MCN Telecom Virtual PBX

The main articles are:

• PBX - Office PBXs (Global Market)
• PBX - Office PBXs (Russian Market)

The introduction of the Virtual PBX will help track the load on the line and subscribers, create an interactive voice menu, route calls depending on the day of the week, time of day and time zones, as well as record telephone conversations, without subsequent difficult search in the "cloud."

To receive calls from mobile phones, you can use soft-backgrounds - a class of software for a personal computer or for mobile devices (SIP client) to make telephone (voice) calls over the Internet.

Telecommunications Platform (API)

• Implemented by CPaaS model
• Centralized access to all MCN Telecom products
• Integration with any software
• Ready-made integration with CRM: amoCRM, Bitrix24, SoftForSale
• Sandbox for testing API methods
• Self-service in LC

virtual exchange + mobile communication = mobile office: mobile number, like any other telephone number, you can connect to a SIM card, virtual exchange, softphone, IP gateway, IP phone

2023

Call Tagging Available

On August 28, 2023, MCN Telecom's corporate customers have access to the free Call Tagging feature of the Virtual PBX, which allows you to tag a call on the operator's voice command when the call ends.

Call Completion Management helps to define the subject of telephone calls of potential and active customers for the purpose of subsequent analysis of the type of calls and the content of conversations. Examples of tags: "Spam," "Application accepted," "Application in work," etc. In addition, the call can be assigned a priority level: "Urgent," "Important," "Not urgent," "Not important," etc.

The new feature of MCN Telecom improves customer experience and increases the efficiency of contact center operators.

How does it work:

• Step 1: Create a tag list in the MCN Telecom Virtual PBX settings
• Step 2: Operator/Sales Manager Receives Incoming Call
• Step 3: A connection is established and the customer has a telephone conversation with a company specialist
• Step 4: After the customer hangs up, the operator stays on the line and tags the call with a voice robot
• Step 5: Information Call Detail Record (CDR)

Add Call Transcription

MCN Telecom The company, a developer of software products, announced on January 31, 2023 that from February 1, 2023 communications Virtual AUTOMATIC TELEPHONE EXCHANGE , the Call Transcription function is available to the operator's business clients, which allows them to turn speech into text.

The additional capability of the Cloud PBX allows you to analyze telephone conversations in real time, identify customer objections and form recommendations for sales managers, thereby optimizing and automating the work of the sales department.

Transcribed telephone conversations are available in the Subscriber's Personal Account. In addition, you can configure the automatic sending of a text file containing call decryption to e-mail. Decrypted calls can also be obtained through the API. And your own audio files can be loaded into the system for subsequent transcription.

Decryption of conversations is charged at special rates of the speech recognition service.

2022

Virtual and Iron PBX Integration Service

Telecom operator, software developer MCN Telecom on October 19, 2022 announced the launch of another service. Users will now be able to combine the MCN Telecom Virtual PBX and any third-party PBX (analog, hybrid, or virtual) into a single PBX with a common numbering plan with the ability to connect between them by extension numbers.

The solution allows you to significantly expand the functionality of the current office PBX: connect a voice menu, call distribution algorithms, automatically redirect a call to a personal manager, record conversations and their careful analytics, control expenses - more than 200 functions in total that help specialists of the call center, sales department and work with customers.

Combining VATS and "iron" PBX can be an economical solution for large companies with several branches. So, when opening a new regional branch, you do not need to buy and configure expensive telecommunications equipment. It is enough to connect the office to the Virtual PBX, which will allow you to receive and make calls using both the VATS and the "iron" PBX.

The key advantages of the Virtual PBX add-on service are the ability to save on hardware while scaling your business and expanding the functionality of your existing PBX without significant costs. The solution helps managers to combine a third-party PBX with MCN Telecom Virtual PBX into a single telecom system with a general numbering plan and short numbers for extensions, which helps managers making an outgoing call to select any number from the pool connected to the PBX, - commented the CEO of MCN Telecom Alexander Melnikov.

The cost of the service is 999 rubles per month.

Add Cloud Authentication Service

May 24, 2022 telecom operator, developer MCN Telecom software solutions offered business clients several ways to verify user data: Flash Call, Password Call, Password SMS.

The "Authentication" solution is intended for financial institutions, online services, online stores, HoReCa enterprises and any other companies that require user verification.

