T1 Cloud (formerly T1 Cloud)

The main articles are:

• SaaS - History. Philosophy. Development drivers
• PaaS - Platform As A Service
• What is IaaS

2024

Providing access to Nvidia graphics cards H100

T1 Cloud The provider expanded the portfolio cloud services based on GPU graphics accelerators and presented customers with access to video cards Nvidia to H100. This makes it possible to bring to a new level of efficiency work machine learning with and training, neuronets analysis and processing, data high-speed computing, etc. T1 Cloud announced this on May 27, 2024.

Thanks to the launch of this infrastructure service in the cloud, companies can conduct training 9 times faster and up to 30 times faster - inference of AI models compared to previous generations of video cards. This allows them to reduce time to develop and implement AI-based projects, scale flexibly, and accelerate innovation.

Cloud computing with GPUs from T1 The cloud is suitable for training large language models (LLMs), artificial intelligence models that can generate text, translate languages, answer questions in a human way and apply to predictive analytics various fields. Thus, customers from the sphere retail will be able to more accurately predict seasonal demand and sales, financial organizations and - banks speed credit up risk assessment, increase the efficiency of processing transactions in real time and ensure their safety, industrial and enterprises - optimize production processes. The service can also be used to develop unmanned, cars medical diagnostic systems and other applications based on artificial intelligence.

GPU T1 AcceleratorsThe cloud reduces the cost of high-performance computing: renting virtual machines instead of purchasing and maintaining expensive equipment makes the use of graphics accelerators possible for both large businesses and small companies. Depending on the requirements of the project, the client can quickly increase the amount of necessary computing resources. The service is provided on request as part of a subscription model with a guaranteed SLA level and round-the-clock technical support from the provider's specialists.

As of May 2024, T1 Cloud customers have access to virtual machines with GPUs based on NVIDIA A100 and NVIDIA H100 graphics cards in configurations of computing resources from 1 and up to 8 cards per virtual machine, up to 80 GB of HBM3 memory and with a bandwidth of 2 TB/s.

Cloud services with GPU graphics accelerators are deployed on the T1 Cloud infrastructure, taking into account an integrated approach to security and full regulatory compliance.

Every year, more companies are striving to use the capabilities of artificial intelligence in their projects, while machine learning and work with neural networks require powerful computing resources to create complex algorithms and speed up the launch of AI models. Using GPU accelerators in the T1 cloud The cloud solves several business tasks at once: it helps to work efficiently with huge amounts of data, process them faster and perform many calculations at the same time, as well as reduce capital costs for IT infrastructure. One of the important advantages of T1 cloud services The cloud for customers is the ability to use innovative NVIDIA H100 graphics accelerators - such offers are still limited on the Russian market. In addition, we offer a number of GPU configurations for different requests and needs of companies, "said Andrey Nikitin, Product Director at T1 Cloud.

Availability of PostgreSQL, MongoDB and Redis DBMS

Customers T1 Cloud have access to three cloud services Managed Services (managed services) formats at once based on the current versions, and database management systems PostgreSQL. MongoDB Redis T1 Cloud announced this on March 19, 2024.

The services are launched under the Platform as a Service (PaaS, platform as a service) model based on open source technologies and are designed to store, quickly process and manage large amounts of information. With them, companies get ready-made tools from the cloud for efficient work with different types of data and all the necessary functions to ensure the reliability and high availability of stored volumes of information: dynamically scalable computing resources, updating, monitoring health and maintaining system performance, backup and administration. Now the provider's clients can quickly deploy the DBMS of the required configuration under the required load, reducing the cost of their own infrastructure and its support.

databases Postgre, SQL MongoDB and Redis services managed from the T1 Cloud are suitable for businesses of various levels and projects of any scale. For large and enterprise companies, their use provides a transparent cost and budget forecasting model, as well as the necessary flexibility and scaling of resources in application development and testing processes, which significantly speeds up the launch of new products to market. Even with increased traffic and peak loads, the cloud infrastructure provider provides fast response and stable operation of business applications that require continuous data availability. This is especially true for companies from and retail , e-commerce as well as for customers from financial industries that process transactions in real time. At the same time, for small teams startups data management and using cloud services, T1 Cloud makes it possible to redistribute the resources of IT specialist teams related to database maintenance to solve higher priorities for business development.

Set up managed services, store and work with data, and meet the increased security requirements of the cloud that T1 Cloud meets with a comprehensive approach and tiered information protection. Certification of the provider's infrastructure in accordance with 152 FZ, 187 FZ and GOST R 57580 makes it possible for companies to place and process personal and financial data, as well as objects of critical information infrastructure of any category of significance, in the T1 Cloud.

Managed database services are provided using a subscription model with a guaranteed SLA level, advanced service and round-the-clock technical support from T1 Cloud specialists.

The effectiveness of almost any company today increasingly depends on how quickly and efficiently it is able to make decisions based on data analytics. Under these conditions, database management systems become one of the critical services for business. Therefore, with the development of our PaaS portfolio, we primarily focused on the ability to provide access to such popular solutions as PostgreSQL, MongoDB, and Redis using the T1 Cloud. Now companies can launch databases within 10 minutes, which are managed in just a few clicks through a single interface: users only need to determine the size of the capacity and configure a number of individual parameters. This allows the business to quickly solve completely different data management tasks in terms of type and complexity, without having to take care of system configuration and support. Given the needs of T1 Cloud customers, in the near future we plan to expand the list of PaaS-managed services with new types of services that we will present in our cloud, "commented Andrey Nikitin, Product Director of T1 Cloud.

2023

Availability of the Vizor Note service

Russian Vendor Note (Holding) T1 has launched a service with a showcase in, data NOTE VIZOR cloud thanks to which the connection of companies to tax monitoring will become many times easier and faster. This was announced by T1 on December 14, 2023.

The solution is deployed cloud in T1 Cloud. More. here

Adding Arenadata Solutions

Provider cloudy services T1 Cloud (part of the Holding) T1 has supplemented the portfolio of non-import-dependent services from the cloud by providing access to solutions from data management Russian the vendor. This ON Arenadata opens up opportunities for customers to work big data with technology-based with, open source reducing computing infrastructure costs. Arenadata announced this on December 12, 2023.

Now companies can cost-effectively solve data landscape management tasks in the T1 Cloud and speed up the launch of digital products using Open Source components. In addition, the Arenadata product ecosystem can serve as a technological basis for building corporate storage and when implementing projects in the areas of artificial intelligence and machine learning.

One of the key advantages of using Arenadata technologies in the T1 Cloud is the high performance of the cloud infrastructure: provider customers have access to configurations virtual machines processors with increased power of 4.05 GHz, which speeds up the operation and response time of all high-load applications, as well as ensures their uninterrupted operation. This is especially important for companies that work with large amounts of data and have increased requirements for system reliability and security. For example, organizations, and. financial industries retail industries

A separate cloud cluster has been allocated for working with Arenadata products in the T1 Cloud, which provides the ability to operate with large amounts of data in any environment, including public, private and hybrid clouds. The service is provided under a monthly fee subscription model, allowing companies to scale resources more efficiently based on current needs. Customers are also provided with online technical support around the clock from T1 Cloud specialists.

T1 Cloud pays special attention to cooperation with leading Russian developers in order to offer users reliable and secure cloud services that can ensure the efficiency and stable operation of business processes of companies without solutions from foreign vendors. Placing the Arenadata product ecosystem in our cloud strengthens T1 Cloud's expertise in Big Data and enables customers to successfully implement data projects, "said Sergey Malyshev, head of the IaaS T1 Cloud product group.

In the past few years, many Russian companies have found themselves in a situation where it has become quite difficult to purchase equipment or scale infrastructure. The ecosystem of our products provided by the cloud model by one of the Russian T1 Cloud providers will make Arenadata technologies more accessible to organizations from different industries and scales. Thus, domestic companies receive not only a reliable service for working with big data, but also the ability to flexibly scale and save resources, "said Anton Martynov, Director of Partner Relations at Arenadata.

Adding Alt Server and Alt SP Server

Operating systems Alt Server"" and "Alt SP Server" appeared in. cloud provider T1 Cloud The service allows companies to build IT infrastructure any scale on the basis of independent import solutions and speed up the transition to. domestic software This is the fourth in which cloud service the products of the company "" are available, which BASEALT announced this on November 27, 2023.

Using cloud-based Alt operating systems enables customers to quickly and cost-effectively run servers in a virtual environment to implement and manage a robust IT infrastructure. The solution is especially relevant for organizations that need to migrate from foreign OS to Russian counterparts, while maintaining the stable and safe operation of the corporate IT infrastructure.

Access to Alt OS based on clouds T1 Cloud allows companies to use a reliable domestic OS while optimizing IT infrastructure costs, scale and flexibly manage computing resources. Thanks to the partnership of BASEALT with one of the Russian cloud providers, we are improving the functionality of our products and can guarantee customers their uninterrupted operation. Together with T1 Cloud, we will continue to develop cooperation both on existing projects and on a number of new ones, "said Nikolai Lukovkin, head of work with BASEALT partners.

Alt OS from the T1 Cloud is available to companies from various industries, including with increased information security requirements. Organizations belonging to the subjects of the critical information infrastructure (CII) can choose the Alt SP Server operating system with built-in information protection tools certified by the FSTEC of Russia.

The service is provided according to the subscription model with a monthly postpayment, which makes it possible to efficiently scale the client's resources depending on current needs. Users of the service are provided with operational technical support from T1 Cloud specialists in 24x7 mode by phone or e-mail.

