Information technologies in the Moscow region

Main article: Moscow region

Coordination of informatization

• Ministry of Public Administration, Information Technologies and Communications of the Moscow Region
• Moscow Regional Center for Information and Communication Technologies (MOC ICT)
• GKU of the Moscow Region TsOGU - Center for Methodological Support of Optimization of Public Administration Processes in the Moscow Region

2024

The budget for the digitalization of the Moscow region in 2024 was disclosed - 11 billion rubles

At the end of October 2024, the Ministry of Economy and Finance of the Moscow Region disclosed the budget for the digitalization of the region. We are talking about the allocation of 11 billion rubles of budget allocations for the development of the digital economy in the Moscow region within the framework of the national project "Digital Economy of the Russian Federation" in 2024.

Within the framework of this project, 1.5 thousand objects of educational organizations are provided with high-speed Internet in the region, and over 2.8 million citizens' requests for mass socially significant services were received electronically. 

Purchase of equipment for data centers for ₽2 billion

At the end of October 2024, the Moscow Region government announced the allocation of ₽2 billion for the purchase of server equipment for data centers (data centers) in the region, aimed at increasing their productivity and expanding the capabilities of digital infrastructure. Read more here

The government of the Moscow region moves to a new data center for 1 billion rubles

The government of the Moscow region intends to move to a new data center, which will cost the regional budget about ₽1 billion. This became known in August 2024.

According to information published on the government procurement website, the contract amount is ₽998 million, and these funds will be used to place the equipment of the unified technological support infrastructure (EITO) in the new data center (DPC).

The government of the Moscow region moves to a new data center worth 1 billion rubles

According to Cnews, on August 9, 2024, the Department of Competitive Policy of the Moscow Region announced a tender for the search for a suitable data center. Applications from potential suppliers are accepted until August 26, 2024, and the winner will be selected on August 28, 2024. The move involves the creation of conditions for the introduction of modern information and communication technologies necessary for the operation of state, regional and municipal information systems of the Moscow region.

According to the requirements of the tender, the Moscow Region Government plans to place its equipment in the Tier IV level data center. This level of reliability implies almost complete absence of downtime - 99.995% availability. Data centers of this class are equipped with redundant systems and components that ensure their uninterrupted operation even in the event of accidents or technical problems. It is important to note that only specialized buildings designed and built to accommodate data centers are considered for the placement of EIT, excluding objects converted from factories, factories or warehouses.

In addition, the new data center must meet a number of strict requirements: from the availability of modern ventilation and air conditioning systems to ensuring complete independence and neutrality towards carriers. It is also important that the center is located near the public road network and within walking distance of public transport.^[1]

10 billion rubles allocated for digitalization of public services in the Moscow region

In the Moscow region in 2024, more than 10 billion rubles were allocated for the implementation of the national project "Digital Economy of the Russian Federation," which is aimed at accelerating the introduction of digital technologies into the economy and social sphere. This was announced in July 2024 by the chairman of the Moscow Regional Duma Igor Bryntsalov.

According to the speaker of the regional parliament, the development of the project not only creates conditions for the development of high-tech business and strengthens national security, but also improves the quality of life of residents of the region. Bryntsalov noted that in the Moscow region all socially significant services are translated into electronic form, and the share of requests for them is 99.4%, which proves the convenience of this format for residents. In total, out of 549 services and services, 375 are available "in numbers" on the regional portal of public services, since the beginning of 2024, over 11.5 million requests have been registered to receive them.

Lyubertsy, Russia

The Chairman of the Moscow Regional Duma also spoke about the development of communication in the region. In the Moscow region, cellular coverage is more than 97%, and the number of base stations of operators exceeds 25 thousand. 83% of apartment buildings have a choice of two or more providers, in total there are 380 providers in the region who provide access to broadband Internet. Bryntsalov stressed that domestic developments are being actively introduced within the framework of import substitution, and the share of protected information resources and systems in the region is 100%.

In addition, projects using technologies artificial intelligence(AI) are being implemented in the Moscow region. According to the study "Index of Intellectual Maturity" of the regions according to data for 2023, the Moscow region occupies a leading position among the constituent entities of the Russian Federation in the use of AI in the public administration system - the level of implementation exceeds 50%. As of July 2024, more than 30 AI projects have been launched in the region in 8 areas, covering the spheres of, health care, formations the urban environment and, HOUSING AND PUBLIC UTILITIES construction, ecology, and agriculture transport public administration. 10^[2]

The Ministry of Digital Development of Moscow area defined 3 directions of digitalization of the region

At the end of June 2024, the Ministry of Public Administration, Information Technologies and Communications of the Moscow Region identified three key areas of digital development in the region. According to the head of the department, Nadezhda Kurtyanik, the main vectors of digitalization were information infrastructure, communications and import substitution of software and hardware products.

Particular attention is paid to the development of information infrastructure and communications, which are considered as the foundation for the digital transformation of the region. The main goal of the project is to ensure the availability and stability of the functioning of information resources, services and digital platforms.

