 2027, IT managers who align investment in the digital workspace with current and desired maturity levels and shared digital ambitions will reduce losses associated with untimely and inappropriate actions by 50%. Work style analytics is an approach that is based on collecting data from IT departments, human resources and business structures about employee activities. The method helps in the analysis and optimization of complex relationships between technology investments, employee experience and business results. To improve efficiency and staffing, organizations should accumulate and analyze heterogeneous data.^[1]

Named 5 main IT trends in the public sector

The introduction of new information security tools and the use of artificial intelligence technologies will become one of the main IT trends in the public sector in 2024. At the same time, geopolitical factors and the macroeconomic situation will have an impact on the development of the industry. This is stated in a study by Gartner, the results of which were released on April 16, 2024.

Escalating global shocks, constant cyber threats and the development of AI are putting increasing pressure on governments. In such an environment, IT executives in the public sector need to find new ways to meet the needs of citizens by focusing on sustainable and scalable technologies, says Todd Kimbriel, vice president of analytics at Gartner.

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The report highlighted five main trends in the development of the state IT industry. These are adaptive security, digital identification ecosystems, decision-making AI, software data management, and platform solutions.

Adaptive security

Gartner predicts that by 2028, the share of multi-agent AI in threat detection and incident response will increase from 5% to 70%. Such systems will complement, not replace, information security specialists. The adaptive security model involves combining and continuously optimizing cybersecurity tools and methods in a changing threat landscape.

Digital Identification Ecosystems

In the public sector, there is the formation of large-scale ecosystems, which include user authentication, unique identifiers of citizens or organizations and verification of credentials, for example, based on wallets for smartphones. According to Gartner, government IT leaders can improve the digital identification strategy by leveraging a variety of technology use cases and partnerships that transcend traditional industry frameworks and add value to citizens, government and businesses.

AI for decision-making

Analysts believe more than 70% of government agencies will use AI to improve administrative decision-making by 2026. The active development of machine learning technologies, analytics tools and generative AI is predicted, which will be combined into a set of tools to help improve the quality of public services.

Software Data Management

It is about implementing a systematic and scalable approach that allows you to use existing data arrays in the infrastructure of the entire enterprise. Gartner estimates that more than 60% of government entities will prioritize investments in business process automation by 2026, up from 35% in 2022. AI technologies will help in the development of this area.

Platform Solutions

Government organizations are increasingly using platform solutions such as industry clouds and low-code application infrastructures. This allows you to quickly implement new business functions and minimize the risks associated with the use of outdated systems. In addition, opportunities are being improved to scale and adapt to the changing needs of citizens. Platform cloud solutions offer new perspectives for innovation and business process transformation in government organizations. Gartner recommends that government IT managers implement a multi-cloud strategy to maximize capabilities and simplify system upgrades.^[2]

2023:10 key public sector IT trends named - Gartner

On April 17, 2023, Gartner named the top 10 information technology trends for the public sector that will help accelerate the digital transformation of the industry and improve the quality of services provided to the population.

As well as forcing a balance between digital opportunity and risk, global shocks and technological breakthroughs provide good ground to shape the next generation of digital government. In this situation, Chief information officers in the public sector need to demonstrate that their investments are not only tactical in nature, but also continue to improve the level of services, "said Arthur Mickoleit, director-analyst at Gartner.

Trend# 1. Adaptive security

Gartner predicts that by 2025, 75% of government Chief information officers will be directly responsible for safety outside their field, including operating and critical technology environments. The convergence of corporate data, privacy, supply chains, cyberphysical systems, and clouds requires a comprehensive approach to security. Chief information officers should combine adaptive security with broader digital innovation and sustainability.

Trend# 2. Upgrading Legacy Cloud Technologies

The public sector needs to abandon outdated disparate systems and data warehouses in order to modernize IT infrastructure and applications to improve service resiliency. Managers can use adaptive strategies to find service providers. Gartner believes that over 75% of governments will manage more than half of workloads using hyper-scalable cloud platforms by 2025.