T1 Cloud provides a high level of security of infrastructure and customer data due to the reliability of the service provider cloud, which meets all security requirements of the legislation of the Russian Federation. The cloud platform is deployed in Tier III data centers in Russia and is certified in accordance with Federal Law No. 152 and Federal Law No. 187 for the highest level of protection of personal data and critical information infrastructure.

"The placement of Alt operating systems in the T1 Cloud expands the possibilities for customers to create a reliable IT infrastructure based on domestic software products. Flexible cloud scaling and resiliency enable companies to quickly and cost-effectively address critical challenges of moving infrastructure to Russian certified software, develop their own IT products, and store and store data securely. One of the main advantages is that the responsibility for service support falls on the shoulders of the cloud provider, so companies can be confident in the stability of the systems, "said Andrey Bibikov, head of SaaS services at T1 Cloud.

Availability of Astra Linux OS in Voronezh and Eagle editions

Cloudy provider T1 Cloud Astra Group and signed a contract to provide operating system Astra Linux from T1 Cloud. Astra Group announced this on August 8, 2023.

With the conclusion of the contract, the domestic operating system Astra Linux becomes available to T1 Cloud customers in two versions: the basic "Eagle" or with enhanced protection of confidential data - "Voronezh." The Eagle option is suitable for those customers who need a high-quality domestic OS to deploy development environments and third-party services that do not require special information security tools, and Voronezh to work with the most sensitive client data and ensure the maximum level of UZ-1 protection.

The service is provided according to the subscription model with a monthly postpayment, which makes it possible to efficiently scale the client's resources depending on current needs. Users of the service are provided with operational technical support from T1 Cloud specialists in 24x7 mode by phone or e-mail.

As of August 2023, there is an increased demand for Astra Linux from Russian business and state-owned companies. The expansion of the partner network and, in particular, providers is strategically necessary to maintain comfortable access for users to the products of Astra Group. T1 Cloud became the first service provider with which we signed an agreement on the provision of Astra Linux OS in the cloud by payment subscription after the fact, - said Anton Rudevsky, director of the department for work with partners of Astra Group of Companies.

For August 2023, Astra Linux meets all the necessary functionality and security requirements. Answering the request of its customers, T1 Cloud becomes a service provider of this operating system with a convenient service model, - said Andrey Nikitin, Product Director of T1 Cloud.

Integration of protection against DDoS attacks StormWall

The companies T1 Cloud StormWall signed a memorandum of intent in terms of technological partnership. The companies plan to jointly provide T1 cloud Cloud with reliable protection of organizations from public sectors the and commercial sphere from DDoS-attacks the latest generation. T1 Cloud announced this on June 19, 2023. More. here

2022

Launch the Cloud Backup Tool

Cloudy provider T1 Cloud announced on June 10, 2022, the launch of a solution-based cloud tool backing up data Cyber Backup Cloud from the company. Cyberprotect This Backup as a Service allows service providers to provide data protection reliable users and services as per backup.

Cyber ​ ​ Backup Cloud solution is available for connection on the T1 Cloud platform. It is completely built on, Russian software adapted for the domestic market and meets the tasks of digital independence. Management of backup and recovery tasks data is available from a Russified web portal, with which an employee with any level of technical training can work. The cloud backup solution protects more than 25 platforms - and operating systems applications multi-vendor environments virtual.

Among the features of this solution, in front of analogues, one can note the flexibility and stability of the service, adaptability, confidence that the backup will work without force majeure, the ability to store copies of data in the T1 Cloud, if it is not possible to maintain its own reliable storage of backups. Customers will be able to use both their local sites for storing copies and a hybrid scheme, for example, store online backups, and store archived backups in the cloud.

Among cloud providers, Backup as a Service is becoming more and more famous. Cloud hybrid backup service Cyber ​ ​ backup Cloud allows you to secure data and systems in any environment - physical, virtual or cloud without capital costs for implementation. It is a ready-to-use Backup as a Service solution trusted by our service provider and customer partners, said Sergey Sharov, manager of cloud development at Cyberprotect.

We offer our customers an alternative backup solution based on Russian software. Clients will be able to create backups of physical or virtual machines, databases and applications. Backups will be stored in the cloud T1 Cloud repository, customers will be able to access them from anywhere by cloud subscription, noted Anna Semina, product manager of Backup as a Service T1 Cloud.

Launch T1 Cloud Multi-Factor Authentication

On April 21, 2022, the company T1 announced that cloudy provider T1 Cloud had launched a tool for authentications employees of organizations and external users when accessing corporate resources based on - Multifactor a system two-factor authentication and access control for any remote connection.

The service involves the authentication of users as a second factor when accessing any corporate resources (VPN, VDI, Windows and Linux infrastructure, cloud applications) with support for single sign-on (SSO) technology. The implementation of the service in the organization takes from 2 hours.

The user authentication tool provides safety access information to the resources and network infrastructure of the company, reduces the risk of unauthorized access, according to the company, by 99%, without creating additional risks, prevents theft accounts data breach and network, as well attacks as any protects resources, regardless of their type.

Among the key features of the service are the creation of an additional level of security in addition to the main authentication method, access of external users to corporate resources without compromising the security, continuity and integrity of business processes, as well as optimization of costs for IT support and access control processes.

"Multivariate authentication T1 Cloud" allows you to protect switching tools, hardware and software firewalls Check Point(,,,), Cisco UserGate Citrix Gateway tools (,), cloudy virtualizations VMware vCloud Huawei Cloud remote workstations and VDI (, RDP,), Citrix cloud VMware Horizon applications (,,,), Windows GSuite Trello SalesForce Slack infrastructure (Web Access, Windows Outlook VPN, NPS,) and Linux Remote Desktop Gateway infrastructure (,, Sudo). OpenVPN SSH

The T1 Cloud Multifactor Authentication service also provides the ability to configure group access policies, such as authentication methods, information resources, and access objects, as well as restrict access by IP address, address range, or by day or time.

Multifactor"" Russian is a system developer IAM that uses models, Software-as-a-Service which minimizes the cost of deploying and maintaining a local infrastructure. The distribution model used does not ON create additional risks due to the separation of the first and second factors: passwords they circulate there, and an additional level protection is installed on top of the old architecture. A feature of the project is the current methods of checking the second factor: own, -,, mobile application Telegramboat biometrics hardware and FIDO2 OTP tokens, as well as traditional, calls and SMS applications with OTP. We are glad to start cooperation and are confident in fruitful work with T1 Cloud, "- comments Konstantin Yan, CEO of Multifactor.

{{quote 'author
= notes Mikhail Avseenko, head of information security products at T1 Cloud. |«Реализация кибер-риска в компаниях становится лишь вопросом времени, если превентивно не принять мер защиты подключений к корпоративным ресурсам. Игнорирование рисков может привести к financial losses, reputation damage, intellectual property theft and trade secrets. The T1 Cloud Multifactor Authentication service is a simple, lightweight hybrid solution that does not require additional capital costs for infrastructure and third-party licenses to help mitigate these risks, "-}}

2021

Availability of Managed Services Secure SDLC

Cloudy provider T1 July 29, 2021 announced that together with the company SolidLab they are launching a secure cloud development platform "Secure SDLC in the cloud " for large and medium-sized companies developing digital products. The kit cloud services will protect business applications in the process of their creation from significant material and reputational damage. More. here

PCI DSS v3.2.1 Compliance

Cloudy provider T1 Cloud has confirmed compliance with the requirements of the international standard PCI DSS (Payment Card Industry Data Security Standard) version 3.2.1. They are mandatory for all companies operating with an international payment processing infrastructure. This was reported on July 22, 2021 in. Group of T1

The presence of a T1 Cloud certificate suggests that the cloud provider complies with all the requirements of the PCI DSS standard, and its platform and process organization can eliminate the risks of data leakage of payment cards from information systems located in the cloud. This ensures the security of the cloud's computing power to process and store customer transaction data, a high degree of protection against theft, and potential financial losses.

"The successful audit and status confirmation indicate a high level of competence in the field of information security and reliability of T1 Cloud, which guarantee protection against theft of client data and other fraudulent actions in transactions. In addition, the cloud will allow customers to save money: when certifying their application, they will not have to additionally certify the part related to virtualization, "− said Mikhail Blinov, director of the cloud provider T1 Cloud.

GPUaaS Service View

On July 15, 2021 cloudy provider T1 , Cloud introduced the GPUaaS (GPU as a Service) service based on high-performance graphics accelerators. Nvidia The service will allow companies to solve business problems that involve tens AI of times faster than on a vCPU.

GPU NVIDIA A100, on the basis of which the service functions, provide a high degree of scalable acceleration of work with neural networks and artificial intelligence and allow you to implement scenarios that require parallel high-performance computing. The four profiles in the GPUaaS service allow you to quickly adapt resources to changes in requests, varying the set of computing blocks and the amount of video memory.

The GPUaaS service from T1 Cloud allows you to solve the following types of problems: training artificial intelligence models and deep learning algorithms, machine learning tasks, data set analysis and visualization, high-performance computing (HPC).

The service is addressed to companies from various fields of activity: media and entertainment, and pharmaceutics extracting processing, and industries constructions finance many others. Thus, in the financial sphere, GPU computing is used to solve problems related to fraud prevention, and in - to retail predict demand, manage orders and recruit personnel. And the use of a GPUaaS-based platform in the field, medical for example, for image analysis by artificial intelligence, will reduce the burden on doctors and reduce the likelihood of human influence.

Artificial intelligence and machine learning set the vector of development in many industries: retail, banks, industry, telecom and others. These technologies allow you to optimize customer service, business processes and production organization. At the same time, AI models are becoming more and more complex every year, for example, when working with conversational (speech) AI. Their training requires not only significant computing resources, but also the ability to scale them. The GPU as a Service presented T1 Cloud anticipates the growing needs of customers and offers a special solution for the domestic market that opens up opportunities for all companies working in the field of AI, - said Mikhail Blinov, director of the cloud provider T1 Cloud.

