SDEK Delivery Service Express Courier

SDEK (Express Courier Delivery Service) has been operating in the logistics services market since 2000. Express delivery, transportation of goods, delivery of flowers, delivery of gifts, mailing around the city - all this is included in the range of services of the courier service "SDEK." Delivery is carried out in more than 2000 cities around the world, while the client can contact any of 100 departments and representative offices in Russian cities . The main office of the company is located in the city of Novosibirsk.

Performance indicators

2023: Revenue growth by 143% to more than 70 billion rubles

At the end of 2023, SDEK raised more than 70 billion rubles, which is 143% more than a year earlier. The company announced this on December 21, 2023.

As Kommersant writes with reference to the materials of the SDEK, in 2023 the company processed 127% more invoices than a year earlier. The average check for parcels increased by 112% compared to 2022 and amounted to 645 rubles. The CIS markets accounted for 8% of the total revenue of SDEK, the growth of this segment in 2023 compared to 2022 amounted to 100%. The revenue of the international B2B-direction almost tripled. The share of franchisee revenue for 2023 was 78%, while the share of branches was 22%.

SDEK raised more than 70 billion rubles

The C2C segment is growing more actively than others - the growth dynamics is ahead of the corporate sector by 3%, and growth over three years - from 2021 to 2023. - equal to 220% (+ 145% compared to 2022), which correlates with an increase in the audience of the service (+ 16% to 9.1 million people).

In 2023, the number of SDEK warehouses worldwide increased by 44% and reached 26. The service is available to customers in 8 countries: Russia, Kazakhstan, Belarus, China, Italy, Armenia, Azerbaijan and Turkey. In Russia, SDEK Fulfillment operates in 18 cities, and the project's revenue 2023 times 3 year. During the year, integrations were implemented with the largest marketplaces in Russia, Kazakhstan and Turkey, as well as with popular CRM and CMS systems.

The SDEK noted that in May 2023 the company entered into the largest transaction in the Moscow logistics market in the entire history of the commercial real estate market. The company rented 89 thousand square meters of space in the industrial park "PNK Park MKAD-M4" in the south of Moscow. The expansion of the warehouse area made it possible to spend time sorting parcels up to 10 kg by 60-70% and launch a full-fledged process of automating delivery processing, the company said.^[1]

2021:39% increase in annual revenue

At the end of 2021, SDEK earned 21.78 billion rubles in revenue, which is about 39% more than a year earlier. The net profit of the courier delivery service during this time increased by 4.2% and reached 1.2 billion rubles. Such data in accordance with Russian accounting standards were released in mid-April 2022.

According to Interfax, citing this reporting, the short-term obligations of SDEK-Global (a legal entity of SDEK) in 2021 increased from 5.7 billion rubles to 8.7 billion rubles. Long-term liabilities for 2021 amounted to 1.2 billion rubles, while at the end of 2020 the company did not have long-term liabilities.

At the end of 2021, SDEK earned 21.78 billion rubles in revenue, which is about 39% more than a year earlier.

The cost of sales of SDEK in 2021 increased by 35.1% compared to 2020 - to 11.975 billion rubles. Gross profit increased by 43.3%, to 9.8 billion rubles, profit from sales - by 11.5%, to 2.17 billion rubles.

According to SDEK's own data, in 2021 the service delivered more than 76 million shipments, which is 22% more than a year ago. The average check rose 7%. The company opened 777 new offices, including 22 abroad.

The total area of ​ ​ SDEK warehouses in 2021 increased by 33%, throughput - by 40%. Warehouses in St. Petersburg, Moscow, Samara, Krasnodar moved and expanded. The SDEK mobile application was installed 5.5 million times, in 2021 more than 1 million orders were issued from it. The number of downloads increased by 50% compared to 2020. The application was the second most popular among free in the Business category for iOS.

In 2021, the SDEK contact center processed 7,630,885 calls. This is more than 4 million calls less than in 2020. According to call center experts, the number of requests has decreased due to the lifting of the self-isolation regime.^[2]

History

2024

Appointment of Vyacheslav Pixaev as the new CEO of SDEK

On July 10, 2024, the logistics operator SDEK announced the appointment of Vyacheslav Pixaev as the new general director of the company. In this position, he replaced Leonid Goldort, who had previously sold 55.44% of the company's shares to the Cluster Capital fund under the management of Modern Real Estate Funds LLC. Read more here.

Data breach

Vulnerabilities after a data leak in the IT infrastructure of the logistics operator SDEK have not yet been eliminated, despite the restoration of work after a large-scale cyber attack that paralyzed the company's systems for several days. This became known on June 4, 2024.