Trend# 3. Sovereign cloud

Global uncertainties, as well as concerns about data privacy and possible government overreach, are increasing the demand for sovereign clouds. More than 35% of legacy government services will be replaced by solutions developed on small-code application platforms by 2025, according to Gartner analysts. This will help improve the privacy of information.

Trend# 4. Hyper automation

According to Gartner, by 2026, 60% of government organizations will prioritize the automation of business processes against 35% in 2022. Chief information officers should align hyperautomatization initiatives with current priorities to improve the efficiency of digital transformation and optimize operating costs.

By 2025, 75% of Chief information officers of government agencies will be directly responsible for security outside their area

Trend# 5. AI for decision-making

By 2024, Gartner predicts, 60% of government investment in artificial intelligence and data analysis will directly impact operational decisions and results in real time. AI provides governments with early, fast and effective decision-making at any scale.

Trend# 6. Data sharing

Analysts believe that by the end of 2023, 50% of government organizations will create separate units for the exchange of data. At the same time, standards for the structure, quality and efficiency of business information will be developed.

Trend# 7. Generalized Experience (TX)

This strategy is designed to combine the skills of employees and customer experience to analyze the effectiveness of business processes and interaction points. By 2026, TX initiatives in the public sector are expected to reduce process uncertainty by 90%, while customer and employee satisfaction rates will increase by 50%.

Trend# 8. Digital Identification Ecosystems

More than a third of national governments will offer mobile identification solutions to citizens by 2024, Gartner predicts. Appropriate services should be available and convenient for different groups of end users.

60% of government investment in artificial intelligence and data analysis will directly impact real-time operational decisions and results

Trend# 9. Process Management as a Service (CMaaS)

Gartner predicts that by 2024, organizations using the CMaaS concept will implement new features 80% faster than other structures. This approach will help you apply composable products and services at different levels of government.

Trend# 10. Modular government applications

Authorities can get rid of outdated disparate systems by applying a composable architecture. Service improvements and upgrades can be achieved by implementing a modular application architecture and leveraging advances in automation and machine learning.^[3]

2022

Government spending on IT in the world began to grow much more slowly

On December 12, 2022, Gartner published the results of a study on the development of the state segment of the global IT market. The main drivers of the industry are the modernization of outdated systems and improved access to critical services.

Analysts say initiatives such as moving systems to the cloud, updating applications and strengthening network security are among the top priorities for government organizations. In line with these goals, investment will increase in cyber defense, software upgrades, cloud platforms, as well as integration technologies such as artificial intelligence and machine learning, business intelligence and data analysis tools. At the same time, Chief information officers will have to overcome various difficulties, in particular, to take into account the changing requests of investors.

IT spending in 2022 began to grow more slowly

According to estimates, in 2022 the volume of the state IT sector in monetary terms reached $551.5 billion, which is 3.0% more than the result for 2021, equal to $535.4 billion. Thus, the growth rate of costs decreased significantly: in 2021, an increase was recorded at the level of 8.9%.

In 2022, the largest segment of the state IT market was the corresponding services with costs of approximately $193.9 billion and an increase of about 4.5% on an annualized basis. Another approximately $162.8 billion was brought by software - plus 9.3% compared to 2021. Telecommunications services accounted for $67.8 billion, but there was a decrease of 5.5%. The size of the segment of internal services amounted to $67.1 billion, a decrease compared to 2021 - about 2.0%. Revenue from the sale of various devices and computer equipment for the year decreased by 7.3% - to $34.8 billion. Approximately $25.0 billion fell on systems for data centers, which is 8.4% more compared to 2021.

Government spending on IT is projected to increase in 2023 in all segments except devices and equipment as end users in the government sector extend the lifespan of their hardware solutions acquired at the beginning of the pandemic. The software will become the fastest growing segment in 2023, followed by IT services and internal services. In general, the volume of the state IT market in 2023, according to Gartner analysts, will reach $589.0 billion, an increase of 6.8% compared to 2022.

