Maykor Maykor

History

2022: Raiffeisen Bank and co-owners of Sovcombank demand to repay debt of 800 million rubles from the Cypriot roots of IT outsourcer Maykor

As TAdviser found out in February 2022, Raiffeisen Bank, through a court, is trying to recover the amount of about 397.7 million rubles from the Cyprus-based Maykor Outsourcing Services PLC.

According to the database of legal entities Contour. Focus"," this company is the founder of Maykor-UK. And the latter is 99.99% owned by Maykor-Service LLC, a key legal entity of Maykor, a service provider whose IT outsourcing foundation was related to the former chairman of the board of directors. "Compulink" Sergey Sulgin He headed Maykor in 2012-2018. The share of 0.01% of Maykor-Service since 2021 belongs to. To Sovcombank

The decision of the Moscow Arbitration Court to accept the claim for consideration states that Raiffeisen Bank is collecting debt from the Cyprus "Mayor Outsourcing Services Pielsi" under the contract concluded in 2016.

The Moscow Arbitration Court received 2 lawsuits against Mayor Outsourcing Services Pielsi with a total amount of claims of more than 800 million "(photo - trn-news.ru)"

A TAdviser source familiar with Maykor's activities says that we are talking about a loan agreement issued for 5 years, the service of which by Mayor Outsourcing Services Pielsi ceased in 2017. According to the interlocutor of TAdviser, the initial loan amount was about 250 million rubles.

Raiffeisen Bank did not refute these data, but did not comment on the open proceedings with their participation.

This lawsuit, however, is not the only major one for Mayor Outsourcing Services Pielsey. In January 2022, another substantial amount was received by the Moscow Arbitration Court: 430.5 million rubles are demanded by Sovco Capital Partners, an international company, JSC. This is a holding structure that owns 86.5% of the bank's shares. Its main business is associated with Sovcombank.

According to the Bank of Russia website of November 2021, brothers Dmitry and Sergey Khotimsky collectively own a share of 34.14% in the authorized capital of Sovko Capital Partners. Dmitry Khotimsky owns his stake in this legal entity through Kopini Limited. Dmitry Khotimsky is a person under whose control the bank is in accordance with the criteria of IFRS 10^[1]. Among the other largest co-owners of Sovko Capital Partners: Chairman of the Board of Sovcombank Dmitry Gusev, owner of Hoffm hypermarkets Mikhail Kuchment, co-founder of Sovcombank Mikhail Klyukin.

In the summer of 2021, shareholders of Sovco Capital Partners approved a decision to transfer the legal address from Luxembourg to Russia^[2].

Sovcombank explained to TAdviser that Sovko Capital Partners requires principal debt and interest on a loan provided by Mayor Outsourcing Services Pielsi, which ended in September 2021.

We are talking about the economic dispute of holding structures that are not related to the business of Sovcombank and the business of Maykor-Service, "the press service of Sovcombank added.

Maykor told TAdviser that these claims were filed against the Cypriot company Maykor Outsourcing Services PLC, which does not belong to the participants of Maykor Service LLC. The latter is not a party to these court cases, therefore it does not have information about the details of them.

The mentioned court proceedings do not affect Maykor-Service LLC and do not affect its activities, Maykor noted.

It remains unclear who are currently the final beneficiaries of the Mayor Outsourcing Services Pielsi. Maykor says there is no accurate information about the final owners of their company. Sovcombank does not comment on information about the final beneficiaries of Mayor Outsourcing Services Pielsi.

According to an extract from the Cyprus register of Mayor Outsourcing Services Pielsi received by TAdviser in 2021, the status of the data given in it dates back to 2019. As a founder, "other shareholders" are indicated there, while specific names or names must be indicated. So it was earlier: the founders of Mayor Outsourcing Services Pielsi changed several times, and in previous years the names of the legal entities owning it were given. Among them were the European Bank for Reconstruction and Development and the structures of the RDIF and the Capman Fund, which in 2013 announced the investment of $100 million in Maykor^[3].

Also, according to the Cyprus register of legal entities, in 2019, Mayor Outsourcing Services Pielsi changed the status of the company from "current" to notification of reporting problems, and in 2020 the status changed to notification that it has 3 months left to challenge or correct reporting problems. If this is not done, then the prospect is to be erased from the Cyprus register. In the second half of 2021, the status of "Mayor Outsourcing Services Pielsi" in the registry again changed to "current." At the same time, unlike previous years, in 2020 and 2021. the company did not submit an annual report.

Maykor itself from 2018 to November 2021 was not too active in the public space compared to what was before: the company did not release news about its activities. At the same time, during the specified period, Maykor-Service LLC continued to conduct business, although 2017-2020. turned out to be unprofitable for it. According to the balance sheet of Maykor-Service LLC, the company completed 2020 with a loss of about 150.5 million rubles.

Maykor attributed the lack of activity in the public space from 2018 to November 2021 to TAdviser's ongoing transformation of the company. And the company announced its plans for 2022 as follows:

Increasing expertise and improving customer experience is Maykor's main priority in 2022. The company's future strategy is aimed at maintaining a high quality of IT outsourcing services throughout Russia and offering an integrated approach to customer service.

2021: Sovcombank takes Maykor balances for debts

As TAdviser found out, on October 4, 2021, Sovcombank became the owner of 0.01% of Maykor-Service LLC, the main legal entity of Maykor IT outsourcer. In the future, the bank plans to increase its share in the framework of debt restructuring.

Earlier, the share transferred to Sovcombank belonged to JSC Centralized Regional Technical Service ("CR CRT Service), another legal entity of the Maykor group, which has been undergoing bankruptcy proceedings since 2019. Immediately before the transition to the bank, 0.01% was listed on the balance sheet of the legal entity of Maykor-Service LLC itself.

