reStore

History

2024: Recovery in court of 1.6 billion rubles from an insurance company after a fire in a warehouse in the Moscow region

On July 5, 2024, the Moscow Arbitration Court satisfied the class action of companies associated with the Restore chain of electronics stores: against the Energogarant insurance company in the amount of 1.6 billion rubles. The decision was made in connection with the fire at a warehouse in the Moscow region, which occurred in May 2022. Read more here

2018: Apple re: Store Care Service Center Launch

On November 09, 2018, Inventor Retail Group announced that re: Store, a retail chain of the Apple Premium Reseller format, had announced the launch of its own authorized Apple re: Store Care service center project. One of the first service centers will open in the Metropolis shopping center.

The re: Store Care service center will have access to the entire list of services, warranty and non-warranty repairs (including the official replacement of the iPhone display) in the shortest possible time. Only original Apple components are used during the repair process.

The service center will serve all buyers, regardless of where they buy Apple equipment, and not just re: Store buyers. The client will be able to schedule his visit for a certain time and register through the Apple website or come to the service center without recording. Depending on the complexity of the repair, the period can be from one day to 45 days.

A comfortable environment has been created in all service centers, where during the waiting process, visitors will be able to have a pleasant time. There is guest wi-fi, comfortable chairs, settings tables, the ability to charge your device. In the service center, visitors will be able to use additional services, such as buying accessories and training in the use of devices.

Service center re: Store Care is certified by Apple. All personnel have been trained and are certified by Apple. Service centers will be located in a convenient place for customers, most of the service centers are planned on the territory of re: Store stores (as part of the re: Store service 360 project).

author '= Tikhon Smykov, CEO of Inventive Retail Group ' Throughout its thirteen-year history, re: Store has collaborated with various service centers, both in the regular counterparty and partnership format. In the process, we realized that the best format for interacting with customers in terms of post-sale service will be our own service center, where we can provide and guarantee the same high premium level of customer service as when selling Apple equipment in retail re: Store stores.