Korus CRM Messengers

2020: An opportunity to create the link invitation from Microsoft Dynamics 365 to a video meeting in Zoom

On March 27, 2020 Corus Consulting Group reported that now users of Microsoft Dynamics 365 can directly create from the interface of the CRM system the link invitation to a video meeting in Zoom and send it to mail or to any messenger convenient to participants using the module KORUS CRM - Messengers. The action will automatically be added to the calendar of participants both in e-mail, and in the CRM system. After the end of the meeting record of video conference will remain in the client's profile that will allow to trace all history of personal communication in a single window.

The Zoom platform developed by Zoom Video Communications, - one popular tools for video conferencing, supporting up to 1 thousand participants with the video image and 10 thousand viewers. Service became especially demanded in connection with deterioration in an epidemiological situation in the world.

Despite the arisen conditions, most the companies still fulfill the obligations in relation to the current clients and continue to work on their attraction. To organize remote communication based on the leading technology platform and at the same time not to lose data on customer interaction, we developed the integration module which allows to create directly from the CRM system conferences in Zoom, to invite to them participants and to save records of meetings, tells Dmitry Smirnov, the development director of department of CRM of CORUS Consulting Group

Addition of functionality of the CRM system with video conferences of Zoom will allow specialists of sales departments to use all online channels for remote communication with clients directly in Microsoft Dynamics 365, despite a quarantine and self-isolation.

2019: Announcement

On March 28, 2019 the CORUS Consulting company reported that it together with Chat2Desk developed the solution KORUS CRM Messengers for the Microsoft Dynamics 365 platform. The service will allow to communicate with clients via all popular messengers and social networks directly in the CRM system.

According to the company, one of key trends of the last years is rapid growth of popularity of different messengers: the audience of services grows year by year, and applications began to maintain increasing number of functions. It opens for business of an opportunity for improvement of customer relations: users want to interact with brands, obtaining necessary information in the channel, convenient for them. Capability of business to adapt to trends in communications defines its competitiveness.

CORUS Consulting together with Chat2Desk service are ready to propose to business the solution for communications with clients via messengers and social networks in the interface of the CRM system which supplements a line of the Microsoft Dynamics 365 tools. Thanks to integration into the omnichannel Chat2Desk platform the KORUS CRM Messengers service provides a broad set of opportunities for communication with users on the most popular communication channels: acceptance and sending messages via Telegram, the account in Viber and WhatsApp and also using social networks, such as VKontakte and Facebook.

The possibility of text messaging, documents, photos and video files allows business to use a set of scenarios of work with the solution: booking, armoring, consultation on the choice of goods, collecting of responses, informing and technical support. All interactions performed in any of communication channels automatically remain in the client's card in the CRM system that allows the manager to obtain complete and operational information about transactions, payments, delivery and so forth. In addition, the solution allows to send to clients automatic notifications on order statuses, addresses or departures, depending on business tasks.

For March, 2019 messengers - the tool for operational communications and customer relation. Communication with the help of messengers and social networks is convenient for business and clients, and channels are much cheaper in support, than traditional methods of communication. Sergey Stashchak, CEO of Chat2Desk company

This service – one more step to creation of an omnichannel system of relationship with the client and ensuring effective communication on all popular communication channels. KORUS CRM Messengers opens to large and medium business of an opportunity for implementation of the purposes: from sales increase and improvement of service to management of loyalty and providing technical maintenance of the client. Maria Bar-Biryukova, deputy CEO of CORUS Consulting Group

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