The largest IT insourcing companies in Russia

2021: Top 30 Russian IT insourcers. Development and challenges in covid reality

Over the past years, most of the largest IT-insourcing companies have shown an increase in turnover, although the growth dynamics varies from year to year, and show a focus on expanding and accumulating IT competencies.

In 2020-2021, IT insourcing, as well as the entire IT market, was influenced by the epidemiological situation associated with the spread of coronavirus infection. On the one hand, it accelerated digitalization, and on the other, it forced companies in the industries most affected by the coronavirus situation to cut costs, including for some IT projects. This also affected the situation of insourcing companies. Among them, for example, insourcers of the transport industry, where in 2020-2021 there is a significant decrease in passenger traffic compared to "dock-like" times.

The acceleration of digitalization, the development of online sales channels and customer interaction increased the demand for IT specialists, strengthening the previously existing personnel deficit. Hiring and retaining personnel has become an even greater challenge for IT insourcing companies.

After talking with representatives of a number of the largest IT insourcers, TAdviser found out what companies focus on in the "covid reality," and what measures are being taken to be attractive employers for IT professionals.

Priority competencies and projects

Tinkoff development centers were launched in 2016, and all this time the increase in their teams and the expansion of the cities of presence continue. As of autumn 2021, the team of centers has more than 1.7 thousand developers, analysts, system engineers, architects and quality assurance specialists from 18 cities of Russia and Belarus. Tinkoff says that in 5 years the model of distributed project teams has proven to be effective, and 7 development centers were opened in 2021.

From the point of view of products, Tinkoff continues to develop intensively in the direction of fintech solutions, and also adds life-style services interesting to its users to the ecosystem.

And from the point of view of technologies, Tinkoff is increasing expertise in all areas traditional for the company:

• Back-end – Scala, Kotlin, Java, Python,.Net, Golang;

• Mobile development - iOS (Swift), Android (Kotlin/Java);

• Front-end – JS/Angular и React;

• Full-stack –.NET/JavaScript, JS/Node.JS;

• QA – web, mobile, back, load.

In addition, we continue to actively develop ML, BI/DWH, DevOps, SRE, system and business analytics, - told TAdviser in Tinkoff. - Also, due to the very high demand for high-load back, added to the traditional C++ toolkit for us.

MTS Digital is primarily increasing the volume of work in creating ecosystem products, the company told TAdviser. The company's description on employer websites says its key technology lines include Big Data, AI, IoT, Cloud MTS, E-Health, Smart Education, E-Sport, system integration and fintech.

RT-Inform is the center of IT and information security competencies of Rostec Group of Companies. In 2020, the state corporation approved a digital transformation strategy - a key document determining the direction of Rostec's development in the field of "numbers" and its role in solving the problems of digital transformation of public administration and sectors of the country's economy.

Providing a platform for the further development of IT functions and moving to digitalization of the management of the state corporation allowed the introduction of an automated system of financial and procurement activities (AS FZD), - told TAdviser in RT-Inform.

RT-Inform has automated about 27 thousand jobs at enterprises of different levels of IT maturity, AS FZDs use more than 700 enterprises in their work.

Another important task for RT-Inform is the formation of a single information space for enterprises in the defense industry in the Rostec circuit. By bringing jobs in line with the requirements, in 2020-2021. it was possible to reduce the number of incidents in the field of information security by more than 10 times, according to RT-Inform.

PIK Digital IT projects relate to all activities of the PIK developer: materials production, house design, construction, development, finance and economics, procurement and sales. The company develops systems, sites, mobile applications, bots and data stores that help PIK create and maintain homes.

RUSSIAN RAILWAY There are four IT insourcing companies, each with its own focus. So, for example, in the CRC specializing in automation, in 2020, first of all, they developed expertise in software products 1C"," as well as in innovative IT areas: (,/,), blockchain VRAR application artificial intelligence geoinformation platforms of mobile solutions, data analytics.

Russian Railways-Technologies, the design office of the digital transformation of Russian Railways, combines the functions of the competence center and the project management center for digital transformation, and also coordinates the receipt by the holding companies of effects from the project portfolio. It was on these competencies that a special emphasis was made in 2020, TAdviser was told in Russian Railways.

2020 was the first year of the implementation of the strategy of digital transformation of Russian Railways, approved at the end of 2019. As new directions for Russian Railways-Technology, we can note those related to the implementation of program documents on transformations of this scale: development of financial models of projects and strategies for digital transformation, portfolio management, management of integrated projects of digital transformation, analytics and assessment of the effects of project implementation, analysis of business models and the formation of conceptual models of business processes. For more information on what competencies are increasing IT "daughters" of Russian Railways, see here.

Fierce fight over IT personnel cadres

To increase the attractiveness of Severstal's IT brand, Severstal focuses on its current and ongoing projects through its corporate blog and participation in mitapes and specialized conferences.

This helps even before the first contact with the company, a potential candidate get to know us better: which stack of technologies we use, which people work for us, etc. All this information is important to interest in future or current company vacancies.

Severstal constantly monitors the labor market so that the company's working conditions are at the market level, motivating current employees to continue to be with the company and at the same time attract new ones. The level of employee engagement and happiness is also regularly measured. This helps to see the stress zones in time and develop a plan to eliminate them together with the team leaders.

Development centers allow Tinkoff to expand the geography of finding talented IT specialists and evenly distribute tasks, strengthen the production cycle due to different time zones, and also reduce the launch time of fintech products. Therefore, the company continues to scale development centers further.

Tinkoff works in several directions to attract IT personnel: it uses standard tools for recruiting personnel, and also develops its own educational programs. The company has educational courses for schoolchildren, students, graduates and experienced IT specialists.

We teach not only in Moscow, but also in Yekaterinburg, Ryazan, Nizhny Novgorod and other cities. All our educational programs are free, the main thing is to pass the entrance exam, - explained TAdviser in Tinkoff. - Thanks to Tinkoff Education, we were able to completely get away from hiring junior developers from the market: we are looking for all novice developers among graduates of our educational programs. In total, through educational initiatives, we attract 13-17% of IT candidates.

And in terms of personnel retention, the company focuses on long-term cooperation, personal development programs and career growth. Tinkoff has two programs for the growth of talented specialists. The first program - Talents at Tinkoff is aimed at novice IT specialists who work at Tinkoff recently. Thanks to her, in 1.5 years you can grow from junior to middle specialist.

The second is a long-term program to motivate the management team and retain key employees, aimed at Tinkoff middle and senior managers. It applies to 450 high-potential employees and involves the payment of compensation tied to the cost of receipts of the Tinkoff group.

In addition, we are developing internal professional IT communities in which the guys exchange expertise and interesting developments in the format of reports and workshops. We bring the most interesting developments to external communities through our events - mitapes, conferences, articles, - added to the company.

MTS told TAdviser that to attract and retain IT personnel, MTS Digital employees are offered attractive competitive salaries, various development and training programs. Specialists are also motivated by participation in the implementation of new unique projects.

RT-Inform says that experts in these areas are required to solve the problems of the IT center and information security competencies, which further complicates the process of finding and recruiting employees.

We are able to attract such specialists, first of all, by providing the opportunity to realize ourselves in unique projects of a national scale, "the company told TAdviser. In addition, we regularly audit the labor market, actively work on the corporate culture and motivation system that contributes to the development of employees within the company.

In insourced IT companies, Russian Railways also uses comprehensive measures to attract and retain specialists. So, in 2020, USC Infotrans, one of the IT subsidiaries of Russian Railways, for example, indexed wages and paid quarterly bonuses. The company has grown additional personnel for new services.

And the CRC believes that IT specialists in the company are attracted by participation in large-scale industry projects using advanced technologies, the organization of trainee programs, the development of internal communications and increased involvement in corporate development, training in new technologies and software products, and ensuring rapid career growth.

RZD-Technology provides mechanisms for adaptation and mentoring, and takes measures to improve the skills of personnel by sending them to specialized courses. Development was organized on the basis of internal training - seminars to transfer experience between project teams, round tables on promising issues. To identify bottlenecks and determine the potential for development, RZD-Technology conducts an assessment using the 360 ​ ​ degree methodology and SHL testing, which makes it possible to more accurately form a set of corporate events, the company told TAdviser.

NIIAS not only organizes the search for IT specialists on specialized resources, but also conducts active work in the field of interaction with specialized universities, such as: RUTH (MIIT), Moscow Polytechnic University, St. Petersburg State University, ITMO University and many others, in order to attract young employees for internships and practices, as well as hiring talented senior students.

An important aspect is the retention of employees in the company, maintaining a high level of their motivation and interest in the implementation of projects, the company notes. - NIIAS implements a comprehensive program in this direction: modernizes the office space, transforming the usual offices into bright open space, develops a system for quick adaptation of employees using welcome-book tools and a mentoring system, develops and implements a transparent system for grading positions, and also conducts active integration with social and youth programs of the Russian Railways holding.