On this day, the Kommersant newspaper, referring to data from information security specialists, reported that part of the SDEK client base with information about shipments for April 2024 was in the public domain.

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As a result of the leak, the senders' data, information about the sending points, descriptions of package attachments, as well as photos of the shipments themselves were compromised. According to experts, the cause of the incident was open gaps in the SDEK protection system, which remained even after the restoration of the functionality of the services.

Alexey Parfentiev, head of analytics at SearchInform, warns of the risks of a repeat attack on SDEK. He emphasizes that information that fell into the hands of cybercriminals can be used to organize new intrusions into the operator's infrastructure if all vulnerabilities are not promptly eliminated.

Previously, SDEK has already faced leaks of customer data. So, in 2022, there were several incidents that affected the personal information of millions of users. Experts name hacking hackers, incorrect server access settings, and potential insider actions among the possible reasons.

The data leak of the SDEK in May 2024 is already called by cybersecurity specialists one of the largest in the history of the Russian market. The company will have to conduct a thorough investigation of the incident, eliminate all vulnerabilities and take comprehensive measures to prevent similar situations in the future in order to protect the information of its customers and partners.^[3]

After the cyber attack, SDEK accepts payment only in cash, and parcels are sent without a delivery time

As of June 2, 2024, the Russian delivery operator SDEK continues recovery work after the ransomware virus attack. Certain services do not function. In particular, the company accepts payment only in cash, and parcels are sent without specifying the delivery time.

According to the Telegram channel "Shot Check," in the vast majority of SDEK branches in different cities of Russia on the specified date, payment for bank cards is not available. There are exceptions, but this is "a rarity." In addition, employees of the departments cannot name the timing of the delivery of parcels: neither new, nor those on the way. All shipments arrive late, with delivery times up about 40%. In addition, the company's website has increased the response time of support employees to 40 minutes.

source = SDEK

Many of those whose packages were sent before the server failure have not yet received them [by June 2, 2024], "Shot Check notes.

SDEK itself emphasizes that by the date under consideration, the bulk of the service's functionality is again available to customers. At the same time, the company warns of more frequent attempts to obtain personal data by fraudsters against the background of cyber intrusion. Therefore, SDEK asks users to be vigilant and never name the confirmation codes arriving at the phone number during calls.

From the morning of June 1, you can again send packages at all our points of issue of orders. We have successfully tested the work today and thousands of parcels are already on the way to our addressees. As before, you can receive packages without a passport using the CDEK ID service. For convenience and peace of mind, you can always find out where your package is right now by entering its number on our website, "the SDEK said in an official statement.[4]

The failure of the SDEK occurred due to a ransomware virus. Packages are not issued for the third day

On May 29, 2024, the failure of the SDEK continues for the third day. According to preliminary data, the reason for the malfunction of the parcel delivery service was the attack of the ransomware virus.

The hacker group Head Mare claimed responsibility for the shutdown. On her page on the social network X (formerly Twitter), she said that the ransomware was used in her attack. This information was confirmed to Vedomosti by a source in the SDEK, and an interlocutor in one of the large companies in the field of information security.

source = SDEK Telegram channel

According to Igor Bederov, head of the investigation department at T.Hunter and market expert at NTI SafeNet, the ransomware virus penetrates the system in several ways: often users download it through e-mail or other messages, less often the system is hacked.

The head of the analytics department of "SearchInform" Alexei Parfentiev, in a conversation with the publication, noted that ransomware is also called ransomware viruses, because most often hackers talk about what needs to be done to "decrypt" the data: who to contact, how and how much to pay.

Misha Berggren, director of communications at SDEK, told RIA Novosti that the points for issuing orders for the operator of the delivery of documents and goods will restore the issuance of shipments no later than May 29, 2024.

During Monday, we made significant progress in restoring full-fledged work, but, unfortunately, we were not ready to resume service. The SDEK team sincerely apologizes to all customers whose expectations we did not meet, - the company said on the Telegram channel at 02:00 Moscow time on May 28, 2024.

Ruslan Permyakov, deputy director of the NTI Competence Center "Technologies of Trusted Interaction" based on TUSUR, in a conversation with Vedomosti, drew attention to the fact that the work of SDEK depends on the functioning of IT systems, so problems can lead to large losses due to downtime.^[5]

SDEK has a second day of IT failure: Parcels are not sent or issued, the application does not work

On May 26, 2024, SDEK announced the suspension of order processing. The company had a major IT failure, which lasts the second day.

For technical reasons, we have temporarily suspended the processing of packages. This will help to avoid possible errors in manual processing. At the moment, we are at the final stage of restoring the full performance of our services. On May 27 [2024], the points for issuing orders will continue to operate normally, according to the official page of the SDEK service on the VKontakte social network.

