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2018/10/22 10:00:00

Affiliate programs of the Russian vendors of an EDMS/ECM products. Research of TAdviser

Successful existence of software developers in the market of IT products and services impracticablly without existence of the developed partner network. Partners help to reduce costs of processes of marketing and sales, will organize communication between the producer and consumers of software products, provide additional services (including, on development of functionality of basic software and training of customers), solve a problem of geographical completeness of business. TAdviser prepared the overview and the rating of affiliate programs of the Russian vendors of EDMS / ESM-produktov.

Content

The maturity of the Russian IT market is rather high, many companies old residents in it already celebrated 20-and even 25-year anniversaries of activity. Naturally, and experience of building of partner relationship at market participants was accumulated considerable – practice of the projects implemented for many years, and observation of activity of competitors, and presence of the western vendors of software whose affiliate programs have several times more long stories also worked for it.

TAdviser prepared the overview and the rating of affiliate programs of the Russian vendors EDMS/ ESM-products

Affiliate programs in the IT market not often become a subject of researches though, their studying and comparison can be of interest to all market participants – developers/software suppliers, integrators and customers. And if vendors and integrators are, as a rule, not bad informed about each other, then the final customer when implementing the project risks to face restrictions which will be caused not by qualification of integrator at all, namely conditions of partnership between integrator and vendor.

The analytical center TAdviser decided to fill the existing space in analytics of the Russian IT market and prepared the overview and the rating of affiliate programs of vendors of EDMS / ESM-produktov.

Technique of rating assessment

1. All evaluation criteria (all them there were more than 30) were separated into 8 groups. Individual marks by criteria in each group were put down, generally on a traditional scale from 0 to 5 (0 – in the absence of the answer or information for exposure of assessment); for some the most important, according to researchers, criteria the range of assessment was expanded – from 0 to 10.

2. A total score within each group of criteria was normalized on module 100 – the normalized assessment represents percent which the gained score in relation to the greatest possible score within group is. For example, if the group included 6 evaluation criteria with a range of 1.5 (the greatest possible amount – 30), and the gathered amount of estimates by criteria was 20, then the normalized assessment on group equaled 67. Normalization of estimates within groups of criteria did not allow to compensate a shortage of points in any by one of groups at the expense of points of other group. The greatest possible normalized assessment in each group of criteria equaled 100.

3. For each group of criteria the weighting coefficient defining influence of assessment within group on the overall rating assessment was set. Weighting coefficients were selected empirically, and according to developers of a technique, corresponded to a deposit of each group of criteria to a final result of relationship of vendor and the partner (on a chain "marketing – sales – projects – support"). Values of weighting coefficients were in the range from 0.05 up to 0.2; the amount of weighting coefficients of all groups equaled 1. When forming final rating assessment the score gained and normalized within group of criteria was multiplied by a weighting coefficient of group.

Thus, the greatest possible rating assessment equaled 100. It should be noted that the maximum amount of points in rating was not gathered by any of the companies though, several participants received the estimates very close to maximum.

Groups of evaluation criteria

Group of criteria Description of group The considered data of poll
1. Communications with partners / candidates for partners Within this group were estimated: convenience of communications of partners with vendor; attractiveness of vendor for new partners The partner section on the website – completeness of information for candidates for partners, structure of a partner network, contacts of partners; the divisions of vendor communicating with partners; methods of communications.
2. The partnership economy Within this group was estimated cost efficiency of partnership from the point of view of partners – a ratio of costs for maintenance of the partner status and the gained income. Assignments to vendor (agreement on support), training cost of specialists, price of the partner statuses.
3. Training / Knowledge transfer to partners Within this group the completeness and quality of processes of a transfer of knowledge and technologies from vendors to partners were estimated. Partner conferences and seminars, special editions for partners.
4. Marketing support of partners Within this group interaction of vendor and partners in the direction of marketing activities was estimated. Joint marketing efforts, compensation of marketing costs, etc.
5. Support of partner sales Within this group interaction of vendor and partners in sales processes via the partner channel was estimated. Purposeful actions of vendor for support of sales through partners
6. Support of partner projects Within this group was estimated technical support by vendor of the projects implemented by partners. Methodology of projects implementation, consultation during projects.
7. Technical support of partners Within this group was estimated expanded technical support of partners by vendor. Solution of complex technical issues, researches, audit, optimization
8. A maturity of a partner network Special group of criteria – complex historical and statistical assessment Completeness of a scope of partner categories, the loudspeaker and stability of a partner network

