Telfin. Office Virtual PBX

2024

Add Speech Analysis Service

Telfin"" has added AUTOMATIC TELEPHONE EXCHANGE a speech analysis service to the functionality of "Telfin." Office. The solution is designed using technology Yandex SpeechSense and is designed to improve customer service and employee efficiency. This was announced Telfin by "" on December 10, 2024.

The algorithms of this service allow you to determine the topics of conversations, highlight the main issues and summarize the results of business communication by phone and in instant messengers. Immediately after the call, the system automatically analyzes dialogs using a neural network and generates a summary with the topics and discussion results affected in the conversation in the form of a ready-made draft letter that can be copied and sent.

In addition, the service helps to assess the client's satisfaction with the results of a call or correspondence. The algorithm identifies the peculiarities of behavior and determines the quality of work of employees, taking into account important criteria for the company. The voice of subscribers is analyzed, taking into account the length of dialogs, the number and duration of pauses, the speed of answers to questions.

{{quote 'As of December 2024, the market has already presented communication solutions based on language models. This communication analysis service based on Yandex SpeechSense allows you not only to study, content but also to determine the level of empathy and involvement of the parties in the dialogue. Smart analytics is already being tested by Telfin clients in the areas logistics of sharing and, transport sport which rely on fast and high-quality communications, as well as effective response to customer requests, "said Alexander Reus Telfin project manager. }}

The voice recognition and analysis service is built into the interface of the Telfin. Office platform and is available to subscribers of all tariff plans of the virtual PBX. With this function, companies are able to increase the degree of automation of communication, as a result, to ensure the highest level of customer service and employee efficiency.

Integration with Admin24-Service Desk

Customers Telfin"" became integration Virtual PBX available "Telfin. Office" with the system. Admin24-Service Desk This was announced Telfin by "" on December 3, 2024.

Admin24 is a system that automates work with applications for technical support: it accepts requests from social networks, instant messengers and open lines, distributes them to responsible employees, and, if necessary, sends automatic responses. The solution allows you to quickly respond to customers, track the history of calls, analyze the work of employees and implement improvements in technical support.

Admin24 - Service Desk customers often communicate by phone and have long asked the developer for integration with the telephony service. In November 2024, in the updated version of the Admin24, integration of the system with the virtual PBX "Telfin. Office" became available to all users. Now you can make calls directly from the system to customers and here you can keep a detailed history of calls to the support service.

All calls from the Admin24 occur through the API. At the time of the call, the employee's work phone rings, he picks up the phone, and a call is made to the subscriber. Through this call scheme, support staff save their time on calls and minimize the number of faulty customer phone numbers, speeding up the work of employees and allowing more calls to be made during working hours.

Thanks to the integration of services, Telfin and Admin24 customers now also have access to detailed statistics on phone calls to the support service. So in the personal account of the Admin24 all calls are displayed: incoming and outgoing. In this case, the call history is updated automatically, for this you just need to make the appropriate settings in the virtual PBX interface.

The process of integrating and configuring the virtual PBX "Telfin." Office "and the Admin24 system is simple and intuitive, can be carried out by users on their own and takes several minutes. To do this, you need to have an account in the virtual PBX and access to the provider's Call API. Integration is configured directly from the Admin24 interface.

The integration of Telfin and Admin24 services allows technical support services to respond to customer requests in any way convenient for them: email, telephony, instant messengers. Moreover, the history of all requests is not lost and is maintained continuously in Service Desk, which increases the speed of service and provides a high level of service, - said Liubov Uymanova, managing partner of Admin24 - Service Desk.

Optimization of the built-in widget in amoCRM

Telfin has added functionality to the Telfin.Office PBX integration widget with amoCRM for quick reception and convenient call processing directly from amoCRM. The company announced this on September 17, 2024.

The service allows you to receive and make calls from CRM. To do this, just click on the contact or company number. Calls are recorded and automatically entered into CRM, where they are stored and available for listening and downloading at any time.

The widget built into amoCRM supports multiple simultaneous calls. In addition, the outbound ATM option has become available to users. Their number is not limited, and for each call you can select a number for the definition.

On an incoming call, a contact/company is displayed on the device screen with a link to go to the card in CRM. It became possible to add the function of waiting for the second call. If a call is made from another device, the widget also allows you to manage it: take it off/put it on hold, transfer it to another employee.

At the time of an incoming call, the customer card is automatically created in amoCRM. If the call was missed for some reason, then the call is recorded in the PBX "Telfin. Office" and duplicated in CRM, where the manager is automatically assigned the task of calling back with a due date.

Now the widget has a multi-layout format. The application works in several tabs at the same time in different browsers of the latest versions: Chrome, Opera, Safari and Firefox. You can call from any tab. In this case, you can enable dynamic inclusion so that the widget appears automatically. For the convenience of users, it can also be disabled so that it is not available on all open tabs. When the call ends, the widget closes automatically.

The built-in Telfin widget is not only a convenient solution for processing calls from amoCRM, but also a functional service that allows you not to lose customer requests and personalize communication with them. Right in the application, it is possible to view all communication stories, conduct outgoing calls, manage employee status, and maintain a second line of calls. The widget increases the efficiency of employees and helps to increase sales, excluding the loss of time for opening cards and dialing customer numbers, "said Ivan Pavlov, Telfin project manager.

Integration with YClients

Telfin"" presented the finished integration virtual AUTOMATIC TELEPHONE EXCHANGE "Telfin.Office" with CRM the -system. YCLIENTS This was announced Telfin by "" on September 3, 2024.

Thanks to the integration of the Telfin. Office PBX with the YCLIENTS system, companies automate the processing of customer calls by phone and record customers in a short time. Service capabilities support call history, recording and storage of conversations in CRM with the ability to download data. Also, users have access to the function of pop-up cards for repeated customer requests and the distribution of calls to managers who previously worked with clients, which allows them to personalize communication as much as possible.

Companies that work with YCLIENTS and Telfin services can make calls in a couple of clicks using the Google Chrome browser extension. Also, users of the "Telfin. Office" PBX and the YCLIENTS system have the opportunity to put the call on hold and make a phone number without leaving the browser. In addition, using the GPT assistant built into the extension, you can translate calls into text and process them in accordance with user requests.

Our company expands the range of communication services and the line of ready-made integrations of Telfin. Office with CRM, customizing communication solutions based on the requests of our customers. Since a large number of service companies are represented among the users of Telfin services, integration with the YCLIENTS system has become a planned step in the development of the Telfin communication services ecosystem, "said Ivan Pavlov, Telfin project manager.

Integration with ArchiMed +

Communication services Telfin"" are integrated c. medical information system Archimed+ Solution providers offer a ready-made product for automation business processes and communications for business, taking into account the specifics of the clinics. Telfin announced this on June 4, 2024. Thanks to the integration of Archimed + and "" services, it was possible Telfin. Office to expand the functionality of MIS and customize the communication platform for clinic requests. More. here

Appearance of Hybrid PBX

Telfin expands its line of virtual communication solutions and offers a hybrid PBX to connect, which integrates the capabilities of the Telfin. Office platform into the client's local PBX. The digging reported this on May 23, 2024.

Telfin hybrid PBX allows you to significantly expand the functionality of the corporate telephone network, as well as conduct communications both through the Internet channel and the company's internal network. In addition, the hybrid PBX can easily scale and combine offices to operate on a single communication platform.

Telfin offers a hybrid PBX based on the Telfin. Office platform and any local client telephone exchange: virtual or hardware. At the same time, the number of telephone exchanges of third-party providers is not limited. Connection time depends on the technical features of the company and integrations. The virtual platform is configured remotely. For communication, it is enough to have a regular telephone, IP phone or softphone.

Hybrid PBX is a functional communication solution that also provides a high degree of security data storage and confidentiality of telephone conversations with customers. In this case information , it is stored in the contour of the company and on provider Telfin servers. At the same time, both private and public "clouds" can be used in the work, - said the Ivan Pavlov project manager of "Telfin."

When connecting a hybrid PBX, the company has the opportunity to continue using existing local PBXs and enrich their capabilities by introducing cloud communication services. Also, solutions are easily integrated with corporate information systems such as CRM, Servise Desk, ERP, BPM, CMS, as well as with mobile communications and instant messengers. To combine them, you can use ready-made integrations, cloud SIP connectors or REST APIs.

Enhancement of Call Assessment service functionality

Russian provider communication services Telfin"" increases the functionality of the "Call Assessment" service for individual control of the quality of telephone service and the work of individual employees of companies. The developer announced this on April 11, 2024.

The added service capabilities allow you to analyze customer requests and evaluate telephone conversations both for each individual employee and within the call queue, for example, within a specific department. In the module, you can unload the dynamics of key figures for all employees and different time periods: day, week, month, year.

It is also possible to evaluate the quality of telephone service on an incoming and outgoing call. The interface of the virtual PBX "Telfin. Office" now displays quantitative and qualitative statistics for all calls, including the number of incoming and outgoing calls, their duration, average score, customer satisfaction index, etc.

Using the Call Assessment service, companies control the work execution plan for each employee, determine their level of knowledge and competencies. Thus, it is possible to easily identify leaders in the company and include them in the personnel pool. Also, this decision allows you to quickly respond to customer dissatisfaction, preventing controversial and conflict situations and increasing the level of their trust, "said Dmitry Osmanov, Telfin product manager.

Advanced service capabilities for assessing calls are available to all users of the virtual PBX "Telfin. Office." All clients using the solution can access the added features automatically.

Integration with Quick Sales

Russian provider communication services Telfin"" and CRMpartner presented a ready-made solution integration Virtual PBX "Telfin.Office" and - CRM systems. Quick Sales Telfin announced this on March 21, 2024. More. here

Integration with OkoCRM

Virtual PBX "Telfin. Office" is integrated with OkoCRM - a service for automating sales and managing the client base. According to user estimates, integration allows customers to reduce case processing time by an average of 46% and increase sales by 31%. LifeTelecom (Telfin) announced this on February 28, 2024.

OkoCRM is a comprehensive business automation system that helps structure sales processes in the company, simplify communication with customers, and manage projects in a single office. Thanks to the integration of OkoCRM with the PBX "Telfin. Office," data on all contacts with new or existing customers automatically enters the CRM system, regardless of the method of communication - by phone or through the site.

Integration of the "Telfin. Office" PBX with the OkoCRM service allows you to automatically create transactions and contacts for incoming, outgoing, missed calls, as well as select a number for making an outgoing call from among the connected ones. The main advantage of integration was a significant reduction in order processing time - by 46%. On average, companies were able to optimize up to 30% of the working hours of employees using integration in daily customer service.

For convenience, customer cards pop up automatically when an incoming call occurs. Also, all records of conversations are recorded and saved in history with the ability to listen at any time directly in CRM.

Automatic creation of transactions and tasks when missed calls save employees time. And the automation of outgoing ones - making a call at the time of leaving the application - makes the reaction to customer requests lightning fast. In addition, the integration of services allows you to record all missed calls directly to the responsible manager, and intelligent routing of incoming calls automatically transfers calls to him. This contributes to the prompt solution of customer tasks.

Our integration allows you to automate a significant part of your workflows and not waste time on routine activities so that they can focus on more important tasks. You do not need to search for information on the customer for a long time and work in different programs. The main communication tool and the entire history of interactions are integrated into a single office, "said Alexander Zavyalov, founder of OkoCRM.

Integration with Yandex.Metrica

"Telfin" integrated virtual PBX "Telfin. Office" with a free web analytics service from Yandex. Now companies can automatically keep records of unique calls directly to Yandex.Metric. Telfin announced this on February 12, 2024.

The extension from Telfin transmits information about incoming calls to company numbers and about calls from the site to Yandex.Metric reports. With its help, companies can also keep records of unique calls regarding the statistics of the virtual PBX "Telfin. Office" for a certain period.

You data can use existing counters or create new ones to commit to phone calls. For each of them, it is possible to configure the call widget from the site, as well as select the numbers to which calls will be downloaded to the counter.

In Yandex.Metric, you can see detailed information on site visitors and configure your own reports: call time and waiting for a response, call page, duration of a telephone conversation, the last source of traffic. The transfer of call data to Yandex.Metric makes it possible for companies to see the effectiveness of traffic in web analytics reports from Yandex, "said Dmitry Osmanov, Telfin product manager.

The service works together with the virtual PBX "Telfin. Office" and the widget "Callback." For communications, you can use the virtual city and mobile numbers of the provider, as well as third-party IP telephony service providers and telecom operators. You can connect the extension in the PBX marketplace "Telfin. Office."

2023

Automatic time zone-based calling

December 21, 2023 Russian provider communication services "" Telfin announced the expansion of the functionality AUTOMATIC TELEPHONE EXCHANGE of "Telfin. Office" for organizing work. call centers Now automatic calling of customers throughout the territory Russia is carried out taking into account their time zones.

The developers of the Telfin company have made functional additions to the work of the autoinformer - an additional service of the Telfin.Office virtual PBX. Now you can make outgoing phone calls to all cities of Russia, taking into account the time zones of each subscriber in the database.

You can call the city and mobile numbers of any operators and service providers. To do this, just load the list of numbers in the PBX "Telfin. Office." The system automatically checks the codes for compliance with different regions of the country, time zones and calls according to the specified time settings.

