Information Technology at Aeroflot

2024

Aeroflot CEO Sergei Aleksandrovsky told Prime Minister Mikhail Mishustin about the digitalization of the company

As part of the digital transformation strategy, the share of costs Aeroflot for Russian software in 2022 was 33%. In 2023, this figure reached 90%. Such a significant increase is explained by active import substitution against the background of the formed geopolitical situation. On October 9, 2024, the head of Aeroflot Sergey Alexandrovsky reported to the chairman. Governments of the Russian Federation Mikhail Mishustin

In 2023, we reached a value of 90%. In 2024, we will reach the figure of 95%. In 2025, we plan to complete the digital transformation and completely switch to domestic software, - notes Aleksandrovsky.

Mikhail Mishustin's meeting with Aeroflot CEO Sergei Alexandrovsky

According to him, the airline is developing the Dome program to replace the imported AMOS airworthiness maintenance platform. Aeroflot's project as of October 2024 is 65% ready. It is planned that in 2025 the product will begin to be introduced in the Aeroflot group, after which it will become available to other players in the Russian market.

In addition, as part of digitalization, Aeroflot plans to introduce a domestic flight planning program that will replace foreign software. The Russian solution is expected to provide fuel economy from 2% to 5%. In monetary terms, this is about 8 billion rubles a year. Automation, as noted by Aleksandrovsky, will reduce labor costs to ensure this process.

Another area of ​ ​ work is the automated revenue management platform. The project involves the use of artificial intelligence. Moreover, the solution is created taking into account the interests of passengers: they will be able to purchase tickets at the optimal cost. A project related to public services and ESIA is also being implemented: this is automated hiring, document verification and further development of automation of personnel management.^[1]

Aeroflot pledged 28 billion rubles for the implementation of Russian IT solutions

Aeroflot announced plans to allocate ₽28 billion to import substitution of digital technologies. These funds will be allocated in the coming years to implement domestic software and replace foreign IT solutions that were previously used by the airline. This became part of the company's strategy to reduce reliance on foreign technology and increase technological independence.

Aeroflot CEO Sergey Aleksandrovsky said that 2024 year, the company's IT budget will be 95% to acquire Russian solutions. In particular, the company is already working to replace key systems such as Sabre FPM, used for flight planning, and AMOS, the Swiss aircraft maintenance and repair system. These systems will be replaced by the domestic platform "Dome," developed within the framework of industrial competence centers. According to Aleksandrovsky, the "Dome" allows you to reduce the downtime of aircraft and improve the prediction of their condition, which makes it more effective compared to foreign counterparts.

Aeroflot pledged 28 billion rubles for import substitution of digital technologies

According to Vedomosti, the company is also actively developing the use of Russian tablets based on the Aurora operating system for aircraft crew. It is planned that 9,000 domestic tablets for airline employees will be delivered in 2024, which will replace the previously used iPad devices with foreign software. The new devices will be used by flight attendants to serve passengers, prepare flights and enter information after flights. In total, Aeroflot by September 2024 already uses more than 7400 tablets when performing various tasks on board aircraft, and this figure will increase in the near future.^[2]

Aeroflot has almost stopped spending on imported IT. The share of costs for Russian products amounted to 92.4%

In 2023, the share of Aeroflot Group costs for Russian IT products amounted to 92.4%, the company said in its annual report, published at the end of May 204. Ensuring the import independence of IT systems and services in the reporting period was the main focus of IT projects and work in each of the Aeroflot Group companies. This priority is implemented in accordance with the approved strategy for the digital transformation of the Aeroflot group until 2024.

In the reporting period, 45 information systems of foreign production were replaced by domestic software, which is more than 40% of all foreign information systems used by the group. By the end of 2024, the group plans to transfer the rest of the systems to domestic solutions.

Key IT systems, including control systems, airworthiness maintenance, air navigation data transmission, booking, enterprise management and other functional systems, are replaced, or they are planned to be replaced by developed or developed domestic analogues.

Aeroflot's key import substitution projects in 2023 were as follows:

• Import substitution of ERP SAP - a contract for the implementation of "1C" was concluded, work was carried out on the first stage of the project implementation.
• The unified production platform is the airline's production management system (a comprehensive project for import substitution of Sabre Movement Manager, NetLine HUB, Sabre Schedule Manager systems).
• Crew control system at Aeroflot.
• Development and implementation of aircraft airworthiness maintenance and maintenance system (import substitution AMOS). In 2023, an agreement was signed on the development of the system, its integration with Aeroflot systems and implementation. The first phase of the FEED project has been completed.
• In 2023, Aeroflot and all subsidiaries completed the transition from SITA software products to a domestic aviation service platform. As a result of the transition, 56 airports in the Russian Federation were connected, one airport in Turkey, the system is operated in 10 Russian airlines, including all companies of the Aeroflot group.
• Import substitution of the corporate automated document management system.
• A project on an automated air transportation registration system (integration gateway) was implemented.
• Communication automation platform - the system is deployed in a test environment, work is underway to set up and prepare for commissioning.
• A project was implemented to supply and adapt the software of the passenger entertainment system.
• Launched a local integration platform for data storage and processing - import substitution of the Sabre AirVision Intelligence Exchange (IX) system.

In 2023, airlines "Russia" "Victory" also carried out systematic work to organize the transition to domestic IT solutions, in particular, to the main classes of system, ON information security and office software.

In total, more than 130 digital systems operate in the Aeroflot group, over 40 of which are responsible for the production cycle. There are several data centers that provide information storage and processing.

Aeroflot installs Russian entertainment systems in aircraft instead of foreign ones. Migration is almost complete

Aeroflot installs Russian entertainment systems in aircraft instead of foreign ones. Anton Matskevich, Deputy General Director for Information Technology of the airline, spoke about this in May 2024.

This year we have imported entertainment systems that our passengers use throughout the narrow-body fleet. That is, this is both part of the equipment and our software is completely Russian, independent of foreign vendors. In terms of wide-body fleet - Boeing 777 and Airbus 350... the work will probably be completed in 2025, "he said (quoted by Interfax) in May 2024.

Aeroflot installs Russian entertainment systems in aircraft

Speaking about digitalization at Aeroflot, Anton Matskevich also said that the launch of the company's new application for is scheduled for the third quarter of 2024, and the iPhone air carrier's website should be updated in 2025.

By the end of April 2024, Aeroflot had 171 aircraft, of which 41 were wide-body, 130 were narrow-body. The fleet of the entire Aeroflot group (it also includes the Pobeda low-cost airline and Rossiya airline) included 349 aircraft, including 59 wide-body, 212 narrow-body and 78 regional Superjet 100.

The entertainment system on board Aeroflot is provided both in the traditional (through a display mounted in the back of the front seat) and in streaming form (a passenger connects to the entertainment system via free Wi-Fi from his phone or tablet). As a rule, long-haul aircraft are equipped with a traditional system, and only streaming is available on Airbus A320/321 and Boeing 737.