The NVIDIA A100 GPU with tensor cores provides unparalleled acceleration for AI, data analysis and HPC for the most complex computing tasks. Tensor cores support operations with different accuracy and dynamically optimize computing to improve performance without changing the accuracy of the final results, "comments Irina Lobacheva, NVIDIA Partner Manager.

The GPUaaS service is provided from the T1 Cloud hosted DPC Tier in III. The availability of the service is 99.95%. Virtualization implemented on the basis, and VMware operating systems can be used as guests and. Windows Linux

To be included in the T1 group

The group, T1 one of the representatives, Russian IT services market on April 21, 2021 announced the merger of the Group companies "" Technoserv under a single brand "T1." Responsible for cloud services the group is the direction of T1 Cloud (formerly Technoserv Cloud),. More. here

TalentForce Platform Availability

Technoserv Consulting"" On March 26, 2021, it announced that it had deployed an HR platform TalentForce cloud in Technoserv Cloud. More. here

2020

35% customer growth

At the end of 2020 cloudy provider Technoserv , the number of Cloud customers increased by 35% compared to 2019. The company announced this on December 22, 2020.

Assessing the results of the outgoing year, Technoserv Cloud notes that key indicators of the company's development show positive dynamics. Thus, the number of clients of the cloud provider has increased. Among them, the largest share is occupied by IT companies - about 29% of the total number of customers, 19% - companies from the retail sector, 12% - industrial enterprises.

In 2020, Technoserv Cloud continued to modernize its infrastructure and develop its product line in order to improve the quality of services provided. In the spring, a virtual infrastructure for services was launched. 1C A high-performance 3.1 GHz cluster on a platform virtualizations VMware with access to vCloud Director control panels is certified and prepared to work with those data requiring a high level of protection, such as an accounting or HR information system. Placing 1C products in the Technoserv Cloud cloud will allow small business startups to significantly reduce the cost of creating and maintaining their own. IT infrastructures

Technoserv Cloud has updated the IaaS virtual infrastructure management platform to VMware vCloud Director 10 (vCD 10). The vCD 10 version has improved and simplified the user interface, added platform functionality. vCD 10 is adapted for multidisciplinary workloads and supports integration with services that provide a more convenient way to manage the infrastructure in a virtual data center, for example, using a mobile application.

In 2020, the Veeam Backup & Replication service was updated due to the decision. backup Now customers have the opportunity to carry out backups virtual machines hosted in the cloud without losing network access to them, which ensures continuous operation of business processes the company and minimizes risks arising from software and hardware failures. Technoserv Cloud based backup service Veeam is designed specifically for highly virtualized cloud infrastructures, and data or system recovery, if lost, takes only a few minutes. In addition, data in the backup system is protected from unauthorized access and. cyber threats

Technoserv Cloud from the first days actively connected to measures to counter the pandemic COVID-19 and already in March supported the online program "Stop" in the Coronavirus mobile application "Здоровье.ру," becoming a technological partner of the project. The program was created by doctors of St. Petersburg with the support of the Ministry of Health RUSSIAN FEDERATION National Medical Research Center for Therapy and Preventive Medicine and the National Medical Research Center for Physiopulmonology and Infectious Diseases. By installing a free application, anyone gets the opportunity to take an online test and assess the risk of infection, as well as receive personal recommendations on whether to see a doctor and how to do it correctly.

Concern for the business of customers for Technoserv Cloud has always been and remains in the foreground: we have all the necessary tools for the rapid deployment of virtual infrastructure for companies of various levels, its scale and support. It is nice that our competencies are highly appreciated by both customers and independent experts, such as the IT marketplace Market.CNews, which ranked our company 2nd in the ranking SLA among the Russian providers. The availability and reliability of cloud infrastructure remains one of our main priorities, "said Mikhail Blinov the head of Technoserv Cloud. - In 2021, we will continue to develop our platform. One of the key areas on which we are working is the development of an environment under container virtualizations management, in the Kubernetes near future we will be able to offer our client a new and different level of comfort - the Managed Kubernetes computing resource service. In addition, we are developing IaaS an A100-based GPU infrastructure virtual machines Nvidia to support projects to develop artificial intelligence (), (ML) AI machine learning and other tasks that require increased performance.

Location of Sever.AI application

Cloudy provider Technoserv October 22, 2020 announced the placement of a solution Sever.AI for the developer of HRtech solutions that TalentTech automates recruitment and other HR processes based on. artificial intelligence

{{quote 'Sever.ai can interview 100,000 customers in a day or conduct a large-scale recruiting campaign as soon as possible. This includes finding the optimal candidates for vacancies from a wide base, calling them, conducting a video interview and evaluating it. To perform a large number of operations and process them, you need powerful and uninterrupted computing resources. It will be optimal for us to receive them from the cloud: this allows you to optimize payment and quickly scale the process with a sharp increase in load. We have already collaborated with Technoserv Cloud on other projects and were confident in the quality of its services, - said Vladimir Li, SRO Sever.ai. }}

The application was hosted on the Technoserv Cloud cloud platform, its work is supported by the Virtual Infrastructure (IaaS). Cloud placement ensures customers Sever.ai stability and high service performance, as well as 24/7 availability of computing resources. It is guaranteed at the 99.95% level, that is, no more than 21 minutes of downtime per month. To store an extensive database of resumes and video interviews of candidates, the solution uses Cloud Storage. It allows you to store hundreds of PB (petabytes) of frequent access data, which implies high loads, fast and constant access to files and the ability to change them.

In a situation where the growth of business and, accordingly, computing resources is difficult to predict, the cloud becomes the best alternative. Additional benefits in the Technoserv Cloud cloud can be obtained thanks to the flexible tariff policy Pay as you go, increased reliability due to multiple backups of key platform components and a high level of security, - commented Mikhail Blinov, head of Technoserv Cloud.

Upgrading vCloud Director to version 10

The Technoserv on July 30, 2020 announced the update of the vCloud Director platform to version 10.

VMware The vCloud Director platform is an important tool for managing the cloud infrastructure. It allows clients cloudy provider to create and manage, virtual machines access rights to an information resource pool, migrate from another cloud, configure flexible firewall rules, create VPN connections, and more.

In the updated version of vCD 10, the user interface has been improved and simplified, and platform functionality has been added. The user can configure the network adapter of the virtual machine during its creation, change password and settings. An additional mechanism has appeared - authentications API OpenAPI, which provides two different authentication endpoints for the provider and tenants. vCD 10 is adapted for multidisciplinary workloads and supports integration services that provide a more convenient way to manage an infrastructure in a virtual one, data center for example, using. mobile application

We continue to modernize the Technoserv Cloud virtual infrastructure, making it more competitive and convenient for customers. The updated version of the vCD 10 platform will help us not only improve the security data placed in the virtual data center, but also simplify the interaction of our customers with the service. The interface of the vCD 10 platform fully works on the basis of HTML5 the -frame. Clarity Therefore, it is intuitive within the overall concept of other VMware products. Thanks to the updated version of the portal, customers will be able to fully manage their infrastructure in the Technoserv Cloud, − commented the Mikhail Blinov head of Technoserv Cloud.

Optimize your virtual infrastructure with Veeam-based backup service

May 20, 2020 cloudy provider Technoserv Cloud announced the update of the service backup with a solution from Veeam Backup & Replication. Veeam Software As a silver partner of the VCSP program, Technoserv Cloud offers its customers data management solutions in the cloud based on Veeam.

Clients can back up virtual machines hosted in the cloud without losing network access to them. Thus, the service ensures the continuous operation of the company's business processes, as well as minimizes risks arising from software and hardware failures. In addition, the solution will contribute to the availability of the cloud data center and accelerated data recovery.

Using the Veeam Backup Enterprise Manager-based Self-Service Backup Portal web control panel, Technoserv Cloud clients will be able to control the backup process: receive information about disk space, create and modify backup jobs, view their results, and receive notifications about the status of the copy.

According to Cloud Data Management report 2019, Russian organizations lose data due to downtime of critical applications costs an average of $80,463 per hour. The cloud can be a great tool for fast data recovery and business continuity.

We strive to make the work of customers with our virtual data center as comfortable as possible. With Veeam Backup & Replication, our customers can create virtual machine backup jobs on their own. One of the main tasks of any service provider is to ensure the continuous operation of the customer's business processes, on which the effectiveness of the final result depends. Veeam-based Technoserv Cloud backup service is designed specifically for today's highly virtualized cloud infrastructures, and data or system recovery, if lost, takes only a few minutes. In addition, data in the backup system is protected from unauthorized access and cyber threats, − noted Mikhail Blinov, head of Technoserv Cloud

To stay competitive, cloud providers offer their customers the most advanced backup, recovery, and data management solutions in all environments, including the cloud. It is due to the convenient simple, flexible and reliable solutions of Veeam that Technoserv Cloud customers are not only confident in protecting their data, but also can manage backup policies themselves, conduct data recovery on their own. - says Vladimir Klyavin, Veeam Regional Director for Russia, CIS, Ukraine and Georgia

Launch virtual infrastructure for 1C products

April 29, 2020 cloudy provider Technoserv announced the launch of a virtual IT infrastructures product line for placement in the cloud. 1C

The technoserv has prepared a cloud infrastructure for 8 services 1C: Accounting ZUP 8 Trade Management , and in the cloud on a powerful 3.1 GHz cluster. The service is built on a platform virtualizations VMware with access to control panels. vCloud Director The virtual infrastructure is easy with the existing one it is integrated and allows you to create a backup system or. hybrid cloud

When connected, the client is provided with a cluster in a secure Tier III data center built on 3.1 GHz high-performance processors, certified and prepared to work with data that requires a high level of protection, such as an accounting or HR information system. At the same time, the virtual infrastructure for 1C includes a backup system, cloud storage, a database and Internet access. Customers gain access to the vCloud Director's personal account to configure dedicated resources, access to the VMware hypervisor, a Service Desk account for 24/7 claims, and an individual technical support manager.