Ranking of the largest IT insourcing companies

Indicators of activity of insourced IT companies in 2019-2020

№	Company	Year of foundation	Revenue in 2020, thousand rubles.	Revenue in 2019, thousand rubles.	Revenue dynamics	State Average Headcount in 2020	2019 State Average Headcount	State headcount dynamics
1	Rosneft's Insourcing Companies *	1997	62,913,789	| 7%	nd	nd	nd
2	Gazprom Neft Insourcing Companies * *	2002	37,136,010	29,297 287	27%	8970	7448	20%
3	Russian Railways Insourcing Companies * * *	2000	13 685 367	13 944 228	-2%	4170	3859	8%
4	Rosatom's Insourcing Companies * * * *	1992	13,585,054	9,616,308	41%	6287	5007	25%
5	Gazprom Inform	2009	13,242,429	12,093,850	9%	2172				2135	2%
6	Sberbank-Service (SberService)	2013	13,180,027	12,437,028	6%	nd	7133	nd
7	Insourcing Companies "* Lukoil* * * *	1993	12 156 127	13 218 644	-8%	nd	nd	nd
8	Sber Tech	2011	9,418,710	9,038,024	4%	2394	2168	10%
9	MTS Digital	2012	7 959 295	5 863 608	36%	2152	2038	5%
10	Rosseti Insourcing Companies * * * * * *	2001	8 322 249	5 207 861	60%	709	451	57%
11	Severstal-Infocom	2002	5,461,144	3,542,808	54%	1656	1221	36%
12	Transneft's Insourcing Companies * * * * * *	2011	5 359 713	4 131 732	30%	653	586	11%
RT-InformRostec|«» («»)	2012	4 617 217	2 476 217	86%	242	146	66%
14	Sibur Digital	2017	3,743,450	3,975,297	-6%	1092	1320	-17%
15	Ozone Technologies	2019	3,683,988	10,205 78	261%	1031	285	262%
16	Inter RAO Insourcing Companies * * * * * * *	2007	3,078,817	2,372,600	30%	351	296	18%
17	Evraz Tekhnika	2003	2 450 552	1 896 711	29%	1289	1224	5%
18	ITM (Magnit)	2014	2,316 356	1 889 850	22%	1542	1466	5%
19	Tinkoff Development Center	2016	1,418,473	57%	840			623	35%
20	MMK-Informservice	2010	1 956 798	1 783 480	10%	645	639	1%
21	Domodedovo Airport Insourcing Companies * * * * * * * *	2014	1 451 667	3 102 343	-53%	618	724	-15%
22	BCS-Technologies (Brokerkreditservice)	2012	1 306 623	771,295	69%	546	405	35%
23	NLMK Information Technologies	2012	1,097 670	977 845	12%	452	442	2%
24	Insourcing Companies S7* * * * * * * * *	2000	1,186,170	-12%	288	278	3%
25	PIK Technologies	2017	1,029,513	439,208	134%	383	111	245%
26	Alrosa-IT	2019	964,354	0	rd	300	9	3233%
27	RusHydro IT Service	2009	946,864	1,298,851	-27%	143	132	8%
IT PlusT Plus|«» («»)	2016	853 011	857 440	-2%	510	509	0,2%
29	PhosAgro Engineering Center	2008	837,292	835,057	0.3%	452	444	2%
30	"Business Service Center" ("Kamaz")	2013	824 608	757 321	9%	884	841	5%
Итого:			236 846 759	204 209 895	16%

* The data includes the combined revenue of four Rosneft insourcing companies with the following turnover for 2020: LLC IC Sibintek (56,565,923 thousand rubles), LLC Sibintek-Soft (5,329,155 thousand rubles), LLC Expertek IBS (588,460 thousand rubles), LLC Visualization Laboratory-Sphere (430,251 thousand rubles)		TAdviser 2021
* * The data includes the combined revenue of five Gazprom Neft insourcing companies with the following turnover for 2020: Gazpromneft - Digital Solutions LLC (16,158,486 thousand rubles), Gazprom Neft Scientific and Technical Center LLC (9,330,133 thousand rubles), NoyabrskNefteGazAvtomatika LLC (3,138,282 thousand rubles, renamed Gazpromneft-Automation), Avtomatika-Service LLC (4,529,471 thousand rubles), Gazpromneft Information Technology Operator (3,979,638 thousand rubles)
* * * The data includes the combined revenue of four Russian Railways insourcing companies with the following turnover for 2020: Infotrans Industry Service Company LLC (2,626,758 thousand rubles), NIIAS JSC (6,250,612 thousand rubles), CRS (4,272,372 thousand rubles), Russian Railways-Technologies (535,625 thousand rubles)
* * * * The data includes the combined revenue of two insourcing companies of Rosatom with the following turnover for 2020: JSC Greenatom (11,023,518 thousand rubles), JSC Consist - Telecom Operator (2,561,536 thousand rubles)
* * * * Data includes combined revenues of two Lukoil insourcing companies - Inform (RUB 3,984,811 thousand) and Lukoil Technologies (RUB 8,171,316 thousand)
* * * * * * The data includes the combined revenue of two insourcing companies of Rosseti with the following turnover for 2020 IT : Energy Service LLC (775,889 thousand rubles), VOLS-VL Management JSC (7,546,360 thousand rubles)
* * * * * * Data includes combined revenues of two Transneft insourcing companies with the following turnover for 2020: Transneft-Technologies LLC (4,432,246 thousand rubles), Transneft-Consulting LLC (927,467 thousand rubles)
* * * * * * * The data includes the combined revenue of two Inter RAO insourcing companies with the following turnover for 2020: Inter Rao - IT LLC (2,616,660 thousand rubles), Inter Rao - Digital Solutions LLC (462,157 thousand rubles).
* * * * * * * * Data includes combined revenues of two insourcing companies of Domodedovo Airport with the following turnover for 2020: LLC Domodedovo Aichi Services (1,295,479 thousand rubles), LLC Domodedovo Integration (156,188 thousand rubles)
* * * * * * * * * Data includes the combined revenue of two S7 insourcing companies with the following turnover for 2020: S7 Information Technologies LLC (811,023 thousand rubles), S7 Techlab LLC (228,840 thousand rubles)

TAdviser forms a list of the largest insourced IT companies by revenue based on data contained in the database of legal entities "Kontur. Focus." They indicate that in 2020 there was a trend of growth in the turnover of the top 30 IT insourcers: their total revenue increased by 16%, to almost 237 billion rubles.

The composition of the dozens of largest insourcers remained almost the same as in 2019, with Rosneft's insourcing companies topping the list. The largest of them is Sibintek, whose turnover in 2020 amounted to 56.6 billion rubles. And Rosneft is followed by insourcing IT companies Gazprom Neft. The companies increased revenue despite the observed drop in hydrocarbon prices in 2020.

Vice President for Informatization, Innovation and Localization of Rosneft Andrei Shishkin previously noted that there is a direct relationship between the level of profit of companies and investments in research and innovation.

World majors spend colossal forces and funds on science. The technologies of the oil sector are already comparable to those of space. Therefore, among our strategic goals - digitalization along the entire perimeter of the business, - he said[1].

The positions of some companies in the top ten of the TAdviser ranking have changed. For example, it moved from 3rd to 9th place, in the IT-insourcing MTS indicators of which the integrator's data was previously taken into account. In NVision Group 2020, MTS sold NVision Group. The company told TAdviser that they continue to deepen IT expertise, as well as develop IT solutions and services for the needs of the MTS group through their 100% subsidiary MTS Digital.

Among the companies whose insourcers most dynamically increased turnover in 2020, Rosseti, PIK, Gazprom Neft, Rostec, Severstal, Tinkoff, etc.

And the highest growth dynamics year-on-year - 261% - was shown by Ozon Tech, an IT company of the Ozon retailer, created in 2019. Anti-covid measures taken by the state have played into the hands of most companies with e-commerce businesses. Ozon's total turnover of goods, including services, grew 144% in 2020, and the company focused on developing all delivery-related services.

RT-Inform (Rostec IT-insourcing company) says that one of the growth factors for their company, like the entire Russian IT market, in the first half of 2020 was the transition of employees to remote work, as a result of which there was a demand for cloud services, equipment, audio-video conferencing, mobile applications and information security solutions.

In addition, the course towards digitalization had an impact on the situation in the industry, to which the pandemic gave significant acceleration, - said TAdviser in RT-Inform.

But there are also insourcers on the list with negative revenue dynamics. Among them, for example, RusHydro IT Service, NIIAS is one of the insourcers of Russian Railways, the insourcing companies of Domodedovo Airport (DME), S7 Airlines, Lukoil, Sibura.

In 2020, the aviation industry faced a sharp reduction in the flight program in an unprecedentedly short time. In 2020, due to the suspension of regular international flights and the current self-isolation regime, passenger traffic decreased by more than 90% on foreign flights and by 40% on domestic flights. This, of course, affected the revenue of all enterprises of the DME group. Some projects from the IT sphere had to be suspended, - explained TAdviser in the press service of Domodedovo Airport.

Not the best performance was demonstrated in 2020 by IT insourcers of some companies engaged in the metallurgical industry. So, for example, the company's turnover IT Service Rusala "deflated" to 9.2 million rubles, while back in 2018 it amounted to more than 700 million rubles. IT-Service received a net loss of 195.8 million rubles. A decrease in financial indicators was also observed in an "Metallotte" IT-insourcing company. Metalloinvest Its revenue in 2020 decreased by 53%, to 636.3 million rubles. The company ended the year with a net loss of 40 million rubles.

Neither Rusal nor Metalloinvest were able to comment on TAdviser the financial performance of their IT subsidiaries. Both of these companies were present in the previous TAdviser ranking, but were not included in the new list.

Absent from the ranking this time and Russian Post"." The company previously said that its insourcer "Postatech" ceased to exist as a legal entity in 2019, becoming an internal division of Russian Post. For 2020, the Russian Post did not provide TAdviser with its financial indicators.

2020: Russian IT Insourcers continue to increase revenue and competencies. TAdviser rating

TAdviser tracks the dynamics of revenue of the largest insourced IT companies in Russia for the fifth year in a row based on the database of legal entities "Kontur. Focus." The rating, published by TAdviser in August 2020, was expanded compared to previous ones: if the list was previously limited to 20 companies, now it includes 30 organizations. In addition, the new rating in some cases takes into account the indicators of more than before, the number of providers of IT solutions and services within the framework of one brand.

In addition to insourcers who develop IT products and provide IT services exclusively for the internal customer, organizations that simultaneously work in the foreign market are included in the rating, provided that the internal customer is a priority for them. These include NVision Group, which performs work on internal MTS projects and for the external market.