Sovcombank TAdviser reported that as a result of the transaction, a treasury share was acquired, which cannot be kept on the balance sheet of the company itself for more than a year. The remaining 99.99% belongs to Maykor-UK LLC, which, in turn, is owned by the Cypriot offshore Maykor Outsourcing Services PLC.

Sovcombank also told TAdviser that the bank plans to expand its stake in Maykor-Service LLC as part of the restructuring of Maykor Group debt, which included the company. The main debts of the group fell on JSC CRT Service, to which back in 2015 the Ministry of Internal Affairs of the Russian Federation filed a lawsuit for 2.1 billion rubles. Representatives of the department failed to prove their case in court and the proceedings were terminated. However, this gave rise to a wave of proceedings and claims, only for the period from 2018 to 2020 the company acted as defendants in 16 cases and plaintiff in 11.

According to a former employee of Maykor Group of Companies, CRT Service, which specialized in the service of cash registers and banking equipment, was the main asset of the group, which generated up to 50% of revenue. So, in 2015, the company brought more than 5 billion out of 10.6 billion rubles of the group's revenue, in 2016 - 4.6 billion out of 10.2 billion rubles of the group, in 2017 - 5.4 billion out of 11 billion rubles. At the end of 2019, MDG Service showed "zero" revenue, and at the end of 2020 it almost ceased to exist.

Unlike the " CST Service," the company "Mayor-Service" continues to work despite the "neglect" of the corporate Internet site and the reduction in staff from 1877 people in 2018 to 93 in 2020. According to the Kontur.Focus service, in 2018 the company's revenue was almost 2.4 billion rubles, according to the results of 2020 - more than 1.6 billion rubles. At the same time, Maykor-Service's net loss in 2020 amounted to 150.5 million rubles.

Judging by the concluded Maykor-Service state contracts, the main activity of the company in 2020-2021. is associated with technical support of the state automated system (GAS) "Vybory."

2020: Former Maykor president Sergei Sulgin got a job at a startup and went to live in London

On November 29, 2020, Telegram channel "Non-Digital Economy" reported that Sergey Sulgin got a job in the Arrival project, founded by Denis Sverdlov, who worked as Deputy Minister of Communications Nikolai Nikiforov in 2012-2013. According to the state British register of legal entities Companies House, Sulgin was appointed director of Arrival Solutions in February 2020. It also states that he has Maltese citizenship, and that he is a resident of England. More details here.

2018: Transfer of GMCS and BTE to Sovcombank

In October 2018, GMCS, which implements business solutions and software development, left Maykor and joined the Sovcombank group, TAdviser was told in GMCS. The bank acquired a 100% stake in G-Em-Si-Es Management (GMCS Management) from the Cyprus-based company G. Um. C. Es. Limited. " The transaction amount amounted to 500 million rubles.

Since November 2018, Sovcombank has also been listed with a share of about 75% of the authorized capital as a co-founder of BTE, a company specializing in service support and the supply of ATMs, POS terminals, cash registers. More details here.

2017

Revenue growth by 8% to 11 billion rubles

At the end of the year, the company showed revenue of 11 billion rubles, which is 8% higher than in 2016. In the past year, special attention was focused on the development of innovative outsourcing services for key customers, as well as on optimizing internal processes and developing the company's IT systems.

Traditionally, high performance has been preserved in MAYKOR's key industry business area - retail services. This segment accounts for 53% of revenue, which is 5.8 billion rubles. Among MAYKOR's key retail customers are Svyaznoy, X5 Retail Group, Hoff, Sportmaster, Ashan, Dixie, etc. Companies still prefer integrated infrastructure support services for both IT and industry. In 2016, retailers also faced a large-scale task to transfer their own cash registers to online mode in accordance with the requirements of 54-FZ. MAYKOR actively attracted not only customers from federal networks, but also regional retailers to projects to transfer outlets to online cash desks. Services for the oil and gas industry demonstrated rapid growth - MAYKOR's revenue growth in this area amounted to 170%. The significant increase is due to several new major outsourcing contracts MAYKOR for oil and gas companies, including Lukoil, Rosneft, Transneft.

In plus, services for the telecommunications industry ended the year - growth was 18.7%. Such indicators are achieved mainly due to the development of cooperation with existing customers, including Rostelecom, Big Three, TELE2, RTK.

The financial sector is also positive. The key customers of MAYKOR in this industry are the largest banks in the country - Sberbank, BINBANK, Rosselkhozbank, etc. The revenue of MAYKOR-BTE, a subsidiary specializing in banking equipment services, increased by 2 times compared to the previous year. A year earlier, the company carried out work on the development of the service direction of engineering systems, which was expressed as a result in an increase in contracts with new customers and an increase in the volume of services.

The growth shows the direction outsourcing of implementation and support of business applications, which are engaged in a subsidiary MAYKOR-GMCS. In addition to traditional services related to the implementation ERP of and CRM projects, positive growth for the second year in a row was shown by system implementation services, Business Intelligence mobile and custom development. Over the past year, MAYKOR-GMCS has also expanded its portfolio of its own solutions under the VerEx Platform brand. Digital transformation continues to fuel the demand for predictive analytics, modeling and machine learning optimization systems. In manufacturing, for example, there has been a growing interest in solutions that enable intelligent asset management, capacity utilization planning, demand forecasting, and supply chain optimization. Among the key customers in industry are,, SUEK MMK JSC Ammony, TVSZ, ABI Product. Similar solutions are also in demand in other industries:, retail telecom,,. to power oilgas

MAYKOR Managed Services customers are becoming increasingly popular. In particular, in 2017, the company replenished the portfolio with new contracts for managing the print infrastructure (MPS).

In 2017, MAYKOR carried out a number of internal transformations as part of the corporate transformation program: a contact center was modernized and artificial intelligence technology was introduced into the client service desk system. Significant results were achieved in the development of its own automated work management system, which was transformed into a full-featured WFM solution (Workforce Management System). All this allowed the company to maintain a high level of service in all regions of Russia.

