Servionica

Servionica (formerly I-Teco Service Division) is a Russian provider of a full range of IT outsourcing services. Servionica's clients are companies from various sectors of the economy - the public sector, telecommunications, finance, production and others.

Aktivs

As of September 2014, Servionica manages the TrustInfo data center, the 2nd largest commercial data center in Russia (iKS Consulting, 2012), which meets the Tier III reliability level, PCI DSS standard, FSB and FSTEC data protection requirements.

Servionica also manages the LogiCall contact center, which was recognized in 2013 as one of the largest in Russia (according to RBC rating). The Servionica team includes more than 300 engineers, 50 consultants and 1000 contact center operators, 50 service managers and architects of service projects. The high qualification of specialists is confirmed by more than 1350 certificates, including those unique to Russia.

Also among the key services of Servionica is the cloud solutions store www.I-Oblako.ru. The Servionica partner network unites more than 170 companies throughout Russia: from Kaliningrad to Petropavlovsk-Kamchatsky, from Crimea to Chukotka. Servionica provides services to support IT systems of customers in all time zones of Russia, in 24x7 mode.

Performance indicators

2019

Revenue of Servionica LLC in 2019 amounted to about 4.7 billion rubles, reduced by 9%, indicated in the database "Kontur. Focus."

History

2023: TAdviser interview with CEO Alexander Yeltsov

The questions of TAdviser about the IT outsourcing market, the company's services, the results of this year and plans for the future in December 2023 were answered by Alexander Yeltsov, CEO, Servionica. Read more here.

2022: "T1 Group" bought 75%

On July 6, 2022, it became known that T1 Group buys 75% of IT integrator Servionica from I-Teco. According to Kommersant, Servionica is needed by T1 Group as a structure that will serve computer equipment supplied to customers, especially in regions where the group is "planning expansion." According to the publication, the transaction cost amounted to 3.5 billion rubles.

{{quote "In the context of the termination of the supply of significant nomenclature of IT equipment, maintaining the existing infrastructure will be the number one task. We expect to extract additional advantages due to the synergy of client bases and competencies, - Igor Kalganov, General Director of T1 Group, told the publication. }} I-Teco confirmed the sale of the asset to the newspaper, but did not provide any comments. Prior to this transaction, T1 Group had a 25% stake in Servionica.

T1 Group buys 75% of IT integrator Servionica for 3.5 billion rubles

Experts interviewed by Kommersant believe that the trend of consolidation of integrators on the market will increase, and companies working with the digitalization of the public sector will benefit, because there "money is not transferred."

{{quote 'There are many tasks - both in terms of developing new solutions, and in terms of introducing Russian software and deploying new systems in departments, "said Nikolai Komlev, executive director of the Association of Computer and Information Technology Enterprises (APKIT). }} In his opinion, it is more risky to buy production and assembly assets in the current conditions, since the supply of key components to the Russian market is complicated due to sanctions.

Until February 24, 2022, when the Russian military special operation in Ukraine began, T1 Group also planned to acquire Aquarius Group of Companies in order to get a production asset at its disposal. But now the question of buying is no longer worth it. ^[1]

2021: Ai-Teko sold a stake in Servionica to Technoserv owners

As TAdviser found out, in early 2021, I-Teco sold a 25% stake in Servionica to T1. "T1" combines the assets of "Technoserv" and is 30.5% owned by VTB, follows from the database of legal entities "Kontur. Focus." And 69.4% in T1 is owned by Sirocco Technologies.

Ai-Teko confirmed to TAdviser that 25.01% of Servionica LLC shares were sold as part of the transaction (photo - sk.ru)

Earlier, Technoserv belonged to brothers Alexei and Dmitry Ananyev, and later, after the division from joint businesses, it turned out to be concentrated in the hands of one of them - Alexei Ananyev. 40% of Technoserv in 2018 was transferred to VTB from its personal share, as then reported in the bank. The Ananyev brothers themselves went abroad amid problems and investigations by security forces related to their assets in Russia.

