Multifunctional Center for the Provision of State and Municipal Services MPSC My Documents Concept

The main idea of ​ ​ the MPSC is to implement the principle of "one window," when a citizen is exempted from the need to receive certificates in other state institutions, go to instances or pay intermediaries. The recipient is only required to submit an application and receive a result within the prescribed period, and all other work, including interdepartmental coordination, must be carried out by MPSC employees and the relevant state and municipal authorities.

The MPSC created on the territory of the Russian Federation allows citizens to receive a variety of services (obtaining a passport, registration of civil status acts, tax registration, etc.) in one room and not interact directly with officials. This approach minimizes the moral, material and temporary costs of service consumers, and therefore the popularity of the MPSC is constantly growing.

It is recommended to create the MPSC in the form of a state (municipal) institution (budgetary or autonomous).

MPSC can be created centrally and decentralized. The centralized management model of the MPSC provides for the creation of the MPSC by a constituent entity of the Russian Federation and the formation in municipal entities (urban districts, municipal districts) of its separate divisions (branches). The decentralized model of creating a MPSC on the territory of a constituent entity of the Russian Federation involves the creation of separate (independent) MPSC by municipalities.

Single Brand MPSC

On May 26, 2014, a single brand was presented for the system of multifunctional centers for the provision of state and municipal services in the country. The new name of the MPSC brand is "My Documents." Under this name, new centers and offices of state and municipal services began to open in 2014, and after passing the rebranding stage, existing branches throughout the country will also begin to operate.

As of May 2014, about 1,200 MPSC was created in 83 regions of Russia.

Main functions of MPSC

• acceptance of applicants' requests for state or municipal services;
• representing the interests of applicants in cooperation with state bodies, local authorities, as well as with organizations involved in the provision of state and municipal services;
• representation of the interests of state bodies, local authorities in cooperation with applicants;
• informing applicants about the procedure for providing state and municipal services to the MPSC, about the progress in fulfilling requests for the provision of public services, as well as on other issues related to the provision of state and municipal services;
• interaction with state and local authorities on the provision of state and municipal services, as well as with organizations participating in the provision of public services;
• issuance of documents to applicants based on the results of the provision of state and municipal services, unless otherwise provided for by the legislation of the Russian Federation;
• reception, processing of information from information systems of state bodies, local authorities, as well as issuance of documents to applicants on the basis of such information, unless otherwise provided by federal law.

According to the recommendations of the Ministry of Economic Development, it is advisable to organize the provision of the following additional services at the MPSC:

• banking services, ATM;
• notarial and legal services;
• copying and multiplying services;
• local, internal public communications network services;
• access to the Unified Portal of State and Municipal Services (EPGU), reference and legal systems, etc.

Legal support of MPSC activities

• Decree of the Government of the Russian Federation of October 3, 2009 No. 796 "On some measures to improve the quality of state and municipal services on the basis of multifunctional centers for the provision of state (municipal) services^[1] "established requirements for the creation and functioning of the MPSC in order to ensure uniform application of such requirements in each of the MPSC in the country, including requirements for the material and technical support of the MPSC, for information and communication technologies used in the activities of the MPSC, for the interaction of the MPSC with state authorities, local governments, organizations participating in the provision of state (municipal) services, including in electronic form, to the number of windows for receiving and issuing documents, to the area, to the location of the MPSC, to the number and main areas of services provided.

• Federal Law of July 27, 2010 No. 210-FZ "On the Organization of the Provision of State and Municipal Services"^[2] establishes the peculiarities of the organization of the provision of public services in the MPSC, functions, rights and obligations of the MPSC, requirements for interaction agreements, as well as the duties of the bodies providing public services and municipal services, including their obligation to provide the MPSC with the information necessary for the implementation of public services and access to information systems containing such information.

The MPSC operates on the basis of cooperation agreements between the MPSC and federal executive bodies, bodies of state extra-budgetary funds, state authorities of the constituent entities of the Russian Federation, local governments concluded in accordance with the requirements established by the Government of the Russian Federation.

Curators MPSC

The federal management of the project is carried out by the Ministry of Economic Development of the Russian Federation, regional and municipal authorities are responsible for the direct construction of the MPSC.

