| Developers: | Oberon |
| Branches: | Internet services |
Oberon Omnichannel Gateway is an industry product which implementation in contact center allows to integrate all multi-channel services into a single omnichannel system.
The product provides a single window of work of the operator, the uniform history of addresses, the configured settings of the general statistics and monitoring of loading. When using Oberon Omnichannel Gateway need for formation of additional groups of operators for work with multi-channel or classical (voice) addresses disappears.
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