Krasnogorsk

As part of the program, it is planned to increase the volume of import substitution, increase the speed of access to systems and scale the telecommunications infrastructure. This will provide residents of the region with high-quality digital services based on stable and high-speed infrastructure.

The Governor of the Moscow Region Andrei Vorobyov noted that since the beginning of 2024, about 40 new digital services have been launched in the region. They cover various areas: from supporting families and providing social services to helping entrepreneurs and developing sports.

Among the new opportunities are receiving subsidies for young families, registration of compensation for rental housing for teachers and doctors, as well as reimbursement of the cost of purchasing new equipment for entrepreneurs.

In 2023, about 30 digital services were introduced in the Moscow region. The leadership of the region sets the task not to reduce the pace of digitalization and continue to fill the portal of public services with new convenient options.

The implementation of these areas of digital development is designed to improve the quality of life of the population of the Moscow region, simplify the interaction of citizens with government agencies and contribute to the economic growth of the region.^[3]

In the Moscow region, an AI system has been launched that detects queues at stops. Data is transferred to carriers

In the Moscow region, an AI system has been launched that detects queues at stops. Data is transmitted to carriers. The press service of the Ministry of Public Administration, Information Technologies and Communications of the Moscow Region announced this on April 11, 2024.

Monitoring is carried out using cameras connected to a single regional information system for collecting, processing and storing video data in electronic form (ERIS-VN). The neural network analyzes the pictures and detects the number of people at a public transport stop. If there are more than 10 people there, then the program classifies this as a queue and sends it to the responsible persons (first to the department, and then to the carriers) for further development. This allows you to quickly understand the situation and take certain actions to reduce queues, explained the Minister of Public Administration, IT and Communications of the Moscow Region Nadezhda Kurtyanik.

AI system launched in the Moscow region, identifying queues at stops

Artificial intelligence is said to determine clusters of people with 95% accuracy. According to the developers of the technology, the results of its implementation were:

• automatic informing of responsible employees about the occurrence/preservation/termination of the queue at the public transport stop; reduction of complaints about the queues at stops;
• reduced probability of queuing at stops;
• reduction of transport waiting time by passengers;
• identifying routes that lack buses.

According to Nadezhda Kurtyanik, artificial intelligence monitors stops not only for queues, but also for cleanliness. Every day the system analyzes the video stream from 550 cameras of the Safe Region. If it detects garbage - for example, a crowded ballot box, it gives a signal to the department, allowing it to improve the work on cleaning up public areas.^[4]

The Governor of the Moscow Region told how the digitalization of the region is taking place

On February 6, 2024, the Governor of the Moscow Region Andrei Vorobyov, speaking at the plenary session "The Main Achievements of the Digital Economy of Russia," spoke about the results and plans for the digital transformation of the region.

In particular, Vorobyov noted that artificial intelligence in the Moscow region allows you to track the processes of illegal garbage collection, and the digitalization of services made it possible to create a digital profile for migrants.

As for, especially, I think, not only us, but especially us, this is our joint project with Moscow, with the mayor, this is all about the digital profile of migrants. This assumes his ID at the entrance to our country, today we have a decision on a single patent at the exit, it does not matter in Moscow or in the Moscow region you work - a patent costs the same money. And, accordingly, we understand the person who came, we know enough about him to prevent any intercessions of his legislative, including in labor activity, - said the head of the Moscow region.

He also cited data according to which by February 2024, 98% of residents of the Moscow region apply for regional digital services through the State Public services portal. The deadline for their receipt has become 3.5 times less.

Andrei Vorobyov noted that thanks to an electronic diary in the Moscow region, 35 thousand paper journals at school were abandoned. He also drew attention to the digitalization of the healthcare sector: with the help of EMIAS, residents of the region in 2023 signed up for a doctor online 24 million times. It was also possible to conduct 2.2 million consultations using telemedicine.

According to Vorobyov, thanks to the Safe Region system, street crime has become 30% lower. On the territory of the region, 133 thousand video cameras were installed, which also allow you to control the cleaning of streets, container sites, the removal of construction waste, etc.

In addition, the governor noted that all sports institutions of the Moscow region were brought to the digital platform "My Sport" in the region. There you can watch the schedule, broadcast the competition and sign up for the section.^[5]

2023

How is the digitalization of the Moscow region going. Results of the year

In early March 2024, the Minister of Public Administration, Information Technologies and Communications of the Moscow Region, Nadezhda Kurtyanik, spoke about the processes of digital transformation that took place in the region in 2023. In particular, she drew attention to the widespread use of artificial intelligence technologies:

• checking school lunches with AI;
• monitoring the cleanliness of public areas through a neural network;
• 90% definition of illegal outlets on the streets using data from cameras of the Safe Region system;
• search for stray dogs using cameras using AI algorithms;
• automatic system for monitoring illegal waste dumping using a neural network;
• AI monitoring of construction progress and compliance with safety rules at the construction site;
• control by the neural network over the use of agricultural land.