The number of employees at the end of 2017 amounted to more than 6200 people, and with such a number, the focus of work with staff was the launch of comprehensive retention and motivation programs, which increased the attractiveness of the company as an employer.

Areas of activity

Maykor customers include more than 1200 organizations (March 2017), including the largest geographically distributed companies of all industries. MAYKOR has a competence center, additional specialized training programs for technical specialists, a developed logistics infrastructure, an automated system for monitoring and controlling the provision of services, and a quality management system in accordance with international ISO standards.

Social Report

On September 17, 2018, MAYKOR announced that it had published a social report for 2017. The company summed up the results of the business transformation carried out since 2015 and reported on social responsibility programs.

This social report is the 5th in the history of the company. In preparing it, MAYKOR followed the recommendations of the updated BRI Standards (base version) and revealed the most significant aspects of CSR for business in accordance with ISO 26000. The main topic of the report was changes in the structure and production processes, another vision of the mission and goals of the company, formulated as part of the transformation program.

Changes in 2017 affected almost all processes in MAYKOR. In particular, the company adjusted the sales vector, adding to the services focused on the Enterprise sector, services available for small and medium-sized businesses, which will be brought to the market in 2018. The reform of the warehouse, which began in 2016, continued - the practice of competitive procurement and the abandonment of their own warehouses in favor of responsible storage of materials from logistics partners allowed to reduce costs by 40 and 20 million rubles, respectively.

The most significant changes in 2017 occurred in production processes. Firstly, since the end of 2017, the process has been going on to combine all the production resources of the CRT Service and NST companies on the basis of NST. The company that will be created as a result of the merger will operate under the name MEIKOR-SERVICE LLC. Secondly, MAYKOR put the production system on the rails of competition, connecting not only full-time employees, but also self-employed, and local small service enterprises to customer service. To do this, it was necessary to change the system of remuneration of full-time specialists (now their salary directly depends on the number, quality and complexity of applications completed) and significantly restructure the IT infrastructure for managing service operations.

MAYKOR has developed and put into operation a service platform that allows you to efficiently distribute service requests from customers of the company among executors: full-time employees, self-employed and small service contractors. Performers compete among themselves for applications on the platform both in terms of service quality and its cost. This allows you to maintain the right level of service for customers, while maintaining the optimal market value of services. At the end of 2017, the level of satisfaction of MAYKOR customers remained at a high mark of 4.8 out of 5.

The service platform developed in the company also has social significance. The company conducts projects, including in territories with a high unemployment rate, where it is economically impractical to maintain full-time specialists. The platform allows you to attract the local population as performers, giving opportunities for professional training in the company's corporate training system and, thereby, for earnings.

The production model focuses on responsibility to both customers and performers. The basis of the service platform is the principle of transparency. The company's clients and executors can monitor online the status of work or services, the procedure for forming settlements.

To support the above changes, MAYKOR has developed and implemented the mission, vision and values of the company. The mission is to help customers not to be distracted from their main affairs. Values ​ ​ are partnership, reliability, openness and leadership. This system of values in conditions of digitalization and high competition is designed to help build an effective outsourcing company with developed management and production processes that are based on modern information technologies.

MAYKOR continued implementing socially significant long-term commercial projects in 2017. Previously launched initiatives within the framework of the charity programs "Good Future" and "Profession of Engineer" were also prolonged. Investments in charity in 2017 amounted to 2.4 million rubles.

2016

In February 2016, Expertek withdrew from Maykor.

As of mid-2016, having its own network, consisting of 83 branches and 400 local divisions and covering the entire territory of Russia, MAYKOR provides services on the principle of "one window."

Revenue decline to 10.2 billion rubles and state growth

In 2016, Maykor's revenue amounted to 10.234 billion rubles, reducing by 3.7% compared to 2015. In the ranking " TAdviser100: The largest IT companies in Russia" according to the results of 2016, Maykor took 22nd place.

On April 4, 2017, Maykor announced the results of 2016. The company's revenue decreased slightly, and the number of employees increased.

In 2016, Maykor's revenue amounted to 10.2 billion rubles against 10.6 billion rubles a year earlier. The number of customers exceeded 1,200, and over 90% of new contracts were for the extension of cooperation.

In 2016, Maykor's revenue amounted to 10.2 billion rubles

At the end of 2016, the retail service provided 55% of Maykor's revenue (5.3 billion rubles), which is 5% more than a year ago. The share of retail income in revenue has been steadily increasing for several consecutive years. Key federal contracts include infrastructure maintenance for the MTS, MegaFon Retail, Svyaznoy, Magnit, Dixie, X5 Retail Group, Fix Price, L'Etoile, Kari, etc.

Services for the field of telecommunications and communications showed positive dynamics, Russian Post, Big Three, Yota, TELE2 and others act as customers. In 2016, Maykor entered into a series of contracts with Rostelecom to outsource the functions of operating local communication networks in several small settlements. In this project, MAYKOR first used the gainsharing model when the outsourcer's revenue is tied to the revenue that the customer receives from operating the outsourced infrastructure.

In 2016, relative to 2015, Maykor's revenue from outsourcing the implementation and support of applications increased by 20%. IT outsourcing business in the transport sector doubled. Positive dynamics also remained in the outsourcing segment for production and energy enterprises.

In 2016, Maykor's staff increased by 19%, exceeding 6,100 people. The growth in the number of employees in the company was explained by large outsourcing projects, within the framework of which the specialized customer service staff joined Maykor.

FAS approved the sale of 100% Maykor to Rostelecom

In early August 2016, the Federal Antimonopoly Service (FAS) approved a deal to sell the entire Maykor company to the national communications operator Rostelecom. It is reported by TASS with reference to the materials of the department.

