The alphabet of the Internet

The main articles are:

• Distance Learning Technologies
• IT in Education
• IT in the education of the Russian Federation
• Online Education (Russian Market)
• Online Education (Global Market)

The ABC Internet program is a charitable project of Rostelecom and the FIU. All materials are posted in the public domain, any organizations and individuals involved in teaching pensioners how to work on a computer and on the Internet can use them in their work.

2022

Module "Basics of working on a smartphone"

Rostelecom and the Pension Fund of Russia (PFR) for an extended course of the ABC Internet program have developed an additional training module - "Fundamentals of working on a smartphone." The course materials describe the features of using mobile devices, give the concept of an application, tell in detail about pre-installed and frequently used programs for smartphones. Rostelecom announced this on September 6, 2022.

Particular attention is paid to the step-by-step analysis of work in the applications of the Pension Fund of Russia, Public services, e-mail, mobile operators (on the example of Tele2). No less useful may be the skills of using mobile maps of the area, applications for calling a taxi and tracking traffic . Students will also be able to expand their knowledge of how to store photo and video files, communicate on social networks and instant messengers, the ability to pay for goods and services via the Internet using a smartphone, as well as once again recall the security rules when making payments.

The online portal "ABC" Internet also published an electronic version of the basic textbook with a full set of materials and all modules of the extended course that will help older users learn new topics. In addition, the site contains guidelines for teachers and visual aids for each lesson. The program materials can be used computer by literacy teachers for pensioners both as separate courses on each topic, and to organize additional lessons.

Module "Online services of state authorities and departments"

Rostelecom"" Pension Fund of Russia and (FIU) have prepared an additional module for the extended course of the ABC program Internet- "Online services of state bodies authorities and departments." The course materials detail the development, their portal of public services digital transformation and the most popular services. Rostelecom announced this on April 12, 2022.

Much attention in this course is paid to the review of mobile applications of public services and the Unified State Information System of Social Security, methods of registration in them, obtaining information on the registration of relying benefits and payments online. The module also describes how to obtain real estate certificates from Rosreestr, the Register of Pledges and the Bureau of Credit Histories, information on rehabilitation programs. For the first time, the ABC Internet program understands services for self-employed citizens.

The Internet portal "ABC Internet" has published an electronic version of the basic textbook, as well as a full set of materials and all modules of the extended course, which will help older users learn new topics. In addition, the site contains guidelines for teachers and visual aids for each lesson.

The materials of the "ABC of the Internet" program can be used by computer literacy teachers for pensioners both as separate courses on each topic and to organize additional lessons.

2021

Summing up the results of work in 2021

Rostelecom and the Pension Fund of Russia (PFR) summed up the work of the ABC Internet project in 2021. The project aimed at teaching pensioners to work on the computer and on the Internet showed quite good results, despite the restrictions continuing due to the pandemic and the inability to conduct face-to-face classes in a significant part of the country. This was announced on February 8, 2022 by Rostelecom.

In 2021, 43,106 pensioners and disabled people took a computer literacy course on the "Alphabet of the Internet," including:

• 28,100 people - at 630 sites in the PFR branches. In total, in 2021, the FIU organized 43,200 lessons in various formats;
• 4,689  people - in regional branches of Rostelecom in offline and online formats;
• 10,317 people - in social security bodies, branches of the Union of Pensioners, the Union of Veterans, employment services, NGOs and libraries from 22 regions.

In total, since the beginning of the program in 2014, about 400,000 citizens of retirement age have taken courses under the "ABC of the Internet" program. Starting from 2020, training is conducted not only offline, but also online, teachers come up with interesting and effective ways to transfer knowledge to their students.

So, in Novosibirsk in 2021, Rostelecom organized 12 webinars in which participants were told in detail about how to safely make purchases on the Internet, use the public services portal and other services. Project volunteers also helped master the basic functions of video editors and taught participants to create videos in free computer programs. According to the results of the last online lesson, the public organization "Pensioners-Online" with the support of Rostelecom launched the contest "Rostelecom Video." Representatives of the older generation filmed and edited videos, showing the skills gained during the training. Information about the events was posted on the website, so listeners from any region of the Russian Federation could take part in the webinars.

In the Amur Region, within the framework of the ABC Internet project, a meeting was organized between the course students and employees of the Criminal Investigation Department of the Russian MIA Administration for the Amur Region. The event was held in support of the training module on safe behavior on the network. At the meeting, police officers talked about the types of fraud on the network and offline, the forms of its manifestation, real cases in the Amur Region against pensioners and how to resist them, what to do so as not to fall for the bait of criminals. At the end of the meeting, the participants received specially prepared memos and a textbook "The ABC of the Internet."