Nadezhda Kurtyanik spoke about the processes of digital transformation that took place in the region in 2023

Nadezhda Kurtyanik also spoke about the digitalization of public services in the Moscow region: in 2023, as part of this process, 243 services were simplified, 54 were transferred to electronic form. Added 102 "smart" pre-check and auto-fill services that help fill out online forms without errors. By the end of 2023, 9.9 million accounts were registered on the State Public services portal near Moscow, about 20 thousand new users join it weekly.

According to Nadezhda Kurtyanik, in 2023, the Moscow region took first place in the ranking of the Federal Treasury for working with GIS GMP (state information system on state and municipal payments) with the highest figure in the history of the study - 99.95%. In 2023, the indicator of "digital maturity" of the Moscow region was 99%. The state information system "Digital Regulations" has been introduced into the work of the authorities of the Moscow Region^[6]

Moscow Region State Integrator purchased Lenovo servers for 521.2 million rubles

In early October 2023, it became known that the Moscow Regional Center for Information and Communication Technologies (MOC ICT) purchased Lenovo equipment for 521.2 million rubles. We are talking about 86 servers that are necessary to "ensure priority digital projects." Read more here.

2022: How the digital transformation of the Moscow region took place

In April 2023, the Minister of Public Administration, Information Technologies and Communications of the Moscow Region, Nadezhda Kurtyanik, spoke about how the digital transformation of the region took place in 2022. They noted that the Moscow region is one of the five best subjects of Russia in terms of digital maturity, and is also in the top of the regions in terms of the quality of provision of electronic public services and the implementation of the target model of control and supervision (Ministry of Economic Development), the IQ of Cities index (Minstroy).

In 2022, the digital transformation of the Moscow region continued: we translated services into electronic form and made them more convenient for residents, connected "smart" assistants to our tasks, monitored the level of information security and created new services, - said Kurtyanik.

In 2022, 50 services and services were digitized in the Moscow region, 138 were optimized, 6 complex services were implemented, 18 were provided in a proactive mode. In 2022, 6.1 million applications were submitted on the regional portal. This is 600 thousand more than a year earlier.

It is noted that, first of all, socially significant services are translated into electronic form. Among them, leadership belongs to services related to the education of children - more than 850 thousand online requests for 2022. In April, the first digital service of the MPSC was launched - "Extract from the house book." Now it ranks second in popularity on the regportal: more than 719 thousand requests were received. On the third - the issuance and replacement of social cards of a resident of the Ministry of Defense - 612 thousand appeals. By the end of December 2022, 8.8 million people were registered on the portal near Moscow, of which about 1 million users were entrepreneurs.

Thanks to digitalization, electronic cards for carriers and digital subsidies for industrialists have appeared in the Moscow region. In May 2022, the first comprehensive service in Russia for online business interaction with control bodies was launched. Now 13 departments, 34 types of supervision and 907 forms of documents have been digitized. On the regional portal, the control and supervisory authorities of the Moscow region processed more than 8 thousand applications.

By the end of 2022, there were 12,000 IT organizations and individual entrepreneurs in the Moscow Region. About 27 thousand employees worked in them. Since July 2022, a regional grant support measure has been in effect for IT companies in the Moscow Region. In 2022, four agreements were signed with IT companies. The amount of grants issued amounted to about 330 million rubles.

Nadezhda Kurtyanik also spoke about the following projects for the digitalization of the regional health care system:

• Audio analysis of the doctor's speech with the help of registrars. It was introduced due to complaints from residents about the attitude of doctors. The number of reports of incorrect communication with patients decreased by 30%.
• Voice input for filling out a medical card using special devices. Residents reported that the doctor does not always have time to conduct a full examination of the patient, since he spends time filling out documents. Using audio devices makes data entry 35% faster.
• AI monitoring of queues at the registry using smart cameras. As a result, the waiting time in the queue (up to two minutes) decreased seven times.

In 2022, in accordance with the federal project "Digital Educational Environment," more than 1.5 thousand schools in the Moscow region were connected to a safe one, and in To the Internet 602 there were access points to. As Wi-Fi part of the project to eliminate digital inequality, we allocated 25 settlements of 100 to 500 people in 13 urban districts to provide them with mobile communication standards 4G and LTE. At the end of 2022, the coverage of the region with cellular networks is 96.5%.^[7]

2021: Strategy for digital transformation of the Moscow region

In August 2021, the Governor of the Moscow Region Andrei Vorobyov approved the Strategy in the field of digital transformation of sectors of the economy, social sphere and public administration of the Moscow Region for 2022-2024. You can familiarize yourself with the document by following the link.

2020: Plan for the deployment of the IoT network in three cities of the Moscow region

An IoT network has been deployed in three cities of the Moscow region. This became known on June 30, 2020. Read more here.