The FAS of Russia considered the request of Rostelecom PJSC to acquire a 100% stake in the authorized capital of Meikor LLC and decided to satisfy this request, the Russian antimonopoly authority said in a statement.

According to the representative of Rostelecom Andrey Polyakov, due to the acquisition of Maykor, the operator will be able to independently carry out operations that were previously transferred to. outsourcing

Rostelecom decided to absorb Maykor as a whole

Rostelecom did not disclose the closing dates for the acquisition of 100% Maykor, as well as the cost of purchase. Gazprombank analyst Sergei Vasin estimated the IT outsourcer at 4-6 billion rubles.^[4]

FAS approved the sale of 61.5% of Maykor to Rostelecom

On May 12, 2016, the Federal Antimonopoly Service (FAS) approved the sale of 61.5% of Maykor to telecommunications operator Rostelecom. The cost of the transaction may be about 2 billion rubles.

The fact that Rostelecom is close to buying Maykor was reported by Vedomosti. According to the publication, the companies discussed the repurchase of an additional issue of shares. The exit of one of the current shareholders is not expected.

FAS approved the sale of 61.5% of Maykor to Rostelecom

The interlocutor of the newspaper says that in the future Rostelecom may buy the entire Maykor at the expense of an option, which, according to another source of Vedomosti, is justified, since after the state operator enters the capital of an IT outsourcer, the latter may well rise in price.

According to the estimates of Gazprombank analyst Sergei Vasin, the cost of Maykor can be from 4 to 6 billion rubles. Thus, the share approved by the FAS can cost from 2.46 billion to 3.7 billion rubles. Familiar with Maykor shareholders said that the transaction amount is close to debt to the Ministry of Internal Affairs - 2 billion rubles.

Earlier, CRT service, a subsidiary of Maykor, won an auction of the Ministry of Internal Affairs, and placed an advance of 2.1 billion rubles in Russian Credit Bank. The agency did not arrange the quality of the work and demanded to return the advance, but by that time Russian Credit had lost its license. Then the Ministry of Internal Affairs sued.^[5]

Rostelecom intends to outsource Maykor the function of operating local communication networks in small settlements, while it is planned to transfer employees of unprofitable or small linear technical workshops to the staff of an IT outsourcer.

MAYKOR top managers receive international certificates of outsourcing professionals

Three MAYKOR top managers confirmed the status of outsourcing industry experts at the global level, having received Certified Outsourcing Professional (COP) certificates from the International Association of Outsourcing Professionals (IAOP). Thus, MAYKOR was among the leading companies of Russia by the number of the professionals certified according to the international standards ^[6]

Pavel Rastopshin, Executive Vice President for Sales and Operations, Anton Likhachev, Senior Vice President for Strategy and Investments and Ivan Vetryak, Director of the Technical Presale Department, were successfully certified.

Corporate Social Responsibility Activity Report

Maykor announced on August 17, 2017 the publication of the 4th social report. The document discloses the results of activities and achievements of Maykor and its subsidiaries in the field of corporate social responsibility (CSR) for 2016. The report is prepared in accordance with the TRI G4 non-financial reporting manual and shows the CSR practices of the company according to ISO 26000.

Transformation Program

The report focuses on internal changes in Maykor, a transformation program that involves a set of measures to optimize the main business processes of the company and create a culture of continuous improvement.

Under this program, Maykor adopted the practice of competitive procurement of goods and services, which ensured the transparency of the supplier selection procedure. The company also reformed the management of the branch network and introduced a profit and loss reporting system (P&L), which allows for a detailed analysis of the activities of branches and macro-regions. In addition, the CSR management system was optimized: the company has a corporate social responsibility department and a quality control department.

The transformation program emphasizes the development of technical and technological innovations for customers. In 2016, Maykor continued to develop the gainsharing model (participating in increasing customer revenue) and implemented a project to provide secure remote support for workstations for a number of key customers. A subsidiary of Maykor-GMCS has introduced a number of IT solutions to the market in the concept of IIoT for predictive maintenance.

Customer Satisfaction Level

At the end of 2016, the level of customer satisfaction with the quality of Maykor services remained high - 4.8. The average rate of compliance with service quality agreements in the company is 97.56%.

Employee Training

In 2016, more than 2/3 of Maykor's employees underwent face-to-face and distance training. In the area of occupational safety and safety, a special assessment of the working conditions of 656 jobs was carried out, according to its results, working conditions were recognized as permissible. As well as the labor protection service, a set of preventive measures and instructions for employees was carried out, as a result, the injury rate compared to 2015 was reduced to 0, which is due to the absence of accidents at work.

Projects in the regions

In 2016, Maykor continued to implement commercial socially significant projects in the regions, including support for the Russian Post IT infrastructure, development and maintenance of the Strelka transport card infrastructure in the Moscow region, support for the photo and video recording system of traffic violations in the Republic of Dagestan.

Financial support

To strengthen the positive impact on communities, Maykor in 2016 increased funding for the corporate social programs "Profession of Engineer" and "Good Future with Maykor." 10.4 million rubles were allocated for charity, which is 2 times higher than in 2015. As part of the Engineering Profession program, the company collaborated with Innopolis University, providing financial support for its statutory activities and acting as a partner in the implementation of a series of Olympiad events for schoolchildren. Under the Good Future program, Maykor continued to assist orphanages in career guidance projects for pupils in partnership with the Children Our Children charity fund, the CAF Philanthropy Support and Development Fund, as well as the Maykor community of corporate volunteers. In general, more than 1.5 thousand children took part in educational events with the support of the company.

2015

Decrease in revenue to 10.6 billion rubles

March 31, 2016 Maykor announced the results of the work. The annual revenue of the Russian IT outsourcer decreased slightly after strong growth in 2014.

