Business Process Management System, BPM Business Process Management, Russian Market

BPM (Business Process Management) is a software class for managing business processes and administrative regulations.

2023

2022-2023 results, largest BPM system providers, import substitution issues and perspectives - TAdviser data

Growing demand for BPM systems in 2022

In 2022, many customers reduced IT costs. At the same time, they used the opportunity, through formalization and control of business processes, to increase manageability, reduce unproductive losses and ultimately increase the survival rate of companies. This contributed to a significant increase in the demand for BPM systems, especially those that automate key business processes.

Import substitution began to play an active role - the issue of software independence from sanctions turned out to be one of the most important criteria when choosing BPMS. The crisis of the usual business automation gave huge opportunities to domestic vendors. There are more Russian systems of this class on the market, and their popularity has grown precisely due to the adaptation of processes to customer requirements in a short time.

In addition to technological issues, manufacturers had to solve the problems of optimizing the financial components of projects, training personnel and other pressing issues in cooperation with customers. The developers of BPM solutions accumulated resources to offer customers the most suitable functionality. This led to a significant increase in the capabilities and maturity of the systems.

There was a redistribution of market shares, and customers began to realize that within the framework of BPM it is possible to centralize different functions that were previously distributed to different systems: to solve the problems of customer interaction management (CRM), document flow automation (EDMS ), service management (ITSM) and more.

The customer strategy last year can be called "cautious": companies mainly watched the market, someone launched projects to find and replace software, but acted quite conservatively.

During this period, the business began to build IT strategies, taking into account the transition to solutions from Russian vendors. Customers got used to new conditions for a long time and looked closely at domestic suppliers - it took time to accept the situation and prepare for migration to Russian software, - said Nikita Egorov, head of the CRM department at Navicon.

As part of import substitution, customers were divided into two main groups. The first focused on obtaining the most functional and mature product that could automate various business processes and have great potential for their business. The second group focused on using a similar solution, which was based on domestic platforms. In both cases, customers saw potential in automating their business processes.

The key factors of choice were the use of import-independent technologies, the presence of the solution in the Register of domestic software, the speed and cost of implementation, as well as the need for additional services that accelerate business processes (RPA, OCR, ICR) using artificial intelligence. Also important were the ability to transfer data, master low-code and no-code tools for self-implementation of projects, and place the solution on their servers.

The problems faced by clients of foreign manufacturers, especially users of cloud solutions, who were at risk of stopping the business, brought first the security issues, which before that were secondary to functionality, - explains Roman Pochentalkin, business partner of LANIT - BP Em (part of the LANIT group).

The cloud format has become a cause for alarm for many companies. The risk of outages and loss of corporate data is too high.

It is not the software class that is still important for customers, but the ability to solve specific business problems. There are no requests for ″ clean BPM ″. We can say that this niche merges with the markets of ECM, CRM, ITSM and low-code platforms. For customers in large and small implementations, the question of the fundamental choice of a Russian supplier for the future is important, with which he can close various tasks and plan the transfer of the mass of systems. Companies focus on business goals and minimizing costs associated with the difference in software classes and the need for integration, "comments Konstantin Istomin, Executive Director of Directum.

Comindware notes that if earlier the deadlines did not have much weight, now the demand for fast development has grown a lot.

The topic of individual technologies and tools has also exhausted itself. Hyperautomatization has become relevant. An integrated approach to automation helps to identify bottlenecks in processes and make them end-to-end, so performance can increase significantly, not by interest, Comindware experts say.

Developers have increasingly faced a request for software integration to interact with other existing software products.

This is how companies strive to solve a number of large tasks for managing projects, quality or client service, as well as tasks that require cloud solutions. Moreover, the business is actively supported by the state within the framework of the Digital Economy strategy and it is BPM systems that are the key tools for closing the tasks of digitalization of various areas of activity, - said Mikhail Merkuryev, project manager of Develonika (part of Softline Group of Companies), owner of the Basis-M BPM platform product.

At the end of 2022, those vendors who could not only offer the business high-quality data migration, but also provide it with additional services for processing these information flows, received a significant advantage.

Largest suppliers

The leader in the new rating of suppliers of BPM systems was the Lanit group of companies. Its revenue from the development and implementation of such solutions in 2022 exceeded 2.7 billion rubles. The top three also included GC Digital Design and SPC Business Automation.

The total revenue of all participants in the rating exceeded 9 billion rubles.

Largest BPM System Providers in Russia *

* - Data collected based on company questionnaires unless otherwise specified

TAdviser 2023

Increased competition in 2023

According to market participants, customers began to approach the choice of BPM solutions deliberately. Now they pay attention primarily to the level of development of the vendor and the product ecosystem: the quality of the platform, the availability of competencies in the market, the level of partners, the number of projects implemented. Protection against vulnerabilities is also important, preferably confirmed by FSTEC certificates.

Most Russian developers have access to very large domestic companies that have not previously been particularly interested in Russian products. This gave domestic vendors tremendous experience: both in terms of maturity of requirements and scale of projects, and in terms of budgets. It can be stated that the products of the Russian market began to develop much faster. Customers who were not ready to switch to Russian products, now see the results of the first migration projects and begin to show interest in them, make a decision on migration.

According to Vladimir Andreev, president of Docsvision, the replacement of OC and DBMS by large enterprises is in full swing. In the near future, mass replacement of application systems, including ECM, will begin. It is important that today customers for the most part consider only solutions based on fully import-replaced platforms.

At the same time, medium-sized businesses invest in migration extremely carefully. For the most part, the companies have remained on the old software for now, but they are monitoring the situation, and if it does not change in the near future, they will begin to migrate to domestic software. This could happen in the next 3-5 years.

In 2023, BPM is increasingly beyond the contour of individual companies. New business processes are simulated simultaneously for multiple organizations. The most indicative example is the public sector, where there is an active transition to a client-centric model of public administration.

It requires integration at the level of business processes of a huge number of federal, regional, municipal structures, budgetary and public organizations. Customer centrism is a notable trend for commercial companies, which are also busy integrating business processes with counterparties. But in the commercial segment, the scale of this activity is still strongly inferior to state projects, - said Mikhail Rozhkov, head of the Business Development Department of PARMA Technologies Group.

The composition of the market is also changing: some players leave, others appear. The growing demand for BPM systems generates new vendors. Beginners rely on "modernity," ideal design, trend approaches to database organization, etc. Established leaders are looking for niches in which they will continue to work. The competition between them will only intensify.

Over the past couple of years, I've seen a number of new BPM systems that have been small team development. Alas, today it is difficult for them to compete with mature market representatives. Such teams do not only have the experience and scope of product functions - they usually do not have the infrastructure to implement projects on their solutions. Therefore, I observed the death of several products, which, at first glance, looked very interesting, - says Alexey Trefilov, director of ELMA.

Customers have to decide: give preference to already tested platforms or still fresh applications and trust new vendors. Cases and market reviews relevant to the task have become very important. Customers increasingly want to see the integrator experience in successfully solving a specific business-specific problem.

The difficulty of choosing is that at first glance the products seem the same: everyone has a visual designer of forms, processes, reports, reference books, mobile applications, integration tools, cross-platform. The devil, as usual, is in the details. You need to look at the nuances that actually affect the total cost of ownership and implementation of complex enterprise-level systems - scalability, stability, ease of update, support for improvements, etc. BPM belongs to the segment of business applications, where there are a number of good domestic products, there is always a choice for the customer. And there is already high competition that leads to price wars of vendors, - said Konstantin Istomin, executive director of Directum.

Russian developers have actively joined the struggle for vacant niches and are bringing new products to the market. Customers study their capabilities and assess what compromises they are ready to make when using domestic analogues, since it is too early to talk about an equivalent replacement of software from leading foreign manufacturers.

Customers learn to work with Russian solutions, vendors - with an increased number of customers. Many on both sides were not ready for this, - said Vladimir Taranchenko, head of BPM iFellow practice.

Key trends

Comindware notes that if last year the priority was to replace hardware and infrastructure software for IT security, now it is the turn of applications and application packages that solve specific narrow problems (for example, an office software package, streaming scanning and recognition systems, enterprise design systems). After that, companies begin to replace user applications - CRM, ITSM, PM, EDMS and others.

There remains an interest in microservice architecture, which allows you to disconnect the lifecycles of different applications. More and more often among the wishes of customers there is the presence of low-code capabilities. Customers have come to understand that these are tools with quite tangible business value, and they are also used for a specific purpose, and not just "to be in trend."

Low-code gives the client more freedom and independence in working with the system, he acquires confidence that there is no need to contact the vendor in order to make any small change to the business process. An understandable interface, low-code, simple onboarding - these three whales provide the client with the opportunity to independently refine the system, and now this is one of the priorities that follows, perhaps, immediately after the import independence, "says Anton Ivanov, founder and CEO of Citeck.

A market for solutions in a certain subject area is being formed. At the same time, they should not be "boxed," but implemented on a platform in which improvements necessary for a specific customer are possible, taking into account the specifics of its processes, - explains Dmitry Arefiev, Deputy General Director of Digital Design.

In addition, experts observe business interest in expanding the capabilities of BPM systems in terms of integration with other platforms and technologies, as well as increased attention to security issues, compliance with various standards and regulations of regulators.

Another key trend is the use of artificial intelligence. Companies see in such tools the potential for using a corporate assistant in different manifestations: processing requests, analyzing the knowledge base and generating answers, searching and indexing data, comparing and working with NPA, translating and creating summaries on documents, recognizing not only text, but also audio and visual data.

Import substitution of platforms occurs simultaneously with a large-scale reconfiguration of business processes of companies.

In fact, we went into work in a "burning" mode: there is no time, as before, to do a large-scale consulting project for two years, work with the customer goes to the SCRUM model, all changes are planned, documented and implemented in a matter of months, often in parallel. Import substitution follows the path of transition to a single corporate process platform. At the same time, in order to cover all the necessary functionality - Russian vendors and integrators often join forces to form an integrated solution from several manufacturers, - comments Andrei Kalyakin, Director of the Services Department of iT.

Affects the market and a sharp increase in the shortage of personnel who own expertise on Russian products. Domestic vendors have not yet managed to form a clearly structured system of mass training of specialists in their technologies, as many global corporations did.

At the same time, the need for junior specialists becomes really very massive - on average, 3 to 7 entry-level specialists are required per mature consultant in the project.

In addition, some companies have immature needs.

BPM systems become fashionable and it seems that since all market leaders run to buy them, we also need to. But in fact, it turns out that it is not particularly necessary, and the company is not ready, and financially the business implementation will not pull. But we see that the middle segment is already probing the VRM sphere and forming an understanding of the market, - said Anastasia Lakner, commercial director of First Form.

Key industries

Vendors receive a significant part of requests from large enterprises of the oil and gas sector, fuel and energy complex, steel industry and other organizations with large-scale production.

Production companies felt the events of the last year more than other industries - many of them quickly had to change suppliers, distribution channels, equipment, some were separated from international companies.

The leaders at the request are also the public sector, banks and financial companies. The latter began to actively look for BPM systems this year and are strengthening their own development of solutions based on BPM platforms.

The need to change arose for everyone at once. But, as usual, the traditional leaders of digital change are ahead of everyone: the financial sector and insurance companies. Organizations that are faced with sanctions pressure represent a separate cohort of those especially interested in introducing new domestic BPMS solutions, - comments Alexey Trefilov, Director of ELMA.

BPM systems are also in demand in such areas as:

• retail;
• medicine;
• pharmaceuticals;
• telecom;
• IT.

Companies are actively interested in solutions for the formation of a single digital business environment for the trusted exchange of legally significant documents. After the legislative equalization of digital and printed documents, it became possible to create a virtually "paperless enterprise," where documents are exchanged and stored completely in electronic form while maintaining legal significance, "says Dmitry Vedev, head of strategic marketing at SL Soft (Softline Group of Companies).

Comindware notes that customers from different industries today generate their own ideas for using ready-made solutions, because low-code allows this.

Now it is clearly visible in "Comindware My Building." The product can be used not only for managing the operation of commercial real estate, but also for maintenance, for example, in shipbuilding or the operation of bridges. The equipment is tied to specific objects (office, bridge, ship), has a detailed technical passport, including the history of the work performed with it, and such processes can be applied to any model, the company's experts explain.

Such data are voiced by market participants interviewed by analysts. However, project data collected by TAdviser over the past 4 years show slightly different statistics. So, according to the publication, the leaders among the industries are the spheres of construction and IT. Their shares account for 10.3% and 10.2% of all projects, respectively. The top 5 also includes trade, the financial services industry and the public sector.

Market Dynamics and Forecast for 2024

According to market participants, the demand for BPM solutions will continue to grow. Large customers will go through the first stages of comparing all systems and realize that full analogues of old solutions cannot be found. Then customers will approach the choice of new software more objectively.

As noted by Alexey Trefilov, Director of ELMA, the BPM market is difficult to calculate in absolute values ​ ​ due to strong intersections with the segments of EDMS, EDO, CRM and others. But over the past two years, he has significantly increased his maturity.

Today, BPMS/Low-Code is not an experiment at all. The competencies of both vendors and integrators who have learned to work with new products have grown significantly. We have shown multiple growth and are forecasting it next year as well. I think other market players have similar rates. Therefore, the pace of implementation and the scale of projects should only grow, - says the expert.

According to Vasily Anfinogentov, director of the business process automation department of FORCE - Development Center (FORS GROUP), the market growth will continue, but it will not be explosive, except in certain industries where the use of BPM was previously insufficient.

The situation in 2024 will strongly depend on the general economic situation in the country and the world. We believe that under a conservative scenario, we will see the continuation of some evolutionary growth of this market segment, "Anfinogentov notes.

In 2022, many companies suspended some of the initiatives related to the automation of business processes, but in 2023 they adapted to the current reality and re-launched digital projects.

2023 should return the annual increase in sales of BPM systems to the usual level of 20-30%. Most likely, in 2024 we will see how many large companies will launch migration projects from solutions of Western vendors to domestic software, and this will significantly strengthen the position of Russian players. Also, some especially large or, conversely, small companies will choose low-code platforms in order to implement and develop BPM systems on their own, without involving vendors. In 2023, 70% of large companies used the ″ low ″ code for software implementation and development, which is almost three times more than in 2021, "said Anna Kuznetsova, head of BPM practice at Naumen.

In 2023, vendors pull up the functionality most interesting to the market, implement typical migration mechanisms for those who come from scratch. Therefore, we expect real sales to intensify. In 2024, the market is waiting for rebalancing, conditions are changing, which means that new companies and projects will begin to appear. And old customers will adapt the business to the new reality, which will spur the demand for its automation, "says Vladimir Taranchenko, head of BPM iFellow practice.

Axenix expects continued demand for system localization and the development of implemented solutions, an increase in the number of CRM projects, specialists in local solutions, a gradual retraining of Western software experts for Russian software and an increase in expertise.

Vendors will develop solutions, refine and release package products for typical functional areas - ITSM, HR, back office and others. Most of the projects that originally began as business continue will be developed in 2024, - comments Konstantin Khveschenik, leading expert of CRM practice at Axenix.

The market for BPM systems, judging by our observations, continues to grow by 10-12% annually. We expect that growth will remain at 11% in 2024, which will indicate its stability and stability, "predicts Kirill Chekhankov, head of IT solutions at Konica Minolta Business Solutions Russia.

Docsvision and Directum expect growth this year in the region of 15%.LANIT In "- BPI Em" (part of the LANIT group), frontal growth is skeptical.