2019

Digital services in the Moscow region

• 86.2% 1 place - Share of citizens using the mechanism for obtaining state and municipal services in electronic form in the Moscow region
• 93.91% 1st place - Rating of the constituent entities of the Russian Federation based on the results of quality monitoring of the provision of state and municipal services in electronic form

Regional Service Standard in Digital MPSC

By order of the Director of the GKU MO "MO MPSC" dated 16.07.2018 No. 65-OD, methodological recommendations were approved to provide free access to the federal state information system "Unified Portal of State and Municipal Services (Functions)," to the Regional Portal of State and Municipal Services (Functions) of the Moscow Region in multifunctional centers for the provision of state and municipal services of the Moscow Region.

These Methodological Recommendations are developed in order to form uniform approaches to the work of the CMFC in terms of:

• definition of general requirements for CMFC premises;
• requirements to the quality of service of applicants in the CMFC;
• CMFC standards of activity, including staffing and financing;
• requirements to a single CMFC style;
• requirements to technical equipment of CMFC.

MPSC of the Moscow Region, opened in 2018

25 branches of the MPSC were opened in 2018, including:

• 18 offices of the MPSC;
• 7 geographically separate units (TOSP).

Officials of the Moscow region can work remotely

The Moscow Regional Duma at the 96th meeting adopted changes to the regional law on state civil service, the legislature said on its website. The Moscow Regional Duma notes that the Moscow region is still the first region of the country to introduce the practice of remote work for civil servants. Read more here.

2018

Moscow region presented an extensive digitalization program on TAdviser SummIT

Maksut Shadayev, Deputy Prime Minister and Minister of Public Administration, Information Technologies and Communications of the Moscow Region, at the TAdviser Summit conference on May 30, 2018 spoke about the state program of digitalization in the Moscow region until 2021. Its main areas include: public administration, health, education, security and communication infrastructure.

The priorities for all these areas are the new quality of service delivery, cost reduction, the widespread use of public-private partnerships, the creation of industry departmental change management centers with broad powers and budgets.

In the field of public administration, it is planned, firstly, to further optimize the provision of services - to reduce the period for their provision by 2 times, switch to an exclusively electronic form of interaction with citizens, launch fully online services with a result at the time of appeal. This also includes personalization and mandatory integration when registering with social networks.

The second direction is the completion of the transition to the provision of commercial proposals in electronic form, as well as reporting on state contracts. The third thing that is supposed to be implemented is the transition to the collection of reports on regional control in electronic form. The fourth direction is the introduction of a smart system for processing citizens' appeals with automatic response formation. And the last point of digitalization of the state administration of the Moscow region for the near future is the completion of the transfer of all bodies and institutions to end-to-end, centralized solutions (including accounting, personnel) and infrastructure.

In the field, health care according to Shadayev, it is planned to transfer electronic medical records to technology. blockchain This, firstly, will give patients the opportunity to view and record doctors, the Moscow Region expects. It is assumed that the service will be available to citizens in relation to non-state medical institutions. Secondly, it will become possible to automatically form and bill compulsory medical insurance for actually provided medical services. This is expected to eliminate postscripts, as well as ensure that health insurance organizations have access to primary data.

In addition to blockchain technology, it is planned to develop a storage system for processing medical images, improve the platform for online consultations of doctors as a paid service provided by state institutions, create a system for planning, accounting and monitoring the consumption of drugs and drugs, as well as create a system, expert support for doctors.

When digitalizing education, it is planned to switch to online testing of teachers and advanced training in order to reduce the cost of travel of teachers to advanced training courses. In addition to testing teachers' knowledge, it is planned to introduce a system of continuous end-to-end testing and assessment of the quality of students' knowledge, the formation of an environment for the exchange of methodological developments between teachers, an increase in the share of electronic textbooks in the structure of purchasing textbooks to 30% - for children who have bought tablets at their own expense.

The security sphere is increasingly coming to the fore, said Maksut Shadayev. Here, in particular, the modernization of intercom systems will be carried out to ensure access surveillance - according to the co-financing scheme at the expense of the budget. In addition, it is planned to organize the processing and storage of data from video cameras installed at the expense of residents, the inclusion of requirements for the mandatory organization of video surveillance for various regulated activities, the introduction of IoT in the field of transport, housing and communal services and the environment and the active development of the system of online interaction of emergency services and the population.

And finally, the last direction of digitalization, indicated by Maksut Shadayev, is the development of communication infrastructure, and this is "a completely market history," according to him. It is planned to provide the investor with access to the city lighting system for the construction of the FOCL infrastructure for subsequent lease at uniform rates with the possibility of replacing poles with dual-purpose supports.

In addition, the developers of the connected sewer will be transferred to the ownership of the city, telecom operators will be provided with the possibility of preferential use of cable power lines (and this, according to the speaker, is 27 thousand km) if broadband access is provided for remote settlements.

Key IT suppliers on which the Ministry of State Administration of the Moscow Region relied under the leadership of Maksut Shadayev

Maksut Shadayev headed the Ministry of Public Administration, Information Technologies and Communications of the Moscow Region (Ministry of State Administration) in 2014-2018, for about 4.5 years. Under his leadership, new ones were created and a number of existing large information systems were developed. Optimization of all processes of public administration, public services and functions was also carried out, as a result of which a major reduction in the number of officials was possible in the Moscow region, while declaring the increased efficiency of work.