IT spending in 2022 began to grow more slowly

One of the key drivers of growth in IT costs in the state segment in 2023 is called the comprehensive customer experience (TX). The development of this area will help organizations in managing the interaction of employees and citizens, and will also contribute to digital transformation. In addition, an effective TX strategy will help government entities improve the digital skills and literacy of their workers by providing state-of-the-art tools and approaches to improve the quality of citizen service. Failure to create a reliable TX strategy increases the risk of service delays and results in an unsatisfactory level of service delivery.

According to a Gartner survey of Chief information officers, digital transformation, data efficiency, and technology upgrades are the top three priorities of government Chief information officers. The sustainability of the organization's work, and therefore the satisfaction of citizens with receiving certain services, including digital services based on cloud infrastructures, will depend on the development of these areas.^[4]

Gartner: Top 10 IT trends in the public sector

In mid-February 2022, Gartner analysts identified 10 major information technology trends in public administration for 2022. According to experts, these trends could help public sector leaders accelerate digital transformation and reduce the risks of disruption.

Composible State Platforms

By 2024, more than 25% of government requests for critical IT systems will require a solution architecture and variable licensing that supports a composable design approach. It allows governments to focus on citizen-centric services rather than the often used disparate software-centric approach. Such platforms demonstrate composibility in three areas: business architecture, technology and thinking.

Adaptive security

According to Gartner forecasts, by 2025, 75% of Chief information officers in government agencies will be directly responsible for non-IT security, including operating and critical technological environments. Government Chief information officers should consider the human factor as a critical component of cybersecurity, improving skills from the inside with in-depth training programs and broad support for employees through outreach.

Digital Identification Ecosystems

Gartner predicts that at least a third of national governments and half of U.S. states will offer mobile identity solutions to citizens by 2024. But few will be compatible between sectors and jurisdictions. The scale and challenges associated with digital identification are rapidly expanding as governments seek to implement different identity verification solutions to ensure reliable and convenient access to services.

Adaptive security one of the main IT trends in the public sector in 2022 according to Gartner

Comprehensive experience

Gartner predicts that by 2023, most governments without a comprehensive experience strategy (Total Experience or TX) will not be able to successfully transform government services. TX offers governments a way to improve talent management strategies and develop stronger digital skill sets within their organizations while improving service delivery to citizens. The lack of a TX strategy can increase service problems, resulting in a risk of delays and poor quality of service.

Everything as a Service (XaaS)

Analysts note that 95% of new IT investments made by government agencies over the next three years will come from XaaS solutions. XaaS includes several categories of IT infrastructure and software services, including subscription-based services in the cloud.

Accelerated Legacy Upgrades

When the COVID-19 pandemic began, basic outdated business systems could not cope with a sharp increase in demand for services. So, Chief information officers will need to make modernization a permanent activity, and not consider it as a one-time investment.

XaaS one of the main IT trends in the public sector in 2022 according to Gartner

Case Management as a Service (CMaaS)

Workflow is a universal style of government work. CMaaS can increase institutional flexibility in government by using composable business principles and practices when replacing legacy systems with modular case management products. Gartner predicts that by 2024, government organizations with a case management app approach will implement new features at least 80% faster than without them.

Hyper automation

Gartner analysts note that in the next three years, 75% of governments will launch or implement at least three enterprise-wide hyperautomatization initiatives. Hyperautomatization offers more than the ability to effectively deliver connected and uninterrupted public services. It is also focused on increasing the efficiency of public administration through the use of end-to-end initiatives aimed at the end-to-end process, and not just at automating disparate tasks.

AI when making decisions

By 2024, 60% of government investment in AI and data analytics will be focused on directly influencing operational decisions and results in real time. Planning and solutions need to be increasingly predictable and proactive, using AI, analytics, business intelligence and data science to achieve the substantial cost reductions that come with late intervention.

