Yandex Go (formerly Yandex.Taxi application)

2023

Add Chat with Courier

Now senders and recipients of parcels through Yandex.Delivery can choose a convenient way for them to communicate with the courier: by phone or in a chat in Yandex Go. Launching a chat will make it easier for couriers and users to communicate. According to a study of the service, more than 70% of users do not answer calls from unfamiliar numbers, and almost a quarter simply do not like to communicate on the phone. A fifth of users prefer to chat with a courier rather than by phone, and the same number use both methods of communication. Yandex.Delivery announced this on December 20, 2023.

Yandex technologies help make the delivery process transparent: in the Yandex Go application, you can track the status of the order and monitor the movement of the courier in real time. Despite this, there are situations in which the user or courier needs to quickly contact each other, but there is no way to call. Chat is available to authorized Yandex Go users. You can attach a photo to the correspondence, for example, if you need to clearly explain how to find the address. After the order is completed or canceled, the chat with the correspondence is automatically deleted.

Users note several advantages of chat communication compared to calls. More than 43% prefer chat, because there you can answer at a convenient time. A third of the respondents note that in the chat there is less chance to understand each other mistakenly, because in a conversation on the phone you can not hear what was said or not remember the details. Almost a quarter of users do not like talking on the phone at all and therefore prefer chat.

The study was conducted in September 2023 using the online questionnaire method through the Yandex.Vzglyad platform. The survey involved 593 men and women aged 18 to 60 years living in Moscow.

Belarus obliged Yandex.Taxi to place servers on the territory of the republic

In November 2023, the Minister of Transport and Communications of Belarus Alexei Lyakhnovich spoke about the requirement for Yandex.Taxi to place its servers on the territory of the republic.

Now, probably, they learned [representatives of Yandex.Taxi] that the relevant documents are being prepared, they began to slowly transfer servers and create legal entities on the territory of the Republic of Belarus... Yandex. Taxis "must be decorated in the country so that their servers are here," the minister said (quoted by Interfax) on the air of the Belarus 1 TV channel.

These changes in legislation are aimed at improving control and safety in the field of road transportation of passengers. It is assumed that the placement of Yandex.Taxi servers on the territory of Belarus will allow the state to have access to data related to passenger transportation, and will ensure effective regulation of this area.

Alexey Lyakhnovich noted that in Belarus there is a concept of "dispatcher of road transportation" and "taxi dispatcher," which can also use information resources in their activities. Therefore, this is a dispatcher who also has responsibility in accordance with the law on road transport, road transportation and the rules for transporting passengers, he said during an interview with the TV channel.

His journalist reminded the minister of the president's words and said: "Everyone was very afraid that after this meeting we would be left without Yandex. The minister explained in response that the Belarusian authorities want Yandex.Taxi cars to visually differ from other cars and for the service to place servers on the territory of the republic. He cited the example of a taxi in Moscow, where the requirements for registration of cars are met, since the legislation in Russia is tougher^[1]

Launch navigation without satellites - on cellular towers and Wi-Fi points

On June 15, 2023, Yandex Go announced the introduction of alternative navigation methods to improve location in Moscow. We are talking about technology that does not involve the use of satellites.

Recently, there have been problems with the definition of geoposition in the metropolitan area. They do not depend on the operation of applications, but are reflected in all navigation services, including Yandex services. To use the service, as always convenient, Yandex Go tested alternative navigation methods for Android devices - on cell towers and Wi-Fi points. According to the results of the test, Yandex Go began to train drivers and car couriers how to properly build a smartphone setup on Android for Wi-Fi navigation, the company said in a statement.

It is specified that for this you need to enter the developer mode and remove the restriction on scanning Wi-Fi. In addition, the service warns drivers and passengers if there are problems with geolocation on the way, and also reminds you to check the taxi boarding point before confirming the order.

Now, in areas with no signal from satellites, navigation in the service for drivers and car couriers is much more accurate in most cases, and this provides the usual service to users, the Yandex press service concluded.

In June 2023, the Yandex.Maps service optimized the definition of geoposition in its applications without the participation of GPS. Wi-Fi and Bluetooth are used to improve work.

Interruptions in the determination of geoposition in Moscow have been observed since May 2023. They were preceded by an incident with UAVs on Red Square. Then the Yandex taxi service began to offer passengers to additionally check addresses before starting trips.

