SOGAZ: Chatbot in Telegram (SogazRuBot)

Main article: Chatbots (Chat-bot) Virtual interlocutors

2022: Launch of a service for settling losses on casco and OSAGO based on a chatbot in Telegram

On November 16, 2022, the SOGAZ Insurance Group announced the launch of the SogazRuBot chat bot, which allows customers to settle the insurance event on a casco without visiting the office, as well as submit an online application for an OSAGO settlement.

Illustration: vedomosti.ru

With the help of this service, customers can online report an insured event, send documents about the event and find out about its decision. Under the Casco policy, the insurance event can be settled remotely, while the client can receive a direction for repairs directly in the chat. Under the OSAGO policy, SOGAZ specialists will register an appeal, check the sent materials, and then invite them to the office to inspect the vehicle and provide the original documents out of turn.

Thus, this functionality allows customers to save time on the settlement of losses on auto insurance and minimizes the number of visits to the insurance company.

The chatbot works around the clock and on November 16, 2022 is available to customers whose insurance event occurred in one of the following regions (their number is regularly replenished):

• Central Federal District
  • Moscow
  • Moscow region
  • Belgorod region
  • Bryansk region
  • Vladimir region
  • Voronezh region
  • Ivanovo region
  • Kaluga region
  • Kostroma region
  • Kursk region
  • Lipetsk region
  • Oryol Oblast
  • Ryazan region
  • Smolensk region
  • Tambov region
  • Tver Oblast
  • Tula region
  • Yaroslavl region

• Northwest Federal District
  • Saint Petersburg
  • Leningrad Oblast
  • Arkhangelsk region
  • Vologda Oblast
  • Kaliningrad region
  • Republic of Karelia
  • Komi Republic
  • Murmansk Oblast
  • Novgorod region
  • Pskov region

• Volga Federal District
  • Republic of Tatarstan Kazan ()
  • Nizhny Novgorod region
  • Republic of Bashkortostan Ufa ()

• Southern Federal District
  • Volgograd region
  • Krasnodar Territory
  • Rostov region
  • Stavropol Territory

• Ural Federal District
  • Sverdlovsk region

This service is designed to resolve insurance events that did not entail serious consequences. If there was a major accident, the car as a result of the accident was not on the move or received significant damage, we recommend contacting the nearest office of SOGAZ JSC.