Amid sanctions and the refusal of foreign suppliers to provide their services on Airbus A320/321 and Boeing 737 aircraft, the entertainment system was disabled for some time.^[3]

Aeroflot is switching from iPad to tablets from Fplus. Thousands of devices have already been purchased

At the end of March 2024, it became known that Aeroflot was switching from iPad to tablets from Fplus. The air carrier has already purchased about 9 thousand devices. Read more here.

2023

Aeroflot transferred entertainment systems in airplanes to Russian software

On December 7, 2023, Aeroflot announced the transfer of entertainment systems in airplanes to Russian software. Import substitution affected 65 Airbus A320ceo aircraft.

According to the press service of Aeroflot, passengers, using domestic software, can access the multimedia program on board from personal gadgets, through the internal Wi-Fi network. The air carrier noted that earlier in 2023, a new multilingual interface in nine languages ​ ​ appeared in the Aeroflot streaming system. Content is updated once every two months, movie and music, audiobooks, educational content and a section for children are available to passengers.

In 2024, new convenient options are planned to be introduced into Aeroflot's wireless entertainment system. Using the streaming system, passengers will be able to call a flight attendant, order dishes and drinks from the electronic menu, as well as purchase duty-free goods from the SkyShop catalog.

Aeroflot recalled that the company resumed the operation of the wireless entertainment system on the first 20 narrow-body liners in December 2022. At the beginning of 2024, the carrier is going to restore the streaming system on Boeing 737 and Airbus A320neo aircraft. It is expected that in 2024 the entire narrow-body fleet of Aeroflot will be equipped with a wireless entertainment system on Russian software.

By December 2023, as noted by the airline's press service, on long-haul Aeroflot 777 Boeing , Airbus A350, Airbus A330, as well as in business class on medium-haul Boeing 737 and Airbus A320neo aircraft, a stationary entertainment system is available for passengers in the same mode - monitors in seat backs.^[4]

Agreement with Aeroflot on joint software development

On September 12, 2023, Aeroflot and Yakovlev entered into an agreement under which the companies agreed to create domestic services and digital solutions to increase the efficiency of the operation of Russian aircraft and automate the process of their maintenance. Read more here.

Aeroflot plans to stop spending money on imported software by 2030

The share of Aeroflot's expenses on Russian IT solutions increased over the year from 3.7% to 32.6%. This is stated in the group's ESG report for 2022, published in July 2023. We are talking about software, follows from the reporting. Absolute indicators of expenses for it are not given in the document.

According to Aeroflot's strategy, in 2030 the company should completely abandon the cost of imported software.

In the reporting period, the group accelerated the transition to Russian software. In individual segments, the dependency is already minimal. For example, in the field of site content management tools and portal solutions, 80% of domestic software is used, information security event management systems - 100% of domestic software.

As of the end of 2022, a total of 31 IT systems in Aeroflot have been replaced by Russian software, and 84 systems are preparing to be replaced by the end of 2024. This should be provided by Russian software at critical infrastructure facilities (CII), the airline said in its annual reports.

Aeroflot plans to replace key IT solutions with developed or developed domestic analogues, including control systems, airworthiness maintenance, aircraft navigation data transmission systems, enterprise management systems and other functional systems.

One of the critical projects to ensure the import independence of IT systems and services, implemented in 2022 in the framework of the direction "Ensuring technological independence of CII," the company calls the transition to the domestic automated system of booking and registration of air transportation "Leonardo." It provides sufficient functionality and is suitable for various types of airlines - international, regional, charter and low-cost airlines, they say in Aeroflot. The system includes a set of solutions built according to IATA standards, and allows you to automate most processes, including the management of flight schedules and resources, passenger transfer processes and sales.

Leonardo was created by Sirena-Travel in partnership with Rostec Group of Companies. With Rostec, in particular, Aeroflot has a strategic partnership agreement for the joint development and introduction of domestic digital products and services for the Russian air transportation industry.

In 2022, it also introduced its own registration system through the network of Aeroflot and Rossiya routes and self-registration services through the network of routes of these airlines. Online registration and registration through a mobile application were launched at all airports with their own registration system.

Also, for example, in 2022, as part of the digital transformation, Aeroflot introduced the domestic automated schedule management system Opensky Sched. It allows you to manage the flight schedule in the context of the termination of support for foreign software products.

And to ensure the operation of onboard entertainment systems independent of foreign suppliers in 2022, Aeroflot Group introduced new domestic software on Airbus A320/321ceo aircraft.

As of the end of the year, 100% of Aeroflot's crews use the Electronic Flight Bag. The company uses 600 tablets equipped with software that pilots need to prepare and perform flights, with a domestic cartography module. By the end of 2023, Aeroflot plans to replace imported equipment with domestic equipment and switch to the Russian operating system.

The air carrier also launched the import substitution process for the service to automate the work of CrewTablet flight attendants - tablets and the operating system.

A major area of ​ ​ Aeroflot's innovative activity is research in the field of flight documentation processing and the creation of an electronic document library in a secure repository. The group has launched a project to develop its own software, including a database, mobile applications and an administrative module. The presence of such a product will automate changes in the entire catalog of flight technical documentation. The project is designed for the period until 2024.

The airline has separate plans for CRM systems. In 2023, Aeroflot will continue to work on improving the Siebel CRM case processing system. Since work with foreign contractors has been discontinued, the previously available automated services for registering requests on board and sending notifications to customers will be restored in 2023 based on domestic software, according to the group's ESG report.

One of the large-scale projects in Aeroflot as of 2023, which became known earlier, was the launch of a replacement the GermanERP system SAP with a Russian analogue based on solutions [Aeroflot "1C"^[5]

Aeroflot's digital transformation: Results and plans

On July 12, 2023, Aeroflot CEO Sergei Aleksandrovsky, at a meeting with Prime Minister RFMikhail Mishustin, spoke about the carrier's digital transformation. In particular, Aleksandrovsky mentioned the following results of the development of information technologies in the group:

• the transition of Aeroflot to the domestic booking system Leonardo"";
• development of a Russian solution for the exchange of universal messages in exchange for a foreign counterpart. By July 2023, not only Aeroflot, but also other companies within the country are switching to a new Russian system;
• selection of the contractor for import substitution of the aircraft maintenance and repair program;
• determination of the contractor for the transition to the domestic enterprise management system (previously it was a ERP production system the German SAP).

The head of Aeroflot said that by the end of 2024, 131 systems are planned to be replaced in the entire group of companies. Directly in Aeroflot - 80 projects, 59 of which have already been launched in 2023 and are in different stages of implementation.

To fulfill all these tasks, Aeroflot takes part in the industrial competence center, which supports import substitution of critical and other software. Mikhail Mishustin asked Sergei Aleksandrovsky to keep this work under special control.

Digital transformation. I can say that Aeroflot is moving seriously in this direction. Convenient services. Everything is quite simple in terms of purchasing tickets, identification, payment options... To switch to domestic software, you need to work actively in all areas, - said the head of the Cabinet.[6]

Aeroflot will invest 10 billion rubles in import substitution of foreign software

Aeroflot will invest 10 billion rubles in import substitution of foreign software. This was announced by the deputy general director of the airline Anton Matskevich in early June 2023.

