UIS Service of cloud business telephony

UIS is service of cloud business telephony which allows to organize corporate telephone communication without binding to specific location of the company, to integrate separate offices, external and traveling employees. Web deployment of service provides instant connection of telephony worldwide and removes questions of replacement of numbers at relocations of the companies, change of organization and regular structures, etc.

It is possible to receive calls on virtual numbers UIS according to any necessary schemes of readdressing: on internal SIP numbers (extension numbers of employees), on mobile, on other landline numbers. At the same time connecting only one number, the company can service at the same time up to 200 parallel incoming calls: a multichannel system will distribute them between employees according to the necessary scenarios. To situations when it is more calls, than resources of operators, service will send the notification on the admission of a call from the client to mail or to the messenger that it was possible to call back.

Virtual numbers UIS are available in codes of 70 regions (including Moscow and St. Petersburg) and also in federal code 8 800. One more feature of UIS — flexible rates and the system of post-payment for the actual traffic that in total with the IP telephony for communication in the company allows to reduce costs for telephone communication.

Main Features:

• Distribution of calls: the address directory, extensions, contact blocks, employee groups, a conference, the multichannel entering and proceeding lines, readdressing of calls
• Call acceptance automation: queue, conditions of distribution of calls, black list
• Control: the magazine of calls, a call recording, interactive processing of a call, the trainer, notifications on events, the accelerated listen mode, statistics and reports
• Virtual number: text-to-speech, voice menu (IVR), voice greeting
• Personal approach to service: dynamic IVR, transfer to other scenario during the conversation, transfer on the personal and last manager, segmentation, a call transfer, readdressing on the extension
• Authorization calling on the PIN code, voice mail, tags of calls, number of the company for outgoing, connection with the number, hints to the operator, acceptance and the fax delivery, deduction of a call, assessment of employees.

The instrument of call tracking (trackings of efficiency of advertizing sources is built also in the UIS virtual PBX platform up to a key word) and instruments of communications via the website — the online consultant, a call back and the ice generator.

Open API UIS allows to integrate telephony and other instruments of service into CRM- or any other IT systems.

As of April, 2018, already enter the list of ready integration of UIS integration with amoCRM retailCRM CRM Megaplan, CRM Bitriks24, bpm’online (Terrasoft) WireCRM Amber CRM RosBusinessSoft CRM Monitor CRM, the Customer base ASoft CRM, CRM the Car dealer Iris CRM, the Leaf of CRM and also integration with an online service of processing of calls Telephonist — for those who lack resources of own call center.

Also there is a universal integration into the Simple Calls aggregator which automatically connects telephony of UIS with other popular CRM — MyWayhouse, SugarCRM, Simpla CMS, Info Enterprise, Universe, Moidokumenty-Turizm, Business.Py (Klass365), BasePlan, Orderino, FrontPad, Real Estate CRM and others.

2018: Updating of integration with amoCRM

The UIS company announced on April 12, 2018 that in the last update of integration of telephony for business of UIS and amoCRM the feature for thin filtering of the transferred customer appeals in the company and data on them is added. It will allow users of the CRM system to save time for call acceptance and also not to litter a system with excess data for bigger convenience of creation of funnels and reports.

Options of use of such filtering of appeals to CRM can be different depending on business processes of the company. Read more here.

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