Organizations that had an acute issue of migration to domestic VRM systems did so in 2022. The rest will approach this process rationally. It does not matter whether they need to implement a solution from scratch or to replace foreign products, - comments Roman Pochentalkin, business partner of the company.

Large budgets have already been spent on infrastructure import substitution tasks, there is a tendency to overall savings, and this slows down new IT projects, especially for medium-sized companies. But at the same time, the need for new technologies that provide optimization, control, manageability in conditions of uncertainty continues to increase.

{{quote "At this stage, we note that customers are increasingly looking for clarity in the overall functioning of the company. Gradually automating individual processes, there is a need to know how this works in a common system. If you draw an analogy, disparate processes are gears, and business is a machine that achieves goals and increases profits. With isolated automation, there is no understanding of how many ″ gears ″, which ones are in the best condition, which ones are in the worst, how this generally affects the company. We are now implementing such projects to identify all available ″ gears ″ with their further digitalization for customers, "say Comindware experts.

Large business is slower to "swing" and will be slower to get out of crisis situations provoked by external factors. In addition, it is he who suffers the most due to sanctions and focuses on import substitution.}}

This situation entails more conservative decision-making, and much will depend on senior management, customer IT leaders, and their vision. For those who rely on digital transformation, it is further important, together with the supplier, to move harmoniously towards the project's goal. And a reliable IT platform should not fail and give the maximum efficiency in the implementation of applied tasks, - explains Konstantin Istomin, executive director of Directum.

In the future, a significant market share will be received by those vendors who have a good understanding of what customers who are accustomed to working in BPM systems from global developers expect. Today, corporate users need flexible solutions that not only can automate standard business processes, but also enable the customer to independently configure this or that functionality.

Companies in the enterprise and middle enterprise segment need ready-made solutions that can be easily integrated into current BPMs. For example, an electronic document management unit or customer loyalty management tools. Today, the business has many practical tasks that remained uncovered due to the departure of foreign vendors. For developers of BPM systems, this is a chance to offer the market more built-in automation capabilities, "said Nikita Egorov, Head of CRM at Navicon.

Digital solutions and technologies that speed up business processes, eliminate conservative barriers, help teams work effectively, and reduce unnecessary manual operations will be in demand. Suppliers need to prove qualitative development and the real effect of investing in IT, so high competition and price wars are likely to continue.

In 2024, the focus will be on stabilizing and gradually developing low-code/no-code tools. We must not forget about global development trends, but they will not receive much attention in the near future, "predicts Alexey Konoplev, Head of Department, Corporate Content Management Systems at IBS.

According to Dmitry Arefiev, Deputy General Director of Digital Design, the main driver in 2024 will continue to be the trend of import substitution of foreign software. This factor will be the most significant for the segment of corporations.

In new implementations, we expect lower budgets and even greater rationalization of choice. At the same time, the financial factors of optimization achieved during implementation, and achieved in the short term, will become dominant, the expert notes.

Problems with the use of foreign systems

The process of leaving foreign systems from the Russian market has not yet ended and, in general, has stretched over time. Some vendors have extended their work until the end of the terms of support contracts, and for many companies this time is right now. But even if the license remains, questions arise with technical support from the vendor.

The use of foreign systems today can bring difficulties of different levels with different levels of urgency to solve them.

By the way, Russian customers had problems not only with Western systems - a number of vendors were faced with the fact that inside their products there were foreign components that stopped working.

Any Western solution today worries IT teams about the risks of disconnection, in addition, it is almost impossible to pay for these products with Russian cards. There is also a problem with the refinement of systems for the changed processes of enterprises. If earlier it was not so noticeable, now companies see that Western vendors set the logic of business processes for their markets, and for Russia they are not so relevant.

The distribution of business processes between the embedded BPMS components of the application systems left the Western BPM functions of ″ glue ″ between them. When replacing application systems, these functions collapse, and Western BPMS themselves need to be replaced with domestic ones. At the same time, investments invested in setting up processes and adapting systems are lost, those who have made deep progress in this matter will have to make repeated investments already in domestic systems, - comments Vladimir Andreev, President of Docsvision.

Market participants also note that only Russian partners can make improvements to foreign products, and they are gradually curtailing work with Western systems. All this will lead to mass migrations soon.

There are also questions with the information security of systems, their compliance with Russian laws and legal acts. But the BPM market isn't the only one where these issues have come to the fore. The same story is observed in working with ″ boxes ″ or opensors, "says Mikhail Merkuriev, project manager at Develonika (part of Softline Group of Companies), owner of the Basis-M BPM platform product.

Nevertheless, all problems are somehow solved. The business either continues to use the "frozen" software, or uses parallel imports. With the lack of technical support from foreign vendors, staff specialists who were previously responsible for development successfully cope. In some cases, this even made it possible to increase the level of service, since customers have more opportunities to influence their employees than the vendor's specialists.

But as the risk of using foreign software grows more and more over time, most companies are gradually resolving the replacement issue.

The horror of changing 'familiar' to 'new' has largely passed. Large companies have moved to Russian software or right now in the process of moving. From the experience of communicating with our clients, I can say that many are happy to find how it has become easier and more convenient for them to work. Even large customers are glad that they managed to get rid of the hated foreign technical support, which either sends them to read the documentation, or is simply silent. We in Russia do not allow ourselves this, - emphasizes Denis Seleznev, General Director of the First Form.

Migration issues. Compliance of Russian BPM products with customer requirements

According to experts, Western products used to have a big fora, significant investments and access to large customers, which have always been more focused on Western software. But despite the fact that Russian vendors had less time and opportunities for development, the market was still quite mature.

We and our main competitors in the BPM market have been operating for more than 10 years. During this time, we have created powerful products and not only more than meet new requirements, but are engaged in visionary, we offer vectors for market development, - comments Alexey Trefilov, Director of ELMA.

Comindware notes that there are no such monstrous products as SAP in the domestic software market, and it is difficult to find a replacement for them. Similar systems meet the requirements of customers and import substitution requirements, however, practical difficulties may arise with them.

For example, if a company transitions from linear-functional management, the BPM system may seem unusual and perceived as another space that impedes actual operation, rather than helps. But gradually they get used to BPMS and use it as a single window connecting all information systems, including ERP.

There may be difficulties with documentation. If it is outdated or remains on the side of the departed vendor, it will require rethinking or restoration.

In addition, a number of vendors note that a new, unfamiliar interface causes a negative impression among customers. Visual components, button names, function locations can vary across systems, and employees have to retrain. People always prefer the usual, and rejection in the first stages is understandable.

A more specific problem that customers face is a tight time frame, since sometimes there is a risk that critical processes will stop, and this will lead to huge losses.

In my opinion, the key problem is that it is still difficult to find a system among Russian analogues that, as conditionally the same SAP CRM, will be able to cover several areas of CRM already implemented by the client at once. For example, have functions and systems for selling and maintaining promotions, a mobile application and a built-in reporting system. So far, we can say that a particular Russian vendor has better sales or contact center functions than others, and the other has a loyalty or e-commerce system, but here are the systems, which will immediately take the key directions at the same level, as was the case with major international players, so far, unfortunately, no, "notes Konstantin Khveshchenik, leading CRM expert at Axenix.

According to Denis Seleznev, general director of the First Form, Russia they know how to build effective systems. Now there are a lot of them on the market and each customer will find a solution to their own requirements. But it is very important for companies that the implementation goes as quickly as possible, and large IT projects can last for years. Customers are frightened by the long deadlines, so they will prefer a less advanced but faster installation time system.

Many consumers of IT solutions want to buy ready-made and do not waste time on the implementation and training of specialists. At the same time, they spend their resources on various loopholes for the purchase of a foreign license or on its revision, not realizing that exactly the same funds can be invested in their own development and not depend on anyone. Today, there are already and successfully applied solutions of Russian companies, such as ELMA, Naumen BPM. They meet all the requirements, have their own centers for training specialists in system maintenance and work with these systems, with a well-built support service, "says Aleksei Romanov, CEO of Fogstream.

{{quote 'Replacement problems may include migration of historical data, migration of existing processes and rejection of foreign technologies in the use of foreign DBMS and OS. However, Russian BPM products today meet customer requirements and, in a number of tasks, surpass their foreign counterparts, "adds Kirill Chekhankov, Head of IT Solutions at Konica Minolta Business Solutions Russia.

There are high-quality domestic analogues that are quite capable of satisfying the requirements of customers, and they are often more budget-acceptable.}}

Russian products in general can meet the needs of customers, we see this using the examples of our projects. However, there are some technological Western solutions that are currently poorly closed by Russian products. This can create certain challenges, but in general, Russian systems are becoming more competitive and capable of meeting the needs of customers, - comments Svetlana Ermakova, Head of CRM/BPM at Softline Group of companies.

Ensuring the functional coverage of large Western BP systems and solutions created on their basis is really one of the problems faced by Russian vendors. And if the absence of any tools ‒ this is a matter of increasing labor costs for implementation, which, in fact, is not a problem for companies with strong IT, then problems with the dysfunctional part can become a serious obstacle.

During this year, we have been involved in the task of choosing a target BPM platform for large businesses several times. Most shortlisted platforms that met functional requirements failed performance tests. Unfortunately, among them were products that regularly fall into the top ratings of domestic manufacturers of BPM platforms. At the same time, at the preliminary stage, the vendors provided the results from their tests, and their results more than covered the required indicators, - says Roman Pochetalkin, business partner of LANIT - BPI Em (part of the LANIT group).

In addition, the Russian market today is highly fragmented - small developers produce hundreds of different products for process automation. At the same time, there are few specialists in domestic solutions.

The customer is often invited to assemble the corporate system himself from many ″ bricks of ″. Therefore, questions inevitably arise of the maturity and compatibility of these solutions with each other, the availability of a reasonable strategy for product development throughout the life cycle of the information system. Obviously, in the coming years we will observe the consolidation of domestic producers in the main market niches, - said Dmitry Vedev, head of strategic marketing at SL Soft (Softline Group of Companies ).

In the criteria for choosing a supplier in the enterprise sector, reliability, focus on development, flexibility and scalability have come to the fore. The latter factor has become a challenge for Russian developers. The weakness of universal BPM platforms is manifested in insufficient maturity and readiness for stable operation, taking into account the requirements of corporations for business continuity. The versatility of working with processes, on which they were originally sharpened, complicates the implementation of these requirements.

It is necessary to make sure that when setting up and modifying the client, the system does not ″ break ″ by accident. This is a very relevant topic, precisely in connection with the widespread use of low-code approaches in BPM systems. The entry threshold for those who interfere in the setting of IP is reduced - that is, it can be just business users, people without special IT training. The more tools that provide flexibility are given, the greater the chances that someone will carelessly disable the system in one erroneous action. Failed customizations or designs can affect many users, have serious consequences, and have a negative impact on the business. Therefore, it is important to find a balance between the tools provided, the flexibility of the system and its resistance to change. Not all developers have grown to understand this problem and have taken care of solving it, "said Konstantin Istomin, executive director of Directum.

Experts also note the problems of scaling, cross-platform, in particular, work in domestic OS and on domestic DBMS, a difficult transition from an already working system in which a large amount of funds have been invested. Abandoning such a solution that suits everyone and repeating the path done is an extremely difficult choice.

The customer and the vendor need to repeat a complex multi-year project, and in a short time. Many Russian products follow the low-code path: they have mechanisms inside the solution for quick configuration without programming. This significantly speeds up the system implementation process. Another ″ pain ″ that business expects the same performance and reliability indicators from domestic BPM systems as were in foreign solutions. Russian vendors are now actively working on these tasks, ¬¬ explains Anna Kuznetsova, head of BPM practice at Naumen.

Of course, a completely painless transition to domestic software is impossible. A large number of resources will be required, since the solutions used in companies have been adapted to unique business processes, integrators have already taken into account the peculiarities of doing business, and the wishes for the functionality and user interface have been implemented.

But there are no obvious and global problems that each customer will definitely face when switching from a Western solution to a domestic platform. On the other hand, these solutions are used by companies with a high level of digitalization: most processes are already automated. Therefore, the accumulated experience can be used when implementing a domestic solution, try to correct the errors and shortcomings of existing systems, and then shift business processes to new tracks as efficiently and adequately as possible, "recommends Alexey Konoplev, Head of Department, Corporate Content Management Systems Department at IBS.

***

Previously, many companies from various industries preferred to use foreign BPM systems, as they considered them reliable, mature and providing high quality service. However, in 2022, after the departure of foreign vendors, an increase in interest in domestic software began. And it will continue, as will competition between Russian developers. This trend stimulates the development of the BPM direction and accelerated import substitution.

The positive dynamics of the BPM systems market is expected, as companies face extensive changes in their work for effective operations in the new conditions.

The development of solutions will be influenced by new technologies and trends. More and more services based on artificial intelligence will appear, and the systems themselves will begin to combine with related products and transform into single platforms.

Much will depend on the development of the Russian economy. What changes the market will undergo will become clear in the near future.

Go to Overview Home > > >

2022

Results of 2021, the largest suppliers of BPM systems, the situation in 2022 and the prospects of 2023 - TAdviser data

Results of 2021: estimates of market dynamics and key factors of its development

Specialists of companies that specialize in the development and implementation of BPM systems are unanimous in opinion: the Russian market has grown. Even according to the most restrained estimates, the total revenue growth from projects implementing business process management systems was 12-15%. At the same time, some experts interviewed by TAdviser analysts talk about an "increase" of 20-30%.

The main stimulating factor in the BPM market in 2020-2021. was the revision of the attitude towards mobility and remote work - companies realized that it was necessary to ensure the implementation of business processes from anywhere in the world.

In 2021, the very perception of digitalization has changed. The introduction of IT solutions, including BPM systems, has become a mandatory element of competitiveness in the market. In addition, the transition to a remote work format required many companies to measure the productivity of employees in a new way, prompted to create conditions for full remote access to key processes at enterprises, - explains the Anton Ermakov head of the digital initiatives group. Comindware

Vladimir Andreev, President of Docsvision, notes that the digital transformation factor, which manifested itself in the form of a requirement to switch to paperless work, including in the field of personnel business processes, played an equally important role.

When choosing BPM systems for clients, the speed of making changes to automated processes, the flexibility of the resulting solutions, the possibility of functional development of the system for subsequent automation of related processes have become of particular importance, adds Dmitry Arefiev, Deputy General Director of Digital Design, Head of Business Process Automation.

Directum also highlights the role of digital HR processes in ECM and BPM. Customers realized that employees can interact electronically while remaining in a legally significant field, and this contributes to the growth of the company, reducing costs, speeding up processes, and improving the internal image. Another important factor is complexity. Companies want to digitalize end-to-end tasks. In HR processes, this is represented by a step-by-step implementation: from the employee's personal account to the manager's interface, from online admission to saving the employee's case with all personnel documents and in a long-term archive.

In 2021, there was a general benchmark for digitalization and digital transformation on the market, experts say. It became obvious that in the most difficult situations companies survive, significantly reducing dependence on offline infrastructure and focused on their customers, the Anna Kuznetsova head of the company's BPM practice believes. As a result, she said, the Naumen"best of the best" went into numbers as much as possible and focused on the Customer Experience.

The largest suppliers of BPM systems in Russia

The leader of the new rating of suppliers of BPM systems at the end of 2021 was the Digital Design group of companies. Its revenue from the implementation of BPM projects increased by 38.6% and reached 1.1 billion rubles. The second line of the rating is at Naumen (1 billion rubles, + 25%), the third - at BusinessAutomatics (960 million rubles, + 33.7%).