This feature of the service helps to conduct communications at a time convenient for customers, completely excluding calls during non-working hours, which significantly increases their loyalty and effectiveness of telephone calls. This setting is especially relevant for distributed call centers whose operators operate throughout the Russian Federation.

Thanks to this autoinformer function, companies eliminate the human factor and reduce the number of errors during calls, as well as save their resources when distributing numbers and inform subscribers as soon as possible, taking into account local time.

The new auto-informant feature also allows you to segment customers by territory, divide consumers living in different geographical conditions. Thus, it is possible to personalize offers in accordance with the cultural characteristics of customers, models of their purchasing behavior and special requirements for the properties of goods in different regions of our country, "said Dmitry Osmanov, Telfin product manager.

Update amoCRM Integration

Provider Telfin updated integration AUTOMATIC TELEPHONE EXCHANGE Telfin.Office amoCRM with and added a call widget built into the system to speed up the processing of incoming calls and quickly call customers directly from. CRM Telfin announced this on October 31, 2023.

The updated integration capabilities of the "Telfin. Office" PBX with amoCRM allow you to receive, make, transfer calls, set statuses, make mass calls to customers, contacts or transactions. You do not need to switch from one program to another in order to dial the client's number, call and receive a call. Any employee of the company can connect a widget.

If the customer is entered in CRM, then if there is a widget at the time of the call, the manager sees the contact name, company name and current open transactions. In addition, the widget allows you to support several simultaneous calls and keep clients on the line until the call is transferred to the employee extension.

Users have access to different scenarios for processing incoming customer calls, as well as smart call routing. Moreover, now there is a variant of automatic distribution of calls to the person responsible for the open transaction, and not just for the contact or company.

Integration of the PBX "Telfin. Office" with amoCRM is a ready-made provider solution, the connection process of which takes no more than 1 working day. The configuration of the telephony integration widget with CRM is available in the system interface. By default, the widget works in "observer" mode and can prompt who is calling, help in call control and initiate a call to any registered equipment.

Launch of Omni- solution

September 13, 2023 provider communication services "" Telfin launched a comprehensive solution - omnicanal communications "Omni-," including " AUTOMATIC TELEPHONE EXCHANGE Telfin. Office," virtual mobile number, RUSSIAN FEDERATION("" integration CRM or Bitriks24) amoCRM with and (s), telephony messengers WhatsApp as well as Telegram a call widget from the site.

This service was created for companies that use different channels of communication with customers in their daily work, but at the same time do not want to lose the data and time of their specialists due to constant switches between instant messengers, the site and telephony. With Omni-, all information is collected into a single dialogue in the corporate CRM system.

"Omnichannel as an approach to working with customers and target audiences has been used in marketing for a long time. Therefore, the creation of a comprehensive communication product, which includes the ability to communicate by phone, in instant messengers and on the website, is a natural step in the development of our communication platform. We have collected in one solution the most popular services for personalized communication with customers, - said Olga Korneeva, head of marketing at Telfin.

The Omni- solution significantly reduces time costs. There is no need to independently connect different services and integrate them with each other, all setup work is undertaken by Telfin specialists. The connection process takes no more than one working day. This package of services not only closes up to 90% of communications with customers, but also saves more than 10% of the monthly subscription fee throughout the use of the solution.

In addition to the main list of Omni- services, you can connect the function of receiving and making calls through Telegram, both to mobile numbers through the messenger and to accounts.

Search for keyword calls

Telfin on June 13, 2023 announced the expansion of the capabilities of the data search system in the virtual PBX using tags.

The emerging features of the "Telfin. Office" PBX allow users to simplify the search for calls by keywords and classify them according to different sources and causes of customer calls and other communication contexts. Russian provider Telfin communication services added tagging functionality to PBX services.

Tags can be used as an additional service within virtual the PBX "Telfin. Office." If this solution works in conjunction with the Contact Book module, then it contains the main functions CRM of the system: creating customer cards with their contacts, data maintaining the entire communication history, communicating in one click directly from bases , etc. With the added functionality, companies were able to more quickly navigate customer requests and sort calls by different groups using the tags for conversations put by managers.

Service users independently set tags depending on the content of the phone call. For example, you can specify as a tag the reason for the call, the item or service of interest, the promotion, or the special offer in which the customer participates. Moreover, for one call, you can set several tags at once. The ability to add tags is available both during the conversation and after its completion. This feature works with each new telephone call and is independent of the subscriber's number.

Now, to classify and filter calls according to the specified parameters, it is enough to generate a report on the corresponding tags. This is how companies can quickly respond to negative calls, which greatly simplifies the work of the quality department. For example, thanks to the "Conflict" tag, which is placed on a certain call where a dispute occurred with a client, you can quickly contact the client and keep him by solving a conflicting situation.

Tagging capabilities are effectively combined with the call resume service implemented in the Telfin. Office PBX thanks to the integration of the GPT language model. Now managers can filter the call base by tags and quickly analyze conversations without having to listen to each dialogue using ready-made short squeezes that are generated automatically.

The update facilitates the work of analysts and employees of the complaints department, and also helps marketers develop more attractive offers for different groups of buyers, which certainly contributes to the development and increase in the company's profit, "said Dmitry Osmanov, Telfin product manager.

Update of integration with CRM from RosBusinessSoft

Provider Telfin"" together with RosBusinessSoft"" updated integration CRM the -system AUTOMATIC TELEPHONE EXCHANGE and "Telfin. Office." With advanced integration capabilities, users can receive incoming calls in a single window and automatically create customer records information in the CRM system. This was announced on June 6, 2023 by Telfin.

One of the main qualities of integration is the ability to manage calls directly from CRM. All call information is automatically stored in the system and recorded in the "Counterparty" card.

The integration of Telfin and RosBusinessSoft services helps managers not only monitor processes and customer service, but also improves the quality and efficiency of sales departments. As a result, the number of cases processed when using joint integration approaches 100%. The system not only significantly reduces the omissions of incoming and not processed customer calls in CRM, but also promptly establishes tasks for calling back and processing missed calls.

Integration also saves time and does not lose information on transactions. For example, if the manager assigned to the customer is not in the office or on leave, the call is automatically forwarded to the free or alternate employee. At the same time, the entire history of relationships with the customer, including detailed information about orders, customer shipments, is available in the card in the CRM system. New customers are also distributed to managers automatically according to a specific algorithm, which is set by the sales manager, depending on the goals and staff load.

Our company pays great attention to customization and usability. One of the advantages of integration is easy configuration - the user does not require professional skills in programming, a few clicks are enough to start integration. The solution literally allows you to manage calls from a mobile phone, - commented Ivan Pavlov, project manager at Telfin.

The B2B orientation and high flexibility of our CRM system allows you to easily adapt to the complex business tasks of any customer. The solutions offered by our company are focused on small and medium-sized businesses that deal with complex operations in different industries. First of all, integration is suitable for enterprises engaged in trade, service, production and warehouse accounting. Personification of the service makes it convenient for enterprises of any scale and level of complexity of operations, - commented Gleb Melnikov, representative of RosBusinessSoft.

Extending Missed Call Control Functionality

On May 24, 2023, the company Telfin"" announced the update and expansion of the functionality AUTOMATIC TELEPHONE EXCHANGE of "Telfin. Office "for the control of missed calls. Thanks to the service update, those call centers using it can always stay in touch with all customers without missing a single call.

PBX "Telfin. Office" automatically records missed calls and calls back to customers. Data on such calls and dialing statuses are displayed in a special log of missed calls. This allows you to generate reporting by grouping all information in one place with attention to each part, and better handle missed calls without missing a single customer appeal. As a result, it is possible to increase the level of service as a whole, because even if the subscriber did not wait for an answer from an employee of the company, he will definitely be called back. In addition, unanswered calls are checked, which excludes a duplicate call if the subscriber has already been contacted.

Call-back tasks are processed gradually due to the ability to adjust settings, which ensures an even load of managers. Also, to maintain the overall working pace of the department, call-back tasks are mixed with incoming calls.

The company noted that employees contact subscribers at a certain time, the interval of which is configured in the system. This is done in order not to disturb people on weekends and holidays, as well as after hours.

For the reputation of any company, it is extremely important that its customers are comfortable and comfortable to interact. Especially if we are talking about call centers or business units for which the fact of communication with people is a priority. In the updated version of the "Missed Control" function, even if a missed call is missed, as a result, no company will miss a single appeal. Thanks to convenient configuration options and personalized call processing, our clients always stay in touch and develop their business, "said Dmitry Osmanov, Telfin product manager.

Integration with virtual numbers of 65 foreign countries

On May 16, 2023, the Telfin provider on May 16, 2023 announced the expansion of the list of available virtual telephone numbers from 38 to 65 countries of the world. This allows the company's customers to quickly increase their sales geography and enter new markets.

Telfin is expanding its number base across all international destinations from Europe to and China. South America The numbers of 29 new countries are available to connect:,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,, and Albania Australia Austria REPUBLIC OF SOUTH AFRICA Bosnia and Herzegovina Guatemala Venezuela Dominican Republic Iceland Kenya China Colombia Luxembourg. Malta Nicaragua Panama Peru Puerto Rico Salvador Serbia Singapore Slovakia Slovenia Thailand Turkey Uganda Croatia Chile Sweden

Now the provider offers virtual numbers to connect to 65 countries of the world. In addition to additional directions to the connection, European numbers are available USA , including,,,,,,, and Great Britain Germany Greece Denmark Spain Italy Latvia others Lithuania. According to Telfin, in 2022, virtual telephone numbers of countries, CIS Latin America and Europe showed active growth among the provider's subscribers.

The growth of the base of foreign numbers is within the framework of the systematic implementation of the development strategy of our company. This is justified not only by the foreign economic situation, but also corresponds to the needs of our customers. At the end of 2022, the demand for foreign numbers increased by 24%. With their help, companies enter new markets, considering countries with attractive economic and social conditions to expand the geography of sales and do business remotely, "said Ivan Pavlov, Telfin project manager.

The virtual foreign numbers presented in the Telfin database are multi-channel. They are compatible with the virtual PBX "Telfin. Office" and any CRM systems. Both an individual and a legal entity can connect a foreign phone number. At the same time, you can choose an unlimited number of virtual numbers from different countries of the world.

Integration with GPT-3.5

Telfin On April 27, 2023, the company "" announced that it had integrated the capabilities of the language model GPT-3.5 into the functionality virtual of the Telfin. Office PBX.

Thanks to the combination of a virtual PBX and the GPT language model, Telfin subscribers can not only record calls and recognize text, but also receive brief summaries of telephone conversations and view them in the virtual PBX interface. This ensures the ease of control and transparency of the work of employees. Now Telfin subscribers can receive compressed information for each conversation, which is an objective comment on the call, which allows them to quickly analyze the behavior and needs of customers, as well as improve the quality of telephone service.

Also, the added capabilities of the PBX "Telfin. Office" can be used to study communications between employees of different departments, offices and departments of the company. This allows not only to quickly resolve controversial issues, but also to increase the level of discipline of communications. In addition, for a more detailed assessment of situations and control, compliance with telephone service standards, Telfin experts recommend connecting a voice analytics service.

The use of artificial intelligence to study and process calls is the next step in the development of services to control and improve the quality of telephone service. We have already appreciated in practice the convenience and importance of GPT in business. We are confident that the use of such solutions can help automate routine call analysis tasks, improve internal business processes and increase the productivity of the company as a whole, "said Alexander Krasnikov, technical director of Telfin.

Ability to specify employee work statuses

On April 20, 2023, the Telfin provider announced the addition of the possibility of specifying the working status of employees in the functionality of the virtual PBX Telfin. Office.

This "Statuses" option allows the employee to work more transparently for management, better schedule the deadlines for the execution of tasks, setting a notification about his load in real time. The function is available in the PBX interface "Telfin. Office" and the browser extension.

With this capability, managers can quickly monitor the workload of each employee and, if necessary, redistribute tasks. In addition, statuses allow you to conduct a more detailed analysis of call processing statistics by department and each employee over a certain period of time.

The Status functionality is included in the Monitoring service, which informs the subscriber about all incoming and outgoing calls, as well as unanswered calls. The service helps to control and improve the quality of telephone conversations in real time.

At the time of launching the functionality, specialists themselves will be able to set themselves employment statuses, and the management will be able to view them in Monitoring. In the future, managers will also have the opportunity not only to control, but also to set work statuses for employees.

When creating this functionality "Statuses," we started from the idea of ​ ​ making the work of departments more transparent and controlled. As we see in instant messengers - a person is connected to the network or not available, and in working software you need such a simple visually understandable designation - the manager is busy now, serving a call or not yet on the network. Such a solution allows companies to more efficiently distribute the current load and plan the future, - said Dmitry Osmanov, product manager of Telfin.

The added Monitoring capabilities are also useful in collecting and analyzing monthly statistics on time and attendance, estimating employee labor costs in general, and planning for future workloads. This is especially true for call centers.

Integration with Aspro.Cloud

On April 11, 2023, Telfin announced that, together with Aspro, they are strengthening their positions in the market for complex corporate business solutions. The companies are planning to create a full-fledged omnichannel platform for communicating with customers using the Telfin.Ofis integrated telephone exchange with the Aspro.Cloud system. Read more here.

Availability for connecting virtual numbers of Makhachkala

Russian provider communication services "Telfin" expanded their presence in the North Caucasus Federal District by connecting direct telephone numbers Makhachkala in the + 7 872 code. This was announced on April 4, 2023 by representatives of Telfin.