Funding MPSC

The total amount of funding for the MPSC creation program is estimated at 30 billion rubles. Most of the money for the creation of the MPSC should be allocated by the regions themselves. In addition, they can receive support from the federal budget. It contains approximately 6 billion rubles for these purposes for 2014-2015^[3] of the^[3]

Data breaches

2018: Copies of passports of Russians turned out to be on public computers at the MPSC

On November 16, 2018, it became known that copies of passports and other documents of Russians are stored in the public domain on computers of multifunctional centers for the provision of public services (MPSC).

According to Kommersant, each MPSC uses a public computer connected to the scanner. Anyone can independently use a PC, for example, to upload copies of documents to the public services portal.

Shared computers in the MPSC store many scanned copies of passports and other documents, to which anyone can access

The employees of the publication checked a number of MPSC To Moscow in and found out that hundreds of different documents are stored on these computers in the public domain: copies of passports, SNILS, questionnaires indicating mobile phones, account details in. banks The owners of the documents, using a common computer, forgot to delete files, MPSC employees also did not bother with this. Anyone can download scan copies on USB stick or send them by mail.

According to Alexei Parfentiev, leading analyst at SearchInform, fraudsters can sell this information on the Internet. The cost of one scan copy varies from 100 to 500 rubles, depending on the quality and number of pages, the expert said. He noted that scans can be used both for advertising mailing and for obtaining microloans.

RTM Group expert Yevgeny Tsarev says that it will be difficult to receive compensation for damage in this case. To do this, you will have to prove a direct connection between scanning documents at the MPSC and the harm received.

The press service of the centers of public services in Moscow told the newspaper that employees must delete data once a day, in accordance with internal rules. Moreover, computers connected to scanners do not have full Internet access.

Ministry of Economics Kommersant They reported that there are methodological recommendations of the department on the activities of the MPSC, which, among other things, define the requirements for. information security^[4]

Chronicle

2024

The Ministry of Economic Development listed the key areas of development of the MPSC

On September 28, 2024, the Ministry of Economic Development of Russia presented key directions for the development of multifunctional centers (MPSC) for the near future. State Secretary - Deputy Minister of Economic Development of Russia Alexei Khersontsev outlined the main vectors for improving the system of providing state and municipal services.

According to the Ministry of Economic Development of the Russian Federation, one of the priority areas is to expand the list of services provided through the MPSC. Khersontsev announced the possibility of a full transfer of full-time reception of citizens on issues of receiving all state and municipal services from departments to the offices of "My Documents."

source = Website of the Ministry of Economic Development of the Russian Federation

An important aspect of MPSC development is also the creation of regional optimization centers (RCCs) in each constituent entity of Russia. At the moment, there are 50 such centers in the country that monitor and analyze existing services, as well as develop solutions to optimize the processes of servicing the population.

Khersontsev stressed the need to type the provision of municipal services in various regions of the country and replicate successful practices throughout the MPSC network. Special attention, according to him, should be paid to accompanying and helping participants in a special military operation and their family members when providing public services and support measures.

The ministry also announced the launch of a new service at the MPSC - accepting applications from citizens to ban the issuance of loans to them. This measure, developed jointly with the Bank of Russia, is designed to protect citizens from fraudulent registration of loans without their knowledge and should be implemented no later than September 1, 2025.

Digitalization continues to be one of the key areas of MPSC development. The use of information technology is aimed at improving the quality of services and improving the system of collecting feedback from citizens.^[5]

Telephone scammers began to breed Russians on behalf of MPSC employees

Telephone scammers began to deceive Russians on behalf of MPSC employees. This was reported in February 2024 by the Security Code company. Read more here.

2022

Muscovites can now file lawsuits through the MPSC

Residents of Moscow were able to file lawsuits through the Multifunctional Centers for Public Services (MPSC). To do this, you must have a confirmed account in the "My Documents" service. This was reported on July 14, 2023 in the press service of the Moscow City Court.

The new service is available at 130 Multifunctional Public Service Centers. Here they accept statements of claim for consideration in 35 district courts of the capital and in the Moscow City Court. At the same time, the expanded capabilities of the service are not limited to the ability to file lawsuits.

Muscovites got the opportunity to file lawsuits through the MPSC

Muscovites can submit statements of claim and other documents to the courts of general jurisdiction in electronic form, get acquainted with the audio recording of court hearings and materials of electronic cases, get electronic executive lists of the Federal Bailiff Service (FSSP), the press service said.

