Ministry of Public Administration, Information Technologies and Communications of the Moscow Region

Information technologies in the Moscow region

2017

Priorities of the state program Digital Moscow Region for 2018-2019

The data were taken from the presentation of M.I. Shadayev, Deputy Prime Minister of the Moscow Region - Minister of Public Administration, IT and Communications at TAdviser SummIT 2017

E-government

• BPM - Move all IT systems to one platform with complete digitization of service and function decision-making
• CRM and Service Desk - Introduction of smart technologies for working with citizens' appeals based on AI and machine learning. Problem Resolution Control for Residents' Complaints
• MDM - Consolidation of all data on MoD residents receiving public and budgetary services with the creation of a "golden record"

Public Administration - Front End Development

• The participation of residents in determining funding priorities - up to 50% of the planned volume of improvement and repair is determined by the voting results of residents
• The transition of government agencies to social networks - working out incidents, organizing information, creating publics
• Commercialization - the creation of ecosystems that include electronic government and commercial services; development of paid services in the MPSC
• Creation of human resources systems - changing the entire system of recruitment, assessment, advanced training of civil servants and employees of budgetary institutions
• Centralization and outsourcing of supporting business processes - transfer of accounting and human resources to specialized organizations based on rigid SLAs
• Mobilization - A worldwide transition of all services operating on the ground to the use of mobile applications to confirm and digitize the work being done

Electronic health care

• switch to providing a printout of the results of examinations and appointments directly from the EMR to the patient
• expanded patient access to confirm the facts and scope of services and changes in EMR
• physician ratings generated directly by the patients themselves
• issuance of prescriptions with information on the availability and cost of medicines in nearby pharmacies
• integration of CT and MRI into a single system to control loading and form a single image archive with centralization of the decryption function

E-education

• New quality of implementation of electronic journals and diaries - increase the speed of data entry by teachers through the implementation of a mobile application (SLA - 1 hour)
• Distribution of electronic textbooks - the ability for parents to choose instead of a set of paper textbooks A large set of electronic publications if the child has a tablet
• Changing the system for purchasing electronic content - issuing schools with electronic certificates for a fixed amount to independently purchase the required electronic content at the choice of teachers
• Creation of a system for end-to-end testing of knowledge quality - the technological possibility of conducting tests by analogy with the Unified State Exam at any level of education
• Change in the system of advanced training of teachers - development of the system of electronic and continuous advanced training of teachers

Infrastructure

Addition to the standard of mandatory compliance of new MKD with technical requirements:

• room for arrangement of communication equipment
• wiring inside the house to the apartment
• video surveillance connected to the Safe Region system
• connection of metering devices to Moscow Special Purpose Research Center
• state-of-the-art elevator dispatching system

Mandatory introduction of smart technologies during the modernization of engineering networks:

• street and road lighting
• traffic light control
• utilities

Maksut Shadayev: public services should completely switch to social networks

The state should become a service-oriented platform on VKontakte, [1] Maksut Shadayev, Minister of Public Administration, Information Technology and Communications of the Moscow Region, said in a speech at the TAdviser Summit on May 31, 2017. He also highlighted other trends in the development of the "digital region."

According to Maksut Shadayev, municipalities should actively use social networks to directly access their residents, and not create their own sites and applications.

According to Vkontakte access in cities, more than 100 thousand residents definitely win against all other channels, there are groups at the place of residence, where all pressing problems are discussed, where all criticism is concentrated, "Maksut Shadayev reported.

These channels can be used to inform residents and get feedback, for incident management, he noted. At the same time, the reaction from the state should be quick - within 2 hours. The plans of the Moscow region include curtailing the infrastructure to support and promote some of its own sites and applications, creating social services based on social networks.

We believe that public services in the formation of feedback and incident management should completely switch to social networks. This is the place where we must build a real dialogue with our residents, "Maksut Shadayev said.