Makhachkala has become another city in the North Caucasus Federal District, virtual numbers of which are available for connection to Telfin. The company covers all areas of the city. "Telfin" has long been operating in most federal districts of Russia and offers virtual city numbers of 75 cities of the country to connect.

The phone numbers of Makhachkala are multichannel, which allows the company's customers to call the subscriber almost always. Among other things, the connected service is paid only for outgoing calls, and all incoming calls are free. In addition, the region number is not tied to the address of the company and the location of subscribers, which makes it possible to connect it not only to residents of the city, but also to other individuals and legal entities.

Also, the client can choose a special number category when connecting virtual telephony among platinum, gold, silver and bronze options.

"It is extremely important for any company to expand its presence in the market, especially in such a large country as Russia. Telfin allows you to do this by providing room connection services in many regions of our country. This undoubtedly increases the level of trust our customers have in their business directly in the city in which they operate. At the same time, organizations do not require large costs - thanks to IP telephony, they can carry out business processes remotely, "said Ivan Pavlov, project manager at Telfin.

Launch of the sale of the virtual PBX according to the White Label scheme

Russian provider communication solutions Telfin"" March 28, 2023 announced that it expands the terms of the partner program and provides an opportunity for Russian companies to offer virtual PBX under their brand.

As part of the program, the provider continues to invest in the development and updating of the functionality of the virtual PBX, and companies are able to position themselves as providers of complex virtual telecom solutions. Telfin White Label partners can offer the product as their own development under their own brand, while not incurring the cost of additional technical expertise, transferring the organization of work to a reliable supplier.

Thanks to the White Label concept, you can expand the portfolio of services offered and increase total revenue by offering a completely different service. Companies themselves set the price for virtual PBX, additional services, end-user support services. Customers also conclude an agreement directly with Telfin partners, which makes it possible to simplify the communication process.

A large range of IT and telecom services, their complex connection and configuration help the company stand out from competitors. This approach is a significant plus, a single solution allows you to increase brand awareness and increase customer loyalty, "said Irina Koryagina, head of the Telfin partner group.

The Telfin team undertakes maintenance and the whole range of measures to organize the operability of virtual PBX services. Additional training of partners is carried out. Upon request, you can brand the PBX interface: use the logo and proprietary colors that the partner's customers will see in the PBX's personal account.

Depending on the technical capabilities of companies, the virtual PBX can be located both on Telfin servers and on partner equipment. The provider guarantees the high quality of communication and the reliability of its solutions, the partner faces only the task of pricing and promoting a virtual PBX.

Expand Bitrix integration24

Telfin on March 22, 2023 announced that it had increased the capabilities of additional Telfin.Office PBX services: integration with CRM, call routing, Call Scheduler and Call from Site services.

Extended integration with Bitrix24. Now you can download calls to CRM that you made using the Missed Control and Call Scheduler services.

The routing scheme has been supplemented. When setting up incoming call processing schemes, the Rest of Time interval was added. Its inclusion ensures that some interval is not lost, and all calls will be processed.

Settings have been added to Call Scheduler. You can save and add all customer-selected answer choices to the report. For an active outgoing call, the dial time limit setting is available.

Adapted widget "Call from the site." You can independently change the size of the button and turn on the effect of its pulsation.

Users of the Telfin.Soft software phone for the web browser Google Chrome also have an updated feature - the active call window now has an Internet quality indicator. With it, you can check the speed and assess the quality of the connection during a telephone conversation.

Integration with the "Simple Calls" module

Telfin, together with Vedisoft, offers to connect the integration of the Telfin. Office PBX with the Simple Calls module and a comprehensive solution for protecting against missed calls. Telfin announced this on March 21, 2023.

Virtual PBX Telfin is now compatible with 50 CRM systems, industry configurations of the program, 1C mail services and HelpDesk systems. In addition, the integration of "Simple Calls" can be configured databases with and management services and. trade warehouse It takes up to 10 minutes to connect.

Using the Simple Calls connector, you can connect several business applications to the Telfin virtual PBX. Office at once - for example, 1C for accounting and Bitrix24 for the sales department. As a result, users can make outgoing calls by click, as well as save their telephone history in different client databases. At the same time, the calls themselves are automatically transferred to assigned managers and recorded.

Integration of telephony and CRM using the Simple Calls service is one of the fastest ways to automate business processes in the company and a convenient tool for analyzing the work of the team. By combining solutions, companies streamline customer data, as well as receive complete analytics in the context of existing and potential buyers, employees and results. Thus, the conversion from appeals to transactions is growing, the sales process becomes transparent and understandable, which means more effective, "added Ivan Pavlov, Telfin project manager.

In 2023, Telfin and Vedisoft companies offer a joint solution to protect against missed calls - a round-the-clock call center "Telephone Operator" based on the Telfin Office PBX: the operator answers calls, advises, accepts applications, makes an appointment. The service is fully compatible with the virtual PBX and connects in 15 minutes.

Today, 900 corporate clients use the Telfin and Vedisoft services. We appreciate cooperation with the provider and, as part of further development, we plan to increase the number of CRM systems compatible with the Telfin. Office PBX using the Simple Calls module. And the protection service against missed calls "Telephone" will save customers precious time, nerves and money, "added Stanislav Nikolaev, Marketing Director of Vedisoft.

Opening of sales of virtual city numbers of Veliky Novgorod

February 28, 2023 Russian provider communication solutions ""Telfin announced the opening of sales of virtual city numbers of Veliky Novgorod in the code + 7 816.

Veliky Novgorod became the 9th city in the North-West Federal District, the virtual numbers of which can be connected to Telfin. In this region, the provider has already presented the numbers of Arkhangelsk, Vologda, Kaliningrad, Petrozavodsk, Syktyvkar, Murmansk, Pskov and St. Petersburg. In addition, "Telfin" works with all other federal districts of the Russian Federation and offers to connect virtual city numbers of 74 cities of Russia.

Not only residents of this city or the North-Western Federal District, but also other individuals and legal entities can connect the telephone number of Veliky Novgorod. The virtual phone number is not tied to the address of the company and the location of the subscriber, so you can call and receive calls from anywhere in the world. At the same time, companies can simultaneously connect an unlimited number of virtual numbers of Veliky Novgorod and other cities of Russia.

By purchasing the number of a certain city in Russia, the company becomes "its own" in the local market. Moreover, even if there is no company representative here, you can open a virtual office in the region, conduct business and all communications with clients and partners remotely. Thus, thanks to virtual city numbers, organizations with minimal financial investments enter new sales markets, assessing the potential and determining their audience, "said Ivan Pavlov, Telfin project manager.

In addition to Russian numbers, the Telfin database also presents foreign numbers from 38 countries of the world. Their functionality is no different from virtual city numbers in Russia: there is no geographical reference, an unlimited number of internal lines. Any virtual number can be connected and used with the Telfin. Office PBX. As a result, the number of telephone numbers is significantly increased: voice greeting and IVR, scripts and queues, statistics and recording of calls, forwarding, etc.

Additionally, with city numbers in Telfin, you can connect virtual numbers in the federal code 8800. This comprehensive solution allows organizations to reach the Russian audience as much as possible, expand the geography of sales and improve the quality of telephone service throughout the Russian Federation.

Integration with E-Staff

On February 7, 2023 provider , communication services "" Telfin announced that it had updated integration c. E-Staff With the updated integration functionality, the efficiency of personnel agencies is improved by automating communication business processes with candidates.

E-Staff is a full-cycle system that automates most of the routine recruiting operations, including the match funnel, mass selection, candidate matching process, resume recognition. Integration of the service with the PBX "Telfin. Office" allows you to automatically identify candidates at the time of the call, forward their calls to responsible managers, call the database "in one click," maintain a communication history for each contact person, analyze telephone records and call statistics.

The integration of solutions provides easy and prompt communication with candidates by phone. You can work with E-Staff and PBX "Telfin." Office "anywhere and how convenient it is for you - directly from the browser, from the application or from a mobile device. Smart routing, communications history, analytical reports on applications of applicants for different positions - now this is no longer uncommon, but ordinary assistants both for specialized recruiting agencies and HR managers in companies, - said Vitaly Beloborodov, head of the E-Staff technical support department.

The combination of PBX "Telfin. Office" and E-Staff helps companies significantly reduce recruiting costs, in particular, through mass calling and informing customers. Recording calls and the ability to listen to them even allow you to remotely monitor the work of employees, identify the strengths and weaknesses of specialists when processing incoming and outgoing calls.

By using E-Staff paired with Telfin. Office, you can not only save time for your employees and simplify their activities, but also significantly increase the loyalty of candidates. For example, a virtual PBX provides multi-channel communication with companies and agencies, you can get through the first time, while subscribers do not wait for a secretary's response on the line, and they themselves transfer calls to a certain department in voice or tone mode, depending on the purpose of the appeal, - said Ivan Pavlov, project manager Telfin.

Additional virtual PBX services provide companies with fast communication and the ability to organize individual and group interviews with candidates through the use of video conferencing services and virtual meeting rooms. The trigger system of notifications based on the results of phone calls automatically sends SMS and messages in instant messengers to candidates with an invitation to the next stage of the interview or an offer of another vacancy.

The integration of the virtual PBX "Telfin. Office" and E-Staff is a ready-made solution that can be built into the existing corporate IT infrastructure of the company. The process of connecting and configuring services takes no more than one working day and does not require special technical knowledge from a company specialist and additional equipment.

2022

Adding a service for voice communication via Telegram

On December 9, 2022 Russian provider communication services , "" announced the Telfin release of a channel to voice communicate with the audience through. Telegram messenger The service expands the portfolio of corporate omnicanal solutions and integrates calls via Telegram AUTOMATIC TELEPHONE EXCHANGE into Telfin. Office.

Now buyers can call their company on accounts or numbers in Telegram, like regular numbers. All calls through the messenger are processed according to the same scheme as telephone calls: statistics, recording of conversations, routing, etc. This voice communication channel allows Telfin customers to expand their audience by providing a more modern and convenient way of communication.

In 2019, Deloitte noted that Russians began to call more often through instant messengers than through mobile communications. Telegram as a channel for voice communication is gradually replacing classic mobile and IP telephony. This trend is especially true for young people who prefer all communications to conduct "in one window" of the messenger - both correspondence and calls.

Having analyzed this trend and the audience's request for calls through instant messengers, Telfin added a service for voice communication through Telegram to the list of services. By expanding the omnichannel communication solution package, in addition to standard telephony and chats, Telfin provides the ability to communicate through Telegram with the full functionality of the Telfin.Office virtual PBX.

Along with stable and convenient communication, Telegram call users receive all the functions of a virtual PBX. For example, as with classic calls to IP telephony, calls can be recorded and stored in the PBX "Telfin. Office" with the note that the call was made through the messenger. The call log contains statistics of calls, recording and storage of telephone conversations. Thanks to the ability to integrate with CRM, it is easy to configure dynamic call routing, appoint personal managers.

According to Telfin, the channel for communicating with the audience via Telegram is a quick, convenient and profitable solution. For large businesses using regional numbers and number 8800, receiving calls via Telegram is another step towards increasing customer focus and expanding communication channels for a modern audience. For small and medium-sized businesses, which, according to Telfin statistics, are the main consumers of the 8800 service, these are also savings. Companies can reduce communication costs using this service as an alternative communication channel, calls are not charged for either customers or companies.

"We are confident that in a couple of years communications through messengers will take their rightful place among the standards of business communication. The pace at which traffic flows from ordinary telephony to instant messengers today clearly demonstrates to us the trend in the development of communications. Following it, we create communication services that are really in demand and convenient for end users, "commented Alexander Krasnikov, technical director of Telfin.

Launch Audio Conferencing for Real-Time Team Meetings

Russian provider communication services Telfin"" On November 29, 2022, he presented an expanded system of audio conferences for holding collective meetings in real time mode on the basis of virtual the Telfin. Office PBX. This service simplifies communication remote with employees and makes communication it more reliable even in the absence of a stable channel Internet connection.

Virtual meeting rooms bring together users of both analog and digital communications. Internal and external rooms can be connected to the meeting rooms: city and mobile. At the same time, there are no restrictions on the territorial location of subscribers. In just a few minutes, audio conferences help you connect with departments and company representatives anywhere in the world.

Service settings allow you to set the maximum number of participants, each of whom can independently connect to the audio conferencing system by extension and password or access a phone call from a robot. In the application, it is easy to create a schedule with a list of participants. At the set time, the virtual PBX automatically dials phone numbers and gathers participants in the negotiation room.

The company can create and use several virtual meeting rooms for different departments at the same time. Their number and duration of audio conferencing sessions are not limited. Administrators have the ability to record calls, turn on and off participant microphones. For the service to work, you need a virtual PBX "Telfin. Office" and free space in the storage, if you plan to record a call.

Thanks to the service, it provides not only control over the work of remote employees, but also increases efficiency. For prompt decision-making, it is enough to connect narrow-profile specialists or responsible persons to the call.

A virtual meeting room is a solution that does not impose high requirements on the Internet connection, like a video conferencing service. This is an alternative communication option for cases where you do not need a video sequence and visual contact with the audience. Virtual meeting rooms are no less relevant for mobile employees who participate in meetings "in motion," for example, while driving. In this situation, it is the quality of communication and stable connections that come first. Moreover, the functions of scheduling and inviting participants make this service even more convenient in the daily work of remote offices and departments of the company, commented Ivan Pavlov, Telfin project manager.