Results of assessment

At distribution of the companies vendors by final groups of rating researchers of TAdviser made the decision that the Leaders group will include the companies having rating assessment it is higher than a half from greatest possible (i.e., the gathered not less than 50 points of 100); other companies automatically got into the Persecutors group.

The Leaders group was made by the following companies (the list is made in alphabetical order):

  • 1C (in the affiliate program existing since 1991, more than 7400 partners),
  • Directum (in the affiliate program existing since 2005, 90 partners),
  • Docsvision (in the affiliate program existing since 2005, 117 partners),
  • ELMA (in the affiliate program existing since 2008, more than 100 partners),
  • LANIT (in the affiliate program existing since 2017, more than 30 partners),
  • Business Logic (in the affiliate program existing since 2008, 36 partners),
  • EOS Group (in the affiliate program existing since 1995, more than 300 partners).

The Persecutors group included 3 companies (the list – also in alphabetical order):

  • Haulmont (in the affiliate program existing since 2009, more than 40 partners),
  • InterTrust (in the affiliate program existing since 2000, 23 partners),
  • Syntellect (in the affiliate program existing since 2015, 24 partners).

According to the gained points of TAdviser announced several additional nominations to note the most noticeable examples of the best practices used in affiliate programs.

These nominations were result of complex studying of all information provided by participants of the overview during the poll and also the considerable volume of the companies vendors of the materials relating to their affiliate programs published on the websites.

The additional nominations of rating and the companies included in them are listed below:

  • The biggest file of partner projects: 1C
  • The best organization of partner conferences: EOS Group
  • The best methodology of project implementation of implementation: Directum
  • The best model of support of new partners: Docsvision and LANIT
  • The best representation of partners ("partner's portrait"): Docsvision
  • The most dynamically developing partner network: LANIT