Driver arrest for attempted wear and tear

In Novosibirsk, a 24-year-old foreign citizen, a Yandex.Taxi driver was arrested for attempted rape. The regional Investigative Committee announced this on July 6, 2023. Read more here.

Expanding the geography of sending packages to other cities

Yandex.Delivery expanded the geography of the service for sending parcels to other cities applications Yandex using Go. Since January 2023, the number of cities where the service operates has grown 4 times, to 400. Intercity delivery appeared in,, Novosibirsk,, Omsk, and Tomsk Krasnoyarsk Kemerovo Nizhny Tagile many other cities and small towns. Yandex announced this on May 10, 2023.

To send something to another city, you need to arrange delivery in the application and take the parcel to the nearest point of issue of orders Yandex.Market. The number of PVZs from which you can send a parcel has grown 3 times since January, to 6,000. Receiving parcels has also become more convenient - at 12,000 PVZ.

Residents of Moscow, the Moscow region, St. Petersburg and the Leningrad region are already available new formats of parcels for delivery to 400 cities. In addition to the three sizes of parcels weighing up to 12 kg, it became possible to send large and oversized parcels weighing up to 20 kg. Now through the PVZ can be sent to another city, for example, a microwave oven or an office chair.

Entrepreneurs also promise to send documents through PVZ. In the points of Moscow, the Moscow region, St. Petersburg and the Leningrad region, envelopes for documents have already appeared, the weight of such a parcel should not exceed 0.5 kg. In the summer, expanded parcel formats will appear in other million-plus cities. People use Yandex Delivery both in everyday life to send things and documents to relatives, friends, and in business. Delivery between PVZs helps entrepreneurs develop business in other regions and increase sales. Long-distance delivery, for example, is used by sellers of clothes, interior items, handmade goods.

Among the advantages of the service, entrepreneurs note the affordable delivery cost, simple design and a wide network of PVZs. At the point of issue of orders, the parcel will be packed for free - in an envelope or box - and sent for its intended purpose. Delivery of an envelope with documents between PVZs within the city will cost 180 rubles, and, for example, from Moscow to Kazan - 215 rubles. Delivery prices between points of issue do not depend on demand and weather. Only the city of delivery and the size of the package affect the tariff. The sender and recipient can track the order status in the Yandex Go application.

For owners of Yandex Market order points, delivery is an additional income. They receive a fixed fee for each dispatch received and handed over by them.

Launch of delivery service between cities

Yandex Delivery in January 2023 announced the launch of a delivery service between cities in the Yandex Go application. Anyone can quickly and simply arrange delivery from the Yandex Market point of issue in one city to the point of issue in another. The service is equally convenient for both individuals and entrepreneurs.

Entrepreneurs and individuals will be able to order long-distance delivery in the Yandex Go application. To do this, you need to select the tariff "Points of issue," the addresses of convenient PVZ Yandex Market for sending and receiving a parcel, as well as the size of the parcel.

Long-distance delivery from Yandex will be especially useful for small online stores, entrepreneurs who sell goods through social networks and instant messengers, as well as craftsmen who sell goods of their own production. Individuals will also be able to use the Yandex Delivery service, for example, to send parcels to family or friends.

Yandex Delivery technologies allow you to solve logistics problems of any business: from express delivery around the city to trunk transportation. In 2023, we focused particularly on small business solutions. We see that more and more entrepreneurs are using the Yandex Go application to deliver goods to their customers within cities. Now, in this simple and familiar way, it will be possible to order delivery between cities. This tariff will help small businesses expand the geography of sales and increase revenue, "said Roman Morozov, CEO of Yandex Delivery.

The owners of branded Yandex Market PVZ delivery service will also help significantly increase its income.

You can send parcels of three sizes to another city, but the weight of one box should not exceed 12 kg. The parcel must be taken to the selected point of issue of Yandex Market - there employees carefully pack it and send it to the PVZ in the city of the recipient.

The recipient and sender of the parcel will always know where the parcel is and when it arrives at the point of delivery, thanks to tracking in the application - with detailed statuses, card and delivery time.

Delivery prices between points of issue are fixed and do not depend on demand and weather. Only the city of delivery and the size of the package affect the tariff. To complete the delivery, you do not need to fill out documents at the points of issue of orders - it is enough to place an order in the application.