According to Vedomosti, the amount of costs for the introduction of Russian software in Aeroflot may be higher. The representative of the Ministry of Digital Development explained that the presidium of the legal commission for digital development approved as particularly significant five projects of the carrier for 18.2 billion rubles - all at the expense of the airline. The representative of Aeroflot confirmed to the newspaper that import substitution of software and the "digital transformation" of the group are financed at the expense of the airline's own funds.

Among other things, Aeroflot expects to abandon the use Sabre of the American booking system and switch to the domestic Leonardo"." Aeroflot will also replace Swiss software, SITA which is used on crew tablets to serve passengers, with the Russian OS "." Aurora In addition, the Russian air carrier will have to switch to a domestic aviation service platform through which airports and carriers exchange data.

Another project is a system of predictive analysis of the condition of aircraft for maintenance and repair. It will be implemented jointly with Rostec

One of the newspaper's sources said that the most expensive thing for Aeroflot was the transition from Sabre to Leonardo, but did not indicate the exact amount. The company itself said that 835 million rubles will be required to create a system for maintaining airworthiness and maintenance of aircraft. It is being developed jointly with the Engineering Center for Information and Analytical Systems LLC.

Aeroflot not only buys finished IT products, but also actively participates in the refinement of their functionality, said Oleg Panteleev, executive director of Aviaport. Alexander Lanetsky, CEO of Friendly Avia Support, added that Aeroflot has a tactical task to replace foreign software, but there is no long-term development program for this area.^[7]

Microsoft will pay Aeroflot over 20 million rubles for refusing technical support for software

Aeroflot sued the Russian legal entity Microsoft (Microsoft Rus LLC) 21.8 million rubles. as compensation for a prematurely terminated service contract. Information about this can be found in the file cabinet of arbitration courts. In full, the decision of the servants of Themis was made on May 11, 2023. More details here.

Aeroflot replaces SAP software with 1C systems and will spend 1 billion rubles on this

According to the Vedomosti newspaper, the air carrier introduced SAP for management accounting in 2012. On the basis of this system, almost all internal business processes of Aeroflot are automated. However, in the current geopolitical situation, SAP left the Russian market, and therefore the airline needed alternative domestic solutions. Read more here.

2021

Suspension of online check-in for flights due to technical work

Aeroflot stopped online registration for flights due to technical work. The air carrier announced this on October 26, 2022.

"In connection with the technical work from 2:00 Moscow time on October 26, online registration for Aeroflot flights is temporarily suspended (as well as flights under the SU code with numbers 5400-5799 and 5950-6999 of Aurora and Russia airlines). Check-in for the flight is still available without restrictions at the departure airport, "the company's press service said.

In addition, the company temporarily suspends the sale of subsidized transportation on the website and in the mobile application. Against the background of temporary restrictions, Aeroflot urged passengers to arrive at the airport four hours before departure for "passing pre-flight formalities."

Passengers travelling on connecting flights will also be decorated at the airport at check-in counters. The airline will additionally inform about the resumption of access to these types of online services.

In early September 2022, it became known that Aeroflot would switch to the Russian Leonardo ticket booking system. It was noted that the company expects more than 80% of Russian software by 2024, and by 2027 - 100%.

In June 2022, the low-cost airline Pobeda, which is part of the Aeroflot group, switched to this system. The system is also used by Red Wings (Red Wings), Rusline, Yamal and Utair.

Previously, Russian airlines used booking systems mainly of foreign providers. Among them were companies such as Sabre (), USA Spanish Amadeus and its subsidiary Navitaire. After the Western states ones introduced against Moscow the sanctions, these companies terminated their distribution relations with Aeroflot^[8]

Aeroflot is ready to pay more than 2.6 billion rubles for five-year leasing of PAC based on Yadro equipment

The Russian airline Aeroflot has announced a tender for the leasing supply of hardware and software systems (PAC) based on the equipment of the Russian manufacturer Yadro. The maximum amount of the transaction should not exceed 2 638 529 225 rubles. [1] (more)

Sitting tightly on SAP and IBM, Aeroflot plans to 4 times increase costs for domestic IT solutions

Aeroflot plans to develop a new digital transformation strategy until 2024 inclusive, providing for a significant increase in investments in domestic IT solutions. This follows from the documentation for the request for proposals for consulting services on the development of Aeroflot's digital transformation strategy, published on July 6, 2021^[9]The maximum amount that the airline is ready to pay for these services is 65.8 million rubles.

The terms of reference for services say, in particular, that the strategy should provide for an increase in Aeroflot's investments in domestic IT solutions by 2030 by at least four times compared to 2019. The annual average growth rate of these expenses in the period from 2021 to 2024 should be at least 15%. And the share of expenses for domestic software from all purchases of software by 2024 should be 70%.

Aeroflot plans to lay such indicators of the effectiveness of the implementation of the digital transformation strategy in connection with government directives, presidential decrees and instructions in the field of import substitution.

At the time of publication of the material, Aeroflot could not clarify to TAdviser what they had the indicator of expenses for Russian IT products for 2019. Aeroflot's annual reports for 2019 and 2020 also do not provide data on this, despite the fact that some state-owned companies disclose these indicators in their public reporting. For example, Gazprom in its annual report for 2020 reported on the costs of Russian software in absolute terms.

Regarding import substitution of software, in particular, Aeroflot's annual report for 2020 states that the company during this period carried out measures to preferentially use domestic software, continued to purchase licenses for domestic products.

Aeroflot uses, for example, a single payment solution, document recognition software and end-to-end analytics software from Russian suppliers, the annual report says. Also, for example, the company uses domestic information security solutions - Kaspersky Lab and InfoWatch.

At the same time, it seems that in recent years, import substitution has not affected the key platform solutions of Aeroflot. So, in June 2019, when the company purchased the services of consultants to develop action plans aimed at the predominant use of domestic software, the terms of reference provided the following set of its platform solutions:

• Sabre Production Platform
• SAP ERP Enterprise Management System
• Dynamic segmentation using unstructured IBMBig Data arrays
• RMS INFORM GroundStar Production Resource Management System
• Lufthansa Systems Netline/HUB Hub Management System
• AMOS Aircraft Airworthiness Maintenance and Repair System
• IBM Filenet Content Management System
• SOPHIE Accounting, Analysis and Planning System
• Complex of IT solutions based on software SITA
• Sirax Revenue Accounting System
• IBM MQ Integration Bus

As you can see, the airline's key platform solutions mainly use imported IT products. From the terms of reference for the services for managing projects for the maintenance and development of information systems and IT solutions of Aeroflot, published exactly two years later - in June 2021^[10] - it follows that all the same platforms based on the same solutions continue to be used in the airline.