For example, the supplier of a product or service needs to make sure that that it is not a robot in front of it, or you need to get an existing contact New Consumer Number. In both cases, any of the three authentication methods that speed up authorization users, help keep data safe by protecting it from cyber threats related to password hacking.

If Flash Call is used, the user is prompted to enter your phone number registered with the system and accept a call to him. The last four digits of the number are unique a one-time access code. Flash Call can be implemented with any numbers, including foreign ones.

The Password Call authentication method involves a password message from 4 digits with a voice robot when calling a customer. The transaction cost is RUB 0.15.

In the third case, a verification code from 4-6 is delivered using SMS digits, which is entered by the customer in the corresponding field on the page registration/authorization.

To use the solution, just connect to API MCN Telecom.

2021

Integration with YUcrm CRM System

On September 08, 2021, a communications operator, a software developer MCN Telecom , announced that he had completed a direct integration cloudy AUTOMATIC TELEPHONE EXCHANGE with CRM a system YUcrm aimed at agencies. real estate More. here

Adding 1C Products

On April 1, 2021, MCN Telecom announced the addition of 1C products to the telecom platform.

Free integration helps automate business processes, improves employee efficiency and customer service over the phone, simplifies call processing, and allows you to transfer information about incoming and outgoing calls to CRM. The processing time of each incoming call using the "1C-Rarus: Integration with MCN Telecom Telephony" solution is reduced by 35 seconds, outgoing for 15 seconds, and the translation of the call within the company is saved up to 2 minutes.

Thanks to the integration of the Cloud PBX with the CRM system, additional functionality is available to customers, for example, call logs, when a card with all the client's data pops up during an incoming call, which certainly helps the manager to be more prepared for the conversation; forwarding while maintaining full functionality along with recording calls; dynamic routing, which allows you to assign a responsible manager to each client so that any incoming call falls on the desired employee, and clients do not spend time listening to the voice menu (IVR) or communicating with the secretary.

Telephony is still one of the convenient and effective communication channels. We have vast experience in integrating 1C with telephony tools for companies in different areas of business: wholesale trade, services, production, etc. Regardless of the size of the enterprise, stability of work, the ability to record conversations with customers, the presence of a function of recording conversations and call statistics are important for everyone. We always try to offer our customers the best and multifunctional services, "says Vladimir Kostromin, head of 1C and telephony integration.

MCN Telecom's portfolio for April 2021 has more than ten direct integrations Russia into and. To To Europe the existing integrations with, AmoCRMBitriks24 YClients",,,,,, and Roistat RetailCRM SalesPlatform Envybox Albato UMI.CMS in 2020, bundles with platforms, S2 CRM in Apix-Drive Russia and YCLIENTS, amoCRM in Europe were added.

Unified Communications for Distributed Teams

In March 2021, Mango Telecom expert Elizabeth Zhukova, especially for the TAdviser portal, spoke about why UC systems remain in demand after quarantine. Read more here.

2020

Integration with AmoCRM with adaptation to the European market

MCN Telecom and AmoCRM announced on August 18, 2020 that they have completed the integration of their products for customers from Europe. The integration of the MCN telecom virtual PBX and amoCRM is adapted to the European market. Now about 400 telecom operator client companies from four European countries: Hungary, Austria, Slovakia and Germany can combine the MCN telecom cloud PBX with the amoCRM customer relationship management system in one solution in a few clicks.

According to the companies, integration allows you to optimize interaction with consumers, since when an employee receives an incoming call, he sees the client's pop-up card and instantly receives all information about the transaction object. The virtual PBX captures all client calls and creates a request for Callback in the event of a missed call. The manager can make calls to one click from the customer card. All conversations are recorded, they can be downloaded at any time. The amoCRM cloud solution was created to organize the work of sales departments of startups, small and medium-sized companies. It can be used in the "quick start" format - when no special training is required to implement and start using CRM: the system has an intuitive interface, is easy to use, is controlled using a mouse from a PC, or from a mobile device.

Combining the CRM widget with the MCN telecom VATS in one solution allows the head of the sales and attracting new customers to better control the work of employees, as the system helps to track the progress of each transaction, analyze different stages of interaction with a potential service consumer, generate reports, and receive new contacts.

Using amoCRM chat, managers can exchange instant messages with technical support specialists, no switching between windows and applications is required.