In 2015, Maykor raised 10.63 billion rubles against 10.89 billion rubles a year earlier. In 2014, turnover rose by 17.4%. In previous years, there has also been an upturn.

Maykor's revenue growth stopped in 2015

Sales of services in the retail market brought Maykor revenue in 2015 in the amount of 5.3 billion rubles. Services such as comprehensive IT point-of-sale infrastructure support, industry equipment maintenance, business application development and support, and engineering infrastructure management were in greatest demand among retailers.

In 2015, the retail segment formed the lion's share of Maykor's revenue. In second place in terms of income remained the public sector, which provided the company with revenue of 1.9 billion rubles. Among the state customers of the IT outsourcer are the Government of the Moscow Region, the Ministry of Finance of the Russian Federation, the Social Insurance Fund, the Department of Finance of Moscow and the Federal Tax Service.

In 2015, Maykor's revenue from the sale of IT services for the transport and energy industries doubled. In the latter case, growth is associated with the implementation by enterprises of programs to improve energy efficiency, transparency in accounting for energy consumption, improving processes for working with consumers and supporting infrastructure, the company said.

A landmark event for Maykor in the transport industry was the inclusion as a service partner in an investment project to launch a single Strelka transport card in the suburbs.

Attracting new customers from various industries and expanding relations with existing customers allowed Maykor to end the year with indicators corresponding to the previous period and maintain its position: No. 1 in IT outsourcing in Russia, TOP-10 in the EMEA region and TOP-100 leaders in global outsourcing, Maykor said.

5.3 million rubles. for charity

Maykor announced in the summer of 2016 the release of the third social report. The document contains information on the company's activities in the main areas of CSR (corporate social responsibility) according to ISO 26000:2010, when it was compiled using the recommendations of the PRI G4 management, a global initiative in the field of social reporting.

Important for Maykor in 2015 were organizational changes to prepare for a large-scale transformation program, the purpose of which is to increase the operational efficiency of the business while maintaining the quality of customer service. In particular, the position of executive vice president of sales and operations was introduced, a new sales methodology, a system of reporting and profitability control were introduced, and the financial unit was transformed to create a common service center. As a result of these measures, it was possible to maintain the company's revenue and profitability at the end of 2015 in difficult economic conditions and prevent a reduction in staff.

One of the key developments in the development of CSR in Maykor in 2015 was the final design and release of the company's environmental and social policy. The document establishes the priority of projects that, with financial benefit, positively affect the social and environmental environment. The social report provides examples of such projects. Among them are the support and development of the IT infrastructure of the Russian Post, the creation and development of a billing system for Kamchatskenergo as part of a large-scale project for the development of intelligent energy in the Far East, the development and support of IT infrastructure for the Strelka transport map in the Moscow region.

Also in 2015, Maykor continued to implement significant projects in the field of personnel development and attracting specialists of sought-after professions to the industry within the framework of the corporate program "Engineering Profession." It involves the development of a corporate training system, activities to popularize applied technical professions, cooperation with training institutions for the IT industry.

In addition, the social report summed up Maykor's charitable activities. In 2015, the company's charitable investments amounted to more than p5.3 million. The funds were used to support institutions for orphans as part of the Good Future with Maykor program, people with disabilities (project "Charity instead of souvenirs"), sports events for children and youth (program "Healthy back").

Rostelecom agrees to buy Maykor

November 25, 2015 it became known about the plans of Rostelecom to buy Maykor. One of the leaders of the Russian IT outsourcing market is estimated at 15 billion rubles.

The fact that Rostelecom is negotiating the acquisition of a Service Holding Company specializing in servicing the IT infrastructure of customers and operating under the Maykor brand, writes Vedomosti, citing employees of two large system integrators, sources close to the state operator and a person involved in the discussion of the transaction.

Maykor can sell for about 15 billion rubles

The latter says that we are talking about buying only a stake in Maykor, that is, an additional issue of shares. Rostelecom plans to receive more than 50% in the company, another source said.

According to the newspaper, Maykor owners decided to sell part of the business due to financial problems of the company, or rather, one of its "daughters" - "CRT service." It is planned to repay its debts through a deal with Rostelecom: the amount from the purchase of Maykor will go to pay off the debt of the CST.

Gazprombank analyst Sergei Vasin believes that roughly Maykor can cost about 15 billion rubles. In 2013, when the co-owners of the IT company were the Russian Direct Investment Fund (RDIF), the European Bank for Reconstruction and Development and the Capman Russia II fund, Sberbank CIB analysts estimated Maykor at $300-400 million (19.7-26.2 billion rubles at the exchange rate as of November 25, 2015) excluding debt.

Since then, the assessment has hardly changed, given the pace of development of the IT sector, said Otkritie FC analyst Alexander Vengranovich. In his opinion, companies such as Maykor "survive only through state contracts."^[7]

MAYKOR stands up for environmental protection

On June 25, 2015, MAYKOR announced the beginning of the practice of mandatory assessment of outsourcing projects in terms of environmental and social risks.

All-Russian IT and business process outsourcing provider joins international practices designed to promote environmental protection, social responsibility and sustainable business development in the long term.

The corresponding obligations of the company are enshrined in the Environmental and Social Policy. In particular, MAYKOR declared non-participation in projects that could cause significant harm to the environment and society, the company has no areas of activity with a high degree of environmental and social risks. As its focus, the company determines the conclusion of outsourcing contracts aimed at resource conservation, effective use of equipment, human and other resources of clients, support of initiatives with high environmental and social impact.

"Social responsibility is one of the indicators of civility and maturity of business. Adhering to environmental and social values ​ ​ when implementing service contracts, we contribute to the sustainable development of our customers and contribute to the growth of Russian outsourcing, "said Irina Semenova, vice president of marketing at MAYKOR

2014

As of 2014, Maykor included:

• GMCS,
• BTE
• CRT Service,
• "New Service Technologies (NTS),"
• Expertek.

