AtsAero

Aviation Communication Technologies (ATS) is a Russian developer of IT solutions and a service provider for the mass remote service segment using voice and text robots. The company's offices are located in Moscow and Perm. The company was founded in 2014.

The key clients of the PBX are airports and airlines, to which the PBX provides services for processing incoming traffic of help services and hotlines. Among the clients are airports Koltsovo, Strigino, Kurumoch, Rostov on the Don, Khabarovsk, airlines, "Nordavia" Nordstar,. Since Transaero 2017, the citywide contact center DIT of Moscow has been using the PBX system speech recognition and synthesis as the virtual operator of the contact center.

2019: Sovcombank bought 25% of the company

In April 2019, Sovcombank announced the purchase of 25% of the PBX. It robots call centers of the country's largest companies, including Sovcombank. In particular, cooperation with the bank has been ongoing since 2017.

When a client calls the bank's call center, he is answered by a robot that closes situations of the same type in which a person follows a standard script. Non-standard situations are still handled by live operators, but there are fewer such situations, Sovcombank notes.

The investment is needed to expand the development team and improve the artificial intelligence platform. Sovcombank acts exclusively as a financial investor, and will not participate in the operational management of the company, - explained Dmitry Gusev, Chairman of the Board of Sovcombank.

Sovcombank acted as an investor in a company that robots its call centers "(photo - fb.ru)"

From 2014-2017, PBX revenue showed stable growth. The company says that with the support of Sovcombank they plan to bring the artificial intelligence of their solutions to a fundamentally new level.

PBX is not the only technology company where Sovcombank has bought a stake over the past couple of years. So, in October In 2018, GMCS, a company engaged in the implementation of business solutions and software development, left Maykor and joined the Sovcombank group. The bank for 500 million rubles acquired a 100% stake in G-Em-Si-Es Management (GMCS Management). The main reason for the acquisition of Sovcombank in the quarterly report called the strengthening of the bank's IT team.

Since November 2018, Sovcombank with a share of about 75% of the authorized capital is listed as a co-founder of BTE, which specializes in service support and supply of ATMs, POS terminals, cash equipment. Read more here.

In addition, one of the co-owners of Sovcombank - Dmitry Khotimsky - owns a 50% stake in FinGrad - Financial management, which develops solutions for controlling finances.