Moreover, if the customer has several IT-insourcing companies working mainly for internal needs, their total revenue is taken into account in the ranking, and not for each company separately. For example, in the case of Russian Railways, the CRDC concentrates all the development and support of SAP and other applications, the NIIAS - the development methodology, its own historical systems, integration. And in 2017, the Industry Service Company Infotrans (USC) brought out of the state of Russian Railways structures a common contact center, a remote first support line for all road ranges and traveling personnel. In addition, there is also Russian Railways-Technologies, which manages the subholding, including USC and OCRV.

6% increase

As before, in 2019, the turnover of the vast majority of insourcers included in the list showed growth, although its cumulative pace has been slowing for the second year in a row - it was about 6% against 11% a year earlier. The turnover of the 30 largest insourcers for the year increased to 210.7 billion rubles. And without taking into account the Sber Tech indicator, the turnover of which sharply decreased due to the planned transfer of most of the state to Sberbank, the total revenue growth of the remaining insourcers amounted to 13.3%. This is higher than the dynamics of 2018.

Revenue of Major Insourced IT Companies in 2018-2019

№	Name	Year of education	Revenue in 2019 (thousand rubles)	Revenue in 2018 (thousand rubles)	Dynamics,%
1	Sibintek (Rosneft) *	1997	58,759,781	52,393,204	12,1
2	Gazprom Neft Insourcing Companies * *	2002	29,297,287	22,965,603	27
3	MTS * * * Insourcing Companies	2001	16 410 249	13 212 845	23
4	Insourcing companies of Russian Railways * * * *	2000	13 944 228	14 896 669	-6
5	Insourcing Companies Lukoil* * * *	1993	13 218 644	17 038 305	-22
6	Sberbank-Service (SberService)	2013	12,437,028	10,718,829	16
7	Gazprom inform	2009	12,093 850	11 387 006	6
8	Sber Tech	2011	9,038,024	20,533,138	-56
9	Rosatom's Insourcing Companies * * * * * *	1992	9 616 308	7 813 218	23
10	Transneft Insourcing Companies * * * * * *	2011	5 667 890	4 856 198	17
11	Sibur Digital	2017	3,975,297	3,051,099	30
12	Severstal-Infocom * * * * * * *	2002	3,661,167	2,324,121	57
RT-InformRostec|«» («»)	2012	2 476 217	1 620 180	53
14	Evraz Tekhnika	2003	1 896 711	1 609 604	18
15	"ITM" ("Magnit")	2014	1 889 850	1 590 121	19
16	Inter RAO - IT	2007	1 811 014	1 609 800	12
17	MMK-Informservice	2010	1,783,480	1,527,270	17
18	Tinkoff Development Center	2016	1 418 473	978 691	45
"Metallo-Tech" Metalloinvest| («»)	2016	1 377 360	937 017	47
20	RusHydro IT Service	2009	1,298,851	782 786	66
Mail technology|«» *********	2019	1 100 000	460 000	139
22	"Ozone Technologies"	2019	1,020 578	0	0
23	NLMK-IT	2012	977 845	830 475	18
24	S7 IT (S7)	2000	955,062	769,061	24
25	IT Plus (T Plus)	2016	857,440	687,067	25
26	PhosAgro Engineering Center	2008	835 057	786 296	6
27	BCS-Technologies (Brokerkreditservice)	2012	771,295	492,521	57
28	iT Energy Service (Rosseti)	2001	765,056	959,391	-20
29	"Business Service Center" ("Kamaz")	2013	757 321	505 290	50
30	Rusal Insourcing Companies * * * * * * * * *	2003	606 910	1 101 396	-45
	Total	210 718 273	198 437 201	6

* Data includes the combined revenue of four Rosneft insourcing companies with the following turnover for 2019: LLC IK Sibintek (52,074,632 thousand rubles), LLC Sibintek-Soft (5,939,055 thousand rubles), LLC Expertek IBS (425,566 thousand rubles), LLC Visualization Laboratory-Sphere (320,528 thousand rubles).		TAdviser 2020
* * The data includes the combined revenue of five Gazprom Neft insourcing companies with the following turnover for 2019: ITSK LLC (11,940,022 thousand rubles, in 2020 it was renamed Gazpromneft Digital Solutions), Gazprom Neft Scientific and Technical Center LLC (RUB 8,919,994 thousand), NoyabrskNefteGazAvtomatika LLC (2,839,576 thousand rubles, renamed Gazpromneft-Automation), Avtomatika-Service LLC (3,747,292 thousand rubles), NoyabrskNefteGazSvyaz LLC (1,850,403 thousand rubles, in 2020 it was renamed Gazpromneft - Information Technology Operator).
* * * The data includes the combined revenue of three MTS insourcing companies with the following turnover for 2019: JSC NVision Group (14,301,277 thousand rubles), LLC Jums Projects (2,038,830 thousand rubles), LLC NVision - Consulting(70,142 thousand rubles). In 2020, NVision - Consulting LLC ceased the activities of the legal entity through reorganization in the form of merger.
* * * * The data includes the combined revenue of four Russian Railways insourcing companies with the following turnover for 2019: OOO Industry Service Company Infotrans (RUB 2,449,757 thousand), JSC NIIAS (RUB 7,818,154 thousand), OCRV (RUB 3,493,564 thousand), Russian Railways-Technologies (RUB 182,753 thousand).
* * * * Data includes combined revenues of Lukoil's two insourcing companies Lukoil Inform (RUB 5,077,168 thousand) and Lukoil Technologies (RUB 8,141,476 thousand). When calculating the dynamics, only the revenue of Lukoil Inform was taken into account, since Lukoil Technologies had revenue only in 2019.
* * * * * * The data includes the combined revenue of two insourcing companies of Rosatom with the following turnover for 2019: JSC Greenatom (7,832,280 thousand rubles), JSC Consist - Telecom Operator (1,784,028 thousand rubles).
* * * * * * Data includes combined revenues of two Transneft insourcing companies with the following turnover for 2019: Transneft Technologies LLC (RUB 4,131,732 thousand), Transneft Telecom LLC (RUB 1,536,158 thousand).
* * * * * * * Data includes combined revenues of two Severstal insourcing companies with the following turnover for 2019: Severstal-Infocom LLC (RUB 3,542,808 thousand), Severstal-Infocom Software LLC (RUB 118,359 thousand).
* * * * * * * * Postal Technologies is a branch of Russian Post that serves as an internal IT developer, and these indicators are funds received by the company from Russian Post as a wage fund.
* * * * * * * * * The data includes the combined revenues of two Rusal insourcing companies for 2019: IT-Service (151,392 thousand rubles) and Sibinfosoft (455,518 thousand rubles).

Update: On August 25, the list of companies whose revenue is included in the rating was expanded, the total amount was recalculated.

The leader of the rating in terms of revenue, as a year earlier, was Rosneft's insourcing companies, mainly at the expense of Sibintek, whose turnover in 2019 amounted to about 52 billion rubles. They are followed by Gazprom Neft insourcers, whose total revenue has grown significantly.

The highest growth rates - 139% - were found at Postal Technologies, a branch of Russian Post, which performs the functions of an internal IT developer. Russian Post is expanding the staff of this unit to carry out work on a number of key Mail systems and launch a number of new projects in key areas (for more details, see the block below).

The revenue of RusHydro IT Service also showed high growth rates: its turnover increased by 66%, to almost 1.3 billion rubles. Severstal-Infocom and BCS-Technologies grew by 57% to 3.5 billion rubles and 771 million rubles, respectively. A large increase - 53% - was also shown by RT-Inform, an insourcer of Rostec. It amounted to about 2.5 billion rubles in 2019.

The new major player, formed as a legal entity in May 2019, was the Ozon Tech company in the ranking. Online retailer Ozon previously explained that development should focus on this company, and several hundred employees of the Ozon IT laboratory and the Ozon.Travel development team should move to Ozon Tech. At the same time, Ozon itself, along with commerce, marketing, finance and other functions, remained IT support for the main business^[2]. According to the company's website, all Ozon IT is more than 1,000 engineers, of which about 600 are developers.

"Sber Tech," which in 2018 was on the third line of the list, in 2019 was in ninth place. It has become one of the few rating companies whose turnover has decreased and is very significant - by 56%. Revenue indicators began to decline in 2018, when Sberbank decided to transfer most of the staff from Sber Tech to the bank so that, as part of the next stage of the Agile transformation of the management system, product teams, developers and product owners physically worked together within the same process. According to the Kontur. Focus database, the number of Sber Tech employees decreased from about 11 thousand people in 2018 to 2 thousand 168 people.

Sberbank was not the only one who eventually chose to concentrate IT development within the company. In 2019, Pochtatech ceased to exist as a legal entity, becoming an internal division of Russian Post. The refusal of an IT insourcer in the form of a separate company in the Russian Post is called operational subtleties.

The Postal Technologies legal entity was actually never used, and IT competencies have historically grown within the main legal entity of Mail, since it was not about digitalizing individual processes, but about digitalizing the entire company as a whole. It is easier and more correct to do it from the inside, - explained TAdviser in the "Russian Post."

A noticeable decrease in revenue in 2019 also occurred at Lukoil-Inform, which earlier in the rating followed Sber Tech. The role of Lukoil-Inform changed after its withdrawal from the perimeter of the Lukoil Group. According to TAdviser, it was left with telephony services, the Internet - everything related to data transmission. And other functions, including software development, were transferred to a new company - LUKOIL Technology, created at the end of 2018. There were also rumors on the market that in the future Lukoil wants to sell Lukoil-Inform.