And in April 2020, a change in the corporate structure began at Technoserv. VTB transferred part of the assets to the structure of Sirocco Digital LLC, calling it a partner for further business development "Technoserv." In August, Sirocco Digital was renamed T1. According to Kontur. Fokus, Sirocco Technologies, which owns a 69.4% stake in T1, is 100% owned by Julia Mancos.

There is no public information about whose interests Julia Mankos acts in. A source close to VTB calls it a legally independent partner of the bank. Officially, VTB's connection with Technoserv has not yet been commented on by the bank.

In 2018, I-Teco Sberbank planned to jointly create a cloud platform SberCloud based on the company, SBKlaud but later Sberbank decided to do this independently on the basis of the company as part of its group. At the same time, the bank first retained its stake in SBKlaud, but left the company in 2020.

Ai-Teko confirmed to TAdviser that 25.01% of Servionica LLC shares were sold as part of the transaction, but chose not to disclose the full terms of the transaction.

T1 manages and invests in IT assets. It already has a service direction in its portfolio and expects to strengthen it with synergy with one of the largest players in this industry. Servionica has successful experience in the open market, extensive service expertise, technical and management know-how, TAdviser told I-Teco.

The revenue of Servionica LLC, the share in which was transferred to T1, in 2019 amounted to about 4.7 billion rubles, having decreased by 9%, according to the Kontur. Focus database.

2020

Inclusion in the TAdviser rating "The largest IT suppliers in the Russian public sector"

Servionica is included in the rating "Largest IT suppliers public sector Russia in by revenue for 2020," prepared TAdviser in December 2021. More. here

Criminal case against the Chief information officer of Russian Post, who voluntarily signed an additional agreement with Servionica

Detained on July 14, 2020, Russian Post Chief information officer Sergei Emelchenkov signed an additional agreement to the agreement without coordinating it with the Ministry of Telecom and Mass Communications, which is why improper execution of the contract with Servionica caused damage to the state. Information about this was announced by Emelchenkov's lawyer in court. (see details).

2019: Healthcare collaboration with Netrika

On April 25, 2019, Netrika announced that it had signed a partnership agreement for cooperation in the field of health care with Servionica. The goal of the partnership is to make digital health care accessible to clinics of all sizes and forms of ownership. One of the priority areas will be the integration of the N3.Health project created by Netrika with the cloud services of Servionica and its partners, including the SBKlaud platform. Read more here.

2018

Becoming an HP Managed Print Specialist

Servionica (GC) "I-Teco" announced on November 30, 2018 that it was one of the first Russia to receive HP the Managed Print Specialist partner status. The status expands the company's ability to provide customers with modern solutions to HP Inc. optimize the use of printing equipment, reduce the cost of its operation and maintenance, as well as purchase of consumables.

Managed Print Specialist is one of HP Inc.'s most recent initiatives to improve the efficiency of print services for large and medium-sized companies. As part of this program, Servionica will provide customers with HP Inc. printing hardware and consumables, software, and OEM solutions for cost-effective printing services, as well as authorized service support. According to HP Inc. statistics, printing costs can range from 5 to 15% of the IT budget, and the use of Managed Print Services (MPS) can reduce them by an average of 30%.

Savings with HP solutions can be achieved through comprehensive monitoring of the use of printing equipment, reducing the volume of excessive printing of documents, the downtime of printing devices due to breakage or lack of consumables. With HP Inc. technologies, you can switch from a re-active to a pro-active service: customer employees do not have to call the service service. In addition, HP's energy-efficient technologies and equipment reduce electricity consumption and the negative impact on the environment, Servionica emphasized.

"Servionica" - among the observers of the FSTEC

On November 29, 2018, Servionica (Ai-Teko Group I-Teco) announced that it was among the observers of the Federal Service for Technical and Export Control (FSTEKRossia). This status will allow the company to participate in the discussion of market regulation measures in the field of information security, make proposals and share best practices in the field of information protection.

Servionica is included in the technical committee for standardization "Information Protection," which develops national standards for information protection, identification and authentication, development of secure software and other information security tasks. Information about this is published on the FSTEC website.