The MCNtelecom module is available in the All Integrations section of the English-language amoCRM site. You can integrate the VATS with the CRM system yourself using the configuration instructions. The carrier does not charge for integration and technical support. The subscription fee for VATS and communication services is charged in accordance with the approved tariffs published on the website of the telecom operator.

In total, the list of direct and free integrations of MCN telecom includes about a dozen well-known CRM systems in Russia, including: amoCRM, Bitrix24, retailCRM, Sales Platform, Envybox, YClients, S2 CRM, as well as European versions of amoCRM, YClients and other well-known applications, for example, SAP Business One and Albato.

Integration with S2

On June 30, 2020, MCN Telecom announced the completion of direct integration with the S2 cloudCRM system, thereby providing customers using Virtual PBX services with more opportunities to automate business processes through data exchange between platforms. Read more here.

Anti-crisis tariff for small and medium-sized businesses

On April 7, 2020, MCN Telecom announced that as part of the updated Anti-Crisis tariff plan, subscribers can connect up to 100 employees to the Cloud PBX. For comparison, within the framework of the current Optimal tariff, the client receives a VATS with ten internal users for 390 rubles/month, and with TP Wholesale cheaper, up to 25 employees are combined into a single corporate network for 990 rubles/month - with a monthly write-off of funds from a personal account. Then each additional extension number connected to the VATS costs 89 rubles/month in the first case and 79 rubles/month in the second.

In addition, the Anti-Crisis tariff involves a set of free opportunities. Connecting telephone numbers of other operators, FMC (Mobile Employees) service, recording conversations, online monitoring, cost control, integration with popular CRM systems (amoCRM, Bitrix24, YClients, RetailCRM, Envybox, etc.) - the telecom operator provides all these services for 0 rubles/month. The period of the anti-crisis proposal is 3 months from the date of publication on the website.

{{quote 'author = says MCN Telecom CEO Alexander Melnikov' Of course, difficult times have come for small and medium-sized businesses. However, universal quarantine should be considered as an incentive to apply modern approaches. The epidemic will end, and the experience gained will help optimize office telephony costs amid uncertainty in the future. We recommend staying calm, continuing to work more. As support, they proposed simple solutions that will allow the business to maintain efficiency and minimize losses during the crisis, }}

The FMC (Mobile Employees) service allows you to combine mobile and fixed communication into a single network with short internal numbering and stay in touch with each other in Home Office mode. The manager can take a call that came to the office phone using his own smartphone, being anywhere. This solution has long been actively used by large companies, and recently is becoming more and more popular with small and medium-sized businesses.

Using FMC, mobile subscribers connect to the Virtual PBX and continue to work outside the office, and managers control their subordinates through call statistics, call recording, online monitoring, cost control, etc., Cloud PBX functions. More remote solutions introduced earlier by MCN Telecom.

Integration with ApiX-Drive Integration Connector

On March 3, 2020, it became known that the telecom operator, developer of software products MCN Telecom completed integration with the online designer Apix-Drive, thereby offering 8 thousand client companies in Russia the opportunity to integrate the Virtual PBX with any of 80 services and applications from the partner's store (data for March 2020).

The synergy of MCN Telecom and Apix-Drive helps customers to create connections between the MCN Telecom telecom platform and CRM systems, instant messengers, Call Tracking, widgets in a matter of minutes and without the participation of programmers. The first two bundles within the test tariff are created in the Apix-Drive interface within 10 minutes and for free.

The use of online connectors in business processes allows you to close the needs of customers for the development of missing integrations. Provides the ability to work in real time from any computer, smartphone, tablet with access to the Internet, receive all the information necessary for making decisions. Gives managers freedom of movement and allows business owners to no longer think about the lack of time and resources, says CEO ApiX-Drive Igor Shamin

MCN Telecom subscribers can get an additional service for direct integration of a telecom platform with a dozen CRM systems and services known in Russia for free. And each of them has a similar functionality: making calls to one click from the CRM system, raising a client card in the CRM system with an incoming call, automatically sending a call to a personal manager, the ability to get a complete call history and recording conversations, building reports, etc.