The total revenue of all participants in the rating at the end of 2021 reached 6.1 billion rubles, the positive dynamics compared to 2020 amounted to 32.5%.

Revenue of Russian companies from BPM projects in 2020-2021

№	Company	Status	Revenue from BPM projects for 2021, million rubles, incl. VAT	incl. License sales	incl. Implementation and Support Services	Revenue from BPM projects for 2020, million rubles, incl. VAT	incl. License sales	incl. Implementation and Support Services	Dynamics 2021/2020,%	Biggest customers in 2021
1	Digital Design GC (Docsvision platform)	Vendor/Integrator	'1' 111.2 | | 127.2 ||686.8	801.5 ||129.6	671.9	38.6|n/a
2	Naumen	Vendor/Integrator	'1 018.3 | | 305.5	712.8	814.6|| 244.4	570.2	25	Motif Telekom, Financial Commissioner Service, Gazprombank Federal Passenger Company, Sovexport Bank, Russian Post Ministry of Digital Development, Communications and Mass Media Factoring Company
3	"BusinessAutomation"	Vendor	960 ||n/a	n/a	718|| n/a	n/a	33.7|n/a
4	ID Management Technology	Vendor/Integrator	775.5	114.5	661.0	756.5	28.5	728	2.5	n/a
5	Parma TG	Vendor/Integrator	476.4	0	140.3	140.3	0	140.3	239.6	n/a
6	ELMA	Vendor	470	211	259	516	232.2	283.8	-8.9	NPP "Gamma," FSUE "ATC Smolny," VEB Innovations, NPF
7	CROC	Integrator	407 ||n/a	n/a	245.1	n/a	n/a	66.1|n/a
8	First Form	Vendor/Integrator	273.2	95.5	177.7	163.9	47.2	116.7	66.7	Skolkovo, Vkusville, First Evaluation Company, Yandex. Shop, Alianta Group
[[Comindware (Collovear)	Comindware	Вендор	' 261,4	78,6	182,8	215,3	66,7	148,6	21,4	RBT.ru, SlickJump, Easymedia]]
10	Polilog Agency	Vendor/Integrator	179.7	0	179.7	155.7	0	style = "background:# efeaea;"|15.4|Ministry of Industry and Trade of Russia, Rosstandart, FBU "GILS and ROSTP"
11	RKIT	Integrator	'78.6 ||4.5 ||74.1	29 ||2.1	26.9	style = "background:# Rosneft MPSC efeaea;"|170.9|NK, Irkutsk Region, Irkutsk City Administration
12	FORS Groups *	Integrator	65	2	63	32	2	30	103.1	SPORTMASTER, MGFOMS, government customers
13	AMBER	Vendor/Integrator	6.7 ||n/a	n/a	4.5|n/a	n/a	48.9|IRZ, Financial University under the Government of the Russian Federation, RSHB - Life Insurance
	Total		6,083			4,592,5				32.5

* - data for 2020 adjusted	TAdviser 2022
' '

Key Industries for BPM

According to BPM market participants, the demand for business process management systems in 2021 increased in almost all industries, but the most noticeable growth was noted in the public sector, financial companies and industry. BPM solutions are still in low demand only by small businesses.

In our opinion, the main driver of growth was customers from the public sector, who introduced a customer-centric approach and reorganized the processes of providing digital services for the population and business. Commercial enterprises also actively used BPM systems, complementing them with Low-code tools, RPA and digital assistants, - comments Mikhail Rozhkov, an expert at PARMA TG.

In turn, Dmitry Pereponov, head of business process automation at the CROC IT company, says that the demand for BPM systems is especially pronounced in the oil and gas and petrochemical industries, which have always been at the forefront of digitalization of production processes.

Most companies see the benefits and cost-effectiveness of implementing BPM systems. Therefore, we also observe stable growth in other production industries, GOK, metallurgy, food production, the expert adds.

As for the trends of 2022, according to Anna Kuznetsova, in the financial sector and retail chains, the increased interest in BPM after February 24 is due to the fact that they historically used a large number of foreign systems, and now they need to migrate to domestic solutions. In the public sector, the use of Western software carries sanctions and legal risks. Dmitry Arefiev says that the most acute demand for replacing the systems used by BPM/ECM/CSP was manifested among the Russian subsidiaries of foreign companies that previously actively used foreign products.

Vasily Anfinogentov, director of the business process automation department of FORCE - Development Center (FORCE Group FORS GROUP) emphasizes that in recent years the demand for BPM systems has grown significantly in the field. First of health care all, BPMs are perfectly combined with systems for supporting medical decision-making, when possible transitions in an automated process are carried out by a doctor, but taking into account additional information provided to him by various services that analyze the accumulated information.

According to the TAdviser database, the top 5 industries for the entire observation period (since 2005) include the following industries: trade, financial services, construction, IT and the public sector. The distribution of shares is shown in the diagram below. At the same time, over the past year, the TAdviser base has most often been replenished with projects implemented in construction and IT companies, as well as trade companies.

Foreign BPM systems for Russian customers: difficulties and options for overcoming them

After the start of a special military operation and the imposition of sanctions, almost all foreign vendors rushed to leave the Russian market. According to experts, this opens up colossal prospects for Russian developers of business process management systems, although before that domestic companies occupied leading positions in the BPM segment.

Domestic BPM products in functional terms do not lag behind foreign ones, confirms Yuri Vostrikov, General Director of LANIT Omni (LANIT Group of Companies). - If we talk about flexibility and ability to meet customer requirements, our vendors were more successful than foreign companies. However, large business for a long time still chose foreign solutions, expecting that it would receive a high maturity of processes, the best service and implementation experience. Now there are opportunities to change the situation in favor of domestic developments.

Vladimir Andreev notes that at first after February 24, there was a slight decrease in demand and a slowdown in projects associated with the desire of customers to understand how the situation will develop. However, quite quickly demand not only recovered, but also accelerated, which is primarily due to the need for import substitution. Anna Kuznetsova says that in March-April 2022 there was an abnormal increase in the number of requests to BPM vendors from potential customers. Many companies using Western solutions have urgently sought clarification about the possibilities of import substitution, without yet understanding the aspects of using foreign software at home. Subsequently, many realized that the migration problem did not require immediate action. As a result, customers calmed down, so it was decided to postpone large and complex projects for switching to new software while it was possible to work on the old infrastructure.

Customers who used foreign information systems and software faced difficulties when working in the clouds of foreign vendors. This applies to most large customers, notes Yuri Vostrikov. They had to urgently migrate to their available counterparts in order to maintain process continuity. "This entailed additional risks to sustainability and, of course, impressive costs for the rearrangement of systems, often associated with significant amounts of additional development," the expert continues. Naturally, this situation negatively affected confidence in the clouds. If earlier 70% of companies chose the option of placing BPM in the cloud, now only about 50%. In the next two years, this alignment will obviously continue, Vostrikov predicts.

Another shock to the market was the inability to renew current licenses. In addition, there was a disconnection from the technical support of foreign companies. Against this background, the state called for more active import substitution and tightened requirements for the timing of the transition to domestic products. According to a study conducted by Naumen in the summer of 2022, by that time 56% of Russian companies had already lost technical support for IT solutions based on Western software. Among other problems of using foreign solutions, respondents called the inability to extend the subscription, a significant change in cost, the risk of "not getting into Russian legislation."

The Russian market for BPM systems is now changing, foreign solutions are being replaced by Russian ones, which favorably affects the domestic market. However, a number of experts say that there are also negative points. According to Anton Ermakov from Comindware, the departure of Western companies forces Russian business to quickly rebuild, but at the same time experience and internal competencies in the use of imported software, which the market has used for many years, are lost. In addition, companies, to put it mildly, are not delighted that they now need, in fact, to re-invest in digitalization, switching to Russian solutions. It is especially disappointing for the company, which completed the introduction of foreign systems by the beginning of 2022.

At the same time, most experts are not afraid that with the departure of foreign companies in the Russian segment of BPM, competition will significantly decrease. Although it will be easier to compete to some extent, leading companies remain on the market, which have high-quality and functional developments in the field of BPM systems. Much will depend on how actively companies develop their products and how fully they can take into account customer requirements.

Market situation in 2022. And what's next?

Even despite the difficult economic situation, business leaders and experts from BPM companies expect significant market growth in 2022. Directum believes that a single ECM direction/BPM will grow by about 20%. According to Anton Ermakov (Comindware), BPM can add more than 30%.

Mikhail Rozhkov, an expert at PARMA TG, is more cautious in his assessments. According to him, the demand for BPM systems will support the need to switch to new domestic IT solutions and restructuring approaches to public administration. At the same time, the overall reduction in investment in new digital transformation projects will weaken the dynamics of the business process management automation market. Rozhkov believes that compared to 2021, the market may even fall slightly, since BPM systems were not among those that companies first began to "import substitution." The main wave of migration of BPM systems will begin in 2023, Mikhail Rozhkov expects.

Another opinion is shared by Vasily Anfinogentov, Director of the Business Process Automation Department of FORCE - Development Center:

As our experience shows, crisis phenomena - a reduction in markets, a decrease in resource availability - are drivers for the development of BPM solutions. In such conditions, companies are forced to look for additional resources to improve efficiency, and BPM solutions just provide the necessary level of formalization of actions and a higher degree of control.

At the same time, Anfinogentov notes that the future of the Russian market for BPM systems will largely be determined by the state of the Russian economy.

Dmitry Pereponov from CROC has no doubt that the high demand for BPM systems in the enterprise segment will continue for at least another two years. According to the expert, the first key factor in demand growth is the choice towards automation of end-to-end processes and the rejection of the "patchwork blanket" approach in IT systems. BPM acts here as a link between the divisions of the company. The second factor is the import substitution of foreign legacy systems, which have been rebuilt for years and have already become little like platform solutions, which were originally. That is why today BPM systems are the most suitable solution, Pereponov believes. They not only close the tasks that business needs, but also take into account the requirements for customization for the user.

Go to Overview Home > > >

More than 74% of companies in Russia are actively engaged in business process automation projects

The Russian Association of BPM Professionals has completed the analysis of data that were obtained during the All-Russian study of the speed and effectiveness of digital transformation. The study was conducted in the form of a survey in which companies from the banking and financial sectors, trading businesses and large industrial companies from almost all regions of Russia took part.

As the study showed, 33% of the companies participating in the survey maintain the pace of digital transformation despite the change in the market situation. And only 7% of companies have completely frozen investment in digital products.

The top priority area for implementing software solutions is the control and automation of logistics processes. It accounts for 23% of responses. Least of all, companies are ready to invest in digitalization of recruiting - less than 7%. Perhaps the reason for the tougher focus on investment was financial losses. Russian companies noted (33.9%) that the events of the last two years led to a loss of revenue in the amount of 5 to 10%.

In time the publication of the preliminary report of the study, Russia maintains a high level of use of programs Excel from (Microsoft 52%) as a tool for digital control of enterprise processes, while 62% of companies use programs for management, and business processes email only 17% use special digital solutions.

More than 74% of companies in Russia are actively engaged in projects to automate business processes. 5.2% of companies do not have such projects, and they are not planned.

The main problem that restrains the digitalization of business in Russia is money. Many companies require additional investments in automation software, which are not included in the plans for the main costs of maintaining and developing the business. For 49.2%, the lack of additional investment is an obstacle to the introduction of new software automation tools. It is noteworthy that additionally, the study participants indicated another reason - the lack of motivation among employees (52.5%).

On digital tools, Russian business is ready to spend up to 10% of its profit (14.5%), even less - 2% of profit - 27.3% of respondents are ready to give software developers.

At the same time, 40.4% of the study participants are ready to buy ready-made IT solutions and use the services of integrators. Another 40% are ready to independently develop software or seek the services of IT companies specializing in outsourcing.

It is curious that in 2022, Russian companies have significantly changed their view of software tools. For example, previously less than 10% trusted open source solutions. As of November 2022, the level of trust has more than doubled. Confidence in the ready-made software tools of Russian vendors has grown even more - by 290% to the level of 2020. Interest in custom development has not changed much. More than 46% of the surveyed companies consider the use of Low-code and No-Code solutions.

Among the advantages of using domestic technical means to automate business processes, respondents note the possibility of avoiding the negative impact of sanctions pressure and a more favorable price compared to foreign counterparts. Moreover, for 62.1% of the study participants, the price of IT solutions is important when choosing. But when evaluating the offer, companies will consider all the advantages and disadvantages of the IT solution in a complex, including the speed of work, feedback from colleagues and the reputation of the manufacturing company. More than 55% of the company necessarily needs a test period to evaluate the software.

As for the goals of introducing automation tools at enterprises, the results of the study indicate that the main priority is the desire to increase labor productivity (91.7%), in addition, participants in digitalization processes set themselves the task of increasing customer satisfaction (48.3%) and switching to a remote work format (15%).

36% of companies are ready to refuse to use foreign software, this is a priority for them. Among the problems of import substitution, companies see a high cost (34%), poor software compatibility (50%) and a lack of expected functionality of IT solutions (60.3%), lack of established practices (32.8%).

2021: Features of the development of the Russian BPM systems market

For the Russian market of BPM systems 2020-2021 were very successful. Almost all interviewed experts, representatives of IT companies involved in the implementation of such solutions, speak about the growth of this area. The pandemic and lockdowns have shown the need to automate business processes at different levels. The freezing of IT budgets in 2020 practically did not affect the BPM segment, since the transition to remote work and the need to implement EDS required the adjustment of business processes in a new environment.

But the lockdown has ended, and the request for digitalization and optimization of processes and business as a whole has remained, and IT budgets have increased this year, and, according to Gartner, all over the world. For many companies, the pandemic has shown that flexibility and the ability to quickly rebuild processes to changing conditions is a matter of survival and prosperity, says Anton Ivanov, founder and CEO of Citeck.

Let's take a closer look at the key factors that had a serious impact on the Russian BPM systems market in 2021 and will continue to influence in the near future.

Growth factors

Pandemic and Remote Work

Remote work during the coronavirus pandemic has become an almost uncontested option for many companies to continue their activities.

Now there is an understanding that we will remain in hybrid online/offline work forever. The task of remote interaction becomes permanent, the need for its solution has strengthened, it has come to the realization that it is impossible to stand, it is necessary to build further work and invest in the digitalization of processes, "says Elena Istomina, director of the consulting and implementation department of Directum.

"Remote" has become the main factor stimulating the development of the BPM market. It calls for coordination of the activities of employees outside the area of direct access to each other, requires more formalization of activities. As a result, there is a request for systems that support consistent work within the framework of formal rules, that is, systems of the BPM class.

They have an extremely important task to maintain the context in which individual employees carry out their work. The difficulty of direct contacts also requires a system that "leads" the workflow employee, prompting him the necessary actions, - explains Vasily Anfinogentov, director of the business process automation department of Force - Development Center (Force Group of Companies).

Given all the challenges and difficulties that business faces during the coronavirus pandemic, it could be assumed that organizations will save on digital projects in an effort to reduce costs, says the Alexey Klochkov managing director. " Terrasoft Russia But a study of the low-code/no-code market, which Terrasoft conducted at the beginning of 2021 and touched upon, among other things, the topic of digitalization, showed diametrically opposite results: 95% of organizations continue to invest in business digitalization, moreover, of which almost a third increased investment in digital projects.

These figures are applicable, among other things, for the BPM market - systems for managing business processes are one of the key types of corporate software, we see that the customer request for process automation is growing every month, so we can safely assume that the trend for demand growth will continue, "says Alexey Klochkov.

