VTB ATMs

The main articles are:

• Information technology in VTB Group
• ATMs in Russia

2024: Growth of cash turnover of VTB, Otkritie and RNKB combined ATM network by 3 times

The cash turnover of the combined ATM network VTB, Otkritie and RNKB has grown 3 times. Otkritie reported this on February 9, 2024.

The advantages of the combined ATM network were appreciated by the customers of all three credit organizations - they can be served in 19 thousand ATMs from Crimea to the Far East. Over the year, the owners of cards banks Otkritie and RNKB increased the average monthly cash turnover in the VTB network by 2.5 times, the turnover on VTB and Otkritie cards at RNKB ATMs increased more than 3 times. The turnover of cash operations of VTB and RNKB clients in the Otkritie network increased almost 5 times.

We always take into account the interests of customers and are interested in keeping them loyal to the bank. The creation of a common network of ATMs was the first and important step in the process of merging VTB, Otkritie and RNKB, and made it possible to expand the availability of financial services almost throughout the country, including Crimea, where VTB and Otkritie customers will also be able to withdraw and deposit cash on their cards without commission. A significant increase in the number of ATMs and the ability to use them on "home" conditions led to a natural increase in demand from customers. Over the year, the turnover of cash in the combined network has tripled, which confirms the demand for this service among users, - said Sergey Panyushkin, Deputy Head of the Department for the Development of Service Tools - Head of the Department of Self-Service Devices at VTB.

For the convenience of customers, all devices of the combined network are displayed on the cards of VTB, Otkritie and RNKB ATMs.

Together with VTB, we strive to provide the best banking service in the country. A single network of ATMs has expanded the capabilities of customers, allowing transactions without additional fees. We see how the turnover of cash in the combined network is growing dynamically, which means that customers have assessed the positive effect of the bank's integration into VTB Group, "said Vitaly Brikunov, director of the acquiring department of Otkritie Bank.

The creation of one of the largest ATM networks in Russia guaranteed tens of millions of people throughout the country comfortable cash operations in any city of the country, "said Alexander Kozinkin, Vice President and Director of the Retail Business Department of the RNKB. - The financial bridge between Crimea and mainland Russia works stably and performs all the necessary functions for the convenience of customers.

Since February 2023, customers of VTB, Otkritie and RNKB can deposit and withdraw cash from ATMs of all three credit institutions without commission. Cardholders of three banks can use the service. The limits for withdrawing cash from card accounts depend on the rate plan of the card issuing bank.

Since January 2024, it offers its retail financial products in the offices of Otkritie. The active phase of the migration of Otkritie customers to VTB starts in the second quarter of 2024, it will be a seamless and most comfortable transition for customers. The actual merger of the businesses of VTB and Otkritie Bank will take place by the end of 2024 - by this time, customers will switch to servicing at VTB and rebranding of Otkritie branches will take place. Processes are rebuilt in such a way that it is most convenient for customers.

2023

VTB customers can contribute revenue to ATMs without cards

VTB on October 23, 2023 announced the launch of a service for corporate clients that allows you to deposit cash in ATMs using a login and password. As conceived by the bank, the service will provide a more convenient and economical way to self-collect without using business cards.

The service allows companies to independently collect cash through VTB self-service devices without using a business card. Authorized employees of the client receive a login and password in the Internet bank and mobile application, which they enter at the ATM and then deposit funds into the account at a convenient time in any volume in more than 6 thousand VTB ATMs throughout Russia. The deposit of cash into the account in this way takes less than a minute.

"Often our customers" points of sale are located in large shopping centers where VTB self-service devices have already been installed. In this case, you can collect cash on your own quickly and easily, and the bank does not incur additional costs either for the installation of equipment or for the collection of a specific outlet. Thus, the implemented solution reduces the operating costs of both parties, and also allows companies to offer a free schedule for the delivery of revenue and favorable service tariffs, "─ commented Alexander Botsiev, head of the transactional business department - senior vice president of VTB Bank.

"The service will help entrepreneurs contribute cash where and when it is convenient. In addition, they will be able to save not only on payment for collection services, but also on the release and maintenance of a business card. According to our estimates, after the launch, more than 10.5 thousand existing customers will actively use self-collection without cards, and with the CIB development of the service, their number will grow, "─ said Yulia Kopytova, Head of the Department of Analysis, Coordination and Product Development - Senior Vice President of VTB.

VTB small and medium-sized business customers can activate the service in VTB Business Internet Bank and VTB Business Lite mobile application in the "Self-collection" section. The issued login and password will be valid for all subsequent cash deposit transactions.

Theft of an ATM in Tambov from 5 million rubles. Video

In Tambov in May 2023, unknown persons stole a VTB ATM with 5 million rubles from the shopping center in the middle of the night. After that, he was found in the forest under the city - but without money. The security guard of the shopping center slept tightly and did not notice anything.

Consolidation of VTB, Otkritie and RNKB ATM networks

From February 7, 2023, customers of VTB, Otkritie and RNKB will be able to deposit and withdraw cash from ATMs of all three credit institutions without commission. The creation of a single fleet of self-service devices will be the first stage in the integration of new banks into VTB Group and will bring the number of available ATMs for customers to almost 20 thousand.

At the stage of unification, VTB, Otkritie and RNKB cancel commissions for withdrawing and depositing cash for retail customers in their devices. Owners of all cards of VTB, Otkritie and RNKB banks will be able to use the service. Limits on cash withdrawals and replenishment of card accounts will depend on the rate plan set by the card issuing bank.

The unified ATM network of united banks will exceed 19.5 thousand devices, of which 14.4 thousand devices belong to VTB, 3.7 thousand to Otkritie, 1.5 thousand to the RNKB.