Previously, the company included: ENSPACE, BetterFly Services, PST Company

Revenue growth to 10.8 billion rubles (+ 17%). The main market is retail

At the end of 2014, MAYKOR's revenue exceeded 10.89 billion rubles, an increase of 17.4%. Thus, during the crisis period, the company was able to maintain a positive development dynamics, improving this indicator compared to 2013. Traditionally, most of the revenue falls on services for retail - 5.27 billion rubles. or 48% of the total revenue, and government agencies - 2.24 billion rubles. (21%). The increase in these areas was 17% and 30%, respectively.

MAYKOR's own staff for 2014 grew to 5,200 people in 83 branches throughout Russia.

MAYKOR's customer base is still based on large and medium-sized geographically distributed companies that take a comprehensive approach to maintaining IT, engineering infrastructure and business applications. The crisis contributes to the development of services according to the BSaaS model (business solution as a service), when the customer uses the necessary infrastructure on a rental basis with technical support included and, often, personnel. Moreover, the customer pays not for the parameters of the provided infrastructure, but for the services that it provides. This avoids the cost of upgrades and integration. In general, MAYKOR notes a gradual increase in the duration of contracts: if earlier contracts lasting more than 1 year were rare, then in 2014 customers began to mature more often to contracts lasting 3-5 years. There is also a high percentage of treaty extensions.

In 2014, MAYKOR worked on a number of state contracts for the maintenance of IT infrastructure, in particular, with the State Duma, the Moscow City Finance Department, the Ministry of Agriculture of the Russian Federation, the Ministry of Finance of the Russian Federation, the Government of Dagestan, the Government of the Moscow Region, the Federal State Unitary Enterprise "GOZNAK AK," FSUE UE, the Federal Federal Fund, the Federal Service, the Russian Post Service of the Russian, the Russian Post, The company also entered into the largest outsourcing contract in the field of education with the Far Eastern Federal University.

MAYKOR significantly strengthened the banking direction, completing the acquisition of the BTE group of companies in 2014. This led to more than 33% growth in revenue from services for the banking sector. As a result of the transaction, a subsidiary MAYKOR-BTE and the largest repair center in Russia for the restoration of spare parts for banking equipment were created. In the financial sector last year, MAYKOR was served by Otkritie Bank, BINBANK, VTB 24, Gazprombank, Promsvyazbank, Raiffeisen Bank, Rosselkhozbank, Sberbank of Russia, etc.

In addition, in 2014 MAYKOR continued cooperation with leading telecom operators - the Big Three and Rostelecom - both through IT outsourcing and in the field of industry infrastructure service. MAYKOR's customers in the production sector include Mercator, Synergy, Tikhvin Car Building Plant, Tsaritsyno Group of Companies; in the fuel and energy complex - Rosseti, RusHydro, E. ON Russia and other leading organizations.

Maykor launches direction of outsourcing development of mobile applications

On October 30, 2014, MAYKOR announced the launch of a direction for outsourcing the development of software for mobile devices. Among the existing significant contracts is the development of a set of applications for YotaPhone.

The team of developers of the Antares Software Group company (LLC Antares Software Group) from Veliky Novgorod became an intellectual kernel of the Center of development of the software MAYKOR.

Among the projects implemented by the team are Preferance for Pocket PC, the Funny Photo photo distortion application, which was included in the top free applications according to Samsung, as well as the leader in the number of downloads in Korea and China. In addition, the team created applications for the Vedomosti newspaper, a number of products for VGTRK, a mobile guide to Veliky Novgorod, etc.

"The development of mobile applications to order in MAYKOR's portfolio of services is a step taken as part of the implementation of the" one window "principle in the provision of outsourcing services. We constantly differentiate MAYKOR's business, developing current and in-demand areas. We managed to attract an experienced development team with wide expertise to successfully compete in the mobile development market, which is now at the peak of its development, "said Sergey Sulgin, President of MAYKOR

As of October 30, 2014, the staff of developers exceeds 80 people, in plans for 2015 - to double it. One of the largest active projects is the development of applications that will be pre-installed on the first Russian smartphone YotaPhone.

MAYKOR Software Development Center specializes in the creation and development of three main types of software products:

• mobile applications for all types of mobile devices and platforms,
• Enterprise Web Solutions
• online stores,
• social networks,
• information portals
• streaming video resources,
• embedded applications.

The focus of the business will be shifted in favor of one of the fastest developing development markets ON - mobile applications.

MAYKOR confirmed compliance with ISO/IEC 20,000-1: 2011

MAYKOR has renewed the ISO/IEC 20,000-1: 2011 certificate of compliance. MAYKOR conducted a recertification audit in December 2014 by the All-Russian Scientific Research Institute for Certification (VNIIS). This is one of the leading organizations in the field of development, improvement, practical implementation and certification of management systems. MAYKOR has held the ISO/IEC 20,000-1: 2011 certificate since 2011. Based on the principles of the ITIL library, the standard defines the basic rules and requirements for the IT service management system and establishes key criteria for its objective assessment.

MAYKOR Repair Center

The Repair Center was established in August 2014 as a result of a merger of MAYKOR resources for the repair of banking equipment with the capacities of the BTE group of companies. The center has no analogues in Russia in terms of scale and range of services. The center has the competence to repair even the most complex units and spare parts. Its capacity allows you to restore more than 35 thousand parts per year for banking equipment of any manufacturer. The Center also has a unique laboratory to investigate the causes of breakdowns. Thanks to its achievements, MAYKOR-BTE helps its customers to prevent more than 1000 malfunctions using special preventive measures. Warning service, as well as the ability to restore parts, reduce the operating costs of banks by an average of 30% and extend the life of equipment.