As of January 2023, Yandex Delivery is testing an intercity delivery service through an application in Moscow and St. Petersburg. This type of delivery between PVZ Market will be available to small businesses and individuals in Yandex Go at the end of October. By the end of 2023, the intercity delivery service will be launched in most regions of a large network of Yandex Market order points - more than 40 Russian cities. In 2023, parcels between cities can be sent from door to door - that is, directly from the sender's address to the recipient's address.

2022

Alternative drop-off point

Algorithms Yandex Go have learned to offer an alternative drop-off point from a taxi to make the trip a little shorter on, time and therefore cheaper. This was Yandex announced on November 25, 2022.

If the destination point is in the depths of the yard or the driver needs to look for a turn for a long time to get to it, Yandex Go will offer to get out of the car early and walk for a few minutes. This will save both travel time and money - after all, the trip will be a little shorter. The option is also useful for the driver: he will not spend extra time leaving the yard or stand in a dead traffic jam 100 meters to his destination. A new order may come faster.

An alternative landing point will be shown only if there is no more than 8 minutes from its destination on foot. The cost of the trip will decrease by an average of 10%. The offer can always be refused if walking is inconvenient.

Yandex Go will not offer alternative drop-off points if the trip is at night, the order is for another person or the destination is an airport or station, which means that the passenger can go with heavy bags.

Ability to order from anywhere in the country

With the help of Yandex Go, you can now order clothes and shoes, household appliances and electronics, cosmetics and perfumes, children's toys and much more anywhere in the country. All these products are from the Market assortment, and there are more than 40 million of them. Goods ordered from Go can be obtained in many ways - for example, with home delivery or at the point of issue of orders (PVZ). In the second case, when the package is ready, the hint "For the order of the Market" will appear in Go. It is enough to click on it - and the service will call the car to the PVZ. This became known on October 21, 2022

Thus, Yandex continues to develop the Go application. It helps citizens cope with everyday business: call a taxi to work or home, rent a car or scooter, send a parcel, order dishes from a restaurant, buy medicines, groceries and much more.

Go has cashback points Plus for the purchase of goods, you can pay for the order with a bank card or, for example, through the Fast Payment System. Go allows you to pay for goods at once or in parts - using the Split service. The second payment option is useful, for example, when buying for large amounts.

The ability to buy goods on the Market with delivery in 1-2 hours began to be tested at Yandex Go in the summer of 2021, it operated in Moscow, St. Petersburg, Krasnodar. Until October 2022, in this way, buyers could order only goods for which express delivery was valid in 1-2 hours - about 2 million such goods were on the Market. Now Go has the entire range of marketplaces - and the number of products has grown 20 times. They are available in the latest versions of the Yandex Go app for Android and iOS^[2].

Hackers hacked Yandex.Taxi and sent cars to Kutuzovsky Prospekt

On September 1, 2022, the Yandex.Taxi service was hacked, as a result of which a traffic jam formed on Kutuzovsky Prospekt in Moscow.

According to eyewitnesses, dozens of taxis got into a traffic jam near Poklonnaya Gora, not far from the Arc de Triomphe. Drivers assume that there was a failure in the aggregator system: a huge number of cars were sent simultaneously to one area. It is impossible to turn around in the middle of the avenue, and a traffic jam formed - some drivers stood there for about two hours.

The representative of Yandex.Taxi told RTVI that dozens of drivers received mass orders in the Fili area.

The service security service promptly stopped attempts to artificially cluster cars. Drivers spent about 40 minutes in traffic due to fake orders. The issue of compensation will be resolved in the very near future, - said the representative of the aggregator.

Taxi cars left the congestion area and went to fulfill real orders. The company stressed that in order to exclude such incidents in the future, "the algorithm for detecting and preventing such attacks has already been improved."

Alexey Drozd, head of the information security department at SearchInform, believes that hacked accounts were used for the attack. In Moscow, there were no such incidents before.

To run such a scenario, we need to find an account and register it with Yandex, send an order, and so on. It is not enough to have a phone number, you still need to link the card in order for the test payment to pass. Too many unknowns, so I would put on another likely scenario that a sample of people who had their phones or their accounts compromised was previously carried out, and orders were made from them en masse, "he said in a conversation with the Kommersant FM radio station. ^[3]

Yandex Go began to show what affects the price of the trip

The Yandex Go application in February 2022 began to show what affects the price of a taxi trip at a particular time. Also, the new function helps to assess the situation with the price in the area where the user is going to leave.