Lukoil does not explain the reasons for these rotations. Be that as it may, in 2019, Lukoil-Inform's revenue decreased by 70%, to 5 billion rubles, and LUKOIL Technology earned 8.1 billion rubles. Collectively, two of these insourcers in 2019 received a turnover of 22% less than one Lukoil-Inform a year earlier.

In addition, revenue from Rusal's IT Service decreased by 78%, from about 704 million rubles in 2018 to 151 million rubles in 2019. The company at the time of publication of this article could not explain to TAdviser what this is connected with. In 2019, Rusal faced a reduction in revenue and net profit in dollars, linking this to a decrease in the average price of aluminum on the London Metal Exchange.

The TAdviser rating included Rusal's IT insourcers by taking into account the indicator of another of its companies - Sibinfosoft, whose turnover amounted to about 455 million rubles, an increase of 14%. It follows from the information on the Sibinfosoft website that in addition to Rusal companies, it also provides services to external customers. Services include implementation, sale, development, software consulting on "1C," PayDox and other platforms.

I must say that a significant reduction in revenue was also observed in some insourcers that were not included in the rating. So, for example, the IT insider of the United Metallurgical Company (OMK) - OMK-IT - turnover in 2019 decreased from 684.7 million rubles to only 2.2 million rubles. The average headcount of the company for 2019, according to reports submitted to the Federal Tax Service, is one person. At the time of publication, the company could not explain to TAdviser what this was connected with.

How IT insourcing will develop in organizations

A number of companies whose IT insourcers are presented in the ranking shared with TAdviser plans for their further development and how interested they are to work in the foreign market as well. RT-Inform, in particular, plans to expand the model of centralizing IT functions in three directions, told TAdviser in Rostec: implementation and support of corporate systems, further centralization of procurement activities, implementation of the IT infrastructure as a service approach (IaaS).

Our goal is to save IT managers of holdings and organizations of the corporation from the need to manage routine processes and allow us to concentrate on business and implement the digital transformation of our companies. In the next three years, RT-Inform plans to actively develop in these three areas, they say in the state corporation.

At the same time, RT-Inform is not considering the possibility of providing IT services to the external market. Another corporate culture will require a large amount of time and resources that the company intends to fully concentrate on tasks within the Rostec circuit, the company explains.

At the same time, other enterprises of the corporation implementing insourcing projects work on the foreign market. Thus, the National Center for Informatization (NCI) offers external customers comprehensive solutions based on a wide range of software and hardware products, systems, materials, production capabilities and competencies.

Gazprom Neft told TAdviser that in 2020, a single IT cluster was created on the basis of its subsidiaries, which consolidated two most important areas: the development of IT infrastructure and services, as well as the development of technological products. The company sees this as a new potential to improve efficiency in the field of digital development.

Gazprom Neft has long been implementing IT changes within the framework of the insourcing model. This is in great demand for companies with a developed ecosystem and high requirements for the safety and quality of the final product and each round of its development. The insourcing model helps to ensure a high speed of change, since it implements the ability to more flexibly and preventively manage the need, competencies and technical requirements for products, - said Anton Dumin, head of the information technology, automation and telecommunications department at Gazprom Neft, in a conversation with TAdviser.

At Sibur, the decision to develop new digital and IT competencies within the company is made taking into account several key factors: plans to optimize the company's production and business processes by introducing new technologies, the degree of uniqueness of the IT solutions used, the intensity of development of certain digital products, told TAdviser Alisa Melnikova, Director of Digital and Information Technologies "Sibur," General Director of Sibur Digital. "

In areas where solutions are unique or require rapid development, it is advisable to have internal competencies. If solutions are typical for the industry, and there are enough IT companies on the market with specialization in their development, then it is more profitable to use their services and not create similar competencies at home, says Melnikova.

Datacaentists, data engineers, Java programmers, Java Script, Kotlin, Python,.Net family, DevSecOps engineers work in the centers of competence of Sibur Digital.

Since Sibur is a production company and the development of Industry 4.0 technologies is important for us, we have hardware engineers and robotics specialists. In all these areas, we are increasing our own competencies, since new digital solutions are created mainly by these specialists. At the same time, we often consider IT solutions of external companies in those areas where there is a competitive market, and do not seek to reproduce what is more economically profitable to buy from vendors, - explained Alisa Melnikova.

According to her, the priority and key focus of attention is to increase the efficiency of Sibur's production and business processes using information and digital technologies.

At the same time, we often receive requests from other production companies about the possibility of buying our digital technologies, which we have successfully implemented at home. Therefore, we do not exclude the possibility of monetizing our developments and are actively discussing new forms of cooperation with our partners, "said Sibura, Director of Digital and Information Technologies.

The priority tasks set for Postal Technologies are related to the internal development of a number of key Mail systems and the launch of a number of new projects in key areas. They include:

• Development of digital services (mobile application, personal account for legal entities and other services);
• Development of logistics platforms from automatic sorting machine control to vehicle control and monitoring;
• Development of the ecosystem of delivery services for e-commerce, multi-channel delivery management, development of mail processing, product solutions for merchants. Several new services are planned in e-commerce;
• Platforms for digital legally significant communication, digital mailbox;
• Big Data Management and Advanced Analytics Platforms;
• Intelligent network management platform;
• International logistics platform for delivery from other countries.

The Post told Russia TAdviser that Postatech is increasing its staff to solve the above problems. So, by mid-2021, the company intends to double the staff to 1.2 thousand people. At the end of 2018, Pochtatech had 340 people, by the end of 2019 - 600 people, and by the end of 2020 it should amount to 1.1 thousand employees. The company hires system analysts, developers, testers, DevOps engineers, etc. rubles The wage fund provided for 2020 has also been increased: it will amount to 1.7 billion, TAdviser was told in the Russian Post.

At the same time, the withdrawal of Pochtatech to the foreign market has not yet been considered. Now the priority of the internal tasks of the Russian Post, the organization noted.

Tinkoff told TAdviser that they continue to pay due attention to the development of IT insourcing in the company, and are now focused on expanding teams, and not on creating new locations: "Today we work in 12 cities of Russia and do not plan to open development centers in new cities."

At the same time, we strengthen the teams themselves, by the end of the year we plan to increase the number of employees of development centers. Our numerical growth rates have not decreased compared to previous years and remain at the same high level, - told TAdviser in Tinkoff.

Speaking about the prospects for work in the foreign market, the company noted that now Tinkoff Development Center is focused on the development of internal products and on internal development. The Tinkoff group has ambitious plans to increase market share and increase the number of customers: by 2023 it is planned to increase the number of customers to 20 million, so the teams are now working so that the group can adapt all its technologies to that jump in the near future.

We are improving the technologies of our chat bots, voice technologies and speech analytics, in particular, in order to strengthen the quality control of our call center, we are improving our developments in the field of voice and speech, which will also be visible in our products for customers, - explained in "Tinkoff."

The company has its own IT solutions that bring it a stable income. Tinkoff invests in them and is working on new ones.

We will offer some of these solutions to the market as a domestic vendor, including for the development of import substitution, the company told TAdviser.

Tinkoff added that in 2020 all employees of Tinkoff Development Center switched to a remote work format. If earlier such a format was practiced in the company in its cloud development center, now all teams work this way.

Sberbank states the positive effect of the reorganization of Sber Tech:

Sberbank-Technologies is developing Sberbank's technology platform. There were no employee cuts at Sberbank-Technologies. The scheme of work of employees of applied development was changed, they were transferred from Sber Tech to Sberbank. We can talk about a positive effect after the transfer of employees to Sberbank.

At the same time, judging by the vacancies of "Sber Tech" posted on various recruiting sites, we can say that the company has slightly changed its focus and is now working, including on external projects. So, "Sber Tech" forms a team of professionals to participate in the pool of projects of a federal scale, in particular, in the project "GosTech," indicated on HH.ru. This new system, which became known in the spring of 2020, is designed to expand the number of public services that citizens and businesses can receive remotely, deepen the digital interaction of government agencies with society and business, as well as increase digital interdepartmental document management.

And another Sberbank company present in the TAdviser rating - SberService - went even further in working with the external market. In 2019, she even received an award from the professional outsourcing community for implementing a strategy for moving from an IT insider model to work in an open competitive market. According to SberService, in 2019 the company entered into a number of large long-term contracts with external clients in the amount of more than 1 billion rubles. At the same time, the company has expanded its line of services, including innovative services as part of the development of the digital economy^[3].

How the insourcing model in Russia is changing: the opinions of market players

The creation of its own development units in the past few years has been a common trend not only in Russia, says Alisa Melnikova.

The technology market is growing rapidly, and many companies in the industrial and other sectors of the economy are embedding digital divisions, similar to IT companies, inside to quickly create new digital solutions. The degree of digitalization of any business becomes a competitive advantage, so the trend will continue, - believes the director of digital and information technologies of Sibur, general director of Sibur Digital.

And the definition of specific areas of IT insourcing depends on the specifics of the company's activities, the industry and the chosen levers for increasing its efficiency and business development, added Alisa Melnikova.

Rostec believes that the key factor that at this stage has a significant impact on the IT insourcing model is the digitalization of business processes.

Previously, the main tool for improving efficiency was building business processes, automation and efficient distribution of human capital. Today, the implementation of projects in the field of digital transformation and the introduction of digital technologies makes it possible to get much more efficient to improve the quality of service and optimize costs, - explained TAdviser in Rostec.

Anton Dumin from Gazprom Neft believes that in the country as a whole it is observed that the insourcing model is undergoing a new stage of development, and services previously outsourced are actively returned by large companies to their own management through insourcing.

We know that IT insourcing is developing not only in the financial sector, industrial and telecommunications companies operate in this market. According to our estimates, today they are also focused on the development of domestic products. It is very likely that thanks to the tax maneuver for IT companies, the insourcing direction will receive an additional powerful impetus for development, - said TAdviser in Tinkoff.