In addition, several services related to appeals to the judiciary have appeared in the My Documents application:

• "Interactive Assistant" is a service subsystem that allows citizens who do not have legal skills to draw up a statement of claim for the most popular, socially significant life situations and send it electronically to the court;
• The "jurisdiction determination module" will help determine the jurisdiction of the claim;
• "Duty calculator" - automatic calculation of state duty.

Access to these services can be obtained on the website of the Moscow City Court by logging in with the help of State Public services.

The decree on expanding the tasks of the MPSC previously signed by Prime Minister Mikhail Mishustin. According to the idea, online justice will become more accessible even for Russians who do not use the Internet. MPSC employees will also inform Russians about the procedure for accessing the automated system.^[6]

In Russia, allowed to issue electronic duplicates of paper documents

In multifunctional centers for the provision of state and municipal services, it will be possible to issue electronic duplicates of paper documents. The decree was signed by Prime Minister Mikhail Mishustin. This became known on July 8, 2022.

The procedure itself is simple. The employee will scan the document, certify it with an electronic digital signature and return it to the owner. Then the electronic duplicate will appear in the citizen's personal account on the public services portal. Thus, when subsequently contacting the MPSC or authorities, a citizen will no longer need to personally provide the original of a document and even more state and municipal services can be issued remotely.

The list of documents for which electronic duplicates can be made will be approved by a separate Government decree.

The expansion of MPSC functionality is one of the stages of work to improve the provision of public services. Mikhail Mishustin repeatedly drew attention to the importance of this work. So, during the annual report in the State Duma, the head of government stressed that interaction with state bodies for people and business should be as convenient as possible.

Our goal is a state without bureaucracy, not burdensome for citizens and entrepreneurs, in which there is no need to ask for services. All of them will be provided in proactive mode. People will not have to waste time collecting certificates and paper documents, - said the Chairman of the Government[7] on the[8]

Use of checkpoints to issue finished documents

At the end of April 2022, multifunctional centers in Russia began to issue ready-made documents through checkpoints. Such a project has been implemented in Bashkortostan, the regional government reports.

Postamates for issuing finished documents were installed in 5 large offices of the MPSC of the republic, located at the following addresses:

• Ufa, Novomostovaya St., 8,
• Ufa, Gubaidulina., 6,
• Sterlitamak, ul. Khudayberdina, d. 83,
• Neftekamsk, str. Builders, d. 59,
• Ishimbay, st. Gagarina, d. 1.

With the help of new equipment, citizens will be able to pick up ready-made documents for a number of services at any time - independently and without recording. This is another step towards the development of digital and remote services for the service of citizens in the provision of public services.^[9]

According to Natalya Kupriyanova, director of the MPSC of the Republic of Bashkortostan, on the day of the appeal, the applicant will be offered a choice - to receive ready-made documents through the checkpoint or in the usual way. After they arrive at the MPSC, the applicant will receive an SMS notification to the phone number with the code, after which at any convenient time he will be able to pick up documents from the checkpoint cell, she said.

It will be possible to receive ready-made documents through the checkpoint from April 28 to 9 services. It is planned that in the future this list will be expanded.

Centers "My Documents" of the Leningrad Region also began to use checkpoints - equipment for automated issuance of ready-made documents to applicants. Such an opportunity appeared in the Gatchina branch. His management notes that during the operation of new equipment, labor costs are reduced, the number of employees involved is reduced and not only the efficiency of work is improved, but also the quality of service provision.

Launch of visa processing service

On February 10, 2022, it became known about the launch of a visa application service at the MPSC for traveling abroad. The new service is available in St. Petersburg, the press service of the city administration reports.

You can submit documents through the MPSC in 29 countries, including the countries of the Schengen zone. It is noted that the list of countries will be expanded when the epidemiological situation with COVID-19 changes.

The MPSC of St. Petersburg began to issue visas

The service is available in ten MPSC of St. Petersburg, in the future they will appear in all districts of the city. Petersburgers can apply for a visa to any of the MPSC providing the service, regardless of the registration address. Depending on the planned country of visit:

• visa application to the MPSC is organized in 1 or 2 stages of the applicant's application.
• as a result of the provision of the service, the applicant will receive a issued visa or a formed set of documents for personal submission to the consulate or visa center.
• the service provision period is maximum 70 working days.

The provision of the service in the 1st stage includes:

• Initial appeal to the MPSC: execution of an application and response on acceptance of the terms of the agreement on the provision of services to Migration Alliance LLC; sending electronic business to Migration Alliance LLC.
• Getting the finished result.