Electronic public services

In electronic public services, Maksut Shadayev expected the transition to the next stage of development, at which the integration of the MPSC and the portal of public services will take place in order to obtain a result in one visit. He noted that the transition to exclusively electronic submission and receipt of the results of the request for public services will gradually be completed, and the period for providing services will also be reduced.

Unfortunately, we have not yet had a basic shift in terms of the timing of the decision. If you look at international practice, then when a person applies to the MPSC, he does not just hand over the documents and next time comes for the result. He is already receiving an answer at the time of appeal. Those 8, 10, 40 days that the official now needs to make a decision, in our understanding, in 4-5 years should go into the simultaneous provision of services. The necessary data will be accumulated in IT systems in order to immediately immediately issue a result, and not make an additional large number of requests, checks - what is happening now de facto, "Maksut Shadayev said.

Solving everyday problems

Among all requests from citizens, problems with the use of public services are no more than 0.1%. Residents of the Moscow region are more interested in other issues: landscaping of courtyards, bad roads, overhaul, organization of parking lots. Maksut Shadayev highlighted two main problems: on the one hand, residents still do not know how work plans are being formed and what is included in them, and on the other hand, it is very difficult for municipal customers to control the real fulfillment of all the tasks set by contractors.

A significant breakthrough in this direction was expected in connection with the new work paradigm: the introduction of a unified system for collecting complaints and proposals, disclosure of information about work plans and the formation of an electronic queue of applications from residents. After that, an automated assignment of tasks should have taken place with the transfer of real performers to mobile devices. To strengthen control over their work, it was necessary to confirm the receipt of the task and photo and video recording of the results. At the same time, all reporting on the work was planned to be kept in electronic form.

The main story for the Moscow region is the creation of a single front office for all departments, which will analyze all citizens' appeals. It will be one site, employees of all departments will be connected there. Any appeal of citizens for us turns into an application format, "said Maksut Shadayev.

New Management Model

To effectively implement the goals set at the municipality level, it was planned to change the management models. There was going to be a transition from centralizing IT management at the region level to a distributed change management system. The vertical structure was to be replaced by a matrix structure, with permanent interdepartmental project offices. Outsourcing of the development and implementation of information systems was to be replaced by insourcing.

Using the example of the Moscow region, insourcing will develop more and more, we will transfer more and more of the development inside. It is easier for us to create solutions ourselves from scratch, so we get away from many risks, "said Maksut Shadayev.

The TAdviser SummIT conference was held in Moscow on May 31, 2017. For the first time it was carried out with official support of the Ministry of Digital Development, Communications and Mass Media of the Russian Federation. The conference featured reports on global technological trends, changed political and economic realities, their impact on the IT industry. IT sessions were also organized in certain industries. During the plenary part and four sessions of the event, about 50 reports were made.

Шаблон:TAdviser Gallery 2017

In panel discussions, the summit participants exchanged views and forecasts on the prospects for the development of technologies and information systems.

Maksut Shadayev on three main trends in public administration

In March 2017, during TAdviser IT Government DAY , the Minister of Public Administration, IT and Communications of the Moscow Region Maksut Shadayev spoke about the main directions of reforming public administration in the region.

The MPSC in the Moscow Region became a single front office for serving citizens, and the officials who previously dealt with this were reduced. To optimize and accelerate interdepartmental interaction, permanent project offices are created in the region, consisting of employees of various authorities. In large industry departments, deputy managers appear - change managers who oversee the development of information technologies, personnel and organizational activities. The importance of the role of the ministry responsible for the informatization of the region as a whole, in this regard, according to Shadayev, will decrease in the future.

The TAdviser IT Government DAY conference was held on March 1, 2017 in Moscow and was devoted to the informatization of public administration, the construction and development of the digital economy in Russia. The conference drew about 180 participants from government and commercial organizations. The event report is available at.

IT projects in the Moscow region

{{# ITProj: Moscow Region Government}}