Accelerating digital transformation

The next important factor is the acceleration of digital transformation. Customers no longer have time for long implementations, they want to quickly integrate new processes into their IT solutions, preferably independently and without involving contractors, because the process of identifying suppliers and contracting is also the time.

This is especially important for state customers, since they receive a huge stream of tasks that cannot be planned in advance, and there is no time for procurement for these works - the task must already be completed, - explains Lyudmila Bogatyreva, head of the digital solutions department of the Polilog Agency, developer of the Polycode software platform.

If we talk about the Enterprise segment, often such companies see the benefits of BPM tools, regardless of external factors. For example, many years ago, large customers implemented complex "monolithic" systems (for example, ERP), and at the moment some continue to use outdated software versions. In terms of support and development, these legacy IT solutions are complex and expensive. The system support period is coming to an end, which forces customers to plan for the transition to modern software versions. Therefore, customers are striving to migrate these systems to modern platforms with microservice architecture, which is precisely what entails a growing interest in BPM tools.

On the one hand, the company remains a single platform (with unified development tools, integration mechanisms). On the other hand, a large number of IT services are formed around it, automating different business processes, "says Yuri Vostrikov, operational director of Norbit (part of the Lanit group).

Company Management Model Revision

In addition to the factors voiced above, domestic experts mention a gradual revision of the management model in companies.

At the moment, the BPM market can already be considered mature, but the demand for BPM-class systems is growing. The increasing demand is due to the fact that companies are revising management models, and moving on to process and project management from situational, they come to the need to implement BPM, the company notes. RKIT

The CROC company adds that until recently, Russian customers looked very carefully at process control and were automated "piecemeal." Now experts are observing that more and more companies are trying to squeeze the maximum out of BPM, there are requests for automation of more and more complex branched processes. Automation goes under the flag of a systematic approach, uniting all IT systems of the company into a single operating organism, the control loop of which must certainly be BPM.

The volume, speed of implementation and complexity of automation processes on BPM is growing from year to year. Every year, the architecture of platforms is being improved so that they can meet business expectations both in terms of functionality and performance. We observe in CROC that this year the main thing for many customers is the speed of obtaining a business result and the timing of the implementation of the solution, "says Elena Gabdullina, head of Business Process Management at CROC.

Import substitution

In addition, import substitution also has a strong impact on the development of the market.

The usefulness of BPM systems was appreciated by everyone, and domestic solutions became competitive, in functionality not inferior to the products of world famous vendors, but winning in price and allowing to reduce the risks of political and economic consequences, - explains the founder and CEO of Citeck Anton Ivanov.

The largest suppliers of BPM systems in Russia

The company became the leader in the rating of suppliers of BPM systems in Russia, prepared by revenue from the implementation of BPM projects in 2020. LANIT It showed an increase in this direction by 58% to 1.487 billion rubles. The top three also included companies Naumen and "" with Digital Design indicators of 814.6 and 801.5 million rubles. respectively. The total revenue from BPM projects of 15 companies that took part in the rating exceeded 5.5 billion rubles.

Revenue of Russian companies from BPM projects in 2019-2020

№	Company	Status	Revenue from BPM projects for 2020, million rubles, incl. VAT	incl. License sales	incl. Implementation and Support Services	Revenue from BPM projects for 2019, million rubles, incl. VAT	incl. License sales	incl. Implementation and Support Services	Dynamics 2020/2019,%	Largest Clients/Projects in 2019 and 2020
1	Lanit Group	Integrator	1,487	190	1,297	939.5	n/a	n/a	58.3	Segezha Group, OMK, Koryakenergo, Niarmedic, Sberbank, Alfa-Bank, VTB, Pulkovo, SME Bank, Ascona, DOM RF, SberLeasing, Sberbank, Alfa-Bank, VTB
2	Naumen	Vendor/Integrator	814.6	244.4	570.2	652.8	261.1	391.7	Financial Commissioner Service, Gazprombank, Federal Passenger Company, Bank NFC, Motive Telecom, Russian Post
3	Digital Design Group (Docsvision platform)	Vendor/Integrator	801.5	129.6	671.9	786.6	141.1	645.5	n/a
4	SPC "BusinessAutomation"	Vendor	718	n/a	n/a	n/a	n/a	[[Ministry of Economic Development	39.7	Ministry of Economic Development]] of Russia, Ministry of Digital Development of Russia, VDC "Smena"
5	ELMA	Vendor	516	232.2	283.8	448.2	158.7	289.5	15.1	Moscow Credit Bank, RN-UfaNIPIneft, SK ERGO Life, Krastsvetmet, Details of Foreign Cars, Ankor Personnel Holding, DHL, Mriya Resort, Zarubezhneft, Gamma
6	CROC	Integrator	245,1	N/A	N/A	204,3	N/A	N/A	N/A
7	Comindware	Vendor	215.3	66.7	148.6	167.4	33.1	134.3	28.6	n/a
8	First Form	Vendor/Integrator	163	37	126	131	35	96	24.4	Light Technologies: Communications Management and Product Development Management, Alianta Group, Skolkovo Management Company, Skolkovo Gymnasium, Gazprom StroyTEK Salavat, Institute Hydroproject, TwinsGarden, Uralsib Insurance
9	Agency "Polilog"	Vendor/Integrator	155.7	0	155.7	120.4	0	120.4	Ministry of Industry and Trade 29.3
10	Parma TG	Vendor/Integrator	140.3	0	140.3	121.5	0	121.5	15.4	n/a
11	Citeck	Vendor/Integrator	107	ND	ND	ND	ND	ND
12	K2RU	Integrator	102	60	42	132.1	82	50	-22.8	Happy Employee HR Services Project for Otkritie FC Bank, Automation of Services of MMC Norilsk Nickel's Department of Business Management, Consultation Portal on Tax Legislation and Accounting for MMC Norilsk Nickel, Automation of Legal Department Processes for MMC Norilsk Nickel
13	FORS Group	Integrator	52.5	0	52.5	30	5	MTS| 75	, Sportmaster, MGFOMS
14	Zsoft	Vendor	29.2	4.4	24.8	24.8	3.7	21.1	17.7	n/a
15	RKIT	Integrator	29	2.1	26.9	32.3	7	25.3	-10.2	Vostokcement, Alance, Pharmasintez, Rosneft, Irkutsk Region MPSC, Irkutsk City Administration

* - consolidated data taking into account the revenues of Norbit, Lanit - BPM	TAdviser 2021
' '

Features of demand for BPM in the outgrowth

Demand for BPM systems is noted in all sectors of the economy. Since the impact of the changed working conditions is felt by the economy as a whole, the demand for formalization of actions on the coverage of previously informal activities exists in all areas.

At the same time, traditionally, the greatest need for such solutions is noted in the financial sector, especially against the background of the transformation of banks into fintech companies. In addition, companies from this area form their competitive advantages through continuous work with business processes.

The leaders, according to the latest survey of market participants, now can also include retail and the public sector.

Denis Seleznev, CEO of First Form, calls retail the most flexible industry that needs advanced IT solutions. Andrei Chepakin, commercial director of ELMA, adds that retailers felt threatened with the arrival of the pandemic, so many players switched to online, and this required a change in the business processes of companies.

As for the public sector, it is approaching leadership thanks to large-scale digitalization projects. In addition, the demand for BPM systems is growing here, including because many government organizations did not manage to automate work in the initial period of the pandemic due to limited budgets.

In addition, in 2021, there were significant changes in the approach to the digital transformation of public services, as a new planning tool began to be used in departments - VCPT (departmental digital transformation program). Within the framework of the ICPT, the federal authorities need to achieve specific KPIs for the digital transformation of public services (this is not just automation for the sake of automation), for example, reducing the time and labor intensity, implementing a proactive mechanism for their provision, reducing the applicant's costs, and switching to a registry model. Achieving these indicators is directly related to the depth of automation of business processes for the provision of public services, namely, minimizing the employee's participation in decision-making and data management.

If we are talking about the development of BPM in this segment, then the new methodological approach will provide for the next 5 years a high dynamics of BPM development in the authorities, which essentially means a transition from simple accounting systems to full-fledged BPM solutions, "says Lyudmila Bogatyreva, head of the digital solutions department of the Polilog Agency, developer of the Polycode software platform.

Statistics of completed projects, information about which is contained in the TAdviser database, confirms that the leadership of these three industries.

As for other areas, according to market participants, the demand for BPM from production enterprises has noticeably increased. According to RKIT, industrial companies that configured systems to work before the pandemic are now adapting their activities to work in new realities, correcting identified errors and actively interacting with developers and technical support.

ELMA Commercial Director Andrei Chepakin would also include development among the leaders in demand for BPM systems. Companies from this sector are constantly looking for ways to fight for the consumer, this forces them to use the latest technologies in their key processes: the implementation of construction projects and interaction with potential customers.

In general, according to Elena Gabdullina, head of Business Process Management at CROC, the demand for BPM no longer depends on the industry, but on the IT maturity of the organization, and on what path of evolution in the IT organization has passed and how it looks at process management.

Alexey Klochkov, managing director of "," did not single out a specific industry. The Terrasoft Russia company speaks of a tremendous demand for digitalization of processes in all market segments.

Not all companies need, for example, to manage inventory balances or automate the credit pipeline. But all companies have HR processes, accounting, document management - and here you cannot cope without BPM technologies. It is they who synchronize teams and departments, helping to quickly make decisions, receive and share information, involve all participants in order to achieve an outcome. That is, in fact, the BPM is a "universal soldier" who effectively shows himself in any conditions. We see this on the example of BPM projects of our clients from various industries, from retail and medicine to industry and the oil and gas industry, he notes.

As for the geography of implementations, according to the TAdviser database, in Russia BPM projects are most often implemented in the Central Federal District (52.6%), Volga (14.4%) and North-West (11%). The cities leading in the number of BPM implementations are shown in the chart below.

The future of the Russian BPM systems market

Russian companies began to come more consciously to a process approach and the need for more careful management of complex cross-functional business processes. In addition, the demand for the tasks of BPM class systems will increase as new regulations appear related to the transfer of corporate processes to paperless rails. First of all, this concerns personnel processes and the preparation of documents for transfer to state archives. As a result of transferring most processes to paperless form, business will be able to use modern technologies, for example, Process Mining, to solve digital transformation problems.

We are quite optimistic about the future. The growing popularity of systems for automating processes may lead to a desire to automate more and more new corporate governance processes, "said Vladimir Andreev, President of Docsvision.

Automation platforms will increasingly be in demand to ensure control over remote work, says Vladimir Lobachev, head of Zet-Soft. In addition, according to the expert, the IT automation solutions themselves strive for the least effort and are based on an iterative approach and flexible methodologies for a continuous stream of process improvements performed over weeks rather than months. At the same time, companies need solutions to create highly loaded, fault-tolerant and scalable systems that cope with the huge flow of data and business processes.

Also, Russian companies are increasingly paying attention to domestic developers. Since the economic one was added to the previously dominant political factor. To summarize, the main focus of the market will be directed to "light" Russian solutions and Open Source systems that meet the requirements of import substitution, Vladimir Lobachev believes.

Anna Kuznetsova, head of the company's BPM practice, Naumen adds that the active nature of digitalization that has been observed over the past few years contributes to Russia the fact that domestic BPM solutions will receive additional impulses for development.

We can not only compete with foreign suppliers within the country, but also gradually enter international markets, she is sure.

Elena Gabdullina, head of Business Process Management at CROC, explains that domestic BPMS manufacturers may well compete with imported ones, they have sufficient functionality and a lower entry threshold for users - import solutions require a longer study of the platform until the processes are created and more IT background from the company's specialists. In addition, import solutions are often redundant for most Russian companies, the expert believes.

As for the technological part, according to Denis Seleznev, General Director of First Form, the market is moving towards the development of robotization and artificial intelligence in conjunction with BPM systems, the introduction of virtual assistants to automate routine processes. In addition, in the near future, an explosive development of mobile applications of VRM systems is expected, which will display analytics and dashboards, provide the ability to control the performing discipline.

Already, our clients choose the BPM system not only in terms of functionality. It is important for them that the system has an intuitive interface, modern design, easy immersion of users, aesthetics and ergonomics. This is especially important for mobile applications. An important aspect is the support and development of such a system within the company: a low threshold for entering the system administrator, low-code or visual programming, the absence of the need for specific knowledge to support the system, the expert explains.

2020

The state of the Russian BPM market

The Russian market for business process automation systems (BPM) continues to develop and gain momentum. Experts note that you no longer need to explain what this class of systems is and why it is needed. From year to year, there is an increase in the number of projects and their scale. Together with them, the incomes of market participants are increasing.

The BPM systems market can be considered mature, with a relatively stable supply and demand structure and an established basic functionality of the systems presented on it, "said Vladimir Andreev, President of Docsvision.

Gennady Kopaev, Marketing and Sales Director of KSK Technologies, also says that the market is becoming more mature and more adequate. At the same time, according to him, some vendors, understanding the functionality of their systems, cease to position their products as BPMS. On the other hand, the remaining systems acquire additional functionality, grow into platform solutions. In addition, according to the expert, the market development is influenced by the growing real experience of customers and suppliers.

Vasily Anfinogentov, director of the business process automation department of Force - Development Center (Force Group of Companies), believes that the key characteristic of the current state of the Russian BPM market is its maturity, readiness to solve a wide range of business and IT problems at the junction of various methodologies, technologies and platforms.

Moreover, this higher level of maturity distinguishes all market participants - both customers and teams of contractors implementing them. The BPM projects themselves are becoming more complex, affecting many aspects of the business activities of companies, says the Force expert.

According to Anna Kuznetsova, head of the company's BPM practice, at the Naumen moment we can observe a trend from "BPM to describe and regulate processes" to "BPM to execute, control and improve processes." According to her, this is influenced by an increase in the maturity of the market and the economic situation, which does not tolerate delay and rocking.

The dynamics of the market was seriously affected by the current economic crisis, combined with the pandemic, which forced companies to optimize their activities. Most companies had to quickly rebuild well-established processes, regulations and even a business model.

The need to ensure high-quality remote work of employees came to the fore - and for many it was the only right decision to preserve the business itself, - notes Elena Istomina, director of the consulting and implementation department of Directum.

The pandemic has become almost a "death sentence" for some markets, but at the same time the strongest incentive for others - to the greatest extent for IT. Most "surviving" companies have little choice but to move online and start offering new types of services.

As a result, tools for remote work of employees have become in demand, as well as for rapid restructuring of business processes and flexible management of current tasks and projects, "says Denis Seleznev, General Director of First Form.

Many companies faced problems with control, speed of execution of tasks, coordination of the work of employees fulfilling their obligations remotely.

The previously discussed need for digital transformation of processes, the introduction of electronic legally significant document management has become a key task of many of our clients and an important factor in the development of BPM in 2020, - says Igor Pototsky, CEO of LANIT - BPI Em (part of the Lanit group).

The massive transfer of employees to "remote work" revealed in many companies a large number of gaps and inconsistencies in existing business processes that required the physical presence of employees in the office. The "patchwork" automation of business processes in a "remote" environment showed an inability to solve problems to quickly reconfigure the business.

It is no coincidence that I would call one of the main trends of the last year or two in large organizations the awareness of the importance of creating a single digital process platform for centralizing and structuring business processes. I think that the experience of working in the spring and summer of 2020 is already being carefully studied by business and the corresponding conclusions will be drawn. At least, we are already actively discussing with clients long-term plans to implement solutions on a single digital VM platform for a large customer, "says Alexey Lapshin, General Director of Aplana Business Solutions.