Looking at revenue indicators and IT insourcing development plans in companies, we can say that the positions of internal competencies in large Russian companies continue to strengthen. At the same time, some insourcers are increasingly focusing on fulfilling their ambitions for work in the foreign market, too, complicating the already difficult life of IT companies. Insourcing is increasingly offering expertise and its software to external customers, thus taking part of the business from traditional IT solution and service providers, many of whom are experiencing cash flow problems and are more exposed to the economic downturn caused by the COVID-19 epidemic.

2019: Revenue from Russia's largest IT insourcers slowed growth after several years of sharp takeoff. TAdviser ranking

Up 11%

TAdviser tracks the dynamics of revenue of the largest insourced IT companies in Russia for the fourth year in a row. As before, in 2018, the turnover of the vast majority of insourcers included in the list showed growth, although its pace slowed somewhat - it amounted to about 11% against 40% a year earlier. The turnover of the 20 largest insourcers for the year increased to 183 billion rubles.

Of all the companies ranked by revenue, it most significantly grew at Tinkoff Center Development - by 211%, to 978.5 million rubles, and at Ji ES Group, owned by Metalloinvest - by 180%, to 937 million rubles. Both of these companies in the form of individual legal entities exist not so long ago - since 2016. At the same time, Tinkoff Development Center is focused not only on the internal customer, but also on the sale of its own solutions to third-party companies.

The six largest insourcers out of 20 saw their revenue shrink. It fell most significantly at Sber Tech and Lukoil-Inform - by 32% and 29%, respectively. However, the fall in the revenue of Sber Tech does not mean the departure of budgets to the open market, as it is caused by the transfer of thousands of people and hundreds of projects inside Sberbank itself. If it were possible to reflect this when compiling the list, the overall turnover dynamics would be higher.

Since its inception, the task of Sber Tech has been to build up its own technological expertise of the Sberbank group. Within its framework, we conducted various experiments on the construction of development processes, which eventually crystallized into understandable production processes. In 2018, we began to scale this experience to the entire Sberbank. Some of the developers who were engaged in products and technologies of business applications were transferred from the legal entity Sberbank Technologies to the parent PJSC Sberbank. Thanks to this, the teams of business divisions have become more autonomous and mobile. Sber Tech employees, in turn, are focused on the development of platform products. At the same time, the number of developers in Sberbank has not decreased, - commented in Sberbank.

As a year earlier, Sibintek tops the list of insourcers. Its revenue grew by 58%, to 51 billion rubles, taking into account the Sibintek-Soft subsidiary. But this IT company Rosneft works not only with internal, but also with external customers, although Rosneft enterprises prevail. The largest state contract of Sibintek in 2018 was an agreement with Bashneft for the provision of services in the field of IT, communications, I&C in the amount of about 1.3 billion rubles.

Below in the table are the data on the revenue of the largest insourced IT companies contained in the database "Kontur. Focus."

Revenue of major IT insourcing companies in 2017-2018

№	Name	Year of education	Revenue in 2018 (thousand rubles)	Revenue in 2017 (thousand rubles)	Dynamics
1	Sibintek (Rosneft) *	1999	51 590 606	32 627 116	58%
2	Gazprom Neft Insourcing Companies * *		22 965 603	18 693 779	23%
3	Sber Tech	2011	20,533,138	30,319,977	-32%
4	Lukoil-Inform	2005	17,038,305	24,104,545	-29%
5	NVision Group (MTS)	2001	11 596 015	8 705 428	33%
6	Gazprom Inform	2009	11 387 006	10 575 035	7%
7	Sberbank-Service	2013	10 718 829	7 003 609	53%
8	NIIAS (RUSSIAN RAILWAYS)	2007	10,067,615	8,452,841	19%
9	Greenatom (Rosatom)	2009	6 325 747	5 756 475	9%
10	Transneft-Technologies	2012	3 802 142	3 115 265	22%
11	Sibur IT	2017	3,051,099	2,936,647	4%
12	Industry Center for the Development and Implementation of Information Systems of Russian Railways (CRC)	2000	2,684,904	2,834,657	-5%
13	Severstal-Infocom	2002	2,250,496	1,984,628	13%
RT-InformRostec| «» («»)	2012	1 620 180	1 723 411	-5%
15	Inter RAO - IT	2007	1,609,800	1,611,956	-1%
16	ITM (Magnit)	2014	1,590,121	1,474,654	8%
17	MMK-Informservice	2010	1,527,270	1,642,801	-7%
18	Tinkoff Development Center	2016	978 500	314 503	211%
19	iT Energy Service (Rosseti)	2001	959,391	691,030	38%
20	G ES Group (Metalloinvest)	2016	937,017	334,068	180%
	Total * *	183 233 784	164 902 425	11%

* The data includes the combined revenue of two Rosneft insourcing companies with the following turnover for 2018: LLC IC Sibintek (49,297,661 thousand rubles), LLC Sibintek-Soft (2,292,945 thousand rubles).		TAdviser 2018
* * The data includes the combined revenue of five Gazprom Neft insourcing companies with the following turnover for 2018: LLC ITSC"" (8,527,035 thousand rubles), LLC Scientific and Technical Center Gazprom Neft (7,256,279 rubles), LLC NoyabrskNeftegasAvtomatika (2,591,713 thousand rubles), LLC "" Avtomatika-Service(3,030,659 thousand rubles), LLC NoyabrskNefteGazSvyaz"" "(1,559,917 thousand rubles).

Insourcing trends

From communication with the largest players in the insourcing and outsourcing markets, a number of trends in this market are visible.

IT insourcing is developing quite successfully in a number of large Russian companies. In my opinion, this is due to the presence of our own qualified personnel with deep knowledge of industry specifics. Therefore, as the main trend, it is possible to note the desire of business to qualitative growth of insourcing, including in the direction of deeper involvement of specialists in production processes, - said Sergey Gavrenkov, President of NVision Group (part of MTS).

In MMK-Informservice, a deeper immersion of insourced IT companies in the business processes of serviced enterprises is also attributed to the most noticeable trends in the field of insourcing. Another in the company is called participation in IT projects and digitalization projects as a general contractor.

This is also said by Sergey Dunaev, CEO of Severstal-Infocom. Against the background of the trend towards digitalization, companies whose activities are not directly related to IT are forced to increasingly immerse themselves in this area, to become in a sense IT companies.

The IT division "dissolves" into the company, integrates more closely into its business processes, ensuring the solution of new business tasks. The IT function ceases to be only a service organization and becomes a partner in the joint creation of new business products, - notes Dunaev.

At the same time, data protection and information security are of critical importance, and therefore internal development seems to many to be more reliable than outsourcing, the representative of Severstal-Infocom added.

Sberbank notes that companies that successfully develop IT insourcing continue to increase the volume of expertise and resources. And companies that have not managed insourcing are forced to return to outsourcing IT functions, and partially turn to the services of successful IT insourcers, which are starting to enter the market.

In general, the volume of the IT insourcing market, according to our estimates, is growing, - said TAdviser in Sberbank.

Stories with the acquisition of ready-made vendor solutions, their support and revision, often long-term, are losing their relevance, we are sure of Tinkoff.

We see and ourselves support the trend, when increasingly development is carried out either to order or within the company. This often reduces time-to-market and allows you to use an iterative approach in deliveries, and the products themselves better meet business requirements, the company notes.

Tinkoff believes that the development of this trend is also facilitated by the development of technologies that provide more and more space for the implementation of products based on individual components instead of monoliths with a long production cycle and poorly predicted delivery times.

More and more companies are developing in-house, we see confirmation of this in the labor market, the demand for developers, analysts, testers and other participants in the development process has been steadily growing in recent years, Tinkoff says.

At the same time, rarely when it comes to a complete refusal of the services of external IT contractors. Customers are striving to find a balance. For example, NLMK told TAdviser about plans to optimize the number of its NLMK-Information Technologies insourcer (NLMK-IT's revenue in 2018 amounted to 830 million rubles, with this indicator the company did not enter the new TAdviser ranking) due to the "competent and flexible use of outsourcing." The key thing that business wants from internal IT is speed, quality and not only classical support efficiency, but also the serious economic effect of the solutions being implemented, NLMK notes.

We can say that in recent years the market has become more mature. Insourcing companies have already begun to understand and feel what they can do with their own resources, and what is more correct, more profitable, cheaper, and most importantly, it is safer to transfer to the side from the point of view of performing services and the level of service, "said Vladimir Turlachev, head of the managed services department of Softline Group of Companies.

Outsourcing is usually given to tasks that require serious expertise or the involvement of highly qualified specialists, which are not so many in the market now, says Turlachev. This approach has already been formed over many years and has not changed dramatically.

However, a significant nuance was the course of our state on import substitution and digital transformation, which is currently a key trend. And insourcing companies either develop this direction and increase their own expertise, or attract outsourcing companies to solve these problems, "said Vladimir Turlachev.

The "CROC" emphasizes that in the extensive category of complex, multivendor projects, the greatest efficiency is achieved in the partnership of insourchers and independent IT companies. The IT provider offers expertise beyond the core competencies concentrated within IT departments, and insourcers offer deep immersion in the company's business and infrastructure.

Forecasts of the pace of development of the Russian IT market allow us to talk about expanding the field of activity of IT companies of various types - including insourcing and outsourcing, believes Alexander Lashko, head of the department in the outsourcing department of IBS. In some cases, it is possible to intersect the interests of these two groups with a certain customer, in one industry, but so far the balance of power remains at the same level, he said.

The experience of previous years shows that the expertise of insourcing companies is growing, but highly specialized tasks, in the absence of proper expertise from the insourcer, are given to external contractors. A similar situation arises with tight deadlines for the delivery of the project, in which case external contractors are connected, says Lashko.