Information security issues are one of the most important tasks that are now being solved in Russia by government agencies and commercial companies in the development and operation of information systems, personal data databases, and cloud services. Therefore, the ability to directly interact with the regulator is especially important for expanding the competence and disseminating the successful experience of Servionica at the state level, "said Evgeny Shchepilov, Managing Director of Servionika (I-Teco Group of Companies).

2017: Partnership with Ivanti

In May 2017, Servionica became a partner of Ivanti. The company's solutions allow you to identify and fix one of the most common vulnerabilities - uncontrolled access to corporate systems and data through employee accounts. Thanks to ESP (Expert Solution Provider) "Servionica" has the opportunity to implement and optimize Ivanti solutions, and the company's specialists have passed trainings and acquired the skills of system architects.

Delineation of user access rights has become an urgent problem for companies of all types and sizes. Lack of control leads, at best, to the fact that important files or programs can be deleted by negligence, but there are also more serious risks: virus attacks, theft of personal data and commercial secrets. In addition, maintaining access rights for dismissed employees opens a channel for intentionally harming corporate data. An example of such a global risk is the recent large-scale attack of the WannaCry virus - according to official data, more than 450 thousand computers of individuals, commercial organizations and government agencies in more than 150 countries have suffered from it.

2016

Servionica (Ai-Teko Group I-Teco) became a member of the Taizen.Ru Association

The Servionica company (Ai-Teko Group I-Teco) has become a member of the Taizen.Ru Association, a consortium of developers of the Russian version of the Tizen open operating system for mobile devices and the Internet of Things (IoT). Servionica's experience in developing and implementing cloud platforms and services for large companies, the public sector and the SMB segment will help the Taizen.Ru Association in creating a universal trusted client IoT platform for Russian enterprises and other solutions in the Industry 4.0.

The main task of the Russian Association "Taizen.Ru" today is to work together with leading IT companies to create a domestic profile of the Tizen platform, which will ensure its secure use at the enterprise level. In 2015, Tizen OS was certified. In FSTEC 2016, the Taizen.Ru Association developed requirements for the Russian security profile, OS Tizen which will significantly increase the level of trust in accordance with the requirements of Russian regulators. Together with Taizen.Ru, Servionica will work on creating a trusted client platform for IoT based on Tizen, providing secure access to information systems and business applications at industrial facilities through secure SaaS terminals. On the basis of this platform, IT companies will be able to offer industries and businesses a new type of cloud services that will expand the information contour of enterprises, allow them to include mobile devices and use technologies M2M more widely without reducing the level - information security this aspect is paid special attention to in development.

ISO 20,000-1 Audit Completed

On February 26, 2016, the press service of Servionica announced the completion of the annual audit according to the ISO 20,000-1 standard.

The supervisory audit for compliance with ISO 20,000-1 and ISO/IEC 27001:2013 was conducted by the British Standards Institute (BSI Management Systems).

The international standard ISO 20,000-1 defines the requirements for the management system of IT services. The certification passed by the standard confirmed the compliance of the IT service management system with world practices, both in the company itself and in the provision of services to customers. The audit confirmed the company's readiness to meet this standard.

author = Evgeny Shchepilov, Managing Director of Servionica Successful certification according to two key ISO standards conducted by the independent international auditor BSI is an objective confirmation of the high quality of Servionica's work: customers can be confident in the effectiveness of investments in IT projects carried out with our participation.

author = Sergey Radoshkevich, Senior Auditor, BSI The annual verification of compliance with the standards allows Servionica to maintain a leading position in the IT outsourcing market, develop its business according to a model focused on comprehensive IT projects and the widest range of services offered, guarantee customers the high quality of IT services, maximum security of information resources and risk minimization.

2015

In the segment of cloud services, Servionica focused on its own development in 2015: it brought a virtual platform to the market, and RUSTEK also continued the development of a public cloud service MakeCloud based on OpenStack and a proprietary platform. eCloud"," Data center TrustInfo managed by Servionica, provides the entire range of "classic" services - DPC co-location, equipment rental and, ON support for networks and applications, being the basis for cloud services "Servionica": - IaaS platforms for building a virtual (IT infrastructures RUSTEK, eCloud, MakeCloud), - SaaS solutions (eCloud.Mail, - DaaS solutions "Remote Desktop," etc.), presented through an Internet showcase. i-Oblako

ISO 20000-1 Certificate of Conformity

Servionica confirmed in January 2015 the compliance of the IT services management system with the ISO 20,000-1 standard, having passed the certification of the British Standards Institution (BSI). ISO 20,000-1 sets the requirements for IT service management systems and is based on best practices in the provision of IT services.