From the list above, only a complex of IT solutions based on SITA software is not mentioned in the terms of reference, but the information that Aeroflot continues to apply these products is contained in its annual report for 2020. At the same time, in the list of platform solutions from June 2021, there are others using imported products that are not in the list above: for example, the IBM ECOptimizer system and the system for publishing and managing external Aeroflot services based on the IBM API Connect solution.

The airline did not comment on TAdviser when import substitution is planned in its key platform solutions and whether it is planned at all.

Aeroflot's annual report does not say anything about the use of domestic hardware. But, judging by the information on the official portal of public procurement, the airline has already provided itself with imported hardware solutions for several years in advance. So, in 2020, the airline entered into an agreement for leasing IBM equipment for a period until 2025 with a maximum volume of about $22 million Leasing software ^[11] to organize a fault-tolerant landscape infrastructure SAP Business Warehouse based on DBSAP Hana.

In 2020, Aeroflot also entered into a lease agreement for Hewlett Packard Enterprise equipment for a period until 2026 with a maximum total price of about $34 million^[12] It includes servers, DSS, backup systems, and more.

Be that as it may, according to the terms of reference, the digital transformation strategy with the import substitution indicators prescribed in it should be ready by August 20, 2021. The company plans to summarize the results of the request for offers for services on June 28. And by August 30, the strategy should already be agreed with the Ministry of Transport and the Ministry of Digital Development.

Other state-owned companies have previously taken care of the implementation of government directives, decrees and instructions of the president in the field of import substitution related to indicators of the effectiveness of this process. Thus, in open sources you can find information that similar indicators for spending on domestic IT products in their digital transformation strategies were preparing to enter, for example, Gazprom and Russian Post.

Computer malfunction of IT supplier Aeroflot, flights are delayed

On May 21, 2021, Aeroflot reported problems in the computer system, due to which the air carrier was forced to delay flights.

As reported on the Aeroflot website, the failure occurred at the IT service provider. At the same time, the company does not disclose the name of the contractor.

According to Kommersant"," Aeroflot uses an international registration system. Among the Sabre suppliers of IT services for Aeroflot in recent years there have been several companies, including Swiss (Comparex later changed its name to SoftwareONE), the German Inform Swiss SITA and a group of companies. Ramax Also in the list of service providers for Aeroflot was mentioned. the AmericanHPE

Of the technical problems, there were delays in passenger check-in and flight departures. Moreover, the failure also affected the code-sharing flights of "Russia," operated jointly with Aeroflot.

Similar problems are reported in Belarus: registration for Belavia flights stopped at the Minsk airport, the airline's ticket offices also do not work, Belsat reports.

It is also impossible to purchase air tickets on airline websites: Aeroflot and Russia do not load a flight search window, Belavia cannot create a reservation "for technical reasons."

More than 50 Aeroflot flights are delayed in Sheremetyevo (with a departure time of 16:00), follows from the information of the airport's online scoreboard.

Boarding passes are written by hand, queues for registration are huge, there is a free seat on the plane - Aeroflot has a global problem with the IT supplier, "journalist Olga Bychkova wrote on her Instagram page.

By 13:00 Moscow time on May 21, 2021, the carrier announced the restoration of work, however, due to the congestion of passengers, check-in and departure delays are still possible. The situation should normalize within a few hours, the company said.^[13][14]

2020

Performer of DDoS attack on Aeroflot: it was revenge on one of the FSB leaders

Hacker Dmitry Artimovich, who carried out a DDoS attack against Aeroflot 10 years ago, spoke about the reasons for this incident. He published his statement in a series of videos posted on YouTube video hosting^[15] the^[16].

In the mid-2000s, Dmitry Artimovich and his brother Igor were engaged in the development of 3D games. Then they reoriented to search optimization (SEO) and began to participate in partner programs for the underground sale of pharmaceutical drugs on the foreign Internet.

The idea of ​ ​ such partner programs is that drugs are expensive in the West, and their purchase, as a rule, requires a prescription. At the same time, generic drugs are produced in Asian countries - analogues of well-known drugs, which are much cheaper and sold without prescriptions.

Partner programs brought customers from the United States and other Western countries with suppliers from India and China. Anyone can participate in the partner program: he creates his own storefronts and receives a commission for each attracted client.

The main way to promote this kind of product was search and mail spam. To send mail spam, you need a bot-no: malware that is imperceptibly installed on the computers of ordinary users and begins to send spam from them. Initially, Artimovichi rented other people's botnets, but the corresponding services were expensive.

In addition, it was difficult to buy a "clean" download. Botnet owners, as a rule, sold access to infected computers to several clients at once, which caused this computer to quickly fall out of the network. As a result, Artimovichi wrote their own botnet - Topol-Mailer - which disguised itself as a Windows driver.

2019

Aeroflot summed up the results of the year of digital transformation

In the draft annual report for 2019, published in early July 2020, Aeroflot reported on the interim results of digital transformation. In 2018, Aeroflot was in the first wave of companies with state participation that approved digital transformation strategies in accordance with the federal project "Digital Technologies" of the national program "Digital Economy."

The digital transformation covers all stages of the Aeroflot group's activities: from company management, aircraft maintenance and repair to the development of passenger services. The company believes that the introduction of new technological solutions "contributes to increasing the efficiency and transparency of production processes and strengthens Aeroflot's leading position.

The annual report for 2019 of Aeroflot presents the results of digital transformation in key areas of development.

Application of Big Data technologies

In the process of digital transformation, Aeroflot actively uses Big Data: the airline has introduced a system of intelligent segmentation of passengers based on "big data." The system allows you to define customer profiles by combining and analyzing passenger data from various sources, including data from previous communications with the client.

The service offers the client alternative travel directions based on the history of his flights, and also calculates the Customer Lifetime Value. Thanks to Big Data, the airline analyzes the degree of customer susceptibility to various communication channels.

In 2019, an automated system was introduced for calculating cargo capacity on passenger flights of Aeroflot - CargoAir, built using Big Data technology. Analysis of "big data" made it possible to increase the accuracy of calculations of the freight quota and optimize commercial load.

Digital transformation of production systems

Aeroflot is introducing artificial intelligence, machine learning and the Internet of Things technologies into all key production processes. Paperless technologies are developing: all flight documentation is loaded onto the pilot's on-board computer and electronic tablet. Data are analyzed to improve piloting techniques and improve flight safety.

In 2019, Aeroflot introduced an intelligent passenger transfer management system. The system provides optimal solutions for the automatic redistribution of passengers in the event of a change in the flight schedule while maintaining the connection. A module for automatic control of landing accuracy has been introduced, which makes it possible to predict the time of arrival of aircraft.

In addition, in 2019, a personal account was launched for flight attendants, which greatly simplifies the work of cabin crews, Aeroflot notes.

In the field of freight transportation, the company has implemented a project to automate electronic trading in block freight transportation: this allows it to quickly respond to changes in the freight transportation market and increase profitability in this segment.