A high-performance processor ensures 1C is running smoothly, which is important for human resources department or accounting staff. Placing 1C products in the Technoserv Cloud cloud will allow small businesses and startups to significantly reduce the cost of creating and maintaining their own IT infrastructure.

Our service is designed for customers using 1C products who need additional capacity to keep services running smoothly. In information databases on the 1C platform, errors may occur, violation of the integrity of the database. In this case, all data may be lost. The virtual infrastructure is built on a powerful 3.1 GHz cluster and is located in a secure Tier III data center that allows uninterrupted system maintenance. Daily backups help reduce the risks that can arise from software and hardware failures, − said Mikhail Blinov, head of Technoserv Cloud.

Launch Infrastructure Management in the Cloud

April 23, 2020 cloudy provider Technoserv announced the launch IT infrastructure of a client management service in the cloud.

As part of the service, Technoserv carries out a full range of work on the configuration, administration and support of the customer's information complex. Cloud provider specialists audit and evaluate the client's current infrastructure, work out the architecture of the solution within the framework of a standard or hybrid cloud model, and then migrate to the cloud. "Infrastructure management in the cloud" will serve virtual data center IaaS (),, operating systems products, Microsoft application and. ON DBMS

The service has a number of advantages: it can reduce operating costs, increase the level of network support and reliability without increasing the staff of the organization, simplify access to products and technologies, and help focus the efforts of IT specialists on strategic tasks. In addition, it involves direct interaction between client application administrators and cloud platform engineers. This significantly increases the speed of reaction, solving complex problems and guarantees the maximum availability and performance of client business applications with a single SLA. The customer's IT system is maintained and maintained 24 hours a day.

Business is increasingly preferring cloud technologies, demand for them is increasing. We continue to improve our cloud and expand our product line − launch services that most fully meet the tasks of our customers. The service launched to administer, manage, and support the customer's infrastructure in the cloud will optimize the company's IT infrastructure. Thanks to it, companies can reduce operating costs and significantly save administrative resources, commented Mikhail Blinov, head of Technoserv

Launch of the "Industrial Internet of Things from the Cloud" service

On April 21, 2020, Technoserv announced the development and launch of the Industrial Internet of Things from the Cloud service, which is designed for cloud monitoring of diverse equipment and technological processes.

According to the company, the industrial Internet of Things (IIoT) is a platform that provides data exchange between physical machines and digital devices, followed by intelligent processing of this data. Companies use IIoT platforms for remote monitoring, production control, change analysis and implementation of changes in production based on the obtained data.

The Industrial Internet of Things from the Cloud service is provided from Technoserv's own cloud, the Technoserv Cloud cloud platform. It is focused on the needs of enterprises in various sectors of industry, power, oil production and agriculture.

The service allows you to organize automated data collection from devices or production equipment and their subsequent processing on the cloud platform. At the same time, the range of tasks to be solved is very wide and depends on the choice of the customer: monitoring of personnel actions or workload of the production with identification of its bottlenecks, remote diagnostics of the technical condition of the equipment and its errors, tracking of the actual amount of manufactured products, analysis of the technological process and identification of the need for its optimization, digital double of production.

The quality and objectivity of the received data (signals from equipment) is ensured by the absence of an operator and a human factor, as well as the ability to receive any signals and use a very wide range of algorithms in their processing. Additional advantages are the ability to diagnose and analyze through the creation of validation algorithms and the launch of diagnostic programs.

The service "Industrial Internet of Things from the Cloud" is organized on the basis of a universal software platform - Winnum. It provides an intelligent environment for building and later debugging applications: device connectivity modules, a secure cloud, a platform for connecting users, and industry-ready solutions and developer libraries (SDKs).

The Winnum platform allows the company to independently, even without involving programmers, create its own solutions for its needs and reach the level of "smart production." It also greatly simplifies the connection procedure by supporting the platform of all known controllers (Siemens, Heidenhain, Fanuc, Haas, Mazak, Mitsubishi, Balt-Systems, Schneider Electric, Shimaden, Omron, etc.) and the main industrial protocols. At the same time, equipment not equipped with its own controllers can be connected using the Winnum Hardware OE media module, and for rare systems, during commissioning, we will provide individual support. told Alexander Moskovchenko, Winnum Development Director

To connect to a cloud platform, an enterprise needs to deploy server Winnum the Connector, which provides the "" mechanism, at its facilities, and foggy calculations physically connect equipment to it via a technological network using the protocol. Ethernet In this case, you can connect both through the available RS-232/485, MPI/PROFIBUS interfaces using a special Ethernet gateway, and industrial protocols (ModBus RTU//, ASCIITCP OPC DA/UA). The "Winnum Connector" server must be configured to access the cloud platform via the Internet. To protect this Internet connection, one of the built-in algorithms, enciphering including GOST, can be used.

Each user has a personal account, in which he can form the solution he needs on the basis of ready-made modules independently or with the involvement of an expert from Technoserv. The simplicity and quality of the platform guarantee the effectiveness of remote communications between the customer's specialists and the Technoserv Cloud cloud platform when organizing a connection.

Thanks to our cloud service, any enterprise will be able to quickly organize an IIoT network. According to our estimates, on average, it will take about 5 days to connect one workshop. An additional advantage of using a Solution SaaS from the cloud will be security, simplification of project financing by transferring CAPEX costs to OPEX and the ability to abandon the use of the service at any time without significant financial losses. told Mikhail Blinov, head of cloud provider Technoserv Cloud

IoT is a promising direction for April 2020: according to analysts, the number of IoT connections will grow by 2025 to 25-41 billion in the world. The Russian market already at the end of last year showed an increase of 8.3%, according to IDC, and by 2021 its growth is predicted at an even more significant pace, given the interest of the largest players. Our experience confirms this: compared to 2019, our customers' interest in IIoT solutions increased by more than 12%. In preparing the solution for operation, the most important task for us was to ensure its versatility and the ability to connect enterprises in various industries, that is, to provide our customers with a powerful and modern tool for digitalizing their production processes. Therefore, we chose the solution of our technology partner Winnum as the basis. told Andrey Shuravin, director of the center for industry expertise of Technoserv Group of Companies

Intel Xeon Gold 6254 3.1 GHz Processor Cluster Launch

On March 5, 2020, Technoserv announced the acceleration of the cloud by launching a cluster on modern second-generation IntelXeon Gold 6254 processors with a frequency of 3.1 GHz.

Most of Technoserv Cloud's IT infrastructure is built on 2.6 GHz clusters of computing nodes. To optimize and speed up individual cloud client applications, higher-level power was required.

Technoserv Cloud has upgraded its own cloud platform to improve its performance by introducing eighteen-core Xeon Gold 6254 processors clocked at 3.1 GHz. They significantly speed up the work of all high-load applications of the corporate infrastructure and have extensive functionality. For example, they allow you to move more environments to the cloud using Intel VT-x Virtualization Technology, and also support Enhanced Intel SpeedStep Technology, which balances high performance and power consumption. Intel Deep Learning Boost Technology accelerates data output, which is important for built-in acceleration of artificial intelligence running on cloud power.

We continue to increase virtual capacity and improve the cloud infrastructure, focusing on the needs of our customers. The launched 3.1 GHz high-performance cluster is designed to run AI-based applications that require a high-performance infrastructure. In addition, it improves the performance of any high-load enterprise infrastructure applications. Placing IT systems in an updated cloud will save on the purchase of additional computing power to solve the customer's business problems, noted Mikhail Blinov, head of Technoserv

The successful operation of the cluster was confirmed by customers of Technoserv Cloud. These are companies using a set of database storage services, Kubernetes developers and other clients, for which one of the main criteria is to provide high performance and level of technical support.

PCI DSS Compliance Certificate Version 3.2.1 Update

February 20, 2020 cloudy provider Technoserv announced the update of the certificate of compliance with international standards PCI DSS of its product Technoserv Cloud.

PCI DSS (Payment Card Industry Data Security Standard) − a security standard data payment cards developed by international payment systems Visa and. MasterCard

The certificate confirms the competencies of Technoserv Cloud, as well as compliance with the requirements of the international PCI DSS standard version 3.2.1. It guarantees a high degree of protection when storing and processing data of customers - financial organizations and retail companies. The presence of a certificate allows customers of a cloud provider to place information systems on computing power for processing payment card data and provides additional protection against financial losses.

Technoserv Cloud has a complete set of documentation required to conduct operations in accordance with Russian law. Our equipment is certified according to Russian and international standards. We ensure the security of the cloud infrastructure, including during peak loads, noted Mikhail Blinov, head of Technoserv Cloud

2019

42% customer growth

On December 19, 2019, Technoserv announced the results of Technoserv Cloud in 2019.

For Technoserv Cloud, 2019 was effective − the number of customers increased by 42% compared to 2018. The most active users of the services were IT companies, they account for more than 30% of the total number of customers of the cloud provider. 11% are retail representatives and 10% industrial enterprises. The high level of customer loyalty is evidenced by the fact that they not only stay with the Technoserv Cloud, but also recommend it to their partners.