Alexey Klochkov, managing director of Terrasoft Russia, notes quite unexpected adjustments that the coronavirus crisis has made. According to him, instead of "freezing" projects and saving resources in turbulence, there was a request for accelerated restructuring and optimization of processes by key customers of the company.

Large and medium-sized companies have long-term strategies for digital transformation, so such organizations see the benefits of BPM technologies for themselves regardless of shocks, he notes.

Against the background of the quarantine regime, companies came to realize the need for serious automation projects. BPM allows you to build the foundation for the development of the organization - the very framework for digital transformation.

According to Alexei Trefilov, director of ELMA, often BPMS plays the role of a platform - a link between all software products. Such a platform allows you to adapt the IT infrastructure to the constantly changing requirements of business development, i.e. quickly test the hypotheses of increasing operational efficiency and implement them throughout the company.

Anton Chekhonin, CEO of Norbit (part of the Lanit group), adds that digital transformation is "dragging out" more and more industries. Companies want to respond quickly to changes in the business environment and, using low-code technologies, quickly create and configure business objects and business processes.

BPM platforms have become a universal tool for improving business efficiency. Most often, our company sees interest in such solutions from the Enterprise segment, the expert adds.

At the same time, the main driver for the development of BPM systems in Russia in the coming years may be the needs of the public sector as the largest IT customer, suggests Lyudmila Bogatyreva, head of the Digital Solutions Department of the Polilog Agency, developer of the Polycode software platform.

She notes that the active development of departmental digital transformation programs (WPTT) involves a new level of automation of business processes within the departments themselves (and, in general, their priority): the ability to make decisions by the system without the participation of an employee, proactive provision of public services, automatic exchange of information with other authorities through SMEV channels, robotization of security functions to reduce non-core load on employees.

Authorities are moving from simple accounting systems to solutions with deep automation of business processes and the use of artificial intelligence technologies. Thanks to the new requirements and the WPTT, what previously possessed exclusively commercial structures comes to the state - a real BPM, explains Lyudmila Bogatyreva.

Revenue from market participants

According to the results of 2019, Lanit became the leader in the rating of the largest suppliers on the Russian BPM system market with revenue of almost 940 million rubles. The top three also included the companies "Applana Business Solutions" and "Digital Design." The largest increase in revenue from BPM projects among the rating participants was recorded among Naumen and KSK Technologies - 34% and 31.8%, respectively.

Revenue of Russian companies from BPM projects in 2018-2019

№	Company	Status	Revenue from BPM projects for 2019, million rubles, incl. VAT	incl. License sales	incl. Implementation and Support Services	Revenue from BPM projects for 2018, million rubles, incl. VAT	incl. License sales	incl. Implementation and Support Services	Dynamics 2019/2018,%
1	Lanit *	Integrator	939.5	319.5	620	841	N/A	N/A	11.7
2	Aplana Business Solutions (Aplana Group)	Vendor and Integrator	N/A	N/A	835	N/A	N/A	2
3	Digital Design Group (platform) Docsvision	vendor and integrator	786.6	141.1	645.5	672	113	559	17.1
4	Naumen	| 652.8	261.1	391.7	487.3	146.2	341.1	34
5	Elma	| 448.2	158.7	289.5	407	152.6	254.4	10.1
6	KSK Technologies	Vendor	203	0	203	154	0	154	31.8
7	Comindware	| 167.4	33.1	134.3	148.2	32.3	115.9	13
8	First Form	| 131	35	96	121	32	89	8.3
9	Polilog	| 120.4	0	120.4	109.7	0	109.7	10
10	Citeck	| 92|N/A	N/A	N/A	N/A	N/A	6
11	Force	| 30	5	25	30	5	25	0
	Total	4,421			3,892				13.6

* - consolidated data taking into account the revenues of Norbit, Lanit - BPM	TAdviser 2020
' '

Market trends

Two key trends prevail in the Russian BPM market in 2020 - the intellectualization of process systems and the implementation of low-code platforms that allow you to involve new users in the development and support process. In addition to them, experts talk about the tendency to involve new applied process tasks in automation, as well as increasing demand for ready-made solutions with a high degree of customization for specific customer requirements.

Process System Intelligence

Intelligence and robotization are becoming one of the most significant areas of development of BPM systems. Today's intelligent technologies, their availability, and the results of real-world implementation projects are changing how systems work. In an effort to minimize labor costs and risks, while maintaining the quality of the result, companies are introducing software robots (RPA) and AI solutions, says Elena Istomina, director of consulting and implementation at Directum.

Over the past year alone, Directum, together with partners, has implemented about 10 projects for the implementation of Ario intelligent services, she notes.

Alexey Klochkov, managing director of Terrasoft Russia"," believes that companies often already clearly understand how AI can help solve their problems, and manufacturers add the necessary "smart" tools to their products.

For example, users of our Creatio platform can independently, using user tools, configure AI models to solve specific problems or use ready-made additions to Creatio created by our partners, the expert explains.

Artificial intelligence technologies are also relevant for BPM systems in the public sector, in particular, in the automation of business processes for the provision of public services, Lyudmila Bogatyreva, head of the Department of Digital Solutions of the Polilog Agency, is sure. According to her, such technologies can be used to pre-verify applications and the documents attached to them coming from the portal of public services. This allows at an early stage to identify incorrectly completed applications, the absence of mandatory documents and inform employees and applicants about this, the main thing is all this without human participation.

The intellectualization of process systems is among the main trends and Anna Kuznetsova, head of BPM practice at Naumen. In her opinion, the connection of machine learning (ML) and BPM platforms provides acceleration of processes, reduces manual operation and, accordingly, errors.

According to Alexei Trefilov, director of ELMA, software robots integrate well with BPM systems, which allows them to be used to solve more serious and complex problems.

Over the past year and a half, many interesting cases of their use have accumulated in Russia and the CIS countries. Therefore, today RPA is not just an interesting new technology, it is already a really used practice. In addition, many new players have appeared, including our company - in May 2020 we released our process robotization platform, "he says.

Confirms the words of the ELMA expert and Alexey Lapshin, General Director of Aplana Business Solutions. Robotization of processes is a trend that is gaining momentum, he says.

Perhaps our own ROBIN RPA platform has become the most "asked" solution in 2019 - the first half of 2020. Already several hundred ROBIN software robots work for our customers and the demand for them is growing all the time. Accordingly, the range of tasks is also expanding, "he explains.

According to Anton Chekhonin, CEO of Norbit (part of the Lanit group), the combination of machine learning and RPA technologies allows companies to achieve even greater operational efficiency. Such models, he said, can recognize data and objects in texts and speed up document processing. For example, a software robot can help search for unwanted personal data in documents.

At the same time, customers still do not always understand the differences between classical automation and "robotization" of processes, says Denis Seleznev, CEO of First Form. Such misunderstanding, he said, first gives rise to inflated expectations and then disappointment. Although in fact each technology has its own place, the expert sums up.

Development without programmers

The entry into the market of Low Code platforms allows you to involve a large number of users in the development and support process (internal competence centers for process automation), said Alexey Lapshin, general director of Applan Business Solutions. Such platforms do not require deep programming skills and allow customers to quickly create new solutions.

The involvement of business users and analysts in the creation of solutions is this trend, which is now gaining popularity, says Alexey Trefilov, director of ELMA. In his opinion, in 2020, the creation of business applications is no longer the lot of programmers. Low-Code systems allow not only to connect industry specialists and management to the project, but also to increase the development speed for technically advanced IT employees.

This allows not only to create solutions faster, but also to make them more relevant and flexible. Such decisions tomorrow will easily change under market conditions and form the basis for digital transformation. Moreover, now I am talking about business applications, and not just business processes: they include business logic, data, and interfaces. So that work at all levels is simple, concise and understandable for an employee far from programming, we came to a serious redesign of the system - such tasks are not solved in a couple of months by adding new interfaces. The whole product must profess this concept. This is no longer quite BPM in its pure form, but I see that other market players are also looking in this direction, "says Alexey Trefilov.

The Low-Code platform is a trend that has been with us for a long time, says Anton Chekhonin, CEO of Norbit. He explains this by the fact that today many companies are faced with an acute shortage of qualified IT specialists. As a result, companies do not have time to close the needs of the business in technology. And low-code changes the role of IT, since with the help of such a platform the launch time-to-market, necessary for the business of services in almost any functional area, is significantly reduced - sales, marketing, procurement, HR, etc.

Low-code is becoming more and more relevant, because organizations need to create, optimize and change processes faster than ever, says Alexey Klochkov, managing director of Terrasoft Russia"." In his opinion, low-code tools are great for this, as they allow you to modify IT systems by citizen developers - analysts and business users without programming skills.

Denis Seleznev, CEO of First Form, adds that the term "civic programming" itself is becoming popular. The implementation and development of systems can be carried out not by professional programmers, but by the same business analysts or "advanced" users who have minimal technical knowledge, but a deep understanding of their processes and tasks.

Anatoly Belaychuk, BPM evangelist at Comindware, adds that programmers, of course, will have to support these processes with administration, perhaps some training. But in return, it opens up the opportunity to use someone else's resource by providing this resource with a suitable tool. For the IT department, low-code is an opportunity to multiply its performance multiple, says Anatoly Belaychuk.

To support the high dynamics and high speed of development of the application required by the customer, we need not a "BPM system," but a "Low code business process management platform," agrees Gennady Kopaev, Marketing and Sales Director of KSK Technologies. However, according to him, so far the company does not see the possibility of abandoning a professionally trained team (its own or customer).

The creation of process-type corporate systems involves the presence of a qualified team from analyst to route developer, Kopaev said.

Coronavirus digitalization

The coronavirus pandemic played a huge role for the entire IT market in 2020. The transition to remote work was relatively easily experienced by companies with a high degree of automation, while for the rest, the self-isolation regime became a serious challenge. According to Alexei Trefilov, during this period, poorly automated companies performed worse in the competition. Digital leaders, he notes, received a serious head start and were able to increase market share and easily survive these harsh circumstances.

In connection with the transition to online, automated process execution systems are more relevant, "says Anna Kuznetsova, head of BPM practice at Naumen. - This is clearly visible in those industries that were automated by one of the first - the main consumers of BPM systems: banks and telecom. They still do not seek to return to offices after a pandemic and can afford it, -

The need to provide remote work for all groups of employees in 2020 has become more urgent than ever before, adds Vladimir Andreev, president of Docsvision. This applies to personnel document management, to which there is an increased interest, and the transition to paperless financial and contractual document management - in all these processes, BPM systems play an important function. In turn, such tasks require full support for mechanisms for working with electronic signatures, working with formalized paperless documents, integration with EDM operators, etc.

Also, the result of the transition to remote mode was the complication of the processes of horizontal interaction between company employees and a decrease in direct control over their work by direct management. According to Dmitry Arefiev, head of business process automation at Digital Design, the natural reaction to this is an increase in customer interest in systems that ensure compliance with the company's operating process standards and regulations, which is the main purpose of BPM systems.

Quick projects

In the era of digitalization and remote work, the BPM system is becoming a necessity not only for large companies, but also for small ones. Those for whom digital processes are new strive to implement projects as quickly as possible so as not to be lagging behind.

According to Elena Istomina, director of the consulting and implementation department of Directum, cloud solutions such as Directum Cloud help companies in this, which already in the box include opportunities for managing processes in the main areas of activity.

Large companies also want to see ready-made systems that fully correspond to their SOW. Yes, setup and adaptation will be required, but the commissioning time for the system will be much shorter, she notes.

A similar trend is noticed by Alexey Klochkov, managing director of Terrasoft Russia"." According to him, interest in cloud services has rapidly increased from large customers.

According to Denis Seleznev, General Director of First Form, the sprint model of development (movement with short sprints, as is customary in the Agile methodology), which has stepped from IT to business, has become a universal reality.

Now business needs systems and suppliers that support just this style of work and share the same values ​ ​ - dynamism, openness, continuous development, minimal risks, short time-to-market cycles, he said.

Involving New Employees

The complete digitalization of the process involves expanding the coverage of employees. Large customers seek to digitize business processes that involve a large number of workers, even if they do not have their own work computer.

Personnel, administrative and accounting issues are all relevant for each employee, and therefore should be available to everyone. Mobile applications, chat bots in the messenger on the phone, a personal account on the site or infokioski can be used to access employees - there are a lot of options, "says Elena Istomina, director of the consulting and implementation department at Directum.

On the other hand, managers must be involved in the process, including top managers, who often go to work with electronic documents among the latter, leaving the "last mile" in working with documents - paper.

Managers are most comfortable with mobile applications that are optimally tailored for their functions (approval and signing of documents, issuance of orders and control of execution, etc.). In addition, with such solutions, managers have access to processes, documents and other information in 24/7 mode from anywhere in the world, she explains.

Vasily Anfinogentov adds that the demand for mobile solutions is growing more and more - now it is more important than ever to provide employees and managers with the opportunity to participate in business processes regardless of their physical location. These remote mobile solutions must be integrated with BPM systems.

Other trends

Gennady Kopaev, Marketing and Sales Director of KSK Technologies, notes that processor systems are becoming process platforms, and yesterday's hype topics are turning into mandatory components.

For example, the Intelligent Pipeline, the flagship product of KSK Technologies, is supplemented by a chat bot, an RPA module is being prepared, the integration module has been significantly expanded, a knowledge base has been introduced, interaction with two open BI systems has been ensured, he explains.

In addition, according to him, there is an inevitable specialization of BPMS vendors.

In addition to general corporate applications, such as Business Trips, KSK Technologies continues to increase expertise in construction management, a Service Desk class product has been created in the public sector, we are delving into automation of discrete production, and have begun working with the financial sector, he says.

Lyudmila Bogatyreva, Head of the Department of Digital Solutions of the Polilog Agency, talks about two more trends for BPM systems in relation to the public sector. This is, in particular, the transition to a registry model and proactive provision of services.

The registry model (when the legal significance is not a paper document, but an entry in the electronic register) from January 1, 2021 will be applied to a hundred licensing authorities. It implies a change not only in the form of the license, but also, most importantly, in the licensing business processes themselves. Priorities in the implementation of proactive public services (services provided to a citizen without an application, upon the emergence of a life situation) also require a different approach to the quality of registers and automation of processes. Such services will not work without upgrading existing IT solutions towards BPM, Lyudmila Bogatyreva is sure.

Alexey Lapshin, General Director of Aplana Business Solutions, talks about the involvement of new applied process tasks in automation. These include the so-called Digital HR - the translation of personnel document management and the relationship between the employer and the employee into digital form.

This year, an experiment was launched on the use of digital work books and digital labor agreements, which made it possible to organize an effective relationship with remote employees, he explains.

Vladimir Andreev, president of Docsvision, believes that in the near future more and more attention will be paid to business process analytics, since the next step after automation is optimization.

Vasily Anfinogentov from Force - Development Center also confirms this trend. According to him, there was a request to optimize business processes based on the analysis of information accumulated in existing BPM and other systems. That is, here we are talking about Process Data Mining technologies, he says.

2019

The state of the Russian BPM market

The BPM market in Russia is in the stage of rapid growth and development. The main driver of such changes is digital transformation, which involves more and more industries. Digital business models are unthinkable without digital business processes, and the key idea of ​ ​ BPM is and is the idea of ​ ​ a digitized process, routed and controlled by information technology.