This is an independent assessment, indicating that the company's business processes are structured transparently and efficiently. That is, by providing IT services for operation, technical support, monitoring and maintenance of cloud services, network infrastructure, computing systems and software, Servionica adheres to the best practices both in organizing work within the company and in providing IT services to customers. The company has more than 60 services in the field of IT outsourcing, cloud computing and service. The key clients of Servionica are government agencies, companies in the financial and telecommunications sector, transport, construction and trade industries.

Partnership with Outpost

On June 30, 2015, Servionica announced that it had received the status of a system developer partner. IDM Avanpost

The joint plans of the companies include creating new opportunities for Russian customers to ensure security, reliable control and prompt control of access to information at every stage of its life cycle.

Outpost technologies help to use data from different information systems without the need to perform separate identification procedures for each individual, distinguish access, and organize centralized administration of accounts.

Servionica plans to use the Avanpost software package in projects to organize access control and user identification in client business applications. In particular, the Avanpost software package will be used for systems deployed on the basis of RUSTEK, the flagship cloud solution Servionica. This will make it possible to comply with the requirements of the FSTEC (Order No. 21 on the protection of PD, Order No. 17 on the protection of GIS) on the mandatory use of protective equipment that have passed the control of undeclared capabilities (NDV-4).

"Cooperation between Servionica and Outpost will allow our customers to reach a new level of data security, ensuring their reliable control and protection in accordance with current legislative requirements," said Irina Grishanova, Director of Mass Services and Products of Servionica.

"High competition, increasing data processing, and a significant increase in risks associated with unauthorized access is the reality in which businesses of all sizes live today. Our partnership with Servionica will allow a wide range of customers to take advantage of Avanpost PCs such as ease of deployment, reliability, low cost of implementation and ownership, a wide range of data security management and control tools, "said Alexander Sanin, Commercial Director of Avanpost.

2014

2014:26% growth

• Servionica recorded business growth of 26% in 2014 compared to 2013. It was based on cloud services, data center services and basic IT outsourcing. For the further dynamic development of new areas, Servionica opens in 2015 about 90 new vacancies for IT specialists.

"Following the well-known rule of'thought globally - act locally', we have identified the main points of application of our competencies, 7 directions of'dual use': they are important for customers both in a crisis and in a stable market. This approach allows you to build long-term cooperation, focusing on the main tasks, but not losing the prospects for expansion. In 2014, along with cloud services, data center services, contact center and IT-Servionica outsourcing , she began new projects in such areas as video surveillance cleaning specialized facilities, and at the beginning of 2015 she launched the 'Import Substitution Roadmap' service on the market, "said the managing director of Servionica (GC" I-Teco"). Shchepilov Evgeny

• The Servionica company (Ai-Teko Group I-Teco) passed a certification check in the fall of 2014 for compliance with the GOST RV 15.002-2012 standard, confirming the ability to perform work in the field of state defense order. The State Military Standard of the Russian Federation GOST RV 15.002-2012 was developed by the Federal State Unitary Enterprise "All-Russian Research Institute of Standardization" of the State Standard of Russia. The results of the certification audit according to this standard confirm the compliance of the Servionica quality system in the areas of development, production, supply and repair of products with the requirements of the defense industry - this is a prerequisite for participation in the implementation of a military order, manufacture and (or) development of dual-use products.

GOST RV 15.002-2012 ("Product Development and Production System. Military equipment. Quality Management System. General requirements ") establishes the requirements for quality management systems of organizations engaged in research, development, production, supply, maintenance, repair and disposal of military products.

• In December 2014, Yaroslav Farobin, head of cloud services at the company, gave an interview to the TAdviser portal.