We choose partners on the principle of demand for the opportunities offered by them. Integrations with external systems and management services help to automate sales, carry out business communications in the simplest and most affordable way. We have created a telecom platform with a wide range of products and services: fixed and mobile communications, Cloud PBX with CRM integration, Chatophone, telephone numbers, trunking. Partnership with ApiX-Drive helps increase the number of opportunities for our customers, expand the range of potential consumers, says MCN Telecom CEO Alexander Melnikov

2019

Launching a solution for small and medium-sized businesses - a robot controller

Fixed and mobile operator, software developer MCN Telecom presented on October 24, 2019 a solution for small and medium-sized businesses The robot controller is an automatic call back function for missed calls. When connected by December 1, 2019, the subscription fee for the first two months will be 0 rubles/month.

The robot controller helps sales managers control managers who are now automatically connected to the client and do not miss a single call when the MCN Telecom Robot Controller Virtual PBX function is enabled.

A simple solution allows you to make automatic calls to all missed ones, select a group (queue) for a call back, set the number of call back attempts, set the time intervals between dialing attempts, exclude numbers from the list for a call back if they have previously been called. The robot controller works on a schedule, does not call back at night, does not respond to inappropriate calls.

This solution is relevant for enterprises that decide to improve customer service and increase user loyalty. It will also come in handy during advertising campaigns, with a large influx of incoming calls, when managers do not have time to process them.

How the function works:

1. Missed customer call
2. The system calls the free manager.
3. Immediately after a successful connection with the manager, the system calls the client back
4. Manager and client talk, and the lost call turns into a request!

How much does it cost to connect the function:

When connecting the Robot Controller function until December 1, 2019, the subscription fee for the first two months is 0 rubles. After the promotional period, the monthly fee will be 950 rubles/month.

Launch voice assistant with support for four languages

On July 29, 2019, MCN Telecom announced that it had added Yandex's Yandex SpeechKit service. Cloud to Standalone IP PBX, which made it possible to provide large customers with the Voice Assistant product in Russian. This functionality can be useful for banks, financial organizations, online stores - companies that use artificial intelligence (AI) in sales, etc.

According to the company, Google's Speech-to-Text/Text-to-Speech is integrated into the Virtual PBX. Integration makes it possible to offer small and medium-sized Hungarian, Slovak, Austrian companies an updated function of the Virtual PBX Voice Assistant in four languages: Russian, English, Hungarian, Slovak.

Voice Assistant, or Voice Robot, is similar to Voice Menu (IVR) in that a client-manager connection occurs automatically, without a secretary. However, if in the case of IVR, pressing the corresponding key on the device is required, then the Voice Assistant is able not only to listen, understand the speech of the caller and answer the question according to the scenarios prescribed in the settings of the cloud or autonomous PBX, but also connect the client with the responsible voice manager. To do this, you need to name the last name and the name of the specialist with whom the caller wants to start or continue communication.

Yandex SpeechKit combines speech recognition and synthesis technologies used by Alice, chief voice assistant to Yandex's own services. Oleg Koverznev, Business Development Director Yandex.Cloud

Integration with YClients

On April 19, 2019, MCN Telecom announced the completion of a test period of integration with the online recording and automation platform of services companies YCLIENTS.

The integration of the platform and the cloud PBX allows small and medium-sized business managers using the above ERP system to connect the functions of the cloud PBX: voice menu, greeting, statistics, call distribution, online monitoring, routing by geography and price, black and white lists by code, number type and mask, as well as receive notifications about incoming and outgoing calls directly from the ERP system without entering the VATS LC.

The CLIENTS platform includes: log, client base, personal mobile applications, SMS, email and push notifications, finance, warehouse, analytics, makes it possible to calculate salaries of employees, etc.

With an incoming call, the client card is instantly displayed in the ERP system. The manager sees the profile of the client and the transaction, which allows him to better prepare for the upcoming negotiations. To transfer an incoming call to the LEAD group, a specialist needs one click and several seconds.

author '= Alexander Melnikov, CEO of MCN Telecom ' The integration of telephony with YCLIENTS and other CRM/ERP systems helps the manager track the client's "journey" from the first call to the company, and the manager to control employees, identify their strengths and weaknesses in communications. Records of conversations are recorded in client cards and remain at hand.

To take advantage of the integration capabilities, you must make the settings described in the MCN Telecom Knowledge base.

2018

Year-Long Functions and Integrations

On March 22, 2019, MCN Telecom (MVNO) announced that it had implemented more than ten new features of its Virtual PBX and WELLtime IP PBX in 2018 : Callback, Black and White lists by number type, by city, by operator, Forwarding to a "familiar manager," Notification of the queue position for calling customers, as well as Yandex TTS/STT.