Data sharing as a program

Government data sharing tends to be situational and linked to high-profile incidents. In contrast, data sharing as a program is a systematic and scalable approach that enables reuse of data and innovation in the service industry. Gartner predicts that organizations promoting data sharing will outperform their competitors in most measures of business value by 2023. This will require a cultural shift from dividing data use to reusing data to better serve citizens.^[5]

2020: IT spending in the public sector grew by 4.2% in the context of COVID-19, to $459.43 billion - Gartner

At the end of 2020, IT spending in the public sector in the world reached $459.43 billion, an increase of 4.2% compared to 2019, when the growth rate was measured + 3.9%. Such data are provided by Gartner analysts.

According to them, in the context of the COVID-19 coronavirus pandemic, it was difficult for state organizations to respond to its consequences and recover. But vaccination and other measures to protect public health have become a priority for the authorities, as a result of which they have begun to carry out digital transformation processes faster.

Gartner Senior Director of Research Irma Fabular says government agencies have begun to innovate faster using commercial technologies to solve operational and critical problems. IT products and data are increasingly being used as a control and response to a pandemic, as well as to provide financial and humanitarian assistance, she added.

The COVID-19 pandemic has identified weaknesses in the ability of government organizations to respond quickly, scale and provide important services, continues Irma Fabular. - The lessons learned from these actions by government organizations provide an incentive to build resilience and build a stronger future for citizens and businesses.

The fastest growing segment of the IT industry in the global public sector remains software, which includes applications, infrastructure solutions and specialized products at Gartner. In 2020, software sales in the public sector rose by 8.9%, to $108.21 billion.

The second place in terms of dynamics was taken by systems for data centers, on which $30.28 billion was spent in 2020, which is 5.7% higher than a year ago. The spending of government agencies on IT services increased by 4.8%, they exceeded $160.04 billion.

Sales of IT equipment for state needs at the end of 2020 reached $33.03 billion, which is 1.6% more compared to 2019. Demand in this segment was spurred by the COVID-19 coronavirus pandemic, due to which state organizations began to actively practice remote work and the use of public services.

Another IT expense item of state institutions is called the so-called Internal Services, when organizations hire specialists who plan, develop, implement and maintain information systems. Government agencies around the world spent about $63.93 billion on salaries and bonuses for such employees in 2020, which is 1% higher than a year ago.

The study also includes telecommunications services, for which in 2020 government agencies spent about $63.94 billion, which is 0.5% more than in 2019.

Forecast of IT expenses in the public sector by segments in the world, 2020-2021. (in million $)

Gartner named the best IT project in the public sector EMEA a system developed by the Swedish social insurance agency for the automated provision of social services and payments.

In the United States, the winner was the HHS Protect solution, which is a secure data and ecosystem platform based on eight commercial technologies for sharing, analyzing, storing and accessing data related to COVID-19. The project combines more than 200 disparate data sources into one ecosystem that integrates federal, state and local government, and health care industry data.

In the Asia-Pacific region, according to Gartner experts, the best IT project of 2020 was the TraceTogether application. It was developed in Singapore to track the contacts of people infected with coronavirus. For violation of quarantine in the country, they are imprisoned and fined. The TraceTogether program was created in just eight weeks, its source codes are open for use in other countries.

According to analysts, in 2021, the growth rate of IT spending in the public sector in the world will become even higher (+ 5.1%), and in absolute terms, costs will be measured at $482.8 billion. Three segments will show growth above the market:

• software (+ 9.2%);
• IT equipment (+ 5.6%);
• IT services (+ 5.4^[6]

2019

Global IT spending in the public sector increased by 3.9%

The volume of global spending on information technology (IT) in the public sector in 2019 amounted to $440.14 billion, which is 3.9% more than a year earlier. This is evidenced by the data of the analytical company Gartner.

Sales showed the highest growth rates: software they reached $99.34 billion, an increase of 9.4%. Spending state agencies on IT services increased by 4.5% to $152.69 billion. This category remains the largest in the market under consideration.

About $32.5 billion in 2019, state institutions spent on IT equipment, which is 4.7% more than a year ago. 0.2% sank the cost of purchasing solutions for data centers, they amounted to $28.19 billion.

