MightyCall (Maitikall Rus) formerly Infratel

MightyCall is an international developer of a range of products for call center organization.

History

2014

More than 900 customers in Russia and the CIS

As of May 2014, the unified technology platform MightyCall by Infratel allows ultra-small service-oriented companies (SOHO), small and medium-sized enterprises to provide high-quality client service at the level of the largest corporations. MightyCall by Infratel is focused on various businesses that depend on the quality of work with customers: the financial sector, retail and e-commerce, medicine and health care, public and private pension funds, etc.

In Russia and the CIS, MightyCall by Infratel already has more than 900 clients, including Bank Sovetsky, Tatfondbank, Financial Technologies Center, Family Doctor, On-Clinic, Dobromed, Be Healthy, TSUM, Ozon.ru, STD Petrovich, Holodilnik.ru and others. MightyCall React is offered by the largest cloud service providers such as GoDaddy, Yola and Infobox, not so long ago the company entered into a technology partnership agreement with Parallels and Acronis.

Rebranding

Until 2014, developer products were produced under the Infratel brand (and from 1999 to 2002 - under the Infra TeleSystem brand). In 2014, a rebranding took place, as a result of which the MightyCall brand appeared (owned by Mayticall Rus LLC). Products under the MightyCall brand are promoted in both the Russian and American markets.^[1]

2010: Core area. Infratel Products and Solutions

Logo in 2010

As of March 2010, Infratel's main area of ​ ​ activity: the development of products and solutions for organizing effective call centers (INFRA Call Center) and IP PBX (INFRA CommSuite). Infratel offers products and solutions that combine best practices and a comprehensive approach to meeting your needs. Today, there are more than 1,000 full-scale client installations of INFRA Call Center software. In total, more than 10,000 users in the world use the Infratel product kit in their daily work.

The Infra Call Center family of products significantly improves business processes and business models that provide long-term competitive advantages and take your organization's business to the next level.

Infra Call Center -/ CRM-ERP integrable call center

With Infra Call Center, customers are completely free to choose server and telecommunications equipment - the solution can work autonomously or in conjunction with any PBX.

The IP version of Infra Call Center is a full software solution (Pure-IP), uses SIP protocol, allows you to connect compatible VoIP gateways, and subscriber terminals of various manufacturers, contains a fully functional IP PBX.

Infra CommSuite is a next-generation smart office IP PBX with the ability to record telephone conversations.

Contact centers developed by Infratel operate more than 1000 Russian and foreign companies from various business areas, such as Uralsib financial corporation, SDM Bank, M-City information and postal service, 02 Tyumen social service, Rolsen Electronics, publishing house ID Business World Service , the well-known collection agency Sequoia Credit Consolidation, large outsourcing call -Infotell centers, DM Factory, the federal network of service centers R-Style Servise, the leader in the processing of Internet payments, Chronopay and many others.

Infratel maintains a policy of active and productive interaction with its partners and is always open to fruitful partnership and cooperation at various levels. Infratel operates intensively in the markets of Europe, CIS, Southeast Asia.

Infratel, as an exclusive partner of InVision Software in Russia, presents the InVision Enterprise WFM human resources solution. The modular architecture of this software supports a comprehensive, demand-driven human resources management process - the entire process, from forecasting, scheduling, and optimization to integrated time, monitoring, and control. The software is very flexible, and can be successfully applied in all areas of business and in companies of all sizes. Thanks to its open interfaces, this software can be seamlessly integrated into the existing information environment and connected to a large number of external systems.

2009

2009-2010 - Infratel is an exclusive partner of InVision Software, a leading international provider of human resources solutions (Workforce Management), in Russia and the CIS. Improvement of the partner certification and training system, expansion of the partner network. Winning tenders for big customers like M-Style (St. Petersburg) (call SIP center, 60 operators, possibility of outgoing calls), New Yellow Taxi company (50 operators + 80 subscribers), private clinic "Be Healthy" (single SIP call center for several clinics in the regions), Ekookna (single call center for more than 50 offices in the Moscow Region), Rick Computers (St. Petersburg) (single call center for three marketplaces), online store Holodilnik.ru (Moscow, St. Petersburg), "Russian Southern Bank" (Volgograd), Mikoyanovsky Meat Processing Plant (Moscow), a leader in the processing of Internet payments ChronoPay, a specialized telecom operator of the EOX system in St. Petersburg and the Leningrad Region, Argos LLC (more than 50 operators), transport and forwarding company Autotrading (more than 70 operators) (Moscow). Release a new INFRA Agent Scripting module to build operator-client scenarios.

2008

2008-2009 - Infratel - Russian call-center builder No. 1 in terms of the number of projects of direct call-center implementations, in terms of the total number of implementations among Russian manufacturers; by the number of Infra Call Center integrations with other CISs; by the number of implementations in taxi ordering services among all manufacturers combined, by the number of installations in medical institutions, by the maximum size of the operating call center; by the number of call-center implementations with outgoing call; by the number of implementations in outsourcing call centers among Russian manufacturers. * Based on data obtained from open sources and own surveys. Release of a new version of the historical reporting of the Infra Reporting call center.

2007

2007 - Release of SIP (IP Telephone) version of Infra Call Center/Infra CommSuite. Partner network expansion. Implementation of call center for 150 operators in Predictive Outbound mode.

2006

2006 - 60% increase in Infra Call Center implementations. Winning tenders for large customers such as the largest collection agency Sequoia Credit Consolidation, the Mir Hobbies chain of stores, and the Family Doctor polyclinic chain.

2005

2005 - Infra Call Center 3.0 release, Predictive Outbound implementation. Installation of Infra Call Center in Azbuk Vkusa, ON CLINIC, Pantech, in a number of taxi services, etc.

2004

2004 - Development of Sibneft hotline project. Installation of Infra Call Center to such customers as: Taxi 956, Sony CIS, e-Port, Business World Publishing House, TV-Club, Uralsib, DIXIS... (> 50 installations).

2003

2003 - Infra Call Center installations for a number of large customers, including: LG Electronics service centers; hotline of the network of filling stations of NK Sibneft. The release of a new version of Infra CommSuite 2.20 - a new generation office PBX, with a built-in call recording system, support for an almost unlimited amount of voice messages.

2002

2002 - Infra Call Center - solutions for organizing effective call centers.

2001

2001 - Release of Infra Visor call recording system.

2000

2000 - Release of Infra CommSuite Smart Office PBX. Start of sales in the CIS countries.

1999: Establishing a Company

1999 - Creation of Infratel. The core of the company is specialists who previously worked at Genesys Labs, a company that is one of the world's leading call center software developers.

Notes