PBX Gravitel Virtualnaya VATS

2018

Integration with ClickClient

On July 16, 2018 the Gravitel company announced that developers of the CRM system ClickClient CRM implemented ready integration of the service into the Gravitel virtual PBX.

Thanks to the executed integration in the CRM system there was a module which opened one more opportunity for its users — now it is possible to call clients directly from CRM.

Integration into Gravitel VATS gives to users of ClickClient following features:

• When the client calls in the company, in ClickClient its card with all information opens.
• If it is necessary to call the client, it is not obligatory to use office phone, it is enough to press the button in the program, and the call will take place.
• In CRM it is possible to configure all calls from clients so that they were automatically transferred to those managers who are appointed in ClickClient responsible.
• Each call of the client is fixed in his card in CRM, and from there it is convenient to manager to browse all history of communication.

As noted, from the Gravitel Virtual PBX users of ClickClient received 80 more functions for optimization of the work and automation.

Integration with Neaktor

On July 12, 2018 the Bitdev company announced that in a system for project management and business processes of Neaktor there was an opportunity to connect integration into virtual PBX, including Gravitel VATS. Read more here.

Integration into the solution "1C: Our Enterprise Management"

On July 5, 2018 1C Company announced integration of the product "1C: Our Enterprise Management" (1C: Small Business Management) into the Gravitel Virtual PBX.

According to representatives of the company, services were connected to each other earlier, but now there was a ready and full integration which connects them literally for one click directly from the interface of VATS or 1C. Integration gives to users of the 1C Platform: Small business management a possibility of acceptance and commission of a call not only using desktop phones, softphones or mobile devices, but also via the interface of the program installed on the computer. Read more here.

2017

• Usedeck is March, 2017
• ClickClients is March, 2017
• Y-Clients is March, 2017
• Kliyentiks - March, 2017
• Bitrix 24 is October, 2017
• PlanFix is August, 2017

Functionality

• Schedule of calls. It is possible to configure operating time of your company for each phone number. The option will be necessary for the companies with outlets in the different cities. For example, on the Moscow number calls will be received from 10 in the morning to 19, and on Tula – from 8 to 17.
• Voice menu (IVR). The answering machine translating the called client according to necessary scenarios. When he called, he is welcomed by the answering machine and suggests to select actions, for example, to expect on the line or to switch to the specialist, having clicked "1", "2", "3" and * etc. At other level of the menu it is also possible to make a choice. The option will exempt employees from excess work.
• Commands in API. Using a program code of REST API it is easy to integrate the Virtual PBX into any SRM a system now. Gravitel has 11 ready integration which are performed by couple of clicks.

Integration with CRM YClient

The beginning of 2017 was marked by integration of the Gravitel and CRM YClient Virtual PBX that allowed to create service under individual tasks which will help the companies to simplify communication and identification of clients from first minutes.

One of trends is - cooperation of the companies: integration of services and products allows to get marketing advantage and compliance to consumer expectations.

The Gravitel virtual PBX allows to perform fast integration with CRM, services which are necessary for business taking into account its orientation and specialization. Messages statistics, analytics of calls and to receive the instant rating of managers of sales department and operators.

2016

Integration with

• 1C August, 2016
• retailCRM is June, 2016
• PrimeCate is July, 2016

Module GravitelAnalytics

The analysis more than 1500 companies, several million calls allowed to define an algorithm of interaction of the representative of the conditional company with her client. This array of the processed data allowed to create the new statistical module GravitelAnalytics which on the basis of different indicators of actions of staff of the company by phone, allows to define criteria of success of their work, to set parameters of a target call and to tie to indicators of KPI.

If earlier data on time of telephone negotiations of the sales manager, customer service and other departments were dispersed according to different programs, gathered according to employees or at all were not available, then at the moment they gather in one window and are presented to heads in the form of convenient diagrams, ratings and charts.

• The module GravitelAnalytics allows to analyze all array of the telephone negotiations which are entering/proceeding on all employees on specific departments for different periods of time.
• The module GravitelAnalytics is the tool for assessment, formations of KPI and decision making for all companies whose activity is connected with sales and consultations on phone, customer service.

Integration with RetailCRM

VATS-RetailCRM - the integration solution as a part of CRM for online stores and the Virtual PBX^[1].

In June, 2016 the companies "Gravitel" also RetailCRM announced release of the joint integration solution which integrated CRM- a system for online stores and the Virtual PBX.

The integration solution, according to the statement of the companies, will help to organize work of online store most effectively.

Screenshot of a settings window of integration, (2016)

In structure functionality of release:

• an opportunity to get cards of new clients by the phone number
• calls directly from CRM
• automatic display of the entering and outgoing calls in the CRM system
• call recording which is automatically tightened in cards of clients
• output of a card of the client from the CRM system at an incoming call from it
• an opportunity to see the name of shop in which the call becomes (one company can have shops of different orientation) - a task of the manager not to be mistaken with demand staging of the client
• automatic number identification of phone of the correct shop at an outgoing call to the client

Presently the sphere of Internet trade is the most fast-growing, and we as the company with wide experience, should aim to keep up to date. This release was extremely important for us as in the ranks of our clients there is a set of online stores. For them and for our future clients we try to cover most fully all spheres of our everyday life. Anton Zhivykh, development director of Gravitel company

Integration into solutions 1C

At the end of July, 2016 Gravitel and Simplit companies within the project on expansion of opportunities of automation for the companies announced release of solution 1C for integration into the Virtual PBX of the same name.

All users of a configuration 1C: Small Business Management 1.6 had an opportunity to connect to the system Gravitel Virtual PBX to make work of the employees even more convenient and fast. Expansion can also be used on services cloud 1C, such as: 42 Clouds, 1C-Fresh, 1C Online.

Integration offers users standard, but at the same time convenient and useful feature set:

• An opportunity to make calls directly from 1C. In whatever form 1C there was a user, he will be able always to call the selected client a one click on the icon of phone if it is available in this form.
• See all history of communication with the client very just using history of calls which is automatically loaded from automatic telephone exchange.
• The Gravitel virtual PBX automatically transfers the calling client to the manager assigned to him at once. Thus, the client should not communicate with different employees.

2014-2015

Integration with

• amoCRM is December, 2014
• Roistat October, 2015

You look also (Virtual PBX)