TAdviser decided to analyze which IT suppliers relied on the Ministry of State Administration when Shadayev was minister. For this, the 100 largest specialized purchases of the department for 2014-2018. in the category "computers and software." Tenders in the communications category were not considered.

Industry information systems were not included in the analysis, for example, in the field of transport, health care, education, etc., purchases for which were carried out through the relevant relevant relevant departments.

To obtain information on procurement, TAdviser used the official public procurement portal, the Kontur.Focus database, where data on them are accumulated, as well as the portal of the Competition Policy Committee of the Moscow Region, which hosts information about the auction.

A number of significant IT projects in the Moscow region were implemented according to the model of public-private partnership (PPP), a supporter of which is Maksut Shadayev. A separate section below in the article is devoted to these projects and their partners.

In addition to purchasing IT products and services directly, the Ministry of State Administration also carries out them through its subordinate organization - the Moscow Regional Center for Information and Communication Technologies (MOC ICT). It ensures the functioning of the IT and communications complex, state information systems and resources of the Moscow region. Maksut Shadayev in 2018 said that the support and development of all key electronic government systems in the region were transferred to an insourcing model based on the ICT MOC.

Execution of the budget of the Ministry of Public Administration, Information Technologies and Communications of the Moscow Region for expenses in 2014-2018

Year	Approved budget, thousand rubles	Executed during the reporting period, thousand rubles
2014	3 262 764	1 811 223
2015	3 463 319	2 744 299
2016	2 137 532	1 446 139
2017	3 310 309	2 726 925
2018	3 405 011	3 167 887

"Data Source - budget.mosreg.ru

The table takes into account the budget of the Ministry of State Administration itself, the expenses of other departments for IT are not included in it "

Top 5 suppliers

According to the results of the analysis, TAdviser identified the top 5 IT contractors of the Ministry of State Administration in terms of the total volume of government contracts concluded with them in 2014-2018:

• IBS - 395 993 270 rubles
• BFT (control in the company - at IBS) - 378 900 000 rubles
• Rostelecom - 280 343 485 rubles
• "CROC" - 279 142 500 rubles
• "SysSoft" - 295 361 210 rubles

IBS, for example, supplied equipment for data storage systems and network infrastructure of the unified technological support infrastructure of the Moscow Region government, the supply of components for existing disk arrays, their installation and adjustment. The company also supplied computer equipment for storing data of the regional geographical information system (RNIS) to ensure the activities of state authorities and local governments of the Moscow region.

Earlier, the TAdviser analysis showed that IBS is also the leading company in terms of the total volume of IT government contracts concluded with it out of the 100 largest in the Federal Tax Service in the last three years, when the department was headed by Mikhail Mishustin.

Contracts were concluded with BFT for services for the development and technical support of a unified information system for the provision of state and municipal services of the Moscow region, the Unified Regional Management Center system. This company also created and supported software of a unified information system in the field of state and municipal property management in the Moscow region.

Work on the creation of a unified system for the provision of public services, in particular, was previously carried out by Servionica, and services for its support were also provided by AT Consulting. There could probably be more contracts for support services, but, as a former employee of the Ministry of State Administration close to Maksut Shadayev told TAdviser, approximately in 2016 the team involved in this project moved from AT Consulting to MOC ICT. Thus, to support the system of providing public services, the department has its own resources.

Rostelecom, in turn, created the second stage of the RNIS and provided services for its maintenance, was engaged in the development of the SMEV of the Moscow Region, finalized and provided technical support for software for organizing video surveillance and video analytics in the Safe Region system.

With CROC, MOC ICT signed a large contract for the supply of computing equipment to the data center of the unified technological support infrastructure of the Moscow Region government, and SysSoft, for example, supplied computing equipment for the reserve data center of the regional government, was engaged in refinement and maintenance of the Safe Region system software.

Among the suppliers who in 2014-2018. concluded contracts from the top ten largest with the Ministry of State Administration and MOC ICT - companies "Centralized Regional Technical Service," "Forecast," "Orbit-Service," "Sapran Group," "Ksm."

PPP Project Partners

The development of PPP in the IT field is one of the most significant areas of activity for which Maksut Shadayev is known as the former Minister of Public Administration, IT and Communications of the Moscow Region.

We were the first to start massively launching IT projects on PPP terms, and I am sure that such a partnership is the future of the digital economy, "Shadayev noted in 2018.

Among the largest PPP projects implemented under the leadership of Maksut Shadayev:

• The regional geographical information system (RNIS), in which the partner - T1 Group, a subsidiary of Renova Group of Companies - was supposed to invest up to 390 million rubles under the terms of the contract.

• The system of non-cash payment for passenger travel and baggage transportation on regular transportation routes of the Moscow region, accounting for tickets sold and travel made. The investor partner of the project was UEC, one of the shareholders of which was Sberbank. On its part, the agreement involved investments of up to 3.2 billion rubles.

