Zebra Telecom: Virtual PBX

The virtual PBX - solution SaaS for management of telephony by means of the web interface.

2017: API

Since June 1st, 2017 Zebra Telecom, one of the Russian operators of services of cloud telephony, opens access to API of the virtual PBX. Such opportunity will allow developers of online services and to the companies integrators to create own solutions for data exchange with the Zebra Telecom platform. End customers of the operator will be able to integrate by own forces the virtual PBX into internal IT infrastructure.

For example, API is already effectively used for data exchange between automatic telephone exchange and the external CRM systems. The first ready integration for Bitriks24 and AmoCRM were started in 2016 as a part of all paid tariff plans. Consolidation of systems is allowed to show emerging windows with information on the calling client directly in the CRM interface, to create leads for calling, to add a call recording to the displayed calls and to connect automatically calling with responsible managers. At the moment such integration widgets are set at 15% of users of the tariff plans HOME, BUSINESS and ENTERPRISE.

"Opening of API – the step on the way of development of any cloud service allowing to create integral and multifunction ecosystems in the companies clients. The largest IT companies show efficiency of such approach worldwide, creating networks of the cloud systems under all needs of business. We will aim to remain an important part of such ecosystems and to create them around own services", - Muryshkin Alexander, the Virtual PBX project manager comments.

2016

The main objective of the company at a stage of 2016 is integration with the external online services working at the market of services for business. amoCRM will become the first system with which the virtual PBX will be able "to exchange" data. The widget developed by Zebra Telecom allows to create compliances between users of the virtual PBX and CRM, to set routing of calls on responsible managers, to store in a CRM story of calls with a possibility of listening of records. In May, 2016 the subscribers of the virtual PBX who connected one of paid tariff plans (HOME, BUSINESS and ENTERPRISE) can already take advantage of integration.

Besides, for users of the tariff plans BUSINESS and ENTERPRISE in April the Avtoobzvon according to Lists function was started. With its help users of service will be able to inform the clients and partners on significant events, such as change of company details or holding actions.

One more solution focused on increase in convenience of corporate subscribers – own SIP client for smartphones. Its development is on a closing stage, and in the next several months the staff of the companies using office telephony of Zebra Telecom will be able to install it on the mobile devices running iOS and Android. Application programming is conducted by forces of Byte Works Engineering and regular specialists of Zebra Telecom.

2015

Development of the virtual PBX was completed in April of the 2015th year by the companies Bell Integrator and Zebra Telecom. Till November, 2015 service worked in the mode of open testing.

For November 23, 2015 testing and transfer of users for the updated system are complete.

Screenshot of the program window, 2015

On November 23, 2015 announced Zebra Telecom Ltd completion of implementation of the virtual PBX and start of a line of tariff plans for subscribers of this service. Key feature of a tariff line - a possibility of use of service without install payment and a subscription fee on the Freemium model.

Sergey Kudrin, the CEO of Zebra Telecom, noted:

"Partial transition to a Freemium model in our tariff policy will allow to increase significantly the level of penetration of service in segments of SOHO and SMB. Besides, existence of actually free tariff plan in our line will become important competitive advantage the Russian market. Most of telecom operators position the cloud products as extremely difficult and hi-tech, requiring the permanent growth of rates and emergence of new additional payments. At the same time development of own platform allows to minimize costs for support and development of similar services. This important step allowed us to offer to clients unprecedentedly advantageous conditions of cooperation".

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