Announcement of an omnichannel solution for informing customers for the housing and communal services sector

Russian provider communication services Telfin"" announced on November 10, 2022 about the development of a omnicanal solution for informing customers based integration AUTOMATIC TELEPHONE EXCHANGE on "Telfin. Office," "" and Bitriks24. WhatsApp This service improves the quality of service for residents and optimizes the work of management companies and. CONDOMINIUM

Telfin implemented a solution for processing telephone requests and automated the process of informing customers about the status of their applications. Testing service has already been launched in the management company "High Quality Standards - Service," which has been operating on the market HOUSING AND PUBLIC UTILITIES Moscow region for more than 10 years.

This solution is designed to increase the level of service in the management company by optimizing the operation of the dispatch service and eliminating the human factor when notifying customers. Thanks to integration CRM virtual the PBX time , the search for a client in the database and the creation of a request is reduced, and by duplicating its number to the client in or messenger by phone voice robot , the number of repeated unproductive calls to clarify the status and number of the request is reduced, which reduces the burden on operators.

The company "High Quality Standards - Service" is one of the management companies that conducts remote communications with customers. The organization accepts appeals through a personal account on the official website of the Criminal Code and through a group in Telegram. Each house has its own individual Telegram - a channel for a daily report on the work done and a chat for interacting with the management company online.

The Telfin service algorithm was developed individually in accordance with the company's requests. When contacting the Criminal Code by phone, all applications are assigned their number. Information about the processing status according to the data from CRM is automatically sent to the subscriber number. If a city number is specified for communication with the client, a virtual assistant comes into work, which by phone informs the application number and its status, if a mobile number is specified, then the message is automatically sent to the messenger, told Kuzmina Natalia, Deputy Executive Director of High Quality Standards - Service.

At the time of the appeal, the management company already used a single channel to inform all residents on Telegram. The next step in the development of the communications system of the Criminal Code was individual information. Initially, the company considered the option of SMS notification of residents, but this decision was quite expensive. Moreover, not all residents provide mobile phone numbers, and, accordingly, cannot receive information. Therefore, an omnichannel solution was developed that combines notification by a robot to a city number and informing via WhatsApp to a mobile one. This combination of services turned out to be 30% more profitable than using SMS. As a result, residents received a better and personal information service without increasing costs, commented Dmitry Osmanov, Telfin product manager.

To improve the quality of customer service, MC "High Quality Standards - Service" uses a number of additional solutions "Telfin": assessment of telephone calls, monitoring, regions of incoming AON. Thanks to these services and the omnichannel communication system, the company accepts applications around the clock and transfers them to the appropriate services, monitors the timing and quality of work on the applications of residents, and can also quickly contact emergency services.

Add Active Outgoing Call

October 13, 2022 Russian telecom-provider Telfin"" announced the addition of a function AUTOMATIC TELEPHONE EXCHANGE to "Telfin." Office - active outgoing call. Thanks to this service call centers , they make three times more calls.

This Telfin service allows you to automatically dial several telephone numbers at the same time and connect call centers operators only with responding customers. Thus, companies save their employees time by freeing them from manual dialing and waiting for subscriber responses. In turn, customers also do not "hang" on the line, calls are transferred to free operators in a matter of seconds.

The solution settings allow you to select the time and date of the call, set the interval for making calls and the automatic number identifier (AON), record conversations. The call center manager can specify in advance the number of simultaneous calls, the number of retries, and the interval between them. If no one picks up the phone, the number is busy, or the answering machine turns on, the system calls back as many times as indicated in the settings. At the time of dialing, the call is transferred to a specific operator or queue of specialists.

The service can also be integrated with the CRM system. In this case, when the call is transferred to the call center operator, a client card appears on the PC monitor if its contacts are entered into the client base. The operator can familiarize himself with the information and conduct a conversation based on previously reached agreements.

The active outgoing call is designed primarily for large outsourcing and internal call centers with a large number of employees. When using it, the operator load is 100%, and all unproductive functions related to search and dialing are performed automatically. Thanks to this service, the efficiency of employees is maximum, and discipline in the team increases, commented Ivan Pavlov, Telfin project manager.

Launch Tula Mobile Numbers

September 30, 2022 provider IP-telephony "" Telfin announced the expansion virtual of the mobile database and begins to connect numbers. The Tula company's database already contains virtual mobile numbers of 43 cities. RUSSIAN FEDERATION

Tula became the 16th city of the Central Federal District, whose virtual mobile numbers can be connected to Telfin.

{{quote 'This federal district is a center of attraction for companies that are planning to enter new markets. Thanks to virtual numbers, you can do business remotely. There is no need to buy or rent an office, hire new employees, you can conduct communications by phone from anywhere in Russia and the world. At the same time, customers do not even know that they are calling another city, since calls are made to local numbers. Thus, companies are trying their hand at new markets, assessing the demand for offered goods and services, minimizing financial and temporary investments, "said Ivan Pavlov, Telfin project manager. }}

Additionally, the "Telfin" can connect virtual city numbers of 73 cities of Russia, including the Central Federal District. In terms of functionality, virtual mobile and virtual city numbers are equivalent: multi-channel, without binding to the address of the company and the location of subscribers, with the ability to integrate with the virtual PBX "Telfin. Office" and corporate CRM systems. At the same time, all incoming calls are free, and if a corporate telephone network is created, calls within the company are also not charged.

The company plans to enter the Ivanovo market and start selling local virtual mobile numbers. Thus, Telfin expects by the end of 2022 to 100% close the needs for business telephony of companies in central Russia, as well as organizations that work remotely in this region.

Integration with MyWayhouse

Integration PBX "Telfin. Office" from Russian telecomprovider - Telfin"" with an online management service trade MyWayhouse is implemented in 200 companies. The interaction cloud services allows you to carry out trading transactions faster and process requests in a single window. This was announced on September 14, 2022 by Telfin.

Thanks to integration, MyWarehouse users can call and receive calls using the Telfin service without switching to other applications. When contacting the company, its current customer, whose data is already available in MyWarehouse, is automatically connected to the manager responsible for the transaction, and the employee already receives complete information about the customer at the time of the call. Call listening functions and the history of all phone calls are also available right in the MyWarehouse application, which simplifies workflows and reduces the time spent searching for information. This combination improves customer efficiency and reduces call processing time by 30%.

Cloud service MyWayhouse is actively developing the store, as applications of September 2022 there are 156 applications. Demand for them is steadily growing. We try to organize work within the service on the principle of "one window" so that the maximum functionality is available in one system. Integration virtual AUTOMATIC TELEPHONE EXCHANGE of "Telfin. Office" with MyWarehouse increases the speed of processing a client request, allowing you to respond faster to customer requests. The user of MyWarehouse can answer calls without leaving the service, while loading the client's history and automatically connecting it with the responsible manager, - commented Maxim Duretz, product director of the cloud service MyWayhouse.

Integration of the MyWayhouse service with the virtual PBX "Telfin. Office" is connected within an hour and is easy to use. In addition to the convenient functionality of the MyWayhouse CRM system, for comfortable work, access to online telephony services is required. You can connect the virtual PBX "Telfin. Office" and configure the integration yourself according to the instructions, without the participation of IT specialists or outsourcing companies. Technically, the interaction is carried out through a special API, which ensures the security and convenience of sharing two applications.

Together with our partners, we solve the problems of national digital transformation, ensuring the transition of the telecom infrastructure of our customers to domestic software. Seamless integration of the Russian cloud service MyWayhouse and Telfin.Office PBX platforms, which is part of the Unified Register of Russian Software, are able to close the business needs of customers, minimizing their risks using Western software platforms, - commented Ivan Pavlov, Telfin project manager.

Ability to set the call end time for each selected day of the week

September 9, 2022 Russian telecom-provider Telfin"" conducted a large-scale update of additional services virtual AUTOMATIC TELEPHONE EXCHANGE Telfin. Office. " Functional changes affected the work of such solutions as "Call Scheduler," "Callback" and "Missed Control."

Based on the requests of Telfin clients, the functionality of the Telfin. Office PBX services was expanded. Updated three key services aimed at increasing the audience and improving the quality of service through telephone communications: "Call Scheduler," "Callback" and "Missed Control." These services are additional functions of the virtual PBX "Telfin. Office" and are among the leaders in the number of connections among the provider's subscribers.

The innovations affected the Call Scheduler module. This service is aimed at improving the quality of communication with customers by automatically calling an unlimited number of subscribers and individual call processing settings. Users can now independently set the call end time for each selected day of the week, for example, depending on the geography of customers, their time zones, customer schedules and company employees.

The callback widget acts as an additional channel marketing and allows you to convert visitors to corporate sites to potential customers. With its help, cases are processed even in non-working hours. time Now in the marketplace of the PBX "Telfin. Office" an application has appeared for independently configuring the parameters of the widget. It is possible to manage time intervals until a pop-up window appears with an offer to order a call back or set an individual button schedule. It takes 10 minutes to install the widget.

The appeared settings of the "Missed Control" service help companies correctly prioritize the processing of unanswered phone calls, as well as analyze the behavior of the company's customers. The module has the ability to track the duration of waiting for unanswered calls, as well as find unique calls. You can configure individual schemes for handling missed customer calls for different numbers. The appointment of a call call is carried out, among other things, based on the waiting time for a response.

In the era of digital competition, it is especially important to hear your users and timely launch updates to existing solutions to make their work as comfortable as possible. Telfin works in the direction of those services that help both attract new customers and work comfortably with existing ones. We understand that the modern office needs not only high-quality telephone communication, but also additional opportunities to work with missed calls, applications from the site and possible out-of-hours requests. That is why our task is not only to create a convenient service, but also to improve the functionality, giving customers the opportunity to independently configure the operation of telephony in accordance with the business goals of companies, "said Ivan Pavlov, Telfin project manager.

Integration with JoyWork CRM

On August 24, 2022, Telfin announced the implementation of more than 150 projects for the integration of Telfin.Office telephone exchange with the JoyWork CRM system in the field of business process automation for real estate agencies. The bundle of applications allows you to keep records of transactions and analyze new and repeated telephone calls of customers, as well as increases the profitability of real estate agencies by 40-50%.

Using smart routing, calls are automatically transferred to the extension numbers of personal managers. And forwarding calls to mobile realtors allows customers to directly call specialists to objects. According to Telfin experts, increasingly private realtors and agencies are connecting a pool of virtual mobile numbers along with collectoring for substitution and end-to-end analytics of advertising sources.

Over the past 2 years, the number of customers with Telfin.Office PBX integration and JoyWork system among Telfin subscribers has increased by 43%. Companies are actively connecting business applications to control call conversion, increase employee mobility and analyze calls. Real estate agencies and private realtors are ready to invest in smart communication services to develop new marketing strategies and implement customized application processing scenarios that already bring companies additional profits and trust from developers and customers.

IP telephony services are used by those agencies and developers who are important to every client. Real estate companies choose virtual telecom services to always stay in touch and remotely conduct transactions. With their help, organizations systematize work with incoming and outgoing calls, freeing employees from routine tasks. Combining IP telephony with a CRM system, the quality of customer interaction with the service increases, and more comfortable and effective communications with buyers and sellers of real estate are being built, "said Ivan Pavlov, Telfin project manager.

The functionality of the JoyWork CRM system includes working with clients and objects, in addition, there is a competitor analytics, a smart auto search system and sales funnels, as well as much more. Its integration with Telfin IP telephony makes the process of analyzing the history of operations for each client much more convenient and saves employees time on tasks of attracting new customers up to 2 times.

We have created a service for the convenient operation of realtors to combine all the useful tools of our users into one integral system. Customers use our CRM system and simultaneously connect IP telephony "Telfin." This integration makes it more convenient to interact with customers. Cooperation greatly simplifies the work with customer requests for users of our CRM system, and also positively affects the overall performance of the entire business, "commented Stanislav Dmitriyev, JoyWork manager.

Expanding the integration of the Telfin. Office PBX with AmoCRM and 1C-Bitrix24

Russian telecom-provider Telfin"" announced on August 9, 2022 about the expansion of the capabilities of integration the PBX "Telfin. Office" AmoCRM with and. Bitriks24 Interaction telephony and - CRM systems is possible without additional participation of employees, which speeds up the work on processing communications with clients by 2 times.

One of the key and basic tasks of connecting a virtual PBX is automation of telephony, which allows you not to miss a single incoming call, quickly process and make a large number of calls and easily keep a history of communication with customers and counterparties in CRM. Developing this area, Telfin offers updated features for integrating the Telfin. Office PBX with amoCRM and Bitrix systems24.

The amoCRM interface has the ability to interact with a digital funnel, which allows you to configure automatic calls. You can select call logic, call a personal manager, a specific employee, or any virtual number connected to Telfin. When transferring a call to a specialist, you can additionally configure a voice robot.

In Bitrix24, for each external number or group of numbers (for example, certain regions of Russia or other countries of the world), individual rules for working with calls are configured. Depending on the CRM operating mode, a deal or lead is automatically created, and the person responsible for the transaction is updated when the call is transferred, for example, to another department.

