Customer Analytics Technologies CloudCherry

Customer Analytics Technologies (CloudCherry brand) — the American software developer for contact centers. The company develops the platform which collects the user feedback through questionnaires on websites, Sms, e-mail, etc. Then algorithms process these data together with data on purchases and other actions of clients to create diagrams of activity of buyers. On the displaid illustrations all important stages of interaction of the user with the company are displayed.

History

2019: Cisco purchased Customer Analytics Technologies

On August 26, 2019 Cisco announced acquisition of Customer Analytics Technologies. This transaction which cost the companies decided to keep in a secret will improve tools of the buyer in the field of contact centers, will add means for predictive analytics and drawing up cards of a travel of consumers.

Cisco advances more and more solutions with artificial intelligence and machine learning in the product portfolio for joint work, and queue of contact center came now, the vice president the head of department of Cisco Contact Center Solutions (it will include Customer Analytics Technologies after closing of the transaction which should take place until the end of 2019) Vasili Triant reported.

Cisco announced acquisition of Customer Analytics Technologies

Thanks to CloudCherry we expand our solution portfolio of contact centers with advanced analytics, tools for detailed drawing up cards of trips of clients and sophisticated opportunities for holding polls. All our clients irrespective of can apply all this whether they use Webex Contact Center in a cloud, our placed in a private cloud or local solutions — said Triant.

Added to Cisco that the CloudCherry API platform simplifies collection of data on clients from different sources in real time.^[1]

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