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On May 27, 2024, the company announced that it continues to work "to restore the performance of its services." All parcels will be carefully saved and issued to you after eliminating technical problems, and if necessary, the shelf life of goods at the point of issue of orders will be extended, the SDEK said.

On the morning of May 27, 2024, RBC reported with reference to the service support service that the receipt and issuance of parcels were suspended. In the comments under the post of SDEK on VKontakte, users also complain that the work has not been restored. As of 16:00 Moscow time on May 27, 2024, the SDEK website is downloaded, as well as the mobile application - the TAdviser journalist was convinced of this.

We are actively engaged in solving the situation and are at the final stage of its correction. From tomorrow, the work of our points of issue of orders will already be restored, and we will continue our work as usual, - said the SDEK support service (quoted by RBC).

As explained in the company, as a result of problems, the work of computing power was disrupted, so SDEK services do not work, and sending and issuing parcels also became impossible. Mikhail Berggren, communications director of the company, told Izvestia that manual processing of orders is not introduced to avoid errors.^[6]

The founder of SDEK sold 55.44% of the company

On April 26, 2024, it was reported that the founder, general director and majority owner of the logistics operator SDEK Leonid Goldort sold his stake in SDEK-Global LLC, which is the main legal entity of the company. The buyer was the fund under the management of the management company "Modern Real Estate Funds" (SFN).

According to the Vedomosti newspaper, referring to information received from knowledgeable persons, Goldort sold a 55.44 percent stake in SDEK-Global. Information on the amount of the transaction as of the specified date has not been officially disclosed.

source = SDEK

As one of the key terms of the transaction, it was stated that the buyer should not be under sanctions. In addition, Goldort is completely out of business after the transfer of the asset. The investor will not engage in operational management, but he "wants to preserve the brand, continuity, management, franchise model and corporate culture." According to various estimates, the cost of Goldort's share may range from 11 billion to 19.4 billion rubles.

It is said that after the completion of the transaction, SDEK will continue to work on the franchise model. The company has plans for development outside of Russia. At the end of 2023, the SDEK network consisted of over 5 thousand points of issue of orders in 39 countries, including the CIS, China and South Korea.

The buyer of the asset - SFN - manages more than 20 closed mutual investment funds (ZPIF), which invest in shopping and entertainment and office centers, warehouses and logistics complexes. The value of net assets of market closed-end mutual funds is 122.4 billion rubles as of April 25, 2024. Until the spring of 2022, the SFN belonged to Sberbank and was called "Sberbank Real Estate Funds," but then the bank left the structure of this organization.^[7]

2023

SDEK founder emigrated to Israel

At the end of November 2023, it became known that the founder, general director and majority shareholder of the Russian logistics operator SDEK Leonid Goldort was selling his stake in the business. This is due to his move to Israel. Read more here.

Exit from the business of Omnisdek

July 18, 2023 it became known about the exit SDEK from joint business with the manufacturer of postamates. Omnic As explained by "" To the businessman the commercial director of SDEK Maxim Tolstobrov, the companies "shared a vision" for the further development of the OmniCDEK business. More. here

Opening of points of issue in China, Thailand, Bangladesh and Turkey

In the first half of 2023, SDEK opened 120 points of issue of orders outside Russia, including 81 in the CIS countries and 39 in the Far Abroad, including China, Thailand, Bangladesh and Turkey. The company told about this in early July 2023.

By the end of 2023, SDEK intends to increase the number of points in the CIS countries by 20%. A significant development of the network is planned in Kazakhstan, where by the beginning of July 2023 there are 167 service branches. Among the CIS countries where SDEK is delivered are Kazakhstan, Belarus, Armenia, Azerbaijan and Kyrgyzstan. By the end of 2023, the number of branches in the Commonwealth countries may grow by 60% compared to the same period in 2022, when the company's network consisted of 3.8 thousand branches, of which 227 in the CIS countries. By the beginning of July 2023, SDEK has more than 4,300 points of issue of orders in 31 countries of the world. Of these, over 3800 are in Russia.

SDEK opened 120 points of issue of orders outside Russia

According to Sergey Egorov, SDEK Development Director, the company sees great business growth potential in China. In addition, the service expects to strengthen its position in countries where there are already 1-2 offices of the company - for example, India, Vietnam and Thailand, he added.