The idea is that you can now automatically configure telephony actions so that it is more convenient to handle the flow of incoming calls. The updated capabilities of telephony integration with CRM systems fully automate the communication process, while relieving the burden from the administrative sector, sales, support and other departments of the company. There is no need to specify who is calling and on what issue, manually enter the data into CRM. The virtual PBX automatically detects customers and distributes calls, and smart services provide prompt information and advice even before the call is transferred to a real employee of the company, commented Ivan Pavlov, Telfin project manager.

Such automation of the interaction between telephony and CRM occurs without the participation of employees, which has a positive effect on the quality of their work and balances the load within the team. Digitalization not only provides companies with round-the-clock support, minimizes human error, but also solves a number of strategic tasks in various areas of the company's activity: in marketing, sales, production, finance, distribution. According to Telfin statistics, automation of communications in the company also reduces up to 40% of service costs, increasing the speed of processing calls without loss of quality.

Integration with LiveSklad

On August 4, 2022, the company Telfin"" announced the creation integration with a program for service centers. LiveSklad virtual Telfin's PBX integration with LiveSklad is carried out through the functionality of an open one. API More. here

Integration with EnvyCRM

July 11, 2022 Russian telecom-provider Telfin"" announced the completion of integration AUTOMATIC TELEPHONE EXCHANGE the "Telfin. Office" and. EnvyCRM More. here

Enhancement of the basic version of the PBX "Telfin. Office"

June 21, 2022 Russian telecom-provider Telfin"" announced that it has expanded the capabilities of the basic functionality virtual AUTOMATIC TELEPHONE EXCHANGE of "Telfin. Office." Provider subscribers can have a primary number and several additional extension numbers.

One of the key features of IP telephony is the multi-channel network. Telfin subscribers can simultaneously make and receive an unlimited number of phone calls from different devices. Thanks to this function, each employee of the company can have several extension numbers that can be configured for the necessary equipment.

On additional extensions, you can configure IP-telephone or program phone "Telfin" (softphone), a free extension "Telfin.Softphone" for calls from, browser Google Chrome as well as connect an additional service "Mobile Employees" (). FMC The list of employees in the PBX interface displays the available additional extensions for each employee. The number of additional extensions is unlimited.

Telfin.Office PBX Setup enhances the capabilities of corporate telephony in general and the convenience of working with calls for each individual employee. There is no need to switch the program phone in order to receive calls from an IP phone in the office, and from a working laptop at a remote location. At the same time, the software phone became available on all Telfin subscriber devices. To optimize the company's budget, instead of forwarding calls, you can connect the FMC service to the extension number and process customer requests from your mobile phone. Or use Telfin corporate mobile communications with virtual PBX functions to keep statistics of incoming and outgoing calls, as well as recording conversations, " comments Ivan Pavlov, Telfin Project Manager

The primary and secondary extension numbers are linked, called at the same time, and use the settings and forwarding rules of the primary extension. For the integration to work correctly, it is enough to link only the main extension and the employee in the corporate CRM system. In this case, calls automatically get to personal managers, conversations with customers are recorded and duplicated in the customer card in the company database.

The PBX function "Telfin. Office" became available as a result of feedback from customers and partners of the provider. Telfin plans to expand the integration capabilities of the Telfin.Ofis PBX with Bitrix24 and amoCRM, as well as add settings for missed call notifications for the Telfin.Bot service.

Coverage of 43 cities

June 14, 2022 Russian telecom-provider "" Telfin expanded the list of cities with the ability to connect virtual mobile numbers. The company launched the numbers,, Tver,, Belgorod, and Lipetsk. Cheboksary Vladimir Vladivostok The general Penza list of the presence of Telfin mobile subscribers for June 2022 covers 43 cities. Russia

According to Telfin research, users show great loyalty to calls from local numbers. For example, people are 1.5 times more likely to pick up the phone from their region number, and the duration of the dialogue in this case increases by 15%.

Virtual mobile numbers are actively connected by clients who previously used a single federal number 8-800 and virtual mobile numbers in Moscow and St. Petersburg. The cost of connection and the monthly subscription fee for servicing regional mobile numbers from Telfin are several times less than city ones. Connecting a virtual mobile number takes an average of no more than 30 minutes. Setup is carried out remotely by Telfin employees.

Nowadays, it is extremely important to always be in touch with customers, and to increase confidence in the company in the region of presence, it is always better to use the local number. Virtual mobile numbers are suitable for this task. With their help, it is easy to organize dedicated lines for regular customers, as well as register on social networks and instant messengers, - commented Ivan Pavlov, project manager at Telfin.

To expand the functionality of the corporate telephone network, companies connect virtual mobile numbers to the Telfin. Office PBX, which opens up additional options for users of this service to work with calls: statistics and recording of calls, voice mail, forwarding, etc.

In addition, the virtual phone number can easily become personal. To do this, you need to connect it to the internal extension PBX. In this case, the personal number is covered by all the functionality of the regular virtual number "Telfin."

Among other things, in the case of integrating a virtual PBX and CRM, when calling a personal number, the company employee knows in advance who received the call. The system immediately displays the client's card and cooperation history on the smartphone screen, which greatly simplifies the communication process.

Integration with Synergy CRM Digital Platform

April 21, 2022 Russian telecom-provider Telfin"" announced integration AUTOMATIC TELEPHONE EXCHANGE the "Telfin. Office" with. Synergy CRM The professional orientation of business services to analytics, according to the company, allows you to improve by 45% the overall performance indicators of departments sales and. marketing More. here

Integration with the Flowlu CRM System

January 31, 2022 telecom-provider Telfin"" announced the integration virtual PBX "Telfin. Office" with CRM the -system. Flowlu The partnership will allow users of the Flowlu online service to more effectively manage sales and customers in a single window.

Thanks to the integration of CRM Flowlu with IP telephony "Telfin," the service has the ability to synchronize all calls and call history with customers in a single window. Some of the functions are also available in the Flowlu mobile application.

As part of a partnership with Telfin, Flowlu developers have developed advanced functionality for users - the system implements the ability to record conversations and return to audio again. With the implemented options, department managers can listen to a call with a customer at any time and analyze the work of managers. In the Flowlu system, transactions are created with contacts or tasks per incoming or outgoing call - as a result, the business automates the work with requests and receives the department load management tool. According to Flowlu analysts, integration with Telfin will reduce the time to search for customer data by 60% and will increase the overall efficiency and productivity of customer business by up to 20%.

Integration with Telfin was one of the most popular requests for new functionality from Flowlu users, which service management received through social networks, support channels and on the online voting page. Also, Flowlu analysts conducted a separate survey on the implementation of integrations with telephony providers, where Telfin was also given priority. The telecom provider provided Flowlu with test access and a REST API description for integration. As a result, the Flowlu developers studied the API and implemented joint functionality with Telfin services based on the open OAuth and JavaScript protocols.

The business is interested in improving the quality and speed of work - this requires convenient and modern services that do not require complex and long implementations, take into account all user needs and easily integrate with existing company products. It is now possible to streamline knowledge for each client and get a high-quality connection in a single window thanks to the implemented integration of the Telfin. Office PBX with the Flowlu CRM system, - commented Ivan Pavlov, Telfin project manager.

2021

The demand for the flagship product of the ATS provider "Telfin. Office" amounted to more than 55  %

January 26, 2022 telecom-provider Telfin"" shared the results of the work for 2021. The Company has maintained the growth rate of previous years invested and funds for the development of new areas and services.

At the end of 2021, Telfin analysts analyzed the most popular services and products. So the request to connect virtual city numbers of Russia became the leader. More than half of Telfin's customers choose this service together with the Telfin. Office PBX. In this case, the number of lines is easily scaled, the capacity of the corporate telephone network is increased, and the numbers become multi-channel. In the future, this gives business savings of up to 80% on telephone communications and related services.

In the fourth quarter of 2021, Telfin recorded an increase in interest in regional mobile numbers - more than 52% of all connections to this service were made from October to December. More often than others, Telfin customers connected the numbers of Moscow and St. Petersburg. However, when connecting mobile numbers, users were 30% more likely to choose the numbers of the northern capital than Moscow. Of the regional numbers of Russia, the numbers of Yekaterinburg and Krasnodar enjoyed the greatest interest.

The demand for the flagship product of the Telfin Office PBX provider amounted to more than 55% of Telfin's new customers. Up to 100 services are available in the basic functionality of the service, and the company constantly expands the capabilities and modules by adding new reports, queue agent settings and routing.

No less in demand among Telfin subscribers in 2021 were integration with various business applications as Bitriks24,,,. Megaplan AmoCRM RetailCRM The ability to integrate with corporate CRM systems has become a key customer requirement for telephony in 2021 and one of the main conditions for choosing a contractor. Thanks to telephony integrations with CRM, entrepreneurs automate the reception of calls from customers, control employees and increase customer loyalty. Telfin allocates a request for connecting a distributed office with a new trend in 2021 in telephony.

If we consider the company's activities in various business segments, then the unchanged leaders in the number of connections in 2021 remain online stores - more than 44% of all new Telfin customers in 2021 were from market representatives E-Commerce and. Retail This is followed by trade companies, organizations for the provision of services to the population, production enterprises construction and business representatives. The number of connections of virtual solutions in the field IT and telecom has decreased, as well as what HOUSING AND PUBLIC UTILITIES may be due to the systematic saturation of the market.

In 2021, Telfin launched services, including: virtual mobile numbers, city numbers and automatic number identifier of the regions of Russia, static collectoring, auto informant, Telfin. Bot, employee rating, mobile communications with VATS capabilities, Flash Calls. A series of partner webinars has been resumed, and the number of new integrations is growing (Client. CRM, Kontur.CRM, etc.).

For us, 2021 was the year of the beginning of new projects and bold decisions. We are not afraid to try non-standard approaches and see prospects in investments in these areas. When a business consciously relies on development in the future, it is very important not to drop the level of quality and the given growth rate of the company in existing business areas. We are proud to say that we have preserved and increased the level of competence of our team and the quality of our services, ensured sales and support of subscribers at the level before the pandemic and are confident in sustainable growth in 2022, - commented Maria Tyurina, General Director of Telfin.

Integration with "Kontur.CRM RM "

Russian telecom-provider Telfin"" provided integration IP-telephony the PBX "Telfin. Office"] with the service. Kontur.CRM The partnership will allow the business to more efficiently process calls and analyze communication with customers. This was SKB Kontur announced on November 16, 2021. More. here

Launch mobile telephony with virtual PBX capabilities

November 9, 2021 Russian telecom-provider Telfin"" announced the launch of the next service in the company's portfolio. The corporate mobile communication Telfin with its own SIM cards and mobile numbers is available to users. " virtual AUTOMATIC TELEPHONE EXCHANGE Telfin. Office

Telfin mobile telephony combines the capabilities of the Telfin.Office virtual PBX, as well as the freedom and flexibility of mobile communications, especially necessary for businesses with large numbers remote employees during the period. Covid-19 pandemics Now you can connect to corporate communications and access all the functions of a stationary workplace through. mobile phone The service is implemented on the basis of the reference. networks Tele2

Telfin corporate SIM card provides access to the virtual office in the employee's mobile phone. By installing a SIM card in a mobile phone, the user is automatically embedded in the company's communication network and connected to the virtual PBX "Telfin. Office." Thus, the employee gets all the possibilities of communication as when using a landline office phone, but mobility and independence are added.

Telfin mobile telephony provides all standard office telephony functions, ranging from receiving, intercepting, forwarding calls to full integration with CRM systems. All calls via Telfin mobile communications automatically enter the company's CRM system, deal cards are created on them, integration with the PBX takes place.

In addition, the SIM card provides uninterrupted communication with the company's office, since mobile Internet is used. To work and make calls, there is no need to look for additional WiFi communication or install special mobile applications on employees' phones.

The peculiarity of Telfin mobile telephony is the ease of communication. Unlike FMC technology, mobile telephony does not require dialing additional numbers and prefixes when making a call. The employee receives corporate mobile communications, fully integrated with all services of the company, from a single entry point. In this case, business management receives a tool for monitoring the work and the ability to combine all telephony services in one window.

Telfin has already released 1200 SIM cards for mobile telephony users. The company plans to sell about 1,000 rooms through April 2022. Based on its own experience in connecting FMC, Telfin allows the release of additional SIM-cards faster than planned. In the basic version of mobile telephony from Telfin, two packages with different amounts of minutes and gigabytes of Internet are available. To connect the service, you must be a user of the virtual PBX "Telfin. Office."

"During the pandemic, the need for businesses to be mobile, independent and not tied to the place has noticeably increased. Solutions that give managers this opportunity and at the same time allow them not to lose control, leave the employee in the company's contour, will be in demand. Mobile telephony from Telfin provides sufficient coverage from mobile communications and functionality from IP telephony - this is work without complex schemes and additional actions even where there is no Internet. Businesses no longer need to choose between mobility and manageability. According to our expectations, this service will be in demand among companies with a large number of remote employees, where sales processes require detailed control, and managers need training and advice remotely. Also, corporate SIM cards tied to PBXs are relevant for companies where there is a large turnover or there are concerns about the use of personal gadgets by managers. Telfin's telephony ethically and transparently allows you to track your business, even remotely, " commented Maria Tyurina, CEO of Telfin.