In the regional divisions of Rostelecom, work is underway to provide libraries with textbooks. This will allow significantly more pensioners to master basic computer knowledge, both independently and with the help of relatives or library employees - the older generation is still more convenient to learn from books. Thus, the circulations of the "Alphabet of the Internet" were transferred to the Gvardeysk library in the Kaliningrad region and to the National Library of the Komi Republic.

The textbook "The ABC of the Internet" also often becomes a gift for participants in various educational events: in the Perm Territory, Rostelecom transferred more than 700 textbooks to the branches of the Pension Fund; in the Rostov region, 450 textbooks were transferred to boarding schools for the elderly and municipal social service centers; in the Primorsky Territory, textbooks are regularly donated to participants in regional and federal competitions for pensioners in the region. In Novosibirsk, Pensioners-Online, in collaboration with the Novosibirsk branch of the Red Cross in Russia, held more than ten field events in the region, where they also presented pensioners with the ABC tutorials.

In addition, in all regions of the Central Federal District, the first IT-family competition was held, the participants of which could be family teams consisting of representatives of the older generation and their grandchildren. They studied Internet literacy together, performed tasks together and received prizes.

This variety of training formats makes it possible for many people to join the program, with different levels of computer ownership, different interests, opportunities, incomes, and family composition. All this allows you to expand the audience, involve more and more people in the learning process who need it and are interested.

Cybersecurity Module

Rostelecom and the Pension Fund of Russia (PFR) have prepared a module for an extended course of the Internet ABC program - Cybersecurity. Rostelecom announced this on December 21, 2021. The main task of this course is to introduce and teach older Internet users the basics of digital hygiene, pay attention to the need to comply with safety rules when working on the Internet, teach "to be afraid correctly."

In the process of training, students will get acquainted with the concepts of "digital values ​ ​" and "digital footprint" on the Internet, learn what security settings exist in the browser and how to create a reliable password to protect personal data, what data requires mandatory protection, how to prepare a mobile device if necessary, and even how to help children and grandchildren protect against scammers on the network. During the period of total digitalization of the economy and society as a whole, such skills are extremely important for every Internet user, and children and pensioners are especially vulnerable in the current situation.

Rostelecom and the FIU have been regularly supplementing the ABC program with new modules for several years. Subjects are determined by course students and Internet users, sending appeals through the feedback form on the Internet portal "Alphabet of the Internet." It also contains an electronic version of the basic textbook, all modules of the extended course, as well as a complete set of materials that will help older users learn new topics, including guidelines for teachers by chapter and visual aids for each lesson.

The materials of the "ABC of the Internet" program can be used by computer literacy teachers for pensioners both as separate courses on each topic and to organize additional lessons.

Module "Mobile Device Capabilities. Working with applications "

Rostelecom and the Pension Fund of Russia (PFR) have prepared a module for an extended course of the Internet ABC program - Mobile Device Capabilities. Working with applications. " The next course consists of a set of additional materials for training older users who have already mastered the basic skills of working on a computer and are striving to expand their knowledge, to competently use the capabilities of mobile devices. This was reported on February 25, 2021 by Rostelecom.

During the course, students will get acquainted with popular mobile applications and the basic principles of working in them from a smartphone or tablet, understand how this differs from working on sites from a computer. In the materials of the module, significant attention is paid to security rules when choosing, downloading and using applications. A separate chapter is devoted to financial settlements through applications: payment for housing and communal services, the Internet, payment of taxes and fines, purchase of goods and services, including payment for the use of the applications themselves.

"Rostelecom" and the FIU for several years regularly supplement the expanded course of the program "ABC of the Internet" with new modules. Subjects are determined by course students and Internet users, sending appeals through the feedback form on the Internet portal "Alphabet of the Internet." It also contains an electronic version of the basic textbook, all modules of the extended course, as well as a full set of materials that will help older users learn new topics - guidelines for teachers by chapter and visual aids for each lesson.

The materials of the "ABC of the Internet" program can be used by computer literacy teachers for pensioners both as separate courses on each topic and to organize additional lessons.

The training manual and the Internet portal of the same name "ABC of the Internet" were developed within the framework of the agreement signed in 2014 between Rostelecom and the FIU on cooperation in teaching pensioners computer literacy, the purpose of which is to facilitate pensioners access to public services in electronic form and improve their quality of life by teaching computer literacy and work on the Internet.

According to the Institute for Informatization of Education of the Russian Academy of Education, all materials of the curriculum and the teaching manual "The ABC of the Internet" meet the requirements for them, are useful and necessary for the audience to whom they are addressed.

2020

 38,345 pensioners and disabled people underwent training within the framework of the project

The Rostelecom company and the Pension Fund of Russia (PFR) on February 4, 2021 summed up the work of the ABC Internet project in 2020. Despite the pandemic and the lack of the ability to conduct face-to-face classes, the project showed high results.