Now development in the CIS countries is a priority for us. We focused on this direction relatively recently, in fact, only last [2022] year. As a result, dozens of new offices in Kazakhstan, Armenia and other countries, "says Alexey Korobkov, director of the branch of the SDEK management company in Armenia and Georgia (his words are quoted by the SDEK press service on July 6, 2023). - We want our customers in these countries to feel at home - for this we are launching new services and services. I am sure that in the near future SDEK in the CIS countries will be as widely known and in demand as in Russia itself.

2022

Launch of the sorting center where the parcels are processed by robots

On December 12, 2022, SDEK announced the launch St. Petersburg of a sorting center in which parcels are processed. robots Investments in the project amounted to 726.5 million. rubles

It is noted that 95 sorting robots will provide more than 4 thousand shipments per hour on an area of ​ ​ 1.5 thousand square meters. m. The center is equipped with an automatic system for identifying and measuring the weight and size characteristics of each of the sorted shipments with supply to robots. The software is integrated with the internal system of SDEK EK5, which is said to greatly simplify the process of sorting shipments.

SDEK launched a sorting center for 726.5 million rubles, where robots process parcels

As stated in the SDEK, the robotic scheme allows sorting both main and intra-city cargo flows without the need to stop the line and switch from mode to mode. And the use of sorting capabilities taking into account weight and size characteristics allows you to automatically accumulate goods that were originally collected in bulk (bundles, packages and others), and separate boxes that allow storekeepers to quickly put them into optimal transport consolidations. According to preliminary calculations, the throughput of the sorting center will double, while saving space.

The robotic line is equipped at the sorting center (SC) in the industrial park of St. Petersburg "PNK Park Sofia Ring Road"

As the director of the north-western branch of SDEK Nadezhda Tayts said, the robotic line by December 2022 doubled labor productivity: before launch, it was 2.3 thousand shipments per hour, currently - 4 thousand, later on the same area there is an opportunity to increase productivity to 6 thousand, and with the addition of additional space - up to 10-12 thousand shipments per hour. The ability to adjust the speed and number of people on the line allows you to optimize the cost of handling cargo. According to representatives of the SDEK, such robots for sorting goods in Russia have not been used before.^[8]

Entering the Digital Signage Market

On November 7, 2022, SDEK announced that it had become an operator Digital Signage at its points of issue of orders. Establishing a division of CDEK Media and equipping its ordering points throughout to to the country monitors display - content both commercial and non-commercial - part of the company's global business diversification strategy. More. here

Another database of thousands of SDEK users leaked to the Internet

At the end of August 2022, it became known about another leak of these clients of SDEK. The company confirmed the information and announced the start of an audit on the fact of what happened.

On August 29, 2022, the Telegram channel "Information Leaks" reported that the published database contains about 120,000 lines of information for the period from April 19 to August 15, 2022. In particular, 19,839 lines from CDEK.Shopping: name, email address, hashed (bcrypt) password, phone number, date of birth, as well as date of creation and update of the profile.

Leak of another database of thousands of SDEK users

Another 100,000 lines from "SDEK.Market" with name and surname, login, email address, phone, password hashed (MD5 with salt), as well as profile creation and login date. This database covers data from August 27, 2018 to March 15, 2022.

We are studying the database posted on the network, and are already finding out the circumstances of what happened. The data in the database is similar to the database of clients CDEK.Shopping and SDEK.Market. It is already known that the database did not include the numbers of identity documents and customer bank card data. We are doing everything to prevent the spread of the leak, - said the SDEK (quoted by TASS).

This is not the first leak in the SDEK. In June 2022, users filed a class action lawsuit against the company for 2.2 million rubles to recover compensation for the leakage of personal data. The lawsuit involves 22 users of the SDEK service, more than 100 more users sent applications to join the class action lawsuit, said the law firm DestraLegal.ru, which represents the plaintiffs.

The leak of data from users of the SDEK service may indicate that the operator has not taken the necessary and sufficient measures to ensure their safety, said Boris Feldman, legal director of the DestraLegal.ru.

By transferring their data to couriers, clients of the SDEK service hoped for their safety and confidentiality, he stressed.[9]

Another user data leak, it affected 25 million people

Almost five months after the data leak of Russian and Ukrainian users of the SDEK, another such incident occurred. This time he touched about 25 million customers of the delivery service. This became known in mid-July 2022.

• the Telegram company's channels Infosecurity  and Information Leaks reported that the data in the public domain was divided into three files: in the first there are more than 160 million records with customer data (full name of the client, email address, name of the sending company, sender/recipient ID, pickup point code), in the second - more than 30 million lines with information about individuals and legal entities, and in the third - more than 90 million lines with phones and sender/recipient IDs.