According to the IBS representative, the proportions of the volume of work performed by external and internal contractors will remain unchanged, but the volume of work itself can easily grow.

Sibintek, in turn, highlights the trend for the leading service in insourcing. By it, the company means a set of the best world practices, approaches to organizing the service and taking care of the customer and colleagues: consulting, providing support and initiating services until the moment when the customer, including the internal one, addressed the problem, independent generation of demand, its description and registration.

In short, the leading service is taking care of the client, anticipating his expectations, - explains Sibintek.

Strengthening competencies and further development

All insourcers, with whose representatives TAdviser spoke, talk about plans to deepen their existing competencies and develop new ones. For example, in 2018, NVision Group developed and restructured its portfolio of its own solutions and competencies: they were actively engaged in the development of intelligent video analytics systems, information security, and thanks to close cooperation with the parent company, MTS restructured a package of integration solutions for the telecom sector.

Our company aims to develop competencies. In 2019, one of the significant areas was the development of industry expertise, special system solutions that guarantee our partners not only a tangible increase in the efficiency of production processes, but also thanks to our specialists - employees of the Center for Industry Expertise "Envizhn," the implementation of a comprehensive digitalization strategy for advanced development, "says President of" NVision Group Gavrenkov.

At Sibur-IT, the main training vector is aimed at developing current competencies and digital skills, both among IT employees and colleagues who are users of digital products. Also, the introduction of the "figure" posed a challenge to the company - the launch of training in such competencies as DevOps, ASDU, business analytics and the basics of Scrum.

At the end of 2018, we saw the need to train interested employees in various programming languages: VBA, Phyton, the first training was launched in the spring of 2019. Due to the increased number of projects and the need to constantly be in a single information field and be able to view statistics, enter data on the task, the company chose a single task book - Jira. And as you know, everything new requires training, so as part of project management in this system, we also launched special trainings and practical webinars, "says Alexander Zavodienko, manager of IT development and digital competencies at Sibur-IT.

In Sibintek, a digital cluster was formed for the implementation of digital programs as a key mechanism for the implementation and testing of new technologies. The company plans to maintain its position as an IT integrator providing a unique range of IT services both in terms of their recruitment and the geography of provision - in all regions of Russia.

Tinkoff Development Center is focused on both the internal customer and the external market. Tinkoff has a set of its own software products that can be used by companies to create their own voice assistants, robots to automate the operation of the call center, build a voice analytics system on transcribed texts, in call centers to control the operation of operators and for a number of other purposes. Due to its products, the company expects to increase sales revenues in foreign markets.

Severstal-Infocom, which began to engage in new technologies in the second half of 2017, is developing expertise in the field of computer vision, virtual and augmented reality technologies for training. The company is testing many solutions - unmanned vehicles for surveying measurements, exoskeletons for reducing injuries, wearable devices for monitoring the state of health, new generation networks for tracking finished products.

NLMK-IT is committed to a major restructuring of its processes. The company is dramatically changing project management processes, simplifying internal initiation procedures, minimizing the amount of documentation required and moving to active use of product teams consisting of IT and business. Among the other areas on which the company is focused are a clear separation of processes for supporting and developing information systems, development in terms of using hybrid solutions that allow combining internal infrastructures with external cloud resources.

According to TAdviser analysts, the following trends will prevail in IT insourcing in 2019-2020:

• Insourcing companies will increasingly go beyond their parent organizations, offering developed competencies, products and services in the foreign market. The most obvious conductors of this trend are Sibintek, Sberbank-Service, NVision Group and Tinkoff Development Center;

• Some insourcing companies will become donors of qualified IT specialists for their parent organizations, as a result of which they will lose their former weight and revenue. In 2018, this happened with "Sber Tech," in the future it may happen with several more insourcers;

• The confrontation between insourcing and outsourcing will approach equilibrium. Competencies in targeted or most critical technologies for business will be concentrated internally - in insourcing companies or in the staff of parent companies, in less important and critical ones - will be bought on the open market;

• The dynamics of the insourcing market in 2019 relative to 2018 will be close to zero, which is associated with the desire for an equilibrium between insourcing and outsourcing. Positive dynamics will be characteristic of companies proving their effectiveness on projects for external, third-party customers.

2017: Enviable growth in IT insourcing. How the role of internal contractors in large companies is changing

Up 40%

TAdviser tracks the revenue dynamics of the largest insourced IT companies in Russia for the third year in a row. As before, in 2017, the turnover of the vast majority of insourcers showed steady growth. The total turnover of 20 companies on the TAdviser list increased by 40%, to almost 154 billion rubles.

Of all the companies ranked by revenue, it grew most significantly at NIIAS (Russian Railways) - by 188%. The company earned about 8.4 billion rubles. The rapid growth was also shown by the turnover of Sibintek (Rosneft) and Sberbank-Service - by 125% and 104%, respectively. Their income amounted to 32 billion rubles and 7 billion rubles.

"Sibintek" with this result tops the list of insourcers. It is worth noting that this Rosneft IT company works not only with internal, but also with external customers. So, in 2017, the largest contract for her was the supply of software and hardware for educational organizations in Moscow in the amount of 5.6 billion rubles. The second after him in terms of volume was a contract with Rosneft for services for modifying corporate information systems in the amount of 1.96 billion rubles.

As in 2016, there are exceptions - four insourcers showed a reduction in turnover: revenue decreased at RT-Inform (-32%), Gazprom Inform (-21%), IT Service RUSAL (-13%) and NVision Group (MTS) (-5%).

Below in the table are the data on the revenue of the largest insourced IT companies contained in the database "Kontur. Focus."

Revenue of major IT insourcing companies in 2016-2017

№	Name	Year of education	Revenue in 2017 (thousand rubles)	Revenue in 2016 (thousand rubles)	Dynamics
Sibintek Rosneft |«» ( )	1999	32 586 832	14 460 278	125%
2	Sber Tech	2011	30 319 977	20 340 812	49%
3	Lukoil-Inform	2005	24 104 545	21 065 080	14%
4	Gazprom Neft Insourcing Companies *		18 693 779	16 908 462	11%
5	Gazprom Inform * *	2009	10,575,035	13,378,439	-21
6	NVision Group (MTS)	2001	8 705 428	9 196 727	-5%
7	NIIAS (RUSSIAN RAILWAYS)	2007	8 452 841	2 937 314	188%
8	Sberbank-Service (SberService)	2013	7 003 609	3 434 393	104%
GreenatomRosatom|«» («»)	2009	5 756 475	5 351 732	8%
10	Transneft-Technologies	2012	3 115 265	2 523 822	23%
Sibur ITSibur|«» («»)	2014	2 936 647	2 266 132	30%
12	Russian Railways Industry Center for Development and Implementation of Information Systems	2000	2 834 657	1 970 621	44%
13	Severstal-Infocom	2002	1 984 628	1 826 856	9%
RT-Inform Rostec |«» ( )	2012	1 723 411	2 541 784	-32%
15	MMK-Informservice	2010	1 642 801	1 423 571	15%
16	Inter RAO - IT	2007	1,611,956	1,462,884	10%
17	NLMK-IT	2012	756 154	729,258	4%
18	OMK-IT	2013	746,489	729,750	2%
19	iT Energy Service (Rosseti)	2001	691,030	610,847	13%
20	IT Service (RUSAL)	2003	666,975	772 783	-14%
	Total * *	154 333 499	110 553 106	40%

* The data includes the combined revenues of the following Gazprom Neft insourcing companies: LLC ITSK, LLC Scientific and Technical Center Gazprom Neft, LLC NoyabrskNefteGazAvtomatika, LLC Avtomatika-Service, LLC NoyabrskNefteGazSvyaz.		TAdviser 2018
* * The revenue of Gazprom Inform became available to TAdviser 6 days after the publication of the ranking. In this regard, the data in the list has been updated.

Changing approaches to insourcing

A number of large companies whose insourcers are present in the ranking told TAdviser how their approach to insourcing has changed recently. Thus, Rostec said that the approach to IT insourcing in the state corporation has undergone serious changes: the level of competence and expertise of RT-Inform has increased, as a result of which the corporation's confidence has increased, so the number of projects that have been entrusted to the insourcer has expanded.

The presence in the contour of the state corporation of an expert organization with the necessary competencies and developments allows you to optimize a number of processes, including the procurement procedures of Rostec. At the same time, the main task of RT-Inform, as a single center of IT competencies, is to assist Rostec enterprises in optimizing the costs of state corporation enterprises during IT procurement, told TAdviser in Rostec.

Russian Railways told TAdviser that there has been no fundamental change in the approach to insourcing over the past year, but at the same time, rather, the nature of IT projects has changed - the share of high-tech projects has increased. The trend remains the same - orientation to insourcing, and an increase in the share of IT projects on insourcing, they say in Russian Railways.

Rosatom State Corporation is developing a unified digital strategy that provides for the digital transformation of the nuclear industry. Rosatom is developing a partner model of interaction with vendors and IT service providers, said Evgeny Abakumov, director of the Rosatom IT department, in a conversation with TAdviser. At the same time, the development of internal development teams and a common service center in the field of IT is an undoubted priority, he says.

In 2009, the "General Center for Information Technology Services" was created and successfully operates on the basis of "Greenatom," says a representative of the state corporation. Greenatom has a large number of branches throughout Russia that provide technical support and development of corporate and divisional information systems. Experience in the field of centralization of the function of information technologies can certainly be assessed as positive, centralization has had the necessary effect, Abakumov notes.