The provision of the service in 2 stages includes:

• Initial appeal to the MPSC - registration of an application and sending an electronic case to Migration Alliance LLC to assess the completeness and completeness of documents for further submission of visa documents to the consulate/authorized visa center.
• Repeated appeal to the MPSC - issuing a response on the adoption of the terms of the agreement on the provision of services to Migration Alliance LLC and sending a paper set of documents to Migration Alliance LLC.
• Getting the finished result.

The city administration indicated that the current price list should be specified at the MPSC when submitting an application (in connection with a change in the currency exchange rate).

Convenient service will allow citizens who have submitted documents to the MPSC for obtaining a foreign passport to significantly save personal time. Upon receipt of the finished document, they will be able to immediately apply for a visa, the Smolny press service added.[10]

2021: Rosreestr switches to electronic document management with the MPSC

In mid-November 2021, the Federal Service for State Registration, Cadastre and Cartography (Rosreestr) announced the transition to electronic document management with many functional centers (MPSC ). The department assured that the innovation will not affect the authentication of documents. Read more here.

2020

Mishustin allowed business to receive EDS and send electronic reporting through the MPSC

Prime Minister Mikhail Mishustin at an operational meeting with Deputy Prime Ministers on November 30, 2020 announced that the government is expanding the list of services that people and businesses will be able to receive in multifunctional centers (MPSC).

In particular, the MPSC will be able to obtain electronic digital signature keys and send documents, including electronic reporting, to various departments and organizations, as well as receive a number of services that are needed to start and develop entrepreneurial activity.

Mikhail Mishustin allowed business to receive EDS and send electronic reporting through the MPSC

Also in the regions it will be possible to organize specialized jobs with direct access to a single state register of civil status records. Not only in the MPSC, but also in its separate units.

All these steps will improve the system of providing state and municipal services, expand the list of services that will be provided within the framework of "one window," Mishustin said.

The transition to electronic document management will force entrepreneurs to issue an electronic signature without fail. In 2021, all organizations will have to use an enhanced qualified signature, because accounting will go into electronic format.

Earlier it was reported that they want to expand the list of documents transferred to tax authorities through the MPSC. The corresponding bill was submitted to the State Duma by the Government of the Russian Federation in September 2020. By the end of November, according to the Tax Code, all citizens are obliged to notify the Federal Tax Service about any real estate and vehicles owned by them. This can be done by sending documents confirming the ownership to the tax authorities, personally appearing at the FTS branch, or through a personal account on the service's website. The bill allows this to be done through the MPSC.^[11]

Robots for health diagnostics appeared in the MPSC

In early August 2020, robots for preliminary health diagnostics were launched in 10 offices of My Documents in Moscow. Visitors are offered to determine the composition of the body, check the level of blood oxygen saturation, make an analysis of exhaled air, measure blood pressure and pulse. Read more here.

2019

The ability to pay the state duty without leaving the window

On December 12, 2019, Sberbank announced that each visitor to the capital's My Documents centers, when applying for public services, can pay the fee without leaving the operator's window.

Sberbank's POS terminals allow MPSC employees to accept payments by any bank card or smartphone to various budget recipients (Rosreestr, FTS, ZAGS, BTI, Federal Property Management Agency, Ministry of Internal Affairs, etc.). For the first time, a cashless payment service was introduced in test mode in one of the capital's MPSC in 2018. Positive feedback from visitors and employees of the center confirmed that the experiment was successful.

By paying for the necessary service directly in the operator's window, a citizen not only saves his time, but also avoids errors that are possible when manually entering details or filling out receipts. Now there is no need to queue to the payment terminal or look for the nearest bank. There is no fee when paying taxes, duties and government fees. As of December 2019, the service from Sberbank operates in all 130 MPSC in Moscow.

Sberbank actively supports the initiatives of the Moscow Government to develop modern infrastructure and digitalize the urban environment. It is very important for us to provide residents of the capital with the most comfortable access to the necessary financial services and services in all areas of activity, said Vice President of Sberbank - Chairman of Moscow Bank Vyacheslav Tsybulnikov

Opening of the first MPSC in Pyaterochka

On September 16, 2019, X5 Group announced the start of the opening of My Documents multifunctional centers (MPSC) in the stores of the Pyaterochka retail chain. This is another partner project of the retailer aimed at increasing the attendance of its outlets. Read more here.