New data leak SDEK affected almost 25 million customers

Sergei Trukhachev, head of the Infosecurity special services unit, believes that together with the last leak, SDEK leaked the data of tens of millions of customers in total, which could become a "record in the Russian market." In mid-July 2022, he warned that in the near future the attackers would analyze and combine both leaks and form one of the largest illegally obtained bases of Russian citizens.

PR-director of SDEK Anna Jospa told RBC that by July 14, 2022, an internal investigation is being carried out, the circumstances are being clarified. She declined any additional comments at the request of the publication.

Alexey Kubarev, an expert at the Dozor PTK-Solar Product Center, noted that the leak could claim the title of the largest in 2022. According to him, it could contain data from up to 30% of Russian Internet users. Kubarev added that the cause of the leak could be both hacker attacks or hacking, as well as an internal attacker draining and incorrect settings for accessing the company's servers from the Internet. After the first leak, SDEK called it the cause of "politically motivated hacker attacks."^[10]

Data leakage of Russian and Ukrainian users

On February 28, 2022, SDEK confirmed the leak of data from Russian and Ukrainian users after two days earlier, information appeared on Telegram channels that two files with personal information of the company's customers were posted on the shadow forum.

We do not deny the fact of hacking - he really was. SDEK, like many other Russian companies and institutions, such as the kremlin.ru website, were held hostage to the situation and, accordingly, the object of hacker attacks. But here it is important to emphasize that until February 24, SDEK delivered parcels to and from Ukraine, and, accordingly, the data of Ukrainian customers got into the network. Thus, hackers harmed not only Russian citizens, but also Ukrainians, - RBC quotes the words of a representative of the SDEK.

SDEK announced the leakage of data from Russian and Ukrainian users

According to the publication, as a result of the leak, two tables with data got to the hackers: in one 466 million lines (user ID and phone), in the second - 822 million lines (ID, full name and email address). However, according to SDEK, they did not contain document numbers and other important personal information, including payment information. The archive was about 30 GB. Those who posted it reported that the archive did not contain a complete database (for example, there were no delivery addresses), but admitted that more detailed information would be released in the future.

According to a company representative, by February 28, 2022, SDEK is facing spam attacks on its social media pages and is doing everything possible to solve this problem.

On February 24, 2022, SDEK, as well as a number of other delivery services and Russian Post, warned of forced delays in connection with the termination of flights with several southern regions of the country, as well as the suspension of work on destinations to and from Ukraine. This happened against the background of the start of the Russian special operation.^[11]

2021

Opening an office in Lisbon

The international operator of express delivery of documents and goods SDEK entered the Portuguese market and opened an office in Lisbon. Representatives of the SDEK reported this on August 27, 2021. It will become easier for Russians to order goods from online stores located in Portugal, and for stores, in turn, it will become easier to deliver goods to Russia.

As of August, the main target audience of the Lisbon office is local online stores and manufacturing companies that supply goods, including to Russia. Services are provided to them by the CDEK Express direction.

In the near future, the CDEK Forward direction will begin to work in Portugal, and then the Russians will be able to order goods from Portuguese online stores.

In the medium term, SDEK will establish the delivery of shipments between Russia and Portugal for individuals. Thus, emigrants from Russia will be able to send parcels to their homeland, and Russians - to their relatives and friends in Portugal.

Portugal is a promising market for SDEK. This market is very undervalued. There are all opportunities for development, and logistics there are also goods that will be of interest to our customers in Russia and. countries CIS The country is known for manufacturing, cork wood footwear items, ceramics and more. These goods are in demand in Russia in other countries, especially in conditions of closed borders, - said Ekaterina Mylnikova, director of the SDEK office in. - Lisbon SDEK has the opportunity to cooperate with companies throughout Portugal, since it is a small country, and Lisbon occupies a favorable position, being in the center between the north and south of the country. The office speaks Russian, Portuguese English and languages.

You can send a parcel using SDEK from 26 countries. In addition to Portugal, these are, USA,, China,, Great Britain,, Germany,, Turkey,, South Korea,, Uzbekistan,, UAE,, Lithuania,, Latvia,, Poland,,,,, and Azerbaijan Thailand. Kazakhstan Kyrgyzstan Belarus Armenia Ukraine Bulgaria Vietnam Israel Spain Italy Finland Georgia

Registration of SDEK Finance own payment aggregator

The international logistics company SDEK has registered its own payment aggregator SDEK Finance to provide payment services to both the company's partners and external users. This was reported to the SDEK on May 19, 2021. Read more here.

2019: 1,914 offices and 3 million active customers

• 1914 offices
• 3 million active customers
• 200,000 shipments daily
• 23,000 employees
• 252 countries and 36,000 settlements

Notes