Tambourine

Tambourine provides commercial services on the Salesforce platform. They include customer experience design, web services and application development, and the company offers consulting services to optimize customer interaction points.

History

2021: Accenture bought Tambourine

In mid-November 2021 Accenture , she announced the purchase of the Japanese customer service agency e-commerce Tambourine. Financial the terms of the transaction are not disclosed.

Acquisition of Tambourine corresponds to the strategy of Accenture on creation of stronger offer of services in the field of marketing, trade and design of client experience by the continuous skills development, skills and abilities necessary for creation of exclusive commercial experience.

Accenture acquired Tambourine

The representative of Accenture in Japan, Atsushi Egawa, noted:

Digital customer experience and brand reputation are so closely interconnected that they can affect the growth of the company. As brands consider how to deliver the best commercial experience, they turn to data and the cloud as leverage. By incorporating Tambourine's unique offerings into Accenture products, we will continue to accelerate the growth of our customers.

In 2020, Tambourine received the Salesforce Partner Innovation Award and is one of the few companies in Japan to receive Salesforce's industry-recognized Level 1 specialist certificate in B2C Commerce. As part of the deal, Tambourine's team of approximately 70 customer service professionals, designers and cloud engineers will join Accenture Interactive in Japan.

Tambourine is the latest company in a number of acquisitions that Accenture has made to quickly increase commercial experience. Other purchases include Expertise from Brazil, Glamit from Argentina and Openmind from Italy.^[1]

Notes