In the near future, Telfin plans to finalize the employee's personal account for more convenient access to statistics from a mobile phone. The launch of a separate mobile application is not planned, the company sees the mobile version of its personal account as a priority. In addition, a number of additional integrations and updates are planned to automatically schedule calls from mobile and transfer data to CRM.

Gamification of communication processes

October 28, 2021 Russian telecom-provider Telfin"" presented an application for gamification of communication processes for employees call centers and users virtual AUTOMATIC TELEPHONE EXCHANGE. " Telfin. Office This functionality allows operators and company managers to more efficiently build the work of departments and. sales contact centers

According to the research company TalentLMS, among the most anticipated processes that employees would like to gamify are training (33%), communications (30%), contact centers (15%), project management (12%) and document management (10%). In addition, according to analysts at Review 42 for 2021, 72% of employees said that a gaming approach in organizing work motivates them to achieve higher results.

Based on international experience and business demand, Telfin launched a service for the gamification of communications based on the Employee Rating option. This is a dashboard that demonstrates the KPI of managers: the number of calls, the total number of minutes of conversations, the average duration, the volume of outgoing and incoming per specialist and their duration. For users, the ability to sort and various options for presenting results, setting the time range for tracking, choosing the dashboard skin and the type of graphs are implemented. All this allows you to clearly demonstrate the achievements of employees, motivating them.

"The idea of ​ ​ the functionality of the Telfin.Office virtual PBX is to enable employees to independently track the results of work, and managers to get an additional tool for motivation. Working with quantitative metrics requires the employer to be creative to motivate employees to achieve goals. The gamification of complex processes, which came to us from Western business culture, awakens excitement and favorably affects not only the efficiency of processes, but also the surrounding atmosphere of healthy competition in the company. Thanks to the service, the work of the contact center and each operator becomes more transparent: you can see the frequency of calls, the duration - all this allows the business to achieve higher indicators, "- commented Maria Tyurina, CEO of Telfin.

According to preliminary estimates of the company, Telfin's gamification application will increase employee engagement by 60%, and increase the efficiency of contact centers and sales departments by up to 50%. The service works in the interface of the virtual PBX "Telfin. Office."

The Telfin service was developed taking into account the wishes of the provider's customers: employees of sales departments, managers and operators of call centers and contact centers of large Russian companies. Also, the development took into account the recommendations of psychologists and HR specialists . Further refinement and expansion of the gamification application will be carried out in 2022. Additionally, it will be possible to display pop-up messages in the application field. These can be clues about stocks and motivating reminders about the implementation of the plan.

According to the research agency MarketsandMarkets, the global gamification market in 2020 amounted to $9.1 billion. According to experts, by 2025 the market volume will reach $30.7 billion, and the growth rate will be 27.4%.

Voice recognition in IVR

On October 6, 2021, Telfin announced that it had expanded the functionality of the voice menu. Voice recognition in IVR is now available in the "Routing" section of the virtual PBX "Telfin. Office." This development is a step in the development of virtual telecom solutions using artificial intelligence.

Now you can configure the call distribution scheme depending on the words spoken by the client yourself, and not just by digital input. For example, you can use this option to customize your work. voice robot

The function allows you to transfer calls to the required employees or departments using voice. It is enough to pronounce the name or name of the unit, and the PBX will automatically redirect the call. At any time, the user can generate a report on everyone who used the tonal or voice menu set.

Voice Assistant is a service that enhances the voice menu when an incoming call arrives at the Telfin.Office PBX. This technology is relevant and widely applicable not only in the operation of voice bots and voice analytics services, but also in the basic functionality of office telephone exchanges. Telfin subscribers have already appreciated the high potential of smart services in Telfin Office and want to use intelligent solutions in their daily routine work to increase competitiveness and customer loyalty, "- commented on the project manager "Telfin" Ivan Pavlov.

After saving a word or phrase, you can customize several more functions. First, the melody that the caller hears while waiting for the voice command. Secondly, it becomes possible to enable not only voice recognition, but also the classic tonal donabor. You can also select the number of attempts that the caller is given to recognize the voice command and set the time for voice recognition.

To connect the service, you need to compile a dictionary of phrases and expressions for which the distribution will go, as well as configure call processing rules. Thanks to a wide list of words, the client can immediately name the problem with which he contacted the company, and not waste time finding a responsible employee to solve a specific problem.

The voice recognition option works only in tandem with the Telfin. Office PBX. Virtual telephony is an additional tool for increasing the efficiency of marketing and sales in the company. With its help, you can increase the level of service in the company: correctly distribute the load on employees and increase the speed of processing requests.

Automatic off-hook

On September 9, 2021, Telfin announced the appearance of the Telfin Office virtual PBX option, which helps those companies who care every minute.

Telfin expands the basic capabilities of a virtual PBX with the option - automatic off-hook. The function is integrated into the interface of the PBX "Telfin. Office" and is available to all users of the service for self-configuration. Using auto-answer, you can receive an incoming call without using your hands and pressing the keys in the first second of the call, which is especially important, for example, for rescue services.

The effectiveness of IP telephony in healthcare has already been proven. More public and private health facilities are using virtual PBXs to reduce call reception and processing times. The new option allows firefighters, police and ambulance representatives not to lose a second, - comments Ivan Pavlov, project manager Telfin.

Automatic off-hook is a basic function of the virtual PBX "Telfin. Office."

This service works with IP phones that support the Intercom function and the Telfin.Soft extension for Google Chrome. On Yealink and Fanvil hardware, which Telfin connects and remotely configures, as well as in the Telphin Softphone extension, the Intercom option is activated by default.

This function is also in demand in a situation where it is not possible to constantly keep the handset at hand, and you need to answer calls as quickly as possible. The auto response is relevant for specialists of hotlines, operators of contact centers and online stores, administrators of medical centers and other companies whose work is directly related to the processing of phone calls.

If the setup works with the Telphin Softphone extension, the mobility of personnel and the efficiency of those specialists who do not want to be distracted by calls while fulfilling their other duties are further increased. For example, the driver can take a call while driving, and the warehouse worker when picking orders. Thus, not only the speed of processing telephone calls is growing, but also the effectiveness of employees, which affects the KPI and, in general, the level of service in the company.

85% increase in virtual mobile number connections

On July 21, 2021, the Russian telecom provider Telfin announced the continuation of a large-scale regional expansion and an increase in the quality of service throughout Russia. Over the past year, the number of connections of virtual mobile numbers to Telfin has grown by 85%.

Telfin is developing a service for connecting virtual mobile numbers - at the time of launch, the flagships in the company's database were the numbers of Moscow and St. Petersburg. The company's users have access to virtual mobile numbers of 28 cities of Russia.

According to the results of the first half of 2021, "Telfin" recorded an increase in demand for virtual mobile numbers in the regions of Russia. Responding to the audience's request, the company ensured a proportional expansion of the regional mobile number base for its customers. Since the beginning of the year, the following cities have appeared in the Telfin database of virtual mobile numbers:,,,,,,,,,,,,,,,,,,,,,,, and Barnaul Volgograd Voronezh Yekaterinburg Izhevsk Kazan Kaliningrad Kemerovo Kirov Krasnodar Krasnoyarsk Novosibirsk. Irkutsk Omsk Eagle Perm Rostov-on-Don Samara Saratov Tomsk Chelyabinsk Orenburg Bryansk Kaluga

"Expanding regional service coverage is very important for network subscribers. The demand for rooms is constantly growing. The number of virtual mobile number connections Telfin grows by 10% on average every month. Moscow and St. Petersburg remain the leaders in the number of new subscribers, but other Russian cities account for about 17%. Telfin will continue to expand its geography of presence in all key regions of Russia, "said Telfin CEO Maria Tyurina.

The virtual mobile number service helps to cover all the needs of the client: some activities require not city, but mobile numbers. They allow you to create highlighted lines for key customers and partners. Any virtual mobile number "Telfin" is multi-channel, you can call and receive calls with this number anywhere in the world. It does not depend on the location of the subscriber and the address of the company.

Telfin plans to launch virtual mobile numbers in cities such as,,,, by the end of the year. Tula Vladivostok Ulyanovsk Kursk Ulan-Ude Cheboksary In addition to mobile numbers, Telfin is also actively expanding the geography of virtual city numbers. The database already provider contains numbers of 73 regions of Russia and 38. countries of the world The leaders in the number of new subscribers among Russian numbers remain the numbers of Moscow and. Of St. Petersburg the foreign ones, the Baltic states Europe are connected more often than others: both and. Great Britain Germany Estonia Latvia

Appearance of virtual mobile numbers of Irkutsk, Petrozavodsk and Tyumen

July 13, 2021 Russian telecom-provider "Telfin" announced the expansion of the list of cities for connecting virtual mobile numbers. Virtual mobile numbers appeared in the company's database, and Irkutsk Petrozavodsk. Tyumen

To increase the number of connections of regional mobile numbers and expand the geography of Telfin's presence in the Siberian and Ural federal districts, as well as in the North-West of the country, we continue to actively replenish the database of virtual mobile numbers of these districts, - comments Ivan Pavlov, project manager Telfin.

Telfin virtual mobile number in functionality is in no way inferior to virtual city numbers. They are also multichannel, not tied to the company address and subscriber location. The company pays only for outgoing calls, all incoming calls are free. The process of connecting a virtual mobile number takes just over 15 minutes. It can be configured by both the company's employees themselves and the provider's technical specialists.

The mobile number easily connects to the virtual PBX, so communication services such as voice greeting and IVR, call scripts and queues, statistics and recording of telephone conversations are available to users of the number. Virtual mobile can also be integrated with enterprise CRM or any other business application through an API or dedicated connector. In addition, Telfin offers ready-made integrations with amoCRM, Bitrix24, RetailCRM, Megaplan and Creatio systems.

Irkutsk, Petrozavodsk and Tyumen were not chosen by chance. It is in these cities that over the past month we have seen a significant number of virtual service connections, and the number of city number connections in these cities is also growing. Companies are actively using virtual numbers to increase employee mobility due to their remote work. Many organizations choose virtual mobile to stay in touch with customers and partners, even when key employees go on vacation. The situation is similar in our company. Telfin sales managers are always ready to resolve urgent issues, since their mobile numbers are connected to a single corporate PBX. And to contact a specialist, it is enough to dial an additional number, - Ivan Pavlov shares his experience.

The ability to connect virtual numbers of Noyabrsk and Blagoveshchensk

On February 24, 2021, Telfin announced that the sale of virtual city numbers of Noyabrsk and Blagoveshchensk was opened. In general, as of February, the Telfin database contains the numbers of 73 cities in Russia.

The first city in the Yamalo-Nenets Autonomous Okrug, whose virtual number can be connected to Telfin, was Noyabrsk. The cost of the room in the code (3496) is 990 rubles, the subscription fee is 300 rubles per month.

In the Far East, virtual city numbers of Blagoveshchensk are available for connection. The cost of the room in the code (4162) is 990 rubles, the subscription fee is 300 rubles per month. Also, in "Telfin" you can connect direct numbers of other cities in this region:,, and Khabarovsk Vladivostok. Yakutsk

2019

Integration with Envy CRM, OneBox, IT Audit, 100% ADF, Medesk

On August 5, 2019, Telfin announced that it continues to expand the line of integrations of the Telfin virtual PBX. Office with various business applications.

So, in June-July, this list was replenished with such solutions as Envy CRM, OneBox, IT Audit, "ADF 100%," Medesk.

In total, the company offers more than 50 ready-made integrations with the virtual PBX "Telfin. Office."

SMS sending and receiving service

On June 28, 2019, Telfin announced the launch of an additional service for the virtual mobile number of St. Petersburg - SMS notification. All Telfin subscribers who have connected the Telfin.Office virtual PBX and the virtual mobile in the + 7 931 code can send and receive messages. SMS is available in the browser extension and mobile phone app.

Auto Call function

On May 21, 2019, Telfin announced the launch of the virtual PBX function "Telfin. Office" - an automatic call back to missed calls. This option allows you to select the number or group of numbers that the PBX monitors for missed calls, configure the call time, and the dialing communication scheme.

To use this service, the presence of a PBX "Telfin. Office" is required.

Availability of virtual mobile numbers in Moscow and St. Petersburg

On March 20, 2019, Telfin announced that starting in spring it offers not only virtual city numbers, but also mobile numbers in Moscow and St. Petersburg. All options of the Telfin. Office PBX are available to virtual mobile subscribers: statistics and call log, integration with various business applications, recording and storage of telephone conversations and other services.

Start of sales of urban numbers of Irkutsk and Angarsk

"Telfin",, Russian provider IP-telephony February 25, 2019 announced the start of sales of city numbers Irkutsk and. Angarsk

"Telfin" continues to increase the pool of Russian cities, the telephone numbers of which the company provides to its customers. Starting from February 25, the numbers of two more cities - Irkutsk and Angarsk - went on sale. The cost of connecting these rooms is 1,500 rubles, the subscription fee is 700 rubles per month.

Our team is already working with companies in Eastern Siberia. We sell the numbers of Krasnoyarsk and Yakutsk. Thanks to the active territorial-distributed development of our clients within this region and a large number of applications for numbers in this area from new subscribers, we decided to expand the line of telephone numbers in the current direction, - said Maria Tyurina, General Director of Telfin.

In December 2018, Telfin announced the start of sales of 5 more cities in Russia: Vladikavkaz, Yakutsk, Saransk, Cheboksary and Tambov. In total, the Telfin piggy bank, including the numbers of Irkutsk and Angarsk, already lists 65 cities of Russia. According to Telfin employees, in 2019 the trend towards an increase in the number of Russian city numbers will continue.