The Technoserv Cloud product line is expanding and adapting to market needs. As of December 2019, it includes 13 services, including: "Cloud test environment," Firewall for protecting web applications (WAF), as well as comprehensive protection against DDoS. This flexible solution can be integrated into the system at any time without disrupting its operation. The service responds to one of the main customer requests - to ensure data security in the cloud and protection against cyber threats.

The most popular service in 2019 remains the "Virtual Data Center," and one of the key PaaS products is the information technology infrastructure for the SAP HANA platform, which is built on equipment and software solutions from leading world manufacturers. It includes computing, virtualization system, data storage, backup and recovery, LAN, and monitoring. At the same time, the virtualization complex is divided into two clusters: the first for testing and development environments, the second for a productive environment.

Technoserv Cloud is continuously working on the development of the infrastructure component. Due to the increase in the number of clients by 40%, the VMware cluster in the Protected segment was expanded. For customers who are demanding on the performance of their systems, additional processors with a frequency of 3 GHz are planned to be launched in the first quarter of 2020. They are also suitable for customers who use the 1C system and plan to transfer it to the Technoserv Cloud.

In addition, Cloud S3 Storage has been expanded: two high-performance clusters have been commissioned - Eric and Stan, built on Dell R730xd. "Object Storage" was updated to version 7.1.2, a number of imperfections related to the work of Access Lists and Identity and Access Management (IAM) were eliminated. The OpenStack virtualization platform is optimized with an advanced type of storage based on Ceph DSS using NVMe Flash drives. The upgrade of DWDM networks using the Ekinops 360 platform has been completed.

Technical support for Technoserv Cloud customers in 2019 was provided at a high level. With the SLA at 99.95%, the response time and positive incident closure was 20% of what was set by the contract.

It is very pleasant to note the increase in customers of our services from various industries. The level of application of cloud services in business is increasing. According to IDC Russia research, the cloud market is growing rapidly and will continue to develop actively for at least five years. In the next four years, the IaaS and PaaS solutions market will grow to 51 billion rubles by 2024. We will continue to scale our platform horizontally. We are thinking about creating another site. In addition, an expansion of the product line is planned in the near future. For example, added backup based on Veeam, an environment for working with Kubernetes containers, there will be a service for administering, managing and supporting the customer's infrastructure in the cloud - Cloud Managed Services, noted Mikhail Blinov, head of Technoserv Cloud

Joint solution with Qrator Labs to protect against DDoS attacks

On December 12, 2019, it became known that Technoserv and specializing Qrator Labs in countering - and DDoSto the attacks ensuring the availability Internet of - resources, they present an updated comprehensive service for protection against DDoS with the simultaneous use of WAF (Web Application), Firewall focused on needs. retail

The service allows you to prevent malicious attacks on information systems, the number of which increases during pre-holiday sales. Often, companies prefer a simplified one over an integrated DDoS protection system. However, such solutions cannot guarantee no loss due to business system downtime during a peak load or targeted attack. Timely prevention will ensure the uninterrupted operation of information resources and will avoid financial costs.

Now retailers and other customers with high-load websites can connect the updated Technoserv Cloud and Qrator Labs solution to protect against DDoS attacks with an additional level of security through WAF. The service is able to prevent multi-vector attacks that can modify data and disable the organization's business systems.

The comprehensive DDoS protection service cloud in Technoserv Cloud is based on the high-tech Qrator filtering network using a distributed traffic cleaning system machine learning and to recognize threats and automatically neutralize attacks. In addition, the service provides tiered protection against failures when protecting against attacks and is one of the most reliable in the market. That is, the internal standard of duplication of all components applies not only to equipment and power supply, but also to dedicated channels, communications points and DPCs connections to contractors. The service is suitable for business, the revenue and reputation of which directly depend on the flawless stability of the company.

{{quote 'author = noted Mikhail Blinov, head of Technoserv Cloud'B highly competitive business DDoS is one of the common means of unfair struggle. We offer a wide range of tools to maximize the security of customer information systems in the Technoserv Cloud. A lot of effort has been made to ensure that our protection services, like bricks, can be built into the solution. For example, the WAF service can be integrated into the system at any time without disrupting its operation. In addition, potential customers can use this simple and convenient solution, for example, only during periods of peak loads on their basic protection system, }}

{{quote 'author = comments Alexander Lyamin, founder and CEO of Qrator Labs' DDoS attacks remain one of the most prominent threats to Russian businesses developing digital service channels. Accordingly, the level of maturity of companies in approaches to cybersecurity is gradually growing. Already thousands of companies from various industries have entrusted Qrator Labs with ensuring the continuity and stability of their information resources by connecting to Qrator's fault-tolerant distributed traffic filtering network. Through our collaboration with Technoserv Cloud, we will be able to further expand our customer pool with support from our partner, who has extensive expertise in implementing large-scale IT projects, }}

Simplified connection to Valarm WAF solution

On November 21, 2019, Technoserv announced that it had entered into a partnership agreement with Onsek. Clients of the provider will have access to a firewall to protect web applications (WAF). This service is based on the Technoserv Cloud infrastructure and the Valarm platform. Read more here.

Upgrading Optical Networks with the Ekinops 360 DWDM Platform

On November 14, 2019, the company Technoserv reported cloudy provider that Technoserv Cloud had completed the upgrade optical networks using a modular multi-protocol DWDM platform. Ekinops 360 More. here

Starting a Firewall to Protect Web Applications

On November 7, 2019, Technoserv announced the − Web Application Firewall (WAF) web application protection service. Firewall for the protection of web applications is built using technologies machine learning based on the fault-tolerant infrastructure of Technoserv Cloud and the platform. Valarm Web traffic passes through the filtering nodes of the WAF complex. The service provides automatic monitoring and allows you to achieve the best efficiency when detecting vulnerabilities and protecting against hacker attacks web applications, Zero-day,, botnets selection passwords and other individual threats. The use of WAF does not require changes in the source code, but it allows you to detect and block attacks in a timely manner even at the stage of the attacker's search for weaknesses.

WAF has a number of important advantages. The system is a self-sufficient complex that does not need to change the architecture of the protected project. to servers The project does not require access, provider which ensures a high degree of isolation of the protected perimeter of the client, and also allows you to create a simple and understandable scheme for dividing areas of responsibility. Providing protection does not require additional computing power from the customer. The service provides the ability to combine WAF with protection against DDoS attacks with the transmission of cleared traffic over isolated channels. All proposed tariff plans include a fault-tolerant configuration, as well as the ability to ensure the protection of projects located not only cloud in Technoserv Cloud, but also located on the client's sites.

{{quote 'author = noted Mikhail Blinov, head of Technoserv Cloud' Modern business is rapidly mastering Internet technologies, moving online, and we cannot allow our customers to become easy prey for criminals on the network. In this regard, special attention is paid to ensuring a high level of information security. WAF − is one of the main links of comprehensive project protection, which easily integrates with client information systems and our other services, for example, protection against DDoS attacks or the next generation firewall, }}

Adding Ceph DSS-Based Storage

On October 17, 2019 Technoserv , he announced that he would optimize the platform by virtualizations OpenStack adding an improved data storage client type based on DSS Ceph using NVMe FLASH drives.

To improve Ceph DSS, standard servers with SSDs and NVMe interface were selected. This type of equipment avoids delays on the controller side, the operating system core can directly access the disk via the PCI-E bus. An additional advantage of this connection method is the ability to directly access the application to the drive, bypassing the universal access layer implemented in the operating system kernel.

Thanks to Ceph, you can easily scale the system and switch to using SPDK (Storage Performance Development Kit) when working with drives. Moving to SPDK further reduces disk latency and increases overall DSS performance. In the future, when consolidating Ceph DSS into a logical cluster for OpenStack, customers will be able to use the total available storage data of up to 100 PB. information It is also planned to implement a local caching system for other types of storage in OpenStack.

{{quote 'author = noted Blinov Mikhail, head of Technoserv Cloud' For our cloud on the OpenStack virtualization platform, it was necessary to find a storage system that scaled well and had high performance. Ceph software, with its complexity and flexibility, is supported by the support of the professional community, all the necessary documentation and is perfectly integrated into the OpenStack platform, }}

Access to Microsoft Office 365

On January 17, 2019, Technoserv announced the launch of an additional service under Technoserv Cloud - access to the Microsoft Office 365 cloud office suite for business.

According to the company, users of the cloud service receive as of January 2019 the latest versions of the Office 365 package, email with a 50 GB mailbox and addresses in the corporate domain, from 1 TB for storing documents in the cloud storage Microsoft OneDrive for Business. The convenience of the solution is complemented by the ability to install and operate the user from 5 different devices (computers with OCWindows, smartphones and tablets on iOS and Android). The IT department simplifies the management of the information environment, including through its standardization and unification, as well as the implementation of a unified system for managing passwords and user access rights, managing security settings on all devices and protecting documents from leaks.

We've added to our Microsoft Office 365 Solution SaaS portfolio. It will help our customers organize the collaboration of employees from any device and from anywhere in the world. At the same time, technical support is provided 24/7, and working with data from the cloud guarantees the security and high availability of services. Mikhail Blinov, head of cloud provider Technoserv Cloud

2018

Collaboration with Flexify.IO

On August 3, 2018, Technoserv, a cloud service provider, and Russian startup Flexify.IO, which provides services for migrating data to cloud storage, announced the start of cooperation.