Government organizations are accelerating IT investments in areas such as e-public services, health, social services, education and personnel retraining to support individuals, families and companies that have been severely affected by the COVID-19 pandemic, says Gartner Senior Research Director Irma Fabular. - To maintain the economic viability, state organizations have also launched state recovery assistance programs that help small businesses and allow them to repurpose personnel.

Many government organizations will take measures to improve the resilience of communities and countries in general, including improving surveillance systems for diseases and other threats, Fabular said. An example is $500 million in aid allocated by the US federal government to monitor health data and modernize infrastructure to help states and local authorities develop tools to combat COVID-19.

Important but less urgent IT projects such as Enterprise Resource Planning (ERP) systems and Robotic Process Automation (RPA ) are being delayed to make room for current and critical spending on digital workplace support, public health measures and economic growth. The adoption of cloud services continues to accelerate, while spending on internal servers and storage is declining, said an analyst at Gartner.

One of the current trends by 2019 is the active use of cloud services and BigData in the public sector. Cloud services are very convenient for small authorities: committees, departments, local structures, subordinate institutions.

3.9% increase in global IT spending in the public sector

For example, for a school or a small town administration, creating a site is a whole story, because there are no specialists or a budget for third-party development. This problem is perfectly solved by the SaaS service: all institutions receive standardized sites with an optimal structure, decent design and the ability to quickly add content in a simple interface.

According to experts, machine analysis technologies (Business Intelligence), actively used in the private sector, come to public administration. They will allow processing huge amounts of unstructured information, translating it into a visually understandable form, and will increase the organizational efficiency of government agencies.

The COVID-19 coronavirus pandemic is forcing companies and government agencies to cut IT budgets. In 2020, the corresponding expenses in the public sector will fall by 0.5% after growth in 2019, Gartner predicts. The public sector is expected to account for 16% of IT spending in all industries combined in 2020.^[7]

Top 5 Technologies for Digital Government

In early March 2020, the analytical company Gartner introduced five major technologies for digital government, which came to the fore in 2019.

Chat boats

It is assumed that chatbots will have a serious impact on how citizens interact with the government. A chatbot is a dialog interface that uses AI to advise customers on a messaging platform, social network or chat. Chatbots have become a major artificial intelligence application for customer service, personnel management, IT support, self-service, planning, enterprise client software, as well as for improving employee productivity and providing advisory services.

Government's digital doppelgangers

Digital twins will provide a single interface for operational control over all jurisdictions. In the long term, governments will use digital twins to automate command and control operations, which will reduce staff, and over time to test scenarios related to policy and legislation.

Blockchain

Blockchain can completely transform public services by providing a transparent system for controlling government transactions and coordinating the work of the public and private sectors. It allows you to safely implement various functions, such as user identification, voting, public records, procurement and risk supervision in the supply chain.

A Gartner 2019 Chief information officer's survey shows that 7% of government organizations have already implemented blockchain technologies or plan to implement them within the next 12 months. But in the same survey, 43% of respondents working in government agencies indicated that they were not interested in blockchain (in 2018, this figure was 35%).

Blockchain can completely transform public services by providing a transparent system for controlling government transactions and coordinating the work of the public and private sectors

Data Marketplace

Data marketplaces are interactive platforms for data exchange for commercial and social benefit. They create valuable data streams for public and private users and allow government, industry and citizens to share information.

Data marketplaces create an innovative environment for new digital business models. Many Chief information officers who work on the concept and implementation of smart cities will try to monetize existing open data portals, moving them to markets.

Intelligent Workspace

The intelligent workspace exploits the growing digitalization of physical objects. Such a workspace actively applies new technologies, including IoT and AI, to provide the client with new ways of working, resource planning, service coordination, information exchange and cooperation.

The benefits of intelligent workspaces are diverse: they increase productivity, improve workplace perception, and improve customer experience.

At the same time, intelligent workspaces can optimize industry-specific processes. For example, an employee will be able to use a digital pen that directly interacts with internal processing systems, and the patient will be on constant remote monitoring thanks to a wearable interface.