2018

Increase in the number of integrations "Telfin. Office" to 37

The number of ready-made integrations of the virtual PBX "Telfin. Office" increased to 37.

Integration with Neaktor

October 26, 2018 it became known that Telfin.Office Virtual PBX is integrated with. CRM Neaktor More here

Integration with AmoCRM

On October 4, 2018, Telfin announced the completion of the Telfin.Office virtual PBX integration update with amoCRM. The updated version of the integration is a convenient tool for controlling the sales department and allows you to track the full cycle of interaction with customers by automating the creation of customers and transactions based on calls. Telfin integration uses its own browser extension, which guarantees stable operation under various scenarios for the appearance of a client card.

By combining the client base with Telfin telephony, users can make calls directly from the browser in one click, record and listen to conversations, create visual reports. When an incoming call occurs, the system displays the customer card, and if the number is not in the database, the customer card or transaction is created automatically. Smart routing, missed call notification and more to turn calls into sales. In addition, the usual functionality has been expanded with a number of features. One of them is setting up rules for creating customers and transactions based on calls either automatically or manually from the call card by the manager himself.

Integration of VATS "Telfin. Office" with applications and software products helps our customers optimize business processes: sales, service, technical support. This version of integration demonstrates stable operation and is supplemented by functionality in demand among small and medium-sized businesses. For example, selecting options for manual or automatic creation of cards, as well as automatically linking a conversation record to a contact created within 10 minutes after the end of the call. 'Maria Tyurina, CEO of Telfin '

Talk Assessment Module

On June 20, 2018, Telfin announced the development of a virtual PBX module - "Evaluation of Conversations," which will allow subscribers to find out how customers assess the quality of telephone service in the company, and quickly monitor the change in its indicators.

The "Evaluation of Conversations" module is connected through the interface of the virtual PBX, after which each client is asked to evaluate the quality of the telephone conversation in active mode. The setup procedure is simple and takes several clicks: the subscriber selects the desired queues of extensions or employees, the type of scale to evaluate and the type of audio message asking the client to evaluate the conversation.

After connecting to the cloud PBX interface, you can view the collected data based on the results of conversations for the selected period of time. The system automatically calculates the average waiting times on the line, the duration of the conversation, as well as the average score and the CSAT customer satisfaction index (the percentage of conversations that received a positive rating, of the total number evaluated). In this case, analytical slices can be obtained both by departments (queues) and by individual employees (internal numbers of the office VATS).

Customer ratings will also appear in the Call Log VATS Telfin. Office. By selecting, for example, the lowest or highest score in the log options, you can quickly receive data on the most unsuccessful or successful recording calls.

2017

Employee Groups option

On November 27, 2017, Telfin announced the replenishment of the functionality of the Telfin cloud PBX. Office with opportunities in terms of managing groups of employees.

The added Employee Groups option allows you to:

• Divide employees into branches and give the branch manager access to the ability to view call statistics only for their employees and to set up additional employees of their branch.
• Divide departments into groups and give access to team calls to team leaders.
• Curators of beginners to give the opportunity to connect to the conversations of the wards on hot keys.
• Set up the ability to connect to the conversation of employees with hot keys.

• Add group administrators (the administrator must be a member of the group; administrators can be multiple).

The group administrator in his Personal account of the extension has an additional tab with the call log of all members of the group (can listen to calls, filter by employees, configure additional ones, etc.).

It is possible to configure groups of extensions, within which interception is possible:

• 22NOMYeR_DOBAVOChNOGO - Listen to the conversation of the specified extension.
• 23NOMYeR_DOBAVOChNOGO - prompt (prompt) the specified extension number.

As of November 27, 2017, the configuration of employee groups in the Telfin. Office PBX interface is already available.

"Be Your Own" option

Telfin introduced the "Be Yours" option for virtual numbers on October 19, 2017. This option allows you to flexibly configure the number definition for outgoing calls. Customers can choose the regions of interest and assign from which number calls will be made to this region. When calling regional numbers, customers will determine the local number.

For example, you have two rooms purchased in Telfin, these are Krasnodar and Yekaterinburg. When calling the Krasnodar Territory with the "Be Your Own" service, the system will automatically substitute the definition of your Krasnodar number, and when calling the Sverdlovsk Region - Yekaterinburg, the company explained.

According to Telfin, for many companies this could be an alternative to the number 8-800. Using the "Be Your Own" option is beneficial for a number of reasons:

• The degree of loyalty to local numbers is high.
• You will not need to pay for each incoming call and expensive subscription fee for the number.
• The calling customer will pay local rates.

The service can be connected not only within the Telfin PBX. Office, but also separately when buying virtual numbers.

Contact Book module

On September 15, 2017, Telfin, a Russian Internet telephony provider, presented the Contact Book, a module within the Telfin. Office virtual PBX, which contains the basic functions of the simplest CRM system.

Now, right in the PBX system, you can:

• Create your own contact base
• Sort contacts by group
• Add important comments
• View call history
• listen to recordings of negotiations;
• See the card that pops up when an incoming call occurs.
• make one-click calls.

The Contact Book will primarily be useful for those who do not have integration with any CRM system, that is, 90% of small businesses. According to the developers, it will simplify the work of sales managers, leave paper notebooks and Excel tables, as well as increase the level of sales in the company.

A simple form of contacts in the PBX personal account or in the "extension" account allows:

• Create, edit, and save shared and personal contacts
• Assign a group to them (employees, customers, suppliers, etc.)
• Assign VIP status to especially important customers
• Specify the date of the next contact (by making a filter by contact date, you can form a list for calls to date - the client will receive a call exactly when they have agreed);
• indicate important comments (agreements, discounts, etc.).

Here users will also have access to the history of incoming and outgoing calls.

Finding the right client in the Contact Book is easy enough. In the search bar, you can enter any data from the fields full name, phone number or E-mail. In addition, the module implements detailed filters by contact groups, as well as by the date of creation and the period of the scheduled call.

One of the main useful features of the Contact Book module is the cards floating on the screen when an incoming call is made.

The form of the pop-up cards depends on the status of the contact:

• new (no contact in the book) - only the incoming call number is shown;
• assigned to the manager - shows the name of the client, the organization, the number and the name of the manager with whom the client has already communicated;
• General (the contact is in the ledger, but is not assigned to a specific manager) - in this case, only the name, organization and customer number are shown.

This function, according to the developers, will help optimize interaction with the client: you can immediately contact by name, comments will remind you of important details, and connecting to a personal manager will save you from repeated clarifying questions.

The Contact Book module is already available in the user's personal account.

"Monitoring" as part of "Telfin. Office"

On March 20, 2017, Telfin announced the expansion of the capabilities of the Telfin. Office PBX and the connection of the Monitoring service.

The service helps to maintain call statistics in "one window" mode, simplifying the process of monitoring and analyzing call data for a set period of time (hours, days, weeks, months, years). Using this feature of the PBX "Telfin. Office," the user monitors the number of incoming, outgoing, as well as missed calls, the average and total time of all conversations, the order of calls.

Call monitoring - an additional opportunity for department heads, organizations to control the activities of employees. The service helps to assess the work of personnel, determine the optimal level of load and control the fulfillment of the tasks set by sales managers and call centers specialists. Tyurina Maria, Telfin CEO

"Call monitoring" allows you to connect to a telephone conversation with the choice of the option:

• listen,
• sift
• join the conversation.

With its help, you can assess and equalize the load for each specialist, make adjustments to the call queue. At the same time, the service does not exclude the use of other services of the Internet telephony provider:

• recording of phone calls,
• Integration with CRM Systems

You can get information about calls through the web interface of the PBX "Telfin. Office." Call data is recorded in percentages and numeric values. Reports are uploaded in various formats:

• text documents,
• tables,
• graphs,
• diagrams.

Call monitoring helps to monitor the work of personnel, promptly respond to changes in real time, for example, bring an additional call center specialist to the line during the peak of calls. With the service, you can create a schedule of meals and technical breaks. For organizations in the sales of seasonal goods and services, the service will help to draw up a schedule of vacations for sales managers. Tyurina Maria

2016

Integration of "Telfin. Office" with Bitrix24

On December 5, 2016, LifeTelecom announced the integration of the Telfin.Ofis virtual PBX with Bitrix24.

The module is available in Bitrix interface 24.

Direct integration works without the use of additional platforms. Combining PBX "Telfin. Office" and Bitrix24 will help organize work with calls, simplify and improve the work processes in the company. When an incoming call occurs, the customer data card appears on the monitor screen. The manager will see before the conversation starts who is calling him and will prepare for the conversation in advance. To transfer the caller to the "lead" category, the employee will need a couple of seconds - just click on the button in the card. The ability to dial from CRM saves time and allows you to make more outgoing calls during the working day.

By combining telephony and the customer base, it will be easier for the manager to control subordinates. Bitrix24 will keep the call history of employees in the call log. Audio files of conversations will be pulled up to the client's card. Detailed statistics and recordings of conversations will help analyze the work of each employee, adjust scenarios, and track the effectiveness of advertising.

The modern market needs multifunctional solutions. If telephony, then like a Swiss knife - everything is equipped in one tool: calls, customer base, statistics. The main goal of direct integration is to save customer resources. The integrated solution allows you to receive services "from one window," work with one technical support and not spend a lot of time on documents. Svetlana Eroshkina, Development Manager Telfin

Telfin has updated the virtual PBX platform

Key updates affected design and navigation, the design has become concise and modern. Now the interfaces of the personal account, cloud PBX, Business numbers are designed in the same style.

The main page of the updated cloud PBX platform contains sections of settings and statistics. At the top there are "hot" buttons that lead to the corresponding section of statistics: unanswered calls, voice messages and faxes. A call record store fill indicator has also been added. From the home page, the user will contact technical support at any time by sending a request through the form.

In Settings, the client creates call queues and adjusts how employees receive calls. Also on the page, the user configures the voice menu and sets routing rules. In this section, the client sends a virtual fax by e-mail, regardless of the actual location. On the Settings page, the user can upload conversation recordings, connect an answering machine, and set up a black and white list.

Statistical capabilities allow the manager to be aware of the work of subordinates, analyze the number and duration of incoming and outgoing calls. The customer selects the required period - day, week, month, year - and receives a report in the form of graphs and diagrams. Based on the data obtained, the user analyzes the demand for services or goods, detects the peaks of audience activity. Statistics are also useful in planning: the manager distributes the load on employees based on the volume of calls received and made. You can upload the report in CSV format.

In the cloud PBX "Telfin. Office," such business functions as forwarding, Mobile employees and others are still available to customers.

The list of integrations of the virtual PBX "Telfin. Office" has been replenished

The list of integrations of the virtual PBX "Telfin. Office" was replenished in the spring of 2016 with four CRM systems - "MyDocs-Tourism," "MoiTuristy.ru," "TourControl" and "BasePlan," as well as the "Simplit" service.

More than 15 ready-made integrations are available that connect office telephony Telfin with various IT applications. When connecting the virtual PBX "Telfin. Office" to users of CRM systems, a number of useful options will be available. When an incoming call occurs, the manager will see the customer's pop-up card on the monitor immediately after the first call.

The ability to dial directly from the program in one click will save employees time. Thanks to the call recording function, the manager will be able to listen to the audio file of telephone conversations at any time. In addition, the call history can be saved in the customer card and reproduced if necessary.

The program "MyDocuments-Tourism" was created for travel agencies, will unite customers into a single base, takes into account the history of purchasing vouchers and travel of tourists. The unified calendar with reminders stores information on departures and arrivals of company customers, stores tasks and plans of employees.

CRM system "MoiTuristy.ru" for small travel agencies helps to keep records of calls from tourists, distribute the flow of clients between managers or offices, conduct email and SMS mailings.

The cloud CRM system TourControl is intended primarily for travel agencies, as well as ticket offices and other organizations whose activities are related to tourism and recreation.

The BasePlan system is a business tool for accounting for tasks and events. CRM users, first of all, are training training centers, schools, organizers of various courses. The program simplifies the process of writing clients and administering schedules.

The ready-made Telfin Telephony Panel solution based on Simplit supports the most popular configurations - 1C: CRM, 1C: Small Company Management, 1C: Trade Management, 1C:ERP Enterprise Management.

Most integrations of PBX "Telfin. Office" are carried out on the basis of the service "Simple calls": Bitrix24, Megaplan, MyWayhouse, Simpla CMS, amoCRM and others. The cost of licenses for connecting the service starts from 350 rubles per month, depending on the system and the number of users. Telfin continues to regularly work towards expanding cooperation with other popular corporate programs.

Launch of Mobile Employees and Business Number services

In 2016, Mobile Employees (FMC) and Business Number services appeared in the Telfin. Office cloud PBX.

2015

Integration of "Telfin. Office" and Ramex

On December 1, 2015, LifeTelecom announced the integration of the Telfin.Office cloud PBX and the Ramex CRM for the window business.

CRM Ramex, 2015

When connecting a virtual PBX "Telfin. Office," Ramex customers - mainly managers and managers of window companies - can now use a number of useful options. Users will open the pop-up card function when an incoming call is made, this will allow employees to quickly navigate even before the conversation starts and not waste time updating data on measurements, installation or delivery. In addition, to save time, managers can make outgoing calls directly from the program to one click on the called number.