Many companies focus on a multi-cloud strategy and try to distribute their data between several cloud providers and platforms. Thus, the business receives an additional guarantee of the stability of the IT infrastructure, the availability of critical business applications and the safety of data in the event of a serious accident on the infrastructure of one of the providers. However, hybrid options, as a rule, are more expensive and more difficult to implement and manage data, you have to solve the issue of compatibility of the proposed solutions, protocols, functionality. Flexify.IO is a cloud platform that connects cloud resources and services from several suppliers at once.

author '= Nikita Dergilev, head of cloud provider Technoserv ' Technoserv Cloud has become more flexible and customer-oriented in the issue of migration to our cloud: until August 2018, customers could move to us either independently or by attracting specialists, but now there is an additional opportunity - to use the Flexify.IO service. Cooperation with the service allows Technoserv customers, without thinking about the complexity of migration, to transfer data, for example, from Amazon S3 or Azure, within a few minutes . This is especially true for large international business that operates in the Russian legal field. Also, the service will be convenient in the situation of possible inaccessibility of any cloud service operator. In this case, customers will be able to transfer information within a few minutes, and blocking will in no way affect their work.

Accommodation in the machine room of the third stage of the data center IXcellerate

Technoserv, a Russian cloud service provider, and IXcellerate, an operator of a commercial data center, announced the start of cooperation on July 16, 2018. Cloud provider Technoserv Cloud became one of the first customers of the largest machine room in Russia, launched at the end of May 2018 on the basis of the third stage of the Moscow data center IXcellerate. Read more about the project here.

What is important to know about hybrid clouds? TADetali

Nikita Dergilev, head of the cloud provider Technoserv Cloud, helped figure out why hybrids have been talked about so much lately, how much this model is in demand in Russia and whether it is difficult to organize it. Read the details

Launch of the "Cloud video surveillance" service

On June 19, 2018, Technoserv announced the launch of the Cloud Video Surveillance service based on its own Technoserv Cloud cloud platform. The service was developed using the IIoT platform of the Russian developer - HeadPoint.

Cloud video surveillance(VSaaS/Video Surveillance as a Service) is a service for remote control and security of objects of any scale under the supervision of video cameras. The solution allows you to connect and combine an unlimited number of geographically distributed cameras into a single system, gain remote access to video recordings and archive materials for any number of users. At the same time, all videos are posted cloud in Technoserv Cloud, which guarantees the security and safety of data, and on external resources.

The core of the Cloud Video Surveillance service was the IIoT platform inOne from HeadPoint, included in. The unified register of Russian software Cloud Video Surveillance service from Technoserv Cloud was the first cloud implementation of the HeadPoint solution. The choice of Technoserv was influenced by the presence of a wide practice of integrating ON HeadPoint with IT systems from different areas from other manufacturers.

To operate the service, the customer must have its own video cameras of any manufacturer (IP video cameras, DVR/NVR).

How VSaaS works: an image from video cameras is broadcast to the Technoserv Cloud cloud storage located DPC Tier in III. Data in the storage is repeatedly backed up and stored for the time agreed with the client. To view online broadcasts and archive recordings, just go to your personal account on the ts-cloud.ru portal, or mobile application to TechnoCam, select the camera of interest and the viewing mode. In your personal account, you can also create user profiles, assign them access rights to certain cameras or camera groups, and configure other options. In addition, the solution allows you to export a video archive in.JPG (selected image frame) or.AVI formats. All of these features are included in the basic service package.

The extended functionality of the service, depending on the needs of the customer, allows you to get the following additional features:

• connecting the "Feedback" option - the ability to send alarm notifications via SMS and Email in case the camera captures a certain event, or receives a signal from the sensor;
• connecting the "Video Analytics" option - performing intelligent analysis of the video data flow from the camera (counting the number of people, capturing and recognizing faces, vehicle numbers, creating heat maps, etc.). Analytics is conducted both in real time and when working with the archive;
• Integration with access control and control systems and other client IT systems to create a unified security system
• connection to the system of various sensors of engineering and IT systems of the client (alarm buttons, detectors and analyzers, sensors and sensors);
• logging the actions of client users working in the video surveillance system;
• broadcast of images from video cameras on public websites and portals of the client;
• securely enabling the service in a secure customer loop (VPN).

Among the features of the VSaaS service, Technoserv noted the following:

• Domestic development with open architecture.
• Access to the platform and cameras from anywhere in the world. The camera can be accessed in a browser or through a mobile application.
• Minimum cost to start. You only need to buy a service and cameras.
• Working with any cameras. You do not need to purchase a specific model. Any IP camera that translates the RTSP stream and supports the ONVIF specification can be connected to the service.
• Extensive integration opportunities. Integration using API and SDK with external services and systems. The possibility of using a video surveillance system as the core of a converged situational control platform.
• Opportunities for a multiple increase in the number of users of the service, video surveillance tools.
• The possibility of gradual development of the functionality for the specific needs of the customer with a phased expansion of the system functionality.

"Cloud video surveillance" is suitable for companies that want to ensure control of employees, compliance with safety, transport, courtyard territories, school and kindergarten territories, penetration into facilities in order to cause damage, technological processes (production, warehouse, etc.), compliance with standards for network institutions (cafes, pizzerias, retail outlets, pharmacies, etc.) and not only. Charging of the service is carried out depending on the required depth of the video archive (shelf life of records), as well as the maximum permissible speed of the video stream determined by the technical characteristics of the installed video camera.

Ability to place licenses in the cloud for Microsoft clients

On May 29, 2018, Technoserv"" invited customers Microsoft to place their own licenses cloud in Technoserv Cloud, which was made possible by joining the Microsoft License Mobility program.

Since 2016, Technoserv Cloud has been a party to the Microsoft Service Provider License Agreement (SPLA), under which it has the right to license Microsoft products and provide them to its customers as services. The License Mobility program, which Technoserv Cloud became a member of, is an extension of the SPLA agreement.

Technoserv now has the ability to offer customers who have their own Microsoft server licensed software (for example, SQL Server, Exchange Server, SharePoint) to place it in the Technoserv Cloud cloud platform without any additional royalties from Microsoft or re-purchase licenses from the provider. The only condition for such a transfer of licenses, at the request of the vendor, is that the client has a valid Microsoft Software Assurance agreement, which expands the capabilities of volume licenses, allowing them to be used in the cloud.

For us, as a provider, authorization in License Mobility is an opportunity to cover and attract to our cloud another client segment that has its own licenses for Microsoft server software and wants to optimally transfer its work with it to the cloud, "said Nikita Dergilev, head of cloud provider Technoserv Cloud.

SaaS HeadPoint Availability Plans

Technoserv and HeadPoint, a domestic developer of integrated situational monitoring systems, entered into a strategic partnership agreement in March 2018. The partners plan to create video monitoring systems based on HeadPoint solutions, which will be available from the Technoserv Cloud cloud platform using the SaaS model.

The strategic partnership between HeadPoint and Technoserv will expand the capabilities of the video monitoring system for remote and geographically distributed facilities. In the near future, Technoserv plans to launch a cloud service for video surveillance services. According to the plans of partners, in the near future HeadPoint solutions will be able to use not only large businesses and the public sector, but also small and medium-sized businesses.

Specialists of the Technoserv Cloud platform in order to meet the needs of their customers in the field of object security, conducted an analysis of the video surveillance systems market and tested solutions from various manufacturers. According to the results of the study, some of the best, according to experts, indicators were demonstrated by the products of the Russian developer HeadPoint, which offers comprehensive solutions in the field of creating situation monitoring and incident response systems based on a modular integration platform of its own design.

HeadPoint solutions are based on distributed data collection and analysis technology, a scalable distributed service-oriented architecture, wide support for industry standards and industrial protocols.

The cloud approach provides rapid adaptation to the customer's business objectives. The service portal will have a convenient context-sensitive web interface, adapted for long-term operation. When displaying interface elements, dynamic content will be actively used, which will allow you to easily adapt application software to specific tasks and technological processes of the customer, facilitating the perception of information and ensuring work with the system in the usual form for the user.

Technoserv Cloud has deep expertise in the field of cloud services, and the product "Situational Video Monitoring System" from HeadPoint was originally developed with the ability to implement it into a cloud platform, so the conclusion of this agreement was a logical step in the development of both companies. The partnership will result in the first implementation of our cloud video monitoring product, which is of particular interest to us, "commented Anton Shutov, Deputy General Director of HeadPoint, on the agreement.

Protection against DDoS attacks

In February 2018, the national telecom operator Rostelecom and Technoserv signed an agreement on the provision of traffic monitoring and protection against DDoS attacks for the Technoserv Cloud cloud platform.

The service "Monitoring traffic and protection against DDoS attacks" ensures the information security of data located in the Technoserv Cloud and transmitted over the Internet. When providing the service, traffic is continuously analyzed by the Rostelecom analysis system and, if there are signs of an attack by intruders (hackers' hackers), is redirected to the cleaning center, after which legitimate and cleared traffic enters the online customer services.

In addition to using Rostelecom's service for its own resources, Technoserv Cloud has developed a service "Protection against DDoS attacks," which it offers to its customers. First of all, it is relevant for companies using the cloud infrastructure for doing business on the Internet: online stores, online booking services, electronic trading platforms, media, electronic payment systems, as well as government agencies and financial institutions. The service is offered in addition to the Internet Access service and is provided from the customer's personal account. The service allows you to repel attacks with a capacity of up to 160 Gb/s at the level of web applications and does not require the participation of customer personnel in the process of repelling attacks. Technoserv Cloud provides round-the-clock technical support, and the client gets online access to traffic statistics through a web interface and regular reports.

2017

Launch of SAP HANA Hosting

On September 11, 2017, Technoserv announced the launch of the SAP HANA Hosting service based on the Technoserv Cloud cloud platform.