The visual informer appears on the smartphone screen after selecting the tariff and route. It can be green, yellow, orange or red. Color differences help to navigate: the closer to red, the less free cars nearby, the worse the situation on the road and the more difficult the weather conditions. Conversely: if there are many free cars next to the user, and there are few orders in his area, the price for the trip is standard or even lower - in this case, the informer will light up in green.

If you click on the informer, you can see what exactly affected the price right now. There may be several reasons, because the cost of a taxi ride is constantly changing and depends on many factors: what is the demand for trips in the area where the user calls a taxi, traffic jams that make the trip longer, or weather conditions.

According to Yandex, dynamic pricing algorithms automatically perform several thousand operations every second to calculate the optimal cost, which will attract more drivers during rush hour and allow the user to leave anywhere and at any time. When demand decreases, the system tells drivers in which areas there are not enough cars and where new customers are waiting for them.

In February 2022 Federal Antimonopoly Service (FAS) , she sent Yandex.Taxi"," a taxi, DiDi"" and Citymobil Gett requests in which she asked to explain the increase in travel prices in and. To Moscow Kazan The regulator also wondered why the cost of travel over the same distances may differ depending on the type of mobile device.^[4]

2021

Reasons for the rise in price of trips through Yandex.Taxi

An increase in demand and a shortage of drivers have become the main reasons for the rise in price of trips made through the Yandex.Taxi service. This was announced on December 8, 2021 by the managing director of Yandex Tigran Khudaverdyan.

People today have a greater need to ride a taxi than it was in the dock [COVID-19] period of time. That is, demand has grown. Exactly the opposite happened with the proposal due to the fact that the borders were closed: people left for their families and could no longer return, - he explained (quote from Forbes).

According to him, the cost of taxi services also affects the indicator of the effectiveness of the Yandex.Taxi platform, as well as the rise in prices for spare parts and cars, "idle mileage" - cancellation of orders, their absence or mistakes of drivers. Another problem is the lack of cars in fleets.

Khudaverdyan stressed that the prices for transportation carried out using Yandex.Taxi are determined by a robot that is trying to maintain a balance of supply and demand. He decides what the cost of the trip should be for the service to cope with the load.

A lot of people want to take a taxi. If you make the price lower, then you will wake up in the morning and there will be no cars, because your neighbor woke up before you and has already left... If you want a product on the shelf, then the price should be market, - concluded the representative of Yandex.

As reported on the Yandex.Taxi website, the cost of a specific trip may increase in the following cases:

• the end address is not specified at checkout or the ability to change it on the way. In this case, the cost is calculated upon arrival;
• a paid wait was added. Each order includes several minutes of free waiting. When they end, the cost of the trip increases according to fares;
• the application has set up automatic tips for the driver.^[5]

Receiving compensation for damaged electric scooters in Moscow

At the end of September 2021, it became known that the hooligans who damaged 800 electric scooters in Moscow paid kicksharing services compensation in the amount of 1 million rubles. Read more here.

Launch of an unmanned taxi in Moscow

On September 8, 2021, Yandex announced the launch of the first unmanned taxi service in Moscow, which anyone can use. At the first stage, passenger traffic on self-driving cars will be available in the Yasenevo area in the south of the capital.

In order to take part in testing, you need to submit an application on the project website. Anyone who turns 18 can do this.

The service will operate in the vicinity of the Yasenevo, Novoyasenevskaya and Bitsevsky Park metro stations. Users will be able to call an unmanned taxi in the Yandex Go application, take it to the metro, go to a shopping center or gym. Yasenevo is one of the largest districts in Moscow, and taxi trips inside the district are very popular here, Yandex reported.

The start in Yasenevo is the first stage of Yandex's large project to launch unmanned taxis. Over time, there will be more cars, the number of places from where and where you can leave for them will increase, and more and more people will be able to call an unmanned taxi, the company noted.

Unmanned vehicles "Yandex" in test mode drive on the roads of Moscow for several years. According to the laws in force by September 2021, a test driver must sit at the wheel of the car in each trip. However, in 2021, a law on experimental legal regimes came into force in Russia, which partially removes restrictions on testing unmanned technologies. Thanks to this, Yandex unmanned vehicles will be able to drive without a driver and be used as a taxi within a certain territory.

As of September 8, 2021, Yandex unmanned vehicles traveled a total of more than 14 million kilometers on public roads in Russia, the United States and Israel.

Bitrix integration24

On April 2, 2021, it became known that Bitrix24 launched integration with the Yandex Go delivery service. Read more here.