Digital Passenger Solutions

In 2019, Aeroflot continued to introduce digital solutions and services. Its own registration system, as well as web and mobile registration services, have become available to passengers at airports in Ulyanovsk, Aktobe, Marseille, Dublin, Palma de Mallorca, Beirut, Cairo and Saratov. Self-check-in kiosks are connected at the airports of Rome, Paris, Yerevan, Volgograd, Minsk, Lisbon, Stockholm and Saransk.

At many airports around the world, a paperless mobile boarding pass has become available to Aeroflot passengers. The improvement of the corporate website and mobile application continued: the navigation and the main page of the site were updated, ageless tariffs were introduced on the website and in the mobile application.

Users of the site got the opportunity to buy air tickets with discounts using discount coupons. To reduce the average waiting time for passengers to check in at the airport, Aeroflot has introduced the function of self-entering visa data when buying an air ticket for a number of foreign destinations on the website.

In 2019, a service for paying for extra baggage seats was also launched and the processes for providing additional services were modernized.

To improve the level of passenger service through the contact center, the technology of synthesizing human speech for transmitting information in an automated passenger notification system has been modernized. Voice information is unique for each communication with a passenger, Aeroflot claims, and high-quality synthesis brings the appeal to human speech as close as possible.

Development of a unified air service distribution environment under the NDC program

In 2019, Aeroflot continued to develop the project of providing aviation services based on the NDC (New Distribution Capability) standard. The NDC system has a technical capability for connecting agents, a plan for working with six pilot agents and an agent is connected Tickets.ru. Sales volumes through the NDC channel are actively growing, the company claims.

At the beginning of 2020, Aeroflot received a fourth-level certificate, which makes it possible to significantly improve the quality of passenger service with full management of bookings by an agent. Activities are planned to obtain the highest level NDC @ scale certificate.

Results of intellectual activity

As of the end of 2019, Aeroflot has registered 128 intellectual property objects. Among the key areas are aviation security and IT solutions. In particular, in 2019, the company received a patent for the invention "Method of detecting explosives and other targeted substances" in Eurasia and the United States, nationalized it in a number of European states, according to the annual report.

Also, for example, a decision was made to issue two patents for the invention of an automated information system for professional training of flight personnel.

Aeroflot joined the Association "Digital Transport and Logistics"

In August 2019, Aeroflot became a member of the Digital Transport and Logistics Association (CTL). The organization expects that his entry into the association will make a significant contribution to the transformation of the transport complex of the Russian Federation through the use of the rich experience of digitalization and technologies accumulated by the air carrier.

CTL is a competence center for the departmental project of the Ministry of Transport of Russia of the same name. On its basis, it is planned to create and develop a single multimodal digital transport and logistics space in Russia. This is expected to be possible by combining and using all existing digital services and software developed by Russian companies.

Aeroflot will freeze IT projects due to expensive kerosene and cheap ruble

Aeroflot is going to freeze investments in IT development within the company. This was announced by the head of Aeroflot Vitaly Savelyev in an interview with the Russia 24 TV channel. As reasons, he pointed out the increase in prices for jet fuel and the devaluation of the ruble - these factors led to the company's loss of significant amounts, and, as a result,^[17] to^[18].

"We will certainly be freezing some projects - unfortunately many of them are linked to IT solutions. We will just slow them down a little, "he described the decision. At the same time, we are not talking about the complete rejection of IT projects, Savelyev specified.

'We're just going to be a little slower to do. We had a lot of money pledged to implement Wi-Fi on board. We completely wanted to make the entire medium-haul fleet. Well, maybe the term will lengthen a little. Of course, we will not take significant risks - we do not need this, "he explained. Nevertheless, according to Savelyev, Wi-Fi on board Aeroflot aircraft will work "on schedule." "It is already there, and we are starting to add Wi-Fi," he said.

Kerosene and devaluation

Savelyev characterizes 2018 as the worst for the aviation transportation market in decades. Despite the fact that the company managed to finish it with a positive result, this result was worse than expected. At the end of 2018, Aeroflot's net profit under RAS decreased 10.2 times and amounted to 2.8 billion rubles. In the IV quarter of 2018, the company recorded a net loss of 12.8 billion rubles. against a profit of 1.5 billion rubles. a year earlier.

One of the reasons for the negative dynamics Savelyev calls the rise in price of jet fuel, the prices for which for the year increased for Aeroflot by more than 30%. According to him, these expenses came as a surprise.

The second negative factor was devaluation, since the air carrier is calculated with Russian companies, albeit in rubles, but at the exchange rate, which also turned into a heavy load.

According to Savelyev, at the price of kerosene alone in 2018, Aeroflot lost 48 billion rubles. These losses have already been compensated. If devaluation is imposed on this, then losses reach 59 billion rubles. Despite the fact that the company recorded a profit at the end of the year, it will have to somehow adapt to the new conditions.

2018

Aeroflot CEO told how the company became a hostage to technology

Aeroflot CEO Vitaly Savelyev at a meeting on the digital transformation of the transport complex chaired by Prime Minister Dmitry Medvedev in November 2018 spoke about the progress of digitalization and its results for the airline.

In 2009, Aeroflot ranked 68th in the world in terms of passenger traffic and 15th in Europe in terms of the same indicator. In 2018, the airline ranks 19th and 5th, and the expected number of passengers transported for the year is 36 million. Savelyev claims that in many respects the company achieved these results due to the digitalization carried out.

We transport more than 120 thousand passengers per day. If in 2009 we transported 24 thousand passengers per day and made 126 flights, now we make more than 700 flights and carry about 120 thousand passengers per day. That's a lot. Without digitalization, even if there is some kind of failure, we, of course, immediately fall into collapse, because such a quantity cannot be manually processed. We are hostages of digitalization in this case, so we are developing it, - stated the general director of Aeroflot.

Back in 2009, Aeroflot worked without even internal corporate mail. The level of digitalization of the company was only 35%, Savelyev recalled the past. Now, according to him, the documents are completely on the digital signature of all deputies, and he himself formally signs only orders.

Aeroflot CEO spoke about the most iconic digital technologies used in the company. Aeroflot has three base platforms. This is an integrated enterprise management system SAP ERP, 13 engines have been implemented. Also used are POLufthansa Systems, which runs billing, and the Sabre system, which implements booking.

One of the main systems is a system for maintaining airworthiness and maintenance and repair of aircraft based on AMOS. It allows aircraft to be in the air for at least 12 hours, says Savelyev.

Because of this indicator, we are one of the five world leaders in punctuality, and this year we were recognized several times as the number one company in the world in punctuality (an assessment goes on for a month), - boasted the general director of Aeroflot.

For three years, Aeroflot has been using IoT technologies in industrial mode. All aircraft, including the Sukhoi Superjet, report their technical condition in the air via satellite, and ground services wait for aircraft and prepare spare parts, if necessary, prepare a place in the hangar in order to quickly service the plane and launch it again. That is, the efficiency of this increases sharply, Savelyev explained.