Mergers of Maykor banking equipment support business with BTE Group of Companies

In the summer of 2014, Maykor announced the completion of the merger of its banking equipment support business with the BTE group of companies providing banking equipment services. Combining the banking resources held by the participants before the merger, MAYKOR allocated outsourcing support for special banking equipment to a subsidiary of BTE.

As a result of the transaction, MAYKOR owns 75% of the new BTE sub-brand, the block package remained with the former owner. In addition to the merger of assets in the banking area, MAYKOR used in the transaction investments received in 2013 from a consortium of investors in the RDIF, EBRD and CapMan Russia Fund II.

As a sub-brand of MAYKOR, BTE provides full maintenance of ATMs, pos- and payment terminals, electronic queue management systems, cash registers. Due to the specifics of the banking service in BTE, to ensure a high level of service provision, there are own operational business processes, in particular, the Service Desk system.

Thanks to the combination of MAYKOR and BTE expert bases, the Repair Center was created - a center for the repair and restoration of spare parts for banking equipment. This allows the company to provide not only FLM support services, that is, first-level support, which usually includes operations to maintain the health of technically sound devices (primary diagnostics, replacement of consumables, etc.), but also SLM support (second level), combining work related to the repair and restoration of equipment. Also, BTE operates a multivendor center of competence in banking equipment, which provides training and advanced training for specialists.

Experts and other MAYKOR specialized resources in the banking area have been transferred to BTE. Having become a sub-brand of MAYKOR, BTE relies on MAYKOR capacities consisting of 83 branches and 4,000 own specialists throughout Russia.

Having singled out the direction of banking equipment service in a separate business structure, MAYKOR continues to provide universal outsourcing services in one-stop mode throughout Russia for all industries, including the banking sector. This is a comprehensive support for IT infrastructure and engineering systems, support for business applications, opening new branches anywhere in the country, as well as business solution packages as a BSaaS service (print service, workplace as a service, personnel management, etc.) and outsourcing of BPO business processes (personnel records management, accounting and tax accounting, archiving).

The BTE group of companies has been operating in the Russian banking equipment service market since 2007. She specialized in servicing ATMs, pos- and payment terminals, as well as electronic queue systems. BTE's key clients are Rosselkhozbank, Sberbank, Gazprombank, VTB 24, Promsvyazbank, Vostochny Express, MTS-Bank, Rosgosstrakhbank, Letobank, etc. Work on the current contracts of the ex-BTE group of companies continues in full on behalf of BTE as a subsidiary and sub-brand of MAYKOR.

Maykor gets rid of sub-brands

As it became known to TAdviser in April 2014, Maykor is gradually merging its sub-brands with the parent brand.

Among the existing sub-brands of the company are BetterFly and ENSPACE. The first of them, providing service management service, appeared in Maykor in 2012, and ENSPACE, specializing in the provision and support of cloud services, in 2013. The latter was created together with Safedata, which is engaged in the construction and operation of data centers, the development of IT infrastructure and cloud technologies.

In addition to these companies, Maykor at the beginning of 2014 also includes GMCS, CRT Service, New Service Technologies (NST) and Expertek. Maykor told TAdviser that only GMCS with the logo of the Maykor umbrella brand will remain as a sub-brand. All other Maykor companies will continue to operate under a single Maykor logo.

GMCS became part of Maykor in mid-2013 by acquiring a 65% stake in it. The company specializes in building business management information systems. Due to this transaction, Maykor expected to expand the range of outsourcing services to support business applications.

"GMCS has a long history as an independent brand, a large pool of customers and partners at the Russian and international levels," says Irina Semenova, vice president of marketing at Maykor .

2013

Revenue growth up to 9.2 billion rubles (+ 15 %)

According to the results of fiscal 2013, Maykor's revenue amounted to 9.275 billion rubles, which is 15.7% higher compared to 2012. Two industry areas became key growth points - retail, which accounted for 48.7% of revenue, and the public sector - with 18.5%.

Maykor's revenue was derived from specialized activities - the implementation of outsourcing contracts in Russia. Most of all, Maykor outsourcing services were demanded by geographically distributed companies from retail, fuel retail, financial sector, telecommunications. Retail companies and banks entered into contracts to outsource support for the automated workplaces of their employees and office equipment, many outsourced the entire IT infrastructure.

The company's customer base increased by 20% over the year, and the key customers are still large and medium-sized organizations. At the same time, Maykor's staff of service specialists grew by 27%, exceeding 4,000 people in 83 branches throughout the country.

MAYKOR raises $100 million in investments

On August 26, 2013 , the Russian Direct Investment Fund as part of a consortium, which also included the European Bank for Reconstruction and Development (EBRD) and the CapMan Russia II fund, announced the completion of an investment transaction in the Maykor group of companies.

Partners will gradually invest up to $100 million in Maykor, of which the share of the RDIF will be $50 million, and the EBRD and CapMan Russia II will invest the rest. What share in Maykor they will receive in exchange for investment is not disclosed in the company.

Maykor will direct the funds received to strengthen its position in Russia by expanding the scale of activities - business development in the Russian regions, as well as diversifying the portfolio of services.

MAYKOR told TAdviser that the task of expanding the business in the regions includes, first of all, the development of the existing service network, customer base, a line of services, the acquisition of the necessary new competencies, as well as personnel resources as part of the company's growth strategy.

The company added that as of mid-2013, it has 83 branches and more than 400 service divisions throughout Russia, and has more than 3 thousand full-time technical specialists.

As for the diversification of the service portfolio, MAYKOR explained that they are developing an all-inclusive approach to servicing the customer's engineering and IT infrastructure, taking into account the industry specifics of customers. So, in order to develop competencies in the banking sector, the service company PST Company was acquired, in the field of fuel retail - Avtotank Service.