2020

Integration with Yandex.Routing

Logistics platform Yandex.Routing and Delivery Yandex.Go will help business in attracting additional cars to organize delivery. This became known on November 5, 2020. Read more here.

Renaming to Yandex Go and adding new services

On August 19, 2020, Yandex announced the launch of a super application, within which it combined its various services. The product was called Yandex Go.

It will replace the Yandex.Taxi application, the  company's application for using Yandex.Drive car sharing and the schedule of ground transport (buses, trolleybuses, trams) will also be added there. Also, in the new application, you can order delivery from restaurants and stores, send a parcel or transport cargo (using Yandex Go, you can call a truck and loaders), order a car with a personal driver in Ultima, transfer documents with a courier.

The Yandex Go home screen provides icons for quick access to functions personalized for each user. Yandex's algorithms predict what the user needs now - to get home , order food or food from Lavka.

Yandex Go can be downloaded  from the Google Play  and Arm Store. For Taxi users , to access Yandex Go, it is enough to update the application to the latest version.

Yandex.Drive, Yandex.Eda and Yandex.Lavka will continue to work both as part of Go and as separate applications, the company noted.^[6]

A super application is a new type of program with an advanced feature set and ecosystem for different scenarios.  The general director of Yandex.Taxi Daniil Shuleyko previously spoke about the possible unification of different services in one application in  an interview with Forbes. He explained the development of such a project by the growing competition for user attention inside smartphones. 

Under the illusion that we will be able to launch 20 services and each of them will have an application icon in the first screen of the smartphone, we, of course, will not. Therefore, for some services there will be a separate application, for some there will be no, - said Shuleiko.

Launch the passenger rating view function

In August 2020, Yandex.Taxi"" began to show drivers the rating of passengers. The information is displayed in the Taxometer service during order acceptance and allows taxi drivers to choose a user for delivery.

Thanks to the new function, the driver can refuse to carry a passenger - for example, if the potential client has a low rating and the car is called to a disadvantaged area. True, the refusal to travel will affect the personal rating of the driver's activity, said Ura.ru one of the taxi drivers, who wished to remain anonymous. He also posted a screenshot of the app with the new data.

According to the interlocutor of the publication, after the company introduced the rating of passengers, there were fewer conflict situations.

I am much more happy to give a rating of 5 than 2 or 3. But when I put 2, I understand that it can help other taxi drivers, "he commented.

By August 7, 2020, the passenger rating is visible only to drivers from among those who have a profile photo, rating, number of orders completed, reviews of other passengers, including politeness and comfortable driving. The passenger rating is not publicly available.

Earlier in 2020, passengers using the Yandex.Taxi application had the opportunity to see their rating. It is made up of the last 40 grades given by drivers on a five-point scale. Drivers can appreciate the punctuality of the passenger, careful attitude towards the car, politeness, place of delivery of the car, details about the order.

According to a survey of Yandex drivers, passengers are given good marks for punctuality, careful attitude towards the car, politeness, as well as those who thought about the convenience of parking the driver and did not forget to indicate non-standard details of the order. For example, when a passenger travels with an animal or child.^[7]

Launch the Pay-Upon-Receipt Delivery Business Service

Yandex.Taxi and Yandex.Kassa launched a business service - organization of delivery with payment upon receipt. This will allow online stores to deliver orders thanks to the Yandex.Taxi infrastructure and accept payment on the spot through Yandex.Cash when the goods are in the hands of the client. At the same time, cash or a payment terminal will not be needed - the buyer will be able to pay through his smartphone by clicking on the payment form using a QR code or link in SMS. This service will help companies work with those who prefer to pay for online purchases only after receipt, and for users - when delivering, pay for orders in a variety of ways: from wallets in Yandex.Money to bank cards, Apple Pay and Google Pay. This was reported on May 12, 2020 by Yandex.Money. Read more here.

AppGallery Availability

On April 8, 2020, it became known about the full integration company mobile applications Yandex in the app store. AppGallery More. here

Launch of a super application based on Yandex.Taxi

On March 24, 2020, Yandex launched a super application based on the Yandex.Taxi service. The new product will combine orders of cars, food and groceries from supermarkets. 

In the updated Yandex.Taxi application, a delivery service from Yandex.Eda cafes and restaurants has appeared. In addition, the delivery of consumer goods through the Yandex.Lavka service, as well as cargo transportation and sending parcels, was added. They are available on the home screen of the Yandex.Taxi application.