The BPM market is influenced by the same factors as the entire IT market: first of all, the general course towards business digitalization. This results in a wide range of main and auxiliary processes being covered. New customers are also beginning to show interest in the topic: for example, small enterprises and state authorities. Thanks to the rapidly changing external environment, a flexible approach to implementation comes to the fore. No one is set the goal of "describing the entire enterprise, and then automating processes in accordance with the regulations." The most current processes are selected, and they are built immediately with business modeling, be it the provision of services to the customer or internal communications, - says Elena Istomina, Director of the Consulting, Implementation and Support Department of Directum.

The intensive growth of interest in BPM technologies, especially from large and medium-sized companies, is observed in Terrasoft.

A key factor that affects the development of the BPM market is a large-scale course towards digital transformation of processes in organizations from various industries. Enterprises are increasingly automating processes in order to optimize and accelerate them, and this entails an increase in demand for BPM systems. At the same time, the industry often does not matter - process management is relevant both for retail or industry and for government agencies, "says Alexey Klochkov, Managing Director of Terrasoft.

Oleg Elenin, CEO of Business-Console, adds that the BPM market is in antiphase with economic cycles: in times of crisis, interest in processes is higher than during the boom.

Also over the past two to three years, the driver of interest in BPM has been digital transformation, which involves more and more industries, enterprises and individual businessmen. The request for digitalization generates a request for digital business processes. And BPM is the management of business processes through their digitization, the expert notes.

According to Vasily Anfinogentov, director of the business process automation department of Force - Development Center (Force Group of Companies), an increasing number of organizations and enterprises are aware of the process nature of their business, understand that it is the distinctive features of their business processes that give them competitive advantages. In this regard, interest in business automation in this direction is also growing.

Anna Kuznetsova, Head of BPM Practice at Naumen, Member of ABPMP Russia Association, agrees with her colleagues:

The BPM market in Russia is in the stage of rapid growth and development. Russian companies began to gradually come to a process approach and end-to-end management of executable business processes. The dynamics were seriously affected by the latest economic crisis, which prompted companies to optimize their activities.

Alexey Trefilov, director of ELMA, believes that the market is growing because the boundaries of the applicability of BPMS (Business Process Management System) are being erased. Vendors and customers are discovering new use cases for this class of solution.

Often BPMS plays the role of a platform - a link between all software products. This platform enables you to adapt your IT infrastructure to the ever-changing demands of your business. That is, quickly test hypotheses for increasing operational efficiency and implement them on a company-wide basis. In fact, in this case, BPMS can be called a platform for digital transformation. Another use case for BPMS is application tasks. For example, any bank has such sets of services as loan issuance, factoring, Private Banking. In the BPM concept, each of these services is a separate end-to-end business process. Accordingly, by means of BPMS, it is possible to automate this particular section of the bank's activities. At the same time, all other services can be automated each in its own profile system. Such processes-services can be distinguished for any industry and any area of ​ ​ activity - sales, procurement, QMS. Now we pack sets of services in cases and offer them as an independent product, - said the director of ELMA.

Along with the industry expansion of BPM usage, the volume of business process automation is also growing. Igor Pototsky, CEO of LANIT - BPI Em (part of the Lanit group), believes that this is mainly due to the need for the business to be modern, competitive and ready for rapid changes.

Customers have become more mature and experienced. As a result, automation affects more complex processes. This suggests that the industry is developing both horizontally (scaling) and vertically (complicating processes), he explains.

Alexey Lapshin, CEO of Aplana Business Solutions, associates active market growth with three factors. Firstly, this is the emergence of a "critical mass" of successful BPMs projects, and what is important is not only in the financial sector.

These projects were so well promoted and presented to the public that BPMs firmly took the place of one of the most innovative areas in people's minds. And any innovation today is extremely popular and in demand, this is the main trend, - he notes.

Another growth driver, an expert at Aplana Business Solutions, connects with the experience of implementing BPM in large companies.

A number of leading, kind of "reference" companies in the country, such as Sberbank, Tinkoff, are working hard to implement and develop their corporate BPM systems. And a lot about this work is told. Naturally, this approach copies a considerable number of followers, - explains Lapshin.

The third factor is an increase in the number of process instances in large organizations. And to cope with this volume, it is necessary to increase the number of personnel. Most often - employees of back offices.

But, in the current economic situation, the issue of raising wage funds for many enterprises becomes extremely painful. The idea of ​ ​ using BPMs looks more logical in this case, the expert concludes.

The commercial director of Norbit, Yuri Vostrikov, believes that expanding the staff will not help reduce time to work with routine operations. This requires fast and understandable technologies that can make life easier for each employee.

Office staff are an obvious source of costs that we would like to reduce. Therefore, the BPM system, as a way to quickly improve the work of employees and processes, becomes a profitable investment, - add to the company "First Form."

In addition, according to experts of this company, there are still a number of reasons that contribute to the growth of the market. In particular, these are business requirements for the speed of change, as well as the need to reduce capital costs.

Attempts to build a single and perfect automation system require large investments and do not give the desired effect. Many major players have already been badly and loudly "burned" on such projects. BPM solutions help achieve results faster and much cheaper, according to the "First Form."

Vladimir Andreev, president of Docsvision, believes that the market received a radical acceleration in Russia after domestic BPM solutions appeared, affordable and focused not so much on the implementation of integrated process management as on solving more practical tasks of process automation.

Moreover, all these systems were not created as BPM systems themselves, but appeared as an extension of the basic functionality of the platform that solves certain problems, be it CRM, EDMS or another. In parallel, cloud BPM systems began to appear on the market, which also greatly reduced the barrier of access to these technologies. The present moment can be considered the second birth of interest in BPM technologies, he says.

BPM systems are in the process of constant improvement, noted in the SPC "BusinessAutomation." Large, "ossified" systems no longer dominate this area, which can take years to develop and implement, and months to make changes to simple processes.

Today, developers create business process management systems that are easy to learn and faster to deliver value from implementation, allowing companies to adapt more efficiently to the often changing market context. The new mechanisms provide an opportunity to adjust and refine the system without the participation of programmers, which significantly saves client resources. The theory that software products are mainly aimed at qualified users - professionals in the computer field is no longer so relevant. The concept that we followed when developing Visary BPM is to provide maximum autonomy to the customer in managing and self-configuring the system after its implementation. Minimizing the subsequent participation of programmers helps customers save budget and time for further operation, support, administration and configuration of the functionality of the implemented system, - say experts of the SPC "BusinessAutomation."

At the same time, the agenda of the most advanced organizations includes the integration of processes with RPA robots, the Internet of Things, innovative interfaces - chat bots, voice assistants, wearable devices, notes Anatoly Belaychuk, BPM evangelist at Comindware.

On the other hand, if we talk about today's mainstream, then this is the automation of service processes (personnel, accounting, IT) and service functions within the framework of corporate CSRs (common service centers )/CSRs (business service centers). And finally, the tasks of primary regulation of processes and ordering of the process architecture are still relevant. Summarizing: the front is expanding - new tasks appear, but no one has canceled the old ones, "concludes the Comindware expert.

BPM Market Challenges

Despite the fact that the BPM systems market in Russia continues to develop and grow with the global one, the level of readiness of domestic companies for end-to-end automation of business processes remains low. Rather, the focus remains on optimizing individual business functions.

According to Angelina Mikhina, head of BPM at Korus Consulting Group, this is largely due to the fact that the capital costs of digitalizing all processes without exception are quite high: in addition to investments in IT infrastructure, these are also investments in retraining personnel, changing business models and principles of interaction within the team, with partners and clients.

But in the near future, the situation will change: more and more large and medium-sized companies are using innovative tools such as artificial intelligence and robotization. This helps improve employee productivity and reduce operating costs. The implementation of such digital solutions is impossible without the transition to high-quality process management in the organization. In addition, factors such as the actions of the regulator in the field of import substitution, the digitalization of the economy and the desire to optimize their costs, while maintaining a high level of client service, will have an impact on the development of the market, says Angelina Mikhina.

According to Gennady Kopaev, Marketing and Sales Director of KSK Technologies, the problem with the global implementation of the BPMS platform is that such an implementation does not fall on the functional structure of the organization.

To implement BPMS, the customer must use several departments in the end-to-end process. The process owner (process manager) must be the superior manager for these departments. As a rule, this is a deputy leader or vice president. Only the IT department can act as the conductor of the implementation of the BPMS platform. If the IT manager has the status of vice president, deputy head or director of digital transformation, then implementation is possible. Otherwise, there is almost no chance. Question: Are there many customers in the market with this state of affairs? Answer: Almost none. The exception can be banks due to the exceptional importance of IT systems for their business, "says Gennady Kopaev.

A typical error, according to the expert, is that digital transformation is discussed on the basis of "old" technologies (ERP, Accounting, EDMS, etc.), the potential of which has largely already been developed and does not make it possible to make a breakthrough. Meanwhile, it is BPMS that is one of the main technologies - drivers of digital transformation.

Let's emphasize the statement "EDMS is BPMS," which you often have to deal with. Fortunately, the EDMS developers themselves refute the infidelity of this thesis. For example, from the speech of Directum and EOS at TAdviser SummIT 2019 on May 29, 2019, it clearly follows that electronic document management systems do not belong to the BPMS class. That is, workflow elements are not BPMS, - notes Gennady Kopaev.

In his opinion, the lack of industry expertise among process system implementers and the insufficient development of the Russian BPMS community does not allow you to have an adequate number of specialists who are ready to speak with the customer in two languages ​ ​ at once - industry and process.

Poor awareness of the capabilities of BPMS class systems leads to sad results during the collision of solutions based on process and non-process technologies for tasks of a pronounced process nature. Often, a formal comparison is carried out on the number of existing functions, which gives an advantage to "old" systems. This forgets the key advantages of BPMS - they are created to implement processes. And "controlling" the process through a typical set of statuses is by no means a solution. You can observe specific examples of automation of a process-type business based on ERP or EDMS, which have failed several times, "says a representative of KSK Technologies.

Revenue from market participants

The largest revenue from the implementation of BPM projects in Russia at the end of 2018 was recorded at Lanit. Slightly less indicators of GC "Aplana." The difference between the first and second place in the rating was only 6 million rubles.

Revenue from BPM projects of the market leader over the past year increased immediately by 51%. Only Elma has a higher dynamics - almost 70%.

Revenue of participants in the Russian BPM market in 2017-2018

№	Company	Status	Revenue from BPM projects for 2018, million rubles, incl. VAT	incl. License sales	incl. Implementation and Support Services	Revenue from BPM projects for 2017, million rubles, incl. VAT	incl. License sales	incl. Implementation and Support Services	Dynamics 2018/2017,%
1	Lanit	Integrator	841	52.2	788.8	557	35.4	521.6	51
2	Aplana Group of Companies	Integrator	N/A	N/A	667.9	N/A	N/A	25
3	Naumen	Vendor and Integrator	487.3	146.2	341.1	328.2	98.5	229.7	48.5
4	SPC BusinessAutomation	Vendor	445	-	445	328	-	328	35.7
5	Digital Design	Integrator	414	N/A	N/A	374.6	N/A	N/A	10.5
6	Elma	vendor	407	153	254	240	98	142	69.6
7	Ai-Teko	integrator	308	n/a	n/a	n/a	n/a	n/a	n/a	-
8	Docsvision	Vendor	258	23	234	250	26	224	3.2
9	KSK Technologies	Vendor	154	-	154	102	-	102	51
10	Comindware	vendor	148.2	32.3	115.9	105.4	21.5	83.5	40.6
11	First Form	Vendor and Integrator	121	32	89	130	47	83	-6.9
12	FORS Group	Integrator	30	5	25	119	102	17	-74.8
	Total		4,449			3 202

* - Data based on Lanit - BPM and Norbit performance	TAdviser 2019
' '

Trends in the Russian BPM market

Main article: Trends in the IT market in Russia

Penetration of intelligent technologies

The most frequently mentioned trend in the Russian BPM market is the emergence of new technologies that bring synergies when used together with BPMS. First of all, these include robotization technologies (RPA) and artificial intelligence (AI). ELMA distinguishes another one - Smart Interfaces (new interaction channels).

New technologies and BPMS complement each other, notes Alexey Trefilov, director of ELMA. Smart Interfaces enable employees who have only a smartphone at hand at the moment and customers who have never had any access to corporate systems at all to become full participants in the process.

Voice robots and chatbots understand the interlocutor's answers. If you need time off, for example, you just talk to the robot about it. He immediately in dialogue mode learns from you all the information necessary to launch the corresponding process and transmits it to the system where various departments work with it, the expert explains.

The RPA performs a monotonous, high-concentration task per person. But only BPMS determines the place of this task in the entire business process. BPMS indicates which task in the process the robot will perform and which person, and what to do with the result next.

Same with using AI. Artificial intelligence is used to automate decision-making based on data and previous company experience.

In our today's client projects, AI decides which route out of 300 a specific contract will take, how to group applications in lots when organizing purchases, whether two legal entities belong to one counterparty in a bank reconciliation. Assigns tasks to artificial intelligence again BPMS, - adds Alexey Trefilov.

Alexey Klochkov, Managing Director of Terrasoft, referring to the words of experts, notes that already now 4 out of 5 companies implementing AI consider this their competitive advantage, and by 2030 7 out of 10 companies will use at least one AI tool in their processes.

And this is natural: "smart" technologies allow you to reduce resource-intensive operations for collecting and analyzing data, increase the speed and quality of decision-making and, as a result, quickly get the necessary business result, "says Alexey Klochkov.

Elena Istomina, director of the Directum consulting, implementation and support department, notes that most often we are talking about replacing employees with software robots or artificial intelligence algorithms at certain stages of the process.

As a rule, these technologies are used in typical, routine and mass operations: entering documents, classifying and filling out cards, checking kits for completeness and correctness, answering typical user requests. But there are also more complex cases: the formation of accounting transactions, the matching of the nomenclature, - says Elena Istomina.

Anatoly Belaychuk, BPM evangelist at Comindware, recalls that in 2017 RPAs tried to be considered a replacement for BPM, but already in 2018 it became clear that these forms of business process automation were doomed to cooperation.

The fact is that RPA is an excellent tool for performing single operations. But it has a limitation - the difficulty of integrating single operations into a chain. These tasks require a BPM. At the same time, from the point of view of BPM, RPA bots are seen as an excellent tool for rapid integration with enterprise systems. In 2019, RPA and BPM vendors stop "pulling the blanket" and the sharing of both technologies in enterprises becomes the norm, - says the expert.

Oleg Elenin, CEO of Business-Console, believes that BPM and RPA objectively complement each other: the RPA robot is an ideal performer, the process engine is the ideal "conductor" of the orchestra, which includes both humans and robots.

A strong request for the integration of BPM and RPA has formed. Leading BPM vendors, including our partners, are ready for this, ensuring the integration of their software products with RPA, he says.

According to Angelina Mikhina, head of BPM at Korus Consulting Group, interest in robotization is especially noticeable in the financial sector.

Robotization technologies help reduce the number of routine operations in the work of employees - and free up their time to solve complex, creative and human-demanding issues. The benefits of implementing RPA are so obvious that we are considering the possibility of integrating them into K-Point (BPM-platform "Korus Consulting" - approx. TAdviser), - notes Angelina Mikhina.

The SPC "BusinessAutomatics" believes that the use and implementation of RPA in BPM platforms is inevitable:

In the near future, robotization tools will effectively complement the business process management system, as they will be able to automate repetitive tasks when BPM automates only the main workflow.

Demand for Minimal Coding Platforms

The trend of transition to BPM platforms with a low code level is gaining momentum. More organizations are providing business users with insufficient programming experience with the ability to quickly build and "edit" digital applications. These platforms will replace the need for programming with form designers, drag-and-drop features, and out-of-the-box templates to quickly create documents, workflows, and business rules that can be reused.