Gazprom Neft is also betting on working with partners. The company told TAdviser that for the digital transformation of its business, Gazprom Neft has chosen an open model for the development of digital projects: joint product development with the largest players in the global technology market. The company has created a cluster of technology centers that act as operators of developments in the field of applied IT solutions. On the basis of the centers, conditions have been created for the parity work of Gazprom Neft programmers, including subsidiaries, and developers of technological partners such as IBM, Yandex.Terra, Mail.Ru Group, Zyfra, etc.

This form of cooperation allows you to take into account the interests of all project participants at the expense of additional effects on the business of each of the partners. According to this model, in 2018, the Gazprom Neft Digital Innovation Center, together with Mail.Ru Group and S7 Airlines, for the first time in Russia, implemented a project to transfer aircraft filling stations to blockchain technology, Gazprom Neft notes.

Andrei Burlutsky, CEO of Sibur IT, notes that in the early 2000s, many large enterprises began to outsource their IT divisions. This was done in order to move non-core functions beyond the core business and reduce costs, as well as to develop new competencies of IT departments through interaction with the external market.

Such a strategy did not fully justify itself. With the increase in the number of tasks and requirements for information technology, the withdrawn legal entities still continued to work only for the main company, says Andrei Burlutsky.

Until 2016, Sibur's insourcing IT structure interacted with customers at Sibur and other enterprises of the group through the customer's internal services. By 2017, all competencies and responsibilities in the IT area were consolidated in the IT-Service insourcer (now the company is called Sibur IT). This helped to improve the quality and speed of work, eliminating unnecessary communications, and reduce costs, the company says.

What Insourcers Are Doing

RT-Inform provides services for solving internal IT problems, such as information security - the development of a corporate center for detecting, preventing and eliminating the consequences of computer attacks (CCOPL), IT project management and projects for the implementation of complex information systems. Among them, the project of a unified corporate data transmission network (ECDD) and an electronic digital signature (EDS), the company told TAdviser.

Russian Railways says that in order to determine the need for insourcing IT projects, the corporation is guided by two criteria. Firstly, those IT projects are transferred to insourcing, in the subject of which insourcing companies have a large accumulated expertise, both technological and industry. Secondly, projects of automation of critical business processes of Russian Railways, such as traffic management, infrastructure management, labor management, etc. are mainly devoted to insourcing.

In particular, OCRV, an insourcing company of Russian Railways, has deep expertise in the development, implementation and maintenance of automation solutions for budgeting, reporting, personnel management, infrastructure, etc., based on SAP, SAS, IBM, 1C products.

In Rosatom, the development and support of information systems, processes for managing the quality of service provision, corporate architecture and integration, issues of infrastructure and information security development remain with the general service center of the state corporation, says TAdviser Evgeny Abakumov. Aspects of the development of the digital product offer remain within the competence of teams managed by a centralized structure in terms of methodology and promotion. The supply of equipment, the implementation of projects for the development of information systems remain with the external market.

Rosatom will consider the possibility of forming an industry center for architecture and integration on the basis of Greenatom, where, in turn, all projects in the industry will be implemented, he says.

The representative of the state corporation added that Rosatom understands the impossibility of developing information technologies without involving partners with unique expertise in various areas, both subject and related to IT. Therefore, the path of Rosatom is a partnership with vendors, with other corporations, and insourcing centers. This is the way to gain joint experience.

According to Sergey Dunaev, Information Technology Director of Severstal Management, Severstal traditionally employs external contractors for projects related to completely new products or functionality to obtain a focus examination, as well as - in a limited amount - in case of a shortage of its own team. Almost 100% of projects are managed by the company's own team, since it bears general responsibility for the result to its business partners at Severstal, says Dunaev.

In Sibur, for the implementation of already finished products of the external market, as well as in conditions of tight deadlines and voluminous tasks, the company attracts external contractors. The circulation is carried out by the company, since an examination in the field of project activities has already been formed. The allocation of personnel for project activities allows you to reduce costs, as well as motivate employees to participate in development tasks, the company notes. This approach Sibur was followed, for example, when implementing SAP, MES, the Meridium reliability management system.

Sberbank has been developing Mission critical systems in insourcing for a long time. The bank has a large staff of developers, therefore, the technological platform implemented within the framework of key programs - PPRB (Business Development Support Platform), EFS (Unified Front System) and SFD (Creation of a Data Factory) is being developed on its own, Sberbank says. In case of a need for a unique examination, Sberbank appeals to external contractors.

MMK-Informservice supports all basic MMK systems (ERP, MES), servicing user and server workplaces on insourcing, Vadim Feoktistov, director of MMK-Informservice, told TAdviser. External contractors, as a rule, are involved in the implementation of projects to implement or test new areas (business tasks) and technologies, he says.

2016: Enviable dynamics. Revenue of the top 20 IT insourcers in Russia increased by 38%

Up 38%

The largest Russian companies providing IT insider services continue to grow and are doing it faster and faster. The turnover of the top 20 IT insourcers in 2016 compared to 2015, according to TAdviser, increased by 38.1%, while over the previous similar period the dynamics was at the level of 17.6%.

The most significant increase of Sibintek the 20 companies ranked by revenue was in 2016 - by more than 1000%. Insourcer Rosneft has earned more than 14 billion, rubles while over the past few years its revenue has been estimated at several hundred million rubles annually.

Among the largest contracts that Sibintek concluded in 2016, contract for the provision of engineering services and implementation works, adaptation and modifications of Rosneft information systems in the amount of more than 2.2 billion rubles, provision of services in the field of IT, communications, automated process control systems in the amount of more than 2 billion rubles, maintenance of oil field automation and telemechanics equipment at RN-Yuganskneftegaz facilities, service units worth more than 1.2 billion rubles and a number of others.

Sibur IT Sibura (86%), Sberbank-Service (SberService) (82%) and IT-Service RUSAL (52%) also showed higher dynamics than the rest on average.

However, as in 2015, there are exceptions - a number of insourcers showed a reduction in turnover: revenue decreased at ITSK, NIIAS, OMK-IT and NLMK-IT, at iT Energy Service Rosseti and RusHydro IT service.

Below in the table are the data on the revenue of the largest insourced IT companies contained in the database "Kontur. Focus."

Revenue of major IT insourcing companies in 2015-2016

№	Company	Year of education	Revenue in 2015 (thousand rubles)	Revenue in 2016 (thousand rubles)	Dynamics
1	Lukoil-Inform	2005	20 411 756	21 065 080	3%
2	Sber Tech	2011	14 858 241	20 340 812	36%
3	Sibintek *	1999	343 495	14 460 278	> 1000%
4	ITSK (Gazprom Neft)	2008	6 145 973	5 690 393	-7%
GreenatomRosatom|«» («»)	2009	4 636 699	5 351 732	15%
6	Sberbank-Service (SberService)	2013	1 882 880	3 434 393	82%
7	NIIAS (RUSSIAN RAILWAYS)	2007	3,036,754	2,937,314	-3%
8	Bashneft Inform	2003	2 357 613	2 908 015	23%
9	RT-Inform	2012	1 881 983	2 541 784	35%
10	Transneft-Technologies	2012	1,953,600	2,523,822	29%
11	IT Service (Sibur)	2014	1 216 490	2 266 132	86%
Industry Center for Development and Implementation of Russian Railways Information Systems RUSSIAN RAILWAY|( )	2000	1 584 975	1 970 621	24%
13	Severstal-Infocom	2002	1,498,302	1,826,856	21%
14	Inter RAO - IT	2007	1,339,329	1,462,884	9%
15	MMK-Informservice	2010	1 166 355	1 423 571	22%
16	IT Service (RUSAL)	2003	505 342	772 783	52%
17	OMK-IT	2013	845 066	729,750	-13%
18	NLMK-IT	2012	834,831	729,258	-12%
19	iT Energy Service (Rosseti)	2001	734 738	610 847	-16%
20	RusHydro IT Service	2009	406 205	368 127	-9%
	Total		67,640,627	93,414,452	38.1%

* Through subsidiaries, Rosneft owns only half of Sibintek

Note: Gazprom Inform, which was present in the 2015 list, was not included in the 2016 list, because at the time of the release of the new list, it did not disclose revenue for 2016.

Not insourcing as one

Many large companies develop their own IT competencies, but do not completely refuse third-party contractors, preferring to find the best balance for themselves. For example, Martin Piletsky, head of the information technology unit of Alfa-Bank, said earlier in an interview with TAdviser that the bank is actively increasing its internal IT competencies, and in terms of technologies it will somewhere look at the internal perimeter, and somewhere it will continue to work with outsourcing partners, because they have achieved high discounts there. The ratio of outsourcing and insourcing services in the bank is difficult to bring, since the dynamics of projects during the year changes, he noted.

Vladimir Muravyov, chief information officer of the Dixy network, believes that there should be a reasonable compromise in terms of internal development in accordance with the company's tasks.

When you implement a system and you are guaranteed to have many tasks that you will solve, then in this case it makes sense in your own development team. It will be cheaper for the company. You can also "grow" your own specialists if the company uses systems that are not common in Russia, he explained in an interview with TAdviser.

If we talk, for example, about SAP or Microsoft systems, on which some of the processes in Dixy work, then there are many consultants on the market from which you can choose, Muravyov believes. If we are talking about some highly specialized systems - warehouse solutions, rare ERP solutions in Russia - here, in his opinion, it is more convenient to focus on your own specialists.

Expertise - for yourself only

As before, companies are in no hurry to bring their insourcing structures to the foreign market. Servicing external customers is, rather, an exception to the overall trend. Of the largest insourcers, services to external customers are provided, for example, by RUSAL's IT Service. In the description of the company on the websites of vacancies, Russian Railways and RusHydro are indicated among the service clients.

Sber Tech has repeatedly announced the possibility of entering the foreign market, but is in no hurry with this. In November 2017, Sber Tech CEO, Senior Vice President of Sberbank Andrey Khlyzov told TAdviser that the key task of the company is to create a technological platform for the Sberbank group, and it is not planned to enter the market in 2017-18.