"MAYKOR is currently paying serious attention to the development of the engineering systems service, which allows it to service entire customer facilities in all inclusive mode. With the creation of BetterFly Services, our group of companies began to actively develop service management services. The creation of a subsidiary of Enspace will allow customers to provide services in the field of cloud computing, "said Irina Semenova, vice president of marketing at MAYKOR, in a conversation with TAdviser. - The recently acquired GMCS company allowed to include IT consulting in the range of services, to prepare for the creation of its own replicated solutions, in particular - a specialized box solution for POS terminals. "

The attracted investments will also allow the group to continue to participate in the further consolidation of the IT services sector and, outsourcing add to Maykor. Within the framework M&A of MAYKOR strategy, it acquires leading federal and regional service companies with competencies, resources and capacities of interest for the development of the group of companies.

MAYKOR bought 4 companies in 3 months

MAYKOR acquired 4 service companies from various regions of Russia. MAYKOR included OMNI-TO companies from Moscow, RTSTO KKT and SibTsKKKT operating in the Siberian Federal District, and Orgtekhnoservice from the Southern Federal District. All acquired companies will be fully integrated into MAYKOR group branches and will continue to work under existing contracts with customers under a new brand. The value of transactions with companies in MAYKOR is not disclosed.

• OMNI-TO is engaged in integrated service of gas station/filling station. Maykor clarifies that Rosneft has been the main customer of this company for almost 10 years. On the territory of Moscow and the Moscow Region, OMNI-TO is engaged in the maintenance of more than 100 Rosneft gas stations/filling stations.

• RTSTO KKT and SibTsKKKT operate in the market of technical service of cash registers and weight equipment in the Novosibirsk region. The range of equipment served by companies includes all cash registers, fiscal recorders, POS terminals.

• MAYKOR experts estimate the total share of RCTC KKT and SibCKKT in the regional SFO market at about 50%. The customers of these two companies are more than 2.5 thousand retail enterprises. Previously, both companies were part of the group of enterprises "Computer Technology and Informatics" (VTI). VTI customers are Beeline, Sibirgazservice, Eldorado chain of stores and Transblock Corporation.

• Orgtekhnoservice provides maintenance services for a variety of banking equipment - from bill and coin sorters to electronic queue management systems. The company's clients are banks of the Southern Federal District and branches of federal banks in this region. MAYKOR estimates the share of this company in the segment of sorters and meters of bills and coins in the service market of the Southern Federal District at 50-60%.

2012

Results of the year: Revenue growth by 87%

Maykor's revenue in 2012 exceeded 8 billion rubles, an increase of more than 87% compared to 2011. A year earlier, the group had a similar indicator of 4.27 billion rubles.

All revenue came from IT services, which is not surprising, given the organization's service specialization. As for the share of revenue from work in various industries, the key direction for Maykor is trading enterprises. They accounted for more than 4 billion rubles. or about 50% of the income of the group. "The retail service direction has grown by more than 40%."

Telecom operators (1.1 billion rubles, 13.9%) and the public sector (more than 1 billion rubles, 13.4%) also play a prominent role. The shares of other industries do not exceed 10%: oil and gas accounted for 713 million rubles, customers from the financial sector brought 366 million rubles, industrial enterprises - 193 million rubles, energy - almost 140 million rubles.

MAYKOR's total revenue from retail projects amounted to, according to preliminary estimates, more than 4 billion. rubles In 2012, MAYKOR's total number of large and medium-sized customers tripled from 350 companies at the beginning of the year to more than 1,000 at the end. The key customers were retailers (including all types of retail: from food to fuel - gas stations). According to MAYKOR analysts, the share of revenue in the retail sector grew by 40% and amounted to about 50% of the group's income. MAYKOR's clients include representatives of large and medium-sized businesses:,,,, X5 Retail Group Accessorise"", "" O’STINSportmaster communication salons, MTS"", "",,,, MegaphoneBeelineCoherent"", OBI Metro"" SPARUyuterraGloria Jeans pharmacy network, "" (Rigla a subsidiary ZHTK of Russian Railways), ",," " Centrobuv Matryoshka RIV GOSH," "," "gas station," "CitilinkHalf-ear AZS," "Gazpromneft AZS," LukoilRosneft TNK-BP Statoil Energy & Retail Russia" In NESTE OIL 2013, VIS-SERVICE projects were launched with such federal retailers as, "," etc. ECCODr. Stoletov Incity

Failed purchase of Rosservice

In July 2012, it was announced that during 2012-2013. the merger of Service Holding Company and Rosservice will take place. SHC will receive 100% at Rosservis. The transaction will include both cash payments and stock exchanges. According to its results, a number of Rosservis owners intended to become part of the shareholders of the Agricultural Company. Later it became known that the deal was canceled.

Accenture Corporate Governance System

As of July 2012, according to the Unified State Register of Legal Entities, two Cypriot offshore companies also own the company.

MAYKOR in the fall of 2012 announced the transition to a new corporate governance system, developed jointly with Accenture. The goal of the corporate governance system reorganization is to improve the efficiency of the group's business, taking into account the rapid growth and expansion of the business, as well as the need to effectively integrate newly acquired assets into MAYKOR's structure.

As a result of a project commissioned by MAYKOR in 2011 - early 2012, Accenture proposed the optimal operating model and structure of the group of companies, which was the basis of the group's new corporate governance system. Within the framework of this system MAYKOR consists of a Corporate Center and subsidiaries. The Corporate Center is responsible for the development of business strategy, as well as operational strategies: marketing, financial, technical, etc. In addition, the Corporate Center performs the tasks of developing and implementing innovative products, manages sales and develops cooperation with key customers of the company.

The new operating model provides a clear division of business areas between subsidiaries, which allows you to quickly respond to changing market demands and effectively integrate the acquired companies into the MAYKOR structure. At the same time, all subsidiaries are subordinate to the Corporate Center and ensure maximum synergy in the provision of services to customers through a coordinated marketing policy.

Notes