Also, one of the key advantages of integration will be the ability to automatically record all conversations. This will allow you to return to audio files at any time and listen to them offline. In addition, the call history can be saved in the customer card and reproduced if necessary.

Ramex, the only CRM for window companies, has become one of the narrow-profile CRMs integrated with Telfin. Office based on the Simple Calls service. Among the special software products in the list of integrations Telfin - CRM for travel companies U-ON Travel, FrontPad service, which provides convenient accounting for cafes or delivery services, as well as other systems.

"Special CRMs are most effective in cases where a business does not boil down to a simple buy-sell formula, but has its own industry characteristics. And we notice that the demand for specialized business solutions is only increasing, "comments Maria Tyurina, CEO of Telfin. Recall that today Telfin provides 15 ready-made integration options and continues to work towards expanding cooperation with other popular corporate services.

Telfin upgraded auto informant

On December 9, 2015, Telfin announced the launch of an upgraded auto-informant functionality.

The basis of functional changes and additions is the opinions and comments of direct users on what opportunities need to be implemented and which ones need to be improved. For example, in this version of the AutoInformator, the IVR function with advanced tools is available to customers: calls to action can be included in the voice message - purchase, participation in the promotion, transfer to the employee's number. The person confirms his interest by pressing the key when listening to the greeting.

The ability to work with call scenarios has significantly increased. In the service settings, you can now set restrictions on the days of the week or call time, set the number of attempts to call each number and other conditions.

You can track system performance using reports that have become more deployed. It contains: the subscriber's phone number, name (or any service information about him), call status. If the status of the call is "successful," the information is detailed: the waiting time for a response, the duration of the conversation. If the script used IVR and the subscriber made transitions according to the voice menu, then this is also taken into account in the reports.

author = Alexander Krasnikov, Technical Director Telfin Now it is not just a call system, but a means of automating the interaction of the company and customers. In addition to functional improvements, the program interface has undergone reconstruction, making it easier and more convenient to work with sound files.

author = Maria Tyurina, Telfin CEO In December, we made the auto-informant connection free. Companies have a wonderful opportunity to test the function, for example, congratulating their customers and partners on the New Year holidays with its help. You can simply upload the holiday script to the program and launch a wave of calls to the database.

On expanding the company's presence in the Southern and Ural federal districts

Telfin in February 2015 begins selling city numbers in Astrakhan in code 8512 and Orenburg in code 3532. The cost of connecting rooms is 1000 rubles, the subscription fee is 300 rubles per month. Prices include VAT.

The company has been operating in the Southern and Ural federal districts for several years. The list of cities whose numbers Telfin offers includes: Yekaterinburg, Kurgan, Magnitogorsk, Surgut, Tyumen, Chelyabinsk, Volgograd, Krasnodar, Rostov-on-Don. In total - 48 cities of Russia, as well as foreign numbers of 33 countries of the world.

Demand for virtual numbers continues to grow, according to Telfin. The number of connections last year increased by 25% compared to 2013. To a greater extent, organizations actively connect the numbers of Moscow, St. Petersburg, Yekaterinburg, Krasnodar, Rostov-on-Don, Nizhny Novgorod.

2014

The number of connections increased by 30%

"Telfin" increased sales of virtual PBX "Telfin. Office": in 2014, the number of connections increased by 30% compared to 2013. The growth of virtual number connections was 25%. In 2014, the list of cities whose virtual numbers are provided by Telfin was replenished with new settlements:,,,,, and Stavropol Saratov Penza Ufa. Rostov-on-Don Novosibirsk Naberezhnye Chelny The leaders in the number of connections remain,,, and, Moscow St. Petersburg Nizhny Novgorod however Yekaterinburg , Krasnodar some of the "newcomers" are already showing high rates, in particular, Novosibirsk Rostov-on-Don.

Completed integrations with CRM systems

Telfin continues to expand the functionality of the virtual PBX "Telfin. Office." In 2014, the integration of PBXs with such CRM systems as Class365, Megaplan, Inspiro, FreshOffice, RetailCRM was completed. Thanks to this, users were able to call directly from the systems and see information about counterparties when incoming calls.

Telfin. Office - integration into Megaplan

On July 10, 2014, Telfin announced the integration of the Telfin. Office solution into Megaplan.

Integration of the cloud PBX "Telfin. Office" and the business automation system Megaplan was carried out on the platform of the service "Simple calls."

Megaplan users will see a caller's card on their phone screen during an incoming call, saving time looking for information about the results of previous negotiations.

The capabilities of the PBX "Telfin. Office" and Megaplan help to automatically record all conversations, store these records, statistics - call history - in the client's card. If necessary, you can call the customer by dialing his number directly from the Megaplan program window.

Maria Tyurina, CEO of Telfin, noted: "Such an expansion of the line of ready-made solutions will help optimize the work of all Telfin subscribers. In addition to providing profitable and high-quality telephony, we strive to expand the capabilities of our customers, helping to optimize various business processes. We try to ensure that any user of Telfin services can freely work in those applications that are convenient for him and meet the tasks of his business. "

Telfin. Office - call tracking

On July 7, 2014, Telfin announced the expansion of the functionality of the Telfin.Office virtual PBX and the pilot launch of a new service - call tracking.

The service is aimed at organizations whose significant sales volume falls on incoming calls: financial, leasing and insurance companies, online stores, real estate agencies, etc.

Telfin is starting to provide a service to track advertising call sources. Call tracking data are key indicators of assessing the effectiveness of Internet promotion and help in the distribution of items in the company's advertising budget.

The technology of the new service connects incoming calls with specific advertising channels. When you go to the site, the visitor sees a unique extension phone number. Each call from such a number is recorded in the virtual PBX "Telfin. Office." Then the call data is automatically transferred to Yandex.Metric and Google Analytics. As a result, the company receives all the capabilities of Yandex.Metrics or Google Analytics in relation to incoming calls.

Call tracking allows you to receive objective information about phone calls received from any advertising source - with details on search engines and queries, time, groups of visitors, keywords and other characteristics.

"Connecting the service does not require special knowledge and skills. Our technicians will self-configure the PBX configuration. Companies will simply need to post a code on their website that will display an additional phone number, "said Maria Tyurina, CEO of Telfin

.

The service is connected within one working day. Until August 31, 2014, the connection and use of the call tracking service is free.

Integration with IntaroCRM

In February 2014, the integration of the Telfin.Ofis cloud PBX with IntaroCRM was completed. In the near future - integration with CRM "Megaplan" and "My Warehouse."

2013

Growth in the number of clients of the Virtual PBX "Telfin. Office" by 35%

In 2013, the number of clients connecting the Virtual PBX "Telfin. Office" increased by 35% compared to 2012. The total number of Telfin subscribers in 2013 increased by 18% (growth dynamics by 20% exceeded the same indicator in 2012), including a 25% increase in the subscriber base in the corporate sector. The company is actively expanding its presence in the regions, where up to 50% of new Telfin subscribers come from.

Development of the Virtual Number service

The company is developing the Virtual Number service, which allows Telfin customers, regardless of their location, to connect direct city telephone numbers in the regions. Each number is offered a "Local" package, which reduces the cost of calls to the phone numbers of local fixed-line operators by 70%.

In 2013, the list of regions was replenished with 16 cities, whose numbers became available to Telfin subscribers. These are, Kazan, Tver,, Krasnoyarsk Yaroslavl Smolensk,, Voronezh Vologda, Novokuznetsk, Kemerovo, Kolomna, Tomsk, Kaliningrad,, Tula Kirov,,. Izhevsk Ivanovo Today, the Virtual Number service is distributed to 39 Russian cities. Telfin plans for 2014 to connect new regions.

In 2013, the company introduced the Mobile Country package, under which Telfin customers can call mobile phones throughout Russia at a price of up to 1.45 rubles. per minute. The TelphinCallback app for Android, also developed in 2013, saves up to 30% of the cost of long-distance calls compared to the tariffs of mobile operators.

Virtual PBX

Virtual PBX is an application for creating enterprise telephony based on cloud solutions.

PBX-connected Virtual number allows companies to enter new markets and manage their business remotely. It is enough for the client to select the telephone number of the city and configure the reception of all incoming calls to his corporate telephone network.

Other benefits of a virtual PBX include:

• combining all offices of the enterprise, regardless of their location, into a single telephone network with a common number plan
• reduction of costs for maintenance of regional infrastructure
• constant availability of employees, the call follows the employee wherever he is (Follow me)
• optimization of work costs, an integral part of which is telephone communication, thanks to the API for integration with business applications
• optimizing customer service, quality control with the ability to Record and store conversations in the cloud
• reduced loss of working time when subscribers move to new workplaces.

Telfin. Office is a solution for your office that has left digital PBXs far behind. Telfin.The office will combine all phones of your company into a single network, regardless of their location: nbsp; office, branches, mobile and home. Connected by default with Telfin. The "TeLme" per minute tariff will provide you with significant savings in long-distance and international communications.

The base cost of the Telfin. Office includes

• Multichannel number - there is no busy signal, your number can receive an unlimited number of incoming calls.
• The five extensions in the basic configuration are three for telephones, fax, and voice mail.
• Auto Secretary is an easily customizable voice greeting with different modes of operation and a voice menu.
• Intelligent incoming routing - redirect calls to your schedule or transfer calls during a conversation to any number.
• Conference - a session of simultaneous communication between several subscribers.
• Receiving faxes by e-mail - in the form of a PDF file.
• "Black list" - blocking incoming calls from a specified number or group of numbers, receiving calls only from a specific number to an extension/direct number, or blocking all incoming calls.
• Recording of conversations - You can record conversations according to the selected scenario: all calls or calls from a specific number, as well as recording when pressing the key combination.

Companies with any number of staff interested in recording and storing telephone conversations of their employees will be able to get easy and round-the-clock access to the annual volume of all telephone conversations of the organization for a small subscription fee. The company's service is based on Netgear equipment, which made it possible to put into operation the service of recording and storing almost unlimited data in a short time. The hardware implementation of Raid provides high system performance and improves storage reliability for Telfin subscribers.

The service "Storage of telephone conversations records in an unlimited amount" is connected to Telfin subscribers as an additional service to the Telfin.Office virtual PBX. Thanks to the maximum integration of the service with the existing virtual PBX system, companies will be able not only to store records of conversations of their employees, but also to have access to data from any computer that has access to the Internet through the web interface of the virtual PBX Telfin. Office or via FTP. Files can be accessed simultaneously by users of computers with various operating systems: Windows, MacOS, Linux/UNIX.

The service will be primarily interesting to companies whose business processes require constant control and analysis of telephone conversations of employees. The service is especially relevant for companies with remote branches. After all, it is they who need to constantly coordinate the work of departments and divisions. Together with modern Customer Relationship Management (CRM) systems, the employee record and store service enables you to remotely monitor and analyze the work of entire departments over a long period of time.

Depending on their needs, companies will be able to choose the most suitable storage capacity. For example, the volume of 100 GB, costing 450 rubles per month, corresponds to 1,000,000 minutes, which is equivalent to the annual voice traffic of a company of up to 50 employees with a heavy telephone load. Today this is the lowest cost of such a service in the Russian market.

Additional options

• Storage of unlimited telephone conversations: You can expand storage space at any time.
• Five additional lines for Telfin.The office may be needed if you have already subscribed to the service. Telfin Office, but you do not have enough standard five lines provided for in the PBX.
• If necessary, the cost of the direct city number of Moscow and St. Petersburg is added to the basic cost of the Telfin service.

Since the beginning of 2012, Telfin has begun testing a new option for its Virtual PBX - Telfin.VoiceChoice, which will allow you to connect external and internal subscribers with any telephone numbers of the corporate network through voice requests.

The new development, with all the capabilities of routing calls using tone dialing, is largely superior to this method of managing connections and is its more advanced alternative. Thus, Telfin.VoiceChoice is able not only to significantly improve the quality and efficiency of business processes, but also to form the image of a customer-oriented company.

As noted in Telfin, the new option Virtual PBX Telfin. Office will be another of the possibilities that will allow the company's customers to create the most advanced corporate telephone network that meets all modern requirements in the field of telecommunications.

According to Telfin representatives, setting up and managing the new service will be simple and affordable. To implement it, users do not need special knowledge and skills. Users will be able to enter and edit data on employees, structural divisions of the company, as well as telephone numbers of the corporate network on their own through the understandable and friendly web-interface of the Telfin Virtual PBX. The office is without any difficulties.

The original version of the service will be able to recognize only the Russian language. Subsequently, it will allow you to control the routing of calls to English, French and German speech.

2012: Service Telfin.Baryshnya "

In 2012, the service "Telfin. Baryshnya" was launched - a prototype of the voice menu (IVR).

2011: "Telfin.Voice VPN"

In 2011, the Telfin.Voice VPN solution was presented, designed to protect against listening and hacking.

2010: Start of sales of virtual numbers in federal code 8-800

The sale of virtual numbers in the federal code 8-800 is open.

2008: Bringing Telfin. Office PBX to market

In 2008, Telfin released its own development - the Telfin Office virtual PBX.

2004: Launch of sales of virtual numbers in Moscow and St. Petersburg

The tariff for international calls "Unlimited World" has been presented. Sales of virtual numbers in Moscow and St. Petersburg have been launched.