In 2020, 38,345 pensioners and disabled people took a computer literacy course on the "Alphabet of the Internet." Courses operated in half of the regions of the country, including:

• PFR branches organized work at 609 sites in 47 regions of the Russian Federation. The course of study during this difficult year was attended by 17,925 people;
• in regional branches of Rostelecom in offline and online formats , 3,377 people were trained;
• in the social protection bodies, branches of the Union of Pensioners, the Union of Veterans, employment services, NGOs and libraries from 26 regions, another 17,043 people studied on the computer and on the Internet.

In 2020, a computer literacy course on the "ABC of the Internet" was held 38 thousand. pensioners and disabled

A feature of the classes in 2020 was the indifference of local teachers, an active creative search for new ways to organize training in accordance with the epidemiological situation in a particular region. So, in addition to traditional classes with pensioners in classes, other formats appeared:

• in the Ivanovo region there were 19 mobile Internet clubs for people with limited mobility, consultations for them were held at home;
• in the Murmansk region, assistance in teaching computer literacy skills was provided by social workers at home, through the Mobile Team service;
• in the Republic of Karelia, consultations on the most popular issues (creation of a personal account, ordering certificates, skills in using e-mail) were carried out in a stationary, semi-stationary form and at home; counseling took place both online and offline;
• in the Ulyanovsk region, the Digital MPSC was organized, where full-time training was conducted; the Timurovtsi Information Society project is being implemented, within the framework of which about 2.5 thousand pensioners have been trained;
• in the Samara region, social protection institutions, in addition to training, provided laptops for the period of self-isolation;
• in the social security institutions of Kuzbass, training was conducted in a remote format, training videos were recorded especially for pensioners;
• in the traditionally most actively leading training in the Nizhny Novgorod region due to the epidemiological situation, it was impossible to conduct full-time training, however, social protection institutions switched to organizing training webinars, and full-time training during periods of weakening quarantines was conducted on the basis of libraries;
• in Siberia, 190 retired railway workers from Novosibirsk, Tomsk, Omsk, Kemerovo and Altai underwent online training on the Internet Alphabet;
• regional branches of Rostelecom in Arkhangelsk, Volgograd, Nizhny Novgorod and other cities of the Russian Federation actively supported everyone who wanted to organize training for pensioners under the ABC program, transferring copies of textbooks to libraries, NGOs, social protection institutions;
• in the Far East, with the support of Rostelecom, the Sakhalin Regional Scientific Library actively worked with pensioners and disabled people, where a total of 750 people were trained.

During the pandemic coronavirus , pensioners and disabled people turned out to be the most vulnerable groups of the population, the requirements of self-isolation affected them in the first place. Under these conditions, the ability to work on a computer and the skills to work Internet in have become more important than ever, Rostelecom emphasized.

The number of participants in older generation courses for 5 years exceeded 305 thousand people

On March 4, 2020, Rostelecom announced the summing up of the work of the ABC Internet project for five years together with the Pension Fund of Russia (PFR). From the start of the program in September 2014 until the end of 2019, 305,380 people became participants in courses to train older users to work on the computer and on the Internet, of which 54,404 people in 2019 alone.

Training is conducted at courses organized by PFR branches, Rostelecom branches, regional social protection departments, regional branches of the Union of Pensioners of Russia, libraries, computer literacy schools and other state and public organizations. So, in 2019, 47 thousand people were trained in the PFR branches throughout Russia; at courses organized by the Ministry of Social Security of the Nizhny Novgorod Region - 4,570 people; in Rostelecom's own offices or at external sites with the support of the company - 2,834 people.

The ABC Internet program is a charitable project of Rostelecom and the FIU. All materials are posted in the public domain, any organizations and individuals involved in teaching pensioners how to work on a computer and on the Internet can use them in the work of training pensioners. Free access to content makes training as accessible as possible to all stakeholders, but it makes it difficult to obtain accurate data on the number of users who have been trained. To clarify the number of project participants, letters were sent to the heads of regions, official answers about the use of ABC materials were received from 21 regions. Thus, data on another 165,113 pensioners trained under the "ABC of the Internet" program were confirmed, for example:

• in the Krasnoyarsk Territory from 2014 to 2019, 21,177 people mastered the program. The Ministry of Social Policy of the region organizes training of elderly citizens in the basics of computer literacy on the basis of regional state budgetary institutions of social services - in a total of 57 institutions;
• since 2014, 10,230 elderly people have been trained in computer literacy in the Orenburg region;
• In the Republic of Tatarstan, under the program "ABC of the Internet," the regional branch of the All-Russian public organization "Union of Pensioners of Russia" in the Republic of Tatarstan is actively working. Since 2014, 19,618 people have mastered the computer and the Internet;
• in the Republic of Buryatia, training is conducted in institutions of secondary vocational education. Here, 445 people underwent training in the "ABC of the Internet" program at the Buryat Timber College alone;
• in the Tyumen region there is a program "Expanding horizons," which takes into account the methodological developments and recommendations of the program "ABC of the Internet." As of July 31, 2019, 105,497 people were trained, including 1,699 in 2019. Participants of the program "Expanding horizons" and residents of the Tyumen region annually take part in the competition "Thank you to the Internet";
• The Arkhangelsk Regional Scientific Library named after N.A. Dobrolyubov organizes a computer literacy school, in which 1,066 training seminars have been held since 2014, 7,616 representatives of the older generation have been trained;
• in the Sakhalin region, the regional scientific library helped 530 residents master computer literacy.

More than 4.5 thousand applications from 79 regions were submitted to the competition "Thanks to the Internet-2019." This is 23% more than the participants in the 2018 competition. At the same time, 81% of the work came from residents of medium and small towns, as well as from rural areas. The oldest participant is 95 years old. 62.5% of competitive work was received from pensioners trained in specialized courses, 37.5% of pensioners studied independently, including under the "ABC of the Internet" program. The number of pensioners who independently studied the computer is growing: in 2018 there were 32.8%, in 2017 - 31%.

The program "Alphabet of the Internet" has proven itself well. Work on the development of the Rostelecom project and the FIU will continue, educational and methodological materials, records of video seminars for teachers will be posted on the website www.azbukainterneta.ru.

The textbook and the Internet portal of the same name "ABC of the Internet" were developed within the framework of the agreement signed in 2014 between the Pension Fund of Russia and PJSC Rostelecom on cooperation in teaching pensioners computer literacy. The goal of cooperation is to facilitate the access of pensioners to receive public services in electronic form and improve their quality of life by teaching computer literacy and working on the Internet.

The Alphabet of the Internet is popular for its thoughtful and adapted materials for older people. The program can easily go to every home where there is a computer and the Internet. All educational materials are posted on the Azbukainterneta.ru website and include a basic course for those who have just begun training, as well as an extended course for more complete study of topics. Here are also presented methodological materials and presentations for organizing lessons on the "ABC of the Internet." All program materials are available for download and are constantly updated and supplemented.

2018: Module "Video message on the Internet"

On October 16, 2018, Rostelecom South announced the development of the training module "Video message on the Internet" of the Rostelecom program and the Russian Pension Fund "ABC of the Internet."

This is the seventh part of the expanded course on the "ABC of the Internet" program. It contains an overview of programs designed to communicate on the Internet via video link. The module is a set of additional materials for training people who have already mastered basic skills and are striving to expand their knowledge, to use more opportunities provided by the Internet.

After learning an additional course, students will familiarize themselves with the most popular video messaging programs, learn how to install them, how they differ, what useful functions they provide, and also repeat their knowledge of safe work on the Internet in general and when making video calls in particular.

The expanded course of the ABC Internet program has been developed by Rostelecom and the Pension Fund of Russia for several years, and is constantly replenished with additional modules on the most popular topics. Subjects are determined by course students and Internet users, sending requests through the feedback form on the azbukainterneta.ru Internet portal (азбукаинтернета.рф). The following are also located here:

• an electronic version of the basic textbook;
• All released extended course modules
• a complete set of materials that will help older users learn the materials of the course - guidelines for teachers by chapter and visual aids for each lesson of the course.

The materials of the "ABC of the Internet" program can be used by teachers of computer literacy courses for pensioners both as separate courses on each topic and to organize additional lessons as part of a basic course for older Internet users.

2014: Launch of the "Alphabet of the Internet" program

The training manual and the Internet portal "ABC of the Internet" were developed within the framework of the Agreement signed on January 22, 2014 between PJSC Rostelecom and the Pension Fund of the Russian Federation on cooperation in teaching computer literacy to pensioners. The goal of cooperation is to facilitate the access of pensioners to receive public services in electronic form through the Internet and improve the quality of life by teaching computer literacy and working on the Internet.

The materials of the curriculum and the teaching manual "The ABC of the Internet" received a review from the Institute for Informatization of Education of the Russian Academy of Education. It follows from the conclusion of the Institute that the materials submitted for review meet all the requirements for educational and methodological materials, are published in a timely manner, are useful and necessary for the audience to whom they are addressed.

All materials of the basic course of the program "ABC of the Internet" - a textbook, guidelines for teachers, useful materials and links were posted by the program developers on the websites of the азбукаинтернета.рф and azbukainterneta.ru in the public domain at the end of September 2014.

Links

The site of the project "Alphabet of the Internet"