The high-performance SAP HANA (High-performance Analytic Appliance) platform, powered by state-of-the-art in-memory computing technology, dramatically improves the speed of big data analysis and processing. In this case, a combination of storing data in line and generation form is used using the corresponding compression algorithms. This specificity requires special servers with intensive use of large amounts of RAM and storage systems for reliable system operation.

The service "Hosting SAP HANA" consists in placing the SAP HANA platform in the Technoserv Cloud infrastructure hosted in Tier III data centers on the virtualization platform VMware vSphere 6.0, which supports virtual machines with up to 4 TB of RAM and up to 128 virtual cores.

The service is provided using the BYOL (bring your own licenses) model: Technoserv Cloud provides a network and computing infrastructure (IaaS) for the SAP HANA platform, and the customer uses it with their licenses for the platform and applications. Cloud Technoserv takes on all the tasks of maintaining equipment and maintaining operating systems, as well as providing round-the-clock technical support.

The proposal also includes additional options in which Technoserv Cloud can carry out work on the migration of the existing SAP landscape to SAP HANA, on the administration of SAP Basis and SAP HANA, backup of operational systems and databases. These services are provided in conjunction with Technoserv Consulting.

Understanding the needs of our customers, we created the SAP HANA Hosting service for them. By migrating SAP HANA to hosting in Technoserv Cloud, customers receive a number of advantages: predictability and optimization of monthly subscription costs, high-performance TDI infrastructure with 99.95% guaranteed availability and full compliance with federal legislation in terms of FZ-149, FZ-152 and FZ-242, - said Nikita Dergilev, director of the competence center for cloud solutions Technoserv Cloud.

The service "Hosting SAP HANA" is suitable for both large and medium enterprises that need instant access and analysis of large amounts of data, which occurs hundreds of times faster than with traditional DBMS.

Launch Cloud Database

On August 15, 2017, Technoserv announced the launch of the Cloud Database service on the Technoserv Cloud platform.

The service is provided by four main vendors. DBMS

The peculiarity of our service is its complexity. Technologically, the service can work with four main databases. We completely remove the problem of deploying and maintaining DBMS from the customer. When developing the "Cloud Database" for Technoserv Cloud, we focused on Amazon Web Services, taking into account the FZ-152 that complicates the use of foreign cloud services. As of August 15, 2017 - Technoserv Cloud is the only Russian cloud provider working with such a wide range of databases. Moreover, tariff service plans provide for more than 80 options for service delivery models designed for various classes of database instances. We are confident that our customers will appreciate the broad scope of the service. Nikita Dergilev, Director of the Competence Center for Cloud Solutions Technoserv Cloud

According to the developers, the service will solve some of the tasks facing Chief information officers:

• Ensure that databases are available
• Allows you to run or upgrade business applications such as corporate mail, CRM, HRM systems, accounting, warehouse, financial and analytical software that require different types and performance of databases.
• Reduce the risk of database failures and protect information from loss
• Provides fault tolerance for critical business systems through database clustering technology
• allows you to create test environments for functional and load testing;
• will solve the problem of episodic "peak loads," for example, the formation of analytical reports for the reporting period.

Technoserv Cloud Ready to Process Card Payments

On July 11, 2017, Technoserv announced the readiness of the Technoserv Cloud cloud platform to work with customers whose business processes use payments with bank cards and other online payment tools.

To improve the level of security, the Technoserv Cloud cloud platform has been certified according to the international PCI DSS v3.2 payment card industry data security standard.

The external audit for compliance of Technoserv Cloud with the PCI DSS standard was performed by DialogNauka.

We meet all the requirements of the PCI DSS standard for service providers, which confirmed the audit of IT infrastructures our multi-component cloud platform. Technoserv Cloud's PCI DSS certification means that our customers will now be able to use data center the Technoserv Cloud virtual cloud platform according to the model IaaS and other related services. These are commercial companies that process payment card data, which primarily include banks, payment gateways, processing centers, Internet shops, service providers, any trade and service enterprises - shops, gas stations, ticket business, vending companies and others. Nikita Dergilev, Director of Cloud Solutions, Technoserv Cloud

PCI DSS certification opens up opportunities and business models for providing services:

• IaaS service model - allows you to use a configurable complex of IT infrastructure elements (resources on demand - servers, data warehouses, network devices, software), with access to them through the network - without rigid binding of the location to the point of service provision. By eliminating the need to purchase and operate your own equipment, the service reduces the cost of ownership and maintenance of the solution.
• Cloud online cash desks using the SaaS model. Most online stores are small and medium-sized businesses for which a possible reduction in operating costs becomes a factor in stabilizing the business.
• Managed Services DSS (Managed Services Provider, MSP) - administer the infrastructure (operating systems, application and database servers, network equipment) in accordance with the requirements of the PCI DSS standard.

Certification of FSTEC for work with GIS

In June, Technoserv announced the receipt of a certificate of compliance of the dedicated segment of the Technoserv Cloud cloud platform with the information protection requirements established by the FSTEC of Russia. This certificate confirms the safety of using the service "Virtual Data Center under the 152-FZ" Technoserv Cloud to host information systems of government and commercial organizations that impose strict requirements in terms of information protection.

The isolated segment of Technoserv Cloud is implemented on the basis of VMware products. On the basis of this segment, Technoserv provides the IaaS service of the IT infrastructure as a service (virtual data center), focused on the placement of the following information systems:

• state information systems (GIS) up to the 1st class of security inclusive;
• personal data information systems (ISDS) with the level of personal data security up to the 1st level of security inclusive.

The document obtained from the qualification tests confirms that the information security system of the isolated segment of Technoserv Cloud complies with the requirements of the following documents:

• Order of the FSTEC of Russia dated February 11, 2013 No. 17 "On Approval of Requirements for the Protection of Non-State Secret Information Contained in State Information Systems";
• Order of the FSTEC of Russia dated February 18, 2013 No. 21 "On Approval of the Composition and Content of Organizational and Technical Measures to Ensure the Security of Personal Data during their Processing in Personal Data Information Systems."

The service "Virtual Data Center for 152-FZ" allows you to optimize the financial and time costs of the organization, reducing the cost of creating and maintaining your IT infrastructure, building and supporting an internal information protection system.

The certification of the company's information system includes both the certification of the information system itself and the platform (IT infrastructure) for its placement. At the same time, the certification procedure is a complex, long and very resource-intensive process. Technoserv experts provide comprehensive technical support to the customer for certification of directly client information systems located in the Technoserv Cloud segment, including consulting and development of a set of organizational and administrative documents on information security. The availability of the Technoserv Cloud certification eliminates the stage of certification of the customer's IT infrastructure, thereby reducing the amount of time required by 50%, significantly reducing the amount of investment and significantly simplifying the process of certification of information systems.

"Not all cloud service providers provide for both certification of the virtualization platform, storage systems, hypervisors, management systems, and the provision of security services that meet the requirements of state regulators," said Nikita Dergilev, director of cloud solutions at Technoserv Cloud. - Technoserv Cloud's certificate of compliance with information protection requirements means that Russian customers, including those who specialize in processing personal data, will now be able to take advantage of the virtual data center of our cloud platform. These are customers who are operators of government information systems, highly secure personal data systems, such as health and insurance companies, as well as all organizations for which it is important to have certified information protection tools and the ability to certify their systems in the cloud. "

Cloud Data Storage on Cloudian

On May 22, 2017, Technoserv announced the launch of the Cloud Data Storage service, a high-performance storage of objects (files). Using the technology reduces the cost of your own infrastructure.

Cloud data storage is a service based on Technoserv Cloud's own cloud platform.

The service increases the flexibility of business processes and provides 24/7 access to data regardless of location. The service is provided on the Technoserv Cloud platform and is available via the Internet, through dedicated communication channels, from the Technoserv virtual data center.

The service is supported using the S3 API access protocol developed by Amazon Web Services. The Technoserv Cloud storage core supports a full range of S3 API commands, including extended:

• ACL management (access rights),
• V4SIG authentication (modern Amazon authorization protocol),
• full version control,
• multithreaded loading
• et al.

To connect applications that do not support S3 to the storage, the developers of Technoserv Cloud provided gateways to the storage from applications using the network protocols NFS, CIFS (SMB) and SFTP.

The service provides:

• Storage of backups;
• Posting content of websites and letters (photos, videos, downloads);
• Storage of video surveillance systems records;
• Storage of archives (for example, to comply with the requirements of the law);
• Storage and distribution of media content (video, music);
• Storage organization for document management systems.

The solution includes several storage scenarios focused on various tasks. The main storage applications are:

• Storage of frequent access data,
• Storage of rare access data.

The frequent access storage service is designed for high loads and fast, frequent access to files, their change. This functionality allows you to ensure stable operation of company resources with updating data online, in particular - when storing and distributing media content, website content (photos, videos, music, downloads), storing large amounts of unstructured data (Big Data), for example, data generated by the Internet of Things ( IoT ), hosting textures and "heavy" content for games.

The rare access storage service is designed to place company information in a specially created storage of inactive and low-demand data. This storage class preserves large amounts of archive data, as well as data that rarely changes. The developers orient the service for storing records of video surveillance systems, company archives (including to comply with the requirements of the Federal Data Storage Laws), backups, etc.

Technoserv Cloud is based on Cloudian. Cloudian is one of the participants in the global object storage market in terms of support for Amazon S3. The Cloudian-based solution used by Technoserv is a high-capacity storage for the growing volume of unstructured data - images, videos, backup files, website content, and public files. The solution allows you to create full-featured local storage that is compatible with Amazon S3. The created system based on the Cloudian HyperStore object storage platform provides scaling to petabyte level, high flexibility, independence from the region of use and the ability to serve multiple users (multi-tenancy).