Initial data for assessment of affiliate programs

№№ Elements of the affiliate program 1C Directum Docsvision ELMA Haulmont Syntellect InterTrust LANIT Business Logic EOS GROUP
1.partnership Economy
Max. partner discount 60% (regional. distrib.) 55% are not published Not published Not published 50% 50% (the golden partner) Are not published Not published Not published
The min. partner discount 50% (the partner of initial level) 35% is not published Not published Not published Not published There are no data 10% (the partner of initial level) Is not published Not published
Conditions of receiving/increase in partner grade Only for Competence Centers Initial grade - without conditions. Higher grades - number of projects, number sertifitsir. spetsiali-st Initial grade - certification of 1 technical specialist and 1 sales manager. Higher grades - number of projects, number sertifitsir. spetsiali-st Initial grade - without conditions. Higher grades - number sertifitsir. spetsiali-st with required kompetents., accomplishment of the business plan Initial grade - without conditions. Higher grades - number of projects, number sertifitsir. spetsiali-st Initial grade - without conditions. Higher grades - number of projects, number sertifitsir. spetsiali-st Initial grade - without conditions. Higher grades - number of projects, number sertifitsir. spetsiali-st "Gold" grade - without conditions (the first year) Initial grade - without conditions. Higher grades - depending on quantity kvalifikats. the points gained in a year (sales volume, number of projects, participation in actions, etc.) Initial grade - without conditions. Higher grades - number of projects, number sertifitsir. spetsiali-st
Conditions podtverzhd. partner grade Only for Competence Centers 1. Accomplishment of the business plan. 2. Implementation not less than 2 projects in a year. 3. Training/certification of not less than 2 spetsiali-st. 1. Accomplishment of the business plan. 2. Quantity of realiz. projects. 3. Quantity sertifitsir. spetsiali-st Accomplishment of the business plan (regulation on quarter assignments) 1. Quantity of realiz. projects. 2. Quantity sertifitsir. spetsiali-st 1. Quantity of realiz. projects. 2. Quantity sertifitsir. spetsiali-st Only for Competence Centers 1. Accomplishment of the business plan. 2. Implementation of 3 projects. 3. Training of the 2nd spetsiali-st Accumulation of necessary quantity kvalifikats. points (depending on grade) 1. Accomplishment of the business plan. 2. Implementation not less than 2 projects in a year. 3. Training/certification of not less than 2 spetsiali-st
Cost podderzh. the status of the partner (a regular contribution) Is (under the agreement of the franchisee) is not present is not present Yes (regulation of assignments from sales and projects implementation) is not present is not present is not present is not present is not present is not present
Privileges for training/certification spetsiali-st and the partner's managers Training for spetsiali-st of partners at a discount. One free attempt of certification (obtaining the certificate) 1-3 specialists free of charge - depending on the partner's grade Training for spetsiali-st of partners at a discount. One free attempt of certification (obtaining the certificate) Training for spetsiali-st of partners at a discount. Two free attempts of certification (obtaining the certificate) Are not present information 1 specialist - is free Yes (detailed data are not provided) The first specialist - is free. The second specialist - a discount. Sales managers - it is free Free webinars for partners. Training at general rates at a discount Free training within the planned seminars. The special prices for partner groups. One free attempt of certification (obtaining certificate)
2.Partner management
The regular reporting under the statuses сделокНетЕжеквартальноЕжемесячноЕжемесячноЕжегодноПериод it is not set annually monthly 1-3 months (depending on grade) 1-3 months (depending on grade)
The regular reporting under project statuses Is required the description completed проектовЕжеквартальноЕжемесячноЕжемесячноЕжегодноПериод is not set annually monthly 1-3 months (depending on grade) 1-3 months (depending on grade)
Index of partner activity / Kvalifikats. баллыДаДаНетДаНетНетНетНетДаНет
3.Support of partner sales
Protection of partner transactions Is not present comments yes yes yes yes yes yes (partially) yes yes Yes
Compensation nesostoya-vshikhsya transactions There are no comments yes yes Is not published Not published Not published There are no data There are no data Is not published Not published
Support/monitoring of partner transactions Is not present (the franchisee's model) yes yes yes yes yes yes yes yes Yes
4.Support of partner projects
Existence and prorabo-a project implementation methodology tannost Yes, for standard configurations Yes (the most complete methodology) yes yes yes yes Yes, for standard configurations yes yes Yes
A technique of "an output to the mode" of new partners Yes (consulting materials/form) Yes (within methodology) A special service package for the first implementation at the partner Yes (consulting materials/form) Yes (consulting materials/form) Yes (the first project - with obligatory participation of vendor) Yes (consulting materials/form) yes yes (consulting materials/form) Yes (consulting materials/form)
Quality control of implementation of partner projects Yes - for technically difficult projects Yes (the most full control) yes yes yes yes Yes - for technically difficult projects yes yes Yes

The complete version of a research of TAdviser "Affiliate programs of the Russian vendors EDMS/ ECM- products" includes the following chapters:

  • Introduction
  • Idea of a research
  • Partnership: market of vendors or market of integrators?
  • Research purposes
  • Description of a technique of a research
  • Area and objects of a research
  • Point of view of a research
  • Sources of information and the accepted restrictions
  • Results of a research: observations, outputs, recommendations
  • Economy of partner relationship in the market of software (short course)
  • Basic components of affiliate programs
  • The best practices
  • Risks of partnership
  • Problems and risks for vendors
  • Risks for the partner companies
  • Universal risks
  • Rating of affiliate programs
  • Description of a technique of rating
  • Results of assessment

The complete version of a research can be received, having filled out the questionnaire according to the link.

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