Government Chief information officers working in government agencies need to work closely with real estate and facilities teams to provide intelligent workspaces.^[8]

2013

Government IT costs estimated at $449.5 billion

According to the forecasts of Gartner^[9] of June 2013, the global spending of government organizations on IT will amount to $449.5 billion in 2013, which is 0.1% less than 2012 year. This amount includes public sector spending on equipment, software, IT services and telecommunications. At the same time, compared to the previous one, Gartner's new forecast was lowered: earlier experts assumed that the growth in IT spending by governments of different countries would be 0.2% in 2013.

Despite the general downward trend, according to Gartner experts, hot areas remain in the field of investment of the world's countries in IT, where growth is possible. For example, mobile technology, IT modernization and cloud computing remain the three most popular areas of investment in the public sector in 2013. High demand for professional services and Big Data is also forecast.

According to Christine Arcaris, Director of Research at Gartner, "spending on cloud solutions continues to increase compared to previous years due to difficult economic conditions, as well as the fact that such solutions are quickly deployed and reduce the number of risks." According to her, there are also areas where a decrease in demand will be followed by a reduction in costs, for example, the consolidation of data centers.

A Gartner study showed that governments around the world are increasing the adoption of both private and public cloud services, with 30-50% of government organizations either already having an active contract to receive such services or planning to conclude it in the next 12 months. Moreover, although initially the main emphasis was on SaaS, in the future the role of IaaS and PaaS will also increase.

The focus on mobile technology adoption is also relevant for government organizations around the world. Especially such technologies are relevant for organizations with a decentralized staff or those where a large number of "field" employees work, for example, inspectors or social workers.

Also, the relevance of the bring-your-own-device (BYOD) approach is growing, when employees can use work software on their personal mobile computers. In a study among government organizations, Gartner found that 52% of them already allow their employees to use personal smartphones at work, 50% allow them to use laptops, 38% allow tablets. Gartner also expects an increase in demand for big data solutions in the future.

The Gartner survey surveyed respondents from 13 countries, including Austria, Brazil, China, Colombia, Germany, India, Indonesia, Mexico, Russia, Singapore, South Korea, the United Kingdom and the United States.

Gartner forecast until 2017

In July 2013, Gartner released the^[10] of the next study, according to which in 75% of countries the IT spending of governments during 2013 either remained at the same level or increased in volume despite the global trend towards a decrease in the cost of IT services.

According to Gartner Research Director Rick Howard, this means a radical change in the situation in the public sector automation market. For many years, the world government, in terms of the development of information technologies and the development of IT services, was forced to achieve more with less means, that is, they were in conditions of constant budget shortages. Now, according to him, the situation has stabilized.

However, the trend towards the growth of government IT budgets in Gartner is regarded as short-term. The average annual growth rate of IT spending in the sector of government and educational organizations in the world until 2017 will be only 1.3%. State-owned companies are increasing investments in e-commerce, mobile, social and cloud technologies, and the public sector will also be interested in investments in IT services, software and data centers.

The study also named the top 10 technologies for 2013 for government automation: business analysis and analytics, legislative modernization, IT management, collaboration technologies, mobile devices, mobile applications, information protection, cloud computing, workstation virtualization and SOA.

According to a study by Gartner, 76% of the Chief information officers of global governments have an extensive area of ​ ​ responsibility also outside the information technology sphere. At the same time, the average tenure for " is 3.8 years, while the average for all industries is 4.8 years.

See also

Overview of IT in the regions of Russia 2015

• Russia in IT ratings
• Information Society and Co-Financing of Regions
• Digitalization of the regions of Russia
• Statistics on the use of ICT in the Russian public sector
• Electronic public services in the regions of Russia
• Interdepartmental Electronic Interaction System (MEA)
• Development of SMEV in the constituent entities of the Russian Federation
• Universal Electronic Card (UEC)
• UEC in the regions of Russia
• Digitalization of healthcare in Russia
• IT in the education of the Russian Federation
• Concept of MPSC
• Informatization MPSC My documents
• Audit of MPSC compliance with IT recommendations
• MPSC. International experience
• Chief information officer of Russian Regions
• Base analysis Chief information officers Russian regions 2014

Notes