The company uses two crew tablet - tablets for flight attendants. According to Vitaly Savelyev, these are two domestic developments patented at Aeroflot that the company helped create. IBS

This is a mini-iPad, on which the senior flight attendant sees all the passengers, sees all their connections, how many passengers have children on board, what food is ordered, what difficulties there are. Treatment is a duty of courtesy. At the end of the flight, the stewardess in a specially designated window signs like on an iPad, and the flight is completed, closed. This is a significant innovation, says Savelyev. - In the near future, on these "tablets" we will be able to take orders for food on board from a business class passenger, we will also be able to sell SkyShop products, take orders through a "tablet" on board. That is, we teach - passengers will be able to do it.

The next is the Supervisor Monitor. These are 508 indicators, which every day, at seven in the morning, are loaded for more than 100 top Aeroflot executives. Every morning they see what happens to the company - at the price of kerosene, by transportation.

Savelyev said that Aeroflot has also been engaged in Big Data technologies for several years.

We are looking for clients. We are growing at a pretty serious rate - almost 10-12% each year. And here's the introduction of Big Data, the big data we're analyzing. For example, we have now come to the point that we are starting to study aircraft and are already leaning towards artificial intelligence in two issues, "says Aeroflot CEO. - We are developing artificial intelligence in terms of determining the pricing of passenger traffic in order to predict the load more accurately. And the second is predictive repairs, that is, we began to think about the fact that aircraft that fly to certain airports receive approximately the same problems. And we already assume in advance when this or that spare part is needed. Planes fly to airports where there are some weather conditions, the quality of the runway, some kind of environment. And we're starting to prepare for that.

Finishing, Aeroflot CEO indicated that Bain has been evaluating for the second year: the airline ranks fourth in the world in terms of digitalization. At the same time, borrowing the best practices in this area from other companies helped to make a breakthrough in the digitalization of the company, it follows from the word Savelyev.

Aeroflot cannot afford to do any developments, let's just say, except for the monitors that we made. And we've moved on from that strategy. We have such a paradigm for the development of digitalization. At first we began to take the best from each company - many companies succeeded in something. And it so happened that three years later - and we already use all this for five of my nine and a half years at Aeroflot - we became one of the best in digitalization only because we introduced everything that many have, and we have it all at the same time, "he said.

Dmitry Medvedev during the report Savelyeva noted that it is necessary to work on domestic software in this area. But given the fact that Aeroflot is an international company, of course, it is impossible to create a closed system, Medvedev made a reservation. What Aeroflot is doing should dock without problems with the airline's international counterparties, then it has value.

Absolutely, Dmitry Anatolyevich, what have we done now? It wasn't me who chose Sabre. Maybe I would have chosen a different platform, but this was done back in 2005. We explained the situation to Sabre, and the company decided to officially submit a memorandum that it will create a joint venture with Russian participation, where the Russian side will dominate, it will supply all servers and software to Russia and we will work in the Russian Federation. They also understand the situation in which they are, "Savelyev explained to Medvedev.

He added that the airline is also working on domestic systems, for the third year being consultants to the project conducted by the National Information and Calculation Systems (NIRS), Russian Technologies and Vnukovo Airport.

In turn, the general director of Aeroflot complained that sufficient attention is not paid to 3D printing in aircraft construction. For example, the largest companies Airbus, Boeing already make up to 12% of spare parts and components on a 3D printer, he compared.

Medvedev hastened to note that Savelyev was not quite right in this.

We pay attention to this, you just don't attend all the meetings. I even dedicated a separate meeting and commission on modernization to 3D printing on printers for industrial needs. The problem is that we don't have many of these printers. They must be purchased, we ourselves have not yet done them. And there are some other problems with the quality of the powder that is used there. That's what we're doing. But this is not enough yet, I will not argue with this, - he enlightened Vitaly Savelyev.

Aeroflot plans, according to its development strategy, to transport almost 100 million passengers by 2023, increase international traffic and create four regional bases, as well as put 200 domestic aircraft on the wing. This strategy is impossible, very expensive, if digitalization and digital technologies are not used, Vitaly Savelyev noted.

Key IT projects

In the report for 2018, Aeroflot summed up the results of the year of "confident digital transformation." The company has created a number of new services for passengers, which were described in the form of infographics:

Digital services for passengers implemented in 2018 (click to increase)

Another infographic in the Aeroflot report is devoted to the company's key IT projects completed in 2018:

Aeroflot's main IT projects in 2018 (click to increase)

Also in 2018, preparatory work was done for Aeroflot's entry into the Digital Transport and Logistics Association. Its activities are aimed at the digital transformation of the entire transport complex, the creation and development of a single multimodal digital transport and logistics space in the Russian Federation.

As part of Aeroflot's innovation program, which exists separately from the digital transformation program, a number of digital projects are also being implemented.

For example, the airline is conducting a study in the field of digitalization of runway characteristics, which is scheduled to be completed in 2019. In the course of the study, Aeroflot is developing a software package for flight tablets (EFB), with the help of which pilots and engineers will be able to obtain data on take-off and landing characteristics and flight documents of RRJ-95B aircraft (Dry Superjet).

Aeroflot also conducts a study of individual periods of degradation of technical skills among pilots based on an analysis of statistics of dangerous deviations in flights.

Within the framework of this project, ways have been developed to create a special computer program for accounting for cases of degradation of piloting skills for further individual simulator training of pilots. Criteria are being developed for identification of degradation cases based on flight information, identification of cases in the obtained database and their analysis.

Agreements with Sabre on the transfer of personal data of passengers to Russia

Sabre is ready to transfer servers to Russia within the framework of the requirements of the Russian government on the storage of personal data of Russians in the Russian Federation. This was announced in November 2018 by Aeroflot Deputy General Director for Information Technology Kirill Bogdanov^[19]. Read more here.

Plans to operate AI technology to predict flight load and ticket prices

Aeroflot plans to put into operation technologies for predicting flight load and ticket prices in regions based on artificial intelligence (AI).

We now want to turn to artificial intelligence, which will predict the price of tickets and downloads in a particular region. This will be very important for us, because we are now going to the regions - Krasnoyarsk, Novosibirsk, Yekaterinburg. We must clearly understand what will happen there so that companies do not incur unnecessary losses, - said in November 2018 the general director of the air carrier Vitaly Savelyev at the forum "Transport of Russia - 2018."

The airline also uses Internet of Things-based predictive aircraft repair technology.

The internet of things for us is not some kind of fairy tale. We have been using it for about four years. Each aircraft, including the Superjets, transmits information about its condition to the ground via satellite communication. Ground services [based on this information] are preparing for repair, instantly trying to order a spare part so that the planes go on the flight on time, - said Savelyev.

Service source code leak

In September 2018, it became known that the source codes of Aeroflot services were publicly available due to an error made by the air carrier.

According to The Register, Aeroflot leaked images of containers that included source texts, settings and other service information.

The content of containers used as templates for deploying services for the site got into the public domain aeroflot.ru. At the same time, it is noted that this did not affect the user data.

According to the source, the problem occurred due to an erroneous configuration of access to the server with the Docker container registry, which is deployed in the airline's IT infrastructure and is not protected by an additional firewall.