At the same time, the list of services with which the MCN Telecom cloud PBX and the Welltime IP ATC are now integrated has expanded significantly with Envybox, SalesPlatform, Roistat, UMI.CMS, Online PBX, YCLIENTS and Simple Calls.

Redirect to Familiar Employee

On December 19, 2018, MCN Telecom announced additional functionality in the Virtual PBX, allowing you to reduce the distance to the company's specialist with whom contact was made during a previous contact. Setting up forwarding to a "familiar employee" is done independently in the Personal Account and is a free opportunity.

Since December 2018 Virtual AUTOMATIC TELEPHONE EXCHANGE , MCN Telecom users will be able to organize business communications more efficiently by configuring the "Redirect to a familiar employee" function cloudy in the PBX. According to the developer, this option will help small and medium-sized companies separate the calls of potential and existing customers who called not for the first time from all other incoming calls.

The key criterion by which you can define a "familiar employee" is the time interval specified in the function settings (maximum - one day): 1 hour, 8 hours, 24 hours. Returning a second call to the queue is possible if the subscriber does not answer within a fixed time period, or in the conditions of using the Do Not Disturb (DND) mode on the IP phone, explained in MCN Telecom.

"In the future, we plan to expand the pool of opportunities for our users. We are going to start developing the Call Tracking service, which we plan to deploy on a telecom platform (with PaaS). " Alexander Melnikov, CEO of MCN Telecom

Integration with EnvyCRM

On October 4, 2018, it became known that users of EnvyCRM and other products of the Envybox service, which stimulate an increase in site traffic, can now take advantage of the full functionality of the MCN Telecom Virtual PBX.

In September 2018, the fixed-line operator and virtual mobile operator completed the integration of a key product of the cloud PBX's proprietary telecommunications platform (cPaaS) with Envybox.

The telecom operator constantly expands the pool of partners in order to improve customer experience and provide subscribers with the widest possible range of opportunities for business communications.

We carried out integration, because there was a corresponding request from customers to combine our CRM system with the MCN Telecom cloud PBX. In order to harmonize relations with existing users, we take into account their feedback to the maximum.

Callback function

On September 5, 2018, MCN Telecom announced the expansion of the functionality of the flagship product, adding the Callback function to the Virtual PBX.

According to the company, collback (callback) allows the subscriber to make a call to the telephone number so that the call is incoming. In this case, any outgoing call is perceived by the billing system as incoming and is free for the caller.

The subscriber dials the Callback number, the call is immediately dropped. After that, the caller receives a call from the Callback number. He answers the call and enters the destination number. Next, a connection occurs, which is actually an incoming call for the subscriber, that is, free.

Calls made using the Callback function are monitored in the Personal Account. When the "Record Conversations" VATS function is enabled, all conversations are recorded. They can be listened to at any time.

Callback is available for subscribers whose numbers are included in the White List specified in the Callback settings.

As reported, the functionality of "Black and White Lists" allows you to form them not only by numbers and "masks," but also by type of number, by city, by operator.

Integration with SalesPlatform

Telecom operator MCN Telecom on May 24, 2018 announced the integration of its VATS with the SalesPlatform platform. As a result, companies serving customers using the SalesPlatform automation system can now take advantage of the full functionality of the MCN Telecom Virtual PBX. Product integration was completed in May 2018.

Combining CRM and cloud PBX allows managers to make calls in one click, show a client card when an incoming call is made, receive recordings of conversations with customers, and use telephony triggers.

"We choose technological services that provide high quality services and are known in the market. MCN Telecom as a telecom operator offering a proprietary product Virtual PBX meets the stated requirements. Integration of the SalesPlatform CRM platform with cloud IP telephony operators allows users to automate the operation of the contact center, keep records of calls, and increase the client base of the system, "said Igor Struchkov, CEO of SalesPlatform.

How does it work

When an incoming call occurs, the client card is instantly displayed in the system. The specialist sees the profile of the customer and the transaction, which allows him to better prepare for the upcoming negotiations. To transfer an incoming call to the Lead group, the responsible manager needs a couple of seconds to click on the desired button in the card.

The convergence of telephony and the CRM system helps track the entire route of the client, starting from the first call to the company. In addition, with the help of this service, the manager can better control employees, since information about all conversations is recorded, MCN Telecom emphasized. Negotiations can be replicated at any time.