The Visari platform already provides the ability to independently refine and configure the system using the visual codogeneration designer. The main advantage of automatic codogeneration is the rapid adaptation and configuration of business processes with minimal development costs, which allows enterprises to quickly adapt to a changing competitive environment, - say the SPC "BusinessAutomatics."

Alexey Klochkov, Managing Director of Terrasoft, believes that in the case of low code, one should talk not just about customizing ready-made solutions, for example, about customizing interface fields, but about more complex tasks. Among them - integration with other systems, expansion of the basic functionality of products, use of ready-made process templates (if we talk specifically about BPM systems).

Low-code platforms speed up and reduce the cost of developing IT solutions and supplying ready-made functionality to users, and as a result, companies will be able to start using it faster, he explains.

According to Yuri Vostrikov, commercial director of Norbit (Lanit group of companies), thanks to the low code functionality, the system can be modified by a responsible employee who does not have extensive programming skills, but knows which business process model will most effectively solve a particular problem.

Manufacturers of BPM systems offer ready-made tools on their marketplaces, which can be attributed to one of the options for implementing low-code. Instead of developing on a "large" platform, you can use ready-made "small" software solutions for the specific needs of the organization, - said the commercial director of Norbit.

According to Alexei Klochkov, such additions allow you to close various issues - from fast and seamless integration with other systems to solving narrow industry problems.

At the same time, the requests of companies are growing and changing so quickly that marketplaces need to constantly update their assortment. For example, more than 500 ready-made add-ons, connectors and templates for bpm'online are already presented on our site, and this number is constantly increasing thanks to partners and users creating new current solutions, he says.

Infographic prepared by Comindware based on materials BPM.com

Need for off-the-shelf solutions

A number of experts talk about the needs of customers in ready-made solutions for certain tasks. As Vladimir Andreev, President of Docsvision, notes, customers expect to see not only platform functionality and the ability to create finished solutions based on the platform, but want to see specific ready-made solutions in certain subject areas.

These, of course, are not ready-made boxed products, but the developments and competencies of integrators, which will reduce the time and means for solving certain applied problems, he notes.

Angelina Mikhina, head of BPM at Korus Consulting Group, notes a similar need:

We see the desire of customers to receive ready-made solutions that cover the necessary functionality as much as possible, while requiring minimal configuration and involvement of IT specialists for implementation. This is also due to the growing popularity of cloud services, including in the field of BPM.

However, not all representatives of the BPM market have a positive attitude towards such developments. Thus, the company "First Form" believes that ready-made solutions do not work:

Other people's average processes are hardly superimposed on specific tasks and are poorly perceived by the staff. As a rule, ready-made solutions are purchased with the expectation of quickly starting the system "as is" and then gradually bringing "to mind." But if the automation platform is not flexible enough, then where "redecoration" was expected, there are capital walls that cannot be moved. You need a BPM designer to quickly configure your processes and then develop them.

Involvement of all employees and omnichannel

People do not want to see themselves as faceless "cogs in the car" - they want to achieve goals, to be part of the business development team. In addition to personal KPIs, they are also interested in group indicators, their content and dynamics.

Digitalization involves the involvement of all its participants in the process. And if for office employees at computers this does not cause much difficulties, then in the case of remote workers in workshops, on drilling, in fields, etc., this is not an easy task.

In this case, you need to use omnichannel: select for each participant in the process those devices and interfaces that will be convenient for him (tablet, smartphone, infomat, website, mobile application, chat bot), - says Elena Istomina from Directum.

Now the application used to work in a BPM environment will almost certainly be launched on a mobile device - a smartphone, tablet, or using a native application or through a web browser, adds Vasily Anfinogentov, director of the business process automation department of Force - Development Center (Force Group of Companies).

As noted in the company "First Form," the presence of a mobile client has moved from the category of advantages to the functionality that is needed "by definition." But the focus of using mobile BPM has shifted:

This is no longer an opportunity "on the go" to sign the document. Corporate messenger is becoming the main source of management information. The speed of communication is always online, always in touch and ready to make decisions - the motto of a successful manager.

Building end-to-end processes

Directum notes that at present, almost always in the terms of reference for implementation there is not a system, but a relatively global task or area (procurement management, human resources, electronic archive organization, electronic exchange with counterparties). As a rule, such tasks are not solved using the same system, so you have to build end-to-end processes using different classes of systems (ECM, ERP, CRM, exchange services, marking services, procurement sites, personal accounts, etc.).

Angelina Mikhina from Korus Consulting adds that the attitude towards end-to-end automation of all business processes - not only internal, but also external - is gradually transforming.

The speed of change in the business environment, the constantly growing requirements for the quality of service and the daily struggle for the client lead to the fact that there is a need to develop not only the internal processes of companies, but also the principles and standards of interaction with external market participants: suppliers, customers, partners. The need for high-quality and transparent communication with the external environment leads to a new round of merging the functions of CRM systems and BPM solutions, she notes.

Anatoly Belaychuk, BPM evangelist at Comindware, notes that many BPM projects start with CRM, since there is a very large process component, regardless of whether we are talking about CRM for an oil company or a relatively small brokerage company. But in the process of implementing a CRM project based on BPMS, the customer comes to understand that it is possible and necessary to go further than a CRM system focused on the function of interacting with the client. The business extends the project to an end-to-end process' from order to delivery to payment '.

Thus, in 2019, the focus shifts to ensuring an absolutely smooth client path, which begins in CRM in presale and through the end-to-end process reaches payment and shipment. The demand for CRM systems as a separate product will significantly decrease and increasingly CRM will be considered as one of the important elements of the enterprise's unified information system based on the Low-code platform, the expert believes.

Using Adaptive Case Management

Another trend is Adaptive Case Management, which is used to manage unstructured processes. In some cases, employees deal with tasks whose result is well known, but the path to it may differ due to unpredictable changes in business processes.

As a rule, the BPM functionality provides a strict sequence of action. In the coming years, BPM market players are expected to expand their systems with tools that allow them to automate end-to-end business processes, respond to every unplanned event and quickly make changes, says Yuri Vostrikov, commercial director of Norbit.

As noted in the SPC "BusinessAutomatics," the company has already moved from traditional modeling of rigid processes to more "adaptive" tools offering predictive analytics aimed at launching new business processes or changing existing ones in flight.

Document flow without document flow

According to Anatoly Belaychuk, a BPM evangelist at Comindware, business is beginning to understand that document management and BPM are not the same thing, and there are significantly more differences than similarities:

Previously, many were misled by the fact that both EDMS and BPMS are based on a process engine that allows some token to move through a repeating process. This is true, but perhaps this is where the similarities end. The difference is ideological - in document management a good document is the goal, and in BPM a priori the document is considered as "evil" - each document must prove its right to exist.

The BPM methodology, he said, initially assumed the replacement of documents with data and this became especially true with the massive appearance of robots of various types in offices, fields, service centers, etc.

Robots do not understand documents, and in 2019 it is necessary to work not with the scan of the document and not even with the word contract, but with the data in the contract card. This approach is many times more effective both if a person watches the contract card and when using a robot. Moreover, much higher efficiency in terms of integrations with corporate systems. Abandoning documents (both paper and electronic) within the company, reducing the role of documents in interaction with counterparties and automatically generating text according to the template and data from the contract card is an already established trend, Belaychuk notes.

Applying Agile to BPM Projects

Oleg Elenin, CEO of Business-Console, believes that Agile has already become mainstream in BPM projects. Moreover, this applies to both business and the public sector.

Choosing between three months to write a SOW and three months to develop a minimum viable product (MVP), most customers prefer MVP, which can be further developed, starting not from speculative wishes, from real operational experience, - he explains.

At the same time, Vladimir Andreev, President of Docsvision, notes a "mirror" trend - an increase in interest in BPM systems as a necessary element in the implementation of projects for the introduction of automated systems using the Agile method.

BPM, being a fairly debugged methodology, provides all the necessary capabilities to provide short iterations of projects with complete functionality in process automation tasks, he says.

Using BPM to objectively assess the state of the business

The formalization required to build a system of automated business processes makes it possible to understand that the state of the business can be determined not on the basis of subjective ideas and feelings of management, but on the basis of measurable and quite objective indicators.

The use of BPM allows, for example, to understand how far the process is from achieving the required result, what resources, including temporary ones, are needed to complete it, "explains Vasily Anfinogentov, an expert at Force - Development Center.

Open Source BPM Development

According to Natalia Dybko, Business Development Director of the I-Teco Innovation Center (I-Teco Group of Companies), earlier there were a small number of vendors on the market and the cost of entry for companies that want to use BPM class tools as part of building their business processes was very high.

Now, according to Natalia Dybko, the situation is changing. The company sees the focus of the market to use Open Source products, which stimulates the creation of such solutions. This lowers the entry threshold for companies that want to use BPM systems.

Working with innovative companies and startups on a daily basis, we are seeing young teams appear on the market who, using Open Source, are developing BPM-class solutions and beginning to actively promote them, she notes.

Process Collaboration

Given the speed with which companies need to develop, experts note the importance of tools for working together on processes, since several company employees often do this at once.

{{quote "The difficulty is that these employees work in different systems, for example, an analyst draws a process diagram in a designer, and his colleagues give feedback using Word documents. In this regard, the business has a need for products that allow team members to design, comment, edit, document processes in a single environment and in real time. There is such an opportunity in bpm'online studio free, we see a demand for such functionality and get good reviews from product users, "says Alexey Klochkov, Managing Director of Terrasoft. }}

2018

The state of the Russian BPM market

Recently, the Russian market has noticeably intensified in the direction of BPM. The main reason is that almost everything that could be optimized (consolidated, reduced) without the use of BPM has already been completed and the effects achieved have managed to devalue.

And now BPM is one of the few tools that allow you to really work on managing the efficiency of business processes, "says Alexey Lapshin, CEO of Aplana Business Solutions (Aplan Group of Companies).

Oleg Yelenin, CEO of Business-Console, adds that the market is on the rise thanks to the request for digitalization, which is becoming more and more widespread.

Angelina Mikhina, head of BPM Korus Consulting, agrees with him. In her opinion, in connection with the trends for digitalization and business transformation, customers are thinking more and more about improving the transparency and manageability of business processes, as well as convenient and technological IT tools that can really help in management.

Moreover, in my opinion, the focus of our customers is still aimed at optimization and automation, and not at description, regulation and, I will add here, positioning. This is not to say that this is bad, but the fact is that there is great potential for growth in these areas in Russia, especially among business processes that are secondary in companies, she explains.

Alexey Klochkov, director of Terrasoft, Russia region, also speaks about the growth of the market. According to him, the process approach to managing the company is used so far only in 60% of organizations in our country. At the same time, there have been BPM tools in Terrasoft products for a long time and are their basis.

In 2017, we released the business process management platform as a separate product - bpm'online studio, and over the year we see great interest in it in Russia. As companies seek to optimize their processes and better understand customers, there is a growing demand for analytical tools and BPM functionality, he notes.

Alexey Trefilov, director of ELMA, believes that Russian companies are ripe for BPM.

{{quote 'The demand market has developed - mainly due to the fact that the market for services with high competition has developed. At the same time, there is a paradoxical gap between the real experience of building process offices and the availability of available knowledge on the market. As a vendor, we are forced to take the initiative to develop this area - we hold conferences and regular webinars for Russian business, we are engaged in educational work.

In 2018, the transition to process management does not raise questions for anyone. About 5 years ago, it was still a fashionable concept that aroused curiosity. Now this is an objective reality, a generally accepted story for most companies whose market position depends on services, "he says.}}

According to him, the market is in a phase of active growth and saturation. At the same time, most of the implementations are still made by large integrators, but vendors with their own teams of consultants are catching up with them.

What is interesting: foreign BPM solutions look bad on the Russian market. For all attempts to enter the Russian business, foreign vendors have not been able to create a competitive infrastructure here. This is despite the fact that there are not so many Russian BPMSs. True, it is worth noting that Russian vendors are experienced and strong enough that they themselves are already actively exploring the West.

Sergey Tikhonov, commercial director of First Form, referring to the company's turnover, also declares a phase of active growth.

More and more companies are moving to a new level of management, reaching the control of all chains of interactions within the company, reaching a new level and a new quality of communications outside. Communication with current customers and working out the requests of potential customers become more transparent and predictable. Companies choose software solutions with a lower cost of ownership, but with the ability to maintain independence from integrators, he notes.

However, not all experts agree with the unambiguous interpretation of market growth. So Vasily Anfinogentov, director of the business process automation department of Force - Development Center (Force Group of Companies), speaks of a dual state: on the one hand, the market is fully ripe for full-scale implementations of BPM systems that really change the work of the organization, on the other, previous automation projects are typical and, as a rule, serve the main activities of processes (document flow, legal processes, HR) have created an erroneous idea among many potential customers that BPM is only management of typical processes, giving a certain increase in efficiency, but by no means a "silver bullet."

I would compare this with the attitude towards computers in many organizations of the early 90s: this computer is such a very useful and good typewriter. As we know, this was not entirely fair, although there is a share of truth in this statement, the expert explained.

According to Aleksei Mogilnik, Marketing Director of Citeck, the market expects its surge, now in the phase of accumulating expertise and knowledge.

The vast majority of requests today are formed within the framework of document flow automation and document storage, i.e. EDMS/ECM. However, business processes are already involved in the implementation process, when IT specialists and business analysts take on the work. In many ways, their understanding of BPM is formed. It is important for them to evaluate the ease of setting up processes without having a special programming skill. The business itself is initially aimed at the aforementioned primary tasks: to organize the primary and contract document management. Therefore, BPM is located in a niche zone, - believes a representative of Citeck.

Revenue from market participants

Among domestic companies that disclosed to TAdviser their revenue from BPM projects, the highest indicators in 2017 were recorded in the Applan group of companies - almost 668 million rubles. She also had the highest positive dynamics of revenue - 108.7%. The top three also included the Lanit Group of Companies - 557 million rubles, and the First Form - 130 million rubles.

Aplana does not specify the details of the revenue. Lanit indicated that the bulk of the revenue from BPM projects is related to implementation and support services. As for the "First Form," a little more than a third of BPM revenue is associated with the sale of licenses and almost 2/3 - with services.

Revenue of participants in the Russian BPM market in 2016-2017

№	Company	Revenue from BPM projects in 2017, RUB million, incl. VAT	incl. License sales	incl. Implementation and Support Services	Revenue from BPM projects in 2016, RUB million, incl. VAT	incl. License sales	incl. Implementation and Support Services	Revenue dynamics 2017/2016,%
1	Aplana GC	667.9	-	-	-	-		+ 108.7
2	Lanit Group of Companies *	557	27	530	382	10	372	+ 45.8
3	First Form	130	47	83	80	31	49	+ 62.5
4	FORS Group	119	102	17	112	97	15	+ 6.3
5	Intalev	86	13	73	53	14	39	+ 62.3
[[Citeck (Sitek)	Citeck	78	-	-	54	-	-	+44,4]]

* - revenue from BPM projects, including LANIT - BPI EM and NORBIT indicators	TAdviser 2018
' '

Key clients of Russian IT companies for BPM projects in 2016-2017

Company	Key Clients for BPM Projects
GC Aplana	Alfa-Bank, Sberbank of the Russian Federation, Russian Post, Sibur, Gazpromneft, Norilsk Nickel
Lanit Group *|[[Sberbank of Russia	Sberbank]], Alfa-Bank, Ward Howell, Niarmedic (Nearmedic), Karcher, Pallet Trade, Odgers Berndtson, Переведем.ру, Sofa Color, Instamart, AVS electro
Первая форма	«Sportmaster», VCIOM, City supermarket "ABC of Taste", «Puma-Rus», CCS OAO FRS, Analytical Center under the Government of the Russian Federation, «VkusVill», «Yokogawa Electric CIS», «Valenta Pharm», «Skoltech», «Region Media», «Invitro»
GC Force	Sportmaster, VEB, MGFOMS
[[Citeck (Ситек)| Unilever Citeck]]	, GE
[[Elma (Элма, Интеллект Лаб, Практика БПМ)| Capital Bank (Azerbaijan) Zapsibcombank Samara transformer PROTON-ELECTROTEX ASE Engineering Company VNIIKR Rosgosstrakh Life Neiva Bank VestaBank Teledoc Elma ]]	, , , , , , , , ,.