As a result of the error, it was possible to download system files written in Python from Aeroflot servers and ensure the operation of the carrier's Internet resource. Among other things, anyone without authorization could download code that determines the logic of processing gift certificates and generating bonuses.

The Register notes that anyone, having made requests to the register, could access Docker images for the entire official Aeroflot website. The repository contains the source code and configuration files for the web application, and although there is no user data, the leak can turn into big problems for the company.

According to the source of the publication, the source codes could have been in the public domain for several years, and someone could have previously downloaded them to themselves and used them for cyber attacks on the airline. The incident shows that even large corporations can make a mistake in protecting their web systems and tools, the source said.^[20]

Aeroflot told TAdviser that this is a broken system, and the airline has not used it for many years. The system does not have up-to-date data from customers of the Aeroflot Bonus program, nor documents that would be used by the airline, Aeroflot added.

2017

Client profile on social networks and identification of potentially dangerous passengers

Digital technology can not only improve quality and expand the range of airline onboard services, but also help them identify potentially dangerous passengers. Anton Myagkov, Deputy Director of the Marketing Department of Aeroflot PJSC, spoke about this in his speech at the SkyService 2017 International Forum in April.

Based on the analysis of information on social networks, the activity of certain users, airlines can draw up a portrait of a client and warn security services about the possibility of committing illegal actions. This is especially true during mass events, such as the World Cup, which will be held in Russia in 2018.

In his speech at the SkyService International Forum 2017, Anton Myagkov dwelled on how the use of large amounts of information (big data) makes it possible for Aeroflot to personalize the approach to the client, to make him an offer that best suits his interests.

Airline customers are becoming more and more demanding, said Anton Myagkov. The largest airlines are actively investing in personalization. By collecting a huge amount of data that customers generate, the airline can increase the targeting of communications and increase revenues.

The automated system creates a unique client profile consisting of 220 daily updated characteristics. Several stages of data analysis allow you to develop an optimal recommendation to the client, clarify whether he pays attention to marketing campaigns, whether he is sensitive to the price where he is going to fly.

Analysis and study of information, analytics of social networks, customization of a mobile application are aimed at retaining highly profitable customers, increasing sales of air tickets and additional services, and are able to attract new highly profitable customers.

As Anton Myagkov emphasized, a personalized approach to the client allows you to raise income from advertising investments by 6.5 times.

2016

Aeroflot Digital Strategy

Data from L. Dushatin's presentation "Internal Audit in a Digital Company (Practice of Aeroflot PJSC)"

State-owned companies against Russian software. In the ranks of resistance "Aeroflot" and others

A number of state-owned companies opposed the Government's directive issued contrary to the current legislation to focus on their procurement activities on the Register of domestic software^[21].

2013

New IT Strategy

Aeroflot has developed a five-year strategy for the development of subsidiaries, of which the group's IT strategy has also become a part, Kirill Bogdanov, deputy general director of the airline for information technology, told TAdviser on March 20, 2013. He recalled that in 2012 Aeroflot consolidated a number of air carriers: Rossiya, Donavia, Orenburg Airlines, Vladivostok and Sakhalin Air Routes. 90% of IT projects in accordance with the strategy are planned in them, says Bogdanov.

The company says that one of the key points of the new strategy is the creation of a single IT platform based on SAP solutions - a long-time partner of Aeroflot - in all its subsidiaries, branches and divisions. A single IT platform helps speed up the process of integrating companies into the group and make it as effective as possible, Aeroflot's deputy general director believes.

The IT strategy of the Aeroflot group also includes the creation of a single registration platform across the entire route network and a single platform for booking and selling tickets in subsidiary airlines only under the Aeroflot brand based on the Sabre solution . Kirill Bogdanov says that in 2012 Aeroflot specifically for these purposes signed a five-year agreement on the supply of solutions with this company. Now the sales and booking systems in Aeroflot's subsidiaries are based on the products of completely different vendors, says Bogdanov.

In addition, Aeroflot's IT strategy involves the creation of a single platform in terms of aircraft maintenance, says the airline's deputy general director. According to him, it will include a database in which technical passports and the entire history of operation and maintenance of each individual Aeroflot aircraft will be stored. This platform, for example, will allow you to plan the purchase of spare parts taking into account their service life, breakdowns, etc.

"In February, we summed up the results of the tender for the purchase of the basic solution for this platform. it will be the solution of the Swiss software developer for the aviation industry Amos. In addition to him, SAP, Lufthansa Systems and one Canadian company also participated in the tender, "Kirill Boglanov explained to TAdviser.

The group's IT strategy also includes the creation of a single data center in Moscow, where the IT systems of consolidated subsidiaries will be based. Aeroflot has a data center in Sheremetyevo with a total area of ​ ​ 262 square meters, which has 331 physical and 166 virtual servers. According to Bogdanov, it is planned to optimize the heat exchange process at this site and thereby increase the number of physical servers to 445 in the same area.

In the summer of 2013, Aeroflot also plans to put into operation a reserve data center in Moscow, located at a distance of about 10 km from the main one.

In particular, Aeroflot did not disclose the amount of its IT budget for the five-year period and 2013 in absolute terms, noting only that it grew by about 15% compared to 2012. Kirill Bogdanov notes that this increase is primarily due to IT projects in subsidiaries.

More details about key IT projects for 2012 and Aeroflot's plans for informatization - in an interview with Kirill Bogdanov, published on March 26, 2013.

IT Projects of the Year

In the draft annual report for 2013, Aeroflot spoke about the most important IT projects implemented in the company.

Data center

In 2013, Aeroflot, in cooperation with HP and Technoserv, completed the project to create a backup data center. The modular center was created to ensure reliable redundancy of all information services of the company, taking into account the increase in the volume of air transportation and the introduction of new highly critical IT services.

Single payment solution

In 2013, Aeroflot continued to grow the number of tickets paid through the company's website and payment agents using a single payment solution. With its help in 2013, tickets worth more than 44.2 billion rubles were paid.

As part of a single payment solution, a gateway was created for paying for air tickets on the website and in mobile applications, buying insurance and writing off bonus miles of a participant in the Aeroflot Bonus frequent flyer program.

Sirax Revenue Accounting System

In early 2013, Aeroflot began commercial operation of the Sirax revenue accounting system. The draft annual report of the company for 2013 notes that not only the IT solution was implemented, but also the "best world practices" in the field of revenue accounting.

The introduction of the system made it possible to significantly improve the quality and efficiency of processing sales information, automate the process of filing claims for identified errors of agents, increase the transparency of revenue accruals, the company says.

Process optimization

The introduction of a unified automated system for maintaining airworthiness and managing maintenance and repair will optimize the order of spare parts for all airlines included in the Aeroflot group.

The company also developed the concept of introducing an automated information and analytical system for managing aviation safety. It is planned that in the future it will be implemented at all enterprises of the group.