The new version of the application will gradually become available in 33 cities of Russia and Kazakhstan, where the Yandex.Eda service is already operating. At the same time, the possibilities of "Lavka" by March 24, 2020 are available only in Moscow and St. Petersburg.

Also through Yandex.Taxi, delivery of over-the-counter drugs will be organized. Orders can be made on the websites of pharmacies and pharmaceutical companies and paid there on a non-cash basis. Drivers and couriers who work with orders from Yandex services will deliver medicines.

The order of over-the-counter drugs will be paid for in a cashless way, which additionally minimizes personal contacts between the client and the one who brings the order. At the first stage, the service will be launched in Moscow  and St. Petersburg, and then it can spread to other cities of Russia. It will begin to function after a government decree is issued setting rules for the delivery of these goods.

A super application is a new type of program with an advanced feature set and ecosystem for different scenarios. A super application can be called, for example, the Chinese messenger WeChat, in which you can not only communicate, but also transfer money and buy goods.

A super application based on VKontakte has already been  развиваетMail.ru by the Group, at the end of 2019  , Tinkoff told Tinkoff about the launch of a super application based on a mobile bank. ^[8]

Taxi pre-order function

On January 17, 2020, Yandex announced the introduction of a pre-order travel function in Yandex.Taxi. At the first stage, the service will be available in seven cities: Moscow, St. Petersburg, Kazan, Novosibirsk, Krasnodar, Yekaterinburg and Sochi. "Soon" the function will appear in other regions, the company said.

If it is important for you that the car arrives by a certain time, you can book a trip in advance. That is, if you need to leave the house early in the morning, you can make an order in the evening, go to bed and not waste extra time, - says the Yandex.Taxi blog.

The pre-order interval is between 30 minutes and two days. The function is available in the tariffs "Economy," "Comfort," "Comfort +" and "Ultima Yandex.Taxi" (premium classes Business, Premier and Elite).

To pre-order a car, select the "Schedule trip" button in the order wishes, and then set the desired date and time. The search for the car will begin shortly before the start of the trip.

At the time of pre-order, the application will show the approximate cost of the trip, and the exact amount will be displayed when the car is found. Pre-order is available when paying for a trip with a bank card, cash, as well as corporate clients and family account users. The money will be written off, as  in the case of a regular trip, the company explained.

It is noted that the pre-order function of the machine is being implemented in stages: it is gradually becoming available to users of the latest version of the Yandex.Taxi mobile application^[9]

Earlier, Yandex.Taxi canceled the deferred order function in Moscow due to changes in parking rules, according to which the free period is reduced from 15 to 5 minutes. Users could order the car only for the near future.

2019

Start Document and Cargo Transportation Service for Business Customers

On December 9, 2019, it was announced that Yandex.Taxi had a service for the delivery of documents and goods for business. Companies are offered two tariffs: "Delivery" (for the transfer of small parcels or documents) and "Cargo" (allows you to transport large things such as office equipment or furniture).

The Freight tariff offers to use vans, not passenger cars: Gazelles, Ford Transit and others. The maximum weight of one cargo is 50 kg, one or two loaders are ready to postpone departure to the house or apartment. Delivery has a limit of 20 kg. All parcels and goods are insured in the amount of up to 500,000 rubles.

Prices for services in different cities differ: for example, in Moscow the minimum cost of "Delivery" is 270 rubles. After 4 km of travel within cities, the cost of 1 km is 11 rubles, outside the city - 19 rubles. The free wait lasts five minutes, after which each minute is paid 11 rubles.

New functions are needed by customers whose business is built on delivery - for example, goods from online stores or for the prompt transportation of equipment and props, for example, event agencies, Yandex.Taxi reports.

To use the delivery services of parcels or large cargo, you need to leave a request on the website. The manager will contact the company to conclude a contract. If the company is already connected to the Yandex.Taxi corporate service, then there is no need to conclude another agreement - services are available to customers in their personal account. There you can also set limits on the amount or class of machines for different employees, analyze expenses for the specified period and generate electronic documents for accounting.

By December 9, 2019, the service "Delivery" is available in more than 100 cities, and Russia"Cargo" - in more than 40. Among them are Moscow,,, St. Petersburg,, Kazan, and Nizhny Novgorod. Yekaterinburg Krasnoyarsk Rostov-on-Don Services Krasnodar^[10]

Launch of the environmental tariff. Passengers will be able to choose a car on methane

In November 2019, Yandex.Taxi announced the launch of an environmental tariff. Passengers will be able to choose a methane car.