• Electronic diary. Rostelecom was the creation partner.

• UAIS HOUSING AND COMMUNAL SERVICES. Partner - Rostelecom.

• Moscow Regional Unified Information and Settlement Center (MosoblEIRC). Inter RAO invested in its creation.

• Road safety control system in the Moscow region with a maximum investment volume of about 5 billion rubles. A concession agreement with MVS Group was concluded for its creation and operation.

Regional Management Center of the Governor of the Moscow Region

Maksut Shadayev - on the digitization of the Moscow region and public services 2.0 at the TAdviser conference

The Minister of Public Administration, Information Technologies and Communications of the Moscow Region Maksut Shadayev at the TAdviser IT Government Day 2018 conference, held on February 28, spoke about new growth points in the digital region.

He spoke in detail about the implementation of the main directions of digitization of state bodies in the Moscow region, which include public services, control and supervisory activities, support for business and manufacturers, state programs and state orders, as well as citizens' appeals. For each of these areas, he cited current results and development plans.

In each of these areas, the region is following the path of maximum automation, reducing the use of paper documents and simplifying the interaction of all parties involved in the processes, Shadayev noted.

2017

Priorities of the Digital Moscow Region program

Maksut Shadayev, Deputy Prime Minister of the Moscow Region (MoD) - Minister of Public Administration, Information Technologies and Communications of the Moscow Region, at the TAdviser SummIT conference on November 29, 2017 spoke about the priorities of the state program "Digital Moscow Region" for 2018-2019. and key achievements of the region on the transition to digital.

One of the priorities is the implementation of a single BPM system (Business Process Management, management business processes). As in many regions, there are a number of large legacy systems in the Moscow region, which are difficult to maintain under constantly changing scenarios. The idea of ​ ​ creating BPM Moscow region was borrowed from business. Over the next two years, Maksut Shadayev said, it is planned to create one system in which processes for all services and all supervisory and control activities will be carried out.

The number of requests from residents is growing and multiplying:

• residents write immediately to everyone in copies and through different channels
• the labor intensity of processing requests is enormous with strict control of the preparation time, and not the quality of answers
• there is no analyst on the problems of worried residents
• it is almost never possible to solve the problem within the timeframe for preparing a response, which gives rise to a new wave of requests

Solution:

• Single omnichannel service desk
• Intelligent Incoming Message Processing
• Generate and Autocomplete Template Responses
• Tickets are rigid algorithms for solving problems with automatic informing of residents

New requirements for the format of service provision:

• restriction on hard copy applications
• transition to the electronic result of the service provision
• a maximum of one face-to-face visit and only to present the originals of personal documents
• implementation of the entire process from application review to decision-making only electronically with decision-making support

Another area is creating a symbiosis between CRM (Customer Relationship Management) and Service Desk. This is necessary against the background of the annual growth of citizens' appeals. In the context of their processing, the Moscow region seeks to get away from the "loop of inefficiency," when work with the appeal is limited to the formal side - the answer. It is necessary to work in the cycle of solving the problem, and not closing the appeal, the representative of the MO government expressed confidence.

It is also planned to use technologies for mining unstructured documents, calculating facts. With their help, about 50% of requests can be automatically answered, Shadayev noted. Against this background, the Ministry of Defense creates a large classifier of the types of problems for which requests are received, and technological charts are created to them, as these problems are solved with automatic informing of residents.

Another large planned system is MDM (Master Data Management) for consolidating all data on residents of Moscow Region receiving government and budgetary services.

In the context of the development of the front end and more active involvement of the population in management processes, in 2018 the MoD government intends to carry out up to 50% of the planned volume of repair and improvement of courtyards, roads, and the creation of parking lots following an open vote. In 2017, an experiment was conducted to allow residents to vote on which projects budget money was spent on, and it is assessed by the Ministry of Defense as successful.

The MO plans to strengthen the transition of government agencies to social networks and establish information interaction with citizens there.

The direction of commercialization is also important: it is necessary to develop a system of paid services on the basis of the MPSC, Shadayev believes. In 2017, about 250 million rubles were earned on the offer of paid services, on advertising of the MPSC. This amount does not cover all the costs of them, commercialization will continue.

Back-end development is also on the agenda. The main directions here are the creation of human resources system, centralization and partial outsourcing of supporting business processes, as well as the active use of mobile technologies with the global transition of all employees working "in the field" to the use of mobile devices. The latter - both in order to optimize the fulfillment of their tasks by such employees, and in order to more accurately control their implementation, Shadayev explained.

Regarding outsourcing, for example, MO is considering the possibility of outsourcing all personnel in the health care system, accounting. At the same time, the main thing is not the issue of savings, but the opportunity to ask the contractor and exclude a conflict of interest - the use by officials of their connections on the ground in the same accounting and personnel.