Internet on board aircraft

Aeroflot became the first Russian airline to provide the opportunity to use mobile communications and the Internet during the flight. In 2013, as part of the development of the Internet on board aircraft service, the fleet of ships equipped with equipment that allows access to the Internet on board amounted to 15 Airbus A330 airliners and four Boeing 777.

It is worth noting that the project to equip aircraft with Internet access was delayed: in January 2013, Aeroflot announced plans to make this service available in 26 of its aircraft by the end of the year.

Aeroflot - InfoCenter

The company implemented a project to develop and implement a software and hardware complex for automatic call processing Aeroflot - InfoCenter. It allows you to solve the problem of operational information in the event of a flight modification: the system begins to automatically contact passengers by phone, making up to six attempts. This allows you to inform customers in advance even about an hour-long flight delay. Aeroflot notes that this alert accuracy is unique in the air transport industry.

Innovative Development Program

In 2013, Aeroflot's innovative development program was updated and extended to all aviation assets of the group. Today it includes the main areas and activities of innovative activities of the parent company Aeroflot and its subsidiaries: Donavia, Rossiya Airlines, Aurora Airlines, Orenburg Airlines. The program establishes the main indicators of innovation performance in the medium and long term in the period from 2011 to 2020.

As part of its innovation activities, the company conducts its own research and development in cooperation with Russian higher education institutions and scientific organizations in accordance with the requirements of the Russian government for companies with state participation to create demand for the products of the Russian knowledge generation sector.

2010

Payment system failure

July 26, 2010 Aeroflot announced the restoration of the service for buying air tickets via the Internet. This service became unavailable on July 16, when a DDoS attack began on the Assist payment system, the acquiring services of which are used by Aeroflot's partner in this service, VTB24 Bank. Aeroflot's statement states that the company considers it an unacceptably long weekly period for eliminating the consequences of the attack and decided to change the acquirer. Now its functions will be performed by Alfa-Bank.

As a source in one of the Internet companies explained to CNews, when choosing an acquirer, Aeroflot did not want to hold a tender and preferred the state bank. "However, VTB24 does not independently carry out Internet acquiring services, for this the bank attracts the Assist system through its Multicarta processing center," the source said. "At the same time, Aeroflot and Assist have no agreement."

According to one of Assist's competitors, the volume of sales of Aeroflot air tickets via the Internet at the time of the failure was $1 million per day. At the same time, the acquiring commission was 0.3-0.5%, i.e. the payment system cooperation with this client brought $30-50 thousand daily. According to experts, Aeroflot was one of Assist's largest customers.

Genirector of the competitor "Assist" - Chronopay system - Pavel Vrublevsky does not agree with Aeroflot's claims to VTB24. "After a similar Ddos attack was already being carried out last year, the maximum possible protection measures were taken on the acquiring side," he says. In addition, according to him, Aeroflot could itself take measures to prevent a failure. "The attack was not the Assist system itself, but only a page for entering credit card data," said Vrublevsky. - Aeroflot could organize the collection of this information on its own website, forwarding the data to Help or - in case of problems on its side - to another payment system. However, Aeroflot uses an outdated interface to the Sabre international electronic ticket booking system, which is why its customers must enter their data only on the acquiring website. "

• On September 2, 2010, it became known that a lawsuit filed by Aeroflot against the bank of VTB24 was registered on the website of the Moscow Arbitration Court. The amount of claims is 194 million rubles. As explained to news agencies in Aeroflot, we are talking about compensation for losses caused by the downtime of the service for buying electronic tickets.

The VTB24 told CNews that they consider their actions during the hacker attack correct, recalling that specialists from Kaspersky Lab, the FSB Information Security Center and Transtelecom were involved in the fight against the attack.

• * In June 2011, Pavel Vrublevsky, CEO of the Chronopay payment system, was arrested on charges of organizing a DOS attack on Aeroflot's online payments.

2009

New Chief information officer and new site

• On October 6, 2009, Kirill Igorevich Bogdanov was appointed Deputy General Director for Information Technology of Aeroflot. In this post, he replaced Sergey Evgenievich Kiryushin.

• The airline's new website appeared on the network at the end of 2009. According to the source CNews^[22]wished to remain^[22] the project budget is 20 million rubles. All participants in the work refused to name the official amount of costs.

As one of the performers who took part in the creation of the new Aeroflot website told CNews, the airline entered into an agreement for its development with the St. Petersburg system integrator Ramax International (Ramax International OJSC). In 2004-2007. the executive director of this company was Kirill Bogdanov, at the time of launch of the site - Deputy General Director of Aeroflot for Information Technology.

According to a CNews source, Ramax did not meet the deadlines for the project, and it was transferred to the 7Tag web studio for revision, which was confirmed to CNews by the CEO of this company Dmitry Kireev. He said that 7Tag did part of the design, and also integrated Aeroflot's Sabre online booking system with new page templates. Interestingly, the 7Tag does not yet have its own website: there is only a main page with a logo, a brief description of the company's activities and a mobile phone of the manager.

Additional information confirming the connection of the Chief information officer with companies contractors to create the site is contained in the register of legal entities. According to the Unified State Register of Legal Entities, the general director of Ramax International is Dmitry Vadimovich Aleshkin. The same database contains data that the Chief information officer Kirill Bogdanov is the founder of five other firms based in St. Petersburg: Pollars Alpha, Pollars Beta and Pollars Gamma, as well as Neva Link and Intari Group. A Pollars Alpha employee on the website of the MGIMO Alumni Association lists the son of Ramax CEO Andrei Aleshkin.

Kirill Bogdanov refused to answer CNews questions about the development of Aeroflot's website by phone. Also, the press service of the airline could not answer them. While waiting for CNews comments from Aeroflot, it was noticed that any information about the project for the development of a new portal was removed from the contractors' sites.

Thus, another web studio, Karin (Karin Creative Workshop LLC), where Dmitry Kireev is the regional manager for Voronezh and Lipetsk, announced his participation in the development of the new Aeroflot website. A message on the website of the Karin website claimed that the company's specialists "together with Ramax International carried out all major structural changes and the transfer of content from the outdated company's website to the new one in a short time." True, 2 days after the conversation between the CNews correspondent and Kireev, this message disappeared from the company's website, but was preserved in the Yandex cache.

Regional manager of Karin in Moscow and St. Petersburg Vadim Nazaretyan told CNews that not all work on the site has yet been completed. He also said that he was also a project manager at Ramax International. The page with the contacts of the Karin web studio was also promptly changed, Nazareth's name and phone number disappeared from it (but not from the search engines cache).

His version of the creation of the Aeroflot website differs from the one voiced by Dmitry Kireev. According to Nazaretyan, only Ramax International was engaged in and is engaged in the development of the site, and all other companies, including Karin, were involved in the project only at the level of consulting services. Nazareth also said that there were no reports of joint work with Ramax International on the Karin website at all, and advised the CNews correspondent not to try to get information on this topic. "When the work is completed, Aeroflot management will tell you about it itself, if it considers it necessary," Nazaretyan concluded.

IT passport of projects in Aeroflot

{{# ITProj: Aeroflot}}

Notes