Residents of Kazan will be the first to be able to try the innovation. In the capital of Tatarstan, more than 650 cars will be connected to the orders of the eco-tariff. In this region, the state program for the development of the gas engine fuel market for 2013-2023 is being implemented.

Cars connected to Yandex.Taxi on methane have previously fulfilled orders, but now such trips will be allocated in a separate tariff. This will enable users to make informed choices in favor of fuel that does not harm the environment.

With the new tariff, Yandex wants to draw attention to environmental protection and remind drivers that with methane fuel they can significantly save on fuel.^[11]

This is one of the strategic projects of Yandex.Taxi . We want to make taxis a more environmentally friendly mode of transport, reduce the cost of fuel for carriers and give them the opportunity to significantly reduce the cost of converting cars to methane,  "said Alexey Fedotov, director of business development at Yandex.Taxi in Russia.

Start Package Delivery Service

On August 29, 2019, the Yandex.Taxi service announced the launch of a parcel delivery service. Users were able to send a small thing if they could not take it on their own, according to a press release received by TAdviser.

Yandex notes that it is as easy to arrange delivery through Yandex.Taxi as it is to order a regular taxi. There is only one difference: you need to specify the recipient's phone number. Yandex.taxi will send him an SMS with a link to the site, where the movement of the car along the route can be monitored. The link works even if the recipient has not yet installed the Yandex.Taxi application.

To send a parcel, it will need to be taken to the car and handed over to the driver, and to the recipient - to get behind it and pick it up when the car arrives. The minimum order price is 249 rubles. This amount includes the first 6 minutes and 2 kilometers of the trip.

Before shipping, the item must be packed in an envelope, box or package. The parcel should be placed in the car and be no heavier than 20 kg. You cannot send a thing that can spoil the interior of a car, for example, a plant in a pot or a liquid in an open container. You cannot transport unaccompanied animals either. As part of the service, it is allowed to send suitcases, flowers, documents, packages with things, but it is prohibited - bicycles, washing machines or floor lamps, the service cites as an example.

You can pay for the service with a bank card or using Apple Pay or Google Pay mobile payment systems.

At the first stage, the Delivery service in Yandex.Taxi will be available only in Moscow, and later it will work in other cities.

Gett also has its own delivery service. It also has restrictions - 20 kg by weight and 170 x 170 x 170 cm by parcel size. The service is called Gett Delivery, it works in several cities of Russia.

Start of "Driver" service

On April 26, 2019, Yandex announced that the Driver service had appeared in the Yandex.Taxi application. It will come in handy for those who for some reason do not want to drive their car, the developer believes. One of the drivers working with the Yandex.Taxi service will arrive at the right time, drive, drive and park the car.

As of April 2019, the service presented can be found in the application tariff line. When making an order, the application will clarify whether there is an OSAGO policy that allows any person to drive a car. If everything is fine with the policy, the Yandex.Taxi partner driver will arrive, park his car and meet with the customer.

On average, 10-15 minutes will take place from the moment of order to the moment of meeting with the driver at the first time after the launch of the service. While driving, as during a regular taxi ride, the driver will use his working application "Taxometer." The passenger at this time can follow the route of the trip in his application. And if you want to share it with loved ones.

According to Yandex, drivers will be involved in this service, who usually take orders in premium tariffs: Business, Premium and Ultima. This means that they have passed special face-to-face testing and received many high ratings and good reviews from users. The driver will meet in a strict suit, open the door and make sure the ride is comfortable.

The cost of the service will become known immediately after entering the address of points A and B. The minimum cost is 2199 rubles, includes 15 km of travel and 25 minutes of travel. In Moscow, for example, this is the path from the Patriarch's Ponds to the Pokrovskoye-Streshnevo district. Or from the New Arbat to Krylatsky. As of April 2019, every kilometer or minute of the trip from above will cost 40 rubles. You can pay for the order only by cashless way: by bank card, as well as using Apple Pay or Google Pay, Yandex emphasized.

The service compensates the driver for the cost of parking his car during the order, as well as the return journey from the client.

The Driver service is launched in Yandex.Taxi in stages. As of April 2019, it is gradually becoming available to users in Moscow, then the possibility of launching in other cities will be considered.^[12]

Notes