The MCN Telecom option is available in the integration settings with the virtual PBXs of the SalesPlatform CRM system - both in the cloud and in the boxed version, including the "community" version.

Conference organization, queue position notifications, etc.

On 11 2018, MCN Telecom announced the addition of new features to the Virtual PBX. Now users can organize Conferences, include notifications about the position in the queue for calling customers, track the number of remaining minutes of conversations and GB of Internet in packages.

Using the Conference function, a company employee can connect an external subscriber to a virtual meeting using a short number and password for access.

The announcement of the queue position helps the customer calling the company understand how much to wait before connecting to the operator or the desired employee. When calling the client in the format of an audio message, it is reported which account he is in the queue and how many people are waiting for the connection at the moment.

For the convenience of subscribers, MCN Telecom's Personal Account has the opportunity to see how many minutes of conversations and GB of Internet are left in the package.

author '= Alexander Melnikov, CEO of MCN Telecom ' "We carefully examine the needs of customers and offer them those additional opportunities that facilitate business communications. The functionality of the flagship product Virtual PBX is constantly being refined by the MCN Telecom (R&D) development group, improving its functions and expanding the list of services.

2017

Integration with Telegram

On November 22, 2017, the telecom operator MCN Telecom announced cloudy AUTOMATIC TELEPHONE EXCHANGE integration with the popular. messenger MCN Telecom subscribers can now receive alerts about incoming, outgoing and missed calls using. Telegram

This integration allows clients to receive notifications about events occurring in the virtual PBX to a mobile device (phone,, tablet phablet with,, OS Android), iPhone(Windows Phone computer desktop application for,,), Windows or Linux MacOS through. browser

Such events can be: the beginning of an incoming call, the answer to it and its completion, a missed incoming call, the beginning of an outgoing call, the answer to it and its completion, an unresponsive outgoing call.

For example, the head of the sales division can be instantly informed by the @ MCNTelecom bot "living" on Telegram that his subordinates did not answer the call. The message will include the number of the customer whose call was missed and the number of the manager who did not receive the call, as well as the time when the incoming call began and ended, etc.

Notifications from the bot can come both personally and to an unlimited number of people - to the group chat.

In order to set up personal alerts, you need to go to Telegram and search for our @ MCNTelecom_bot. After that, you should go to the MCN Telecom Personal Account, click on the API tab, select Telegram in the list on the left, get the code for subscribing to virtual PBX events, send this code to the bot. If all is correct, the subscriber receives the message "Your code is confirmed." Finally, you need to return to the MCN Telecom PLC - to the Telegram section, then to the "Settings" and update the page. After the update, it will be possible to select the events about which you want to receive notifications.

For group alerts, create a group chat or use an existing one. You can invite subscribers to notifications in it, then find and invite the @ MCNTelecom_bot bot there. The further setting algorithm is identical to that described above.

If the subscriber has changed his Telegram account or group chat for notifications, then he needs to go to the Telegram link and click the "Reset settings" button. After that, the subscriber will receive a code for subscribing to the bot.

Integration with retailCRM

On November 17, 2017, MCN Telecom announced the integration of its virtual PBX with the retailCRM system.

The specialized retailCRM system has supplemented the list of existing CRM partners MCN Telecom: for example, in January 2017, a fixed-line operator and a virtual mobile operator integrated with Bitrix24, in April - with AmoCRM.

Integration of the CRM system with MCN Telecom VATS will allow managers to make calls to one click, show the customer card when an incoming call is made, receive recordings of conversations with customers, and use telephony triggers.

When an incoming call occurs, the client card is instantly displayed in the system. The specialist sees the profile of the client and the transaction, which allows him to better prepare for the upcoming negotiations. To transfer an incoming call to the Lead group, a client manager needs a couple of seconds to click on the desired button in the card, the company said.

Combining telephony with a CRM system helps track the entire customer route, starting with the first call to the company. In addition, with the help of the combined service, the manager can better control employees, since information about all conversations is recorded in the customer card. Such conversations can be listened to at any time.

The MCN Telecom widget is available in the retailCRM personal account and will soon appear in the application directory on the site. Connection and technical support of the operator is free of charge. Subscription fees for telephony are charged in accordance with the approved tariff plans of MCN Telecom.

According to CEO Alexander Melnikov, the company plans to implement UMI.CMS, Roistat widgets.