Regional and local authorities will give to commercial organizations:

• Accounting and Payroll
• HR workflow, recruitment and training
• transport service
• legal support

• Across-the-board transition to the provision by the physician of an MIS-printed examination protocol with diagnosis and prescriptions directly within the patient's admission
• Loading of analysis results into MISs
• Access to real-world EMR and patient confirmation of scope and quality of services provided
• Physician Ratings Generated by Patient Visits
• Online improvement of medical qualifications

In addition, Maksut Shadayev spoke about the success of promoting digital technologies in the field of medicine - the disconnection of physical registrars and the transfer of the record to doctors to other channels. The next stage is the emergence of a full-fledged electronic card. It is also planned to develop the receipt of feedback from patients following visits to doctors and the creation of a rating of doctors. Doctors who deserve high marks will be able to pay additional payments to the main salary.

As for the educational sphere, 95% of MO schools in 2017 have already abandoned paper diaries. One of the development steps is to provide parents with the opportunity to choose electronic textbooks instead of paper ones. The use of electronic textbooks comes out cheaper, Shadayev noted. According to him, an experiment was successfully carried out with the purchase of 30 thousand electronic textbooks.

• Storage of scans of all control works in electronic logbooks and diaries
• Transition to electronic textbooks with a decrease in the volume of public procurement of paper publications
• Creation of full-fledged services for regular independent testing of students' knowledge in classrooms
• Mass use of electronic educational content in classroom work
• Online Teacher Development

О TAdviser SummIT

The TAdviser SummIT conference was held in Moscow on November 29, 2017 and attracted more than 400 participants. The main topics of the event are the IT plans of the largest companies and government departments of Russia for 2018, the prospects for the development of the digital economy, IT products and services. Within the framework of the plenary part and five thematic sections, more than 60 reports and public discussions were heard. The event was held in 5 halls of Digital October.

Шаблон:TAdviser Gallery 2017 2

Maksut Shadayev: public services should completely switch to social networks

The state should become a service-oriented platform on VKontakte, [1] Maksut Shadayev, Minister of Public Administration, Information Technology and Communications of the Moscow Region, said in his speech at the TAdviser Summit on May 31, 2017. He also highlighted other trends in the development of the "digital region."

According to Maksut Shadayev, municipalities should actively use social networks to directly access their residents, and not create their own sites and applications.

According to Vkontakte access in cities, more than 100 thousand residents definitely win against all other channels, there are groups at the place of residence, where all pressing problems are discussed, where all criticism is concentrated, "Maksut Shadayev said.

These channels can be used to inform residents and get feedback, for incident management, he said. At the same time, the reaction from the state should be quick - within 2 hours. The plans of the Moscow region include curtailing the infrastructure to support and promote some of its own sites and applications, creating social services based on social networks.

We believe that public services in the formation of feedback and incident management should completely switch to social networks. This is the place where we must build a real dialogue with our residents, "Maksut Shadayev said.

Electronic public services

In electronic public services, Maksut Shadayev is waiting for the transition to the next stage of development, at which the integration of the MPSC and the portal of public services will take place in order to obtain a result in one visit. Gradually, the transition to exclusively electronic submission and receipt of the results of the public service request will be completed. The term for the provision of services will also be reduced.

Unfortunately, we have not yet had a basic shift in terms of the timing of the decision. If you look at international practice, then when a person applies to the MPSC, he does not just hand over the documents and next time comes for the result. He is already receiving an answer at the time of appeal. Those 8, 10, 40 days that the official now needs to make a decision, in our understanding, in 4-5 years should go into the simultaneous provision of services. The necessary data will be accumulated in IT systems in order to immediately immediately issue a result, and not make an additional large number of requests, checks - what is happening now de facto, "said Maksut Shadayev.

Solving everyday problems

Among all requests from citizens, problems with the use of public services are no more than 0.1%. Residents of the Moscow region are more interested in other issues: landscaping of courtyards, bad roads, overhaul, organization of parking lots. Maksut Shadayev identified two main problems: on the one hand, residents still do not know how work plans are being formed and what is included in them, and on the other hand, it is very difficult for municipal customers to control the real fulfillment of all the tasks set by contractors.

A significant breakthrough in this direction is expected in connection with the new work paradigm: the introduction of a unified system for collecting complaints and proposals, disclosure of information about work plans and the formation of an electronic queue of applications from residents. After that, an automated assignment of tasks will take place with the transfer of real performers to mobile devices. Confirmation of the receipt of the task and photo and video recording of the results will help to strengthen control over their work. In this case, all reporting on the work will be carried out in electronic form.

The main story for the Moscow region is the creation of a single front office for all departments, which will analyze all citizens' appeals. It will be one site, employees of all departments will be connected there. Any appeal of citizens for us turns into an application format, "said Maksut Shadayev.

New Management Model

For effective implementation of the set goals at the municipal level, a change in the management model is necessary. There should be a transition from centralized IT management at the region level to a distributed change management system. The vertical structure should be replaced by a matrix structure, with permanent interdepartmental project offices. Outsourcing of development and implementation of information systems should be replaced by insourcing.