2016: Announcement of "Technoserv Cloud"

In November 2016, Technoserv announced the launchof the Technoserv Cloud cloud service provider, built on the basis of its own cloud platform. The platform is focused on large and medium-sized businesses.

Services

Technoserv Cloud is a hybrid cloud consisting of several segments, on the basis of which solutions for the IaaS, SaaS and PaaS models will be provided . All components, including SaaS, can be integrated into a single virtual data center. In addition, the power of the Technoserv platform can be used as an extension of the customer's existing hardware resources.

The Technoserv Cloud cloud platform is based on advanced software and hardware. In our cloud, customers will be able to create more than 3,000 powerful virtual machines by deploying them from ready-made templates based on the most popular operating systems from Microsoft and Linux or downloading their image; work with a wide list of supported software or place your own; Choose different ways to connect to the cloud, including connecting VPN access. At the same time, information security is achieved by installing a load balancer, firewall, protection against DDoS attacks, "says Nikita Dergilev, director of the cloud solutions department at Technoserv

As of the beginning of 2018, twelve cloud services are available to Technoserv Cloud customers, which are provided out of the box and as part of comprehensive integration solutions: virtual data center in the "Protected" and "Closed" segments (under FZ-152), corporate mail, desk service and ITSM, object storage, DBaaS database (Microsoft SQL, PostgreSQL or MySQL, Oracle (hosting)), SAP HANA hosting, backup, VDI, TechnicalDisk file exchange and synchronization service, as well as additional services - protection against DDoOcs Internet attacks, backup access.

• Cloud Storage provides full support for the S3 API access protocol developed by Amazon Web Services. The Technoserv Cloud storage core supports a full range of S3 API commands, including advanced: ACL management (access rights), V4SIG authentication (modern Amazon authorization protocol), full version control, multithreaded loading, etc. To connect applications that do not support S3 to the storage, gateways are provided that allow the use of NFS, CIFS (SMB), and SFTP network protocols. The storage is built on Cloudian, one of the leaders in the global object storage market and the undisputed leader in S3 support.
• Cloud Database Service - PaaS database access service (Microsoft SQL, PostgreSQL or MySQL, Oracle (hosting)) on demand. None of the Russian cloud providers provides a database service for all 4 manufacturers.
• Cloud service for synchronization and file sharing ("TechnoDisk"). Its core was the Accellion kiteworks platform. Kiteworks technologies provide the service with a high level of secure data transfer and storage, as well as a wide range of individual integration opportunities for customers.

As of November 2016, four services are available on the basis of the Technoserv cloud platform:

• virtual server,
• virtual data center,
• Microsoft Exchange Enterprise Mail,
• ServiceNow (Service Desk) ITSM process automation system.

All services are provided to the user at his request and are paid for by the subscription system. Customers pay only for actually consumed resources and services, and only for the period in which they were used, - notes Dergilev

Clients

The first customers of Technoserv Cloud are customers from the agro-industrial complex, education and IT. In addition, as TAdviser was told in Technoserv, more than a dozen customers are under testing as of November 2016.

These are companies working in the field of logistics, software development, e-commerce. In some cases, we offer customers a fairly long test period, help with system design and support the migration process, "says a representative of" Technoserv "

In addition, the system integrator plans to attract state customers, banks, medical institutions, as well as other customers sensitive to information security issues. ^[1].

"These categories are traditionally wary of the clouds, but the trend has been changing for the last one and a half to two years," said Nikita Dergilev.

Infrastructure

For the first time, the Technoserv cloud platform was presented in 2014. It included a set of narrow-industry SaaS products. In 2015, the company expanded its internal expertise on creating private clouds and implementing OpenStack.

The first phase of Technoserv Cloud is based on OpenStack technology and the company's own developments. Work on creating the platform and transferring services from TS-Cloud was carried out by a specially created unit and took about six months.

Advantages of OpenStack:

• is an open platform whose use responds to the import substitution vector;
• The use of the platform significantly reduces the cost of services for customers by avoiding large-scale license costs and supporting proprietary solutions;
• Open source and OpenStack modular architecture enable you to extend product functionality by developing new or modifying existing platform modules.

Technoserv relies on its own development team, which is planned to grow as the cloud develops.

The Technoserv Cloud platform is based on hyperconverged systems that provide virtualization of pools of computing and storage resources. Thus, the solution provides customers with a high level of flexibility and allows them to quickly respond to market changes, adjusting the level of computing resources consumed.

Technoserv Cloud is located in the DataPro data center, which is certified for compliance with the TIER III availability level according to the Uptime Institute classification. The company plans to expand the cloud platform based on the Avantage commercial data center, the construction of which is being completed by Technoserv.

The network segment of the Technoserv cloud is based on Juniper Networks solutions

Network infrastructure performance and manageability are important features of today's cloud platform. Therefore, when choosing solutions for the cloud platform, architects focused on the use of modern technologies tested by both the largest cloud service providers and Technoserv specialists as part of projects for their customers.

The network infrastructure is based on the company's QFX series switches to ensure the required performance and minimal traffic latency. Juniper Networks This series of switches was originally developed as switchboards data centers for and has support for the necessary cloud technologies in today's cloud data center technology. In particular, these switches support the ability to integrate with the and systems. virtualizations VMware Openstack The versatility of QFX switches makes it possible to maintain investment with the further growth and development of the cloud platform.

Cloud security and segmentation is based on Juniper Networks SRX series firewalls. These firewalls offer unprecedented performance (up to 2Tbps) while providing a full range of application-level traffic intelligence capabilities.

The technology is used to dynamically adapt the cloud platform network infrastructure to customer needs. SDN In addition to the solutions already in use, the Juniper Contrail solution is being tested. As one of the leaders of the SDN market, within the framework of the created cloud platform, Juniper Contrail is able to provide the required efficiency and flexibility of network management by:

• Tight integration with VMware and OpenStack management platforms
• Extensive network flow analysis and automatic network reconfiguration based on analysis results
• support API for application integration and development of own network services.

"Using SDN solutions will seriously reduce the time to connect and reconfigure services. We plan to increase the set of network functions provided on the basis of our platform, including by improving and developing the tools provided by the Juniper Contrail solution. At the same time, we take into account the availability of an ON open source version of the solution - OpenContrail. And we are considering in the future the possibility of adapting the community's developments for use in the Technoserv.Cloud cloud platform, "commented the Alexey Nikolaev director of the company's application lifecycle management competence center."Technoserv

Safety

Any information system, and the cloud platform, first of all, must be protected from possible threats, a project must be developed and implemented on the appropriate subsystem, regulations must be strictly observed.

According to representatives of "Technoserv," cloud services as a whole are better protected than the customer's internal systems, if only because the cloud service provider pays special attention to this, often having better expertise. Security tasks in the company are dealt with by a separate department, whose employees carry out round-the-clock threat monitoring.

In addition to information security issues, the cloud service provider must make its solution catastrophic, protecting the customer from possible accidents in the data center, data transmission network or power system. Finally, the platform itself must be designed with a focus on maximum service availability, which means multiple internal backups, protection against human errors, the presence of test loops and much more.

Why the "cloud" "Technoserv" can be considered full-fledged

As of 2016, there is no established terminology in the field of cloud computing in Russia. Even the term "cloud computing" itself has not yet fully entrenched. The lack of established terminology leads to the fact that the very concept of cloud services is blurred, often they include completely distant products and solutions.

Technoserv The Cloud platform provides five mandatory features of a full-fledged cloud in accordance with the classification (National Institute of Standards and Technology USA National Institute of Standards and Technology, NIST):

• on-demand self-service,
• broad network access,
• resource pooling,
• measured service,
• rapid elasticity.

What to mean by on-demand self-service? Technoserv understands this as providing the customer with a mechanism (online portal) to independently change the parameters of the cloud in real time without the participation of the contractor's specialists, this gives the customer speed, transparency and predictability. The customer should not enter a request in the Service Desk or send an email, and then wait a few days for someone on the contractor's side to make the necessary settings. The "manual drive" is not only inconvenient for the customer, it is also less reliable.

What to mean by broad network access? Services shall be available over the network without reference to the customer's device and location. Standard access mechanisms shall be used. If this condition is not met, the customer must spend time and resources, and therefore incur additional costs, while he receives restrictions on the use of the product.

What to mean by resource pooling? Cloud provider resources must be collected into a common pool, part of the resources from the common pool can be issued under a specific customer. It is important that resources can be dynamically assigned and reassigned transparently to the customer. The technology platform itself should also remain transparent.

What to mean by rapid elasticity? Perhaps this is the most important characteristic of a cloud product. The resources provided to the customer should be able to elastically build up or shrink. For some products, such as backup or object storage, automatic shrinkage or extension must be available. It is this option that gives the customer the opportunity to really consume and, as a result, pay for the amount of resources that he needs at the moment.

What to mean by measured service? In many ways, this point is related to the previous one. The consumption of elastic resources must be measured. The Contractor shall provide an automated mechanism for monitoring the capacity consumed by the customer based on a service-specific set of metrics. For example, for a virtual server, such metrics can be processor time, the amount of RAM and hard drives, and for Service Desk, the metric will already be the number of users with a particular role. Accounting for real consumption and billing should take place according to algorithms prescribed and understandable to the customer, at any time these calculations should be available to the customer for viewing. There should be no mechanisms for manually forming invoices at the end of the month, this approach deprives the customer of the opportunity to predict their costs.

Together, these five characteristics give the customer a really flexible solution that they can directly use, adapt for themselves, build their own products on their basis, and provide services to their business users or customers.

If these characteristics are not met, the customer is forced to work with an inert, limited and poorly predicted system, which at some point may not provide the necessary resources, concluded in Technoserv.

Notes