Completion of testing of own SIM cards

In August, the company announced the completion of preliminary testing of its own SIM cards. For two weeks, technicians checked MCN Telecom SIM cards for certain quality parameters. It turned out that incoming and outgoing calls from mobile and fixed numbers, as well as inside the MCN Telecom virtual PBX, pass. The quality of voice transmission is excellent, SMS messages are sent and delivered without delay. No breaks or calls were detected during testing.

In May, MCN Telecom received a license from Roskomnadzor to provide mobile services and publicly confirmed the launch of the first MVNO for Full business on Tele2 networks. The federal operator has combined mobile, fixed and internal corporate communications (virtual PBX service) to help subscribers who want to save money on corporate communication not lose quality, but get an additional telecom service.

When connecting the MCN Telecom mobile service, two numbers will appear on the subscriber's smartphone: city and mobile. You can call from either direction and in both directions. To contact a colleague, it will be enough to dial a short number on the smartphone through an asterisk (for example, * 1001, * 1002, etc.).

As part of the promotion, the MCN Telecom SIM card with the FMC service connected is provided free of charge. The * 400# team will help you find out your mobile number and balance.

It is important to understand that a FMC without a virtual PBX does not function. In order not to overpay, you can take advantage of the offer of a free cloud PBX for three MCN Telecom subscribers and get a truly mobile VATS with a full package of services: greeting, voice menu, transfer, retention and forwarding of calls, distribution of calls through a queue, recording conversations and integration with CRM.

Routing to Responsible Manager

The option is offered to subscribers who use the MCN Telecom virtual PBX and are integrated with Bitrix24 or amoCRM. The option can be connected independently in the cloud PBX settings, or with the help of technical specialists absolutely free of charge.

The service "Routing to the responsible manager" allows the customer who called the company to directly contact the personal manager. The employee assigned to the customer is defined in the CRM system by the contact number. If the responsible specialist is not in place, the connection takes place automatically along a predetermined route.

In order to connect the option, it is enough to go to the graphics system settings of the virtual PBX and select the desired CRM system. In addition, you can ask for help from MCN Telecom technical support. Technical specialists will connect within 15 minutes from the moment of the subscriber's request.

As you know, integration with CRM widgets allows you to track the full cycle of interaction with the client, starting from the first call to the company. When an incoming call occurs, the customer data card is instantly displayed in the CRM system. The employee sees what kind of client is calling and what kind of transaction is open, thereby getting the opportunity to better prepare for negotiations. In order to transfer the specialist who called the Lead group, a couple of seconds will be enough for the specialist to click on the desired button in the card.

"In January, we completed integration with Bitrix24, in April - with amoCRM. For better customer service, we continue to introduce new solutions. We plan to integrate with retail CRM, Zendesk CRM and provide customers using these CRM widgets with the option "Routing to the responsible manager" for free. In addition, we are working on the introduction of a script designer for configuring the routing of incoming calls within integration, "comments the general director of MCN Telecom Group [Melnikov Alexander]].

Options for a Virtual PBX

Since April 2017, the operator began to provide two options for the virtual PBX: "Routing at the minimum call price" and "Routing by called subscriber number region." You can connect and test the options for the first three months for free.

The service will help companies with regional divisions optimize telephone costs communication and increase efficiency. Options are available for MCN Telecom customers in 18 cities. Russia

The routing function at the minimum call price forces the billing system to automatically select the most optimal route for long-distance calling without additional actions on the part of the subscriber. For example, the organization uses Moscow and Krasnodar telephone numbers that are connected to the MCN Telecom cloud PBX. When the subscriber makes a call to Sochi, the call will be sent from the Moscow or Krasnodar number, depending on which of them the cost of the minute will be minimal.

The called number region routing function helps subscribers win customer loyalty and build mutually beneficial relationships with them. For example, a network of medical clinics serving patients throughout Russia, which connected numbers from different cities, conducts an advertising campaign in Voronezh and Moscow. Calls are made by managers from the head office in St. Petersburg. The Region Routing option allows each outgoing call to automatically send it through the region number where the called party is located. For example, if a call is sent to Moscow, then through the Moscow number, and if to Voronezh, then through Voronezh. Thus, calls for residents of Voronezh and Moscow will look like local and cause more trust, which will undoubtedly increase the final efficiency of employees.