NLMK-IT told TAdviser that they do not plan to enter the foreign market.

The main task of NLMK-IT is to support the business of one of the world's largest steel companies. The functional and management structure of NLMK-IT, the composition and qualification of personnel - all these and other components of the company's model are aimed at providing services to the internal customer to achieve maximum efficiency of NLMK Group's production and business processes and maintaining the necessary expertise within the group, "Konstantin Sokolovsky, Head of the Department for Customer Relations and General Issues of NLMK-IT, explained to TAdviser.

The goals and objectives of internal and external service companies differ, Sokolovsky added. It is important for an internal company to create high-quality services at minimal costs and effectively support unique developments, while maintaining reliable expertise. It is important for external companies to earn money and provide a different level of services and be competitive in their market.

2015: Monsters of Insourcing. Why Sberbank, Rostec, NLMK and other corporations are increasing IT competencies

17.6% increase

The desire of large Russian companies to develop their own IT competencies is consistent with the global trend. In 2012, for example, General Motors (GM) created an insourcing company based on the internal IT division. Starting with about 1.4 thousand. IT specialists, by the end of 2016, General Motors planned to expand its staff to more than 11 thousand people^[4].

Later, the media reported plans to develop its own IT competencies in some large financial institutions, such as Bank of America and American Express. At the beginning of 2015, Visa took an insourcing course, hiring 1000 IT specialists with a focus on software engineers and security experts. In two years, their staff is supposed to double. In 2016, one of the largest retailers in the United States - the Target chain - announced plans to hire more than 1,000. IT specialists, mainly for their software projects.

The IT insourcers of some Russian companies are comparable in scale to foreign ones. For example, in "Sber Tech," according to TAdviser, as of March 2017, almost 10,000 people are already working. In 2014, the number of Sber Tech was about 4,800 specialists.

The number of staff LUKOIL-INFORM"" with branches in different regions back in 2013 exceeded 7 thousand people. More than 4 thousand people work in ITSC"" providing IT services, Gazprom neft"" and in Gazprom Inform"" more than 2000 people work, the company's website says. In the group NLMK , IT services are provided by two companies - "" and NLMK-IT"NLMK-Svyaz." The total number of their staff is about 650 people.

Below in the table are the data on the revenue of the largest insourced IT companies contained in the database "Kontur. Focus." The company's 2016 figures as of March have yet to be released.

Revenue of major IT insourcing companies in 2014-2015

№	Company	Year of formation of the company	Revenue in 2014 (thousand rubles)	Revenue in 2015 (thousand rubles)	Dynamics,%
1	Lukoil-Inform	2005	19 728 896	20 411 756	3%
2	Sber Tech	2011	10,328,583	14,858,241	43%
3	Gazprom Iinform	2009	7 690 157	10 127 531	31%
4	ITSK (Gazprom Neft)	2008	8,099,753	6,145,973	-24%
GreenatomRosatom|«» («»)	2009	4 256 532	4 636 699	8%
NIIAS RUSSIAN RAILWAY |«» ( )	2007	3 030 694	3 036 754	1%
7	Bashneft Inform	2003	1 956 959	2 357 613	20%
8	Transneft-Technologies	2012	953,978	1,953,600	104%
9	Sberbank-Service (SberService)	2013	811 042	1 882 880	132%
10	RT-Inform	2012	258 769	1 881 983	627%
Industry Center for Development and Implementation of Russian Railways Information Systems RUSSIAN RAILWAY|( )	2000	2 368 163	1 584 975	-33%
12	Severstal-Infocom	2002	1 146 419	1 498 302	30%
13	Inter RAO - IT	2007	1,138,097	1,339,329	8%
14	IT Service (Sibur)	2014	0	1 216 490	n/a
15	MMK-Informservice	2010	1,048,545	1,166,355	11%
16	OMK-IT	2013	879 074	845 066	-3%
17	NLMK-IT	2012	711 213	834,831	17%
18	iT Energy Service (Rosseti)	2001	773 796	734 738	-5%
19	RusHydro IT Service	2009	110 968	406 205	266%
20	Sibintek *	1999	391 198	343 495	-12%
	Total	65,682,836	77,262,816	17.6%

* Through subsidiaries, Rosneft owns only half of Sibintek

How good is your own IT specialist

One of the key benefits of outsourcing that providers of such services typically cite is the ability to save money for IT. However, in practice, according to companies, it turns out that doing some things is more profitable on your own. Among the advantages of insourcing, companies also name their greater proximity to the customer and the ability to receive services more quickly. In some cases, insourcing is almost the only way to provide yourself with the required specialists: this concerns narrow areas in which there may not be enough experts on the market.

In RT-Inform"," the advantages of IT insourcing include the presence of its own expertise in the field of information security and IT, which allows the company to act as a provider of advanced solutions and services for enterprises, "to Rostec increase the technological level of the state corporation and its assets, to help reduce ICT costs through the use of economies of scale, standardization and unification of solutions.

According to Vadim Uryas, CIO of the First Freight Company, outsourcing has pros and cons, and one of the cons - sometimes the outsourcer performs tasks more slowly than his own specialist, who can urgently call and say to complete the task with a deadline of "yesterday." Situations when there is such a need periodically arise, he says.

Martin Pilecki, head of Alfa-Bank's IT unit, noted in an interview with TAdviser in the fall of 2016 that other A-class banks, comparable in size to Alfa-Bank, have a higher level of insourcing, which means more efficiency. He talked about plans to close this gap, which has historically arisen, and return to the average balance of outsourcing and insourcing^[5].

Pilecki said that over the past three years, Alfa-Bank has reduced the IT budget by 20%, and one of the articles is savings due to the rejection of third-party support for a number of systems. The bank transferred support to its own competence centre, which began to develop around four years ago. It develops expertise on BPM systems, ERP, back-end and front systems, etc.

The Raiff eisen Bank says that they sometimes encounter companies that, if they have the necessary expertise, for one reason or another do not seek to implement modern approaches to software development: flexible methodologies, testing automation and others. This is one of the factors influencing the bank's decision to develop and implement more complex projects in-house with^[6].

The need to create its own insourcing director for IT RusHydro, Garald Bandurin, previously explained TAdviser by the fact that the area in which the company operates is a sub-branch of power, and sub-branches always have a certain problem - some types of specialists can not be found on the market, they can only be reproduced in their own environment. For example, nowhere to find a hydropower engineer, a process engineer for hydropower IT equipment. They need to be reproduced at home, so an internal IT structure is needed, which is able to reproduce them so that you can move on, Bandurin said^[7].

Symbiosis with external contractor

By building their own competencies in IT, companies do not completely refuse the services of external contractors. Often projects are carried out jointly both by specialists and by an external company, and by the insourcer itself. There are also projects that are almost completely implemented by external specialists.

In standard practice, the project is evaluated according to the terms of reference, after which the composition of the working group is formed. Taking into account RT-Inform's extensive experience in the field of design management, we usually reserve architectural supervision and control of design work. In case of lack of competence in some areas, an external examination from the market may be involved, - tell TAdviser in RT-Inform.

NLMK says that they have no projects that are implemented only by external contractors, without the participation of NLMK-IT. The company conventionally talks about three groups of projects:

• Projects that are mainly implemented by an external contractor (aka general contractor). As a rule, these are large projects or programs of projects to create new information systems, according to which there are no competencies in NLMK-IT yet. In these projects, NLMK-IT acts as an expert on existing information systems, it performs ABAP development and trains an internal team to form a competence center, and after the completion of the project, maintain and develop the newly created product in-house;
• Projects implemented by NLMK-IT and an external contractor. In this case, NLMK-IT is the general contractor. The external contractor shall be engaged on the terms of T&M (Time and Material contract model) or for the implementation of individual design tasks. This scheme works well in projects implemented under Scrum, for example, when it is necessary to involve only specialists of a certain competence in the team or when NLMK-IT's own resources are not enough, because they are engaged in other projects.
• Projects implemented by NLMK-IT are primarily projects to replicate existing solutions and to develop systems. Projects in which NLMK-IT has sufficient competence and free resources.

Insourcer transforms into...

It can be noted that among the insourcers of large companies there is a tendency to go beyond the provision of services only to "relatives" and the development of the external market. According to TAdviser, Sber Tech has plans for external customers. Talk about this has been going on since the creation of the company, but so far it has not entered the foreign market due to the priority of developing Sberbank's own IT platform. The term of its implementation in Sberbank is 2018. Sber Tech plans to go down the path of commercializing services related to working on the platform, with a connection to it.

External customers have iT Energy Service"," serving mainly enterprises that go into the structure Rosseti"." Among its clients are Lukoil",," Department of EnergyRusnano"," RusHydro"," "" "and Gazprom energoholding others.

The number of external customers is growing at RT-Inform. The company says that over the past year, Rostelecom, Russian Post, and United Aircraft Corporation have been among its clients.

Otkritie-Inform, an insourcer of Otkritie FC, provides communication and IT outsourcing services to the parent company's structures, but is ready to provide them to third-party large legal entities that have increased requirements for the reliability and quality of the data transmission network.

A few years ago, representatives of the largest integrators said that insourcing companies pose a danger to the IT services market^[8]. Such companies can afford other salaries, other terms, conditions. Now there may be even more reasons for IT service providers to cry out. You can see how in some companies the share of insourcer payments in the total IT budget is only increasing. Thus, in 2013, Sber Tech and Sberbank-Service got about 15% of the entire IT budget of Sberbank, in 2014 - about 17%, and in 2015 their share increased to 20%.

Notes

Read also

Information Technology Insourcing

IT Insourcer Competencies

Outsourcing and insourcing: myths and reality in Russia