Customer interests are always at the forefront for us. At the same time integration , we are interested not only in preserving the client, bases but also in expanding it. The creation of a common network of ATMs VTB, Otkritie and RNKB was the first stage in the merger of banks. We significantly strengthen the ability to work with self-service devices for users both in large regional centers and in the territory. Otkritie and RNKB Crimea clients will have access to a network that will exceed 19.5 thousand devices by February 2023. Similar approaches will be applied in other areas of integration, - said the Andrey Kostin President-Chairman of the Board of VTB.

{{quote 'Combining ATM networks will allow our customers to take advantage of the advantages of integrating Otkritie Bank into VTB. We regard this as an important step towards achieving a synergistic effect from the unification of services and services of domestic banks, "said Mikhail Alekseev, President-Chairman of the Board of Otkritie Bank. }}

{{quote 'Thanks to the unification of ATM networks, one of the largest networks of self-service devices in our country will be created, - said Mikhail Yakunin, Chairman of the Board of the RNKB. - We can say that between Crimea and the mainland of Russia there was another "bridge," only financial. Now the visits of our clients to other regions will be even more comfortable - as will the trips of VTB and Otkritie Bank clients to rest in Crimea. }}

2021: Launch of SBP in ATMs

On April 22, 2021, VTB announced the launch of a transfer service by phone number using the Fast Payment System in its ATM network. It is enough for the client to indicate the recipient's phone number and bank - the money will go to the account instantly. The service is available in any of VTB's 15.5 thousand self-service devices.

In order to use this service, you must log in to the ATM using a VTB card, select the "Transfers by phone number" section from the menu of any VTB device and enter the recipient's number (or specify a personal number to transfer to your account with another bank). Then you must specify which account to withdraw money from, enter the transfer amount and confirm the transaction using a PIN code.

The SBP service is becoming more and more popular for transferring funds from citizens - the volume of transactions is growing steadily every month. We want to make this tool available throughout our network by expanding the functionality of self-service devices. It will be a great alternative to withdrawing cash, and will also help customers in situations where they do not have the opportunity to use a smartphone if it is, for example, discharged. Taking into account the VTB ATM network in Russia, we are confident that the service will be useful for a significant part of customers. Our strategic task is to develop digital services and simplify remote user service, "comments Pavel Kudryavtsev, Head of Retail Business Department - Senior Vice President of VTB.

Transfers by phone number through SBP, carried out in an ATM or VTB Online mobile application, are subject to uniform tariffs: all operations in the amount of up to 100 thousand rubles per month are carried out free of charge, the commission for transfers over 100 thousand rubles per month is 0.5% of the transaction amount, but no more than 1,500 rubles.

VTB is actively developing functionality within the Fast Payment System for its customers. The bank launched transfers between individuals, payment for a purchase at a retail outlet through QR codes, realized the possibility of returning money for a purchase to an account in case of refusal of the purchased goods or services.

2020: Sending advertising SMS to customers at ATMs

In December 2020, it became known that banks in Russia began to send advertising SMS messages to customers at ATMs. To do this, credit institutions have introduced new CRM systems. VTB began introducing services to make offers to customers in the context of the history of their interaction with the bank and the transactions or purchases they made. Read more here.

2019

Payments by QR code at ATMs

On October 15, 2019, VTB announced that it had implemented a payment service for payments using a QR code in its ATMs. Now customers can carry out settlements on housing and communal services in Moscow and traffic police fines in a few touches.

In order to use the service, you need to select the "Payment by QR code" button in the main menu, bring the receipt to the reader and make a payment. In addition, to increase the convenience of using the ATM and speed up payment for services, the "debt lifting" function has been implemented. For example, a client can see information about unpaid traffic police fines at a discount or without it, if the period when it is provided has already expired.

Also, using QR at VTB ATMs, you can pay receipts Mosenergosbyt"," debts Federal Tax Service Russia to and payments to the Russian Federal Bailiff Service Federation. The list of payments available for payment using a QR code is constantly growing. As of October 2019, the service is available in 5.5 thousand self-service devices. The bank plans to increase this figure to 7.8 thousand units by the end of 2020.

In addition, VTB ATMs have the opportunity to make payments with change. So, if after the formation of the operation the client has money, then he can transfer it to pay for mobile communications, the Internet or transfer the balance of the amount to the charity.

In addition to the added functionality, there have been changes in the design and navigation of the entire fleet of self-service devices, which will simplify the process of using ATMs for customers.

VTB will double the number of ATMs with contactless technology

VTB Bank on June 17, 2019 announced the start of a large-scale program to develop a network of self-service devices and equip them with contactless readers. The financial institution offers customers more than 3 thousand ATMs with the ability to recognize the barcode. By the end of the year, the bank plans to almost double their number. Additionally, the NFC function will be launched at four thousand ATMs.

Barcode readers enable customers scannings QR codes to recognize receipts for payment of housing and communal services, Moscow taxes fines and other services. ATMs equipped with NFC readers allow customers to withdraw and deposit money in several touches thanks to contactless service.

ATMs with new features significantly save customers time compared to the usual service and help increase the throughput of equipment. There are more than 15 thousand devices on the VTB network. We are ready to actively implement NFC and barcode readers in them. The bank will pay special attention to those ATMs that account for a high load on the number of client transactions. By the end of this year, we plan to equip a third of all devices with a contactless system, - said Valery Chulkov, member of the VTB board.

The technologies introduced will make it possible to make payments in the most comfortable way: it is enough to choose the payment function using a QR code and bring the receipt to the reader. I note that we regularly expand the list of service providers, so we are sure that this service will be of interest to customers. By the end of the year, we also plan to implement the NFC function for self-service devices, - said Oleg Smirnov, member of the VTB Board.