Using the example of the Moscow region, insourcing will develop more and more, we will transfer more and more of the development inside. It is easier for us to create solutions ourselves from scratch, so we get away from many risks, "said Maksut Shadayev.

The TAdviser SummIT conference was held in Moscow on May 31, 2017. For the first time it was carried out with official support of the Ministry of Digital Development, Communications and Mass Media of the Russian Federation. The conference featured reports on global technological trends, changed political and economic realities, their impact on the IT industry. IT sessions were also organized in certain industries. During the plenary part and four sessions of the event, about 50 reports were made.

Шаблон:TAdviser Gallery 2017

In panel discussions, the summit participants exchanged views and forecasts on the prospects for the development of technologies and information systems.

Maksut Shadayev on three main trends in public administration

In March 2017, during TAdviser IT Government DAY , Minister of Public Administration, IT and Communications of the Moscow Region Maksut Shadayev spoke about the main directions of reforming public administration in the region.

The MPSC in the Moscow Region became a single front office for serving citizens, and the officials who previously dealt with this were reduced. To optimize and accelerate interdepartmental interaction, permanent project offices are created in the region, consisting of employees of various authorities. In large industry departments, deputy managers appear - change managers who oversee the development of information technologies, personnel and organizational activities. The importance of the role of the ministry responsible for the informatization of the region as a whole, in this regard, according to Shadayev, will decrease in the future.

The TAdviser IT Government DAY conference was held on March 1, 2017 in Moscow and was devoted to the informatization of public administration, the construction and development of the digital economy in Russia. The conference drew about 180 participants from government and commercial organizations. The event report is available at.

2016

Creation of the Safe City complex in the Moscow region

As part of the Safe City program, video surveillance systems have been installed in cities and towns of the Moscow Region for crowded places, highways and residential facilities.

The architecture of the firmware complex provides for the receipt of video information into a single monitoring center, in which information is stored and primary operational processing using specialized software. If potentially dangerous events are detected, the relevant services are informed - law enforcement, emergency rescue, medical, communal, etc.

Main article: Creation of the Safe City complex in the Moscow Region

EDMS of the Moscow Region moved from Oracle to PostgreSQL

The Ministry of State Administration, Information Technologies and Communications of the Moscow Region has completed the migration of the database of the interdepartmental EDMS of the region (MSED) from the Oracle DBMS to the free object relational DBMSs - PostgreSQL, the department told TAdviser in March 2016. Read more here.

2015

Centralize your IT infrastructure and launch your private cloud

The Moscow region has centralized the IT infrastructure of regional executive authorities and deployed a private cloud from which they are provided with computing resources to host their systems. In July 2015, TAdviser was told about the details of this project at the Ministry of Public Administration, Information Technology and Communications of the Ministry of Defense.

According to the interlocutor of TAdviser, the provision of computing resources to departments from the private cloud is carried out according to the same model as in the Amazon Elastic Compute Cloud cloud service with the difference that is free for them. Read more here.

Goodbye, Oracle-2: Moscow region moves to PostgreSQL

The Moscow region plans to completely abandon Oracle DBMS in large IT systems in the region, Maksut Shadayev, Minister of Public Administration, IT and Communications, told TAdviser in August 2015 . PostgreSQL open source DBMS will be used instead . Read more here.

Launch of the private-state portal of electronic diaries

On September 2, Rostelecom and Дневник.ру announced the launch of the School Portal of the Moscow Region at school.mosreg.ru. Read more here.

Rostelecom will create a single IT-system of housing and communal services in the Moscow region with its own money

In July 2015, the Moscow Region government announced a new competition to choose an investor who is ready to develop an information system for his own money in his interests and according to his requirements. The creation of the Unified Information and Analytical System of Housing and Communal Services (UAIS Housing and Communal Services) of the Moscow Region is estimated at at at least 300 million rubles (the investor will have to invest this amount). It is planned to connect the municipalities of the region, resource supplying and management companies to it.

According to the plans of officials, by 2020 the UAIS will be used by up to 500 thousand residents of the Moscow region. The investor will receive the right within 7 years from the moment of creation of the system in various ways to make money on it and thus try to return the invested money. Read more here.

Creation of a system for paying for public transport using the PPP model

In March 2015, the Ministry of Transport of the Moscow Region announced the planned private-state project for the creation and development of a unified system for paying for travel in public transport in the Moscow Region - Strelka. The Strelka transport card and all related infrastructure are launched with the money of the investor - UEC. Read more here.

2014

Appointment of Maksut Shadayev as Minister for IT and Communications of the Moscow Region

Since February 11, 2014, Maksut Shadayev was appointed Minister of Public Administration, Information Technology and Communications of the Moscow Region. As minister, he replaced the ex-top manager of Sitronics Maria Jurgelas. Read more here.

IT passport of projects of the Moscow region

{{# ITProj: Moscow Region Government}}

{{# ITProj: Ministry of Public Administration, Information Technology and Communications of Moscow Region}}

Notes