* - clients for BPM projects, including LANIT - BPM and NORBIT	TAdviser 2018
' '

BPM market statistics based on the TAdviser project database are presented in a separate article.

Market Containment Factors

The main and most often mentioned reason that restrains the development of the BPM market in Russia is the unavailability of customers. The management of companies is not capable of constant hard work to optimize the processes of their organization, since this is not a one-time action.

Such projects bring maximum results only when they become part of the corporate culture, "explains Vasily Anfinogentov, director of the business process automation department of Force - Development Center.

Aleksei Mogilnik, chief marketing officer of Citeck, adds that when describing, many try to invent something different instead of using a ready-made methodology. As a result, the approach to process automation is not system.

This is a holistic problem for most businesses. It lies in the plane of the business performance management system. Offline management models have always been in demand precisely because not many people can systematically manage things. In most cases, companies are content with local tasks - managing a specific list of documents, for example, for accounting or data storage. It is almost impossible to get operational efficiency of a corporate scale from this, so it is important to be able to optimize integratively and transparently so that administrative barriers are minimized, the expert says.

Sergey Tikhonov, commercial director of the First Form company, also refers to the unwillingness of the management of individual companies to change, the old formation of the leadership staff, fear of innovations and the human factor.

Angelina Mikhina, head of BPM Korus Consulting, adds to this list the complexity and complexity of existing business processes, especially in large businesses.

According to Alexei Klochkov, director of Terrasoft, Russia region, leaders are just beginning to appreciate the opportunities given by VRM systems.

The scope of BPM is much wider than is generally believed, and we try to talk about this using examples of real cases within the framework of the Global Tour, BPM and CRM Seasons and other Terrasoft events, "he says.

Oleg Elenin, CEO of Business-Console, believes that business in Russia is still "wild" compared to Western in the sense that great opportunities are adjacent to large losses.

BPM is a rather subtle, thoughtful, system business configuration. No one will do this if you can just cut the bones - reduce the obviously excessive staff or twist the hands of suppliers, the expert concludes.

Separately, it is worth highlighting an incomplete understanding of what BPM is. In many industries, the BPM topic has not yet been sufficiently worked out and understood, says Alexey Lapshin, CEO of Aplana Business Solutions. As a rule, consultants, experts and businesses understand this abbreviation in their own way, adds Angelina Mikhina. In addition, according to her, there is a difficulty in assessing qualitative indicators and a misunderstanding of the expediency of application, since the principle "do not touch, and so it works" takes place.

At the same time, according to Vasily Anfinogentov, vendors who consider BPM quite narrowly are to blame for partially restraining the development of the Russian BPM market - as a means of automating typical processes within the framework of standardized activities.

Another deterrent is the weakness of the legislative framework, despite the fact that much has been done in recent years, for example, a law on electronic signature has been adopted, which has facilitated the introduction of electronic document management.

Alexey Trefilov from ELMA, does not find any special restraining factors. He notes that the processes of BPM market development are directly dependent on the development of the Russian IT market as a whole, and its growth is influenced by many factors - from the dollar exchange rate and the economic situation in the country, to the level of maturity of corporate customers.

A number of features can be found in the latter. For example, the choice of a BPM solution is always influenced by the maturity of the corporate culture, the readiness of top management to change the internal infrastructure. Until now, some sectors of the economy meet companies with crystallized subordination structures, and the process approach involves serious changes in management, reforming the structure of power. But even this creates only certain nuances in implementation projects, but does not affect the development of the market as a whole, he said.

Trends in the Russian BPM market

BPM and EDMS/ECM merger

A number of experts note that, BPM as a separate market, it has ceased to exist. BPM becomes an integral part of application platforms - such as/, and EDMSECM. CRM ERP At the same time, there are more and more real projects related to the automation of processes based on engines of applied systems.

"For example, when implementing the Docsvision system, automation of processes based on the BPM engine of our platform is implemented in almost every project. The introduction of pure classic EDMS, in which the BPM system would not be used, is a matter of the past, "says Vladimir Andreev, president of Docsvision.

BPM Customer Mix Change

The pioneers of the introduction of BPM at one time were financial organizations. They also retained their position as the main consumers for a long time. Now the composition of BPM customers has changed markedly.

As noted by Alexey Lapshin, General Director of Aplana Business Solutions (Aplana Group of Companies), enterprises of the real sector of the economy have moved in the direction of process automation.

In 2017 and 2018, our BPM projects started with such customers as Sibur, Gazpromneft, Norilsk Nickel, Rosneft, etc. BPMs are beginning to spread to previously considered absolutely "non-process" directions. For example, CRM. This system was previously seen by many as solely an account. But in the BPM implementation, CRM can become a much more interesting and effective tool for interacting with customers, employees of different departments, etc., says Lapshin.

Rethinking needs

Another trend is associated with a rethinking of the market needs by consumers. Now more and more BPMs are associated with the ability to quickly automate processes by the managers themselves, and not by process specialists. And BPM begins to be perceived not so much as a process management and re-engineering infrastructure as as a means of simplified fast automation, a Low-code platform that allows you to quickly design Agile solutions and gradually modify the functionality of these processes.

This is due to the need to respond to the high rates of business change. But this imposes significant requirements on the tools themselves - in terms of simplifying the interface (and not only use, but also settings), supplying ready-made standard templates, for example, for agreeing contracts, etc., - says Vladimir Andreev, President of Docsvision.

Impact of digitalization

The growing popularity of BPM systems is influenced by global digitalization requirements.

Companies that do not have enough CRM capabilities and need more than boxed solutions are implementing BPM. The transition from the model of "fixing relationships with the consumer" to the inclusion of the client in a single end-to-end business process continues. With the help of VRM technologies, companies automate service centers, HR work, document management and other functions, - notes Alexey Klochkov, director of Terrasoft, Russia region.

According to Oleg Yelenin, CEO of Business-Console, digitalization is the main market driver in 2017-2018. Companies start with digital marketing and digital products, but the understanding quickly comes that if there is an analog office behind the digital facade with people sending pieces of paper to each other, then this will not give the expected result.

And digital business processes are paperless, with minimal participation of people - this is the idea that BPM proposed 15 years ago. Now it is finally becoming in demand, - he believes.

Alexey Trefilov, director of ELMA, speaks of a gradual decline in interest in a marketing picture called "digital transformation." Now, according to him, behind this advertising slogan, the business wants to see the solution of specific applied problems - reducing the cost of processes, optimizing resource management, constantly improving and improving processes, creating competitive services, introducing understandable indicators of business efficiency, and so on. BPMS are considered here as universal platforms for automating end-to-end processes.

The user companies themselves have come to understand the importance of end-to-end business processes, so they strive to combine different contours of activity using BPMS. BPM vendors, as developers of universal digital transformation platforms, began to take part in tenders to choose ECM, CRM or ISUP solutions, "the expert says.

Reduce routine and manual operations

If we talk about software BPM tools, then in addition to the growth of user selectivity for the interfaces in which to work, the trend can be called interest in the transition from automated tools to automatic and an even greater reduction in routine and manual operations.

Among the main trends, it is worth noting the interest in the use of machine learning algorithms, which can potentially provide tangible support in general when optimizing business processes, as well as when executing them, in particular. It is also worth noting the interest in the robotization of business processes, which could potentially become an important part of BPM, at least in terms of automation, - believes Angelina Mikhina, head of BPM Korus Consulting.

Konstantin Loparev, head of Lanit-B.P. Em (Lanit Group of Companies), also notes a special interest in RPA technology (Robotic Process Automation) from financial institutions and joint service centers, whose processes are replete with typical operations.

Import substitution and open source

Due to the import substitution policy, Russian companies increasingly prefer domestic solutions, which encourages Russian developers to create high-end IT systems.

In addition, according to Alexei Klochkov, director of Terrasoft"," the Russia region, there is a demand for products developed on the basis: open source software"following this trend, in 2018 we will provide support PostgreSQL in products." bpm’online

Konstantin Loparev, head of LANIT - BPI Em, also notes that in 2017-2018 the demand for domestic BPM solutions in the middle business segment, as well as for Open Source solutions, increased among large customers.

In this regard, we have developed our own platform based on Open Source, "he added.

Aleksei Mogilnik, Marketing Director of Citeck, notes that banks are showing great interest in Open Source.

The demand for BPM from the financial sector has always been the most active and for banks today it is important to automate business processes on free software, he explains.

Other trends

Vasily Anfinogentov, director of the business process automation department of Force - Development Center (Force Group of Companies), notes that BPM systems are becoming more mobile, less attached to the base platform and more closely interacting with personal gadgets.

Increasingly, ensuring integration with social media and other external resources is required, he says.

According to Sergey Tikhonov, Commercial Director of the company "First Form," the main trends remain the same - mobilization, reduction of manual labor and monoplatform.

But there are new trends - within the framework of the current situation related to the blocking of various Internet resources, more and more companies are aware of the danger of working "in the cloud" and are switching to software products installed on their own servers, he adds.

Aleksei Mogilnik, Marketing Director of Citeck, among the trends mentions the flexibility of the platform - the readiness to expand and tune into business requests as part of working with data, documents, content, processes, the ability to build reports with analytics and wide integration opportunities: from ERP to public procurement systems.

2015: "Russian market BRM 2015-2016." BPM Logic and TAdviser Research

Основная статья: [["Russian market BRM 2015-2016." BPM Logic and TAdviser Research

|"Russian market BRM 2015-2016." BPM Logic and TAdviser Research

]]

2014

The Russian market for BPM systems accounts for approximately 0.2% of the global market, which in 2014 amounts to more than $2.5 billion and demonstrates growth of about 10% per year.

First of all, this is due to the fact that most Russian companies are at the stage of primary automation of key processes based on ERP systems and the creation of a basic infrastructure. And the degree of administrative maturity in them has not yet grown to the need to introduce process management methods.

The second obstacle - BPM systems are mainly focused on large companies with already established management processes, where they pay a lot of attention to business modeling and KPI analysis, and not workflow automation. They include complicated modeling processes that are practically not in demand by Russian companies. Targeting major world leaders dictates higher prices than those that Russian business can afford.

Another problem is that there is no support for situational management tasks. For example, modeling simple processes on the fly, creating personal business process templates, integrating group work and unstructured processes into BPMS functions. Obviously, such tasks require a single integrated tool. These requirements may close the new -Adaptive Case Management System software class.

2012

What is typical for the Russian market today

In 2012, the Russian market is in a state of "catching up" with respect to the Western one: few people use process management in their business. Speaking to participants in our workshops, we found out that approximately 50% of them are only in the second stage of the development of business processes in their company (that is, business processes are described not on paper, but through visual design tools that allow you to organize some visual catalog).

Let me remind you that all business processes can be divided into two groups: document management processes associated with the document, and functional processes, the main focus of which is shifted from the document to the interaction of people. Typically, among workshop participants, approximately 50% have experience with document management processes. At the same time, there are many more such companies than those that consciously manage operational processes. This is not surprising, since document management processes are more understandable and accessible, and tools for their automation have appeared for a long time and are actively developing at present. With operational processes, the situation is more complicated: it is negligible (no more than 10%) the indicator of those companies that understand the very possibility of automating these processes not using accounting systems, but as processes of interaction of people. These are mainly companies operating in the most competitive markets and using systems that allow them to program business processes. And only 5% of companies use BPMS systems in their work, which allow describing processes in user mode.

The leaders in the application of process management are leaders in the use of information technologies: companies in the banking and telecommunications sectors. These companies rarely use 1C systems to automate their operations. At the same time, due to their wide financial capabilities, they can choose the most acceptable BPMS class product for themselves, without looking back at the cost of the product itself or the cost of its integration with their system.

However, as you know, for medium-sized businesses Russia 1C it is a standard, and it is no secret that most Russian companies use 1C software products as the main accounting system.

Previously, these companies could not work with BPMS systems due to the fact that Western solutions were too expensive for them, and the integration of these solutions with an accounting system on the 1C platform required serious investments. Now the situation is more optimistic: new software products are emerging, and the first innovative companies have already experienced all the benefits of using systems of this class. The rest of companies are skeptical about such innovations, as well as a decade ago, many were distrustful of the use of information systems as such on a broader scale than accounting.

According to experts' forecasts, interest in BPMS systems will grow significantly in the next 2-3 years. If you want to be ahead of the competition, think about these tools now.

CNews Conference on BPM. Video

Will world practice be useful to our country or will we go our own way, what awaits the Russian BPM market in the coming years? Will clouds and mobility take root in the BPM market? These and many other issues were considered by the participants of the conference "BPM 2012: New Ways of Development."

2011: IDC Study

In October 2011, IDC presented the results of a special study on the topic of process management.

Where it all started

In order to form a more complete idea of ​ ​ modern business process management systems, we will trace the history of their creation.

The first step in the evolution of process control can be considered the use of block diagrams drawn on paper. Similarly, attempts have been made to describe the business processes that take place in the company. It would seem that it could be easier and more affordable? However, this method had one, but significant drawback: it was impossible to measure the cost, time and other indicators of the process. In addition, there was no guarantee that the process was executed exactly as it was described in the flowcharts.

The next stage of development was the emergence of simple graphic editors, and after them specialized tools that made traditional block diagrams more convenient to understand. Flow diagrams began to be described in special notations, which allowed people involved in modeling business processes to communicate in the same language. The editors also released special program modules that made it possible to obtain upper-level indicators from accounting systems, which are the results of the processes described in the flow diagrams. These were mainly financial data. It was not possible to obtain operational indicators of processes at that time.

It is logical that the next serious step in the evolution of process management was the emergence of systems in which it was possible to work with operational indicators. Such systems implied the execution of processes directly in the program, which made it possible to analyze the time, quantity and cost indicators of processes in various sections. The only serious drawback of these programs was that it was quite difficult to model business processes in them: changes had to be made to the program itself, that is, to engage in programming.

A real breakthrough in the development of process management can be considered the emergence of modern specialized systems or BPMS (Business Process Management Suite), which allow you to automate business processes by designing them in user mode, as well as analyze the operational indicators of designed processes. Such process management tools allow you to erase the boundaries between business and IT and offer users a convenient means of implementing processes through their visual description and configuration.

Read also

• Overview of the BPM system in Russia
• BPM Market Statistics
• Directions of development of BPM systems
• Learn more about BPMS
• Business simulation
• Global BPM Market
• BPM (Implementation)
• Where will the evolution of BPM lead?
• Business Process Modeling Notation (BPMN)
• Project and Process Management Issues
• Services and Products in BPM Practice
• How to painlessly implement process management in the company
• Corporate/Business/Enterprise Performance Management
• "Russian market VRM 2015-2016." BPM Logic and TAdviser Research