Tekmi: Virtual office

2016

In the Tekmi virtual PBX there were more landline numbers

The Tekmi company increased number of landline phone numbers which can be connected to the virtual PBX. It will help business customers to expand a pool of clients and geography of business.

For convenience of users of Tekmi increased the number of the landline phone numbers connected to the virtual PBX to thirty. Now clients of the company can connect numbers of Arkhangelsk, Vladivostok, Yekaterinburg, Krasnodar, Novosibirsk, Sevastopol, Simferopol, Sochi, Ufa, Khabarovsk and twenty more cities of Russia. At the request of the client connection of numbers of other cities of the country is possible.

To use the landline number based on the virtual PBX, customers do not need to integrate infrastructure with a telephone network of the locality in which they are. Thanks to IP-telefonii services it is possible to select number of that city which target audience company services are expected from a cloud. It will expand geography of business and will attract new clients. The small organizations in the satellite cities can get a number of the large city near which they are located, and thus to increase the number of customers.

In addition to the landline number clients of Tekmi receive the full-function virtual PBX with ability to integrate with any corporate information system (CRM, billing, HelpDesk, mail, 1C, cloud services, office applications, etc.); routing of calls; multichannel numbers; call recording; readdressing; service Virtual office.

The Tekmi virtual PBX can be integrated on REST API

The Tekmi company gave in the spring of 2016 to customers an opportunity to connect cloud automatic telephone exchange to CRM systems and other services of business process management by means of the open interface REST API. Thanks to it it is possible to integrate data of key business systems that will provide uniform point of entry for requests of clients and will increase the speed and quality of their processing.

Cloud telephony of Tekmi can be integrated with any corporate system (CRM, billing, HelpDesk, mail, 1C, cloud services, office applications, etc.) through an interaction interface with external systems - REST API. It will allow to consolidate the data which are stored separately and to ensure convenient functioning with them in the single interface.

For example, integration of cloud automatic telephone exchange with such widespread CRM systems as amoCRM, Bitrix24, Megaplan, Salesforce and others allows: - to automatically receive the information about clients and the transactions which are kept with them at an incoming call by means of a pop-up card;

• route incoming calls from clients on those managers to whom they are assigned;
• save in CRM history of all calls and call recording;
• make outgoing calls at once from the CRM interface.

All this is capable to increase efficiency of personnel by 2-4 times due to automation of key stages of customer interaction and reduction of time for processing of the provided and acquired information.

Also integration of telephony with CRM systems gives the chance to the companies not only to facilitate work of employees, but also to reduce costs on IT as for creation of full-fledged service of processing of client requests it is not necessary to buy the additional hardware or to implement the software. This service is connected upon the demand of the customer and during the term of its use it can integrate an unlimited number of applications from cloud automatic telephone exchange.

"Telephone communication is one of key instruments of communication for any organization. Cloud automatic telephone exchanges give to the companies a set of opportunities of business process optimization and also cost reduction to 80% a year. We expanded functionality of our solution due to providing ability to integrate with all popular corporate systems, it will help clients to organize most effectively interaction with partners, to consolidate the commercial information, to optimize housekeeping overheads of IT services. Now in addition to the services which are directly a part of Tekmi service (the virtual PBX, an internal communicator, corporate mail, faylokhranilishche, the online consultant on the website, a call back from the website and some other), our users will be able to create completely uniform space for storage and the most operational use of information, crucial for any business, – data on clients", - Strizhko Olga, the CEO of Tekmi company told.

2013

On February 22, 2013 the Tekmi service started the service Virtual office providing with communication the small, medium-sized and large companies, helping the organizations to establish cooperation both with clients and between employees. By own estimates of Tekmi, the companies connected to service can save up to 70% of expenses on ensuring business with communication – they do not need to buy the equipment, to lay wires and to work in several interfaces.

Tekmi integrated Virtual office with each other and integrated all methods of communication used in the companies in the single interface: direct landline numbers, the virtual PBX, e-mail in the domain of the company, audio and video calls, chats, online conferences and corporate file storage. The solution allows to provide with communication not only office, but also group of offices of any sizes. Setup of service happens in the web interface with which the person even without technical knowledge will cope.

"Each entrepreneur needs to provide the business and office with communication: get the landline number, e-mail with the domain of the company and in general to adjust communications in the organization and with clients, – Kirill, the CEO of Tekmi says the Penny. – We are glad to present to the market the latest solution which will allow our customers not to lose any client, having received and having processed all letters and calls".

Consolidation of all methods of communication in the single interface is the convenient solution for any head. Virtual office gives the chance to keep everything under full control: record and wire tapping, detailed detailing and statistics on each employee – these options allow to increase customer service quality. At starting the account in Virtual office the employee of the company gets the internal extension number, an e-mail with the address of the website of the organization, a possibility of communication with the colleagues in a chat, the audio-and video mode, the uniform corporate notebook. Communication between employees is completely free option, only outgoing calls and readdressing of calls are paid.

"Our new solution allows the client to concentrate on the main thing – on business, without being distracted by infrastructure questions and is considerable having saved on it, –Dinmukhametov Ruslan, the head of marketing of Tekmi tells. – Acquisition, setup and support in the automatic telephone exchanges different companies, e-mail, messengers is expensive case on means and time. Now thanks to Virtual office all communications of the companies are in one solution and the single interface and also at the affordable price".

Virtual office will be useful to the companies which want to expand geography of the presence without opening of physical office. Having booked the landline number of the necessary region, the organization becomes closer to the clients and, thus, increases the sales without local presence.

2012

In 2012 Tekmi started service "Virtual number": direct city Internet number and Online consultant, for communication with visitors of the website in a chat and online calls.

Tekmi offers an opportunity to exchange documents in electronic form, but not on paper carriers, saving at the same time complete legitimacy of accounting documentation. Drawing of reporting documents happens via the Internet in several clicks. Except economy of temporary resources, clients of Tekmi will receive considerable reduction of a postage. According to forecasts of Tekmi, in the near future electronic document management completely will force out the usual scheme of interaction of partners.

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