In the development of its own services, a bet was made on light, flexible and affordable solutions. For example, as an alternative to standard office applications, Servionica was offered by eCloud.Mail in the summer of 2014: a cloud e-mail service developed in Russia based on one of the most reliable domestic data centers - TrustInfo.

Since 2014, customers interested in optimizing server capacity in their own data center or on the provider's long-term leased resources can use the unique Servionica solution for the Russian market - Ru-Stack. This is a ready-made boxed solution that contains all the necessary components to build a private cloud of any complexity and scale in a short time. The target audience of this solution is the IT services of large companies, holding structures, as well as separate IT service divisions. One of the possible scenarios implemented on the basis of Ru-Stack is the provision of part of the resources for rent to external users, which allows customers to open a new promising business area with almost no investments and extract additional income from their IT resources.

Servionica confirmed that the information security management system complies with ISO/IEC 27001:2013

Servionica (Ai-Teko Group I-Teco) confirmed at the end of 2014 that its information security management system (ISMS) meets the requirements of ISO/IEC 27001:2013. Having passed the audit according to the new version of the standard, one of the first in Russia, Servionica will be able to guarantee customers compliance of its services with current data security requirements and ensure a high level of information protection of Russian IT solutions deployed on the basis of the TrustInfo corporate data center.

2013

Performance indicators

In the first three months of 2013, sales of Servionica's cloud services in the enterprise segment accounted for 120% of the same figures for the first quarter of 2012. In 2012, the company's turnover increased by 40% compared to the previous year, and the main increase was noted in the segment of cloud services. Customers across industries are increasingly interested in cloud technology as a means of reducing IT infrastructure development and support costs, improving information system transparency, security, and efficiency, and optimizing IT-related procurement and costs.

Separation of the company within the framework of the I-Teco Group of Companies

In April 2013, I-Teco announced the creation of a subsidiary, Servionica Servionica. The main business area of ​ ​ the Russian IT market will be the development of mass IT services and outsourcing projects.

The decision of I-Teco to allocate a service line to a separate brand is associated with the growth of the business of the group of companies specializing in IT outsourcing. From 2008 to 2012, the I-Teco service business grew 10 times. In particular, in the first half of 2012, 42% growth was recorded in terms of service and outsourcing compared to the same period in 2011.

The head of Servionica was Evgeny Shchepilov, who heads the block of services and outsourcing of I-Teco group of companies. Servionica is the complete successor of the I-Teco Service Division in terms of top management and a team of specialists, services and customers. Within the framework of the new company, work continued on current contracts with customers, as well as the active development and promotion of new services.

As emphasized in "I-Teco," the new company is already developing a wide range of services not only for the enterprise segment, but also for medium and small businesses. According to statistics, it is the companies of the SMB segment that show the greatest interest in various outsourcing services in the field of IT infrastructure.

The range of solutions from Servionica includes more than 60 services in the field of outsourcing IT infrastructure, cloud services and support for business applications. Services are provided on the basis of its own data center "TrustInfo" - one of the largest commercial data centers in Russia that meets the requirements of Tier III. In the data center "TrustInfo" place and lease IT resources of companies from various industries: public sector, telecommunications, finance, innovative developments, startups and others.

Launch COBIT-based IT business audit service

In July 2013, Servionica announced the launch of a new service: Business Audit of IT based on COBIT. The service is designed for companies planning large projects to improve the efficiency of business processes, including the introduction and modernization of information systems.

The audit of information technology management processes will be in demand by companies that are preparing for significant changes in business organization: entry into new markets, regional expansion, merger and acquisition transactions, expansion of the line of products and services. This is most relevant for the financial sector (banks and insurance companies), telecom providers, trading organizations, i.e. in industries where IT plays a key role in ensuring stable interaction with customers and partners, solving corporate governance and business analytics problems.

The COBIT-based Business IT Audit service includes research into IT management processes, identification of necessary changes and provision of recommendations to the customer on their implementation. They are given on the basis of the COBIT (Control Objects for Information and Related Technology) methodology developed and developed by the international association ISACA - consulting partner of Servionica. The methodology allows you to assess how effectively IT is helping to solve business problems, whether IT is a cost center or a business partner, what are the main risks and how to minimize them.