The possibility of paying for public services at the MPSC

On June 10, 2019, it became known that Russians were able to pay for public services directly in multifunctional centers (MPSC). Cash can now be transferred directly to MPSC employees, and you can also pay with a bank card through a terminal in the center itself. Cash accepted from citizens will be deposited by MPSC employees into a bank account within five days. The introduced procedure is enshrined in Government Decree No. 725 of June 5, 2019, which can be found on the website government.ru.

Previously, to pay for public services ordered from the MPSC, it was necessary to find a bank terminal. This created additional difficulties for citizens, especially if the nearest bank branch was far from the MPSC. Such a problem was especially characteristic of sparsely populated areas where banks do not open branches and do not install ATMs due to economic inexpediency. In addition, banks took a transaction fee, which now does not have to pay.

state The president instructed the MPSC to provide payment for municipal services in May 2017. Russia Vladimir Putin In pursuance of this order Ministry of Economic Development , he prepared this decree. It makes changes to the rules for organizing the activities of the MPSC, approved in December 2012.

The peculiarity of the MPSC 's work is that only one appeal is required from a citizen to receive public services, that is, the principle of a "single window" MPSC implemented in the work. All interaction with various government agencies required during the execution of the application is carried out by the MPSC, and not by the applicant himself. The MPSC network began to form in 2007 and is constantly expanding^[12].

Maxim Akimov: digitalization will kill the MPSC

On February 14, 2019, Deputy Prime Minister Maxim Akimov announced that digitalization in Russia could lead to the disappearance of multifunctional centers (MPSC), since any documents can be issued remotely. He expressed this opinion during a discussion at the Russian investment forum in Sochi.

When we rejoice at the MPSC, this is the same as we rejoiced at good orphanages, benefactors appeared, it was really important, but the most important thing is when the child is in the family. The same with the MPSC. But I really hope that the digitalization program will become the killer of the MPSC, because there is no need for a person to go anywhere at all, - reports Interfax the words of Maxim Akimov.

Deputy Prime Minister Maxim Akimov hopes that the digitalization program "will become the killer" of multifunctional centers

According to him, within the framework of more than 90% of basic services provided to citizens, "a person has nothing to do at all," since they are a set of user signs that he already possesses. A person only needs to answer the question "yes" or "no," and according to the totality of these data, the service decides, for example, on granting a license, issuing a permit, etc.

When asked by the President and Chairman of the Board of Sberbank German Gref about how many services Russians will receive without communicating with officials in three years, Akimov replied:

I estimate I'm pretty careful, I feel like we're going to get closer to half. " The Deputy Prime Minister added that this is not about submitting an application via the Internet, after which it is necessary to come for a certain document on its own, but about "complete digitalization" when a person "does not notice the receipt of this result.

According to the Russian government, by the beginning of 2018, 96% of Russians received electronic services through MPSC, and at that time there were almost 2,800 branches of the MPSC and more than 10,000 offices of My Documents in sparsely populated areas.^[13]

2017

Sberbank will begin to provide services to the MPSC

From 2019, the branches of Sberbank of Russia will begin to perform the functions of multifunctional centers of public services (MPSC), said in September 2017 at the Eastern Economic Forum, Vice President of the Bank Andrei Sharov. "The bank employee will act as an MPSC employee. This means that you can get a passport or driver's license from a bank, register an apartment, "the Russian News Agency quotes Sharova TASS.

According to him, in some regions experiencing a shortage of the MPSC, such services will work this year. "Somewhere in 30% of the subjects of the federation there is a deficit. We will start with these regions, "said a representative of Sberbank. What subjects are in question, he, however, did not specify.

Sberbank will also receive the right to register Russian citizens on the electronic portal of state and municipal services. "We only have a quarter of the population with an active record. We will help a person create a personal account so that he can use electronic services, "explained the vice president of Sberbank.

Payment of public services at the MPSC

The head Governments of the Russian Federation Dmitry Medvedev signed in June 2017 an order on introducing State Duma into the bill, which proposes to empower multifunctional centers () MPSC with the authority to receive funds from applicants at the expense of fees for providing them with public services - issuing passports, registering real estate, registering individual entrepreneurs , etc.

Currently, such payments are accepted at branches of savings banks, ATMs and terminals. "But they are not everywhere, and sometimes people need to go several kilometers, or even tens of kilometers, to pay money," Medvedev noted earlier, at a government meeting on June 15, 2017^[14].

At the same time, in some areas, especially in sparsely populated areas, there is no economic feasibility of opening new branches or placing ATMs of credit institutions, the explanation to the signed document says.

Thus, the draft law prepared by the Ministry of Finance is designed to solve problems related to the territorial remoteness of credit institutions from the MPSC, as well as improve the administration of budget system revenues.

MPSC will take over the functions of registry offices

Multifunctional centers for the provision of public services (MPSC) will be empowered to draw up documents, the prerogative of issuing which previously belonged only to registry offices. In particular, the MFC will be able to draw up civil records, issue MPSC and death certificates. The text of the Government's order on the introduction to the State Duma of the draft law prepared by the Ministry of Economic Development, describing the new powers of the MPSC, is published on the government website. The document was developed in the context of the existing action plan for the development of the system of providing public services in MPSC on the principle of "one window" for 2016-2018^[15] of^[16]

The document implies that the registry offices will also retain their functions. "The powers to amend and amend the records of birth and death acts drawn up by the MPSC, as well as their restoration, are assigned to the civil registration bodies," the explanatory note says.

MPSC will insure the property of companies and issue microloans to business

On the basis of multifunctional centers for the provision of public services (MPSC), non-state services necessary to start and conduct entrepreneurial activities will begin to be fully provided. The text of the relevant resolution prepared by the Ministry of Economic Development and implying the emergence of the MPSC for business appeared on the website of the Government^[17]

The explanatory note to the document states that the network of ordinary MPSC in the country is now fully deployed. At the same time, it is noted that in a number of constituent entities of Russia, the practice of organizing the activities of the MPSC for business has already developed.

"In 2016, a pilot project to create such centers was implemented in 39 regions," the Government's website says. - As part of the pilot project, the regions demonstrated possible models of organizing the MPSC for business. In most cases, MPSC for business is created on the basis of existing multifunctional centers for the provision of state and municipal services (93%). "

It is assumed that business centers can be created in ordinary MPSC by creating additional windows for servicing legal entities and individual entrepreneurs.

On the basis of the MPSC, services are provided for business such as the development of business plans, commodity and legal expertise, business and risk assessment, legal support, property insurance of individuals and legal entities, acceptance of applications for participation in competitive selection for the provision of subsidies, for obtaining microloans and a number of others.

2013

In December 2013, the Prime Minister Russia Dmitry Medvedev declared:

"The task is to provide 90% of citizens with access to one-window services by the end of 2015. To do this, we need to increase the number of MPSC by almost 3 times, we need to go almost to the level of 3 thousand such facilities "(according to the Ministry of Economic Development, it is planned to create 2700 MPSC).

Regions - leaders in the creation of the MPSC

According to the data at the beginning of 2014, the leaders in the number of open MPSC are:

• Moscow - 69 MPSC,
• Rostov region - 67 MPSC,
• Krasnodar Territory - 49 MPSC,
• St. Petersburg - 34 MPSC,
• Volgograd region - 33 MPSC and
• Penza region - 31 MPSC.

Informatization of the MPSC

{{main 'MFC informatization

}}

In February 2014, the Ministry of Economic Development of the Russian Federation approved recommendations for the functioning of information systems and security facilities in multifunctional centers for the provision of state and municipal services (MPSC). The agency also announced recommendations for communication channels that the MPSC uses for electronic interaction with authorities.

See also

Overview of IT in the regions of Russia 2015

• Russia in IT ratings
• Information Society and Co-Financing of Regions
• E-Government of Russia
• Digitalization of the regions of Russia
• Statistics on the use of ICT in the Russian public sector
• Electronic public services in the regions of Russia
• Interdepartmental Electronic Interaction System (MEA)
• Development of SMEV in the constituent entities of the Russian Federation
• Universal Electronic Card (UEC)
• UEC in the regions of Russia
• Digitalization of healthcare in Russia
• IT in the education of the Russian Federation
• Informatization MPSC My documents
• Audit of MPSC compliance with IT recommendations
• MPSC. International experience
• Chief information officer of Russian Regions
• Base analysis Chief information officers Russian regions 2014
• IT in the public sector (global market)
• IT in the US public sector
• IT in the EU public sector
• IT in the UK public sector
• IT in India's public sector

Notes